Staff User Experience (UX) Researcher -Acton, MA or San Diego, CA (Hybrid)

📍 Job Overview

Job Title: Staff User Experience (UX) Researcher

Company: Insulet Corporation

Location: Acton, MA or San Diego, CA (Hybrid)

Job Type: Full time

Category: User Experience Research / Product Operations

Date Posted: October 1, 2026

Experience Level: 7+ years professional experience

Remote Status: Hybrid

🚀 Role Summary

• Lead global User Experience (UX) research initiatives to deeply understand the needs, behaviors, and experiences of People Living With Diabetes (PWDs) and Health Care Providers (HCPs) within the digital and service-based customer experiences (DSCX) domain.

• Drive the UX research roadmap for digital user flows, websites, web portals, and customer care experiences, acting as a strategic partner to UX leadership and cross-functional teams including IT, Product, and Marketing.

• Execute complex qualitative and quantitative research studies, utilizing best-practice methodologies to inform product and service strategy and elevate the quality of digital experiences.

• Serve as a thought partner and mentor to other researchers, providing strategic and executional guidance to foster team growth and research excellence.

• Translate complex user insights into meaningful business and customer outcomes, influencing design decisions and advocating for a customer-centered approach across the organization.

📝 Enhancement Note: While the primary focus is UX Research, this role has significant implications for Revenue Operations and Go-To-Market (GTM) strategy by directly influencing the user experience of digital platforms and services that interact with customers and healthcare providers. Understanding these user journeys is critical for optimizing customer acquisition, retention, and overall customer lifetime value. The emphasis on "digital user flows, websites, web portals, and customer care experiences" suggests a direct link to customer-facing operations.

📈 Primary Responsibilities

• Design, plan, and execute comprehensive qualitative and quantitative research studies, employing rigorous methodologies such as surveys, interviews, and usability testing, leveraging tools like Qualtrics.

• Own the end-to-end UX research process, from initial study planning and stakeholder alignment to execution, synthesis of findings, and clear communication of actionable insights.

• Build and maintain strong, trust-based relationships across a matrixed organization, fostering collaboration with cross-functional partners including IT, Product, Marketing, Legal, and Data Privacy teams.

• Mentor and guide partner researchers throughout the research lifecycle, providing strategic and executional support to ensure high-quality research outcomes and professional development.

• Evangelize user insights effectively through compelling storytelling and data visualization in reports and presentations, influencing product and service strategy, design decisions, and overall customer-centered outcomes.

• Proactively identify and implement opportunities to evolve and improve research practices, tools, and processes, driving continuous improvement within the UX research function.

• Ensure all research activities are compliant with regulatory and privacy standards, partnering closely with legal and data privacy teams to maintain adherence.

• Independently manage multiple concurrent research initiatives, ensuring seamless execution and alignment with broader business objectives.

📝 Enhancement Note: The responsibilities highlight a strong need for project management, strategic thinking, and cross-functional leadership, which are core competencies in operations roles. The emphasis on "end-to-end UX research process" and "driving data-informed design and business decision-making" suggests a need for operational rigor in research execution.

🎓 Skills & Qualifications

Education: Bachelor’s or Master’s degree in Psychology, Human-Computer Interaction, Human Factors, or a closely related field.

Experience: 7+ years of professional UX research experience supporting physical, digital, web, and/or service-based products, with a strong preference for experience in medical, healthcare, or diabetes-related domains.

Required Skills:

• Expertise in designing and executing complex qualitative research methodologies (e.g., in-depth interviews, ethnographic studies, focus groups).

• Proven ability to conduct rigorous quantitative research, including survey design, statistical analysis, and interpretation of results.

• Strong proficiency in conducting usability testing for digital products, websites, and applications.

• Experience with research platforms and tools such as Qualtrics for survey creation and data collection.

• Proficiency in design and collaboration tools like Figma and Miro for research planning, synthesis, and ideation.

• Demonstrated ability to translate complex user data into clear, compelling insights and actionable recommendations for product and business stakeholders.

• Excellent communication, presentation, and storytelling skills, with the ability to influence decision-making at various organizational levels.

• Experience in building and sustaining strong, trust-based relationships across cross-functional teams in a matrixed environment. Preferred Skills:

• Familiarity with IT systems, call center analytics, digital web analytics, Salesforce Lightning, and data science principles.

• Experience working within regulated medical or healthcare environments, particularly with insulin delivery systems.

• Demonstrated ability to conduct international research and support global initiatives, collaborating across time zones.

• Experience mentoring junior researchers and guiding their professional development.

• Understanding of agile development methodologies and experience integrating research into fast-paced product development cycles.

📝 Enhancement Note: The "Preferred Skills" section indicates a strong need for candidates who can bridge the gap between UX research and operational systems (Salesforce, web analytics) and understand the complexities of regulated industries, which is crucial for many GTM and RevOps functions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a diverse range of UX research projects demonstrating end-to-end ownership, from initial problem definition to the delivery of actionable insights and their impact.

• Include case studies that highlight complex qualitative and quantitative research methodologies applied to digital products, websites, or customer service platforms.

• Present examples of research that directly influenced product strategy, design decisions, or business outcomes, ideally with metrics demonstrating the impact.

• Demonstrate experience with research tools such as Qualtrics, and collaboration tools like Figma and Miro, illustrating how they were used to facilitate research planning, synthesis, and communication.

• Provide evidence of ability to navigate and adhere to regulatory and data privacy standards within research initiatives. Process Documentation:

• Detail your process for planning and executing research initiatives, including stakeholder alignment, participant recruitment, and methodological choices.

• Document how you synthesize research findings into clear, compelling narratives and actionable recommendations, including examples of data visualization techniques.

• Illustrate your approach to integrating user insights into product development workflows and collaborating with cross-functional teams (Product, Engineering, Design, Marketing).

• Showcase your methods for mentoring and guiding other researchers, demonstrating leadership in research practice.

📝 Enhancement Note: For operations roles, a portfolio demonstrating process optimization, data-driven decision-making, and measurable impact is paramount. This section emphasizes the need for candidates to showcase how their research processes lead to tangible business improvements, aligning with the core objectives of revenue and sales operations.

💵 Compensation & Benefits

Salary Range: $142,400 - $213,575 annually.

Benefits:

• Comprehensive Medical, Dental, and Vision Insurance plans.

• 401(k) retirement savings plan with a company match.

• Generous Paid Time Off (PTO) for work-life balance.

• Employee Wellness Programs designed to support overall well-being.

• Eligibility for Incentive Compensation, reflecting performance-based rewards.

Working Hours: Standard full-time hours (approximately 40 hours per week), with the expectation of hybrid work arrangements requiring on-site presence.

📝 Enhancement Note: The provided salary range is competitive for a Staff-level UX Researcher in these high-cost-of-living areas (Acton, MA and San Diego, CA). The inclusion of "Incentive Compensation" suggests a performance-driven culture, common in operations roles where individual contributions directly impact business targets.

🎯 Team & Company Context

🏢 Company Culture

Industry: Medical Device Manufacturing, focused on diabetes management solutions. Insulet is a leader in insulin delivery technology with its Omnipod platform.

Company Size: Large enterprise (over 1,000 employees, based on LinkedIn data and typical scale of such organizations), indicating established processes and significant cross-functional interactions.

Founded: 2000. Insulet has a history of innovation in the diabetes care space, developing unique solutions like the tubeless Omnipod Insulin Management System.

Team Structure:

• The UX Researcher will be part of the Innovation & Strategy organization, specifically supporting the Digital and Service-based Customer Experiences (DSCX) team.

• This role involves close collaboration with UX leadership, Product Management, IT, Marketing, and potentially Data Science and Sales Operations teams.

• As a Staff Researcher, this individual will also mentor and provide guidance to other researchers on the team, indicating a tiered structure within the UX research function. Methodology:

• A strong emphasis on data-driven decision-making, leveraging user insights to inform product and service strategy.

• Focus on rigorous research methodologies (qualitative and quantitative) to ensure robust understanding of user needs and behaviors.

• Commitment to customer-centered design and continuous improvement of digital experiences.

• Collaboration is key, with a need to work effectively across diverse functions and geographies.

Company Website: https://insulet.com/

📝 Enhancement Note: The company's mission to "simplify life for people living with diabetes" suggests a purpose-driven culture. For operations professionals, this translates to working within a highly regulated industry where precision, compliance, and customer well-being are paramount. The hybrid model points to a modern work environment balancing flexibility with in-person collaboration.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as "Staff," indicating a senior individual contributor position. It requires a high degree of autonomy, strategic thinking, and the ability to mentor others. In an operations context, this level often involves leading complex projects, defining best practices, and contributing to strategic planning.

Reporting Structure: The Staff UX Researcher reports to a Senior User Research Manager within the Innovation & Strategy organization. This manager likely oversees the overall UX research function and its alignment with business goals.

Operations Impact: This role has a significant indirect impact on revenue operations by improving the user experience of digital platforms and services that directly interact with customers and healthcare providers. Enhanced user journeys can lead to better customer acquisition, higher retention rates, improved adoption of digital tools, and more efficient customer support, all of which contribute to revenue growth and operational efficiency.

Growth Opportunities:

• Skill Development: Opportunities to deepen expertise in specialized research methodologies, particularly within the healthcare and medical device sectors. Potential to expand into quantitative analysis and data science collaboration.

• Leadership: Develop leadership and mentorship skills by guiding junior researchers and influencing cross-functional teams. Potential to lead larger, more strategic research programs or initiatives.

• Specialization: Opportunity to become a subject matter expert in diabetes care technology, digital health, and patient/provider experiences, a highly valued niche.

• Strategic Influence: Grow influence by consistently delivering high-impact insights that shape product strategy and drive business outcomes for Insulet.

📝 Enhancement Note: For operations professionals, the "Staff" level signifies a transition from execution to strategic contribution. The growth opportunities align with advancing into senior operations leadership roles, program management, or specialized analytics functions within a GTM or RevOps framework.

🌐 Work Environment

Office Type: Hybrid work arrangement, requiring on-site presence at Insulet offices in Acton, MA or San Diego, CA. This model balances the flexibility of remote work with the benefits of in-person collaboration.

Office Location(s): Acton, Massachusetts and San Diego, California. These locations offer access to a vibrant tech and biotech ecosystem.

Workspace Context:

• A collaborative environment where UX researchers work closely with UX designers, product managers, engineers, and other stakeholders.

• Access to modern tools and technologies necessary for UX research, design, and collaboration (e.g., Figma, Miro, Qualtrics).

• Opportunities for team interaction and knowledge sharing within the Innovation & Strategy organization and broader DSCX teams.

Work Schedule: Full-time, approximately 40 hours per week. The hybrid nature allows for flexibility in structuring the work week, with specific days in the office determined by team needs and collaboration requirements.

📝 Enhancement Note: The hybrid model is increasingly common and requires strong self-management and communication skills, akin to managing distributed operations teams. The emphasis on collaboration in the workspace is crucial for operations roles that rely on seamless communication across departments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, focusing on alignment with basic qualifications and experience.

• Hiring Manager Interview: A deep dive into your UX research experience, methodologies, strategic thinking, and mentorship capabilities. Expect questions about your approach to complex research challenges and stakeholder management.

• Team/Peer Interviews: Interviews with other UX researchers and cross-functional partners (e.g., Product Managers, UX Designers). These will assess your collaboration style, technical skills, and cultural fit. You may be asked to present a case study from your portfolio.

• Executive/Senior Leader Interview: A final discussion, potentially with senior leadership, to assess strategic alignment, leadership potential, and overall impact on the business.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your most impactful projects that best showcase your ability to conduct end-to-end research, mentor others, and influence strategy. Prioritize projects relevant to digital products, healthcare, or complex service design.

• Structure for Impact: For each project, clearly articulate the business problem, your research objectives, the methodologies employed, your specific role and contributions, key findings, and most importantly, the resulting impact (e.g., design changes, strategic shifts, business metrics improved).

• Highlight Operations Relevance: Emphasize how your research insights informed operational efficiency, customer satisfaction, or contributed to business growth. Use data and metrics to quantify impact wherever possible.

• Showcase Collaboration & Mentorship: Include examples of how you partnered effectively with cross-functional teams and how you mentored or guided other researchers.

• Prepare for Presentation: Be ready to walk through your portfolio in detail, presenting key case studies clearly and concisely, and answering in-depth questions about your process and decision-making.

Challenge Preparation:

• Be prepared for a potential take-home assignment or a live case study presentation focusing on a realistic UX research problem relevant to Insulet's products or services.

• Practice articulating your research process, synthesizing findings under pressure, and presenting actionable recommendations.

• Thoroughly research Insulet's Omnipod platform, target users (PWDs and HCPs), and the competitive landscape in diabetes management technology. Understand their mission and values.

📝 Enhancement Note: The emphasis on portfolio presentation and potential case studies is critical for operations roles, as it demonstrates a candidate's ability to articulate complex processes and demonstrate tangible results. Preparing to showcase impact on "business metrics" and "operational efficiency" will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Qualtrics: Essential for designing and deploying surveys, conducting quantitative analysis, and managing research data. Proficiency is a core requirement.

• Figma: Utilized for collaborative design, prototyping, and potentially for research synthesis and ideation, especially when working closely with UX designers.

• Miro: A virtual whiteboard platform for collaborative brainstorming, affinity mapping, journey mapping, and other synthesis activities during research.

Analytics & Reporting:

• Familiarity with digital web analytics tools (e.g., Google Analytics, Adobe Analytics) to understand user behavior on websites and portals.

• Experience with call center analytics data to understand customer support interactions and pain points.

• Ability to synthesize and present findings using data visualization tools (e.g., Tableau, Power BI, or built-in features of Qualtrics/Figma) for clear communication. CRM & Automation:

• Familiarity with Salesforce Lightning is preferred, suggesting an understanding of how user data is managed and how customer interactions are tracked within a CRM, which is vital for understanding the customer journey from an operational perspective.

• Understanding of data privacy and regulatory compliance tools and processes is crucial given the healthcare industry context.

📝 Enhancement Note: For operations roles, understanding how research insights integrate with CRM data, marketing automation platforms, and analytics dashboards is key. Proficiency in these tools directly impacts the ability to measure the success of GTM strategies and operational improvements.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of People Living With Diabetes (PWDs) and Healthcare Providers (HCPs), ensuring all digital and service experiences are designed with the user at the forefront.

• Data-Driven Decision Making: Valuing rigorous research and data analysis to inform strategic choices, product development, and process improvements.

• Collaboration & Partnership: Fostering strong working relationships across diverse teams (Product, IT, Marketing, Legal, etc.) to achieve shared goals and drive holistic solutions.

• Innovation & Continuous Improvement: Actively seeking opportunities to enhance research practices, tools, and processes, and to develop innovative solutions that simplify lives.

• Integrity & Compliance: Upholding the highest standards of ethical conduct, regulatory compliance, and data privacy in all research activities, especially critical in the healthcare sector.

Collaboration Style:

• Highly collaborative, working closely with UX designers, product managers, and engineers to integrate research findings into the product development lifecycle.

• Proactive communication with stakeholders to ensure alignment on research plans, findings, and recommendations.

• Mentorship and knowledge sharing are encouraged, with a focus on elevating the collective expertise of the UX research team.

• Cross-functional engagement extends to IT, Marketing, Legal, and Data Privacy, requiring strong interpersonal and communication skills to navigate diverse perspectives and priorities.

📝 Enhancement Note: The values emphasize precision, user focus, and cross-functional alignment, which are critical in operations. A collaborative style is essential for operations professionals who act as lynchpins between different departments, ensuring smooth GTM execution and revenue optimization.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Regulated Industry: Conducting research while adhering to strict medical device regulations and data privacy laws requires meticulous planning and execution.

• Global Research Complexity: Managing research initiatives across different geographies, cultures, and time zones presents logistical and methodological challenges.

• Translating Insights into Action: Effectively influencing strategy and design decisions within a large, complex organization, ensuring research findings lead to tangible product improvements and business outcomes.

• Balancing Strategic and Tactical: Operating at both a high strategic level (research roadmap, influencing strategy) and a detailed execution level (designing and conducting studies).

Learning & Development Opportunities:

• Advanced Methodologies: Opportunities to deepen expertise in mixed-methods research, advanced analytics, and emerging research techniques.

• Industry Specialization: Becoming a recognized expert in UX research for diabetes management and digital health technologies.

• Leadership & Mentorship: Developing strong leadership skills through mentoring junior researchers and leading complex, cross-functional projects.

• Cross-Functional Exposure: Gaining deeper understanding of product management, IT systems, marketing strategies, and potentially sales operations processes within a medical device company.

📝 Enhancement Note: For operations professionals, these challenges highlight the need for adaptability, strong problem-solving skills, and the ability to manage complexity. The growth opportunities align with advancing into senior operations leadership, program management, or strategic analytics roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a complex, global UX research initiative. What were the biggest challenges, and how did you overcome them?" (Focus on process, stakeholder management, and problem-solving).

• "How do you balance the need for rigorous research with fast-paced product development cycles? Provide an example of how you adapted your approach." (Highlight efficiency, pragmatism, and collaboration).

• "Walk me through a research project where your insights directly influenced product strategy or business decisions. What was the outcome, and how did you measure its impact?" (Showcase impact, data-driven approach, and storytelling). Company & Culture Questions:

• "What interests you about Insulet's mission and the Omnipod platform, particularly in the context of diabetes management?" (Demonstrate genuine interest and understanding of the user base).

• "How do you approach building trust and strong relationships with cross-functional partners, especially in a hybrid work environment?" (Highlight communication, empathy, and collaborative skills).

• "How would you mentor a junior researcher on your team? Describe your approach to guiding their work and professional development." (Showcase leadership and team-building capabilities). Portfolio Presentation Strategy:

• Focus on Impact: For each case study, clearly articulate the business problem, your research objectives, your methodology, your specific contributions, key findings, and the quantifiable impact on the product or business.

• Tell a Story: Structure your presentation like a narrative – problem, approach, solution, result. Use visuals effectively to illustrate your points and findings.

• Highlight Collaboration: Show how you worked with designers, product managers, and other stakeholders. Explain how you translated insights into actionable recommendations.

• Demonstrate Process: Be ready to deep-dive into your research process, justifying your methodological choices and explaining how you synthesized data to arrive at your conclusions.

📝 Enhancement Note: Preparing specific examples that highlight process optimization, data-driven decision-making, and measurable business impact will be crucial for this role, aligning with the expectations for operations professionals.

📌 Application Steps

To apply for this Staff User Experience (UX) Researcher position:

• Submit your application through the Insulet Careers site via the provided URL.

• Portfolio Customization: Tailor your resume and portfolio to highlight your 7+ years of UX research experience, specifically emphasizing projects involving digital products, service design, and any experience in healthcare, medical devices, or diabetes management.

• Resume Optimization: Ensure your resume clearly articulates your proficiency in both qualitative and quantitative research methodologies, key tools (Qualtrics, Figma, Miro), and your ability to mentor and influence. Use keywords from the job description.

• Interview Preparation: Practice articulating your research process, showcasing impactful case studies from your portfolio, and preparing to discuss how your insights drive business outcomes and operational efficiencies. Research Insulet's mission and products thoroughly.

• Company Research: Understand Insulet's market position, their Omnipod platform, and their commitment to simplifying life for people with diabetes. Be ready to discuss how your UX research skills can contribute to their strategic goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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