Sr. SAP CRM Developer – CRM / Web UI (Korean Bilingual)

📍 Job Overview

Job Title: Sr. SAP CRM Developer – CRM / Web UI (Korean Bilingual)

Company: SBT Global, Inc.

Location: Plano, Texas, USA

Job Type: Contract

Category: Software Development / CRM Technology

Date Posted: September 15, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Spearhead the development and maintenance of SAP CRM applications, focusing on Web UI enhancements and functional improvements.

• Drive the full software development lifecycle (SDLC) for SAP CRM solutions, from initial requirements gathering through to deployment and ongoing support.

• Leverage deep expertise in ABAP/4, SAP CRM, and SAP Web UI to analyze existing systems and implement robust new features.

• Facilitate seamless integration between SAP CRM and external applications using OData and RESTful APIs.

• Ensure clear and comprehensive technical documentation is produced and maintained for all developed solutions.

📝 Enhancement Note: While the title specifies "Developer," the emphasis on "application maintenance and support" and "operate and maintain SAP CRM-based applications" suggests a strong operations component. This role is critical for ensuring the ongoing stability and efficiency of the SAP CRM system, directly impacting business processes and user productivity. The "Sr." title implies a leadership or senior individual contributor role within the development and operational support of the CRM system.

📈 Primary Responsibilities

• SAP CRM Application Operation & Maintenance:

  • Proactively monitor SAP CRM system performance and stability to ensure business continuity.
  • Diagnose and resolve technical issues, bugs, and incidents within the SAP CRM environment.
  • Implement system updates, patches, and configuration changes in coordination with IT operations and business stakeholders.
  • Develop and execute operational procedures for system health checks and routine maintenance tasks.

• New Feature Development & Enhancement:

  • Collaborate with business analysts and stakeholders to gather and translate functional requirements into technical specifications for SAP CRM and Web UI.
  • Design, develop, and unit test new features, enhancements, and customizations within SAP CRM using ABAP/4.
  • Implement improvements to the SAP CRM Web UI to enhance user experience and streamline workflows.
  • Conduct code reviews to ensure adherence to development standards, performance optimization, and maintainability.

• Software Development Lifecycle Management:

  • Actively participate in all phases of the SDLC, including requirements analysis, solution design, development, testing (unit, integration, user acceptance), and deployment.
  • Develop comprehensive test plans and scripts to validate functionality and ensure the quality of developed solutions.
  • Prepare and meticulously maintain software design documents, technical specifications, and user guides.
  • Contribute to project planning, estimation, and risk assessment for SAP CRM development initiatives.

• Integration & API Development:

  • Design and implement integrations between SAP CRM and external systems using SAP OData services and RESTful APIs.
  • Develop and test RFC functions and other SAP communication technologies as required.
  • Troubleshoot and resolve integration issues, ensuring data consistency and flow between systems.

• Technical Documentation & Knowledge Transfer:

  • Create and update detailed technical documentation, including system architecture diagrams, configuration guides, and troubleshooting manuals.

  • Document coding standards, best practices, and operational procedures for the SAP CRM environment.

  • Provide knowledge transfer and support to other team members and end-users as needed.

📝 Enhancement Note: The responsibilities highlight a blend of development and operational support, crucial for a stable CRM ecosystem. The emphasis on SDLC, documentation, and integration points directly to the need for structured processes and robust system management, aligning with core operations principles.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience. Experience:

• Minimum of five (5) years of professional experience in developing and maintaining information systems, with a significant focus on SAP CRM.

• Demonstrated experience in application maintenance and support, ensuring system uptime and performance.

• Proven track record in the full software development lifecycle (SDLC) for complex enterprise applications. Required Skills:

• SAP CRM Expertise: In-depth knowledge and hands-on experience with SAP CRM functionalities and architecture.

• ABAP/4 Development: Strong programming skills in ABAP/4, including advanced concepts and debugging.

• SAP Web UI Development: Extensive experience in developing and customizing SAP CRM Web UI components.

• SAP RFC Functions: Solid understanding and practical application of SAP Remote Function Call (RFC).

• API Integration: Experience with OData and RESTful API development and integration with external applications.

• Oracle Database: Familiarity and experience working with Oracle databases.

• Bilingual Proficiency: Fluent in both English and Korean, both written and spoken.

• Technical Documentation: Ability to produce clear, concise, and accurate technical documentation.

• Problem-Solving & Analytical Skills: Strong ability to analyze complex issues, identify root causes, and develop effective solutions.

• Task Management & Prioritization: Proven ability to manage, coordinate, and prioritize multiple tasks efficiently under tight deadlines.

Preferred Skills:

• Web Development Technologies: Experience with Java, .NET, and/or JavaScript.

• Stakeholder Communication: Strong communication and interpersonal skills for effective collaboration with diverse stakeholders.

• CI/CD Tools: Experience with Jenkins for continuous integration and continuous delivery (CI/CD) pipelines.

• Agile Methodologies: Familiarity with Agile development frameworks and practices.

📝 Enhancement Note: The requirement for specific SAP CRM and Web UI experience, rather than general ABAP, emphasizes the need for specialized skills crucial for maintaining and enhancing a critical business system. The bilingual requirement is a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• SAP CRM Project Demonstrations: Showcase at least two distinct SAP CRM development projects, detailing the business problem, your role, the technical solution implemented (especially Web UI enhancements), and the measurable business impact.

• Integration Case Studies: Present examples of integrating SAP CRM with external systems using OData or RESTful APIs, illustrating the data flow, error handling mechanisms, and achieved efficiencies.

• Process Optimization Examples: Include documentation or descriptions of processes you've analyzed and optimized within an SAP CRM context, highlighting improvements in user workflows, data accuracy, or system performance.

• Technical Documentation Samples: Provide samples of technical specifications, design documents, or user guides you have authored for SAP CRM solutions.

Process Documentation:

• Workflow Design & Optimization: Evidence of analyzing existing business processes and designing optimized workflows within SAP CRM, focusing on efficiency and user adoption.

• System Implementation & Automation: Examples of implementing new SAP CRM functionalities or automating repetitive tasks to reduce manual effort and improve data integrity.

• Measurement & Performance Analysis: Demonstrations of how you have tracked, measured, and reported on the performance of SAP CRM enhancements or operational improvements, using relevant metrics.

📝 Enhancement Note: For a senior developer role with an operations component, a portfolio demonstrating not just coding prowess but also process understanding, system stability contributions, and effective documentation is essential. This showcases an ability to manage the entire lifecycle of CRM functionalities from a business operations perspective.

💵 Compensation & Benefits

Salary Range: $10,195/month (DOE) - Approximately $122,340 annually.

• Explanation: Based on the provided monthly pay rate of ~$10,195 and assuming a standard 12-month contract, the annual equivalent is calculated. This figure is then benchmarked against Sr. SAP CRM Developer roles in the Plano, Texas area, considering the specific skill set (SAP CRM, ABAP, Web UI, Bilingual) and the contract nature of the employment. The "DOE" (Depending on Experience) indicates potential for variation.

Benefits:

• Contract Duration: 1-year contract period, offering focused project engagement.

• Competitive Hourly/Monthly Rate: A strong compensation package reflecting the specialized skills and experience required.

• Potential for Extension: While a 1-year contract is specified, there may be opportunities for extension based on performance and business needs.

• Exposure to Enterprise-Level Projects: Opportunity to work on critical SAP CRM systems for a global organization.

Working Hours: 40 hours per week.

• Note: While a standard 40-hour work week is expected, the nature of application support and development may require flexibility to address critical issues that arise outside of standard business hours.

📝 Enhancement Note: The provided monthly pay rate has been annualized. Benefits are typical for contract roles, emphasizing project duration and competitive pay. The "DOE" aspect is crucial for salary negotiation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / IT Services & Consulting. SBT Global, Inc. likely operates within the broader IT services sector, providing specialized solutions and talent to various clients.

Company Size: The LinkedIn data indicates SBT Global, Inc. is a medium-sized company, likely falling within the 51-200 or 201-500 employee range, suggesting a structure that allows for both specialized teams and cross-functional collaboration.

Founded: Information on the founding date is not provided, but the company's existence suggests established operations and a presence in the IT services market.

Team Structure:

• Operations Focus: The role is embedded within a team responsible for the operational integrity and development of SAP CRM systems. This team likely includes other developers, functional consultants, and potentially business analysts.

• Reporting: The Sr. SAP CRM Developer will likely report to a Development Manager, IT Operations Lead, or a CRM Functional Lead.

• Cross-Functional Collaboration: Close collaboration is expected with business stakeholders, end-users, IT infrastructure teams, and potentially other development teams utilizing different technologies.

Methodology:

• Agile/Hybrid Approach: Given the nature of software development and support, the team likely employs an Agile or a hybrid methodology, balancing iterative development with the need for stable operational support.

• Process-Oriented: Emphasis on structured development processes, thorough testing, and robust documentation to ensure system reliability and maintainability.

• Data-Driven Decisions: While not explicitly stated, operations-focused roles often leverage data from system logs, performance metrics, and user feedback to inform development priorities and operational adjustments.

Company Website: https://www.sbtglobal.com/

📝 Enhancement Note: Based on the job description and typical IT services company structures, the inferences about team structure and methodology are made. The role's direct impact on business operations makes a process-oriented approach highly probable.

📈 Career & Growth Analysis

Operations Career Level: This role represents a Senior Individual Contributor or a potential Lead Developer position within the SAP CRM domain. It requires not just technical proficiency but also the ability to manage complex tasks, contribute to solution design, and mentor junior team members. The "Sr." designation implies a higher level of autonomy and responsibility in problem-solving and system oversight.

Reporting Structure: The developer will likely report to a management-level individual (e.g., IT Manager, Development Lead) and work closely with project managers, business analysts, and other technical specialists. Collaboration with end-users and business process owners is also a key aspect of the reporting dynamic, as feedback loops are essential for effective CRM operations.

Operations Impact: This role has a direct and significant impact on the company's operational efficiency and customer relationship management. By ensuring the SAP CRM system is robust, well-maintained, and enhanced with user-friendly features, the developer contributes to:

• Streamlined sales and customer service processes.

• Improved data accuracy for better decision-making.

• Enhanced user productivity and satisfaction.

• Reduced system downtime and operational disruptions.

• Successful integration of critical business workflows. Growth Opportunities:

• Specialization: Deepen expertise in SAP CRM, Web UI, and related SAP modules, becoming a go-to subject matter expert.

• Technical Leadership: Transition into a Team Lead or Architect role, guiding development efforts and technical strategy for SAP solutions.

• Cross-Functional Exposure: Gain broader experience by working on integrations with other enterprise systems or participating in projects involving different technology stacks.

• Project Management: Develop skills in project planning, execution, and stakeholder management, potentially moving into a project management role for IT initiatives.

• Client-Facing Roles: For an IT services firm, there's potential to move into client advisory or solution consulting roles, leveraging deep SAP CRM knowledge.

📝 Enhancement Note: The analysis focuses on the career trajectory for a senior technical role with an operations component, highlighting the potential for both technical deepening and broader career expansion within an IT services context.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office environment where collaboration and direct interaction with colleagues are expected.

Office Location(s): Plano, Texas, USA. This location is known for its strong business and technology sector presence.

Workspace Context:

• Collaborative Hub: The office environment likely facilitates in-person collaboration, brainstorming sessions, and team meetings, crucial for complex development and problem-solving.

• Technology Access: Access to necessary development tools, SAP environments, and IT infrastructure will be provided.

• Team Interaction: Opportunities for direct interaction with fellow developers, IT operations staff, business analysts, and potentially end-users to gather requirements and provide support.

Work Schedule: A standard 40-hour work week is expected, typically within business hours (e.g., 9 AM to 5 PM, Monday to Friday). However, given the critical nature of application maintenance and support, occasional flexibility may be required to address urgent production issues, system maintenance windows, or project deadlines.

📝 Enhancement Note: The on-site nature of the role is emphasized, with considerations for the collaborative aspects and potential need for off-hours work typical in application support.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial screening to assess basic qualifications, bilingual proficiency, and interest in the role.

• Technical Interview (Round 1): Expect a technical interview with a hiring manager or senior developer to assess core SAP CRM, ABAP, and Web UI development skills. This may involve conceptual questions and problem-solving scenarios.

• Technical Interview (Round 2 / Skills Assessment): A more in-depth technical assessment, potentially including a live coding exercise or a review of your portfolio. Focus will be on practical application of skills, especially regarding integration and Web UI customization.

• Bilingual Proficiency Test: A dedicated assessment or interview segment to evaluate your fluency and professional communication skills in both English and Korean.

• Final Interview: A meeting with key stakeholders or department leads to discuss team fit, career aspirations, and alignment with company culture. This may also involve a deeper dive into your portfolio and how your experience can address specific business challenges.

Portfolio Review Tips:

• Structure: Organize your portfolio logically, perhaps by project type (e.g., Web UI enhancements, integrations, process optimizations).

• Context is Key: For each project, clearly articulate the business problem, your specific role and contributions, the technical challenges faced, the solutions implemented (detailing ABAP, Web UI, API usage), and the quantifiable results or benefits achieved.

• Highlight Operations Impact: Emphasize how your work improved system stability, user efficiency, data integrity, or streamlined business processes.

• Demonstrate Bilingualism: If possible, include documentation or examples of work where Korean language was a critical component.

• Conciseness: Be prepared to walk through your portfolio efficiently, focusing on the most relevant and impactful examples.

Challenge Preparation:

• Scenario-Based Questions: Be ready for questions that present hypothetical SAP CRM issues (e.g., performance degradation, integration failures) and ask how you would diagnose and resolve them.

• Technical Deep Dives: Prepare to discuss specific ABAP coding techniques, Web UI configuration options, and API integration patterns in detail.

• Process Improvement Thinking: Practice articulating how you would analyze a business process within SAP CRM and propose technical solutions for improvement.

• Korean Communication: Practice discussing technical concepts and your experience in Korean, ensuring clarity and professional terminology.

📝 Enhancement Note: The interview process is tailored to a senior technical role with a strong emphasis on practical skills, problem-solving, and bilingual capability. The portfolio review is highlighted as a critical component for demonstrating applied expertise.

🛠 Tools & Technology Stack

Primary Tools:

• SAP CRM: The core platform for development and maintenance.

• ABAP Workbench (SE80, SE38, SE37, etc.): Essential for ABAP development.

• SAP Web UI Framework: Tools and techniques for customizing the CRM Web UI.

• SAP NetWeaver Gateway: For OData service development and management.

• SAP GUI: Standard interface for interacting with SAP systems.

• Oracle Database Tools: For database interaction, querying, and potentially performance tuning.

Analytics & Reporting:

• SAP CRM Reporting Tools: Standard reports and query tools within SAP CRM.

• Custom ABAP Reports: Development of bespoke reports for specific operational needs.

• Business Intelligence (BI) Tools (Potentially): If integrated with other systems, familiarity with BI tools for data analysis might be beneficial.

CRM & Automation:

• SAP CRM Configuration Tools: For system setup and parameterization.

• Workflow Tools (within SAP CRM): For automating business processes.

• API Management Platforms (Potentially): If extensive external integrations are managed.

• Jenkins (Preferred): For CI/CD pipelines, automating build, test, and deployment processes.

📝 Enhancement Note: This section outlines the expected technical environment, emphasizing core SAP tools and preferred CI/CD tools, critical for a developer role focused on application stability and efficient deployment.

👥 Team Culture & Values

Operations Values:

• Reliability & Stability: A strong commitment to ensuring the SAP CRM system is consistently available and performs optimally, minimizing disruptions to business operations.

• Efficiency & Optimization: A drive to streamline processes, automate tasks, and improve system performance to maximize productivity and reduce costs.

• Accuracy & Data Integrity: A focus on maintaining high standards for data quality within the CRM system, as it underpins critical business decisions.

• Collaboration & Communication: A belief in open communication and teamwork, essential for resolving complex issues and implementing effective solutions across departments.

• Continuous Improvement: An ethos of always seeking ways to enhance existing systems and processes, staying abreast of new technologies and best practices.

Collaboration Style:

• Cross-Functional Partnership: Working closely with business stakeholders to understand their needs and translate them into technical solutions, ensuring alignment between IT and business objectives.

• Knowledge Sharing: An environment where team members are encouraged to share expertise, document solutions, and support each other in overcoming technical challenges.

• Feedback Integration: A culture that values constructive feedback from peers and end-users to drive iterative improvements in system functionality and user experience.

• Problem-Solving Focus: A collaborative approach to tackling complex technical issues, leveraging the collective expertise of the team to find the most effective solutions.

📝 Enhancement Note: The inferred values and collaboration style are based on the operational demands of a senior developer role in CRM, emphasizing reliability, efficiency, and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Legacy System Maintenance: Balancing the need to maintain and support an existing SAP CRM system with the desire to implement modern solutions and improvements.

• Integration Complexity: Managing and troubleshooting intricate integrations between SAP CRM and various external systems, ensuring data consistency and flow.

• Bilingual Communication Nuances: Navigating technical discussions and documentation in two languages, ensuring clarity and avoiding misinterpretations.

• Demanding Production Support: Responding effectively to urgent production issues and maintaining system stability while simultaneously working on development projects.

• Keeping Pace with SAP Updates: Staying current with SAP's evolving CRM landscape and identifying opportunities to leverage new functionalities or technologies.

Learning & Development Opportunities:

• Advanced SAP CRM/Web UI Training: Opportunities for specialized training to deepen expertise in specific areas of SAP CRM and its Web UI framework.

• Integration Technologies: Learning and applying advanced techniques for OData, RESTful APIs, and other integration patterns.

• CI/CD Implementation: Gaining hands-on experience with Jenkins and other DevOps tools to improve development and deployment efficiency.

• Project Leadership: Potential to take on lead roles in development projects, gaining experience in technical direction and team coordination.

• Industry Certifications: Pursuing relevant SAP certifications to validate expertise and enhance career prospects.

📝 Enhancement Note: This section identifies potential hurdles and corresponding growth avenues, framing challenges as opportunities for skill development and career advancement within the SAP ecosystem.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex SAP CRM Web UI enhancement you developed. What was the business problem, how did you approach the design and implementation, and what was the outcome?" (Focus on detailing your process, technical choices, and impact).

• "Walk me through a scenario where you had to integrate SAP CRM with an external system using OData or RESTful APIs. What were the key technical considerations and challenges?" (Prepare to discuss API design, data mapping, error handling, and security).

• "How do you approach diagnosing and resolving performance issues in SAP CRM applications? Provide an example." (Showcase your analytical process, use of SAP tools, and problem-solving methodology).

• "How would you ensure clear and effective communication when working with both English-speaking and Korean-speaking stakeholders on a technical project?" (Highlight your communication strategies for bilingual environments). Company & Culture Questions:

• "What do you know about SBT Global and our focus on IT services?" (Research the company's website, recent news, and specialties).

• "How do you see your role contributing to the operational success and efficiency of our clients' SAP CRM systems?" (Connect your skills to business outcomes and operational stability).

• "Describe a time you had to manage competing priorities or tight deadlines. How did you handle it?" (Demonstrate your prioritization and time management skills). Portfolio Presentation Strategy:

• Executive Summary: Start with a brief overview of your career and highlight 2-3 key projects that best represent your skills for this role.

• Storytelling: For each project, tell a clear story: the problem, your solution, the impact. Use technical terms accurately but explain the business value.

• Visual Aids: If possible, use screenshots or simplified diagrams to illustrate complex technical concepts or UI changes.

• Quantify Results: Whenever possible, use metrics (e.g., % increase in efficiency, % reduction in errors, time saved) to demonstrate the impact of your work.

• Bilingual Examples: Be ready to present or discuss any relevant work where your Korean language skills were instrumental.

📝 Enhancement Note: The interview preparation focuses on demonstrating technical expertise, problem-solving abilities, bilingual fluency, and the ability to articulate business value, all critical for this senior operations-focused development role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on SmartRecruiters.

• Resume Optimization: Tailor your resume to highlight your specific experience with SAP CRM, ABAP/4, SAP Web UI development, OData/RESTful API integrations, and any relevant experience with Oracle databases or CI/CD tools. Quantify achievements wherever possible.

• Portfolio Preparation: Assemble a concise portfolio showcasing your most relevant SAP CRM projects, focusing on Web UI enhancements, integrations, and process optimization. Be ready to discuss these in detail, emphasizing your role and the business impact.

• Bilingual Practice: Prepare to demonstrate your English and Korean fluency during the interview process. Practice discussing technical concepts and your professional experience in both languages.

• Company Research: Familiarize yourself with SBT Global, Inc., their services, and their market presence. Understand how your skills align with their client-focused IT solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.