Sr. UX Researcher

📍 Job Overview

Job Title: Sr. UX Researcher

Company: Jobgether (on behalf of a partner company)

Location: Canada

Job Type: Full-time

Category: User Experience Research / Product Operations

Date Posted: June 1, 2026

Experience Level: Senior (5-10 years)

Remote Status: Remote OK

🚀 Role Summary

• Lead end-to-end UX research initiatives for enterprise security solutions, focusing on password and secrets management products.

• Act as the primary advocate for customer needs, translating complex user insights into actionable product strategy and roadmap recommendations.

• Drive evidence-based decision-making by collaborating closely with Product, Design, and Engineering teams to validate solutions and influence product direction.

• Apply a strategic mix of qualitative and quantitative research methodologies to identify and prioritize high-impact opportunities and usability challenges.

• Operate with significant autonomy in a fast-paced environment, delivering measurable outcomes and fostering a user-centered approach across the product lifecycle.

📝 Enhancement Note: While the title is "Sr. UX Researcher," the description heavily emphasizes influencing product strategy, roadmap planning, and working with cross-functional teams on complex enterprise B2B SaaS products. This indicates a role that bridges traditional UX research with elements of product operations and strategic GTM alignment, requiring a strong understanding of business objectives and how user insights directly impact them. The focus on enterprise security and complex workflows suggests a need for deep domain understanding and the ability to translate technical requirements into user-friendly experiences.

📈 Primary Responsibilities

• Spearhead UX research projects for password and secrets management platforms, identifying critical user pain points and opportunities for enhancement.

• Conduct comprehensive user research using diverse methodologies, including in-depth interviews, usability testing, surveys, contextual inquiries, and diary studies, to gather robust qualitative and quantitative data.

• Analyze research findings to synthesize complex information into clear, compelling narratives and strategic recommendations for product strategy, feature development, and roadmap prioritization.

• Collaborate intensively with Product Managers, UX/UI Designers, and Engineering leads to define research questions, validate design concepts, and ensure user needs are met throughout the product development lifecycle.

• Champion a data-driven and user-centric culture by presenting research insights effectively to stakeholders at all levels, influencing product decisions, and advocating for evidence-based design.

• Proactively identify and investigate usability challenges and workflow inefficiencies for both end-users and administrators within complex enterprise software environments.

• Independently manage multiple research projects concurrently, ensuring timely delivery of high-quality insights while balancing research rigor with aggressive project timelines.

• Foster strong working relationships with internal teams and external partners to ensure research is integrated seamlessly into the product development process and its findings are actioned.

• Leverage AI-assisted research tools and techniques to optimize research processes, accelerate data analysis, and enhance the depth and breadth of insights.

• Contribute to the strategic direction of product development by providing deep insights into user behaviors, needs, and motivations within the cybersecurity domain.

📝 Enhancement Note: The responsibilities highlight a senior-level role requiring leadership in research initiatives, strategic influence, and cross-functional collaboration. The emphasis on "actionable insights," "influencing product strategy," and "measurable outcomes" points to a need for researchers who can connect their work directly to business impact and product success, a key characteristic of effective operations professionals in user-facing roles.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 5 to 10 years of dedicated UX research experience, with a strong emphasis on supporting complex enterprise, B2B, or SaaS product development.

• Proven track record of successfully influencing product decisions, shaping product strategy, and impacting roadmap prioritization through robust user research and customer insights.

Required Skills:

• Mastery of both qualitative and quantitative research methodologies, including but not limited to:

  • User Interviews (in-depth, semi-structured)
  • Usability Testing (moderated and unmoderated, remote and in-person)
  • Survey Design and Analysis
  • Contextual Inquiries and Ethnographic Research
  • Card Sorting and Tree Testing
  • Data Analysis (statistical analysis, thematic analysis, sentiment analysis)

• Proficiency in cybersecurity-related domains, such as password management, secrets management, credential lifecycle management, access control, identity and access management (IAM), or related security workflows.

• Excellent communication, presentation, and storytelling skills, with the ability to translate complex research findings into clear, compelling narratives for diverse audiences.

• Strong stakeholder management capabilities, with a demonstrated ability to influence decisions, build consensus, and navigate differing opinions effectively.

• Proven ability to operate with significant autonomy, manage competing demands, and prioritize effectively in fast-paced, dynamic environments.

Preferred Skills:

• Experience leveraging AI-assisted research tools or methodologies to enhance research efficiency, improve data analysis, and uncover deeper insights.

• Familiarity with product analytics platforms and the ability to triangulate qualitative insights with quantitative behavioral data.

• Experience working within Agile/Scrum development environments and integrating research seamlessly into sprint cycles.

• Understanding of UX design principles and the ability to provide constructive feedback on designs.

📝 Enhancement Note: The requirements emphasize experience with enterprise/B2B/SaaS products and cybersecurity domains, which are critical for understanding the user context in this role. The need for strong stakeholder management and the ability to influence strategy aligns with the broader GTM and Product Operations skill sets, suggesting candidates should highlight their experience in driving business outcomes through research.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies Demonstrating Impact: Showcase 2-3 detailed case studies that illustrate your end-to-end UX research process, from problem definition and research design to insight generation and actionable recommendations.

• Quantifiable Outcomes: For each case study, clearly articulate the business or product impact achieved as a direct result of your research. This should include metrics related to usability improvements, adoption rates, feature success, or strategic shifts influenced by your findings.

• Methodology Variety: Highlight your proficiency with a diverse range of research methods, demonstrating your ability to select the most appropriate tools for specific research questions and business objectives.

• Cross-Functional Collaboration: Include examples of how you've successfully collaborated with Product Managers, Designers, and Engineers, showcasing your ability to integrate research into the product development lifecycle and drive alignment.

• Problem Framing & Solution Validation: Demonstrate your ability to frame complex problems from a user's perspective and your process for validating proposed solutions through user testing and feedback loops.

Process Documentation:

• Research Plan Development: Provide examples of well-structured research plans that outline objectives, target participants, methodologies, timelines, and key deliverables.

• Insight Synthesis and Reporting: Showcase your approach to synthesizing raw data into actionable insights, including examples of reports, presentations, or dashboards that effectively communicate findings and recommendations to stakeholders.

• Workflow Integration: Illustrate how your research process integrates with broader product development workflows (e.g., Agile sprints, roadmap planning sessions) and how you ensure research findings are tracked and implemented.

• Impact Measurement Frameworks: If applicable, demonstrate your experience in developing or utilizing frameworks to measure the impact of research initiatives on user experience and business goals.

📝 Enhancement Note: For a Senior UX Researcher role, especially one focused on enterprise products with strategic impact, a portfolio is crucial. It needs to go beyond just detailing methodologies to demonstrating the impact of that research. Candidates should prepare case studies that clearly link their research activities to tangible business outcomes, such as improved user adoption, reduced support tickets, or successful feature launches, which is a hallmark of operations professionals.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Competitive compensation package, including base salary and potential for performance-based bonuses or equity.

• Flexible and supportive work environment, promoting work-life balance and autonomy.

• Comprehensive opportunities for professional growth, continuous learning, and career development, including access to training, conferences, and skill-building resources.

• High level of ownership and influence over product direction and strategic decisions.

• Collaborative company culture that fosters innovation, trust, and continuous improvement.

• Exposure to complex enterprise technology challenges and strategic initiatives within the cybersecurity sector.

• Inclusive and diverse workplace committed to equity and belonging.

• Opportunities for cross-functional collaboration with experienced Product, Design, and Engineering professionals.

• Meaningful work that contributes to improving cybersecurity experiences for global users.

• Remote work opportunities, with support for establishing an effective home office setup.

Working Hours:

• Full-time position, typically around 40 hours per week. The company offers flexibility within this framework, allowing for remote work and accommodating different time zones within Canada, enabling a healthy work-life balance.

📝 Enhancement Note: Salary estimates are based on research from reputable Canadian salary aggregators (e.g., Glassdoor, LinkedIn Salary, Robert Half Canada) for "Senior UX Researcher" roles in major Canadian tech hubs, adjusted for the enterprise/SaaS/cybersecurity specialization. The provided range reflects a typical compensation structure for this experience level and industry in the Canadian market.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Enterprise Security Software. The partner company operates within the rapidly evolving cybersecurity landscape, focusing on critical areas like password and secrets management. This sector demands constant innovation, a deep understanding of threat landscapes, and a commitment to providing robust, user-friendly solutions for businesses.

Company Size: The description provided by Jobgether suggests a mid-sized to large organization, given the emphasis on structured teams (Product, Design, Engineering), clear accountabilities, and the mention of "high-impact product team" and "significant ownership, visibility, and autonomy." The AI-derived company size is not provided but implied to be substantial enough to support dedicated UX research functions and complex product lines.

Founded: Information on the founding date of the partner company is not provided. However, the focus on enterprise security solutions suggests a company that may have been established to address evolving digital security needs, likely with a history of product development and market presence.

Team Structure:

• Product Team Focus: The role is situated within a "high-impact product team," indicating a core group dedicated to specific product lines or strategic initiatives.

• Cross-Functional Collaboration: The researcher will work closely with Product Managers, UX/UI Designers, and Engineers, suggesting a collaborative, integrated product development structure.

• Reporting Line: While not explicitly stated, senior research roles often report into a Head of Product, Director of Design, or a dedicated UX Research Lead, depending on the overall organizational structure. The emphasis on autonomy suggests a lean management structure.

Methodology:

• User-Centric Product Development: The company culture clearly prioritizes understanding and addressing user needs through research.

• Data-Driven Decision Making: Findings from UX research are intended to directly influence strategic decisions, product roadmaps, and feature prioritization.

• Agile & Iterative Processes: The mention of "fast-paced environment" and collaboration with engineering teams suggests an agile or iterative product development methodology where research is integrated throughout the lifecycle.

• Action and Outcomes Orientation: There's a strong emphasis on "measurable outcomes," "strategic recommendations," and "action," indicating a performance-oriented culture.

Company Website: [Partner company website URL would be inserted here if known]

📝 Enhancement Note: The description implies a company that values user insights and has mature product development processes. The focus on enterprise security suggests a need for rigor, reliability, and a deep understanding of complex business requirements. The "Jobgether" aspect means candidates are applying through a platform that uses AI for initial screening, highlighting the importance of keyword optimization and clear articulation of experience.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior level within the UX Research discipline. This signifies a professional who is expected to lead complex research initiatives independently, mentor junior researchers, and exert significant influence on product strategy and direction. The scope of work includes not only executing research but also defining research strategy, identifying key opportunities, and ensuring research findings translate into measurable business impact. This often involves a blend of deep research expertise and strategic product thinking, bridging the gap towards Product Operations or Senior Product Management roles.

Reporting Structure: The Sr. UX Researcher will likely report to a Director or Head of Product, a Design Lead, or a dedicated Head of UX Research. The emphasis on "significant autonomy" suggests a reporting structure that allows for independent work and decision-making within defined strategic boundaries, with regular check-ins for alignment and strategic guidance rather than day-to-day task management.

Operations Impact: The operations impact of this role is substantial. By ensuring products are intuitive, efficient, and meet the complex needs of enterprise users (administrators and end-users), the UX Researcher directly contributes to:

• Product Adoption & Retention: Easier-to-use products lead to higher adoption rates and reduced churn.

• Customer Satisfaction: Improved user experiences enhance overall customer satisfaction and loyalty.

• Operational Efficiency: Streamlined workflows for administrators reduce training costs and improve productivity.

• Revenue Growth: Successful product adoption and customer satisfaction are key drivers of revenue for B2B SaaS companies.

• Strategic Roadmap Alignment: Research insights ensure that product development efforts are focused on areas that deliver the most value to users and the business.

Growth Opportunities:

• Leadership in Research: Potential to grow into a Lead UX Researcher or Manager of UX Research role, overseeing a team, defining research strategy for the entire product portfolio, and shaping the research practice within the organization.

• Transition to Product Management/Operations: The role's strategic influence, focus on business outcomes, and cross-functional collaboration can provide a strong foundation for transitioning into Product Management, Product Operations, or GTM Strategy roles.

• Specialization: Deepen expertise in specific areas of cybersecurity or enterprise user behavior, becoming a recognized subject matter expert.

• Mentorship and Training: Opportunities to mentor junior researchers, develop internal training programs on UX research best practices, and contribute to the company's overall UX maturity.

• Strategic Influence: Further develop skills in influencing executive-level decisions and shaping long-term product vision.

📝 Enhancement Note: The role's emphasis on strategic influence, cross-functional collaboration, and direct impact on product success positions it as a high-growth opportunity. Candidates should highlight their ability to not just conduct research but to drive business outcomes, a key trait for operations professionals.

🌐 Work Environment

Office Type: The role is listed as "Remote OK" with the primary location being "Canada." This indicates a strong preference for a remote-first or hybrid work model, offering flexibility to employees. The partner company likely has established practices for remote collaboration and support.

Office Location(s): While the role is remote within Canada, the partner company may have physical office locations in major Canadian tech hubs (e.g., Toronto, Vancouver, Montreal, Waterloo). These locations could serve as optional hubs for in-person collaboration, team meetings, or client engagements, should the need arise and be desired by the employee.

Workspace Context:

• Remote Collaboration Tools: Expect widespread use of digital collaboration tools such as Slack, Microsoft Teams, Zoom, Google Workspace, and specialized UX research platforms (e.g., UserTesting.com, Dovetail, Miro, Figma).

• Independent Work Environment: As a remote role with significant autonomy, individuals will be expected to manage their own workspace and time effectively to maintain productivity.

• Cross-functional Interaction: Despite being remote, there will be frequent virtual interactions with Product, Design, and Engineering teams, fostering a connected and collaborative atmosphere.

• Access to Technology: The company will likely provide necessary hardware (laptop) and software licenses to perform research duties effectively.

Work Schedule:

• Full-time, approximately 40 hours per week. The remote nature of the role allows for flexibility in structuring the workday, accommodating different time zones within Canada where feasible. This flexibility is crucial for operations roles that often require deep focus and analysis, allowing individuals to optimize their productive hours.

📝 Enhancement Note: The remote-first nature of this role is a significant draw. Candidates should be prepared to discuss their experience working remotely, their home office setup, and their strategies for effective virtual collaboration and time management.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application & AI Screening: Applications submitted through Jobgether will undergo an initial AI-powered screening to assess core requirements and fit.

• Hiring Manager / Recruiter Screen: A brief introductory call to discuss your background, experience, and interest in the role, and to answer initial questions.

• UX Research Assessment/Case Study Presentation: This is a critical stage. You will likely be asked to present a portfolio piece or work on a take-home assignment that simulates a real research challenge. This will be an opportunity to showcase your research process, insights, and strategic recommendations.

• Cross-functional Interviews: Interviews with Product Managers, Designers, and Engineers to assess your collaboration style, ability to communicate research findings effectively, and understanding of product development workflows.

• Senior Leadership Interview: A final interview, potentially with a VP of Product or Head of Engineering, to evaluate strategic thinking, leadership potential, and cultural fit.

Portfolio Review Tips:

• Focus on Impact: For each case study, clearly articulate the problem, your research approach, your key insights, and most importantly, the impact of your research on the product or business. Use metrics whenever possible.

• Tell a Story: Structure your case studies like a narrative. Start with the initial problem or hypothesis, describe the journey of your research, and conclude with the outcomes and learnings.

• Showcase Methodology: Be prepared to discuss why you chose specific methodologies and how they helped answer your research questions.

• Highlight Collaboration: Demonstrate how you worked with cross-functional teams, how you presented findings, and how you influenced decisions.

• Tailor to the Role: Emphasize projects that align with enterprise B2B SaaS and cybersecurity domains, and highlight experience with complex workflows.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with enterprise security, password management, and secrets management concepts. Research common challenges users face in these areas.

• Practice Problem Framing: Be ready to frame a research problem, define objectives, and outline a suitable research plan for a given scenario.

• Prepare for "Why": Be ready to explain why you'd choose certain methods, why your insights are significant, and why your recommendations are strategic.

• Quantify Where Possible: Think about how you can quantify the impact of your research, even if it's through qualitative data that suggests strong potential for impact.

📝 Enhancement Note: Given the AI screening process and the emphasis on strategic influence, candidates should ensure their resumes and portfolios are highly keyword-optimized and clearly demonstrate quantifiable impact and strategic thinking, aligning with operations best practices.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: UserTesting.com, Maze, Lookback, Qualtrics, SurveyMonkey for conducting remote usability tests, surveys, and gathering feedback.

• Data Analysis & Synthesis Tools: Dovetail, NVivo, ATLAS.ti for qualitative data analysis; Excel, Google Sheets, R, Python (for statistical analysis) for quantitative data.

• Collaboration & Prototyping Tools: Miro, Mural for collaborative whiteboarding and ideation; Figma, Sketch, Adobe XD for reviewing prototypes and design specifications.

• Communication & Project Management: Slack, Microsoft Teams, Zoom for daily communication; Jira, Asana, Trello for project tracking and workflow management.

Analytics & Reporting:

• Product Analytics Tools: Google Analytics, Amplitude, Mixpanel, Pendo for understanding user behavior, tracking feature adoption, and identifying user flows.

• Business Intelligence Tools: Tableau, Power BI, Looker for creating dashboards and visualizing key performance indicators (KPIs) related to user engagement and product success.

CRM & Automation:

• CRM Systems: Salesforce, HubSpot (understanding how user feedback can influence CRM data and customer segmentation).

• Automation Tools: Familiarity with workflow automation principles and tools that might integrate with product usage data to trigger user engagement campaigns or support workflows.

📝 Enhancement Note: The tech stack for a Sr. UX Researcher in this context is broad, encompassing research-specific tools, data analysis software, collaboration platforms, and an understanding of product analytics. Proficiency in these areas is essential for effectively contributing to product operations and strategy.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user, ensuring their needs and experiences are at the forefront of product development decisions.

• Data-Driven Decision-Making: Valuing evidence and insights derived from research to inform strategy, rather than relying solely on intuition or assumptions.

• Collaboration and Transparency: Fostering an environment where cross-functional teams work together openly, share information freely, and build trust.

• Impact and Outcomes: Focusing on delivering measurable results and driving tangible improvements in user experience and business objectives.

• Continuous Improvement: A mindset of constantly seeking to refine processes, learn new methodologies, and enhance product performance.

• Autonomy and Accountability: Empowering individuals to take ownership of their work while holding them accountable for delivering high-quality outcomes.

Collaboration Style:

• Integrated Approach: Research is not a siloed function but is deeply embedded within product development cycles, working hand-in-hand with Product, Design, and Engineering teams.

• Constructive Feedback: A culture that encourages open and honest feedback, allowing for the challenging of ideas and assumptions in a respectful manner to arrive at the best solutions.

• Knowledge Sharing: Practices that promote the sharing of research findings, methodologies, and best practices across teams and the wider organization.

• Proactive Engagement: Researchers are expected to be proactive in identifying research opportunities, engaging with stakeholders, and integrating insights into ongoing product discussions.

📝 Enhancement Note: The emphasis on collaboration, data-driven decisions, and user-centricity aligns with the core tenets of effective operations teams, particularly those focused on product and GTM.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Speed: In a fast-paced enterprise environment, there's often pressure to deliver insights quickly. A key challenge is maintaining research quality and depth while meeting aggressive timelines.

• Influencing Stakeholders: Effectively communicating complex research findings to diverse audiences and influencing product decisions, especially when faced with competing priorities or differing opinions.

• Navigating Complex Workflows: Understanding and researching intricate enterprise security workflows for both administrators and end-users requires significant domain knowledge and analytical skill.

• Measuring Research Impact: Quantifying the direct business impact of UX research can be challenging, requiring strategic thinking and robust data analysis to demonstrate value.

• Rapidly Evolving Cybersecurity Landscape: Staying abreast of new threats, technologies, and user behaviors in the cybersecurity domain to ensure research remains relevant and impactful.

Learning & Development Opportunities:

• Advanced Research Methodologies: Opportunity to explore and implement cutting-edge research techniques, including advanced qualitative analysis, diary studies, ethnographic research, and potentially AI-driven research methods.

• Domain Expertise: Deepen knowledge in enterprise cybersecurity, password management, and secrets management, becoming a subject matter expert.

• Product Strategy & Roadmapping: Gain deeper insights into how research informs and shapes product strategy and roadmap development, potentially leading to roles with greater strategic input.

• Mentorship and Leadership: Opportunities to mentor junior researchers, develop research processes, and potentially lead research initiatives or teams.

• Cross-Functional Skill Development: Enhance skills in product management, design thinking, and data analysis through close collaboration with these functions.

📝 Enhancement Note: The challenges highlight the need for adaptability, strong communication, and strategic thinking, which are common traits among successful operations professionals. The growth opportunities point towards a clear path for career advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a product roadmap based on your research findings. What was the situation, what was your approach, and what was the outcome?" (Focus on your process, data, and impact).

• "Imagine you're tasked with researching a new feature for our secrets management product. How would you approach defining the research objectives and selecting your methodologies?" (Demonstrate your strategic thinking and methodological flexibility).

Company & Culture Questions:

• "What interests you most about our enterprise security solutions and the specific challenges of password/secrets management?" (Research the company's products and market).

• "How do you approach building relationships and collaborating with Product Managers, Designers, and Engineers?" (Highlight your communication and teamwork skills).

Portfolio Presentation Strategy:

• Context is Key: For each case study, clearly articulate the business problem, the user need, and the strategic context before diving into your research methods.

• Show, Don't Just Tell: Use visuals (screenshots, mockups, charts) to illustrate your findings and recommendations.

• Focus on Actionability: Emphasize what actions were taken based on your research and what the measurable results were.

• Be Prepared for Deep Dives: Anticipate questions about your methodology, your data analysis, and the trade-offs you made.

• Demonstrate Strategic Thinking: Connect your research outcomes to broader business goals and product strategy.

📝 Enhancement Note: Preparing for these questions requires candidates to articulate their strategic thinking, their ability to drive impact, and their understanding of the enterprise B2B SaaS and cybersecurity context, which are all critical for operations-focused roles.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Jobgether platform, ensuring your profile and resume are thoroughly updated to reflect the keywords and requirements outlined in this description.

• Curate Your Portfolio for Impact: Select 2-3 of your strongest UX research case studies that best demonstrate your experience with enterprise/B2B/SaaS products, complex workflows, and quantifiable impact. Ensure these clearly showcase your end-to-end process and strategic recommendations.

• Tailor Your Resume: Optimize your resume to highlight specific experience in UX research, enterprise software, cybersecurity domains, qualitative/quantitative methodologies, and stakeholder management. Use action verbs and quantify achievements wherever possible.

• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on storytelling, clarity of insights, and demonstrating the business impact of your work. Be ready to discuss your methodology and decision-making process in detail.

• Research the Domain: Familiarize yourself with common challenges in enterprise security, password management, and secrets management. Understand the target user personas (administrators and end-users) and their typical workflows.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.