Shopify UX Designer – Customizer Specialist

📍 Job Overview

Job Title: Shopify UX Designer – Customizer Specialist

Company: Entrepreneur Cooperative

Location: Brazil

Job Type: Full-Time Contractor (initially part-time to full-time)

Category: UX Design / E-commerce Operations

Date Posted: 2026-10-02

Experience Level: 2+ Years of Shopify Experience

Remote Status: Fully Remote

🚀 Role Summary

• This role is a specialized UX Design position focused on the Shopify e-commerce platform, emphasizing hands-on theme customization and conversion rate optimization (CRO).

• The specialist will be responsible for planning and executing site structure, navigation, product detail pages (PDPs), and overall user experiences within Shopify's native capabilities.

• A key aspect involves utilizing Shopify OS 2.0, sections, blocks, metafields, and metaobjects directly within the Shopify Theme Customizer, alongside Figma for design and wireframing.

• This is a client-facing role requiring strong professional English for presenting designs, gathering feedback, and training clients on Shopify store management.

📝 Enhancement Note: This role is positioned at the intersection of UX Design and practical Shopify implementation. It requires a candidate who not only understands user-centered design principles but can also translate those principles into tangible storefront configurations using Shopify's built-in tools, rather than relying on extensive custom coding. The emphasis on "Customizer Specialist" and "UX-first role" with hands-on Shopify implementation highlights a need for efficiency and deep platform knowledge.

📈 Primary Responsibilities

• Plan and strategize site structure, navigation, menus (including mega menus), and overall page hierarchy for optimal user flow.

• Develop comprehensive Web Style Guides in Figma, defining typography, color palettes, button styles, and reusable component styles.

• Conduct thorough UX and CRO audits of e-commerce storefronts, translating findings into prioritized, actionable recommendations for improvement.

• Design and implement effective collection and filtering strategies, optimizing product grouping, sorting, tagging, and filtering mechanisms for enhanced discoverability.

• Shape Product Detail Page (PDP) strategy, focusing on compelling buy-box layouts, clear product information presentation, and effective cross-sell/upsell strategies.

• Balance sophisticated UX and visual design principles with the practical, realistic capabilities of Shopify themes and native functionalities.

• Stay abreast of the latest Shopify platform updates, new theme capabilities, evolving e-commerce UX best practices, and emerging AI tools relevant to design and optimization.

• Build and style key storefront pages, including homepages, product pages, collection pages, headers, footers, and content pages, directly within the Shopify Theme Customizer.

• Configure and manage metafields and metaobjects to support structured content such as detailed size guides, product specifications, and FAQs.

• Create responsive desktop and mobile wireframes and mockups in Figma for requirements that extend beyond standard theme capabilities.

• Configure and style essential Shopify apps for reviews, upsells, bundles, subscriptions, swatches, and customer support solutions, ensuring seamless integration.

• Perform rigorous quality assurance (QA) across desktop, tablet, and mobile devices, verifying functionality and design integrity.

• Conduct basic accessibility checks, including contrast ratios, alt text for images, and keyboard navigation order, to ensure WCAG compliance.

• Identify early when a specific requirement necessitates custom development beyond native Shopify capabilities.

• Prepare clear, detailed developer notes and handoff specifications for custom development tasks.

• Collaborate effectively with developers and project managers to ensure accurate implementation of designs and specifications.

• Participate actively in regular client meetings, presenting plans, designs, builds, and project progress updates.

• Clearly explain UX decisions, design rationale, and strategic recommendations to clients.

• Gather client feedback during meetings and translate it into practical design adjustments or implementation changes.

• Create user-friendly Shopify guides to empower clients in managing their stores post-launch.

• Record concise Loom training videos for clients, demonstrating store updates and day-to-day management tasks.

📝 Enhancement Note: The responsibilities are highly specific to Shopify's ecosystem and the practical application of UX principles within it. The emphasis on "native capabilities," "theme customizer," "metafields," and "metaobjects" indicates a strong preference for efficient, platform-native solutions over custom code. The client-facing aspect is also significant, requiring strong communication and presentation skills beyond pure design execution.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong understanding of Design principles, Human-Computer Interaction, or related fields is beneficial.

Experience: Minimum of 2+ years of professional experience in Shopify storefront design and customization.

Required Skills:

• 2+ years of professional experience building Shopify stores using theme-store themes and native functionalities.

• A robust portfolio demonstrating Shopify storefront work is mandatory. This portfolio must showcase hands-on Shopify Theme Customizer experience, with a clear focus on configurations rather than exclusively custom-coded or non-Shopify websites.

• Strong, demonstrable experience with Shopify OS 2.0, sections, and blocks.

• Hands-on experience effectively configuring and utilizing metafields and metaobjects within the Shopify Admin interface.

• Advanced proficiency in Figma for creating style guides, wireframes, and responsive mockups.

• Proven experience in planning comprehensive site architecture, navigation structures, product collections, and filtering systems.

• Ability to conduct a thorough UX audit of an e-commerce site and clearly articulate actionable recommendations.

• Deep understanding of e-commerce UX principles, mobile-first design methodologies, visual hierarchy, and typography.

• Demonstrated ability to design attractive and functional storefront experiences that align with the practical capabilities of Shopify themes.

• Working knowledge of WCAG accessibility fundamentals and best practices for inclusive design.

• Strong professional spoken and written English proficiency.

• Confidence and proven ability in leading client-facing meetings and presenting design recommendations in English.

• Capability to create clear, concise written documentation and record short, informative training videos.

• Reliable availability during agreed U.S. business hours, demonstrating commitment to client needs.

• Excellent organizational skills, a strong sense of ownership, responsiveness, and meticulous attention to detail within a remote work environment. Preferred Skills:

• Experience with Klaviyo, including the design and implementation of flows, email templates, and signup forms.

• Familiarity and experience with popular Shopify apps such as Rebuy, Judge.me, Okendo, Yotpo, Recharge, or Gorgias.

• Basic understanding of Liquid templating language and/or front-end HTML/CSS.

• Experience with A/B testing methodologies or Conversion Rate Optimization (CRO) techniques.

• Experience supporting e-commerce platform migrations, specifically from Magento to Shopify or BigCommerce to Shopify.

• Familiarity with AI-assisted design tools and practical methods for incorporating AI into design workflows.

📝 Enhancement Note: The qualifications emphasize practical, hands-on Shopify experience, particularly with its theme customization tools. The portfolio requirement is explicit in its focus on theme customizer work, setting a clear benchmark for candidates. The blend of design skills (Figma) with platform-specific knowledge (Shopify OS 2.0, metafields) and client-facing abilities is critical.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is required. It must clearly showcase Shopify storefronts that the candidate has personally designed and/or configured.

• The portfolio should prioritize examples demonstrating hands-on Shopify Theme Customizer experience, including configurations of sections, blocks, metafields, and metaobjects.

• Examples of wireframes, mockups, and style guides created in Figma for Shopify projects should be included.

• Case studies or project examples that highlight the candidate's process for planning site structure, navigation, collections, and filtering.

• Visual evidence of responsive design implementation across desktop, tablet, and mobile devices.

• Demonstrations of UX and CRO audit findings and the resulting recommendations or implemented solutions.

• Examples of client presentations or discussions related to design recommendations and storefront strategies. Process Documentation:

• Documentation of the candidate's approach to planning site architecture and user flows within Shopify.

• Examples of how the candidate translates UX requirements into actionable Figma designs and Shopify configurations.

• Evidence of the process for conducting UX/CRO audits and prioritizing recommendations.

• Documentation of the workflow for preparing developer handoffs, including clear specifications and notes.

• Examples of creating client training materials or documentation for Shopify store management.

📝 Enhancement Note: The portfolio is not just a collection of work but a demonstration of specific skills. The emphasis on "hands-on Shopify Theme Customizer experience" and "configurations" is paramount. Candidates should curate their portfolios to highlight projects that explicitly show their ability to leverage Shopify's native tools effectively, rather than just showcasing general web design or custom-coded Shopify projects.

💵 Compensation & Benefits

Salary Range: $1,400 – $2,200 USD per month. This range is estimated based on the provided monthly compensation for a part-time to full-time contractor role, considering the required experience level and the client's U.S. base. For a full-time engagement (approximately 40 hours/week), this translates to an hourly rate of roughly $8.08 to $12.69 USD/hour. This is a preliminary estimate and actual compensation may vary based on the candidate's specific experience, skill set, and the final agreed-upon work arrangement.

Benefits:

• Competitive compensation: $1,400–$2,200 USD/month based on engagement level.

• Fully remote opportunity: Work from anywhere within Brazil.

• Flexible U.S. working hours: Schedule can align within Eastern and Pacific Time business hours, offering flexibility.

• Flexible Paid Time Off (PTO): Includes national holidays in Brazil plus additional paid time off.

• Work on impactful projects: Engage with real-world Shopify projects for established e-commerce brands.

• Skill Development: Opportunity to deepen expertise in modern Shopify themes, apps, Klaviyo, accessibility, and emerging AI tools.

• Growth Potential: Possibility to transition from a part-time initial engagement to a larger, long-term role.

Working Hours: Flexible U.S. Business Hours. Availability is expected between Eastern Time (ET) and Pacific Time (PT) business hours (e.g., 9:00 AM - 5:00 PM ET through 9:00 AM - 5:00 PM PT). The total hours will vary based on whether the role is part-time or full-time.

📝 Enhancement Note: The salary range is provided on a monthly basis for a contractor role. It's important for candidates to understand the potential hourly equivalent and how it aligns with their expectations, especially considering the flexibility in hours. The benefits highlight remote work, flexible scheduling, and growth opportunities, which are attractive for operations and design professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce / Digital Design / Technology. The client is a U.S.-based e-commerce agency focused on Shopify design, development, migrations, and growth for mid-market brands. This industry context means a focus on driving online sales, optimizing customer journeys, and leveraging technology to achieve business goals.

Company Size: Not explicitly stated, but described as a "U.S.-based e-commerce agency" with a "remote team" of project managers, designers, and developers. This suggests a medium-sized, distributed organization.

Founded: The company was founded to help e-commerce businesses build, optimize, and scale their online stores. While the founding date isn't provided, its specialization in Shopify and growth services indicates a modern, agile approach to digital commerce.

Team Structure:

• The remote team comprises project managers, designers, and developers who collaborate closely on Shopify projects.

• This structure suggests a cross-functional team approach where specialists work together from initial planning through launch and optimization.

• Reporting lines are not detailed, but the emphasis on collaboration implies a flat or matrixed structure where project success is the primary driver. Methodology:

• Data-Driven Approach: The company combines UX strategy, design, development, and conversion optimization, indicating a data-informed approach to improving e-commerce performance.

• Agile Project Execution: Projects involve storefront planning, UX strategy, implementation, QA, launch, and ongoing optimization, suggesting an agile or iterative project management methodology.

• Client-Centric Solutions: The focus on mid-market brands and growth implies a commitment to understanding client needs and delivering tailored solutions.

Company Website: https://www.entrepreneurcooperative.com/

📝 Enhancement Note: The company culture is described as valuing clear communication, ownership, accountability, attention to detail, and practical problem-solving. For a UX Designer, this means being proactive, transparent in communication, and focused on delivering tangible results that benefit both the client's customers and their business objectives. The e-commerce focus implies a fast-paced environment driven by performance metrics.

📈 Career & Growth Analysis

Operations Career Level: This role is for a specialized UX Designer with a strong emphasis on Shopify platform expertise. It sits at the mid-level for UX Design, requiring 2+ years of direct experience, but demands a deep, hands-on understanding of a specific platform (Shopify) and its customization tools. It's less about general UX research and more about applied UX design and implementation within a commercial context.

Reporting Structure: The role involves collaboration with project managers, designers, and developers. While direct reporting lines aren't specified, the designer will likely report to a Lead Designer or Project Manager, working within project-specific teams.

Operations Impact: The UX Designer's impact is directly tied to the success of e-commerce storefronts. By improving user experience, site structure, navigation, and conversion pathways, the designer directly contributes to increased sales, customer satisfaction, and brand perception for client businesses. This role influences revenue by optimizing the customer journey on Shopify platforms.

Growth Opportunities:

• Deepened Shopify Expertise: Opportunity to become a highly specialized Shopify UX expert, mastering theme customization, OS 2.0, metafields, metaobjects, and integrations with popular apps.

• CRO Specialization: Development of skills in Conversion Rate Optimization through audits, analysis, and implementation of user-centric design improvements that drive sales.

• Client Management & Presentation: Gaining significant experience in client-facing communication, presenting designs, gathering feedback, and providing training, which are crucial for career advancement in agency settings.

• Cross-Functional Skill Development: Exposure to e-commerce strategy, development handoffs, and potentially Klaviyo, AI-assisted design, and other relevant tools.

• Long-Term Engagement: Potential to grow from a part-time contractor to a full-time, long-term role within the agency, offering stability and continued development.

📝 Enhancement Note: The growth opportunities are focused on specialization within the e-commerce and Shopify niche. This isn't a path to becoming a general UX researcher but rather a deep dive into applied UX design for e-commerce, with a strong emphasis on platform-specific implementation and client interaction.

🌐 Work Environment

Office Type: Fully Remote. The role is entirely remote, with no physical office requirement.

Office Location(s): Brazil. The role is open to candidates located in Brazil.

Workspace Context:

• Collaborative Environment: While remote, the role emphasizes collaboration with project managers, designers, and developers, likely through digital communication tools (e.g., Slack, Zoom).

• Tools & Technology: Access to and proficiency with digital design tools like Figma, Shopify's Theme Customizer, and communication platforms are essential.

• Team Interaction: Regular participation in client meetings and internal team syncs will be part of the daily workflow.

Work Schedule: Flexible U.S. Business Hours. The schedule needs to accommodate availability within the broad window of U.S. Eastern to Pacific Time business hours. This requires discipline and time management to ensure effective collaboration across time zones.

📝 Enhancement Note: The fully remote nature of the role, combined with the flexible U.S. business hours requirement, necessitates strong self-discipline, proactive communication, and effective time management from the candidate. The work environment is digitally connected and project-driven.

📄 Application & Portfolio Review Process

Interview Process:

• Portfolio Review: The initial and most critical step. Portfolios will be reviewed thoroughly to assess hands-on Shopify Theme Customizer experience and relevant design work.

• Initial Screening: Candidates whose portfolios meet the criteria will likely undergo an initial screening call to discuss experience, qualifications, and fit.

• Design/UX Challenge: A paid trial project may be assigned to assess practical skills, problem-solving abilities, and workflow in a real-world scenario. This is a key step for evaluating customizer proficiency and client communication.

• Client-Facing Interview: Final candidates will participate in client meetings to present designs and recommendations, demonstrating their English proficiency and ability to engage with stakeholders.

• Team/Hiring Manager Interview: Interviews with the hiring manager and/or team members to assess cultural fit, collaboration style, and deeper understanding of UX principles and Shopify capabilities.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest Shopify projects that best highlight your Theme Customizer skills, metafield/metaobject usage, and responsive design capabilities.

• Showcase the "How": For each project, provide context on the client's goals, your role, the challenges, your design process, and the specific Shopify features you utilized (sections, blocks, metafields, etc.).

• Highlight Customizer Expertise: Explicitly point out where you leveraged the Shopify Theme Customizer, sections, blocks, and native features. If custom code was involved, explain why it was necessary and how your design informed it.

• Figma Integration: Include examples of your Figma work (style guides, wireframes, mockups) and explain how they informed your Shopify configurations.

• Client Communication Samples: If possible, include anonymized examples of client presentations, feedback incorporation, or training materials.

• Metrics (if available): Quantify the impact of your designs where possible (e.g., improved conversion rates, reduced bounce rates).

Challenge Preparation:

• Familiarize yourself with Shopify's latest features: Review Shopify OS 2.0, sections, blocks, metafields, and metaobjects.

• Practice Figma workflows: Be ready to create wireframes or mockups quickly.

• Prepare to discuss UX/CRO principles: Be ready to articulate your thought process for improving user flows and conversion rates on an e-commerce site.

• Rehearse client presentation style: Practice explaining your design decisions and recommendations clearly and concisely in English.

• Understand limitations: Be prepared to discuss scenarios where custom development might be necessary and how you would approach preparing specifications.

📝 Enhancement Note: The application process heavily emphasizes the portfolio. Candidates must ensure their portfolios are tailored to showcase the specific "Customizer Specialist" requirements, demonstrating practical application of Shopify's native tools rather than purely conceptual design or custom coding. The paid trial project is a significant part of the evaluation.

🛠 Tools & Technology Stack

Primary Tools:

• Shopify Theme Customizer: Core tool for building and styling storefronts, including sections, blocks, and theme settings.

• Shopify Admin: For managing products, collections, metafields, metaobjects, and app configurations.

• Figma: Essential for wireframing, mockups, style guides, and creating design assets.

• Project Management Tools: Likely used for task management and collaboration (e.g., Asana, Trello, Jira, Monday.com).

• Communication Platforms: Slack, Zoom, or similar for team and client communication.

• Loom: For recording short training videos.

Analytics & Reporting:

• Shopify Analytics: For understanding basic store performance metrics.

• Google Analytics (or similar): For deeper website traffic and user behavior analysis.

• CRO Tools: Potentially tools for A/B testing or heatmapping if the candidate has prior experience.

CRM & Automation:

• Klaviyo: Preferred tool for email marketing, flows, and template design.

• Shopify Apps: Experience with apps for reviews (Judge.me, Okendo), upsells/bundles (Rebuy), subscriptions (Recharge), customer support (Gorgias), etc.

📝 Enhancement Note: Proficiency in Shopify's native customization tools (Theme Customizer, Sections, Blocks, Metafields, Metaobjects) is paramount. Figma is the primary design tool. Experience with e-commerce apps and email marketing platforms like Klaviyo is highly advantageous.

👥 Team Culture & Values

Operations Values:

• Clear Communication: Open, honest, and timely communication is key in a remote, client-facing role.

• Ownership & Accountability: Taking full responsibility for work from inception to completion, ensuring high quality and client satisfaction.

• Attention to Detail: Meticulousness in design, configuration, and QA to ensure polished and error-free storefronts.

• Practical Problem-Solving: Finding efficient and effective solutions that leverage Shopify's capabilities, prioritizing practicality and business impact.

• Client Focus: Understanding client needs and delivering solutions that drive their e-commerce success.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with project managers and developers to ensure designs are implementable and accurately executed.

• Feedback-Driven: Open to receiving and providing constructive feedback to improve designs and processes.

• Proactive Communication: Regularly updating stakeholders on progress, potential roadblocks, and design decisions.

• Remote Collaboration: Utilizing digital tools effectively to maintain strong working relationships and project momentum despite geographical distance.

📝 Enhancement Note: The company culture emphasizes a proactive, detail-oriented, and client-focused approach. For a UX Designer, this means not just creating beautiful designs but ensuring they are practical, well-executed within Shopify's constraints, and directly contribute to client business goals, all while maintaining excellent communication.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing UX Idealism with Shopify Practicality: The primary challenge is designing optimal user experiences that can be realistically implemented using Shopify's native theme customization features, rather than relying on expensive custom development.

• Client Expectations Management: Effectively communicating design capabilities and limitations to clients, managing their expectations, and guiding them toward effective solutions within the platform.

• Time Zone Coordination: Ensuring seamless collaboration and responsiveness across different U.S. time zones and potentially personal schedules.

• Rapid E-commerce Evolution: Staying current with the fast-paced changes in Shopify, e-commerce trends, design tools, and AI technologies.

Learning & Development Opportunities:

• Advanced Shopify Customization: Deepening expertise in advanced theme customization techniques, Liquid templating (basic), and Shopify's evolving features like metaobjects.

• Conversion Rate Optimization (CRO) Mastery: Developing a strong analytical skill set for identifying conversion bottlenecks and implementing data-driven design solutions.

• E-commerce Strategy Integration: Gaining a broader understanding of e-commerce growth strategies, marketing automation (Klaviyo), and customer journey optimization.

• Client Relationship Management: Enhancing skills in client communication, presentation, and project stakeholder management.

• AI-Assisted Design Workflows: Exploring and integrating AI tools into the design process for efficiency and innovation.

📝 Enhancement Note: The challenges are directly tied to the specific niche of Shopify UX design. Success requires a pragmatic approach that combines strong design thinking with deep, hands-on knowledge of the Shopify platform's capabilities and limitations. Growth is focused on becoming a specialized expert in this domain.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for auditing an e-commerce site's UX and translating findings into actionable recommendations for a Shopify storefront." (Focus on your methodology, tools used, and how you prioritize recommendations.)

• "How do you balance creating an ideal user experience with the practical constraints of Shopify's theme customization capabilities? Provide an example." (Highlight your understanding of Shopify's native tools and your pragmatic approach.)

• "Walk me through a complex Shopify storefront design project you worked on. What were the key challenges, how did you leverage sections, blocks, and metafields, and what was the outcome?" (Be ready to discuss specific technical aspects and your role.) Company & Culture Questions:

• "How do you stay updated on Shopify's new features and e-commerce UX best practices?" (Show your commitment to continuous learning.)

• "Describe a time you had to manage challenging client feedback or expectations regarding a design. How did you handle it?" (Assess your client-facing and communication skills.)

• "What does 'ownership' mean to you in a remote, contractor role, especially when working with a U.S.-based agency?" (Demonstrate your accountability and proactivity.) Portfolio Presentation Strategy:

• Structure: Organize your portfolio by project. For each Shopify project, clearly state the client goal, your specific role and contributions, the key challenges, your design/customization process (especially highlighting Theme Customizer, sections, blocks, metafields), and the final outcome.

• Show, Don't Just Tell: For each point, use visuals (screenshots, mockups, live site links if available) to demonstrate your work.

• Highlight Customizer Expertise: Explicitly point out the elements you configured directly within the Shopify Theme Customizer. Explain why you used specific sections, blocks, or metafield configurations.

• Figma Integration: Show your Figma wireframes/mockups and explain how they translated into the final Shopify build.

• Concise Explanations: Be prepared to discuss your work succinctly and answer questions about your process and technical decisions.

• Practice English Delivery: Rehearse your presentation to ensure clear, confident, and professional delivery in English.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical Shopify customization skills, a user-centric approach, and strong client communication abilities. The portfolio is the primary tool, so candidates must be ready to discuss it in detail, emphasizing their hands-on experience with Shopify's native tools.

📌 Application Steps

To apply for this Shopify UX Designer – Customizer Specialist position:

• Submit your CV in English: Ensure your resume is professional and highlights your relevant Shopify and UX design experience.

• Curate Your Portfolio: Select 2-3 of your strongest Shopify projects that specifically showcase your hands-on Shopify Theme Customizer experience, use of sections, blocks, metafields, and responsive design. Prioritize work that demonstrates your ability to build functional and conversion-focused storefronts using native Shopify tools.

• Prepare Your Portfolio Presentation: Be ready to walk through your portfolio, clearly articulating your process, design decisions, and technical execution within Shopify. Practice explaining your work concisely and confidently in English.

• Research the Company: Understand the client's focus on e-commerce growth for mid-market brands and their values (communication, ownership, detail, problem-solving).

• Highlight Relevant Skills: Ensure your application and any accompanying materials clearly emphasize your proficiency in Figma, Shopify OS 2.0, metafields, metaobjects, and your experience with client-facing communication.

• Be Ready for a Trial Project: Understand that a paid trial project is a common part of the selection process to assess practical skills and workflow.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.