Staff Product Designer, Supply (Remote)

📍 Job Overview

Job Title: Staff Product Designer, Supply (Remote)

Company: ezCater, Inc

Location: Boston, MA (Remote)

Job Type: Full-Time

Category: Product Design / UX Design

Date Posted: 2026-06-12

Experience Level: 6+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead end-to-end product design for complex, high-impact product areas within the Restaurant Partner Experience organization, focusing on operational efficiency and success for catering partners.

• Drive design strategy and execution by partnering closely with dedicated Product and Engineering teams to translate user needs and business objectives into validated, shipped solutions.

• Champion a user-centric approach by leveraging data and user research to inform design decisions, define success metrics, and validate product outcomes.

• Contribute to and elevate the design system and craft standards by documenting new patterns, ensuring coherence across user experiences, and mentoring fellow designers.

• Integrate AI thoughtfully into the design workflow to enhance quality and efficiency, sharing best practices with the broader team.

📝 Enhancement Note: This role is positioned as a Senior/Staff level designer, indicating a need for strong autonomy, strategic thinking, and the ability to lead complex projects independently. The focus on "Supply" within the "Restaurant Partner Experience" suggests a deep dive into the operational backend that enables ezCater's services, requiring an understanding of B2B SaaS platforms and operational workflows. The emphasis on AI integration points towards a forward-thinking design team.

📈 Primary Responsibilities

• Independently lead the entire design lifecycle for significant product initiatives, from initial problem definition and user research through to final execution, iteration, and post-launch analysis.

• Collaborate intensely with Product Management and Engineering partners to co-create product roadmaps, define strategic objectives, and ensure user needs are central to development priorities.

• Establish and maintain design coherence across the Restaurant Partner Experience by defining how products and features connect, ensuring a unified and intuitive user journey across various surfaces and use cases.

• Utilize quantitative data and qualitative research insights to drive informed design decisions, establish key performance indicators (KPIs), and partner with Research and Analytics teams to validate design solutions and communicate learnings.

• Set and maintain high standards for design craft and quality within the assigned product area, actively contributing to and leveraging the company's design system to ensure consistency and efficiency.

• Provide mentorship and constructive, actionable feedback to other designers on the team, fostering a collaborative environment that elevates design quality and skill development across the organization.

• Cultivate and nurture strong, productive relationships with all cross-functional stakeholders through clear communication, compelling storytelling, and the delivery of well-articulated design artifacts.

• Proactively explore and integrate emerging AI technologies into design workflows, identifying opportunities to enhance the quality, speed, and effectiveness of design outputs and sharing these advancements with the team.

📝 Enhancement Note: The responsibilities emphasize ownership, strategic partnership, and a commitment to elevating design quality and team capabilities. The focus on "shaping roadmaps and goals from the user's perspective" and "defining what teams work on, not just how it looks" strongly indicates a strategic design role that goes beyond pure execution to influence product direction.

🎓 Skills & Qualifications

Education: While a formal degree in Design, HCI, or a related field is often beneficial, ezCater emphasizes practical experience and a strong portfolio over specific educational credentials. Candidates with a Bachelor's degree in a relevant field will be considered, but demonstrated skill and impact are paramount.

Experience: A minimum of 6 years of professional experience in product design, UX design, or a similar role, with a demonstrated history of successfully leading and delivering complex, multi-faceted design projects from inception to completion.

Required Skills:

• Proven ability to lead design independently across large, complex projects, demonstrating accountability for design quality and business outcomes.

• Expertise in shaping team priorities and problem framing, moving beyond task execution to address clearly defined user problems with measurable results.

• Deep and flexible command of the end-to-end design process, with the capacity to adapt methodologies based on project scope, impact, and required speed.

• Exceptional storytelling and communication skills, with the ability to tailor messages to diverse audiences and present work with a compelling, clear narrative.

• Experience designing for complex, multi-user B2B SaaS platforms and multi-surface experiences.

• Proficiency in industry-standard design tools, particularly Figma, and a strong understanding of various prototyping techniques.

• Experience in designing with and contributing to a comprehensive design system.

• A robust portfolio showcasing the ability to tackle complicated, multi-stakeholder problems and demonstrating clear business and customer impact.

• Strong soft skills, including thoughtful collaboration, empathy, and the ability to foster positive team dynamics. Preferred Skills:

• Experience with AI-first design and prototyping tools and a proactive approach to integrating AI into design workflows.

• Experience working within the food tech or B2B marketplace industries.

• Familiarity with user research methodologies and a data-driven approach to design validation.

• Experience mentoring junior designers and contributing to team skill development.

• Ability to travel periodically (up to 5 days per quarter) for team events and gatherings.

📝 Enhancement Note: The experience requirement of "6+ years" and the emphasis on "shaping what teams work on, not just how it looks" clearly positions this as a senior or staff-level individual contributor role, requiring strategic influence and leadership within the design function. The explicit mention of AI tools and integration signifies a need for designers who are forward-thinking and adaptable to new technologies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least two significant, end-to-end design projects that demonstrate your ability to lead complex, multi-stakeholder problems independently.

• Clearly articulate the problem framing process, user research conducted, design decisions made, and the iterative process employed.

• Quantify the business and customer impact of your design solutions, using metrics and KPIs to demonstrate success (e.g., increased order fulfillment rates, improved partner satisfaction, reduced operational friction).

• Illustrate your command of the design process, highlighting how you balanced speed and quality, and how you contributed to or leveraged a design system and relevant collaboration tools.

• Include examples of how you've integrated AI into your design workflow or considered its impact on user experience. Process Documentation:

• Detail your approach to discovery and problem definition, including methods for identifying user pain points and framing opportunities within complex operational workflows.

• Explain your process for user research and validation, including how you partner with Research and Analytics teams to gather insights and test hypotheses.

• Demonstrate your proficiency in creating coherent user experiences across multiple surfaces and touchpoints, emphasizing system thinking and design consistency.

• Provide examples of how you have contributed to or utilized a design system to ensure scalability, efficiency, and a high standard of craft.

📝 Enhancement Note: The portfolio requirements are highly specific for a senior role, demanding evidence of strategic impact, project ownership, and a data-driven approach. The emphasis on "multi-stakeholder problems" and "business and customer impact" is critical. The inclusion of AI integration in the portfolio is a unique and important differentiator.

💵 Compensation & Benefits

Salary Range: The national total target cash compensation range for this position, including base salary and bonus target, is $167,000 – $220,000 annually. This range is an estimate based on industry benchmarks for Staff Product Designer roles in the US, considering the specified experience level and the company's stated compensation philosophy.

Benefits:

• Stock Options: Equity participation designed to reward contributions to company growth.

• 12 Paid Holidays: Standard national holidays observed.

• Flexible PTO: Encourages work-life balance and personal time off as needed.

• 401K With Match: Retirement savings plan with company matching contributions.

• Health Insurance: Comprehensive medical coverage.

• Dental Insurance: Dental care benefits.

• FSA (Flexible Spending Account): Pre-tax savings for healthcare or dependent care expenses.

• Long-term Disability Insurance: Financial protection in case of extended inability to work.

• Mental Health Resources: Support services for employee well-being.

• Family Planning Resources: Benefits supporting family growth and planning.

• Employee Meal Program: Perks related to ezCater's core business when in the office.

• Remote-Hybrid Work Options: Flexibility to work from home, the Boston office, or a combination.

Working Hours: While not explicitly stated as a fixed number of hours, a full-time role typically implies around 40 hours per week. The company culture emphasizes "work/life harmony" and "autonomy," suggesting flexibility within standard business operations, particularly given the remote nature.

📝 Enhancement Note: The salary range provided ($167,000 – $220,000) is explicitly stated in the job description. The benefits listed are comprehensive and typical for a mid-to-large-sized tech company, with specific mentions of stock options and flexible work arrangements enhancing their appeal. The "40 hours" assumption for working hours is standard for full-time roles, but the emphasis on flexibility is key.

🎯 Team & Company Context

🏢 Company Culture

Industry: ezCater operates in the Food Tech and B2B SaaS sector, specifically focusing on workplace catering and food ordering solutions. This market is characterized by logistics, reliability, and a strong emphasis on customer service and partner success.

Company Size: ezCater is a mid-to-large-sized company, which typically means established processes and a dedicated team structure, but still agile enough to foster innovation and individual impact. This size allows for specialized roles like Staff Product Designer while maintaining a collaborative environment.

Founded: Founded in 2007, ezCater has a significant history in the market, indicating a stable and experienced organization with a proven business model and established operational capabilities. This longevity suggests a mature understanding of their industry challenges and customer needs.

Team Structure:

• The Restaurant Partner Experience organization likely comprises dedicated Product Managers, Engineers, Designers, and potentially Operations specialists focused on supporting and growing the catering partner side of the business.

• The Staff Product Designer will report into a Design Lead or Head of Design, working within a pod structure alongside Product and Engineering counterparts.

• Cross-functional collaboration is a cornerstone, with designers expected to work closely with Product, Engineering, Research, Analytics, Marketing, and potentially Operations teams to ensure cohesive product development and successful outcomes. Methodology:

• Data analysis is integral, with designers expected to use metrics and research to drive decisions and validate work.

• Workflow planning and optimization are key, especially for the "Supply" side, which deals with the operational backend of catering partners.

• Automation and efficiency practices are likely valued, particularly in improving partner experience and operational scalability.

Company Website: https://www.ezcater.com/

📝 Enhancement Note: The company context highlights ezCater's position as a leader in its niche. For a designer, this means understanding the complexities of a two-sided marketplace (customers and caterers) and the operational challenges involved in fulfilling food orders at scale. The emphasis on "Restaurant Partner Experience" and "Supply" points to a focus on the B2B operational aspects of the platform.

📈 Career & Growth Analysis

Operations Career Level: This role is at the "Staff" level, signifying a senior individual contributor position. It requires not only deep design expertise but also the ability to influence product strategy, mentor peers, and lead complex initiatives with minimal supervision. Staff designers are expected to be thought leaders within their domain and contribute to the overall growth and maturity of the design function.

Reporting Structure: The Staff Product Designer will likely report to a Design Manager or Director of Design. They will operate within cross-functional product teams (pods) alongside Product Managers and Engineers, collaborating closely on roadmap development and execution.

Operations Impact: The designer's work will directly impact the efficiency, profitability, and success of ezCater's restaurant partners. By improving their experience on the platform, the designer will contribute to increased order volume, better fulfillment rates, higher partner retention, and ultimately, the company's revenue growth. This role has a direct line of sight to business outcomes.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in B2B SaaS design, complex operational systems, and potentially AI integration within design.

• Leadership Development: Mentoring junior designers, leading design initiatives, and influencing product strategy provide pathways to design leadership roles (e.g., Principal Designer, Design Lead).

• Cross-Functional Exposure: Working closely with Product and Engineering leaders offers exposure to broader business strategy and decision-making processes.

• Impactful Projects: Leading design for critical areas like the "Supply" side offers significant opportunities to drive measurable change and build a strong track record.

📝 Enhancement Note: The "Staff" level designation is crucial. It implies a need for strategic thinking, mentorship capabilities, and the ability to drive significant impact independently, not just execute tasks. The growth opportunities focus on both deepening technical/design expertise and developing leadership qualities.

🌐 Work Environment

Office Type: ezCater offers a flexible work environment, supporting remote work from home, working from their "awesome Boston office," or a hybrid combination of both. This indicates a modern approach to workplace culture, prioritizing flexibility and employee choice.

Office Location(s): While the role is remote-first, the mention of a physical "awesome Boston office" suggests a central hub for team gatherings, "Together Weeks," and potentially in-person collaboration for those who choose to utilize it. Specific details about the office amenities would be available upon inquiry.

Workspace Context:

• Collaborative Environment: The company emphasizes "working with engaged and passionate colleagues" and "wicked awesome co-workers," implying a dynamic and supportive team atmosphere.

• Operations Tools & Technology: Designers will have access to Figma and other prototyping tools, with an expectation to leverage and integrate AI-first tools. The company likely provides robust technology infrastructure to support remote and hybrid work.

• Team Interaction: Regular "Together Weeks" and team gatherings are planned to foster connection and collaboration, bridging the gap often present in remote settings.

Work Schedule: The company promotes "work/life harmony" and offers "flexible PTO," suggesting a flexible approach to working hours. While a standard full-time commitment is expected, the focus is on delivering results rather than strict adherence to an hourly schedule, which is often beneficial for designers managing complex workflows and creative processes.

📝 Enhancement Note: The emphasis on remote-first with optional office presence and "Together Weeks" points to a company that values both flexibility and intentional in-person collaboration. This hybrid model is increasingly common and successful for tech companies.

📄 Application & Portfolio Review Process

Interview Process: Expect a multi-stage process designed to assess design craft, strategic thinking, collaboration skills, and cultural fit.

• Initial Screening: A brief call with a recruiter to assess basic qualifications and interest.

• Design Challenge/Portfolio Review: A deep dive into your portfolio, focusing on past projects, your process, and the impact of your work. This may involve a presentation and Q&A with design leadership and/or peers.

• Cross-Functional Interviews: Meetings with Product Managers and Engineering Leads to evaluate collaboration style, problem-solving approach, and ability to integrate with their teams.

• Hiring Manager/Team Lead Interview: A final conversation to discuss role fit, career aspirations, and overall team dynamics.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 complex projects that best showcase your end-to-end ownership, problem-solving skills, and impact on the "Supply" side or similar operational B2B contexts.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (discovery, research, ideation, iteration, validation), the design decisions you made and why, and the measurable outcomes achieved.

• Quantify Impact: Use data, metrics, and KPIs to demonstrate the business and customer value of your designs. Highlight how your work contributed to ezCater's goals.

• Showcase AI Integration: If applicable, include examples of how you've leveraged AI tools in your workflow or considered AI's impact on user experience.

• Design System Contribution: If you've contributed to or heavily utilized design systems, showcase this expertise.

• Be Prepared for Questions: Anticipate questions about your decision-making process, how you handle ambiguity, how you collaborate with cross-functional partners, and how you mentor others.

Challenge Preparation:

• Understand the Domain: Research ezCater's business model, their Restaurant Partner Experience, and the challenges within the food tech/delivery logistics space.

• Practice Articulation: Rehearse explaining your portfolio projects concisely and compellingly, focusing on the "why" behind your design choices and the resulting impact.

• Prepare for Ambiguity: Be ready to discuss how you approach ill-defined problems and how you would define success metrics for new initiatives.

• Demonstrate Collaboration: Think about examples of successful cross-functional partnerships and how you navigate differing opinions.

📝 Enhancement Note: The interview process is likely rigorous, given the Staff level. The portfolio review is paramount, and candidates must be prepared to demonstrate strategic thinking and measurable impact, not just visual design skills. Specific preparation for B2B SaaS, operational challenges, and AI integration will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design and prototyping tool, expected to be used extensively for UI design, wireframing, and interactive prototyping.

• Prototyping Tools: While Figma is primary, proficiency with other advanced prototyping tools may be beneficial. The job explicitly mentions "AI-first tools" for prototyping, indicating a need to be current with emerging technologies.

• Design System Tools: Familiarity with tools used for managing and contributing to design systems (e.g., Storybook, Zeroheight, or Figma's own features) is expected.

Analytics & Reporting:

• Analytics Platforms: Experience with tools like Google Analytics, Amplitude, Mixpanel, or similar for understanding user behavior and measuring product performance.

• Data Visualization Tools: Familiarity with tools or methods for presenting data insights clearly (e.g., Tableau, Looker, or advanced Excel/Google Sheets functions).

CRM & Automation:

• CRM Systems: While not a direct CRM role, understanding how design impacts user journeys within platforms like Salesforce or similar B2B CRMs can be advantageous for context.

• Project Management Tools: Proficiency with tools like Jira, Asana, or Trello for managing design tasks and collaborating with engineering on development sprints.

• AI Integration Tools: Familiarity with platforms or APIs that facilitate AI integration into workflows.

📝 Enhancement Note: The core tools are Figma and an understanding of AI-first design tools. The emphasis on analytics and project management tools indicates the need for designers who are data-informed and work seamlessly within agile development environments.

👥 Team Culture & Values

Operations Values:

• Customer & Partner Centricity: A deep focus on understanding and serving the needs of both ezCater's customers and its restaurant partners.

• Data-Driven Decision Making: Using insights from data and research to inform strategy and design choices.

• Bias for Action & Iteration: A culture that encourages shipping quickly, learning from results, and iterating to improve.

• Collaboration & Transparency: Open communication and strong partnerships across product, engineering, and other departments.

• Excellence in Craft: A commitment to high-quality design standards and continuous improvement.

• Humor and Empathy: The job description explicitly mentions a "sharp mind, a soft heart, and a large funny bone," suggesting a culture that values personality, empathy, and a positive attitude alongside professional rigor.

Collaboration Style:

• Cross-functional Pods: Designers work closely in integrated teams with Product Managers and Engineers, fostering a shared sense of ownership and rapid feedback loops.

• Open Feedback Culture: Expect regular feedback sessions, design critiques, and open discussions to elevate the quality of work and foster learning.

• Knowledge Sharing: Encouragement to share best practices, new tools (especially AI), and learnings across the design team and broader organization.

📝 Enhancement Note: The culture values both high performance and a positive, human-centric approach. The explicit mention of humor and a "soft heart" alongside professional skills is a strong indicator of the desired team dynamic.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Navigating the intricate operational workflows of restaurant partners and ensuring a seamless experience across multiple touchpoints and user types.

• Balancing Speed & Quality: Effectively managing the demands of a fast-paced tech environment while maintaining high design standards and thorough validation.

• AI Integration Strategy: Thoughtfully integrating AI into design workflows and product experiences without compromising user trust or experience.

• Cross-Functional Alignment: Ensuring buy-in and alignment from diverse stakeholders with potentially competing priorities.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a distributed work environment.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to hone skills in complex B2B SaaS design, system thinking, and user research through challenging projects.

• AI in Design: Becoming a go-to expert for integrating AI tools and methodologies within the design process at ezCater.

• Mentorship & Leadership: Developing leadership capabilities by mentoring junior designers and influencing product strategy.

• Industry Exposure: Gaining deep knowledge of the food tech and B2B marketplace industries.

• Professional Development: Potential for attending conferences, workshops, or pursuing certifications relevant to product design and emerging technologies.

📝 Enhancement Note: The challenges are inherent to a senior role in a growing tech company. The growth opportunities are clearly linked to developing both technical design expertise and leadership potential, with a specific nod to AI.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you led a complex, multi-stakeholder design project from start to finish. What was the problem, your approach, and the outcome?" (Focus on end-to-end ownership, problem framing, and measurable impact.)

• "How do you approach defining product strategy and roadmaps from a user's perspective, especially when working with dedicated Product and Engineering partners?" (Highlight collaboration, influence, and user-advocacy.)

• "Describe a situation where you had to balance speed and quality in your design process. How did you make that decision, and what was the result?" (Demonstrate your understanding of trade-offs and adaptability.)

• "How do you use data and research to inform your design decisions, and how do you partner with analytics and research teams?" (Showcase your data-driven approach and collaboration with specialized functions.)

• "How have you integrated AI into your design workflow, or how would you approach it for a product like ours? What are the potential benefits and pitfalls?" (Prepare to discuss practical AI application and critical thinking.) Company & Culture Questions:

• "What interests you about ezCater and our mission, specifically within the Restaurant Partner Experience?" (Research the company, its market position, and its values.)

• "How do you contribute to fostering a positive and collaborative team environment, especially in a remote setting?" (Refer to the "soft skills," "funny bone," and mentorship aspects.)

• "How do you give and receive feedback to improve your own work and elevate the team's quality?" (Emphasize openness and constructive critique.) Portfolio Presentation Strategy:

• Structure is Key: For each project, follow a clear narrative: Problem -> Your Role -> Process (Discovery, Research, Ideation, Design, Validation) -> Solution -> Impact (Metrics!).

• Quantify Everything Possible: Use numbers and data to prove the value of your work. If exact numbers aren't available, use estimations with clear assumptions.

• Highlight Strategic Thinking: Explain why you made certain design decisions, connect them to business goals, and show how you influenced the direction.

• Showcase Collaboration: Include how you worked with Product Managers, Engineers, and other stakeholders.

• Be Prepared for Deep Dives: Anticipate detailed questions about your process, constraints, and decision-making at every stage.

• Enthusiasm for AI: Be ready to discuss how AI can enhance the design process and user experience, aligning with the company's stated interest.

📝 Enhancement Note: The interview preparation focuses on demonstrating senior-level strategic thinking, ownership, collaboration, and impact, with a specific emphasis on AI and the B2B operational context of ezCater.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided greenhouse.io link.

• Curate Your Portfolio: Select 2-3 of your most impactful projects that demonstrate end-to-end ownership, complex problem-solving, and quantifiable business/customer outcomes, ideally within B2B SaaS or operational platforms.

• Optimize Your Resume: Highlight keywords relevant to Staff Product Design, UX Design, B2B SaaS, AI integration, and cross-functional leadership. Quantify achievements wherever possible.

• Prepare Your Presentation: Practice walking through your portfolio projects, clearly articulating your process, rationale, and impact. Be ready to discuss how you'd approach challenges at ezCater and integrate AI.

• Research ezCater: Understand their business model, target audience (restaurant partners), market position, and company culture (especially their values around collaboration, humor, and work-life harmony).

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.