UX Designer- A26180

📍 Job Overview

Job Title: UX Designer - A26180

Company: Activate Interactive Pte Ltd

Location: Singapore, Singapore

Job Type: Full-Time

Category: UX/Product Design

Date Posted: 2026-06-01T06:16:11.13

Experience Level: 7+ Years

Remote Status: Hybrid

🚀 Role Summary

• Lead end-to-end design ownership from discovery through to delivery, encompassing user research, problem definition, solution iteration, and final product launch.

• Drive the simplification of complex business processes and citizen-facing services by applying a keen eye for detail to forms, workflows, and overall user journeys.

• Proactively identify and address quality gaps, opportunities for improvement, and unnecessary complexity within design solutions and broader team practices.

• Foster a strong design culture by contributing to design initiatives, piloting new methods or tools, sharing findings, and actively participating in learning and sharing sessions.

• Collaborate closely with Product Managers and Engineers in cross-functional teams, ensuring design decisions are grounded in evidence and align with project constraints and business objectives.

📝 Enhancement Note: The role is a 1-year contract position, requiring a strong focus on process streamlining and citizen-facing services, implying a need for candidates experienced in government or public sector design, or similar complex organizational environments. The emphasis on "end-to-end ownership" and "independent" work suggests a senior-level individual contributor role.

📈 Primary Responsibilities

• Lead the complete design lifecycle for features and products, from initial user research and problem scoping to the final delivery of information architecture, interaction patterns, and user flows.

• Independently plan and execute various user research methodologies, including guerrilla interviews, usability tests, and contextual inquiries, translating findings into actionable design decisions.

• Apply a service design mindset to map complex processes, understand intricate user journeys, and develop service blueprints for challenging problem spaces.

• Scrutinize forms and processes to identify and eliminate unnecessary complexity, ensuring efficiency and clarity in citizen-facing applications and services.

• Clearly articulate design rationale and user-centered arguments to Product Managers and Engineers, facilitating stakeholder alignment through evidence-based recommendations and reasoned trade-offs.

• Facilitate workshops and collaborative sessions with diverse stakeholders to build consensus and drive initiatives focused on process simplification and form optimization.

• Proactively identify and champion improvements in design quality, both within personal projects and across the broader design team's output and methodologies.

• Contribute to the growth of the design community within the organization by leading or participating in design initiatives, testing new tools and methods, and actively engaging in knowledge-sharing sessions.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on service design and process simplification, particularly within the context of citizen or business-facing services. This suggests the need for candidates who can think holistically about user journeys and operational workflows, not just individual interface elements.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Portfolio: A robust portfolio showcasing end-to-end design ownership, including user research, problem definition, iteration, and shipped solutions, with a preference for examples of service or process streamlining.

• User Research: Proven ability to independently plan, conduct, and synthesize qualitative and quantitative user research (e.g., usability testing, contextual inquiry, interviews), and translate insights into design decisions.

• Interaction Design & Information Architecture: Solid command of core interaction design principles and information architecture best practices, with a strong understanding of how to structure complex information and create intuitive user flows.

• Service Design Mindset: Demonstrated experience with service design methodologies, including process mapping, user journey mapping, and the application of service blueprints to complex problem spaces.

• Collaboration & Communication: Ability to articulate design rationale clearly, drive stakeholder alignment with evidence, and make sound, defensible trade-off decisions within cross-functional, agile teams.

• Process Simplification: A critical eye for identifying and addressing unnecessary complexity in forms and workflows, with a focus on improving efficiency and user experience.

Preferred Skills:

• Visual Hierarchy & Layout: Growing fluency in visual design principles, including layout, visual hierarchy, and typography, to create aesthetically pleasing and functional interfaces.

• Accessibility: Understanding and application of accessibility standards (e.g., WCAG) to ensure designs are inclusive and usable by all individuals.

• AI Tools in Design: Experience utilizing AI tools within design workflows, with a critical understanding of their benefits and limitations.

📝 Enhancement Note: The requirement for "7 years of experience" combined with the emphasis on "independent ownership" and "end-to-end design" suggests this role is for a Senior UX Designer or a Design Lead. The preference for "service or process streamlining work" is a key differentiator, indicating a need for candidates who excel at optimizing complex systems and workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 comprehensive case studies demonstrating ownership from initial research and problem definition through to final shipped solutions. Clearly articulate the problem, your process, your contributions, and the impact of your design decisions.

• Process Streamlining Examples: Include specific examples or case studies that highlight your experience in simplifying complex business processes or citizen-facing services, detailing the methodology used and the quantifiable improvements achieved.

• User Research Synthesis: Present how you translate raw user research data (qualitative and quantitative) into actionable insights and concrete design recommendations. Include examples of research plans, synthesis methods, and resulting design iterations.

• Service Design Artifacts: If available, include examples of service blueprints, user journey maps, or process flow diagrams that illustrate your ability to map and optimize complex systems.

Process Documentation:

• Workflow Design: Demonstrate your ability to map current-state workflows, identify pain points, and design optimized future-state processes that enhance user experience and operational efficiency.

• Implementation & Iteration: Provide evidence of how your designs were implemented and iterated upon based on user feedback, A/B testing, or performance data.

• Metrics & Impact: Clearly articulate how you measure the success of your designs, focusing on key performance indicators (KPIs) related to efficiency, user satisfaction, and business outcomes.

📝 Enhancement Note: Candidates are expected to provide concrete evidence of their ability to not only design user interfaces but also to analyze and improve complex operational processes and user journeys. The portfolio should act as a testament to their strategic thinking and impact on efficiency.

💵 Compensation & Benefits

Salary Range:

• For a Senior UX Designer with 7+ years of experience in Singapore, a competitive annual salary range is estimated between SGD 90,000 to SGD 140,000. This range is influenced by factors such as the candidate's specific experience, demonstrated impact, and the specialized nature of service design.

• Research Methodology: This estimate is based on industry benchmarks for senior UX/Product/Service Designers in Singapore, factoring in the cost of living, the demand for specialized design skills, and typical compensation structures for contract roles in technology consultancies. Data sources include salary aggregators, industry reports, and compensation surveys for the Singaporean tech market.

Benefits:

• Medical Coverage: Comprehensive outpatient and specialist medical coverage to ensure employee health and well-being.

• Flexible Benefits: Generous and customizable flexi benefits or a flexi allowance, allowing employees to tailor benefits to their personal needs.

• Insurance: Robust life and health insurance policies for added security.

• Perks: Thoughtful employee perks, including special occasion "red packets" and Chinese New Year goodies, fostering a positive and celebratory work environment.

• Wellness Programs: Support for physical, mental, and overall employee well-being through year-round initiatives