UI Adjudicator

📍 Job Overview

Job Title: UI Adjudicator

Company: State of Nebraska

Location: Lincoln, NE, United States

Job Type: Full-Time

Category: Government & Public Sector / Legal / Customer Service & Support / Administrative / Social Services

Date Posted: 2026-06-23

Experience Level: Entry-Level / Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role involves the critical adjudication of Unemployment Insurance (UI) claims, requiring meticulous analysis of benefit eligibility and legal determinations.

• Key responsibilities include processing appeals from claimants and employers, conducting thorough investigations into benefit overpayments, and ensuring compliance with state and federal employment security laws.

• The position demands strong investigative, communication, and data management skills to maintain program integrity and provide essential services to the public.

• Successful candidates will contribute to the efficiency and fairness of the unemployment benefits system, supporting individuals during periods of job transition.

📝 Enhancement Note: While the title is "UI Adjudicator," the core functions align with administrative and investigative roles within government public service, focusing on legal compliance and claims processing. The "0-2 years" experience level indicates this is an entry-level position suitable for individuals new to claims adjudication or government work, with significant training provided.

📈 Primary Responsibilities

• Claims Adjudication: Analyze unemployment benefit claims to gather necessary information and render formal legal determinations regarding claimant eligibility.

• Appeal Processing: Manage and process appeals from both claimants and employers, explaining procedures, assisting with appeal completion, and preparing necessary documentation for hearings.

• Overpayment Investigation: Investigate and establish overpayments of unemployment benefits to claimants, ensuring unauthorized benefits are not disbursed and adhering to legal requirements.

• Public Inquiries: Respond to verbal and written inquiries from claimants, employers, and other agencies, providing clear explanations of legal requirements, procedures, and general information related to the Unemployment Insurance program.

• Eligibility Verification: Interview claimants to determine their continued eligibility for unemployment insurance benefits, identify potential barriers to reemployment, verify work search activities, and refer individuals to appropriate reemployment services.

• Data Management: Retrieve, review, and update claimant and employer information using computer databases and data entry systems.

• Documentation & Archiving: Collect, validate, and assemble completed claims documentation for imaging and archival storage.

• Benefit Filing: As directed, file initial, additional, and extended unemployment insurance benefits via telephone.

• Policy Adherence: Adhere strictly to State, Department of Labor, and UI Division policies and procedures.

• Specialized Claims Handling: Assist with testing, wage investigations, and adjudicate various claim types, including but not limited to CWC, UCX, UCFE, APT, and Trade Adjustment Assistance (TAA).

• General Support: Perform other assigned duties to support the effective operation of the Unemployment Insurance Benefits Program.

📝 Enhancement Note: The responsibilities list is comprehensive and details the end-to-end process of UI claim adjudication. The inclusion of diverse claim types (CWC, UCX, UCFE, APT, Trade) suggests the need for adaptability and a willingness to learn specialized regulations. The emphasis on "legal formal determinations" and "testify on behalf of the Commissioner" highlights the quasi-legal nature of the role.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is the minimum requirement.

• Post-high school coursework or training in math, composition, or computer equipment usage is preferred. Experience:

• Experience in fact-finding, interviewing, and customer service, including answering inquiries and explaining procedures is required.

• Experience in a customer service or call center environment is acceptable.

• Experience adjudicating unemployment insurance claims is preferred.

• Experience using the current benefit payment system in NEworks is preferred. Required Skills:

• Fact-Finding & Interviewing: Ability to conduct thorough interviews to gather essential information from claimants and employers.

• Customer Service Excellence: Proven ability to interact professionally and