UX Analyst

📍 Job Overview

Job Title: UX Analyst

Company: Samsung Electronics

Location: 3245 146th Place SE, Bellevue, WA, USA

Job Type: Full time

Category: User Experience (UX) / Product Operations

Date Posted: 2026-10-03

Experience Level: Mid-level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive the UX design lifecycle for Samsung's mobile products, from initial research and requirements gathering through to design iteration, validation, and quality assurance.

• Act as a primary liaison, managing communications and feedback loops with North American mobile carriers and Samsung's design and engineering teams in South Korea to enhance the Samsung One UI experience.

• Analyze competitor mobile UX and emerging market trends to inform design strategies and propose innovative concepts with mockups and detailed design artifacts.

• Conduct and analyze group usability studies to gather critical user insights, ensuring the final UI development meets consumer demand, technical specifications, and carrier requirements.

• Proactively identify, track, manage, and resolve UX-related issues throughout the product lifecycle, demonstrating strong project management and ownership.

📝 Enhancement Note: While the title is "UX Analyst," the responsibilities heavily lean into product operations and program management within the UX domain, focusing on bridging internal design teams with external carrier requirements and managing the UX aspect of product development lifecycles. The role requires a blend of analytical thinking, design understanding, and robust project management.

📈 Primary Responsibilities

• Carrier Liaison & Feedback Management: Serve as the primary point of contact for North American mobile carriers regarding Samsung's device UX (specifically Samsung One UI), gathering feedback, and translating it into actionable insights for the South Korea-based design teams.

• UX Design Lifecycle Ownership: Oversee and manage the entire UX design process for mobile products, ensuring seamless integration of research, conceptualization, wireframing, prototyping, user testing, and final design artifact delivery.

• Competitive Analysis & Trend Identification: Conduct thorough analysis of competitor mobile device UX and identify emerging market trends to proactively propose new concepts, features, and design improvements through mockups and detailed proposals.

• Usability Study Management: Plan, execute, and analyze group usability studies, documenting findings and translating them into concrete design recommendations to enhance user experience and product adoption.

• Cross-Functional Collaboration & Communication: Facilitate effective communication and cooperation between internal teams (Product Design, Research, Engineering, Marketing) and external partners (telecommunication operators, consultants) to ensure alignment on UX goals and requirements.

• Quality Assurance & Issue Resolution: Ensure that UI development results align with market demands, technical specifications, and carrier requirements, while proactively tracking, managing, and resolving any UX-related issues that arise during the product development lifecycle.

• Project Management & Risk Mitigation: Maintain project execution quality by identifying potential risks, providing tactical support, monitoring schedule well-being, managing meetings, anticipating roadblocks, and keeping all stakeholders informed of project status.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on communication, project management, and bridging external stakeholder needs with internal product development processes, positioning this role as a critical operational function within the UX domain.

🎓 Skills & Qualifications

Education:

• Master's degree preferred in Human Factors, Human-Computer Interactions, Interaction Design, Usability Engineering, Computer Science, Psychology, or Information Technology.

• A Bachelor's degree in a relevant field with equivalent industry experience will also be considered. Experience:

• Minimum of 3+ years of relevant industry experience OR 1+ years of experience with a Master's degree.

• Proven experience in designing mobile applications, with involvement across the full design cycle from research to delivering design artifacts.

• Demonstrated experience in managing multiple projects simultaneously under tight deadlines, involving cross-functional teams and reporting to multiple stakeholders.

• Experience in conducting design research and producing mockups for new concepts.

• Working knowledge and practical experience with usability testing methodologies. Required Skills:

• UX Design & Research: Deep knowledge of application architecture basics, software design process, and UI/UX design deliverables; proven experience in design research and generating mockups.

• Project & Time Management: Strong ability to manage multiple projects concurrently, adhere to tight deadlines, and maintain project execution quality with a focus on risk identification and mitigation.

• Cross-functional Collaboration: Proven experience working effectively with diverse teams, including R&D, TPM/QA, Sales/Marketing, and Legal, reporting to multiple stakeholders.

• Communication & Presentation: Excellent verbal and written communication skills, with the ability to deliver clear and compelling presentations to internal and external stakeholders.

• Problem-Solving & Critical Thinking: Ability to apply strong critical thinking to design critiques, identify issues, generate improvement ideas, and accurately identify follow-up action items (self-starter mentality).

• Tools Proficiency: Working knowledge of design and communication tools such as Adobe Creative Suite, Sketch, or other prototyping tools. Skilled in Microsoft Office Suite (PowerPoint, Excel, Word).

• Adaptability & Ownership: Comfortable with ambiguity, possessing strong ownership of assigned tasks and projects, and demonstrating a proactive approach to problem-solving.

Preferred Skills:

• Strategic Communication Focus: A role that emphasizes heavy communication and stakeholder management over hands-on design execution.

• Deep Design Acumen: In-depth understanding of design principles, product development, and user experience best practices.

• Proactive Issue Resolution: Demonstrated ability to accurately identify and follow up on action items, functioning as a self-starter.

• Advanced Collaboration: Experience managing complex cross-functional collaborations across multiple teams (R&D, TPM/QA, Sales/Marketing, Legal, etc.).

• Coachability & Continuous Learning: An attitude of being coachable and open to feedback, with a commitment to continuous learning and skill development.

📝 Enhancement Note: The preferred qualifications emphasize a shift towards a more communicative and strategic role, highlighting the importance of soft skills like critical thinking, self-starter mentality, and adaptability, which are crucial for operations-focused roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Artifact Showcase: Include examples of comprehensive UX design deliverables, such as user flows, wireframes, interactive prototypes, and high-fidelity mockups for mobile applications.

• Research & Validation Evidence: Present case studies demonstrating your approach to user research, including methodologies used (e.g., user interviews, surveys, competitor analysis) and the outcomes of usability testing.

• Process Documentation Examples: Showcase how you document design processes, decisions, and feedback loops, especially in cross-functional and multi-stakeholder environments.

• Impact & Improvement Metrics: Quantify the impact of your UX contributions, highlighting improvements in user satisfaction, task completion rates, or reduction in support issues, ideally with tangible metrics.

Process Documentation:

• Workflow Design & Optimization: Provide examples of how you have mapped out and optimized user workflows for mobile applications, illustrating your understanding of user journeys and interaction design.

• Cross-functional Handoffs: Demonstrate experience in creating and managing design specifications and documentation for seamless handoffs to engineering and development teams, ensuring fidelity to the intended UX.

• Feedback Integration: Show examples of how you have incorporated feedback from various stakeholders (carriers, internal teams, usability studies) into iterative design improvements.

• Issue Tracking & Resolution: Include a methodology or example of how you track, prioritize, and manage UX-related issues, ensuring timely resolution and clear communication with relevant parties.

📝 Enhancement Note: For this role, the portfolio should emphasize not just design output but also the process behind it, particularly concerning communication with external partners like carriers and the management of UX issues within a product development lifecycle. Demonstrating structured approaches to documentation and problem-solving is key.

💵 Compensation & Benefits

Salary Range:

• The estimated salary range for this position in Washington State is between $105,500 and $130,500 annually.

• Actual compensation will be determined based on factors such as relevant skills, experience, qualifications, and internal equity compared to other employees in similar roles. Benefits:

• Comprehensive Health Coverage: Medical, Dental, and Vision insurance plans.

• Retirement Planning: 401(k) plan.

• Employee Perks: Employee Purchase Program for Samsung products.

• Professional Development: Tuition Assistance (available after 6 months of employment) and a Student Loan Program (available after 6 months of employment).

• Work-Life Balance: Paid Time Off (PTO) and Wellness Incentives.

• Performance-Based Incentives: Eligible for MBO (Management by Objectives) bonus compensation, based on company, division, and individual performance.

Working Hours:

• Standard working hours are typically 40 hours per week, aligning with the full-time employment type.

• While the role is on-site, Samsung typically fosters a professional environment that balances structured work with the need for efficiency and effective collaboration.

📝 Enhancement Note: The salary range provided is specific to Washington State, reflecting local market conditions. The benefits package is robust, offering a mix of traditional and unique perks like the Employee Purchase Program and Student Loan Program, which are attractive to mid-career professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Consumer Electronics, Mobile Devices, AI, Enterprise Solutions, Home Appliances. Samsung is a global leader with a significant presence in multiple high-growth sectors, driving continuous innovation.

Company Size: Samsung Electronics America (SEA) is a large subsidiary of a multinational conglomerate. The company's size implies extensive resources, complex organizational structures, and opportunities for global collaboration, but also potential for navigating intricate processes.

Founded: Samsung was founded in 1938, with Samsung Electronics established in 1969. This long history signifies stability, extensive experience, and a deep-rooted culture of technological advancement and market leadership.

Team Structure:

• UX Team: The UX team likely operates as a specialized unit within the broader Product Development or Engineering divisions, focusing on user-centered design principles.

• Reporting & Collaboration: The UX Analyst will report to a UX Manager or Director and will collaborate closely with Product Designers, Researchers, Engineers, Marketing teams, and potentially TPMs (Technical Program Managers). There will also be significant interaction with external stakeholders like mobile carriers.

• Global Integration: A key aspect of the team structure involves close integration with Samsung teams based in South Korea, requiring effective cross-border communication and understanding of different work cultures.

Methodology:

• Data-Driven Design: Samsung emphasizes data analysis to inform design decisions, leveraging user research, usability testing, and market analytics to refine product experiences.

• Iterative Development: The product development process likely follows an iterative model, allowing for continuous feedback integration and design refinement throughout the lifecycle.

• Agile Principles: While not explicitly stated, the need for rapid iteration, cross-functional collaboration, and responsiveness to market changes suggests an adoption of agile or agile-like methodologies in product development.

Company Website: Samsung.com

📝 Enhancement Note: Samsung's global scale and diverse product portfolio mean that operations roles within the company often involve complex stakeholder management and the need to adapt to different regional requirements and internal processes. The UX team's role is critical in ensuring a consistent and high-quality user experience across a vast product ecosystem.

📈 Career & Growth Analysis

Operations Career Level: This UX Analyst role sits at a mid-level, requiring 3+ years of experience. It's positioned as a critical operational bridge between internal design capabilities and external market demands (carriers). The role requires a blend of analytical skills, design understanding, and strong project management, indicating a pathway for growth into more senior UX roles, Product Management, or specialized Operations/Program Management positions.

Reporting Structure: The UX Analyst will likely report to a manager within the UX or Product Development department. They will also be accountable for managing relationships and communications with various internal departments and external partners, demonstrating an ability to influence without direct authority.

Operations Impact: The role's impact is significant as it directly influences the user experience of Samsung's flagship mobile products. By ensuring that the UX aligns with market expectations and carrier requirements, the UX Analyst contributes to product success, customer satisfaction, brand perception, and ultimately, market share and revenue. Effective management of UX issues and feedback loops prevents costly post-launch fixes and enhances user adoption.

Growth Opportunities:

• UX Specialization: Progress into Senior UX Analyst, Lead UX Designer, or UX Researcher roles, focusing on deeper expertise in specific areas of user experience.

• Product Management: Transition into Product Management roles, leveraging the understanding of product lifecycles, market needs, and cross-functional coordination gained in this position.

• Operations & Program Management: Move into roles like Technical Program Manager (TPM) or Operations Manager, focusing on overseeing complex product development processes, managing multiple stakeholders, and driving efficiency.

• Cross-functional Mobility: Opportunities to move into related fields such as Product Marketing, Customer Experience (CX) Strategy, or even roles within specific carrier partnership management.

• Leadership Development: Through managing projects and stakeholder relationships, develop leadership skills that can lead to team lead or management positions within Samsung.

📝 Enhancement Note: This role offers a unique intersection of UX and Operations, providing a solid foundation for diverse career paths. The emphasis on carrier relations and managing the design lifecycle within a product development context prepares individuals for roles that require strong process management and strategic communication.

🌐 Work Environment

Office Type: The role is based on-site at Samsung's Bellevue, WA location. This suggests a professional office environment designed for collaboration and focused work.

Office Location(s): The primary location is 3245 146th Place SE, Bellevue, WA, USA. Bellevue is a major technology hub in the Seattle metropolitan area, offering access to a vibrant tech ecosystem and amenities.

Workspace Context:

• Collaborative Spaces: Expect an environment with dedicated meeting rooms, brainstorming areas, and potentially open-plan workspaces designed to foster collaboration among team members.

• Tools & Technology: Access to industry-standard design and productivity software (Adobe, Sketch, Microsoft Office) will be readily available. The company likely provides robust IT infrastructure to support UX analysis and design tasks.

• Team Interaction: Frequent opportunities for direct interaction with UX designers, researchers, engineers, product managers, and marketing professionals within the office, facilitating quick communication and problem-solving. Regular video conferencing will also be essential for connecting with teams in South Korea and potentially other global locations.

Work Schedule: The standard work schedule is 40 hours per week, typical for a full-time role. While on-site, Samsung often supports a professional balance, but the nature of product development and carrier communications may require flexibility to meet project deadlines or address urgent issues.

📝 Enhancement Note: Being on-site in a tech hub like Bellevue provides significant advantages for networking and in-person collaboration, crucial for a role that bridges internal and external communication. The environment is expected to be dynamic and fast-paced, typical of a leading global tech company.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on keywords related to UX analysis, project management, mobile design, and carrier communications.

• Technical/Skills Interview: Expect interviews with UX leads or team members to assess your design knowledge, understanding of the design cycle, experience with research methodologies, and familiarity with design tools.

• Project Management & Communication Assessment: Interviews will likely include scenario-based questions to evaluate your project management skills, ability to handle ambiguity, stakeholder management capabilities, and communication style, especially concerning cross-functional and international collaboration.

• Portfolio Review: A dedicated session where you will present your portfolio, walking through key projects. Be prepared to discuss your design process, decision-making rationale, the challenges you faced, and the impact of your work.

• Final Interview: This may involve meeting with senior leadership to assess cultural fit, strategic thinking, and overall suitability for the role and Samsung's environment.

Portfolio Review Tips:

• Curate Relevant Projects: Select 3-5 projects that best demonstrate your experience in mobile UX, design research, and project management, particularly those involving external stakeholder communication or complex product lifecycles.

• Structure Your Case Studies: For each project, clearly outline the problem, your role, the process you followed (research, design, testing, iteration), the solutions you implemented, and the measurable outcomes or impact.

• Highlight Communication & Collaboration: Emphasize instances where you successfully communicated complex ideas, managed feedback from diverse groups (carriers, internal teams), and facilitated cross-functional alignment.

• Showcase Process, Not Just Polish: While visual appeal is important, focus on articulating your thought process, design rationale, and how you navigated challenges. Demonstrate your understanding of the "why" behind your design decisions.

• Quantify Impact: Whenever possible, use data and metrics to illustrate the success of your projects (e.g., improved user satisfaction scores, reduced task completion times, positive feedback from carriers).

Challenge Preparation:

• Scenario-Based Questions: Prepare for questions asking how you would handle specific situations, such as managing conflicting feedback from a carrier and an internal engineering team, or prioritizing UX issues on a tight deadline.

• Design Critique Practice: Be ready to critique a given UI/UX design and propose constructive improvements, demonstrating your analytical and problem-solving skills.

• Process Articulation: Practice explaining your design and project management processes clearly and concisely, highlighting efficiency and effectiveness.

📝 Enhancement Note: The interview process for this role will likely focus heavily on both UX acumen and operational execution. Emphasizing your ability to manage processes, communicate effectively with diverse stakeholders (especially carriers), and demonstrate a structured approach to problem-solving will be critical.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Adobe Creative Suite (Illustrator, Photoshop, XD), Sketch, Figma, InVision, or similar industry-standard tools for creating wireframes, mockups, and interactive prototypes.

• Productivity Suite: Microsoft Office Suite (PowerPoint for presentations and stakeholder updates, Excel for data analysis and tracking, Word for documentation).

• Project Management: Familiarity with tools like Jira, Asana, Trello, or similar platforms for tracking tasks, managing workflows, and monitoring project progress.

Analytics & Reporting:

• Usability Testing Platforms: Experience with tools for conducting remote or in-person usability studies (e.g., UserTesting.com, Lookback, Maze).

• Data Analysis Tools: Proficiency in Excel for data manipulation and basic analysis. Experience with more advanced analytics tools like Google Analytics, Adobe Analytics, or Tableau could be beneficial for understanding user behavior data, though not explicitly required.

• Reporting Dashboards: Ability to create clear and concise reports and dashboards to communicate findings and project status to stakeholders.

CRM & Automation:

• CRM Systems: While not a primary focus, familiarity with CRM systems (e.g., Salesforce) can be helpful for understanding customer data context, though direct interaction may be limited.

• Collaboration Platforms: Extensive use of communication and collaboration tools such as Slack, Microsoft Teams, and email for daily interaction with internal and external teams.

📝 Enhancement Note: The technology stack emphasizes design and project management tools. The ability to leverage these tools for clear communication, efficient workflow management, and data-driven decision-making is paramount. Experience with tools that facilitate remote collaboration and asynchronous communication is also a significant advantage given the interaction with South Korea-based teams.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental commitment to understanding and advocating for the end-user's needs and experience, ensuring that design decisions prioritize user satisfaction and usability.

• Excellence & Innovation: Striving for high-quality design outcomes and embracing new technologies and methodologies to push the boundaries of mobile UX.

• Collaboration & Partnership: Valuing strong working relationships internally across departments and externally with partners like mobile carriers, fostering an environment of mutual respect and shared goals.

• Ownership & Accountability: Taking full responsibility for assigned projects and tasks, demonstrating initiative, proactively addressing challenges, and driving tasks to completion.

• Data-Driven Decision Making: Utilizing research, analytics, and user feedback to inform design choices and measure the effectiveness of UX strategies.

Collaboration Style:

• Cross-Functional Integration: The team likely operates with a high degree of cross-functional integration, requiring UX professionals to actively engage with engineers, product managers, marketing, and legal teams to ensure holistic product development.

• Feedback & Iteration Culture: An environment where constructive feedback is welcomed and utilized for iterative design improvements. This includes open communication channels for design critiques and reviews.

• Global Teamwork: A significant aspect of collaboration will involve working with teams in different time zones and cultural contexts, necessitating clear communication protocols, patience, and adaptability.

📝 Enhancement Note: Samsung's culture likely emphasizes a blend of rigorous execution, technological innovation, and global collaboration. For operations-focused roles within UX, demonstrating adaptability, strong communication skills, and a proactive approach to problem-solving will be key to thriving in this environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Cross-Cultural Communication: Effectively communicating design intent and feedback across different time zones and cultural nuances with teams in South Korea requires patience, clarity, and cultural sensitivity.

• Balancing Carrier Requirements with Samsung Vision: Reconciling the specific demands and technical constraints of various North American mobile carriers with Samsung's overarching UX vision and product strategy can be complex.

• Managing Ambiguity and Tight Deadlines: The fast-paced mobile industry often involves changing requirements and tight launch schedules, demanding adaptability and efficient project management to deliver quality UX under pressure.

• Translating User Insights into Actionable Designs: Effectively synthesizing findings from user research and usability studies into concrete, implementable design changes that deliver tangible user value.

• Staying Ahead of Mobile UX Trends: Continuously monitoring and adapting to the rapidly evolving landscape of mobile UX, AI integration, and new interaction paradigms.

Learning & Development Opportunities:

• Advanced UX Methodologies: Opportunities to deepen expertise in areas like generative AI in design, advanced usability testing techniques, and inclusive design principles.

• Global Product Strategy Exposure: Gain insights into Samsung's global product strategy and how regional market needs are integrated into product development.

• Program & Project Management Skills: Develop advanced project management capabilities through managing complex, cross-functional, and international projects.

• Industry Conferences & Training: Potential for Samsung to sponsor attendance at leading UX and technology conferences, as well as specialized training programs.

• Mentorship & Leadership: Opportunities to learn from experienced UX professionals and leaders within Samsung, potentially leading to mentorship roles or management track development.

📝 Enhancement Note: This role presents significant challenges, particularly in communication and stakeholder management across global and external boundaries. Successfully navigating these challenges offers substantial growth opportunities, preparing individuals for leadership roles in a dynamic tech environment.

💡 Interview Preparation

Strategy Questions:

• "How would you approach gathering and prioritizing UX feedback from multiple North American mobile carriers, each with potentially conflicting requirements?"

• "Describe a time you had to communicate a design change that was initially met with resistance from an engineering team or external partner. How did you handle it?"

• "Imagine you discover a critical usability issue late in the product development cycle. What steps would you take to address it while managing project timelines and stakeholder expectations?"

• "How do you stay updated on the latest mobile UX trends and competitor offerings, and how would you incorporate this knowledge into your role at Samsung?" Company & Culture Questions:

• "Based on your understanding of Samsung and the mobile industry, what do you believe are the biggest UX challenges facing smartphone manufacturers today?"

• "How do you see your role contributing to Samsung's mission of delivering smarter, sustainable, and more connected experiences?"

• "Describe your experience working within a large, global organization. How do you adapt to different communication styles and work cultures?"

• "What are your expectations regarding collaboration with teams based in South Korea, and how would you ensure effective communication?" Portfolio Presentation Strategy:

• Narrative Arc: Structure your portfolio presentation around a clear narrative for each project: the challenge, your unique approach/solution, the process, and the impact.

• Focus on Process & Rationale: Clearly articulate why you made certain design decisions, supported by research or user feedback. Explain your project management approach, especially how you handled constraints and stakeholder input.

• Highlight Communication & Collaboration: Explicitly point out instances where you managed complex communication, facilitated alignment, or resolved conflicts related to UX. Use carrier interactions as key examples if possible.

• Quantify Impact: Use data and metrics to demonstrate the success of your work. If direct metrics are unavailable, use qualitative feedback or logical reasoning to explain the positive outcomes.

• Be Prepared for Deep Dives: Anticipate questions that probe into specific design choices, technical considerations, or your problem-solving methodology.

📝 Enhancement Note: Preparation for this role's interviews should focus on demonstrating a strong blend of UX understanding, robust project management capabilities, and exceptional communication skills, particularly in managing external (carrier) and international stakeholder relationships.

📌 Application Steps

To apply for this UX Analyst position:

• Submit your application through the Samsung Careers portal via the provided link.

• Tailor Your Resume: Highlight keywords and experiences directly related to UX analysis, mobile design, project management, carrier communications, usability testing, and cross-functional collaboration. Quantify achievements wherever possible.

• Curate Your Portfolio: Select projects that showcase your mobile UX design process, research capabilities, and project management skills. Ensure it clearly demonstrates your ability to manage external stakeholder feedback and deliver design artifacts.

• Prepare for Case Studies: Anticipate potential case study or scenario-based questions that assess your problem-solving approach, design thinking, and ability to manage complex projects with multiple stakeholders. Practice articulating your thought process.

• Research Samsung's UX: Familiarize yourself with Samsung's current mobile UX (One UI), recent product launches, and their competitive landscape. Understand their approach to AI and user experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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