Sr Service Designer - eDAS

📍 Job Overview

Job Title: Sr Service Designer - eDAS

Company: Jobgether (on behalf of a partner company)

Location: Canada

Job Type: Contract

Category: Service Design / UX Design / Digital Transformation

Date Posted: May 29, 2026

Experience Level: Senior (10+ years)

Remote Status: Remote OK

🚀 Role Summary

• Lead multi-disciplinary teams in shaping and driving end-to-end service design for large-scale digital transformation initiatives within the public sector.

• Define and develop comprehensive service strategies, including current-to-future state transformation roadmaps, aligning cross-government programs with citizen-focused digital service strategies.

• Conduct in-depth user research to identify needs, behaviors, pain points, and expectations, translating these insights into actionable service improvements and digital roadmaps.

• Design and deliver key service design artifacts such as journey maps, personas, service blueprints, and opportunity backlogs to guide product and service enhancements.

• Present strategies, design concepts, and recommendations to executive stakeholders, ensuring alignment and buy-in for citizen-facing digital service improvements.

📝 Enhancement Note: The role title "Sr Service Designer - eDAS" suggests a focus on a specific initiative or program ("eDAS"), likely involving digital accessibility or advanced digital solutions within the partner company's domain. The emphasis on "public sector" and "government services" indicates a need for experience navigating complex bureaucratic structures and a strong understanding of citizen-centric design principles in a governmental context. The "Contract" employment type implies a project-based engagement, likely with potential for extension based on performance and project needs.

📈 Primary Responsibilities

• Lead and guide multi-disciplinary teams through complex service transformation projects, ensuring alignment with overarching citizen-focused digital service strategies.

• Develop and articulate comprehensive end-to-end service strategies, from current-state analysis to future-state digital roadmaps.

• Execute robust user research methodologies to deeply understand user needs, behaviors, pain points, and expectations, informing design decisions.

• Create and deliver essential service design artifacts, including detailed journey maps, user personas, comprehensive service blueprints, and prioritized opportunity backlogs.

• Translate complex user research insights into clear, actionable recommendations for service and product improvements that enhance accessibility, usability, and effectiveness.

• Present strategic proposals, design concepts, and transformation roadmaps to executive leadership and senior stakeholders, securing buy-in and facilitating decision-making.

• Provide expert consultation and guidance on best practices in service design, UX methodologies, and citizen-centric design principles.

• Mentor and train team members and ministry staff in applying design research, information architecture, and prototyping techniques to elevate service design maturity.

• Facilitate knowledge transfer and ensure the ongoing adoption and sustainability of effective service design practices within government teams.

• Identify and champion opportunities for innovation and continuous improvement in the delivery of digital public services.

📝 Enhancement Note: The responsibilities highlight a senior-level role requiring leadership, strategic thinking, and hands-on design expertise. The emphasis on "leading multi-disciplinary teams" and "mentoring" suggests a need for strong interpersonal and leadership skills beyond core design competencies. The "public sector" context implies a focus on large-scale impact, accessibility, and a deep understanding of user needs within government service delivery.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), UX, Information Science, or a related field is typically expected for senior design roles. Equivalent practical experience will also be considered.

Experience: Extensive experience (10+ years) in service design, UX design, or digital product/service transformation roles, with a significant portion focused on leading complex initiatives and/or working within the public sector.

Required Skills:

• Extensive experience in service design, UX design, or digital product/service transformation roles, demonstrating a strong track record of successful project delivery.

• Proven ability to lead and guide multi-disciplinary teams through complex transformation initiatives, particularly in public-sector or large-scale environments.

• Strong expertise across core service design disciplines, including user research, information architecture, prototyping, and strategic design thinking.

• Demonstrated experience in developing key service design artifacts such as service blueprints, user journey maps, personas, and comprehensive end-to-end service strategies.

• Exceptional executive communication and presentation skills, with a demonstrated ability to influence senior leadership, articulate complex ideas, and gain buy-in.

• Capacity to translate complex user insights and data into clear, actionable, and impactful service and design strategies.

• Experience in mentoring, coaching, or training teams in service design methodologies and UX best practices.

• Strong analytical, problem-solving, and systems thinking capabilities, essential for navigating complex government services.

Preferred Skills:

• Direct experience working within government agencies or large-scale public sector digital transformation initiatives.

• Familiarity with specific government digital service standards or frameworks.

• Experience with agile development methodologies and cross-functional team collaboration in an agile setting.

• Proficiency in a range of design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, Miro, Mural).

• Understanding of accessibility standards (e.g., WCAG) and inclusive design principles.

📝 Enhancement Note: The "extensive experience" requirement, coupled with the leadership and strategic responsibilities, strongly suggests a need for candidates with a deep and broad background in service design and its application to complex, user-centric challenges. The emphasis on "public sector" and "government" experience as an asset indicates that candidates with this background will have a significant advantage due to their familiarity with the unique challenges and stakeholders involved.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing end-to-end service design projects, demonstrating leadership and strategic impact.

• Detailed case studies that highlight your role in leading teams, defining service strategies, and driving transformation.

• Examples of service design artifacts such as comprehensive service blueprints, detailed user journey maps, and well-defined personas that illustrate complex service ecosystems.

• Evidence of translating user research insights into tangible service improvements and product roadmaps, with clear articulation of the process.

• Documentation of how you have influenced executive stakeholders and secured buy-in for design recommendations.

Process Documentation:

• Showcase your systematic approach to user research, including methodology, participant recruitment, and synthesis of findings.

• Provide examples of how you have mapped current-state services and designed future-state visions, including the tools and techniques used.

• Demonstrate your process for developing and iterating on service blueprints and journey maps to identify friction points and opportunities.

• Illustrate your approach to translating research and design into actionable recommendations and strategic roadmaps for implementation.

• Show how you manage and present design concepts and strategies to executive-level audiences for decision-making.

📝 Enhancement Note: For a senior role focused on large-scale transformation, the portfolio should emphasize strategic impact, leadership, and the ability to manage complex projects from discovery through to strategic planning. The focus is less on individual UI design and more on the systemic design of services and the processes used to achieve them.

💵 Compensation & Benefits

Salary Range: For a Senior Service Designer role in Canada, particularly for a contract position involving public sector digital transformation and requiring extensive experience (10+ years), the estimated range is CAD $100,000 - $160,000 annually. This can vary based on specific province, the partner company's budget, and the candidate's negotiation. For contract roles, this often translates to an hourly rate between CAD $50 - $80+.

Benefits:

• Opportunity to lead high-impact digital service transformation initiatives within the Canadian public sector, directly improving citizen experiences.

• Flexible remote work arrangement, allowing for work-life balance and accessibility across Canada.

• Significant strategic influence on the development and delivery of citizen-facing digital services and government platforms.

• Exposure to large-scale, complex service design and digital transformation programs, offering valuable professional development.

• Collaborative environment with senior executives and cross-ministry stakeholders, fostering professional networking and visibility.

• Opportunities to mentor and shape the service design maturity within government teams, contributing to organizational growth.

• Competitive contract engagement, with potential for contract extension based on performance and project needs.

• Meaningful work contributing to the improvement of accessibility and usability of essential public services for all citizens.

Working Hours: The role is listed as 40 hours per week, typical for a full-time equivalent contract. Flexibility may be available, but core working hours will likely align with standard business operations to facilitate collaboration with government stakeholders and team members.

📝 Enhancement Note: Salary estimates are based on industry benchmarks for senior-level contract roles in Canada, considering the specialized nature of service design for public sector digital transformation. Benefits are directly drawn from the provided "Benefits" section and framed for operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: The partner company operates within the Government & Public Sector, focusing on Digital Transformation, Art & Design, Management & Leadership, Technology, and Consulting services. This implies a commitment to modernizing public services through design-thinking and technological innovation.

Company Size: While Jobgether is a platform, the partner company's size is not specified. However, working on "large-scale digital transformation initiatives" and engaging with "senior leadership" and "cross-government programs" suggests they are likely a substantial organization or a consultancy working with large government entities.

Founded: The founding date of the partner company is not provided. The context is a contract role managed through Jobgether, indicating a focus on project delivery rather than long-term employment with the partner company itself.

Team Structure:

• The role involves leading "multi-disciplinary teams," suggesting a collaborative structure with designers, researchers, developers, product managers, and potentially policy advisors.

• The reporting structure is likely to involve a senior program manager or director overseeing the digital transformation initiative, with the Sr. Service Designer reporting to them and leading their specific design domain.

Methodology:

• Data analysis and insights methods will be central, driven by user research and performance metrics to inform design decisions and measure impact.

• Workflow planning and optimization strategies will be applied to redesigning complex government services for improved citizen experience and operational efficiency.

• Automation and efficiency practices will likely be a key outcome of the service design, aiming to streamline processes and enhance digital service delivery.

Company Website: https://jobgether.com/ (Jobgether's platform); the partner company's website is not specified.

📝 Enhancement Note: The context of "eDAS" and "public sector digital transformation" suggests a mission-driven environment focused on improving public services. The culture likely values collaboration, user-centricity, and strategic impact.

📈 Career & Growth Analysis

Operations Career Level: This position is at a Senior level, focusing on strategic leadership within service design for digital transformation. It demands extensive experience in leading complex projects, influencing stakeholders, and mentoring teams. The role is pivotal in defining the strategic direction of digital service delivery.

Reporting Structure: The Sr. Service Designer will likely report to a Director or Senior Manager overseeing the eDAS initiative or the broader digital transformation program. They will, in turn, lead and guide other designers, researchers, and cross-functional team members, acting as a key design authority.

Operations Impact: The operations impact is profound, directly influencing how citizens interact with government services. Success in this role means improving accessibility, usability, and efficiency for a large population, leading to better citizen outcomes and potentially significant cost savings through optimized service delivery. The role bridges strategic vision with tangible improvements in public service operations.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in large-scale service design, digital transformation strategy, and public sector innovation through hands-on project leadership.

• Industry Leadership: Opportunity to become a recognized leader in public sector digital service design, potentially speaking at conferences or contributing to industry best practices.

• Leadership Development: Potential to move into program management, director-level design roles, or specialized consulting positions focused on government digital services.

📝 Enhancement Note: As a contract role, direct long-term career progression within the partner company might be limited, but the experience gained in leading high-impact initiatives is invaluable for future senior roles in design leadership, digital strategy, or public sector consulting.

🌐 Work Environment

Office Type: The role is listed as "Remote OK," with specific mention of a "Remote work arrangement." This suggests a distributed team environment where collaboration primarily occurs through digital channels.

Office Location(s): While the role is based in "Canada," the remote nature means candidates can work from various locations within Canada, provided they can effectively collaborate with distributed teams and potentially meet occasionally if required.

Workspace Context:

• The workspace is digital-first, relying heavily on online collaboration tools for communication, design, and project management.

• Access to standard design and project management software will be expected, supporting remote collaboration and digital artifact creation.

• Opportunities for operations team interaction will occur through virtual meetings, digital whiteboarding sessions, and collaborative design platforms, fostering a highly connected, albeit remote, team dynamic.

Work Schedule: The standard work schedule is 40 hours per week. While remote, maintaining consistent availability during core business hours for Canada-based teams and stakeholders will be crucial for effective collaboration and timely delivery of project milestones.

📝 Enhancement Note: The remote nature necessitates strong self-discipline, proactive communication, and proficiency with remote collaboration tools. The environment is likely fast-paced, given the "large-scale digital transformation" context.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by Jobgether to assess basic qualifications and alignment with the role's core requirements using their AI-powered matching process.

• Hiring Manager/Team Interview: A deeper dive into your experience, leadership capabilities, and strategic thinking. Expect questions about your approach to complex problems, team leadership, and stakeholder management. Prepare specific examples from your portfolio.

• Portfolio Presentation/Case Study: You will likely be asked to present a detailed case study from your portfolio, showcasing your end-to-end service design process, challenges, solutions, and impact. Focus on demonstrating your leadership and strategic influence.

• Executive Stakeholder Interview: An opportunity to demonstrate your executive communication skills and ability to influence senior leadership. Prepare to discuss high-level strategy, vision, and how your design approach aligns with organizational goals.

• Final Assessment: May include a practical exercise or a final discussion to assess cultural fit and overall suitability for the contract role.

Portfolio Review Tips:

• Focus on Leadership & Strategy: Emphasize your role in leading teams, defining strategic direction, and driving transformation, not just individual design contributions.

• Showcase End-to-End Process: Clearly articulate your methodology from user research and discovery through to strategy, design, and implementation considerations. Use service blueprints and journey maps as key visual aids.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the impact of your work, such as improvements in user satisfaction, efficiency gains, or adoption rates.

• Tailor to Public Sector: Highlight any experience with government or public sector projects, demonstrating an understanding of their unique challenges and opportunities.

• Prepare for Presentation: Practice presenting your case studies concisely and engagingly, anticipating questions about your decisions and process.

Challenge Preparation:

• Service Design Challenge: Be prepared for a hypothetical scenario where you might be asked to outline your approach to a specific public service transformation challenge. Focus on your problem-solving methodology, stakeholder engagement strategy, and key deliverables.

• Strategic Thinking: Expect questions that probe your ability to think systemically, anticipate challenges, and develop long-term strategies for digital service delivery.

• Executive Communication Simulation: Practice articulating complex design concepts and strategic recommendations in a clear, concise, and persuasive manner suitable for senior leaders.

📝 Enhancement Note: The interview process will heavily scrutinize leadership, strategic thinking, and communication skills, alongside core service design expertise. A strong, well-articulated portfolio is critical for demonstrating these capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Service Design & UX Tools: Figma, Sketch, Adobe Creative Suite (for visual assets), Miro, Mural (for collaborative whiteboarding, journey mapping, service blueprints).

• Prototyping Tools: InVision, Axure, or built-in prototyping features within design tools (e.g., Figma).

• User Research Platforms: Tools for surveys (e.g., SurveyMonkey, Typeform), user testing (e.g., UserTesting.com), and qualitative data analysis.

• Project Management Software: Jira, Asana, Trello, or similar tools for workflow management and collaboration.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and service performance is beneficial.

CRM & Automation:

• While not a primary focus for a Service Designer, understanding how CRM systems and automation tools impact customer journeys and service delivery can be advantageous.

• Familiarity with government workflow systems or case management platforms might be relevant.

📝 Enhancement Note: Proficiency with collaborative digital design tools like Figma and Miro is highly likely to be a requirement for seamless remote teamwork and artifact creation.

👥 Team Culture & Values

Operations Values:

• Citizen-Centricity: A deep commitment to understanding and serving the needs of citizens, ensuring public services are accessible, equitable, and effective for all.

• Collaboration: A strong emphasis on working effectively with diverse teams, stakeholders, and government departments to achieve shared goals.

• Innovation & Improvement: A drive to continuously explore new approaches, technologies, and methodologies to enhance digital service delivery and operational efficiency.

• Data-Driven Decision-Making: A reliance on research, analytics, and user feedback to inform strategy, design, and measure the impact of initiatives.

• Impact & Accountability: A focus on delivering tangible, positive outcomes for citizens and taking ownership of the design and transformation process.

Collaboration Style:

• Cross-functional Integration: Expect a collaborative style that integrates design thinking across various functions, including policy, IT, communications, and operational delivery teams.

• Open Feedback Culture: A willingness to share work early and often, solicit constructive feedback, and iterate based on input from diverse perspectives.

• Knowledge Sharing: A culture that encourages sharing best practices, learnings, and insights across teams and departments to build collective expertise in digital service design.

📝 Enhancement Note: The culture will likely be oriented towards public service, emphasizing the importance of making a positive societal impact through improved digital experiences.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Public Sector Bureaucracy: Working within government structures can involve complex approval processes, legacy systems, and diverse stakeholder interests, requiring patience and strong advocacy skills.

• Large-Scale Transformation Complexity: Managing the scope and interdependencies of large-scale digital transformation initiatives across multiple government departments presents significant logistical and strategic challenges.

• Balancing User Needs with Policy Constraints: Ensuring that user-centered design solutions align with government policies, regulations, and budgetary constraints requires skillful negotiation and creative problem-solving.

• Adoption of New Methodologies: Introducing and embedding new service design and UX practices within established government systems may face resistance, requiring effective change management and training.

Learning & Development Opportunities:

• Specialized Public Sector Design: Gain extensive experience in designing for public good, understanding unique user demographics and service delivery models.

• Digital Transformation Expertise: Deepen knowledge and practical application of digital transformation strategies within large, complex organizations.

• Executive Influence & Strategy: Hone skills in influencing senior leaders and shaping strategic roadmaps for government services.

• Mentorship & Team Leadership: Develop advanced leadership and mentorship capabilities by guiding and developing other design professionals.

📝 Enhancement Note: This role offers significant challenges that are also excellent learning opportunities, particularly for those interested in public service innovation and large-scale organizational change through design.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex service transformation you led. What was your strategic approach, what challenges did you face, and what was the outcome?" (Focus on your leadership, methodology, and impact.)

• "How would you approach designing a new digital service for citizens in [specific public sector context relevant to eDAS]? What are the first steps you would take?" (Demonstrate your discovery and strategic planning process.)

Company & Culture Questions:

• "What interests you about working on digital transformation within the public sector, and specifically with this eDAS initiative?" (Show genuine interest and research.)

• "How do you approach collaboration with diverse teams, including those who may not have a design background?" (Emphasize your cross-functional collaboration and communication style.)

Portfolio Presentation Strategy:

• Structure your narrative: Begin with the problem/opportunity, detail your process and role, showcase key artifacts (blueprints, journey maps), explain your strategic decisions, and conclude with the impact and learnings.

• Highlight leadership: Clearly articulate your contributions in leading teams, influencing stakeholders, and driving the strategic direction of the project.

• Be ready for deep dives: Anticipate questions about specific design choices, research methodologies, and how you navigated challenges.

• Focus on tangible outcomes: Emphasize how your work improved the service experience for users and contributed to organizational goals.

📝 Enhancement Note: Be prepared to discuss your experience in government or similar large, complex environments, and to articulate how your design strategies directly contribute to operational improvements and citizen satisfaction.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Jobgether platform, ensuring your profile and any attached resume are up-to-date and tailored to highlight your senior service design and digital transformation experience.

• Curate your portfolio: Select 2-3 key projects that best demonstrate your leadership in service design, end-to-end transformation, and public sector impact. Ensure case studies clearly articulate the problem, your process, your role, the solutions, and quantifiable outcomes.

• Optimize your resume: Use keywords from the job description (e.g., "Service Design," "UX Design," "Digital Transformation," "Public Sector," "Executive Communication," "Service Blueprinting") and highlight achievements with metrics where possible, focusing on leadership and strategic contributions.

• Prepare your presentation: Practice walking through your portfolio case studies, focusing on clear storytelling, strategic rationale, and demonstrating your ability to influence stakeholders. Be ready to discuss your approach to a hypothetical public sector digital service challenge.

• Research the partner company (if possible) and the eDAS initiative: Understand their mission, any public statements on digital transformation, and the general landscape of government services in Canada to better tailor your responses and demonstrate informed interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.