Sr. Lead UX Designer - 11490

📍 Job Overview

Job Title: Sr. Lead UX Designer

Company: Coupa Software, Inc.

Location: Mexico City, Mexico

Job Type: Full-Time

Category: Product Design / User Experience (UX) Design

Date Posted: April 30, 2026

Experience Level: 10+ Years

Remote Status: Remote Eligible

🚀 Role Summary

• Spearhead the definition and execution of the end-to-end design strategy for Coupa's Supplier Experience Foundations pillar, a critical component of their total spend management platform.

• Lead the design of foundational, cross-product user experiences that ensure suppliers can navigate the Coupa ecosystem seamlessly, from onboarding to profile management and beyond.

• Drive the vision for the Coupa Supplier Portal (CPS) as the central hub and single source of truth for all supplier interactions within the Coupa network.

• Collaborate closely with Product, Engineering, and Operations leaders to shape platform roadmaps, define shared requirements, and advocate for supplier clarity and consistency.

• Leverage AI to enhance foundational supplier experiences, including guided onboarding, profile intelligence, and proactive recommendations for Coupa capabilities.

📝 Enhancement Note: The role is positioned as a "Sr. Lead UX Designer" within the "Supplier Experience team," focusing on the "Foundations pillar." This implies a senior-level individual contributor role with significant strategic influence and ownership over core platform elements. The emphasis on "foundational" and "cross-product" experiences suggests a need for strong systems thinking and an understanding of how individual components integrate into a larger ecosystem, particularly within a B2B SaaS environment. The mention of "AI-powered network portal" indicates a forward-thinking approach to design and technology integration.

📈 Primary Responsibilities

• Define the overarching design strategy for the Foundations pillar, encompassing supplier onboarding, identity management, profile management, navigation, and shared platform functionalities.

• Translate complex business objectives and platform constraints into a clear, actionable, and long-term design vision that bridges the Coupa Grow, Transact, and broader product ecosystems.

• Design and iterate on core platform experiences that enable suppliers to transition smoothly between different Coupa offerings, ensuring coherence, trustworthiness, and ease of use.

• Partner with Product Management, Engineering, and Operations to inform platform roadmaps, articulate shared requirements, and facilitate informed decision-making on critical tradeoffs.

• Champion the strategic integration of AI into foundational supplier experiences, focusing on areas like intelligent onboarding, profile enrichment, and personalized discovery of relevant Coupa features.

• Produce high-fidelity user flows, interactive prototypes, detailed interaction specifications, and comprehensive service experience maps to align cross-functional teams on platform functionality.

• Conduct and lead user research initiatives with a diverse global supplier base to uncover challenges, identify trust signals, and pinpoint cross-product friction points.

• Collaborate with the Design Systems team to evolve and maintain shared patterns, components, and platform conventions, ensuring scalability and consistency across web and mobile interfaces.

• Advocate for best practices in UX design, setting a high standard for craft, clarity, and scalability through individual contributions and by inspiring team members.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership ("define the end-to-end design strategy," "shape platform roadmaps") and hands-on execution ("Produce high-quality flows, components, prototypes," "Work closely with the Design Systems team"). The emphasis on "foundational, cross-product experiences" and "systems thinking" points to a need for a designer who can think holistically about a complex B2B SaaS ecosystem, not just isolated features. The active role in user research and collaboration with multiple departments underscores the importance of strong communication and influence skills.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in HCI, Design, Computer Science, or a related field is typically expected for roles of this seniority and nature.

Experience: Minimum of 10+ years of progressive experience in product design, with a strong focus on complex B2B SaaS, platform, or marketplace environments.

Required Skills:

• Extensive experience in designing sophisticated B2B SaaS products, platform ecosystems, or online marketplaces.

• Demonstrated success in simplifying complex workflows, particularly in high-stakes areas like user onboarding, identity management, permissions, configuration, or cross-product user journeys.

• Profound systems thinking capabilities, with a solid understanding of data flow, identity management, trust frameworks, and workflow progression within interconnected ecosystems.

• Expert-level proficiency in Figma for design, prototyping, and collaboration, with a track record of contributing to mature design systems and shared platform patterns.

• Strong command of design craft, including interaction design, information architecture, and visual design principles.

• Proven ability to articulate product vision and design rationale clearly, effectively influencing cross-functional partners and stakeholders.

• Experience collaborating closely with engineering teams to develop scalable solutions and navigate technical tradeoffs.

Preferred Skills:

• Experience with AI-driven product features and user experiences.

• Familiarity with supplier management, procurement, or spend management platforms.

• Experience leading design initiatives within a global or distributed team.

• Knowledge of mobile-first design principles and responsive design implementation.

• Experience mentoring junior designers or leading design critiques.

📝 Enhancement Note: The requirement for "10+ years of product design experience designing complex B2B SaaS, platform, or marketplace products" strongly indicates a senior-level role. The emphasis on "systems thinking," "foundational workflows," and "contributing to mature design systems" suggests that candidates should have experience working on interconnected product suites or platforms where consistency and scalability are paramount. "Expert-level Figma skills" and a "builder mindset" are critical indicators of the practical, hands-on capabilities and proactive approach expected.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end design processes for complex B2B SaaS or platform products, highlighting your role in strategy, research, design, and iteration.

• Include case studies that demonstrate your ability to simplify complex workflows, such as onboarding, identity management, or cross-product navigation, with clear problem statements and impactful solutions.

• Present examples of your work on foundational or core platform experiences that have improved scalability, consistency, or user efficiency across multiple products or user types.

• Provide evidence of your contribution to or creation of design systems, including how you've evolved shared patterns, components, and platform conventions.

Process Documentation:

• Clearly articulate your design process, from initial problem definition and user research to solution ideation, prototyping, and validation.

• Demonstrate how you collaborate with Product Management and Engineering to define requirements, make tradeoffs, and ensure technical feasibility.

• Explain how you leverage user research insights to inform platform-level improvements and drive design decisions.

• Illustrate how you ensure consistency and scalability of foundational experiences across different platforms (web, mobile) and product areas.

📝 Enhancement Note: Given the role's focus on "foundational, cross-product experiences" and "platform roadmaps," a portfolio should emphasize strategic thinking, systems design, and the ability to create cohesive experiences across a complex product suite. Case studies demonstrating the simplification of complex B2B workflows and contributions to design systems are crucial. The ability to showcase a deep understanding of how different components of a platform interact and how AI can enhance these interactions will be highly valued.

💵 Compensation & Benefits

Salary Range: For a Sr. Lead UX Designer with 10+ years of experience in a major metropolitan area like Mexico City, a competitive salary range would typically fall between MXN $900,000 to MXN $1,500,000 annually, depending on specific skills, experience, and negotiation. This range is based on industry benchmarks for senior design roles in SaaS companies in Latin America, considering cost of living and market demand.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Paid time off, including vacation days, personal days, and public holidays.

• Retirement savings plan (e.g., 401k equivalent in Mexico).

• Professional development opportunities, including training, conferences, and access to design resources.

• Potential for stock options or performance-based bonuses.

• Remote work flexibility and a home office stipend.

• Employee Assistance Program (EAP) for well-being support.

• Opportunities for career advancement within a growing global company.

Working Hours: Standard full-time working hours, typically 40 hours per week. While the role is remote-eligible, core collaboration hours will likely be expected to align with team members in various time zones.

📝 Enhancement Note: Salary estimates are provided for Mexico City, Mexico, considering the role's seniority (Sr. Lead, 10+ years) and the industry (B2B SaaS). The range is based on general market data for similar roles in major Latin American tech hubs. Benefits are typical for a mid-to-large-sized tech company, with an emphasis on professional development and remote work support, aligning with the "Remote Eligible" status.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Enterprise Software / Business Spend Management (BSM). Coupa operates in the rapidly growing B2B SaaS market, focusing on providing a comprehensive platform for managing total spend. This involves procurement, invoicing, expense management, and supply chain design, all enhanced by AI.

Company Size: Coupa Software, Inc. is a publicly traded company and a significant player in the enterprise software market. It employs a substantial number of people globally (likely in the thousands), indicating a structured, professional environment with established processes and resources.

Founded: Coupa was founded in 2006. This means the company has over a decade of experience, has navigated significant growth phases, and has a mature product and organizational structure.

Team Structure:

• The Sr. Lead UX Designer will be part of the Supplier Experience team, specifically focusing on the "Foundations pillar." This suggests a specialized product area within a larger design organization.

• The team likely includes Product Managers, Engineers, UX Researchers, and potentially other Designers who collaborate on specific product initiatives.

• Reporting would likely be to a Design Manager or Director overseeing the Supplier Experience or a broader product design function.

Methodology:

• Coupa emphasizes a data-driven approach, leveraging AI and community-generated insights (trillions of dollars of spend data) to inform product development and customer value.

• Design thinking and user-centered design methodologies are implied through the UX Designer role, focusing on understanding supplier needs, pain points, and journeys.

• Agile development methodologies are standard in SaaS environments, suggesting iterative design and development cycles.

• Emphasis on building robust, scalable platform capabilities that can support a growing ecosystem of buyers and suppliers.

Company Website: https://www.coupa.com/

📝 Enhancement Note: Coupa's focus on "total spend management" and leveraging "community-generated AI" positions it as a leader in data-driven enterprise solutions. The company's founding in 2006 and its scale suggest a mature organization with established processes for product development and design, while its ongoing innovation in AI indicates a forward-looking culture. The team structure implies a specialized role within a larger design function, requiring strong collaboration across product, engineering, and operations.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as "Sr. Lead UX Designer," indicating a senior individual contributor position. It signifies a high level of expertise, strategic influence, and the ability to lead design efforts for critical platform components. This level typically involves mentoring junior designers, driving design strategy, and making significant contributions to product direction.

Reporting Structure: The designer will report to a Design Manager or Director, likely within the Supplier Experience team or a broader Product Design organization. They will work closely with Product Management and Engineering leads, acting as a key design voice in cross-functional product teams.

Operations Impact: The role has a direct impact on the usability and effectiveness of Coupa's platform for its supplier network. By designing seamless onboarding, profile management, and navigation experiences, this role will influence supplier adoption, engagement, and overall satisfaction within the Coupa ecosystem. This, in turn, supports Coupa's mission to improve operational margins for its customers by making business decisions smarter and more profitable.

Growth Opportunities:

• Leadership & Mentorship: Opportunity to lead design initiatives, mentor junior designers, and influence the design direction for the Supplier Experience.

• Platform Strategy: Deepen expertise in platform design, systems thinking, and architectural considerations for large-scale B2B SaaS products as part of the Foundations pillar.

• AI Integration: Gain hands-on experience in designing user experiences for AI-powered features, contributing to Coupa's innovation in this area.

• Career Progression: Potential to move into design management roles, Principal Designer positions, or specialize further within specific product domains at Coupa.

• Industry Influence: Contribute to shaping the future of supplier experiences in the spend management industry, a critical area for business efficiency.

📝 Enhancement Note: The "Sr. Lead" designation implies a significant level of autonomy and influence. Growth opportunities extend beyond individual contribution to potential leadership, strategic impact on platform architecture, and specialization in emerging areas like AI-driven design within the B2B SaaS context. The role is positioned to contribute directly to Coupa's core value proposition of improving operational efficiency for its customers by enhancing the supplier side of the ecosystem.

🌐 Work Environment

Office Type: The job posting indicates "Remote Eligible" and lists "Mexico City, Mexico" as a location. This suggests a hybrid or fully remote work model is supported, offering flexibility. Coupa, as a large tech company, likely has well-defined remote work policies and infrastructure.

Office Location(s): While the role is remote-eligible, Coupa has offices globally, including in Mexico. For individuals choosing to work from an office, Mexico City would likely offer a modern, collaborative workspace designed to support productivity and team interaction.

Workspace Context:

• Remote Work: Expect a collaborative digital environment where communication and teamwork are facilitated through online tools (e.g., Slack, Zoom, Figma). Emphasis on asynchronous communication and clear documentation.

• Office Environment (if applicable): Modern office spaces designed for collaboration, with amenities supporting productivity and well-being. Likely equipped with the necessary technology and tools for design work.

• Tools & Technology: Access to industry-standard design software (Figma), collaboration platforms, and potentially internal tools for project management and communication.

• Team Interaction: Regular virtual or in-person meetings with design, product, and engineering teams to foster alignment and shared understanding.

Work Schedule: Standard full-time hours (approximately 40 hours per week). Flexibility is expected given the remote-eligible nature of the role, but core working hours will likely be defined to ensure effective collaboration with team members across different geographical locations.

📝 Enhancement Note: The "Remote Eligible" status is key. It implies a need for strong self-management skills and comfort with digital collaboration tools. The mention of "Mexico City, Mexico" as a location suggests that while remote work is an option, there might be a preference or possibility for employees to be based in or near specific hubs, or for those in Mexico to potentially utilize local office facilities if available and desired.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio, assessing your experience against the core requirements. Be prepared to articulate your most relevant B2B SaaS platform design experience.

• Design Challenge/Case Study: You may be asked to complete a design exercise or present a detailed case study from your portfolio. Focus on demonstrating your process, systems thinking, and ability to simplify complex problems. Clearly outline the problem, your approach, the solution, and the impact.

• Hiring Manager/Team Interviews: Interviews with the hiring manager and potential team members (other designers, product managers, engineers). Expect behavioral questions focusing on collaboration, problem-solving, leadership, and how you handle ambiguity.

• Cross-Functional Interviews: Interviews with leaders from Product, Engineering, or Operations to assess your ability to collaborate and influence across departments.

• Final Round: Potentially a conversation with senior leadership to discuss strategic vision and overall fit.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 in-depth case studies that best showcase your experience with complex B2B SaaS, platform design, systems thinking, and simplifying challenging workflows.

• Highlight Process: Clearly articulate your design process for each case study, emphasizing how you translated user needs and business goals into effective solutions. Use visuals to illustrate key stages.

• Quantify Impact: Whenever possible, include metrics or qualitative feedback demonstrating the positive impact of your designs on users and business outcomes.

• Showcase Systems Thinking: For platform roles, demonstrate your understanding of how different components interact and how your design contributes to a cohesive ecosystem.

• Figma Expertise: Be ready to discuss your use of Figma, design systems, and collaboration features within the tool.

Challenge Preparation:

• Understand the Scope: If given a design challenge, ensure you fully understand the problem statement, target users, and business objectives. Ask clarifying questions.

• Structure Your Approach: Outline your plan for tackling the challenge, including research methods, ideation techniques, and how you'll present your solution.

• Focus on Foundational Elements: Given the role's focus, consider how your solution impacts core platform functionality, scalability, and consistency.

• Communicate Clearly: Practice articulating your thought process and design decisions concisely and persuasively.

📝 Enhancement Note: The interview process for a Sr. Lead UX Designer role at a company like Coupa will likely be rigorous, emphasizing not just design skills but also strategic thinking, systems understanding, and cross-functional collaboration. A portfolio review will be critical, requiring candidates to clearly articulate their process and impact, especially in the context of complex B2B SaaS platforms and foundational design elements.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expert-level proficiency is explicitly required for design, prototyping, and collaboration. This will be the primary tool for day-to-day design work.

• Prototyping Tools: Experience with advanced prototyping capabilities within Figma or other tools (e.g., InVision, Axure) to create interactive mockups.

• User Research Platforms: Familiarity with tools for conducting user interviews, usability testing, and surveys (e.g., UserTesting.com, Maze, SurveyMonkey).

Analytics & Reporting:

• Analytics Tools: While not explicitly mentioned as a primary requirement, familiarity with product analytics tools (e.g., Amplitude, Mixpanel, Google Analytics) is beneficial for understanding user behavior and measuring design impact.

• Data Visualization: Ability to interpret data and potentially work with dashboards to understand user engagement and identify areas for improvement.

CRM & Automation:

• Design Systems Tools: Experience working with or contributing to design systems, likely managed within Figma or dedicated platforms.

• Collaboration Platforms: Proficiency with tools like Slack, Jira, Confluence, and Miro for communication, project management, and collaborative brainstorming.

📝 Enhancement Note: Figma is highlighted as a primary and "expert-level" tool, indicating its central role in the design workflow. The emphasis on "design systems" and "platform patterns" suggests that familiarity with how to build and maintain these is crucial. While not explicitly listed as required, an understanding of analytics and CRM systems is generally advantageous for B2B SaaS designers to grasp the business context and measure their impact.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong commitment to understanding and serving the needs of suppliers within the Coupa network, ensuring their experience is seamless and valuable.

• Innovation: Embracing new technologies like AI to drive product advancements and deliver competitive advantages.

• Collaboration: Fostering a transparent and open environment where cross-functional teams work together effectively to achieve common goals.

• Excellence & Ownership: Maintaining high standards for design craft, product quality, and taking initiative to drive projects to completion.

• Data-Driven Decisions: Utilizing data, including community spend data and AI insights, to inform design choices and product strategy.

Collaboration Style:

• Cross-functional Integration: Working closely with Product Management, Engineering, and Operations to align on strategy, requirements, and execution for platform initiatives.

• Empathetic Communication: Engaging with diverse stakeholders, including global suppliers, to understand their perspectives and challenges.

• Iterative Design: Embracing feedback loops and continuous improvement through regular design reviews and user validation.

• Knowledge Sharing: Willingness to share insights, best practices, and design expertise within the team and broader organization.

📝 Enhancement Note: Coupa's stated values ("Pioneering Technology," "Collaborative Culture," "Global Impact") directly inform the expected team culture. For a design role, this translates to a need for designers who are not only skilled but also adept at working within a collaborative, data-informed, and globally-minded organization that values innovation and practical execution.

⚡ Challenges & Growth Opportunities

Challenges:

• System Complexity: Designing for foundational, cross-product experiences in a large B2B SaaS ecosystem requires managing significant complexity and ensuring consistency across multiple user journeys and product areas.

• Balancing Stakeholder Needs: Navigating the needs of various stakeholders (suppliers, buyers, internal teams) while balancing platform scalability, technical constraints, and business objectives.

• AI Integration Design: Developing intuitive and effective user experiences for AI-powered features, ensuring trust and transparency for suppliers.

• Global Supplier Diversity: Catering to the varied needs, technical capabilities, and cultural contexts of a global supplier base.

• Defining a Unified Vision: Establishing and maintaining a clear, long-term design vision for the Foundations pillar that aligns disparate product elements.

Learning & Development Opportunities:

• Advanced Platform Design: Deepen expertise in designing for complex enterprise platforms and ecosystems.

• AI in UX: Gain practical experience in designing for AI-driven products, a rapidly growing field.

• Strategic Design Leadership: Develop skills in influencing product strategy and leading design initiatives at a senior level.

• Cross-functional Collaboration: Enhance abilities to work effectively with diverse teams (Product, Engineering, Operations, Data Science).

• Industry Trends: Stay abreast of advancements in spend management, B2B SaaS, and UX design through company resources and industry engagement.

📝 Enhancement Note: The challenges presented are inherent to designing for foundational elements within a large, complex B2B SaaS platform. The growth opportunities are directly tied to overcoming these challenges, offering significant potential for professional development in areas critical to modern enterprise software design.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to defining the end-to-end design strategy for a foundational product pillar within a complex ecosystem like Coupa's." (Focus on your strategic planning, vision setting, and long-term thinking.)

• "How would you approach designing a unified supplier onboarding experience that bridges multiple Coupa products (Grow, Transact) while ensuring scalability and consistency?" (Highlight your systems thinking, process simplification, and cross-product design skills.)

Company & Culture Questions:

• "Based on your understanding of Coupa's mission and the Supplier Experience team's focus, what do you see as the biggest design opportunities or challenges for suppliers using the Coupa network?" (Show your research and critical thinking about the company and its users.)

• "How do you typically collaborate with Product Managers and Engineers on defining platform roadmaps and making difficult tradeoffs?" (Illustrate your partnership approach and negotiation skills.)

Portfolio Presentation Strategy:

• Structure for Impact: Begin with a high-level overview of your role and the project's goals. Clearly define the problem and your specific contributions.

• Showcase the Process: Walk through your design process, emphasizing research, ideation, iteration, and collaboration. Use visuals effectively to illustrate key stages and decisions.

• Highlight Systems Thinking: For platform-focused projects, explicitly call out how your design fits into a larger ecosystem, addressing scalability and consistency.

• Quantify Results: Present any available metrics or qualitative feedback that demonstrate the success and impact of your design solutions.

• Be Prepared for Deep Dives: Be ready to discuss specific design choices, tradeoffs made, and alternatives considered in detail.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, systems design capabilities, and a deep understanding of B2B SaaS challenges. Candidates should be ready to articulate their process, quantify impact, and connect their experience to Coupa's specific focus on supplier experience and AI integration.

📌 Application Steps

To apply for this Sr. Lead UX Designer position:

• Submit your comprehensive application through the provided link on Coupa's careers portal.

• Portfolio Customization: Tailor your portfolio to prominently feature 2-3 in-depth case studies demonstrating your experience with complex B2B SaaS platforms, systems thinking, and simplifying challenging user workflows. Explicitly highlight your contributions to design systems and foundational platform elements.

• Resume Optimization: Ensure your resume clearly articulates your 10+ years of relevant experience, using keywords from the job description such as "B2B SaaS," "Platform Design," "Systems Thinking," "Figma," "Design Systems," and "Supplier Experience." Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, strategic approach, and how you handle ambiguity and cross-functional collaboration. Prepare to discuss your portfolio case studies in detail, focusing on problem definition, solution rationale, and impact.

• Company Research: Thoroughly research Coupa's products, their market position in spend management, their use of AI, and their company values. Understand the "Foundations pillar" and its significance within the Supplier Experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.