ServiceNow UI Builder

📍 Job Overview

Job Title: ServiceNow UI Builder Developer

Company: Jobgether (Partner Company)

Location: United States

Job Type: Contract

Category: Technology / Software Engineering / ServiceNow Development

Date Posted: 2026-09-09

Experience Level: 10+ Years Total IT Experience (with 6-7 years in technical leadership/development)

Remote Status: Remote Solely

🚀 Role Summary

• Develop and customize modern, intuitive digital experiences across the ServiceNow platform using UI Builder and the Now Experience Framework.

• Translate complex business requirements into scalable, user-friendly interfaces and reusable technical components.

• Integrate UI Builder experiences with ServiceNow tables, APIs, IntegrationHub, and emerging AI capabilities.

• Contribute technical leadership through mentoring, code reviews, and establishing development best practices.

• Work within a technically focused, collaborative environment on modern ServiceNow solutions.

📝 Enhancement Note: While the job is listed by Jobgether, it's for a partner company. The role emphasizes modern ServiceNow development with a strong focus on UI Builder and the Now Experience Framework, indicating a shift towards more contemporary front-end development paradigms within ServiceNow. The "Contract" employment type suggests a project-based engagement. The AI-derived experience level of "10+" years total IT experience, with a specific emphasis on 4+ years in ServiceNow, aligns with a senior or lead developer role. The remote status is explicitly stated as "Remote Solely" within the United States.

📈 Primary Responsibilities

• Develop and customize applications and modern user experiences using ServiceNow UI Builder and the Now Experience Framework.

• Build responsive pages, dashboards, workspaces, and portal experiences aligned with business and user requirements.

• Configure UI Builder components, Data Resources, Client State Parameters, events, Declarative Actions, and other Now Experience capabilities.

• Integrate UI Builder experiences with ServiceNow tables, APIs (REST/SOAP), Scripted REST APIs, and IntegrationHub.

• Develop reusable components using modern frontend technologies, JavaScript, and Lit Web Components.

• Apply ServiceNow scripting capabilities, including Glide APIs, Client Scripts, Business Rules, Script Includes, and UI Policies.

• Troubleshoot and resolve UI, performance, scripting, and integration-related issues.

• Participate in code reviews, ensuring solutions adhere to scalable, maintainable, and upgrade-safe development standards.

• Contribute to the implementation or integration of emerging technologies, including AI Agents, Skills, MCP Servers, and A2A Protocols.

• Mentor other developers and contribute to technical guidance, knowledge sharing, and development best practices.

📝 Enhancement Note: These responsibilities highlight a deep technical focus on ServiceNow's modern front-end capabilities. The emphasis on "reusable components," "modern frontend technologies," and specific UI Builder configurations points to a need for developers who can build efficient and maintainable user interfaces. The inclusion of AI capabilities and integration suggests a forward-looking role.

🎓 Skills & Qualifications

Education: Not specified, but a Bachelor's degree in Computer Science, Information Technology, or a related field is typically expected for roles with this experience level.

Experience:

• 8–9 years of total IT experience.

• 6–7 years of relevant hands-on technical leadership and development experience.

• At least 4 years of hands-on ServiceNow development experience, with strong expertise in UI Builder and the Now Experience Framework. Required Skills:

• Strong expertise in ServiceNow UI Builder and the Now Experience Framework.

• Proven experience developing modern ServiceNow user experiences using UI Builder and associated Now Experience technologies.

• Strong proficiency in JavaScript.

• Proficiency in modern frontend development frameworks.

• Hands-on experience with Lit Web Components.

• Hands-on experience with Data Resources, Client State Parameters, Events, Declarative Actions, and UI Builder components.

• Solid understanding of ServiceNow scripting, including Glide APIs, Client Scripts, Business Rules, Script Includes, and UI Policies.

• Practical experience with REST/SOAP APIs and ServiceNow integrations.

• Excellent communication skills.

• Mentoring capabilities.

• Strong troubleshooting and problem-solving skills.

• Code review proficiency.

• Ability to work independently and collaboratively with technical and business stakeholders. Preferred Skills:

• Demonstrated experience building or integrating AI Agents, Skills, MCP Servers, and A2A Protocols.

• Strong knowledge of the ServiceNow platform, including Scoped Applications, IntegrationHub, tables, ACLs, roles, update sets, and application scopes.

📝 Enhancement Note: The requirements clearly delineate a senior-level ServiceNow developer role, specifically for those who have actively worked with the newer UI Builder paradigm. The combination of deep ServiceNow platform knowledge with modern frontend development skills (JavaScript, Lit Web Components) is crucial. The preference for AI/ML integration experience indicates a desire for candidates who can implement cutting-edge solutions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of modern ServiceNow user interfaces built with UI Builder and the Now Experience Framework.

• Examples of responsive pages, dashboards, workspaces, or portal experiences.

• Case studies showcasing the integration of UI Builder experiences with ServiceNow data sources and APIs (REST/SOAP).

• Code samples demonstrating proficiency in JavaScript and Lit Web Components for custom UI component development.

• Documentation or examples of how reusable components were implemented and utilized.

• Proof of experience with Data Resources, Client State Parameters, and Declarative Actions.

• Examples of complex scripting (Client Scripts, Script Includes) used within ServiceNow to enhance UI functionality.

• Evidence of troubleshooting and resolving UI or performance issues in ServiceNow. Process Documentation:

• Workflow designs for implementing new UI Builder experiences from requirement gathering to deployment.

• Documentation outlining the configuration of UI Builder components, Data Resources, and Client State Parameters.

• Records of integration processes established using IntegrationHub or custom API integrations.

• Examples of code review processes and adherence to development standards.

• Documentation related to the implementation or integration of AI Agents or related technologies.

📝 Enhancement Note: For a role heavily focused on UI Builder, a portfolio is critical. It should not just list projects but showcase the how and why behind the development choices, particularly highlighting the use of modern frameworks and the successful integration of UI Builder with backend ServiceNow functionalities. Demonstrating an understanding of upgrade-safe development and component reusability will be key.

💵 Compensation & Benefits

Salary Range: As this is a contract role for a partner company in the United States, and given the 10+ years of experience requirement and specialized skillset, a competitive hourly rate is expected. Based on industry benchmarks for senior ServiceNow UI Builder Developers in the US, a range of $70 - $100+ per hour is a reasonable estimate. This can vary significantly based on specific client rates, negotiation, and the candidate's exact experience and skill set.

Benefits:

• Contract-based opportunity within a technology-focused environment.

• Opportunity to work extensively with ServiceNow UI Builder and the Now Experience Framework.

• Exposure to modern frontend technologies, ServiceNow integrations, and emerging AI capabilities.

• Opportunity to contribute to technically complex projects and modern digital experiences.

• Collaborative environment with opportunities for technical leadership, mentoring, and knowledge sharing.

Working Hours: 40 hours per week, with a specified shift timing of 12:30 PM to 9:30 PM IST (E1 Shift). This implies working closely with teams potentially based in India, requiring flexibility around time zones.

📝 Enhancement Note: The salary estimate is based on common contract rates for specialized IT roles in the US, particularly those requiring niche skills like ServiceNow UI Builder. The "E1 Shift" (12:30 PM - 9:30 PM IST) indicates a need for candidates comfortable working during Indian business hours, which may be late evening or night in some US time zones. This is a critical detail for candidates to consider for work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Software Development / IT Services (as indicated by the role and Jobgether's function). The partner company likely operates within the IT services or consulting space, specializing in ServiceNow implementations.

Company Size: Not specified, but Jobgether's AI-derived data suggests the partner company could be anywhere from a small to a large enterprise, as Jobgether aims to match candidates efficiently regardless of company size.

Founded: Not specified for the partner company. Jobgether was founded in 2022.

Team Structure:

• The role likely involves working within a dedicated ServiceNow development team or a broader digital transformation/IT solutions team at the partner company.

• Reporting structure would typically be to a ServiceNow Lead, Technical Manager, or Project Manager.

• Cross-functional collaboration is expected with business analysts, project managers, and potentially client stakeholders to gather requirements and deliver solutions. Methodology:

• Agile development methodologies (Scrum, Kanban) are likely employed for project execution.

• Emphasis on modern development practices, code quality, and efficient delivery.

• Data-driven approaches to requirement gathering and solution validation.

• Focus on creating scalable, maintainable, and upgrade-safe ServiceNow solutions.

Company Website: https://jobgether.com/how-jobgether-works (for Jobgether's platform information)

📝 Enhancement Note: The partner company is implied to be a client of Jobgether, likely a ServiceNow implementation partner or a large enterprise with a significant ServiceNow footprint. The culture will likely be results-oriented, with a focus on technical excellence and client delivery, common in consulting or specialized IT service environments.

📈 Career & Growth Analysis

Operations Career Level: Senior ServiceNow Developer / Technical Lead. This role requires significant experience and the ability to mentor others, positioning it at a senior or lead level within a technical track.

Reporting Structure: The candidate will likely report to a ServiceNow Lead, Technical Manager, or Project Manager within the partner company. They will also collaborate with business analysts and potentially client-side stakeholders.

Operations Impact: The role's impact is directly on the user experience and efficiency of ServiceNow applications. By building modern, intuitive interfaces and integrating new technologies, the developer directly contributes to improved user adoption, operational efficiency, and potentially enhanced decision-making through better data visualization and accessibility.

Growth Opportunities:

• Technical Specialization: Deepen expertise in ServiceNow UI Builder, Now Experience Framework, and emerging ServiceNow capabilities (AI, low-code/no-code advancements).

• Leadership Development: Transition into a Technical Lead or Architect role, managing project teams, guiding technical strategy, and mentoring junior developers.

• Cross-functional Exposure: Gain experience in various ServiceNow modules and integrations through diverse project assignments.

• Emerging Technologies: Become proficient in implementing AI Agents, Skills, and other advanced ServiceNow features, positioning oneself at the forefront of platform innovation.

• Contract Extension/Conversion: Successful performance in a contract role can often lead to extensions or opportunities for full-time employment with the partner company.

📝 Enhancement Note: This role offers a clear path for career advancement within the ServiceNow ecosystem, particularly for those interested in modern front-end development and platform innovation. The emphasis on mentoring and technical leadership suggests opportunities to grow into more senior or managerial positions.

🌐 Work Environment

Office Type: The role is designated as "Remote Solely," meaning the work is performed entirely from a home office.

Office Location(s): United States. While remote, the requirement to be based in the US may be due to legal, tax, or client-specific reasons.

Workspace Context:

• A dedicated home office setup is required, equipped with reliable internet access and necessary hardware for remote work.

• Collaboration will primarily occur through virtual channels: video conferencing, instant messaging, and project management tools.

• Access to ServiceNow development instances and other necessary software will be provided.

• The environment fosters autonomy and self-management, with expectations for proactive communication and engagement.

Work Schedule: The primary work schedule is specified as 12:30 PM to 9:30 PM IST. This requires adaptation to working hours that align with teams in India, which may mean late afternoons, evenings, and potentially nights depending on the candidate's specific US time zone. The standard 40-hour work week applies.

📝 Enhancement Note: The remote-first nature of this role requires strong self-discipline and time management skills. The IST shift is a significant factor that will impact daily life and requires careful consideration by potential applicants.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening (Jobgether AI): Your application will be processed by Jobgether's AI for initial fit assessment against core requirements.

• Shortlisting: Top candidates identified by AI will be shortlisted and shared with the partner company.

• Partner Company Interviews:

  • Technical Interview(s): Expect in-depth technical discussions covering ServiceNow platform knowledge, UI Builder expertise, JavaScript, frontend development, and integration concepts. Be prepared to discuss your experience with specific UI Builder components, Data Resources, and Declarative Actions.
  • Problem-Solving/Case Study: You may be presented with a scenario or a UI development challenge to assess your approach to problem-solving, design thinking, and technical implementation.
  • Behavioral/Cultural Fit Interview: Assess your collaboration style, mentoring approach, communication skills, and ability to work independently within a remote team.

• Final Decision: The partner company will make the final hiring decision.

Portfolio Review Tips:

• Highlight UI Builder Projects: Showcase specific projects where you extensively used ServiceNow UI Builder and the Now Experience Framework.

• Demonstrate Responsiveness and UI/UX: Provide examples of how your designs were responsive across different devices and improved user experience.

• Showcase Integration Skills: Detail how you integrated UI Builder experiences with ServiceNow backend data, APIs, and IntegrationHub.

• Code Samples: Include well-documented code snippets demonstrating your JavaScript and Lit Web Component proficiency.

• Explain Your Process: For each project, explain the business problem, your solution approach, the technologies used, and the measurable outcomes.

• Focus on Reusability: If you developed reusable components, clearly articulate their purpose and impact.

• Prepare to Walk Through: Be ready to present and explain your portfolio items in detail during the interview.

Challenge Preparation:

• ServiceNow UI Fundamentals: Refresh your knowledge of ServiceNow architecture, data models, ACLs, and core scripting.

• UI Builder Deep Dive: Review documentation and best practices for UI Builder, including Data Resources, Client State Parameters, and Declarative Actions.

• JavaScript & Frontend: Practice JavaScript problem-solving and be ready to discuss modern frontend patterns.

• Integration Scenarios: Prepare for questions about integrating ServiceNow with external systems via REST/SOAP.

• Mentoring Examples: Think of instances where you mentored junior developers or contributed to team knowledge sharing.

📝 Enhancement Note: The application process involves both AI screening and direct engagement with the partner company. A strong, well-curated portfolio that specifically highlights UI Builder and Now Experience Framework projects is paramount. Be prepared to articulate technical decisions and demonstrate problem-solving skills through case studies or live challenges.

🛠 Tools & Technology Stack

Primary Tools:

• ServiceNow Platform: Core development environment.

• ServiceNow UI Builder: Primary tool for building modern user interfaces.

• Now Experience Framework: Underlying framework for UI Builder development.

• JavaScript: Essential for scripting and frontend development.

• Lit Web Components: Modern framework for building reusable UI components.

• ServiceNow IntegrationHub: For low-code integration capabilities.

• ServiceNow Scoped Applications: For application development within defined scopes.

Analytics & Reporting:

• ServiceNow Reporting Tools: For creating dashboards and reports within the platform.

• ServiceNow Performance Analytics: For advanced analytics and KPI tracking.

• Browser Developer Tools: For debugging frontend code and performance analysis.

CRM & Automation:

• ServiceNow ITSM/CSM Modules: Likely relevant depending on the partner company's focus.

• ServiceNow REST/SOAP APIs: For system integrations.

• ServiceNow Scripted REST APIs: For custom API development.

📝 Enhancement Note: Proficiency in ServiceNow's core platform and its modern UI development tools (UI Builder, Now Experience Framework) is non-negotiable. Expertise in JavaScript and Lit Web Components is also critical for developing custom, reusable UI elements. Familiarity with ServiceNow's integration capabilities and scripting is expected.

👥 Team Culture & Values

Operations Values:

• Technical Excellence: A commitment to building high-quality, robust, and efficient ServiceNow solutions.

• Innovation: Embracing new technologies and modern development approaches, such as UI Builder and AI capabilities.

• Collaboration: Working effectively within a remote team and across different departments or with clients.

• Continuous Learning: Staying updated with the latest ServiceNow features and frontend development trends.

• Mentorship & Knowledge Sharing: Actively contributing to the growth of team members and the collective knowledge base.

Collaboration Style:

• Remote-First: Communication and collaboration will primarily be asynchronous or conducted via virtual meetings.

• Proactive Communication: Team members are expected to communicate updates, challenges, and progress proactively.

• Peer Review Culture: A strong emphasis on code reviews and constructive feedback to ensure quality and adherence to best practices.

• Agile Teamwork: Working within an agile framework, participating in stand-ups, sprint planning, and retrospectives.

📝 Enhancement Note: The culture is likely to be fast-paced, technically driven, and focused on delivering value through ServiceNow solutions. Given the remote nature and IST shift, adaptability and strong communication skills are vital for successful collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Adapting to IST Shift: Working non-traditional hours in the US to align with teams in India requires significant personal adjustment.

• Keeping Pace with ServiceNow Updates: The ServiceNow platform evolves rapidly; staying current with UI Builder and Now Experience Framework updates is crucial.

• Complex Integrations: Integrating UI Builder experiences with diverse backend systems and APIs can present technical hurdles.

• Balancing Mentorship and Development: Effectively mentoring junior developers while also delivering on complex development tasks.

• Remote Collaboration: Maintaining strong team cohesion and communication in a fully remote environment.

Learning & Development Opportunities:

• Advanced UI Builder Techniques: Mastering advanced configurations, custom component development, and performance optimization within UI Builder.

• ServiceNow AI & Emerging Tech: Gaining hands-on experience with AI Agents, Skills, and other cutting-edge ServiceNow features.

• Technical Leadership: Developing skills in guiding technical direction, performing architecture reviews, and leading development efforts.

• Cross-Module ServiceNow Expertise: Expanding knowledge across different ServiceNow modules through project exposure.

• Contract-to-Hire Potential: Demonstrating strong performance may open doors for permanent employment with the partner company.

📝 Enhancement Note: The primary challenge is the significant time zone difference. Growth opportunities are substantial for those looking to become leading experts in modern ServiceNow front-end development and emerging platform technologies.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UI Builder project you led or significantly contributed to. What were the key challenges, your approach, and the outcome?" (Focus on UI Builder, Now Experience, JavaScript, integrations).

• "How do you ensure your UI Builder development is responsive, scalable, and upgrade-safe?" (Focus on best practices, component design, ServiceNow standards).

• "Explain your experience with Data Resources and Client State Parameters in UI Builder. Provide an example of how you used them to manage data flow." (Focus on specific UI Builder mechanics).

• "How would you approach integrating a ServiceNow UI Builder experience with an external REST API that requires authentication?" (Focus on integration concepts and security).

• "Describe a time you mentored a junior developer on ServiceNow development. What was your approach, and what was the result?" (Focus on leadership and communication). Company & Culture Questions:

• "What interests you about this specific contract role and working with ServiceNow UI Builder?" (Show genuine interest and alignment with the role's focus).

• "How do you stay updated with the latest ServiceNow platform features and frontend development trends?" (Demonstrate a commitment to continuous learning).

• "Given the 12:30 PM - 9:30 PM IST shift, how do you plan to manage your work-life balance and ensure effective collaboration?" (Address the time zone challenge directly and positively).

• "Describe your experience working in a remote-first environment. What strategies do you use to stay productive and connected?" (Highlight self-management and communication skills). Portfolio Presentation Strategy:

• Structure: Organize your portfolio logically, perhaps by project type or complexity. For each project, present: Problem -> Solution (highlighting UI Builder, Now Experience, JS/Lit) -> Technical Details (APIs, data, scripting) -> Outcomes/Impact.

• Highlight Key Technologies: Explicitly call out your use of UI Builder, Now Experience Framework, JavaScript, and Lit Web Components.

• Quantify Impact: Where possible, use metrics (e.g., improved task completion time, reduced user errors, increased adoption) to demonstrate the value of your work.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your code, design choices, and troubleshooting process for any showcased project.

• Showcase Mentoring Contributions: If applicable, include examples of reusable components you built or documentation you created that helped others.

📝 Enhancement Note: Preparation should focus on demonstrating deep technical expertise in UI Builder and the Now Experience Framework, coupled with strong problem-solving and communication skills. Be prepared to discuss the practical application of your skills and how you handle remote work and time zone differences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Jobgether platform.

• Customize Your Resume: Tailor your resume to highlight your extensive ServiceNow development experience, specifically emphasizing your expertise with UI Builder, the Now Experience Framework, JavaScript, and Lit Web Components. Use keywords from the job description.

• Prepare Your Portfolio: Curate a portfolio that showcases your best work with ServiceNow UI Builder. Include detailed case studies, screenshots, and potentially code samples. Ensure it clearly demonstrates your ability to build modern, responsive, and integrated user experiences.

• Research ServiceNow Best Practices: Familiarize yourself with current ServiceNow development standards, UI Builder best practices, and common integration patterns.

• Practice Explaining Your Work: Rehearse presenting your portfolio projects, focusing on your technical contributions, problem-solving approach, and the impact of your work. Be ready to discuss your experience with the IST shift.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.