Training Content Designer

📍 Job Overview

Job Title: Training Content Designer

Company: FanDuel

Location: Orlando, Florida, United States

Job Type: Full-Time

Category: Learning & Development / Operations Enablement

Date Posted: April 14, 2026

Experience Level: 2-5 Years

Remote Status: Hybrid

🚀 Role Summary

• Design, develop, and implement engaging asynchronous eLearning modules and web-based training sessions, leveraging instructional design principles and adult learning theory to enhance the capabilities of Operations and Customer Service teams.

• Create comprehensive learning materials, including participant guides, instructor manuals, PowerPoint presentations, and job aids, for both virtual instructor-led and classroom-based training environments.

• Develop and integrate multimedia assets (text, images, video, audio) to produce compelling and effective learning experiences that align with FanDuel's brand identity and corporate standards.

• Manage multiple training content development projects simultaneously, defining project schedules, tracking progress, and ensuring timely delivery of high-quality, impactful learning solutions.

📝 Enhancement Note: This role is categorized under Learning & Development with a strong emphasis on Operations Enablement due to its direct impact on the efficiency and effectiveness of FanDuel's Operations and Customer Service departments. The focus on asynchronous eLearning and blended learning formats suggests a need for sophisticated content design skills that cater to a distributed workforce.

📈 Primary Responsibilities

• Design, develop, and convert existing training materials into engaging, asynchronous eLearning experiences using industry-standard tools.

• Create comprehensive participant guides, instructor manuals, PowerPoint presentations, and job aids to support various training delivery methods, including virtual and in-person sessions.

• Develop all necessary multimedia assets (graphics, audio, video) to enrich learning content and enhance user engagement.

• Maintain and update existing eLearning courses, ensuring content remains current, relevant, and aligned with evolving business needs and operational procedures.

• Partner with trainers, managers, and subject matter experts (SMEs) to adapt content for blended learning formats and ensure accuracy and effectiveness.

• Collaborate closely with SMEs throughout the entire course development lifecycle, from initial concept to final deployment, gathering and integrating feedback.

• Collect information and complete training modules by working directly with client personnel and stakeholders.

• Incorporate FanDuel brand visuals and multimedia elements to ensure all learning content adheres to corporate identity guidelines.

• Conduct thorough proofreading and quality assurance checks at multiple stages of development, documenting and implementing required changes.

• Define project schedules, manage multiple development projects concurrently, and track project tasks and status.

• Communicate project requirements clearly to stakeholders and ensure all deadlines are met while upholding the highest quality standards.

• Maintain client confidentiality at all times throughout the development process.

📝 Enhancement Note: The responsibilities highlight a dual focus on creative content creation and rigorous project management. The emphasis on adapting content for blended learning and working with SMEs indicates a need for strong collaboration and communication skills. The requirement to maintain brand visuals and proofread content points to a critical role in quality assurance for learning materials.

🎓 Skills & Qualifications

Education: Bachelor's degree in a related field (e.g., Instructional Design, Education Technology, Communications, Graphic Design) is preferred.

Experience: Minimum of 2 years of experience in developing asynchronous eLearning content, with a strong preference for experience using tools like Articulate Storyline.

Required Skills:

• Strong understanding of instructional design methodology and adult learning principles (e.g., ADDIE, SAM).

• Expertise in developing and deploying e-learning courses, including SCORM-compliant packages for Learning Management Systems (LMS).

• High proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).

• High proficiency in Adobe Creative Cloud suite, particularly tools for graphic design, video editing, and audio production (e.g., Photoshop, Illustrator, Premiere Pro, Audition).

• Ability to translate complex operational concepts and business requirements into clear, engaging, and effective learning experiences.

• Exceptional project management skills with a proven track record of managing multiple projects simultaneously and meeting strict deadlines.

• Outstanding written and verbal communication skills, with the ability to articulate complex ideas clearly and concisely.

• A strong commitment to delivering high-quality content that drives measurable impact.

Preferred Skills:

• Experience with other eLearning authoring tools.

• Familiarity with Learning Management Systems (LMS) administration or content integration.

• Experience in the gaming, sports betting, or iGaming industry.

• Knowledge of video production and editing techniques for training purposes.

• Experience with animation software for creating dynamic learning assets.

📝 Enhancement Note: The emphasis on Articulate Storyline, SCORM packages, and adult learning principles are critical technical and theoretical foundations for this role. Proficiency in both Microsoft Office and Adobe Creative Cloud indicates a need for a versatile skill set covering both document creation and multimedia asset development. The preference for a Bachelor's degree suggests a baseline expectation for formal education in relevant fields.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated ability to design and develop engaging asynchronous eLearning modules, showcasing a range of content types and interactivity.

• Examples of translated complex information into clear, concise, and actionable learning content, ideally with a focus on operational processes or customer service scenarios.

• Evidence of multimedia asset creation, including graphics, audio, and video elements used to enhance learning experiences.

• Case studies or project examples that highlight strong project management skills, including managing timelines, stakeholder feedback, and delivering projects on schedule.

Process Documentation:

• Showcase understanding of the instructional design lifecycle (e.g., ADDIE, SAM), with examples of how you've applied these methodologies in past projects.

• Include examples of how you've gathered requirements, collaborated with subject matter experts, and integrated feedback into iterative design processes.

• Provide examples of how you've ensured the quality and effectiveness of training content through proofreading, testing, and stakeholder reviews.

📝 Enhancement Note: A strong portfolio is paramount for this role, as it directly demonstrates the candidate's ability to execute the core responsibilities. Emphasis should be placed on showcasing the full spectrum of skills, from instructional design theory and tool proficiency to project management and multimedia creation. The ability to articulate the process behind the work is as important as the final output.

💵 Compensation & Benefits

Salary Range: $79,000 - $99,000 USD annually.

Benefits:

• Comprehensive health plans, with some options as low as $0 per paycheck.

• Specialized programs for fertility and family planning.

• Robust mental health support services.

• Fitness benefits to promote employee well-being.

• Generous Paid Time Off (PTO) and sick leave accrual.

• Annual bonus opportunities based on individual and company performance.

• Long-term incentive opportunities, reflecting commitment to employee growth and success.

• 401k retirement savings plan with up to a 5% company match.

• Commuter benefits to ease daily travel.

• Pet insurance to support furry family members.

• Life insurance coverage.

• Disability insurance (short-term and long-term).

• 14 paid company holidays.

Working Hours: Standard full-time work hours, likely around 40 hours per week, with a hybrid work arrangement. Flexibility may be available, but core hours will likely be expected for collaboration.

📝 Enhancement Note: The salary range provided is competitive for a Training Content Designer role with 2-5 years of experience, particularly in a hybrid capacity. The extensive benefits package, including specialized health programs and performance-based incentives, underscores FanDuel's commitment to employee well-being and professional growth. The salary estimate is based on the provided range and industry benchmarks for similar roles in a hybrid environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: FanDuel operates within the dynamic and rapidly growing Sports Betting & iGaming industry, a sector marked by innovation, regulatory evolution, and a focus on customer engagement and experience.

Company Size: FanDuel Group is a large, established organization within the gaming and sports entertainment landscape, indicating a structured environment with numerous opportunities for cross-functional collaboration and career advancement.

Founded: FanDuel Group has a significant history within the daily fantasy sports and sports betting markets, evolving into a leading mobile gaming company. This history suggests a culture that values growth, adaptation, and a deep understanding of the entertainment and gaming consumer.

Team Structure:

• The Training Content team is likely part of a larger Learning & Development (L&D) or Human Resources function, dedicated to employee education and skill development.

• This role will collaborate closely with trainers, managers within Operations and Customer Service, and potentially with broader L&D specialists.

Methodology:

• Emphasis on data-driven insights to inform training needs and measure effectiveness.

• Workflow planning and optimization are key to ensuring efficient content development and deployment.

• Automation practices are likely employed for content delivery and tracking through an LMS.

Company Website: https://www.fanduel.com/

📝 Enhancement Note: FanDuel's position as a leader in the US and Canadian mobile gaming market suggests a fast-paced, results-oriented, and customer-centric culture. The company's growth and its subsidiary status under Flutter Entertainment indicate a professional and globally-minded approach to operations and employee development. The hybrid work arrangement implies a need for strong digital collaboration tools and practices.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level contributor within the Learning & Development function, with a specialized focus on content design for operational teams. It requires a blend of creative talent, technical proficiency, and project execution skills.

Reporting Structure: The Training Content Designer will likely report to a Training Manager, L&D Manager, or a Head of Learning and Development, who oversees the broader training strategy and team. They will collaborate with various department heads and SMEs across Operations and Customer Service.

Operations Impact: The Training Content Designer directly influences the operational efficiency, customer satisfaction, and employee performance by creating high-quality, accessible, and effective training materials. Well-designed training content reduces errors, improves service delivery, and accelerates onboarding, all of which contribute significantly to the company's bottom line and customer loyalty.

Growth Opportunities:

• Operations Skill Advancement: Develop expertise in designing training for specialized operational functions within the gaming industry, such as customer support workflows, sportsbook operations, or iGaming platform processes.

• Learning & Development Specialization: Progress into roles like Senior Training Content Designer, L&D Specialist, Instructional Design Lead, or even an L&D Manager role.

• Leadership Potential: Opportunities to lead training projects, mentor junior designers, or contribute to the strategic direction of the L&D function, especially as the company continues to scale.

📝 Enhancement Note: This role offers a clear path for growth within L&D, with opportunities to specialize in high-impact operational areas within the gaming industry. The ability to demonstrate ROI through improved operational performance will be key for career advancement.

🌐 Work Environment

Office Type: This is a hybrid role, meaning employees will split their time between working remotely and in the office. The Orlando office is expected to provide a collaborative workspace designed to foster teamwork and innovation.

Office Location(s): The primary office location for this role is Orlando, Florida. This location is an integral part of FanDuel's US operational hubs.

Workspace Context:

• The office environment likely supports a blend of individual focus time and collaborative work sessions, with meeting rooms equipped for hybrid interactions.

• Access to standard office technology, high-speed internet, and potentially specialized creative software and hardware will be available.

• Opportunities for in-person interaction with trainers, department managers, and fellow L&D team members will be present during office days, promoting team cohesion and knowledge sharing.

Work Schedule: The role operates on a standard full-time schedule, likely with core hours that accommodate both remote and in-office workdays. The hybrid nature allows for some flexibility in managing personal schedules, while ensuring availability for team meetings and collaborative activities.

📝 Enhancement Note: The hybrid work arrangement necessitates strong self-discipline, time management, and proficiency with remote collaboration tools. Candidates should be comfortable balancing independent work with in-office interaction to maximize team synergy and knowledge transfer.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with an HR representative or recruiter to assess basic qualifications, interest, and cultural fit.

• Hiring Manager Interview: A detailed discussion with the hiring manager focusing on experience, skills, and understanding of instructional design principles and operations training needs. Expect questions about past projects and problem-solving approaches.

• Portfolio Review & Skills Assessment: A session dedicated to presenting your portfolio, walking through key projects, and potentially completing a skills-based exercise or case study. This is where you demonstrate your practical abilities in content design, multimedia development, and project management.

• Team/Stakeholder Interviews: Meetings with potential team members or key stakeholders from Operations/Customer Service to assess collaboration style, communication effectiveness, and ability to integrate feedback.

• Final Interview: A concluding conversation, potentially with a more senior leader, to finalize the decision and discuss offer details.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your skills in asynchronous eLearning, multimedia development, and instructional design for operational contexts.

• Tell a Story: For each project, clearly articulate the problem, your role, the solution (your design and development process), the tools used, and the measurable results or impact.

• Highlight Process: Be prepared to discuss your design methodology (e.g., ADDIE), how you collaborated with SMEs, how you incorporated feedback, and your quality assurance steps.

• Showcase Versatility: Include examples that demonstrate proficiency with Articulate Storyline, SCORM output, and various multimedia elements.

• Quantify Impact: If possible, include metrics or qualitative feedback that demonstrate the effectiveness of your training content (e.g., reduced errors, improved performance scores, faster onboarding).

• Brand Alignment: Ensure any public-facing work (if applicable) demonstrates an understanding of brand consistency.

Challenge Preparation:

• Anticipate a Design Challenge: Be prepared for a scenario-based task where you might be asked to outline a training module for a specific operational scenario, identify key learning objectives, or suggest multimedia approaches.

• Focus on Operations Context: Frame your responses and examples with an understanding of the operational challenges and goals within a dynamic company like FanDuel.

• Demonstrate Problem-Solving: Practice articulating how you would approach a complex training need, gather requirements, and develop a solution that meets business objectives.

• Articulate Your Process: Be ready to explain your thought process and design decisions clearly and logically.

📝 Enhancement Note: The portfolio review is a critical component of this hiring process. Candidates should meticulously prepare their portfolio to highlight specific examples of their work with Articulate Storyline, SCORM packages, and their ability to create engaging multimedia content for operational training. Demonstrating a structured approach to instructional design and project management will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Articulate Storyline: Essential for developing interactive, complex asynchronous eLearning modules. Proficiency is a key requirement.

• Adobe Creative Cloud: A suite of tools for graphic design (Photoshop, Illustrator), video editing (Premiere Pro), and audio editing (Audition). Crucial for creating multimedia assets.

• Microsoft Office Suite: Standard tools for creating documents, presentations, and spreadsheets (Word, PowerPoint, Excel).

Analytics & Reporting:

• Learning Management System (LMS): While not explicitly named, experience with SCORM packages implies interaction with an LMS for content deployment and tracking. Candidates should be familiar with how their content integrates and is reported on within an LMS.

• Data Analysis Tools: Familiarity with basic data analysis for understanding training effectiveness and identifying areas for improvement may be beneficial.

CRM & Automation:

• Collaboration Platforms: Tools such as Slack, Microsoft Teams, or similar platforms will likely be used for daily communication and team collaboration, especially in a hybrid setting.

• Project Management Software: Experience with project management tools (e.g., Asana, Jira, Trello) may be expected for tracking tasks and project timelines.

📝 Enhancement Note: Proficiency with Articulate Storyline and the Adobe Creative Cloud suite is non-negotiable for this role. Understanding how eLearning content integrates with LMS platforms is also a critical technical requirement.

👥 Team Culture & Values

Operations Values:

• One Team: FanDuel emphasizes a collaborative, unified approach where all employees work together towards common goals, reflecting the sports team ethos.

• Customer Focus: A strong dedication to providing exceptional experiences for both internal (employees) and external (customers) stakeholders.

• Innovation & Agility: A culture that embraces new ideas, adapts quickly to market changes, and encourages creative problem-solving.

• Data-Driven Decisions: Reliance on data and analytics to inform strategy, measure performance, and drive continuous improvement in all areas, including training.

• Commitment to Quality: A drive to deliver high standards in all aspects of work, ensuring polished and effective outputs.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with various departments, bridging the gap between L&D and operational teams to ensure training directly addresses business needs.

• Feedback-Oriented: A culture that values constructive feedback for continuous improvement of both content and processes.

• Knowledge Sharing: Encouragement of sharing best practices, insights, and lessons learned across teams to foster collective growth and efficiency.

📝 Enhancement Note: The "One Team" principle is central to FanDuel's culture, suggesting that candidates should demonstrate a strong ability to collaborate and support colleagues across different functions. An emphasis on customer-centricity, even for internal training, is also a key cultural indicator.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapidly Evolving Industry: The sports betting and iGaming landscape is dynamic, requiring continuous updates to training content to reflect new regulations, product offerings, and operational procedures.

• Balancing Multiple Projects: Managing concurrent development of various training modules for different operational teams demands excellent organizational and prioritization skills.

• Translating Complex Information: Effectively distilling intricate operational processes, product features, or regulatory requirements into easily digestible and engaging learning content.

• Adapting to Hybrid Work: Ensuring seamless collaboration and content delivery in a hybrid work environment, leveraging digital tools effectively.

Learning & Development Opportunities:

• Specialized Industry Training: Gain in-depth knowledge of the sports betting and iGaming operations, contributing to specialized expertise.

• Advanced Instructional Design Techniques: Opportunities to explore and implement new learning technologies and methodologies.

• Mentorship and Leadership: Potential to mentor junior designers or take on project leadership roles as experience grows.

• Exposure to Diverse Operations: Work with various departments, broadening understanding of different operational functions and their training needs.

📝 Enhancement Note: The challenges presented are typical for a fast-paced, evolving industry. Candidates should highlight their adaptability, problem-solving skills, and commitment to continuous learning as key strengths in navigating these challenges.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing an asynchronous eLearning module from initial concept to final delivery. What steps do you take to ensure it meets learning objectives?"

• "How do you collaborate with subject matter experts who may have limited time or varying levels of technical expertise?"

Company & Culture Questions:

• "What interests you about FanDuel and the sports betting/iGaming industry?"

• "How do you approach feedback on your work, especially if it's critical?"

Portfolio Presentation Strategy:

• Structure is Key: For each portfolio piece, have a clear narrative: Problem -> Solution (Your Design) -> Tools Used -> Outcome/Impact.

• Show, Don't Just Tell: Use visuals and screen captures to illustrate your points. If possible, provide a live demo or a short video walkthrough.

• Quantify Results: Wherever possible, mention metrics, feedback, or observed improvements that demonstrate the effectiveness of your training.

• Highlight Process: Be ready to discuss your instructional design methodology, your approach to multimedia creation, and your project management techniques.

• Tailor to FanDuel: If possible, subtly align your examples with the company's industry or operational needs.

📝 Enhancement Note: Candidates should prepare specific examples that showcase their proficiency with Articulate Storyline and their ability to create engaging, operational-focused training content. Be ready to discuss your design process and how you measure the impact of your work.

📌 Application Steps

To apply for this operations enablement position:

• Submit your application through the FanDuel Careers portal via the provided link.

• Curate Your Portfolio: Select 3-5 of your strongest projects that best demonstrate your skills in asynchronous eLearning development (especially with Articulate Storyline), multimedia asset creation, and instructional design for operational contexts. Ensure your portfolio showcases your project management capabilities and adherence to quality standards.

• Optimize Your Resume: Highlight keywords from the job description, such as "Instructional Design," "eLearning," "Articulate Storyline," "SCORM," "Adobe Creative Cloud," "Project Management," and "Adult Learning Principles." Quantify achievements wherever possible, focusing on the impact of your training content.

• Prepare Your Portfolio Presentation: Practice walking through your selected projects, articulating your design process, the tools you used, the challenges you overcame, and the results achieved. Be ready to discuss how your work aligns with FanDuel's operational needs.

• Research FanDuel: Familiarize yourself with FanDuel's products, market position, and company culture. Understand the importance of training for their Operations and Customer Service teams in the fast-paced gaming industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.