Staff UX Researcher

📍 Job Overview

Job Title: Staff UX Researcher

Company: Conga

Location: Boston, MA; Houston, TX (Hybrid)

Job Type: Full-Time

Category: User Experience Research / Operations

Date Posted: 2026-08-17

Experience Level: 10+ Years

Remote Status: Hybrid

🚀 Role Summary

• Lead end-to-end UX research initiatives for complex, cross-functional product areas within Conga's commercial operations software suite.

• Drive the strategic development and operationalization of Conga's UX Research Program, encompassing recruitment, templates, baseline metrics, and shared research standards.

• Translate qualitative and quantitative research findings into compelling narratives that directly inform product strategy and executive-level decision-making.

• Mentor and upskill product designers, product managers, and other stakeholders in applied research methodologies to foster organizational research fluency.

• Proactively identify research gaps across the product portfolio, advocating for prioritization based on business impact, user benefit, and risk mitigation.

📝 Enhancement Note: The role of Staff UX Researcher at Conga is positioned as a senior individual contributor with significant influence, requiring a strategic approach to research program development and cross-functional leadership. This implies a need for a candidate who can not only execute research but also define and scale research practices within the organization. The focus on "commercial operations software" and "revenue operations" in the company description suggests that research will heavily inform critical business workflows, demanding a deep understanding of enterprise user needs and business objectives.

📈 Primary Responsibilities

• Design and execute a comprehensive range of quantitative and qualitative research studies, including concept validation, user interviews, usability testing, prototyping testing, and surveys, to uncover user needs and pain points.

• Develop and implement research operations best practices, including participant recruitment strategies, standardized research templates, research repositories, and the selection/management of research tooling.

• Synthesize complex research data from various sources into clear, actionable insights and compelling narratives for presentation to leadership, Product Management, and Engineering teams.

• Collaborate closely with Product Designers and Product Managers to embed research methodologies and findings throughout the entire product design and development lifecycle, ensuring user-centricity and influencing business outcomes.

• Partner with the lead Data Analyst to integrate qualitative insights with quantitative behavioral analytics (e.g., clicks, drop-offs, feature adoption, session replays) to provide a holistic understanding of user engagement.

• Define, track, and report on key research metrics and KPIs over time, demonstrating the impact and value of UX research to organizational stakeholders and leadership.

• Proactively identify critical research gaps and opportunities across Conga's product portfolio, advocating for research initiatives based on strategic business impact, user benefit, and risk mitigation.

• Mentor and coach junior researchers, designers, and product managers on applied research methods, fostering a culture of user-centricity and enhancing overall organizational research competency.

• Contribute to the strategic roadmap for UX research, anticipating future research needs and evolving methodologies to support Conga's product innovation and business goals.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on research execution and strategic program building. The emphasis on "operationalize research programs," "establishing baseline metrics," and "shared standards" points to a significant focus on research operations (ResOps). The collaboration with data analysts and the need to unify qualitative with quantitative analysis are crucial for driving data-informed product decisions in a complex SaaS environment.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Master's or Ph.D. in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field is often preferred for senior research roles, providing a strong theoretical foundation for research methodologies.

Experience: 8+ years of dedicated UX research experience, with a strong emphasis on conducting complex research within enterprise or SaaS environments. This experience should be demonstrable through a robust portfolio.

Required Skills:

• Deep command of both generative (e.g., user interviews, ethnography, concept testing) and evaluative (e.g., usability testing, heuristic evaluations, A/B testing) research methods, with the ability to strategically select the most appropriate method for each research question.

• Proven experience in designing and scaling research operations, including participant recruitment processes, developing standardized research templates, managing research repositories, and selecting/implementing research tooling.

• Demonstrated ability to lead end-to-end research projects across multiple, complex, and simultaneous workstreams within cross-functional enterprise environments.

• Exceptional ability to translate research findings into clear, compelling, and actionable narratives that effectively influence product strategy and drive decision-making across leadership, Product Management, and Engineering.

• Strong relationship-building and communication skills to influence product and design direction, build alignment, earn trust, and move organizations forward.

• Proficiency in core research tools such as UserZoom, UserTesting, Alchemer, or comparable platforms.

• Familiarity with complementary tools like MS Office Suite, Tableau, and PowerBI for data analysis and presentation.

• Ability to comfortably navigate ambiguity and hold a clear perspective on effective research practices. Preferred Skills:

• Experience within an enterprise SaaS software environment, understanding the unique challenges and opportunities of B2B product development.

• Experience researching AI-powered product features, agentic workflows, or conversational interfaces, indicating adaptability to emerging technologies.

• Prior experience in building or significantly contributing to a first-time research program or practice, demonstrating initiative and foundational knowledge of ResOps.

• Comfort and expertise in employing mixed-methods approaches that effectively integrate quantitative behavioral data (e.g., analytics, session replays) with qualitative findings.

• Strategic curiosity to not only execute research tasks but to deeply understand business context, shape research plans, and connect findings to broader business objectives.

• A genuine passion for the craft of UX research, demonstrated by a commitment to the quality of research program design, planning, synthesis, and reporting.

📝 Enhancement Note: The experience requirement of "8+ years" combined with the "Staff" title suggests a senior-level individual contributor role. The emphasis on influencing product and design direction through relationship-building and communication is critical for a Staff-level role, as impact often stems from shaping organizational thinking rather than just executing tasks. The mention of "Claude" as a tool, alongside Tableau and PowerBI, is noteworthy as it suggests potential interaction with AI-driven insights or tools.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 complex research projects, ideally from enterprise SaaS environments, demonstrating end-to-end research leadership.

• For each project, clearly articulate the business problem or user need, the research objectives, the methodologies employed (justifying their selection), the research process, key findings, and the resulting impact on product strategy or business outcomes.

• Include examples of how research findings were translated into actionable recommendations and how these recommendations influenced product decisions or design iterations.

• Demonstrate experience in operationalizing research, such as examples of participant recruitment strategies, research plan templates, or contributions to research repositories.

• Highlight instances where quantitative and qualitative data were integrated to provide a comprehensive understanding of user behavior and needs. Process Documentation:

• Examples of detailed research plans, outlining objectives, methodologies, participant criteria, timelines, and analytical approaches.

• Case studies demonstrating the synthesis of raw research data into clear, compelling narratives and actionable insights.

• Documentation of research findings and recommendations presented to cross-functional stakeholders (e.g., PMs, Engineering, Leadership), showcasing communication and influence skills.

• Evidence of contribution to research operations, such as process improvements for recruitment, template creation, or tooling implementation.

• Metrics and KPIs related to research impact, such as improvements in user satisfaction, task success rates, or feature adoption resulting from research insights.

📝 Enhancement Note: For a Staff UX Researcher, the portfolio is paramount. It needs to demonstrate not just research execution but strategic thinking, program-building capabilities, and tangible impact. The emphasis on "scaling research operations" and "establishing baseline metrics" suggests a need for portfolio pieces that showcase process improvement and the establishment of repeatable, efficient research practices.

💵 Compensation & Benefits

Salary Range: $143,690 - $229,900 USD per year.

This range is for the U.S. market and is determined by factors such as job-related skills, experience, and relevant education or training. Conga acknowledges potential flexibility in this range for candidates with significantly different experience levels.

Benefits:

• Variable Incentive Pay: A component of compensation tied to performance, potentially including individual and/or company goals.

• Medical Insurance: Comprehensive health coverage for employees.

• Dental Insurance: Dental care coverage for employees.

• Flexible Work Options: Options for flexible working arrangements, supporting work-life balance.

• Additional Perks: Conga offers a full range of benefits, implying potential for other standard benefits like vision insurance, life insurance, disability coverage, and retirement savings plans (e.g., 401k).

Working Hours: The role is listed as full-time, with an implied standard workweek of 40 hours. The hybrid nature of the role suggests a balance between in-office collaboration and remote work flexibility.

📝 Enhancement Note: The salary range provided is competitive for a Staff UX Researcher in major U.S. tech hubs like Boston and Houston, reflecting the seniority and strategic impact of the role. The inclusion of variable incentive pay, alongside standard health benefits and flexible work options, indicates a well-rounded compensation and benefits package typical of established SaaS companies. The mention of "Conganeers" suggests an internal company term for employees, fostering a sense of community.

🎯 Team & Company Context

🏢 Company Culture

Industry: Commercial Operations Software / SaaS. Conga operates in the critical B2B software sector, providing solutions for pricing, quoting, contracting, rebates, and communications. This industry demands robust, reliable, and user-friendly software for complex business workflows.

Company Size: Conga is a significant player, with over 10,000 customers worldwide, including over 50% of the Fortune 100®. While exact employee count isn't provided in the excerpt, this scale indicates a mature organization with established processes and a substantial market presence.

Founded: Conga's history is rooted in providing solutions for commercial operations. The company has grown and evolved, now unifying various aspects of the commercial lifecycle. The "Conga Way" is mentioned as a guiding principle for fairness and transparency.

Team Structure:

• The UX Researcher reports to the Manager of User Experience Design, indicating a structured design and research team.

• The role involves close collaboration with Product Designers, Product Managers (PMs), Engineering, and Customer Success teams, highlighting a cross-functional, product-centric approach.

• The Staff UX Researcher is expected to mentor designers and PMs, suggesting a leadership capacity within the research function, even as an individual contributor. Methodology:

• Data-Driven Decision Making: The company emphasizes unifying people and processes for connected, smarter businesses, implying a strong reliance on data to inform decisions.

• User-Centricity: The core mission is to ensure "consistent buyer experiences" and to build for customers, underscoring the importance of understanding user needs.

• Research Integration: The role requires embedding research into every stage of the design and development process, indicating a mature product development lifecycle that values user insights.

• Quantitative & Qualitative Integration: A key aspect is partnering with data analysts to combine behavioral analytics with qualitative findings, showcasing a commitment to comprehensive understanding.

Company Website: https://www.conga.com/

📝 Enhancement Note: Conga's focus on "commercial operations" and "revenue operations" means that the UX research conducted here has direct, high-impact implications for how businesses manage critical financial and contractual processes. The company culture appears to value transparency ("Conga Way," pay transparency) and collaboration, which are essential for a Staff UX Researcher who needs to influence across multiple departments.

📈 Career & Growth Analysis

Operations Career Level: Staff UX Researcher. This is a senior individual contributor role, indicating a high level of expertise and autonomy. It signifies a position of influence, where the researcher is expected to shape research strategy, mentor others, and drive significant product decisions, rather than just execute assigned tasks. The role is crucial for elevating the overall research maturity of the organization.

Reporting Structure: Reports to the Manager, User Experience Design. This suggests a clear line of reporting within the design and research function, allowing for mentorship and strategic alignment with broader design leadership. The individual will also work closely with Product Management and Engineering leadership.

Operations Impact: The work of the Staff UX Researcher directly impacts Conga's ability to deliver intuitive and effective solutions for critical commercial operations workflows (pricing, quoting, contracting). By ensuring a deep understanding of customer needs and pain points, the researcher's insights will lead to products that improve efficiency, reduce friction, and build trust for enterprise clients. This, in turn, drives customer satisfaction, adoption, retention, and ultimately, profitable growth for Conga. The role is instrumental in translating user needs into business value.

Growth Opportunities:

• Deepening Research Expertise: Opportunity to tackle highly complex enterprise SaaS challenges, research cutting-edge AI/agentic workflows, and refine mixed-methods approaches.

• Research Program Leadership: Play a pivotal role in building and scaling Conga's UX research program, establishing best practices, and influencing research operations at a strategic level.

• Mentorship & Influence: Develop leadership and mentoring skills by guiding designers, PMs, and other stakeholders in research methodologies, thereby increasing organizational research fluency.

• Cross-Functional Leadership: Gain experience influencing product strategy and business outcomes through strong collaboration and communication with senior stakeholders across Product, Design, Engineering, and Customer Success.

• Potential for Future Leadership: While a Staff role is typically an IC path, exceptional performance in shaping research strategy and operations could open doors to management roles or Principal/Lead Researcher positions in the future, depending on organizational growth and structure.

📝 Enhancement Note: The Staff title and the responsibility to "build-out of Conga’s UX Research Program" indicate a significant growth opportunity for someone looking to define and lead research practices. The role is positioned to have a broad impact, touching multiple product areas and influencing the company's understanding of its users at a strategic level.

🌐 Work Environment

Office Type: Hybrid. The role is based in either Boston, MA, or Houston, TX, with a hybrid work arrangement. This implies a blend of in-office collaboration and remote work, offering flexibility while maintaining opportunities for face-to-face interaction.

Office Location(s):

• Boston, MA, United States

• Houston, TX, United States

These are major metropolitan areas offering access to a vibrant tech ecosystem and diverse talent pools.

Workspace Context:

• Collaborative Environment: The hybrid model suggests a need for effective collaboration tools and practices, both in-person and remote. The emphasis on cross-functional partnerships means the researcher will interact with various teams regularly.

• Operations Tools & Technology: Access to research tools (UserZoom, UserTesting, Alchemer), data analysis tools (Tableau, PowerBI), and potentially AI tools (Claude), alongside standard productivity software (MS Office).

• Team Interaction: Opportunities for direct interaction with UX Designers, Product Managers, Engineers, and potentially Customer Success representatives, fostering a dynamic and integrated product development environment. The researcher will also mentor other team members.

Work Schedule: Full-time, with a standard 40-hour workweek expected. The hybrid arrangement likely allows for some flexibility in daily scheduling, but core hours for collaboration and meetings will be essential. Occasional travel (~10-15%) is also anticipated for research and team collaboration.

📝 Enhancement Note: The hybrid nature of the role in major tech hubs like Boston and Houston offers a balance of flexibility and in-person collaboration. The mention of occasional travel suggests that building strong relationships and conducting in-person research or team workshops are still valued components of the role.

📄 Application & Portfolio Review Process

Interview Process: While not explicitly detailed, a typical senior UX Researcher interview process at a company like Conga might include:

• Initial Screening: Recruiter call to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: Deeper dive into experience, research philosophy, and approach to research operations.

• Portfolio Presentation/Case Study: A critical stage where candidates present selected research projects, demonstrating their process, impact, and strategic thinking. This is likely to be a multi-stage process involving different interviewers.

• Cross-Functional Interviews: Meetings with Product Managers, Designers, and potentially Engineers to assess collaboration skills and ability to integrate research into product development.

• Research Operations Focus: Specific questions or exercises related to building research programs, defining metrics, and managing research tools.

• Final Interview: Potentially with a Director or VP level stakeholder, focusing on strategic impact and long-term vision for UX research.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your most impactful and relevant projects. Prioritize those that showcase enterprise SaaS experience, complex problem-solving, and measurable business impact.

• Tell a Story: For each project, structure your narrative around the problem, your approach (methodology, rationale), your process, the key insights, and most importantly, the impact and outcomes. Quantify impact wherever possible (e.g., "led to a 15% increase in feature adoption," "reduced task completion time by 20%").

• Showcase Research Operations: If possible, include examples of how you’ve contributed to research operations – templates, recruitment strategies, repositories, or process improvements. This is a key requirement for this role.

• Demonstrate Influence: Clearly articulate how your research influenced product decisions, design iterations, or strategic direction. Highlight instances of collaboration and how you communicated findings to various stakeholders.

• Prepare for Questions: Be ready to discuss your rationale for choosing specific methods, how you handle ambiguity, how you mentor others, and how you define and track research success.

Challenge Preparation:

• Research Operations Challenge: Be prepared for a hypothetical scenario where you need to build or scale a research program. This might involve outlining steps for recruitment, suggesting metrics, or recommending tools.

• Case Study Analysis: You may be presented with a product scenario or data and asked to outline a research plan or synthesize findings.

• Strategic Thinking: Anticipate questions about how you identify research gaps, prioritize initiatives, and align research with business objectives.

• Mentorship Scenarios: Be ready to discuss how you would mentor a designer or PM in research methods.

📝 Enhancement Note: Given the emphasis on "building out Conga's UX Research Program" and "operationalize research programs," candidates should be prepared to discuss their experience in establishing research infrastructure, defining metrics, and scaling research practices. The portfolio presentation will likely be a key differentiator, requiring candidates to clearly articulate not just what they did, but why they did it and what impact it had.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: UserZoom, UserTesting, Alchemer (or comparable platforms). Proficiency is required for conducting various types of user studies, from usability testing to surveys and card sorting.

• Productivity Suite: MS Office (Word, Excel, PowerPoint) or Google Workspace for documentation, analysis, and presentation.

• Data Visualization/BI Tools: Tableau, PowerBI. Essential for analyzing quantitative data, creating dashboards, and presenting research findings in a visually compelling manner.

• AI/Language Models: Claude (mentioned as a complementary tool). This suggests potential use in areas like AI-assisted synthesis, content generation for surveys, or analyzing unstructured text data.

Analytics & Reporting:

• Behavioral Analytics Tools: Implicitly required, as the role partners with a lead data analyst to understand user engagement analytics (clicks, drop-offs, feature adoption, session replays). Tools like Google Analytics, Mixpanel, Amplitude, or similar might be in use.

• Reporting Tools: Tableau and PowerBI are explicitly mentioned for reporting and visualization.

CRM & Automation:

• CRM: While not explicitly mentioned for the UX Researcher role, Conga's core business is commercial operations, which heavily involves CRM integration. Understanding how research impacts CRM adoption or user experience within CRM-adjacent workflows could be beneficial.

• Automation: Implicitly relevant for research operations (e.g., automated survey distribution, participant scheduling).

📝 Enhancement Note: The explicit mention of specific research tools (UserZoom, UserTesting, Alchemer) and data visualization tools (Tableau, PowerBI) means candidates should be prepared to discuss their proficiency and experience with these platforms. The inclusion of "Claude" is a notable detail, suggesting an emerging interest in leveraging AI for research tasks, which could be a differentiator for candidates with experience in this area.

👥 Team Culture & Values

Operations Values:

• Transparency & Fairness: Embodied in the "Conga Way" and evident in their pay transparency statement, valuing open communication and equitable practices.

• User-Centricity & Customer Focus: A core driver for Conga, aiming to ensure "consistent buyer experiences" and building products that solve critical customer needs in commercial operations.

• Data-Driven Insights: The emphasis on analyzing user engagement and integrating qualitative with quantitative data highlights a commitment to making informed, evidence-based decisions.

• Efficiency & Process Optimization: As a commercial operations software provider, Conga likely values streamlined processes and effective workflows, which the UX research function directly supports by making products easier to use.

• Collaboration & Teamwork: The need to partner closely with Product, Design, Engineering, and Customer Success indicates a culture that thrives on cross-functional teamwork.

Collaboration Style:

• Cross-Functional Integration: Research is expected to be embedded throughout the product lifecycle, requiring close, ongoing collaboration with Product Designers, Product Managers, and Engineers.

• Mentorship & Knowledge Sharing: The Staff UX Researcher is tasked with mentoring others, fostering a culture of shared learning and development within the design and product teams.

• Feedback Exchange: A collaborative environment likely encourages open feedback on research plans, findings, and product designs to ensure alignment and continuous improvement.

• Strategic Partnership: The role requires building trust and acting as a strategic partner to stakeholders, moving beyond a service provider role to one that shapes direction.

📝 Enhancement Note: The "Conga Way" suggests a company culture that prioritizes core values like fairness, transparency, and customer focus. For a Staff UX Researcher, understanding how these values translate into research practices and product development is key. The emphasis on collaboration and mentorship points to a supportive, growth-oriented team environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Research Operations: Building out and operationalizing a UX research program from a foundational stage, including establishing repeatable processes, recruitment pipelines, and shared standards, can be complex and require significant strategic planning and execution.

• Driving Organizational Change: Influencing product strategy and decision-making across multiple senior stakeholders (leadership, PM, Engineering) in a large enterprise SaaS company requires strong communication, negotiation, and relationship-building skills.

• Balancing Generative & Evaluative Research: Effectively managing a continuous flow of research needs that span both discovery (generative) and validation (evaluative) across multiple product areas.

• Integrating Qualitative & Quantitative Data: Seamlessly combining insights from user interviews and usability tests with complex behavioral analytics to provide a holistic and actionable understanding of user behavior.

• Researching Complex Enterprise Workflows: Understanding and researching intricate commercial operations processes (pricing, quoting, contracting) requires deep domain curiosity and the ability to grasp complex business logic.

Learning & Development Opportunities:

• Research Program Development: A significant opportunity to shape and mature Conga's UX research practice, establishing best practices, defining metrics, and potentially selecting and implementing new tooling.

• Advanced Research Methods: Deepen expertise in mixed-methods research, potentially exploring AI-assisted research techniques, and applying them to complex enterprise SaaS products.

• Strategic Influence & Leadership: Enhance skills in influencing product strategy, mentoring team members, and contributing to organizational decision-making at a senior level.

• Domain Expertise: Develop a strong understanding of commercial operations, revenue operations, and enterprise SaaS product development.

• Cross-Functional Collaboration: Gain extensive experience working with diverse teams (Product, Design, Engineering, Data Analytics, Customer Success) to drive user-centric outcomes.

📝 Enhancement Note: The primary challenge and growth opportunity lie in the strategic aspect of building out the research program and driving organizational change through research insights. Candidates who are proactive, strategic, and adept at influencing will find significant room for growth in this role.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to building or scaling a UX research program from the ground up. What are the key components and considerations?" (Focus on operationalizing research, defining metrics, recruitment, tooling, and establishing standards).

• "How do you ensure your research insights are effectively translated into actionable product decisions and influence strategic direction within a cross-functional team?" (Highlight communication strategies, stakeholder management, narrative building, and demonstrating impact).

• "Walk us through a complex enterprise SaaS research project you led. What was the business problem, your methodology, your process, the key findings, and the tangible impact on the product or business?" (Prepare a compelling case study showcasing end-to-end ownership and measurable outcomes).

• "How do you balance the need for generative (discovery) research with evaluative (validation) research across multiple product areas?" (Discuss prioritization frameworks, strategic planning, and proactive identification of research gaps). Company & Culture Questions:

• "What do you know about Conga and our commercial operations solutions? How does your UX research approach align with our mission to help businesses run as connected, smarter operations?" (Research Conga's products, target market, and company values).

• "Describe a time you had to build trust with stakeholders who were skeptical of UX research. How did you approach it, and what was the outcome?" (Demonstrate relationship-building and communication skills).

• "How do you define success for a UX research initiative or for the research function as a whole?" (Focus on impact, adoption, and contribution to business goals).

• "How would you mentor a Product Designer or Product Manager who has limited experience with user research?" (Showcase your ability to upskill others and foster research fluency). Portfolio Presentation Strategy:

• Focus on Impact: For each project, clearly articulate the business problem, your research contribution, the key insights, and the resulting actions/impact. Quantify impact whenever possible.

• Showcase Process & Operations: Highlight how you managed the research process, any operational elements you contributed (templates, recruitment strategies), and how you integrated qualitative and quantitative data.

• Tailor to the Role: Emphasize experience with enterprise SaaS, complex workflows, and influencing product strategy, as these are key requirements for Conga's Staff UX Researcher.

• Be Prepared for Deep Dives: Anticipate questions about your methodology choices, how you synthesized data, how you handled challenging stakeholders, and your recommendations for future research.

📝 Enhancement Note: The interview process will heavily scrutinize the candidate's ability to not only conduct research but also to build and scale research operations and strategically influence product direction. Candidates should prepare concrete examples that demonstrate leadership in these areas, particularly in a B2B/enterprise SaaS context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Conga careers portal via the provided link.

• Portfolio Customization: Curate your portfolio to prominently feature 3-5 of your most impactful enterprise SaaS research projects. Ensure each project clearly demonstrates end-to-end research ownership, the strategic rationale behind your methodology, and tangible business impact. Specifically highlight any contributions to research operations (e.g., process improvements, template creation, recruitment strategies).

• Resume Optimization: Tailor your resume to highlight keywords and experiences directly related to UX research, research operations, enterprise SaaS, mixed-methods research, stakeholder influence, and data synthesis. Quantify achievements and responsibilities where possible.

• Interview Preparation: Practice articulating your research process, insights, and impact using the STAR method. Prepare to discuss how you would build and scale a research program at Conga, and how you mentor others in research methodologies. Be ready to present your portfolio with confidence.

• Company Research: Thoroughly research Conga's products, market position, and company culture ("Conga Way"). Understand their commercial operations focus and how UX research contributes to their mission of creating connected, smarter businesses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.