Staff UX Researcher (d/f/m)

📍 Job Overview

Job Title: Staff UX Researcher (d/f/m)

Company: Kleinanzeigen.de GmbH

Location: Berlin, Germany

Job Type: Temporary

Category: User Experience (UX) Research / Product Operations

Date Posted: July 30, 2026

Experience Level: Senior / Staff Level (5-10 years estimated)

Remote Status: Hybrid

🚀 Role Summary

• Lead high-impact UX research initiatives for a leading online marketplace, influencing product strategy and business goals for millions of users.

• Employ a blend of qualitative and quantitative research methodologies, integrating continuously measured metrics like CES and CSAT to drive ongoing product improvements.

• Leverage AI-assisted approaches for efficient planning, collection, synthesis, and dissemination of user insights.

• Partner closely with senior Product, Design, Engineering, and Data stakeholders to translate ambiguous problems into actionable research questions and recommendations.

• Drive the continuous listening strategy for user feedback, aiming to enhance user experience and product decision-making velocity.

📝 Enhancement Note: This role is a temporary, 18-month parental leave cover, which is a critical detail for potential candidates to understand the contract duration. The emphasis on "Staff" level indicates a need for significant autonomy, strategic influence, and potential leadership in research practices.

📈 Primary Responsibilities

• Lead end-to-end UX research projects across multiple product teams and strategic initiatives, defining research questions that align with product strategy and business objectives.

• Design and execute a variety of qualitative research methods, including user interviews, field observations, diary studies, and usability testing, to uncover deep user needs and pain points.

• Design, implement, and analyze quantitative research, including surveys and continuous metrics (CES, CSAT), to monitor user experience quality and identify emerging issues proactively.

• Utilize AI tools to streamline research operations, including data collection, organization, synthesis across studies, and automated generation of summaries and reports.

• Develop compelling narratives from research findings that effectively influence senior Product, Design, Engineering, and leadership stakeholders.

• Consolidate existing user insights, identify critical research gaps, and prioritize studies that will have the most significant impact on the product roadmap.

• Mentor and coach UX Designers and other team members on research methodologies, fostering a stronger research culture and enabling non-researchers to conduct their own studies effectively.

• Manage research operations with external vendors, including participant recruitment and panel management, to ensure high-quality data collection.

📝 Enhancement Note: The responsibilities highlight a significant need for strategic thinking, influencing skills, and operational management of research processes, aligning with a Staff-level UX Researcher role. The integration of AI tools and continuous metrics suggests a forward-thinking approach to UX research within Kleinanzeigen.

🎓 Skills & Qualifications

Education:

• Master's degree in Human-Computer Interaction (HCI), Design, Cognitive Psychology, Social Sciences, or a related field is preferred. Experience:

• Extensive experience (estimated 5-10 years) as a UX Researcher for digital products within agile development environments, ideally at a senior or staff level impacting multiple teams.

• Proven track record of leading research initiatives that have directly influenced product strategy and informed key product decisions. Required Skills:

• Expertise in designing, conducting, and analyzing both qualitative (interviews, usability testing, field studies) and quantitative research (surveys, metrics analysis).

• Hands-on experience with continuously measured metrics such as Customer Effort Score (CES) and Customer Satisfaction (CSAT), and their application in guiding product development.

• Proficiency in using AI tools for data collection, synthesis, and report generation in research contexts.

• Demonstrated ability to translate complex user insights into clear, compelling narratives that influence senior stakeholders and drive product strategy.

• Strong understanding of agile methodologies and experience working effectively within cross-functional agile teams.

• Excellent presentation and communication skills, capable of articulating user needs and research findings to diverse audiences.

• Experience mentoring junior researchers or designers and contributing to the growth of research maturity within an organization.

• Fluent in both German and English, enabling effective communication across local and potentially international teams. Preferred Skills:

• Experience in managing Research Operations (Research Ops) functions, including vendor management for recruitment and panel services.

• Familiarity with platforms and tools common in large-scale digital marketplaces or e-commerce environments.

📝 Enhancement Note: The requirement for fluency in both German and English is a key differentiator, reflecting the company's likely operational context. The emphasis on influencing senior stakeholders and mentoring suggests a need for strong soft skills beyond technical research capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of research projects demonstrating proficiency in both qualitative and quantitative methodologies.

• Include examples of research that directly led to product improvements or strategic shifts, highlighting the impact on user experience and business metrics.

• Detail your process for translating ambiguous problem statements into well-defined research questions and plans.

• Provide evidence of how you have synthesized complex data from multiple sources (e.g., interviews, surveys, analytics) into actionable insights.

• Demonstrate experience in presenting research findings to senior leadership and influencing product roadmaps. Process Documentation:

• Clearly articulate your approach to designing