ServiceNow UI Builder

📍 Job Overview

Job Title: ServiceNow UI Builder Developer

Company: Jobgether (Partner Company)

Location: Brazil

Job Type: Contract

Category: Software Development / IT Operations

Date Posted: 2026-09-09

Experience Level: 8-9 years IT experience, with 6-7 years technical leadership/development and 4+ years ServiceNow UI Builder expertise.

Remote Status: Remote Solely

🚀 Role Summary

• Develop and customize modern digital experiences on the ServiceNow platform using UI Builder and the Now Experience Framework.

• Design and implement responsive pages, dashboards, workspaces, and portal experiences, translating business needs into scalable, user-friendly interfaces.

• Integrate UI Builder experiences with ServiceNow tables, APIs (REST/SOAP), IntegrationHub, and emerging AI capabilities.

• Provide technical leadership, mentoring, and contribute to development best practices within a collaborative environment.

📝 Enhancement Note: This role is presented as a contract position managed by Jobgether on behalf of a partner company, indicating a focus on specialized, project-based work. The emphasis on "modern digital experiences" and "Now Experience Framework" suggests a move beyond traditional ServiceNow development towards more contemporary, user-centric interface design within the platform.

📈 Primary Responsibilities

• Develop and customize applications and modern user interfaces leveraging ServiceNow UI Builder and the Now Experience Framework.

• Construct responsive pages, dashboards, workspaces, and portal experiences that precisely align with documented business requirements and user needs.

• Configure UI Builder components, including Data Resources, Client State Parameters, events, Declarative Actions, and other Now Experience capabilities.

• Integrate UI Builder experiences with core ServiceNow tables, platform APIs (REST and Scripted REST), SOAP services, and IntegrationHub for seamless data flow.

• Develop reusable front-end components utilizing modern frontend technologies, JavaScript, and Lit Web Components for enhanced modularity and maintainability.

• Apply ServiceNow scripting capabilities, including Glide APIs, Client Scripts, Business Rules, Script Includes, and UI Policies, to implement complex logic and automation.

• Proactively troubleshoot and resolve issues related to UI rendering, performance bottlenecks, scripting errors, and integration failures.

• Actively participate in code reviews, ensuring all developed solutions adhere to scalable, maintainable, and upgrade-safe development standards.

• Contribute to the implementation or integration of emerging technologies such as AI Agents, Skills, MCP Servers, and A2A Protocols to enhance platform capabilities.

• Mentor junior developers, share technical knowledge, and champion development best practices to foster a high-performing technical team.

📝 Enhancement Note: The responsibilities highlight a blend of front-end development expertise with deep ServiceNow platform knowledge, emphasizing the creation of advanced user interfaces and integrations. The inclusion of emerging AI technologies indicates the company's forward-looking approach to platform development.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's degree in Computer Science, Information Technology, or a related field is typically expected for roles with this experience level and technical depth. Relevant certifications in ServiceNow development are highly advantageous.

Experience:

• 8–9 years of total IT experience.

• 6–7 years of relevant hands-on technical leadership and development experience.

• At least 4 years of direct, hands-on ServiceNow development experience, with a significant focus on UI Builder and the Now Experience Framework. Required Skills:

• ServiceNow UI Builder: Proven, hands-on experience developing modern ServiceNow user experiences using UI Builder and associated Now Experience technologies.

• Now Experience Framework: Strong expertise in configuring and utilizing the core components of the Now Experience Framework.

• JavaScript: Strong proficiency in JavaScript, including modern ES6+ features and best practices for front-end development.

• Frontend Frameworks/Libraries: Experience with modern front-end development frameworks, specifically Lit Web Components, for building reusable UI elements.

• ServiceNow Platform Knowledge: Deep understanding of the ServiceNow platform architecture, including Scoped Applications, IntegrationHub, core tables, Access Control Lists (ACLs), roles, update sets, and application scopes.

• ServiceNow Scripting: Solid command of ServiceNow scripting capabilities, including Glide APIs, Client Scripts, Business Rules, Script Includes, and UI Policies.

• APIs & Integrations: Practical experience with REST/SOAP APIs and implementing integrations within the ServiceNow ecosystem.

• Data Resources & Client State Parameters: Hands-on experience configuring and utilizing Data Resources, Client State Parameters, events, Declarative Actions, and UI Builder components.

• Troubleshooting & Debugging: Demonstrated ability to effectively troubleshoot and resolve complex UI, performance, scripting, and integration issues.

• Communication & Collaboration: Excellent communication, mentoring, troubleshooting, and code review skills; ability to work independently and collaborate effectively with technical and business stakeholders.

Preferred Skills:

• Emerging Technologies: Demonstrated experience building or integrating AI Agents, Skills, MCP Servers, and A2A Protocols.

• ServiceNow Certifications: Certified Application Developer (CAD), Certified Implementation Specialist (CIS) for specific modules, or other relevant ServiceNow certifications.

• Agile Methodologies: Experience working in Agile/Scrum development environments.

• Version Control: Familiarity with Git or other version control systems for collaborative development.

📝 Enhancement Note: The requirements emphasize a senior-level specialist with a strong focus on the latest ServiceNow UI development paradigms. The combination of extensive IT experience, specific ServiceNow UI Builder expertise, and modern front-end skills (JavaScript, Lit Web Components) is crucial. The preference for AI/ML integration experience highlights the company's strategic direction.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UI Builder Case Studies: Showcase at least 2-3 distinct projects where you designed and implemented user interfaces using ServiceNow UI Builder. Detail the problem statement, your design approach, the components used, and the outcome.

• Component Reusability: Demonstrate examples of reusable components you've developed, highlighting how they improved efficiency or consistency across different interfaces.

• Integration Demonstrations: Provide evidence of integrating UI Builder experiences with external systems or ServiceNow APIs, explaining the data flow and technical implementation.

• Performance Optimization Examples: Include examples where you identified and resolved UI or script performance issues, detailing the methodology used and the impact on user experience.

• Code Samples: Prepare well-documented code samples (JavaScript, Lit Web Components) that illustrate your coding standards and technical proficiency.

Process Documentation:

• Workflow Design: Document the process you follow for translating business requirements into UI specifications and technical designs for UI Builder implementations.

• Development Lifecycle: Outline your approach to the development lifecycle for ServiceNow UI applications, including design, development, testing, deployment, and post-deployment support.

• Code Review Process: Describe your methodology for conducting and participating in code reviews, focusing on best practices for maintainability, scalability, and upgrade safety.

• Integration Strategy: Detail your approach to designing and implementing integrations for UI Builder experiences, considering data mapping, error handling, and security.

📝 Enhancement Note: For a role focused on UI Builder and modern ServiceNow development, a portfolio is critical. Candidates should focus on showcasing tangible projects that demonstrate their ability to build sophisticated, efficient, and integrated user experiences within the ServiceNow ecosystem. Emphasis should be placed on quantifiable results and best practices.

💵 Compensation & Benefits

Salary Range: As this is a contract role located in Brazil, salary will be negotiated based on experience, skills, and market rates for contract ServiceNow UI Builder Developers. A competitive hourly or daily rate is expected. Based on general market data for senior ServiceNow developers in Brazil, this could range from R$80 to R$150+ per hour, or equivalent in a fixed contract value.

Benefits:

• Contract-based Opportunity: Flexible engagement model.

• Remote Work: Fully remote position, allowing for work from anywhere within Brazil.

• Technical Leadership: Opportunities to provide technical guidance and shape solutions.

• Mentoring: Chance to mentor other developers and contribute to team growth.

• Knowledge Sharing: Collaborative environment that encourages sharing expertise and best practices.

• Exposure to Modern Technologies: Work with cutting-edge ServiceNow features, front-end technologies, and AI capabilities.

Working Hours: The role specifies a shift timing of 12:30 PM to 9:30 PM IST (Indian Standard Time). This translates to approximately 8 hours of work per day, plus a 1-hour break, totaling a 40-hour work week. Candidates must be available to work during these specific hours, which may require adjustment for those in different time zones within Brazil.

📝 Enhancement Note: The specified IST shift timing is a critical detail for candidates in Brazil, implying a significant overlap with Indian business hours. This is unusual for a role based in Brazil and suggests a specific client requirement or team structure. Salary is estimated based on typical contract rates for specialized IT roles in Brazil, adjusted for the niche skill set.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Services / IT Consulting (implied by Jobgether's model and the partner company's focus on ServiceNow development). The company is likely involved in implementing and enhancing ServiceNow solutions for various clients.

Company Size: Jobgether's platform serves a wide range of companies, but the partner company's size is not specified. However, the focus on contract roles suggests they might be a specialized consultancy or a larger organization with project-based needs.

Founded: Jobgether was founded in 2022, indicating a modern, tech-forward approach to recruitment and talent matching. The partner company's founding date is not provided.

Team Structure:

• Operations Team: The role is within a technical development team focused on ServiceNow. This team likely includes other ServiceNow developers, administrators, and potentially project managers or business analysts.

• Reporting Structure: As a contract developer, the individual will likely report to a technical lead or project manager within the partner company, with Jobgether acting as the intermediary platform.

• Cross-functional Collaboration: Collaboration will be essential with business stakeholders to gather requirements, other developers for integration, and potentially QA teams for testing. The emphasis on mentoring suggests a team culture that values knowledge sharing and collective improvement.

Methodology:

• Agile Development: Given the focus on modern development practices, it's highly probable that Agile methodologies (Scrum, Kanban) are employed for project management and development cycles.

• ServiceNow Best Practices: Adherence to ServiceNow's recommended development practices, including scoped applications, upgrade-safe coding, and proper use of platform features, will be paramount.

• Data-Driven Design: While not explicitly stated, the focus on user experience and modern interfaces implies that data and user feedback will inform design decisions.

Company Website: https://jobgether.com/ (for Jobgether's platform)

📝 Enhancement Note: The role is positioned within a modern talent acquisition framework (Jobgether) that connects candidates with partner companies. The emphasis on UI Builder and the Now Experience Framework suggests the partner company is focused on delivering contemporary ServiceNow solutions, likely for clients seeking to modernize their internal processes and user interactions.

📈 Career & Growth Analysis

Operations Career Level: Senior/Lead ServiceNow Developer (specializing in UI/Frontend). This role requires significant hands-on experience and the ability to guide technical solutions and mentor junior team members. It sits at the senior individual contributor level, with potential to move into a dedicated Tech Lead or Architect role within ServiceNow projects.

Reporting Structure: The candidate will report to a Project Manager or Technical Lead within the partner company. While Jobgether facilitates the connection, day-to-day management and technical direction will come from the hiring partner.

Operations Impact: The impact of this role is directly on the user experience and efficiency of ServiceNow applications. By creating intuitive and powerful interfaces, this developer will enhance user adoption, streamline workflows, and improve the overall effectiveness of ServiceNow for end-users and the business. This can lead to increased productivity, reduced support costs, and better data quality.

Growth Opportunities:

• Technical Specialization: Deepen expertise in advanced ServiceNow UI development, including emerging features, AI integrations, and complex component architecture.

• Technical Leadership: Transition into a ServiceNow Technical Lead or Architect role, responsible for the overall technical vision and strategy of ServiceNow projects.

• Cross-Platform Expertise: Expand knowledge into other areas of the ServiceNow platform (ITSM, ITOM, HRSD, etc.) or related technologies.

• Mentorship and Training: Formalize mentorship responsibilities, potentially leading training sessions for the development team.

• Client-Facing Roles: Move into consulting roles, advising clients on best practices for ServiceNow UI development and digital transformation initiatives.

📝 Enhancement Note: The role offers a clear path for technical growth within the ServiceNow ecosystem, particularly for those passionate about modern UI development. The contract nature may offer varied project experiences, accelerating learning.

🌐 Work Environment

Office Type: Remote Solely. This role is fully remote, with no requirement to attend a physical office.

Office Location(s): Brazil. While the work is remote, candidates are expected to be based in Brazil. The specified IST shift timing (12:30 PM - 9:30 PM IST) means candidates will need to work during Brazilian evening/night hours to align with Indian business hours.

Workspace Context:

• Home Office Setup: Candidates will be expected to maintain a suitable home office environment conducive to focused development work.

• Digital Collaboration Tools: The team will rely heavily on digital collaboration tools (e.g., Slack, Microsoft Teams, Zoom) for communication, meetings, and project management.

• ServiceNow Development Environment: Access to the ServiceNow development instances and relevant tools will be provided.

• Team Interaction: While remote, opportunities for team interaction will occur through scheduled virtual meetings, daily stand-ups, and collaborative problem-solving sessions.

Work Schedule: The core work schedule is dictated by the 12:30 PM to 9:30 PM IST shift. This requires adherence to specific working hours, which might differ significantly from standard local business hours in Brazil.

📝 Enhancement Note: The remote nature is a significant benefit, but the IST shift timing is a crucial factor for candidates in Brazil to consider due to the potential impact on work-life balance and personal schedules.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening (Jobgether): AI-powered matching followed by a brief screening by Jobgether to confirm basic qualifications and interest.

• Partner Company Screening: A conversation with the hiring partner company's recruitment or hiring manager to assess fit, experience alignment, and understanding of the role.

• Technical Assessment/Interview: This will likely involve a deep dive into ServiceNow UI Builder, Now Experience Framework, JavaScript, and problem-solving scenarios. A practical coding exercise or a review of your portfolio might be included.

• Portfolio Presentation: Be prepared to walk through your portfolio, explaining key projects, your contributions, technical challenges, and the outcomes achieved. Focus on UI Builder projects.

• Cultural Fit/Final Interview: A final discussion with key stakeholders to assess cultural alignment, communication skills, and overall suitability for the contract role.

Portfolio Review Tips:

• Focus on UI Builder: Prioritize projects where you extensively used ServiceNow UI Builder and the Now Experience Framework.

• Quantify Impact: For each project, clearly articulate the business problem, your solution, the technologies used, and the measurable results (e.g., improved user satisfaction, reduced task completion time, increased adoption rates).

• Showcase Reusability: Highlight any custom components or patterns you created that promote reusability and maintainability.

• Technical Depth: Be ready to discuss the technical intricacies of your implementations, including data binding, state management, API integrations, and scripting logic.

• Clean Code: Ensure any code samples are well-formatted, commented, and demonstrate adherence to best practices.

Challenge Preparation:

• ServiceNow UI Builder Scenarios: Prepare for questions about building specific UI elements, handling data dynamically, configuring Data Resources, and implementing complex client-side logic.

• JavaScript Fundamentals: Refresh your knowledge of modern JavaScript, including asynchronous programming, closures, and ES6+ features.

• Problem-Solving: Practice breaking down complex requirements into actionable development tasks and articulating your thought process.

• Integration Design: Be ready to discuss how you would integrate UI Builder experiences with various ServiceNow modules or external systems.

📝 Enhancement Note: The application process will likely involve multiple stages, with a strong emphasis on evaluating practical skills through a portfolio and technical assessments. Candidates should be prepared to demonstrate their expertise with ServiceNow UI Builder and modern front-end development practices.

🛠 Tools & Technology Stack

Primary Tools:

• ServiceNow Platform: Core expertise in the ServiceNow platform, including its various modules and capabilities.

• ServiceNow UI Builder: The primary tool for developing modern user interfaces within ServiceNow.

• Now Experience Framework: Understanding and utilization of this framework for building components and experiences.

• JavaScript: Essential for front-end logic, component development, and scripting.

• Lit Web Components: Key technology for building reusable UI components within the Now Experience Framework.

Analytics & Reporting:

• ServiceNow Performance Analytics: Potentially used for monitoring the performance of UI components and user interactions.

• Browser Developer Tools: Crucial for debugging front-end issues, performance profiling, and inspecting UI elements.

CRM & Automation:

• ServiceNow IntegrationHub: Used for orchestrating integrations and automating workflows connected to UI experiences.

• REST/SOAP APIs: Essential for data exchange and integrating UI Builder experiences with other systems.

• ServiceNow Scripting: Includes Glide APIs, Client Scripts, Business Rules, Script Includes, and UI Policies for server-side and client-side logic.

📝 Enhancement Note: Proficiency with the ServiceNow platform, specifically UI Builder and the Now Experience Framework, is paramount. Strong JavaScript skills and familiarity with modern front-end component development (Lit Web Components) are also critical. Experience with ServiceNow's integration capabilities and scripting is fundamental.

👥 Team Culture & Values

Operations Values:

• Innovation & Modernization: A drive to implement modern, cutting-edge solutions within the ServiceNow platform, moving beyond traditional development.

• User-Centric Design: Prioritizing the end-user experience to create intuitive, efficient, and engaging interfaces.

• Technical Excellence: Commitment to high-quality code, adherence to best practices, and continuous improvement in development standards.

• Collaboration & Knowledge Sharing: Fostering an environment where team members openly share knowledge, provide constructive feedback, and work together to solve complex challenges.

• Efficiency & Automation: Seeking opportunities to automate processes and improve efficiency through smart application design and integration.

Collaboration Style:

• Cross-functional Integration: Working closely with business stakeholders to understand requirements and ensure delivered solutions meet business objectives.

• Peer Review Culture: Engaging in regular code reviews and technical discussions to ensure code quality and share insights.

• Proactive Communication: Maintaining open lines of communication through daily stand-ups, chat channels, and virtual meetings to keep stakeholders informed and address issues promptly.

• Learning-Oriented: A culture that encourages continuous learning and adaptation to new technologies and platform updates within the ServiceNow ecosystem.

📝 Enhancement Note: The culture likely values technical prowess in modern ServiceNow development, a user-first approach, and strong collaborative practices. The emphasis on mentoring suggests a supportive environment for professional development.

⚡ Challenges & Growth Opportunities

Challenges:

• IST Shift Timing: Adapting to the 12:30 PM - 9:30 PM IST work schedule while based in Brazil presents a significant challenge related to work-life balance and personal scheduling.

• Rapidly Evolving Platform: Keeping pace with the continuous updates and new features introduced by ServiceNow, particularly within the Now Experience Framework and UI Builder.

• Complex Integrations: Designing and implementing robust integrations between UI Builder experiences and various ServiceNow modules or external systems can be technically demanding.

• Balancing Modernization with Platform Constraints: Effectively leveraging new UI capabilities while adhering to ServiceNow's architectural best practices and avoiding upgrade complexities.

• Remote Collaboration: Ensuring effective communication and seamless collaboration with a distributed team, especially given the unusual time zone alignment.

Learning & Development Opportunities:

• Advanced UI Builder Techniques: Mastering advanced features, custom component development, and performance optimization within UI Builder.

• Emerging ServiceNow Technologies: Gaining hands-on experience with AI Agents, Skills, MCP Servers, and other cutting-edge ServiceNow capabilities.

• Frontend Development Mastery: Deepening skills in JavaScript, Lit Web Components, and modern web development patterns.

• Technical Leadership: Developing skills in mentoring, code architecture, and leading technical initiatives within ServiceNow projects.

• Exposure to Diverse Client Needs: Working on various projects for different clients can provide broad exposure to diverse business challenges and ServiceNow use cases.

📝 Enhancement Note: The primary challenge is the work schedule alignment. Growth opportunities are strong for those looking to specialize and lead in modern ServiceNow UI development.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex user interface you designed using ServiceNow UI Builder. What were the key challenges, and how did you overcome them?" (Focus on your process, component choices, and problem-solving.)

• "How would you approach building a custom dashboard in UI Builder that pulls data from multiple ServiceNow tables and integrates with an external REST API?" (Demonstrate your understanding of Data Resources, API integration, and UI component configuration.)

• "Explain the role of Lit Web Components in the Now Experience Framework and provide an example of a reusable component you might create." (Showcase your front-end development knowledge and understanding of modular design.) Company & Culture Questions:

• "How do you stay updated with the latest ServiceNow releases and UI development trends?" (Highlight your commitment to continuous learning.)

• "What are your thoughts on working remotely with a team in a significantly different time zone? How would you manage communication and collaboration?" (Address the IST shift and remote work dynamics directly and proactively.)

• "Describe a time you mentored a junior developer. What was your approach, and what was the outcome?" (Prepare to discuss your leadership and knowledge-sharing capabilities.) Portfolio Presentation Strategy:

• Storytelling: Frame each portfolio piece as a narrative: the problem, your solution, your specific contributions, the technologies used, and the quantifiable results.

• Demo Key Features: If possible, prepare short live demos or screen recordings showcasing the interactivity and functionality of your UI Builder implementations.

• Technical Deep Dive: Be ready to answer detailed questions about your code, architecture decisions, and integration strategies.

• Focus on Impact: Clearly articulate the business value and user benefits derived from your work.

• Conciseness: Respect the interviewer's time; present your most impactful projects efficiently.

📝 Enhancement Note: Interviews will heavily scrutinize practical application of UI Builder, JavaScript, and ServiceNow platform knowledge. Be prepared to articulate your thought process, demonstrate problem-solving skills, and showcase your portfolio with confidence. The IST shift will likely be a point of discussion.

📌 Application Steps

To apply for this ServiceNow UI Builder Developer position:

• Submit your application through the Jobgether platform.

• Tailor Your Resume: Highlight your specific experience with ServiceNow UI Builder, Now Experience Framework, JavaScript, Lit Web Components, and relevant ServiceNow modules/integrations. Quantify achievements wherever possible.

• Curate Your Portfolio: Select 2-3 of your strongest UI Builder projects that best demonstrate your skills. Ensure you can articulate the technical details, business impact, and your specific contributions clearly.

• Prepare for the IST Shift: Be ready to discuss your availability and comfort level working the 12:30 PM - 9:30 PM IST shift. Understand how this aligns with your local Brazilian time zone.

• Research Jobgether & ServiceNow: Familiarize yourself with Jobgether's AI-powered matching process and the latest advancements in ServiceNow UI development.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, especially regarding the IST shift timing and candidate location expectations, should be verified directly with Jobgether or the hiring partner company before making application decisions.