Sr UX or CX Designer - Agentic Search - Chennai, Bangalore, Hyderabad, Gurgaon, Noida, Pune

📍 Job Overview

Job Title: Sr UX or CX Designer - Agentic Search

Company: UnitedHealth Group

Location: Bangalore, Karnataka, India; Chennai, Tamil Nadu, India; Gurgaon, Haryana, India; Hyderabad, Telangana, India; Noida, Uttar Pradesh, India; Pune, Maharashtra, India

Job Type: Full-time

Category: UX/UI Design, Product Design, AI/Machine Learning Design

Date Posted: 2026-09-29

Experience Level: 6+ years (Mid-Senior to Senior)

Remote Status: On-site

🚀 Role Summary

• Lead the design and development of cutting-edge, AI-powered search experiences, encompassing traditional, conversational, and agentic search functionalities.

• Craft intuitive and impactful user interfaces and interaction patterns that seamlessly integrate AI capabilities to assist users in finding and acting upon complex information.

• Collaborate extensively with product management, engineering, research, and brand teams to deliver unified, discoverable, and highly effective search solutions across web and mobile platforms.

• Champion accessibility and inclusive design principles, ensuring search experiences are usable and beneficial for all users, including those with disabilities.

• Drive the evolution of search and conversational UI components within a robust design system, contributing to consistency and scalability across the organization.

📝 Enhancement Note: This role is specifically focused on "Agentic Search," a sophisticated area of AI where systems act on behalf of the user. This implies a need for designers who can not only create interfaces but also design for trust, transparency, and user control in automated actions. The emphasis on "Avery Search" and "Optum Assistant Search" suggests these are key internal products where the candidate will make a significant impact.

📈 Primary Responsibilities

• Design and deliver end-to-end search experiences across the full spectrum, from traditional search models (search bars, autocomplete, filtering, faceted navigation, results pages) to conversational search and agentic search, including companion-based agentic search experiences like Avery Search and Optum Assistant Search.

• Design how search results and AI-generated outputs are displayed and consumed, including results layouts, cards, tables, summaries, source citations, and visualizations of structured and unstructured data.

• Create interaction models for agentic search behaviors that translate complex AI capabilities into transparent, controllable, and trustworthy user actions, including query understanding and refinement, AI-generated summaries with source attribution, suggested follow-ups, reasoning cues, and confirmation moments where the agent acts on the user’s behalf.

• Design conversational search patterns such as multi-turn refinement, context carry-over, and blended search-and-chat surfaces that guide users from a query to an answer.

• Address complex UI states and edge cases, including zero-results, low-confidence responses, streaming/loading states, disambiguation, error handling, and escalation to human support.

• Build, maintain, and share component-based design files and high-fidelity prototypes in Figma, exemplifying collaborative best practices (shared libraries, branching, variables, and Dev Mode handoff) across a distributed team.

• Partner with design systems and standards teams to develop, document, and systematize search and conversational UI components (e.g., search inputs, results cards, filters, inline loaders, message formatting).

• Ensure search experiences excel in accessibility, supporting screen readers, keyboard navigation, adaptive text sizes, and dynamic, real-time interface needs.

• Collaborate closely with product managers and engineers to define how search and AI responses are structured, rendered, and integrated, ensuring designs are feasible, performant, and scalable across web and mobile platforms.

• Validate concepts through prototyping, usability testing, and metrics-driven iteration, with a focus on findability, clarity, error recovery, and satisfaction.

• Define and track search success metrics (e.g., task completion, zero-result rates, refinement rates, engagement, satisfaction) in partnership with analytics and research teams.

• Present and defend design rationale to stakeholders, aligning decisions with user needs and business outcomes.

• Contribute to design culture and practices while mentoring junior designers.

• Work effectively within a matrixed environment, supporting multiple product domains and balancing competing priorities.

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives.

📝 Enhancement Note: The responsibilities highlight a deep dive into AI interaction design, particularly for agentic systems. This goes beyond typical UI design, requiring an understanding of AI's capabilities, limitations, and ethical considerations to build user trust and transparency. The emphasis on metrics and data-driven iteration is crucial for demonstrating the impact of design choices in a highly technical domain.

🎓 Skills & Qualifications

Education:

• Graduate degree or equivalent experience.

• Preferred: Bachelor’s degree (or higher) in Graphic Design, Visual Communication, UI/UX, Interaction Design, or a related discipline. Experience:

• 6+ years of experience in UX, product, or interaction design, with demonstrated expertise designing search, conversational, or AI-powered experiences.

• Experience designing the display of complex data within search results and AI outputs (e.g., cards, tables, summaries, citations, inline visualizations).

• Experience contributing to design systems and UI kits with search or conversational components.

• Experience partnering with engineering to shape how search and AI outputs are structured and integrated into user interfaces.

• Experience working in matrixed organizations, partnering across product, engineering, and research teams.

• Demonstrated ability to design scalable and accessible UIs across web, native mobile, and tablet platforms.

• Solid portfolio highlighting search interface work, including results presentation, data display, filtering and refinement, and conversational or AI-driven patterns.

• Demonstrated solid communication, storytelling, and facilitation skills, with the ability to present complex interaction challenges to diverse stakeholders.

• Preferred: Experience designing agentic or companion AI experiences, including agent transparency, autonomy boundaries, and user trust.

• Preferred: Experience using AI-assisted design and prototyping tools to accelerate exploration and delivery.

• Preferred: Working familiarity with search and AI concepts (e.g., relevance, federated search, retrieval-augmented generation, AI summarization) sufficient to partner credibly with engineering and data science.

• Preferred: Familiarity with search and conversational analytics as they pertain to UI success (engagement, completion, error recovery, satisfaction).

• Preferred: Exposure to healthcare, financial services, or other complex consumer domains.

• Preferred: Awareness of ethical and trust considerations in designing AI-enabled interfaces. Required Skills:

• UX Design

• Interaction Design

• Figma (Expert-level proficiency)

• Agentic Search Design

• Conversational UI Design

• Accessibility Standards (WCAG)

• Prototyping (High-fidelity)

• Data Display and Visualization within UI

• Design Systems Contribution

• Usability Testing Methodologies

• Stakeholder Communication & Presentation

• Inclusive Design Principles

• Product Design Lifecycle Preferred Skills:

• AI-Powered Interface Design

• Companion AI Experience Design

• AI-Assisted Design Tools

• Understanding of Search & AI Concepts (RAG, Federated Search)

• Search & Conversational Analytics

• Healthcare Domain Experience

• Ethical AI Design Considerations

📝 Enhancement Note: The requirement for "expert-level proficiency and collaboration in Figma" is a critical technical skill. The emphasis on a portfolio specifically showcasing "search interface work, including results presentation, data display, filtering and refinement, and conversational or AI-driven patterns" indicates a strong preference for candidates with direct, relevant experience in these niche areas of UX design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 significant projects demonstrating end-to-end UX/CX design for search, conversational AI, or agentic systems.

• Clearly articulate the problem statement, your design process, the rationale behind key design decisions, and the impact of your work, ideally with quantifiable results.

• Include detailed examples of UI design for search results presentation, complex data display (tables, cards, summaries), filtering mechanisms, and conversational flows.

• Demonstrate proficiency in designing for edge cases, error states, and complex UI states within search functionalities.

• Highlight contributions to or utilization of design systems, including component creation, usage, and adherence to established patterns.

• Showcase expertise in Figma, providing examples of interactive prototypes, component libraries, and potentially Dev Mode handoff documentation. Process Documentation:

• Detail your approach to user research, including methods for understanding user needs related to information retrieval and AI assistance.

• Illustrate your process for translating complex AI capabilities and functionalities into intuitive and trustworthy user interactions.

• Document your collaboration process with product managers, engineers, and researchers, emphasizing how design requirements are defined, iterated upon, and implemented.

• Explain how you integrate accessibility and inclusive design principles throughout the design process.

• Describe your methods for validating designs through prototyping, usability testing, and A/B testing, and how you use data to inform design iterations.

• Outline your strategy for defining and tracking key UX metrics for search and AI-driven features.

📝 Enhancement Note: For this role, the portfolio is paramount. It needs to go beyond general UX work and specifically highlight experience with search interfaces, AI interaction design, and complex data presentation. Candidates should be prepared to discuss the nuances of designing for agentic AI, including trust and transparency, as this is a core differentiator for this position.

💵 Compensation & Benefits

Salary Range:

Given the Sr. UX Designer title, 6+ years of experience, and the specialized nature of AI/Agentic Search design within a major healthcare organization like UnitedHealth Group in India, a competitive salary range is estimated.

• Estimated Range: ₹ 18,00,000 - ₹ 30,00,000 per annum (INR).

This range is based on industry benchmarks for senior UX/Product Designers in major Indian tech hubs (Bangalore, Hyderabad, Pune, Noida, Gurgaon) with specialized skills in AI and search technologies, considering the company's scale and the role's strategic importance.

Benefits:

• Comprehensive benefits package, likely including:

  • Health insurance (medical, dental, vision) for employee and dependents.
  • Life insurance and disability coverage.
  • Retirement savings plans (e.g., Provident Fund contributions).
  • Paid time off (vacation, sick leave, public holidays).
  • Parental leave policies.

• Career development opportunities, including:

  • Access to internal training programs and workshops.
  • Opportunities for continuous learning in AI, UX research, and design methodologies.
  • Potential for mentorship and leadership development.
  • Support for attending industry conferences and obtaining certifications.

• Employee assistance programs (EAP).

• Potential for performance-based bonuses or incentives.

• Opportunities for flexible work arrangements within the on-site framework. Working Hours:

• Standard full-time work week, typically 40 hours per week.

• Working hours are generally aligned with Indian Standard Time (IST), with potential for some flexibility depending on team needs and collaboration across different time zones if applicable.

📝 Enhancement Note: The salary estimate is based on research for Senior UX Designers with AI/Search specialization in major Indian IT hubs. UnitedHealth Group, being a Fortune 50 company, typically offers robust benefits. The role's strategic focus on AI and Agentic Search suggests it would be at the higher end of the typical UX salary bands.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology, Health Services. UnitedHealth Group is a diversified healthcare company and a leader in health insurance and health services. Optum, its technology and data-enabled health services arm, focuses on leveraging technology to improve health outcomes and efficiency.

Company Size: Large Enterprise (100,000+ employees globally). This indicates a well-established organization with structured processes, significant resources, and opportunities for impact across a vast user base. For operations professionals, this means navigating larger teams, more formal processes, and potential for specialization.

Founded: 1977. This long history suggests stability, extensive experience in the healthcare sector, and a mature organizational structure with established practices.

Team Structure:

• The role is within the Enterprise Digital Product (EDP) team at Optum, focused on advancing digital-first experiences for UHC and Optum.

• This team likely comprises product managers, UX/CX designers, researchers, engineers, and data scientists working collaboratively on digital product strategy and execution.

• The Sr. UX Designer will report to a Design Lead or Director within the EDP team and will work closely with Product Managers and Engineering Leads for specific product initiatives.

• Collaboration is expected across multiple UHC and Optum business units (UHC, Optum Health, Optum Rx, Optum Finance), design systems teams, and standards groups, indicating a matrixed and highly cross-functional work environment. Methodology:

• Data-Driven Design: Emphasis on leveraging data analytics and user research to inform design decisions and measure impact.

• Consumer-Centricity: Focus on creating user-friendly, accessible, and effective digital products that meet the needs of consumers navigating the healthcare system.

• Agile Development: Likely follows agile or scaled agile methodologies for product development, requiring designers to work iteratively with engineering teams.

• Design Systems: A strong reliance on and contribution to a centralized design system to ensure consistency, efficiency, and scalability of UI components.

• AI Integration: A core focus on integrating advanced AI capabilities (especially agentic AI) into user experiences, requiring a blend of design expertise and an understanding of AI's potential and limitations.

Company Website: https://www.unitedhealthgroup.com/, https://www.optum.com/

📝 Enhancement Note: UnitedHealth Group's scale means that design decisions can have a massive impact. The EDP team's mission to create a "digital-first UHC and Optum" highlights the strategic importance of this role in shaping the future of how users interact with healthcare services online. The mention of "Caring. Connecting. Growing together." suggests a culture that values collaboration, empathy, and professional development.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX/CX Designer role, indicating a mid-to-senior level position. It requires significant independent contribution, leadership in design execution for complex features, and the ability to mentor junior team members. The focus on "Agentic Search" places it at the forefront of AI-driven product design.

Reporting Structure: The Senior UX Designer will likely report to a Design Manager or Director within the Enterprise Digital Product (EDP) organization. They will work in close partnership with Product Managers, Engineering Leads, and UX Researchers on specific product initiatives. The role involves significant collaboration across various business units and functional teams.

Operations Impact: This role has a direct impact on the user experience of critical digital products, particularly those involving information retrieval and AI assistance. By designing intuitive and effective search experiences, the candidate will improve user access to healthcare information, streamline complex processes, and enhance overall user satisfaction. This directly contributes to the company's mission of making healthcare work better for everyone and improving health outcomes.

Growth Opportunities:

• Specialization in AI/Agentic Design: Deepen expertise in designing for cutting-edge AI technologies, becoming a go-to expert in this rapidly evolving field.

• Leadership and Mentorship: Opportunities to lead design initiatives, mentor junior designers, and contribute to the strategic direction of the UX team.

• Cross-functional Exposure: Gain experience working with diverse teams across different business units (UHC, Optum Health, Rx, Finance), broadening understanding of the healthcare ecosystem.

• Design System Contribution: Play a key role in evolving and expanding the design system, influencing the visual and interaction language for a large enterprise.

• Advance to Principal/Lead Designer: Potential career path to Principal UX Designer or Design Lead roles, taking on more strategic responsibilities and managing larger design projects or teams.

• Industry Recognition: Contribute to innovative solutions that could lead to industry recognition and thought leadership in UX and AI design.

📝 Enhancement Note: The "Agentic Search" focus is a significant differentiator. This is a high-demand skill set, and excelling in this role can position the designer for future leadership in AI-driven product development, a key growth area in the tech and healthcare industries.

🌐 Work Environment

Office Type: The job posting indicates multiple locations in India (Bangalore, Hyderabad, Pune, Gurgaon, Noida) and specifies "On-site." This implies a traditional office-based work environment within UnitedHealth Group's facilities in these cities.

Office Location(s): The role is available in major Indian metropolitan areas known for their tech talent:

• Bangalore, Karnataka

• Chennai, Tamil Nadu

• Gurgaon, Haryana

• Hyderabad, Telangana

• Noida, Uttar Pradesh

• Pune, Maharashtra

Candidates should expect to work from one of these designated office locations.

Workspace Context:

• Collaborative Spaces: Office environments are likely designed to foster collaboration, with meeting rooms, breakout areas, and open-plan workstations.

• Technology & Tools: Access to standard office technology, high-speed internet, and the required design software (Figma, etc.) will be provided.

• Team Interaction: Opportunities for in-person interaction with design, product, and engineering colleagues, facilitating real-time feedback, brainstorming, and team cohesion.

• Professional Atmosphere: As part of a large, established corporation, expect a professional and structured work environment.

Work Schedule:

• Standard full-time working hours (approximately 40 hours per week) are expected.

• While the role is on-site, the nature of design work often requires flexibility to meet project deadlines, which may occasionally involve extended hours. Collaboration with teams in different geographies might also necessitate some flexibility in working hours.

📝 Enhancement Note: The "On-site" requirement means candidates should be prepared for a traditional office setup. This can be beneficial for team collaboration and mentorship, especially in complex roles like designing AI-driven experiences where rapid iteration and direct communication are key.

📄 Application & Portfolio Review Process

Interview Process:

The interview process for a Senior UX Designer role at a company like UnitedHealth Group typically involves multiple stages to assess technical skills, design thinking, collaboration, and cultural fit:

1. Recruiter Screen: Initial conversation to assess basic qualifications, experience, and interest in the role.

2. Hiring Manager Interview: Deeper dive into your experience, portfolio, and understanding of the role's requirements, focusing on your approach to complex design challenges and AI/search design specifically.

3. Portfolio Presentation & Design Exercise:

• Portfolio Review: You will likely be asked to present a selection of your most relevant work, focusing on projects showcasing search, conversational AI, or agentic search design. Be prepared to walk through your process, rationale, and outcomes.
• Design Challenge/Case Study: This could involve a take-home assignment or an in-person/virtual whiteboard session where you'll be asked to solve a specific design problem related to search or AI interaction. This assesses your problem-solving skills, design thinking, and ability to articulate your process under pressure.

1. Team/Cross-functional Interviews: Interviews with peers (other designers, product managers, engineers) to evaluate collaboration skills, communication style, and ability to work effectively within a team.

2. Final Round/Senior Leadership Interview: A final discussion with senior leadership to assess strategic thinking, overall fit, and potential for long-term contribution.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best demonstrate your expertise in search interfaces, AI-driven interactions, and complex data visualization. Prioritize projects that align with the "Agentic Search" and "conversational UI" aspects of the role.

• Tell a Story: For each project, clearly outline the problem, your role, your design process, key decisions made, challenges encountered, and the results or impact achieved. Use visuals effectively to illustrate your points.

• Highlight Figma Proficiency: Showcase your work within Figma, including interactive prototypes, component usage, and any examples of collaboration features like shared libraries or Dev Mode handoffs.

• Demonstrate AI/Agentic Understanding: Explicitly discuss your thought process when designing for AI, focusing on aspects like user trust, transparency, control, and how you handled ambiguity or complex AI outputs.

• Quantify Impact: Whenever possible, use metrics (e.g., improved task completion rates, reduced error rates, increased user satisfaction) to demonstrate the effectiveness of your designs. If quantitative data isn't available, articulate the qualitative impact and user feedback.

• Address Edge Cases: Show how you anticipated and designed for various states, error conditions, and edge cases within search and AI interactions.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with current trends in AI, conversational interfaces, and search technologies (e.g., RAG, LLMs, agentic AI).

• Practice Whiteboarding: Be ready to sketch out flows, wireframes, and UI concepts quickly and clearly on a whiteboard or digital equivalent.

• Articulate Your Process: Practice explaining your design thinking process step-by-step, from understanding the problem to iterating on solutions.

• Focus on User Needs & Business Goals: Ensure your solutions address both user pain points and the company's business objectives.

• Prepare for AI-Specific Questions: Anticipate questions about designing for AI, ethical considerations, user trust, and how to make complex AI outputs understandable and actionable.

📝 Enhancement Note: The interview process will heavily scrutinize your portfolio for relevance to AI and search design. Be prepared to discuss your understanding of agentic AI and how you would approach designing for user trust and control in automated actions.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly called out as a primary requirement with expert-level proficiency. Expect extensive use for wireframing, prototyping, component creation, and collaboration (shared libraries, variables, Dev Mode).

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools for quick ideation or specific functionalities might be beneficial.

• Design Systems Tools: Experience working with and contributing to established design systems will be crucial.

Analytics & Reporting:

• Analytics Platforms (e.g., Google Analytics, Adobe Analytics, internal tools): While not directly a design tool, understanding how search and AI interaction data is tracked and analyzed is essential for validating designs and iterating based on metrics.

• Data Visualization Tools (e.g., Tableau, Power BI, internal dashboards): Ability to interpret data visualizations to understand user behavior and identify areas for design improvement.

CRM & Automation:

• Not directly applicable to the core UX design function, but understanding how user data might be integrated or how search impacts CRM or customer support workflows could be beneficial context.

📝 Enhancement Note: Figma is the central design tool. The role requires a deep understanding of its advanced features for collaborative design and efficient handoff to engineering. Familiarity with how analytics data informs design decisions for search and AI is also critical.

👥 Team Culture & Values

Operations Values:

• Caring: A core value, emphasizing empathy towards users and colleagues, particularly relevant in the healthcare context. Designs should be considerate of user needs and potential vulnerabilities.

• Connecting: Fostering strong relationships and collaboration across diverse teams and business units to achieve shared goals. Designs should facilitate seamless user journeys and effective information access.

• Growing Together: Commitment to personal and professional development, continuous learning, and supporting each other's growth. This applies to both individual skill enhancement and team advancement.

• Data-Driven Decision Making: A strong emphasis on using data and analytics to inform design choices and measure the impact of solutions.

• User-Centricity: Placing the needs, behaviors, and experiences of users at the forefront of all design considerations.

Collaboration Style:

• Matrixed Environment: Expect to work collaboratively across multiple product teams, engineering departments, research groups, and design system specialists. This requires strong communication, negotiation, and stakeholder management skills.

• Cross-functional Partnerships: Close collaboration with Product Managers to define requirements and strategy, and with Engineers to ensure feasibility and efficient implementation of designs.

• Design System Integration: Working hand-in-hand with design system teams to ensure consistency and efficiency in component development and application.

• Mentorship and Knowledge Sharing: A culture that encourages senior members to mentor junior designers and share best practices, fostering a learning environment.

📝 Enhancement Note: The company's stated values ("Caring. Connecting. Growing together.") should be reflected in how candidates approach their work, especially in designing for a healthcare context. Empathy, collaboration, and a commitment to continuous improvement are likely highly valued.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Agentic AI: The primary challenge is designing user experiences where AI agents act on behalf of the user. This requires building trust, ensuring transparency about AI actions, managing user expectations, and designing for graceful error handling when AI makes mistakes.

• Complexity of Healthcare Data: Navigating and presenting complex, often sensitive, healthcare information in a clear, accessible, and actionable manner through search interfaces.

• Balancing Multiple Stakeholders: Working within a large, matrixed organization means managing competing priorities and perspectives from various business units, product teams, and engineering groups.

• Ensuring Accessibility & Inclusivity: Designing search experiences that are universally accessible and inclusive for a diverse user base with varying technical abilities and needs.

• Rapidly Evolving AI Landscape: Staying abreast