Staff Product Designer

📍 Job Overview

Job Title: Staff Product Designer

Company: Chartis

Location: United States

Job Type: FULL_TIME

Category: Product Design / UX/UI

Date Posted: 2026-08-31

Experience Level: 7+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Design end-to-end user experiences for internal tools and client-facing platforms that support sophisticated consulting workflows within the healthcare industry.

• Develop intuitive and trustworthy interfaces for AI-assisted workflows, enabling users to effectively interpret model outputs, review recommendations, and collaborate with both AI and human teammates.

• Contribute to the development and maintenance of a scalable design system, ensuring consistency and efficiency across multiple products and evolving needs.

• Act as a design expert, driving product strategy, advocating for design excellence, and collaborating closely with product management, engineering, and subject matter experts to deliver impactful solutions.

📝 Enhancement Note: This role is positioned within a newly formed product team at Chartis, offering a significant opportunity for a Staff Product Designer to shape foundational processes, standards, and the overall product vision. The emphasis on AI-assisted workflows and complex domain design, particularly within healthcare consulting, indicates a need for a designer who can navigate ambiguity and translate intricate requirements into user-friendly experiences. The role reports to a Design Manager, suggesting a collaborative environment where senior designers are expected to mentor and elevate the team's design maturity.

📈 Primary Responsibilities

• Lead the end-to-end design process for products and features, from initial concept and user research through to launch and iterative improvements, focusing on tools that directly support Chartis' consulting teams and their clients.

• Transform complex, real-world workflows and data-intensive processes into clear, efficient, and trustworthy user interfaces, ensuring usability even for highly analytical and time-pressured users.

• Design innovative interfaces for AI-assisted workflows, focusing on user comprehension of model outputs, decision support, and seamless human-AI collaboration.

• Conduct user research with internal stakeholders and subject matter experts to deeply understand user needs, pain points, and the nuances of consulting work, grounding design decisions in practical context.

• Collaborate closely with product managers and engineers to understand the behavior and limitations of AI models, designing interfaces that foster trust and manage user expectations effectively.

• Partner with engineering teams to ensure design intent is accurately translated during implementation, advocating for user experience quality and addressing proposed tradeoffs with reasoned arguments.

• Contribute to, maintain, and evolve a comprehensive design system, creating documentation for scalable components, patterns, and interaction models that serve multiple products.

• Serve as the design authority on building and utilizing design systems for both human and machine interactions, improving documentation and leading cross-functional alignment.

• Drive clarity on design objectives and user needs by partnering with product managers, ensuring the team has a solid understanding of problems before solutioning.

• Influence product strategy and roadmap decisions by providing a clear, evidence-based user perspective and advocating for strategic priorities.

• Develop compelling narratives and visuals from research, prototypes, and design rationale to communicate the impact of design work to non-designers, securing buy-in for forward momentum.

• Lead design reviews, document critical decisions, and actively work to elevate the overall standard of product and user experience across the team.

📝 Enhancement Note: The responsibilities highlight a senior-level individual contributor role with significant strategic input. The emphasis on "messy, real-world workflows" and "designing for AI-assisted workflows" points to a need for a designer skilled in complex enterprise environments. The expectation to "drive clarity," "help drive product strategy," and "turn research... into narratives" indicates a strong requirement for strategic thinking and communication beyond traditional UX/UI tasks.

🎓 Skills & Qualifications

Education: Not explicitly stated, but advanced degrees in Design, HCI, or related fields are often beneficial for Staff-level roles.

Experience: 7+ years of dedicated product design experience across web and/or mobile products, with a strong preference for experience in complex domains such as enterprise software, B2B platforms, professional services, or healthcare.

Required Skills:

• Product Design Expertise: Proven ability to design end-to-end experiences for complex products, from concept to delivery.

• Portfolio: A strong portfolio showcasing high visual and interaction craft, with the ability to make complex information environments navigable and trustworthy, demonstrating measurable outcomes and business impact.

• AI-Powered Feature Design: Recent, hands-on experience designing and shipping at least one AI-powered feature, with the capacity to articulate key design decisions and tradeoffs.

• AI Tool Proficiency: Active use of AI tools in personal design workflows and demonstrated comfort with building interactive prototypes.

• Ambiguity Ownership: Demonstrated ability to navigate and create clarity in complex, shifting problem spaces without explicit direction, taking ownership from problem framing through iteration.

• Design Systems Experience: Proficiency in building and contributing to design systems, including creating documentation for scalable components, patterns, and interaction models.

• Technical Fluency (AI): Sufficient understanding of AI systems, their behavior, limitations, and evaluation methods to engage in meaningful conversations with PMs and engineers and translate this into practical designs.

• User Research Skills: Experience planning and conducting user research in fast-moving environments, from exploratory phases to usability testing.

• Communication & Collaboration: Exceptional ability to articulate design decisions, provide and receive constructive feedback, and build consensus across diverse teams.

Preferred Skills:

• Experience in early-stage startups or small product teams where foundational design processes are established.

• Data Visualization: Experience designing dashboards, analytical tools, or reporting interfaces for data-literate users.

• 0-to-1 Design Systems: Experience building entire design systems and component libraries from scratch.

• Accessibility Knowledge: Familiarity with WCAG accessibility standards, inclusive design practices, and regulatory/compliance considerations like HIPAA, especially relevant for healthcare.

📝 Enhancement Note: The qualifications emphasize a blend of deep design craft, strategic thinking, and technical acumen, particularly around AI. The requirement for "measurable outcomes" in the portfolio is crucial, indicating a focus on impact and ROI rather than just aesthetics. The "technical fluency" with AI systems suggests a need for a designer who can bridge the gap between user needs and technical possibilities in this emerging field.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 comprehensive case studies detailing your involvement in the entire product development lifecycle, from problem definition and user research to solution design, prototyping, testing, and post-launch iteration.

• Measurable Outcomes: Clearly articulate the business impact and user improvements achieved through your design solutions. Quantify results where possible (e.g., increased efficiency, reduced errors, improved user satisfaction).

• Complex Domain Experience: Highlight projects that demonstrate your ability to design for intricate workflows, data-heavy environments, or enterprise-level software, preferably within healthcare or professional services.

• AI-Powered Feature Design: Include at least one case study detailing your experience designing and shipping an AI-powered feature, explaining your design rationale, user considerations, and how you managed user expectations around AI capabilities.

• Design System Contribution: Illustrate your involvement in design systems, whether contributing to existing ones or building new components/patterns. Show examples of documentation or how your contributions enhanced scalability.

• Prototyping Skills: Demonstrate your proficiency with prototyping tools, showcasing interactive prototypes that were used for user testing or stakeholder communication.

Process Documentation:

• Problem Framing: Evidence of how you define problems, conduct user research, and translate findings into actionable design briefs.

• Solution Design & Iteration: Documentation of your design process, including wireframing, user flows, interaction design, and how you iterated based on feedback and testing.

• Cross-functional Collaboration: Examples of how you partnered with product managers and engineers, including communication strategies, design reviews, and handling technical constraints or tradeoffs.

• Design System Implementation: Documentation of how design system components were applied, maintained, or expanded within projects.

📝 Enhancement Note: The portfolio requirements are highly specific, emphasizing not just the final output but the process, impact, and strategic thinking behind the design. The focus on AI, complex domains, and measurable outcomes signals that the hiring team is looking for a designer who can deliver tangible value and operate at a senior level with autonomy.

💵 Compensation & Benefits

Salary Range: $184,000 - $235,000 USD per year.

Explanation of Range: This range accounts for the Staff Product Designer level, requiring 7+ years of experience and specialized skills in complex domains and AI design. It also considers the "fully remote" status within the United States, which can influence compensation benchmarks. The range is competitive for senior design roles in the US tech and consulting sectors.

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance.

• Financial Wellness: Health Savings Account (HSA), Flexible Spending Account (FSA).

• Protective Coverage: Disability insurance and life insurance.

• Retirement Savings: 401(k) plan with a company match.

• Work-Life Balance: Generous paid time off (PTO).

• Wellness Support: Wellness stipend to support employee well-being.

• Performance-Based Incentive: Eligibility for an annual discretionary bonus.

• Additional Voluntary Benefits: A selection of other voluntary benefits to enhance employee packages.

Working Hours: 40 hours per week. While the role is fully remote, a standard 40-hour work week is expected, with flexibility to accommodate collaboration across different US time zones.

📝 Enhancement Note: The salary range is provided explicitly, which is excellent. The benefits package is robust and competitive for a senior-level role in the US market. The mention of "flexibility to accommodate collaboration across different US time zones" is important for remote workers.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Consulting & Technology Solutions. Chartis operates within the complex and highly regulated US healthcare ecosystem, providing strategic advisory services and developing technology solutions to improve affordability, accessibility, and quality of care.

Company Size: Over 1,450 professionals. This indicates a well-established, mid-to-large sized firm with significant reach and resources.

Founded: Company history is not explicitly detailed, but the description implies a long-standing commitment to transforming healthcare.

Team Structure:

• Product Team: A newly formed product team, suggesting an agile and evolving structure where early members will have significant influence.

• Reporting: Reports to the Design Manager, indicating a clear leadership structure within the design function.

• Cross-functional Collaboration: Close partnership with product managers, engineers, subject matter experts, and consulting teams across Chartis, emphasizing a collaborative and integrated approach to product development.

Methodology:

• Data-Driven Strategy: Chartis leverages data and analytical rigor to develop and activate transformative strategies for healthcare organizations.

• User-Centric Design: The role emphasizes understanding sophisticated users and their real-world workflows to create clear, efficient, and trustworthy interfaces.

• Agile Development: While not explicitly stated, the formation of a new product team and the need for iterative design suggest an agile or hybrid development methodology.

• Focus on Impact: A core belief in "better" and a commitment to materially reshaping healthcare for the better, driving tangible and material improvements.

Company Website: https://www.chartis.com/

📝 Enhancement Note: Chartis is a significant player in the healthcare consulting space. The formation of a new product team presents a unique opportunity for a Staff Product Designer to influence culture and process from the ground up. The company's mission-driven approach to healthcare transformation suggests a culture that values impact and innovation.

📈 Career & Growth Analysis

Operations Career Level: Staff Product Designer. This level signifies a senior individual contributor with deep expertise, a proven track record of delivering complex projects, and the ability to operate with significant autonomy. It bridges the gap between senior individual contributor and potential leadership roles.

Reporting Structure: Reports to the Design Manager. This provides a direct line of mentorship and career guidance within the design function.

Operations Impact: The role's output directly impacts the efficiency, effectiveness, and client outcomes of Chartis' consulting teams. By designing tools that streamline complex workflows and enhance AI-assisted decision-making, the designer will have a tangible influence on the company's operational excellence and its ability to deliver value to healthcare clients.

Growth Opportunities:

• Leadership in a New Team: Opportunity to shape the design function and establish best practices within a nascent product team, potentially leading to formal leadership roles as the team scales.

• Specialization in AI and Healthcare Design: Deepen expertise in designing for cutting-edge AI applications and the unique challenges of the healthcare industry, becoming a recognized expert in these high-demand areas.

• Strategic Influence: Contribute to high-level product strategy and roadmap decisions, gaining exposure to business objectives and executive-level thinking.

• Mentorship: As a senior member, opportunities to mentor junior designers and contribute to their professional development.

• Cross-functional Exposure: Work across various departments, building a broad understanding of the healthcare consulting business and fostering cross-functional leadership skills.

📝 Enhancement Note: The "Staff" title implies a significant level of autonomy and influence. The growth opportunities are substantial, particularly given the newness of the product team, offering a chance to build and lead rather than just contribute to existing structures.

🌐 Work Environment

Office Type: Fully Remote. This role is designated as telecommute, allowing employees to work from anywhere within the United States.

Office Location(s): Chartis has physical offices in Boston, Chicago, New York, Washington D.C., and Nashville. While the role is remote, proximity to one of these hubs might offer occasional collaboration opportunities or networking events, though not a requirement.

Workspace Context:

• Collaborative Digital Environment: Expect a highly collaborative digital workspace utilizing various communication and design tools (e.g., Slack, Figma, Jira, video conferencing).

• Operations Tools & Technology: Access to modern design and collaboration software, with potential for the designer to influence the selection and implementation of new tools.

• Team Interaction: Regular interaction with product managers, engineers, design leadership, and subject matter experts through virtual meetings and asynchronous communication.

Work Schedule: Standard 40-hour work week. As a remote role supporting US-based teams, flexibility will be needed to align with various US time zones for meetings and collaborative sessions, particularly for design reviews and cross-functional syncs.

📝 Enhancement Note: The fully remote nature within the US offers significant flexibility. The context of having physical offices suggests a company that embraces both remote and in-person work, potentially offering hybrid options for future roles or events, but this specific position is strictly remote.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the role's requirements, particularly experience in complex domains, AI design, and design systems.

• Portfolio Presentation & Design Challenge: A deep dive into your portfolio, where you'll be expected to present 1-2 case studies in detail, focusing on your process, rationale, and impact. This may be followed by a focused design challenge or discussion around specific problem areas relevant to Chartis' work.

• Cross-functional Interviews: Discussions with Product Managers and Engineers to evaluate your collaboration style, technical fluency, and ability to translate complex requirements into effective designs.

• Design Manager Interview: A final conversation with the Design Manager to assess cultural fit, strategic thinking, leadership potential, and your vision for design at Chartis.

Portfolio Review Tips:

• Storytelling: Craft compelling narratives around your case studies. Clearly articulate the problem, your role, your process, the challenges faced, and the measurable outcomes.

• Process Focus: Emphasize your design methodology, research techniques, and how you iterated based on feedback and data. Show your thinking, not just the final screens.

• AI Design Rationale: Be prepared to deeply explain your decisions when designing AI-powered features, including how you managed user expectations, built trust, and handled AI limitations.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs. Highlight improvements in efficiency, user satisfaction, or business outcomes.

• Design System Contribution: Clearly show your contributions to design systems, whether it's creating new components, documenting patterns, or advocating for system adoption.

• Visual Craft & Interaction: Ensure your portfolio showcases strong visual design skills and thoughtful interaction design, particularly in complex information environments.

Challenge Preparation:

• Understand Chartis' Business: Research Chartis, its services, and the US healthcare landscape. Understand the challenges faced by healthcare providers, payers, and consultants.

• AI in Healthcare: Familiarize yourself with current trends and challenges in applying AI within healthcare consulting and operations.

• Complex Workflow Design: Be ready to discuss how you would approach designing for complex, data-driven workflows, perhaps drawing on examples from your portfolio or hypothetical scenarios.

• Communication Clarity: Practice articulating your design decisions and strategic thinking concisely and persuasively.

📝 Enhancement Note: The interview process is structured to assess a candidate's ability to handle complex problems, collaborate effectively, and demonstrate strategic impact, especially in the context of AI and healthcare. The portfolio review is a critical component, requiring clear articulation of process and outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable given industry standard for collaboration and design systems), Sketch, Adobe Creative Suite.

• Prototyping Tools: InVision, ProtoPie, or advanced Figma prototyping capabilities.

• AI Interaction Tools: Potentially tools for simulating AI responses or integrating with AI model outputs for prototyping.

Analytics & Reporting:

• User Behavior Analytics: Tools like Google Analytics, Mixpanel, Amplitude, or Pendo (for understanding user interaction with designed features).

• Data Visualization Tools: Tableau, Power BI, or built-in dashboarding capabilities within analytical platforms, relevant for understanding user data and reporting on design impact.

CRM & Automation:

• Project Management: Jira, Asana, Trello (for workflow tracking and task management).

• Collaboration Platforms: Slack, Microsoft Teams (for communication and team coordination).

• Design System Management: Zeroheight, Storybook, or similar platforms for design system documentation.

📝 Enhancement Note: While specific tools aren't listed, the requirements for design systems, AI design, and complex workflows strongly suggest proficiency in industry-standard collaborative design tools like Figma. Familiarity with AI prototyping and data visualization tools would be highly advantageous.

👥 Team Culture & Values

Operations Values:

• Belief in Better: A core value driving the company's mission to improve healthcare. This translates to a culture of continuous improvement and a drive for impactful solutions.

• Data-Driven Rigor: A commitment to analytical depth and evidence-based decision-making, essential for consulting and technology development in healthcare.

• Human-Centricity: Despite the focus on data and technology, there's an underlying value of making healthcare more "human," suggesting empathy and user well-being are important.

• Collaboration & Partnership: Working with over 1,900 organizations annually implies a strong emphasis on external partnerships and internal collaboration.

• Innovation: Developing "transformative strategies" and "solutions that tangibly and materially reshape healthcare" indicates a culture that embraces innovation and forward-thinking.

Collaboration Style:

• Cross-Functional Integration: Expect close collaboration with product managers, engineers, and subject matter experts, requiring clear communication and mutual respect for different disciplines.

• Evidence-Based Design Reviews: Design discussions are likely grounded in user research, data, and strategic objectives, fostering a culture of constructive feedback and shared learning.

• Ownership and Accountability: As a senior member of a new team, a proactive and accountable approach to work is valued, taking ownership from discovery through delivery.

• Advocacy for Design: Designers are expected to advocate for user needs and design excellence, influencing product decisions and raising the bar for user experience.

📝 Enhancement Note: The company's values are deeply rooted in its mission to improve healthcare. This suggests a purpose-driven work environment where employees are motivated by the impact of their contributions. The collaborative style is essential for success in a complex, multi-stakeholder environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity in a New Team: As part of a new product team, there will be inherent ambiguity in processes, priorities, and tools. The challenge is to create clarity and drive progress.

• Designing for Sophisticated Users: Chartis' users are highly analytical and work in high-stakes environments. Designing interfaces that meet their rigorous standards for clarity, efficiency, and trustworthiness is a significant challenge.

• Integrating AI Trustfully: Designing user experiences for AI-assisted workflows requires careful consideration of how to build trust, manage expectations, and ensure users understand AI outputs and limitations.

• Balancing Design System Scalability with Evolving Needs: Maintaining a design system that serves multiple products while adapting to new technologies and user needs requires ongoing effort and strategic planning.

• Healthcare Industry Nuances: Understanding and designing for the specific regulatory (e.g., HIPAA), compliance, and workflow complexities within the US healthcare system.

Learning & Development Opportunities:

• AI Design Expertise: Gaining deep practical experience in designing for AI, a rapidly evolving and high-demand field.

• Healthcare Technology Specialization: Developing specialized knowledge in designing for the healthcare sector, a complex but critical industry.

• Product Strategy Influence: Contributing to high-level product roadmaps and strategy, enhancing strategic thinking and business acumen.

• Design System Leadership: Opportunity to lead and mature design system practices within a growing product organization.

• Mentorship and Team Building: Playing a key role in shaping the culture and capabilities of a new design team, potentially mentoring junior designers.

📝 Enhancement Note: The challenges are inherent to a senior role in a growing organization and a complex industry. The opportunities for learning and development are significant, particularly in the specialized areas of AI and healthcare design, positioning the candidate for future career growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a highly complex or data-intensive workflow. How did you approach understanding the problem, and what was the outcome?" (Focus on process, user research, and impact.)

• "How do you approach designing for AI-assisted features? What are the key considerations for building user trust and managing expectations with AI?" (Prepare to discuss specific AI design principles and examples.)

• "Imagine you're tasked with designing a new feature that leverages AI for our consulting teams. How would you begin framing the problem, what research would you conduct, and how would you collaborate with product and engineering?" (Demonstrate strategic thinking, research instincts, and collaboration.) Company & Culture Questions:

• "Why are you interested in Chartis and our mission to transform healthcare?" (Research Chartis' work and articulate your alignment.)

• "How do you contribute to a positive and productive team culture, especially in a remote environment?" (Highlight collaboration, feedback, and proactivity.)

• "Describe your experience contributing to or building design systems. What makes a design system successful in your opinion?" (Showcase your understanding of scalability and best practices.) Portfolio Presentation Strategy:

• Select Impactful Projects: Choose 2-3 projects that best represent your skills in complex domains, AI design, and measurable outcomes.

• Structure Your Narrative: For each project, clearly outline: the problem, your role, the target users, your process (research, ideation, iteration), the solutions, the challenges, and the quantifiable results.

• Highlight AI Design: If you have AI design experience, dedicate specific time to explaining your approach, the user considerations, and how you managed AI's capabilities and limitations.

• Showcase Design System Work: Detail your contributions to design systems, explaining how you ensured consistency and scalability.

• Be Ready for Deep Dives: Anticipate detailed questions about your decision-making process, technical understanding, and how you handled constraints or feedback.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, deep understanding of the design process, specific experience with AI and complex domains, and the ability to articulate impact. Researching Chartis and the healthcare consulting landscape is crucial.

📌 Application Steps

To apply for this Staff Product Designer position:

• Submit your application through the provided link on Ashby.

• Customize Your Resume: Tailor your resume to highlight experience in complex enterprise software, AI-powered features, design systems, and measurable design impact. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 strong case studies that showcase your end-to-end design process, AI design experience, and quantifiable results. Ensure it's easily accessible (e.g., personal website, PDF).

• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on clear storytelling, process explanation, and impact articulation. Be ready to discuss your design rationale for AI features in detail.

• Research Chartis: Thoroughly research Chartis, its mission, services, and the current landscape of healthcare consulting and AI applications in the industry. Understand their values and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.