UX Analyst

📍 Job Overview

Job Title: UX Analyst

Company: M+C Saatchi Group

Location: Washington, District of Columbia, United States

Job Type: Full-Time

Category: User Experience (UX) / Digital Strategy Operations

Date Posted: August 05, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Analyze and optimize digital experiences, user journeys, and audience engagement across a diverse portfolio of federal programs.

• Conduct qualitative and quantitative user research to understand audience needs, behaviors, and motivations, translating complex interactions into actionable recommendations.

• Collaborate with multidisciplinary teams, including UX, content, communications, and analytics, to drive continuous improvement in digital platforms and user-centered solutions.

• Support usability testing, accessibility reviews, and performance measurement to enhance user satisfaction, task completion, and mission objectives.

• Leverage AI-assisted development tools and digital analytics to identify opportunities for improving platform performance and user outcomes within the public sector.

📝 Enhancement Note: This role is situated at the intersection of UX, analytics, and government-focused communications, requiring a strong understanding of user behavior and the ability to translate data into strategic insights for public sector clients. The emphasis on AI-assisted development and federal programs indicates a forward-thinking approach to digital strategy and operations.

📈 Primary Responsibilities

• Evaluate user experience, engagement patterns, and audience behaviors across websites, applications, and digital engagement platforms for federal programs.

• Analyze user journeys, interaction flows, navigation pathways, and behavioral trends to identify opportunities for enhancement and optimization.

• Identify usability issues, friction points, content gaps, accessibility challenges, and engagement barriers impacting user satisfaction and task completion.

• Conduct qualitative and quantitative research, including user interviews, surveys, and engagement assessments, to understand audience needs and digital engagement patterns.

• Support usability testing initiatives and synthesize research findings into clear, actionable recommendations for stakeholders.

• Develop comprehensive reports, dashboards, journey maps, and briefing materials that effectively communicate UX analysis findings.

• Collaborate with UX, content, communications, stakeholder engagement, analytics, and technical teams to support platform improvements and optimization initiatives.

• Provide data-driven recommendations for navigation, content structure, information architecture, engagement strategies, and overall user experience enhancements.

• Track key UX and engagement metrics over time to evaluate the effectiveness of implemented improvements and support continuous optimization efforts.

• Support accessibility reviews and contribute to efforts that improve usability and compliance with standards like Section 508 across digital platforms.

• Maintain meticulous documentation of research findings, methodologies, and reporting standards to ensure consistency and governance.

• Contribute to the continuous improvement of UX research practices, engagement analysis methodologies, and user-centered design processes within the organization.

📝 Enhancement Note: The responsibilities highlight a blend of analytical rigor and strategic thinking, emphasizing the translation of user data into tangible improvements for government-facing digital assets. The inclusion of accessibility and AI-assisted development suggests a need for both foundational UX knowledge and an awareness of emerging technologies in the public sector digital landscape.

🎓 Skills & Qualifications

Education: BA/BS in Human-Computer Interaction, User Experience Design, Psychology, Behavioral Science, Communications, Digital Strategy, Information Architecture, or a related field is preferred.

Experience: 2-5 years of experience conducting UX analysis, user research, engagement analysis, digital experience evaluation, or behavioral research activities.

Required Skills:

• Proven experience in UX analysis, user research, and engagement analysis.

• Strong understanding of user-centered design principles, audience behavior, and digital experience optimization.

• Experience evaluating websites, applications, digital services, or online engagement platforms.

• Demonstrated ability to analyze user behavior data and translate findings into actionable recommendations.

• Experience supporting usability testing, user interviews, surveys, journey mapping, or audience research initiatives.

• Strong analytical and problem-solving skills with the ability to identify patterns and opportunities for improvement.

• Excellent written, verbal, and presentation skills, with the ability to communicate complex findings clearly.

• Experience developing reports, dashboards, UX assessments, or research summaries.

• Strong collaboration skills and experience working cross-functionally with UX, communications, content, analytics, and technical teams.

• Attention to detail and commitment to methodological rigor and user-centered thinking.

• U.S. Citizenship is required due to government contract requirements.

• Ability and willingness to obtain a U.S. Government Secret or Top Secret security clearance immediately upon employment. Preferred Skills:

• Experience leveraging AI-assisted development, UX research, accessibility, and digital experience optimization tools.

• Curiosity in the technology landscape and how AI is changing communications.

• Familiarity with accessibility standards and Section 508 compliance.

• Experience supporting federal government, public affairs, digital communications, stakeholder engagement, or mission-driven programs.

• Familiarity with UX research tools, analytics platforms (e.g., Google Analytics, Adobe Analytics), or digital measurement technologies.

• Experience with information architecture and digital strategy development.

📝 Enhancement Note: The required skills emphasize analytical capabilities, user-centric methodologies, and strong communication. The preferred skills point towards a candidate who is adaptable, tech-savvy, and has experience within the public sector or related fields, with a particular emphasis on AI and accessibility. The strict U.S. Citizenship and clearance requirements are critical for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase of at least 2-3 detailed case studies demonstrating UX analysis and user research projects.

• For each case study, clearly outline the problem statement, research methodology, key findings, and the impact of your recommendations on user experience and engagement.

• Include examples of user journey maps, wireframes, usability test reports, or data analysis outputs that illustrate your analytical process.

• Demonstrate how you translated user insights into actionable design or strategy recommendations.

• Highlight any experience with digital platforms relevant to government or public sector initiatives. Process Documentation:

• Examples of how you have documented user research findings, usability test results, and analysis methodologies.

• Demonstrate proficiency in creating clear and concise reports, dashboards, or presentations that effectively communicate complex UX data to diverse stakeholders.

• Show experience in establishing or adhering to documentation standards for research, analysis, and user-centered design processes.

• Illustrate your approach to tracking and reporting on UX and engagement metrics to measure the effectiveness of implemented changes.

📝 Enhancement Note: A strong portfolio is crucial for this role, requiring candidates to not only present their work but also to articulate their process, analytical rigor, and the tangible impact of their contributions. Emphasis should be placed on demonstrating how user research and analysis directly informed strategic recommendations and led to measurable improvements in user experience and engagement, especially within a government context.

💵 Compensation & Benefits

Salary Range: $95,000 - $115,000 USD per year.

Benefits:

• Comprehensive healthcare coverage including choice of three medical plans (HSA at $0 cost; EPO 75% employer funded; PPO 65% employer funded).

• 70% employer-funded dental and vision coverage.

• Generous Paid Time Off (PTO), sick leave, and company holidays, including an office closure between Christmas and New Year's.

• 401(k) retirement plan with a 4% employer match.

• Family & parental support benefits: 12 weeks' full pay for Primary Carers, 6 weeks for Secondary Carers, paid fertility leave, paid leave for new grandparents, parental loans, and fertility treatment loans.

• Wellness benefits: Gym membership reimbursement and/or Wellhub subscription, 24/7 mental health support through Self Space.

• Professional development: $300 annual cultural stimulation allowance, mentorship and buddy programs, and exposure to mission-driven challenges.

• Flexibility: Ability to work from anywhere for up to 2 weeks per year (subject to approval).

Working Hours: 40 hours per week, with a hybrid work arrangement requiring regular commute to Washington DC or New York office spaces.

📝 Enhancement Note: The salary range is competitive for a mid-level UX Analyst role in the Washington D.C. or New York metropolitan areas. The benefits package is exceptionally robust, with a strong emphasis on family support, wellness, and professional development, reflecting a commitment to employee well-being and growth. The hybrid arrangement offers flexibility while requiring on-site presence.

🎯 Team & Company Context

🏢 Company Culture

Industry: Marketing & Communications, Public Sector Consulting. M+C Saatchi World Services specializes in using commercial advertising techniques to address complex global challenges, with a significant focus on U.S. Federal Government and State, Local, Tribal, & Territorial clients. This unique positioning means operations professionals here engage with mission-driven work that has real-world impact.

Company Size: M+C Saatchi Group is a global entity. World Services operates as a specialized branch, suggesting a dynamic environment with the resources of a large organization and the agility of a focused unit. This size implies opportunities for broad exposure and cross-functional collaboration.

Founded: M+C Saatchi Group was founded in 1995. M+C Saatchi World Services, as a specialized branch, likely has a more recent but established history within the group, focusing on strategic communications for challenging initiatives.

Team Structure:

• The UX Analyst will likely be part of a broader Digital, Analytics, or Strategy team within World Services.

• This team will collaborate closely with UX designers, content strategists, communication specialists, data analysts, and project managers.

• Reporting structure is likely to a Director or Senior Manager overseeing digital strategy or user experience initiatives.

• Cross-functional collaboration is a core element, with frequent interaction with client-facing teams and technical specialists to ensure user-centered solutions align with government program objectives. Methodology:

• Data-driven decision-making is paramount, with a strong emphasis on analytics to inform UX improvements and engagement strategies.

• User-centered design principles guide the development and optimization of digital platforms.

• Agile methodologies may be employed for project execution, allowing for iterative improvements based on user feedback and performance data.

• Emphasis on strategic communication and stakeholder engagement to ensure alignment between user needs and client objectives.

Company Website: https://careers.mcsaatchi.com

📝 Enhancement Note: The company's focus on solving "the world's toughest challenges" for public sector clients creates a unique operational environment. Professionals in this space must be adept at navigating complex stakeholder landscapes, understanding mission objectives, and applying commercial marketing principles to government-specific communication and engagement goals. The integration of AI and a strong emphasis on data analytics further define the operational approach.

📈 Career & Growth Analysis

Operations Career Level: This UX Analyst position is positioned at a mid-level (2-5 years of experience). It requires independent execution of research and analysis, contributing to strategic recommendations, and collaborating effectively with various teams. The role is foundational for developing expertise in user experience within the public sector and specialized communications.

Reporting Structure: The UX Analyst will report to a manager or director within the Digital Strategy, User Experience, or Analytics department. This role will work closely with UX Designers, Content Strategists, Communications Specialists, and Data Analysts, fostering a collaborative environment.

Operations Impact: The UX Analyst's work directly impacts the effectiveness of federal programs by improving audience engagement, usability, and accessibility of digital platforms. This leads to better communication of mission-critical information, increased public trust, and more efficient achievement of program objectives. The role contributes to the overall success and strategic goals of M+C Saatchi World Services' public sector clients.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas such as accessibility compliance (Section 508), AI in UX, or advanced user research methodologies.

• Leadership: Progress to a Senior UX Analyst or UX Lead role, taking on more complex projects and mentoring junior team members.

• Cross-functional Development: Transition into related roles like Digital Strategist, Communications Specialist, or Data Analyst, leveraging UX insights.

• Client Engagement: Develop skills in presenting findings and recommendations directly to government clients, becoming a trusted advisor.

• Global Exposure: Gain experience with diverse public sector challenges across different government agencies and initiatives within the M+C Saatchi Group.

📝 Enhancement Note: The growth trajectory for a UX Analyst in this context is strong, offering specialization in high-demand areas like government digital strategy and accessibility. The ability to influence client-facing programs and gain exposure to AI applications within communications presents significant career advancement potential within the agency and the broader public sector digital transformation landscape.

🌐 Work Environment

Office Type: This is a hybrid role, meaning it combines remote work with regular in-office days. The company maintains office spaces in Washington D.C. and New York, providing a physical hub for collaboration, team meetings, and focused work.

Office Location(s): Washington, D.C. and New York City. Employees are expected to be able to commute regularly to one of these locations.

Workspace Context:

• Collaborative Environment: The office spaces are designed to foster collaboration, with meeting rooms, common areas, and shared workspaces that encourage interaction among multidisciplinary teams.

• Tools & Technology: Employees will have access to necessary hardware, software, and digital tools required for UX analysis, research, and communication, including access to company-provided AI tools and analytics platforms.

• Team Interaction: Regular in-person meetings, brainstorming sessions, and team-building activities will be part of the office experience, facilitating strong working relationships and knowledge sharing.

Work Schedule: The standard work schedule is 40 hours per week. The hybrid nature allows for flexibility in structuring workdays, balancing remote productivity with in-office collaboration, particularly for team-based projects and client interactions.

📝 Enhancement Note: The hybrid model at M+C Saatchi Group is designed to balance the flexibility of remote work with the benefits of in-person collaboration essential for strategic client work and team cohesion, particularly within the demanding public sector consulting environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will review applications and conduct an initial screening call to assess basic qualifications, interest, and fit.

• Hiring Manager Interview: A conversation with the hiring manager to delve deeper into your experience, skills, and understanding of UX analysis, user research, and digital strategy, especially in relation to government programs.

• Portfolio Presentation/Case Study: Candidates will likely be asked to present a portfolio showcasing relevant UX analysis projects. This may involve a detailed walkthrough of a specific case study, demonstrating your process, insights, and impact. Be prepared to discuss your methodologies, challenges, and how you collaborated with teams.

• Team/Cross-functional Interview: An opportunity to meet with potential team members (e.g., UX Designers, Data Analysts, Communications Specialists) to assess collaboration style, communication skills, and cultural fit.

• Final Interview: Potentially a final interview with a senior leader to discuss overall fit, career aspirations, and alignment with the company's mission.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the measurable outcomes of your UX analysis and research. Quantify improvements in engagement, usability, or task completion whenever possible.

• Showcase Process: Detail your research methodologies, analytical techniques, and how you synthesized complex data into actionable recommendations.

• Tailor to Government: Highlight projects that demonstrate experience with or understanding of public sector clients, government programs, or mission-driven initiatives.

• Accessibility & AI: If possible, showcase projects that involved accessibility considerations (like Section 508 compliance) or the use of AI in UX research or development.

• Clear Communication: Ensure your presentation is clear, concise, and engaging, demonstrating your ability to communicate complex technical information to diverse audiences.

Challenge Preparation:

• Mock Case Study: Practice presenting a UX analysis case study, focusing on structure: problem, approach, findings, recommendations, and impact.

• Behavioral Questions: Prepare for questions about how you handle collaboration, conflict, ambiguity, and how you advocate for user needs within team or client constraints.

• Company Research: Understand M+C Saatchi World Services' mission, their work with federal clients, and their approach to using commercial advertising for challenging issues.

• AI & Trends: Be ready to discuss your understanding of AI's role in UX and communications, and how you stay current with industry trends.

📝 Enhancement Note: The interview process emphasizes practical application of UX skills, particularly in a government context. A strong portfolio and the ability to articulate your process, findings, and impact clearly are paramount. Candidates should be prepared to discuss their experience with AI and accessibility, as these are highlighted as key areas of interest.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, SurveyMonkey, Qualtrics, Lookback).

• Analytics & Data Visualization: Google Analytics, Adobe Analytics, Tableau, Power BI, or similar platforms for tracking user behavior and creating performance dashboards.

• AI-Assisted Tools: Experience or familiarity with AI tools for UX research, content generation, accessibility analysis, or platform optimization.

• Design & Prototyping Tools: Figma, Sketch, Adobe XD (for understanding designs and workflows, even if not primary design execution).

Analytics & Reporting:

• Web Analytics: Proficiency in analyzing website and application data to understand user flows, conversion rates, and engagement metrics.

• Reporting Software: Tools for compiling data into comprehensive reports and presentations (e.g., Microsoft Office Suite, Google Workspace, specialized reporting tools).

• Dashboarding Tools: Experience creating clear and insightful dashboards to communicate key performance indicators (KPIs) to stakeholders.

CRM & Automation:

• CRM Systems: Familiarity with how CRM data (e.g., Salesforce, HubSpot) can inform user segmentation and personalization strategies.

• Workflow Automation: Understanding of how automation can streamline UX research processes or feedback loops.

• Collaboration Tools: Slack, Microsoft Teams, Asana, Jira for team communication and project management.

📝 Enhancement Note: This role requires a strong command of data analysis and reporting tools, with a growing emphasis on AI-assisted technologies. Proficiency in web analytics and UX research platforms is essential, as is the ability to translate data from these tools into actionable insights for optimizing digital experiences within government programs.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the end-user in all digital experiences and strategic decisions.

• Data-Driven Impact: Valuing quantitative and qualitative data to inform insights, measure success, and drive continuous improvement in engagement and user satisfaction.

• Mission-Driven Collaboration: Working together across diverse skill sets (UX, comms, analytics, tech) with a shared focus on achieving client objectives and solving complex public sector challenges.

• Innovation & Adaptability: Embracing new technologies, such as AI, and evolving methodologies to enhance digital communication and engagement strategies.

• Rigor & Excellence: Maintaining high standards in research, analysis, documentation, and reporting to ensure accuracy and effectiveness.

Collaboration Style:

• Cross-functional Integration: The team actively collaborates with various departments, including UX Design, Content Strategy, Communications, Data Analytics, and Project Management, to ensure holistic digital solutions.

• Open Communication: Fostering an environment where feedback is shared openly, and diverse perspectives are valued to improve processes and outcomes.

• Knowledge Sharing: Encouraging the sharing of research findings, best practices, and learnings across teams to foster collective growth and efficiency.

• Client-Focused Partnership: Working closely with internal client leads and directly with government stakeholders to ensure alignment and deliver impactful results.

📝 Enhancement Note: The culture at M+C Saatchi World Services emphasizes a unique blend of commercial marketing expertise applied to public sector challenges. This necessitates a culture that is both analytical and mission-oriented, with a strong emphasis on collaboration, data-driven insights, and user advocacy. The integration of AI and a commitment to solving complex problems are likely core tenets.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Government Bureaucracy: Understanding and adapting to the unique procurement processes, stakeholder structures, and compliance requirements within federal agencies.

• Data Accessibility & Integration: Gaining access to comprehensive user data across diverse government platforms and integrating insights from disparate sources.

• AI Adoption in Public Sector: Effectively integrating and demonstrating the value of AI-assisted tools in UX research and digital strategy within a traditionally conservative sector.

• Measuring Impact: Clearly defining and measuring the impact of UX improvements on mission objectives, which can be more abstract than commercial KPIs.

• Balancing User Needs with Client Mandates: Advocating for user-centered solutions while ensuring they align with strict government requirements and program goals.

Learning & Development Opportunities:

• Specialized Training: Opportunities for certifications and training in advanced UX research techniques, accessibility standards (e.g., IAAP certifications), and AI in UX.

• Industry Conferences: Potential to attend relevant conferences focusing on government digital transformation, UX, or behavioral science.

• Mentorship: Access to experienced professionals within M+C Saatchi Group for guidance on career development, project management, and strategic thinking.

• Cross-Disciplinary Exposure: Working on projects that span communications, digital strategy, and analytics provides a broad understanding of GTM operations.

• Leadership Development: Opportunities to lead smaller projects, mentor junior analysts, and contribute to strategic planning for client initiatives.

📝 Enhancement Note: This role presents significant challenges related to the public sector environment, but these are balanced by substantial growth opportunities. Developing expertise in government digital transformation, AI applications, and accessibility compliance will position the candidate for a successful and impactful career in a growing field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used user research to identify a critical usability issue and how you recommended a solution. What was the outcome?" (Focus on process, data, and impact).

• "How would you approach analyzing user engagement for a government website aimed at public service delivery? What metrics would you prioritize?" (Demonstrate understanding of public sector goals and relevant analytics).

• "Imagine you need to present UX findings to a government client who is unfamiliar with UX principles. How would you tailor your communication to ensure they understand and act upon your recommendations?" (Assess communication and stakeholder management skills).

• "What are your thoughts on the role of AI in UX research and analysis, especially within the context of government communications? How have you leveraged or would you leverage AI tools?" (Gauge awareness of emerging technologies and strategic application). Company & Culture Questions:

• "What interests you about M+C Saatchi World Services' mission to use commercial advertising for public sector challenges?" (Show genuine interest in the company's unique approach).

• "How do you approach collaboration within a multidisciplinary team, particularly when there might be differing opinions on user experience priorities?" (Assess teamwork and conflict resolution).

• "How do you ensure your work aligns with accessibility standards like Section 508, and why is this important in government digital projects?" (Test knowledge of compliance and its significance). Portfolio Presentation Strategy:

• Storytelling: Structure your portfolio presentation as a narrative, guiding the interviewer through the problem, your process, your insights, and the impact of your work.

• Quantify Results: Whenever possible, use data and metrics to demonstrate the success of your UX recommendations and their contribution to client objectives.

• Highlight Collaboration: Discuss how you worked with designers, developers, content strategists, and stakeholders to bring your UX insights to life.

• Address Challenges: Be prepared to discuss any challenges you faced during a project and how you overcame them, showcasing problem-solving skills.

• Conciseness: Respect the interviewer's time; focus on the most impactful projects and be prepared to go deeper on specific areas if asked.

📝 Enhancement Note: Interview preparation should focus on demonstrating analytical rigor, strategic thinking, and strong communication skills, particularly as they apply to the public sector. Candidates should be ready to articulate their process, showcase tangible results, and discuss their understanding of AI and accessibility within government contexts.

📌 Application Steps

To apply for this UX Analyst position:

• Submit your application through the M+C Saatchi Group careers portal via the provided link.

• Tailor your resume: Highlight specific experience in UX analysis, user research, engagement metrics, accessibility compliance (Section 508), and any experience with federal or public sector clients. Use keywords from the job description.

• Curate your portfolio: Select 2-3 strong case studies that best demonstrate your analytical process, research methodologies, actionable recommendations, and measurable impact on user experience and engagement. Ensure it showcases your ability to work with data and translate insights into strategic guidance.

• Prepare for the interview: Research M+C Saatchi World Services' mission and recent projects. Practice articulating your UX process and the impact of your work, especially in relation to government objectives and AI applications. Be ready to discuss your approach to accessibility and collaboration.

• Outline your salary expectations: Be prepared to discuss your salary expectations within the provided range ($95,000 - $115,000 USD) during the screening process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.