ServiceNow Developer - UI Builder (Work From Home)

<p><strong>SPECIFIC DUTIES AND RESPONSIBILITIES</strong></p> <ul> <li>Design and configure ServiceNow UI Builder pages, workspaces, portals, and dashboards to deliver responsive user experiences.</li> <li>Develop Configurable Workspaces, including CSM Workspace and FSM Workspace, to support the platform&rsquo;s intended user journeys.</li> <li>Apply the Now Experience Framework architecture, component lifecycles, data-binding mechanisms, and native event handling to build maintainable interfaces.</li> <li>Integrate UI Builder experiences with ServiceNow backend capabilities, including Data Resources, Transform Utilities, and client-side and server-side evaluation, to support required application behavior.</li> <li>Build, deploy, and manage custom web components using the Now Experience CLI to extend ServiceNow interface capabilities.</li> <li>Use out-of-the-box component libraries to create rich layouts efficiently and consistently.</li> <li>Use JavaScript (ES6+), HTML5, and CSS/SASS, together with applicable React or Angular experience, to implement and refine front-end solutions.</li> <li>Optimize ServiceNow interfaces for modern, fluid, and responsive behavior across supported workspaces, portals, and dashboards.</li> </ul> <p><strong>Client-Side Configuration and Experience Management</strong></p> <ul> <li>Configure page and component states using client state parameters, data resources, client scripts, event handlers, and declarative actions to enable effective user interactions. ​</li> <li>Implement appropriate data binding and event-handling patterns to ensure accurate information presentation and reliable interface behavior. ​</li> </ul> <p><strong>Data Connectivity and Platform Integration</strong></p> <ul> <li>Connect user interfaces to ServiceNow tables, data resources, transform utilities, and platform services to support reliable business transactions and workflows. ​</li> <li>Integrate interfaces with REST-based services and approved platform integration</li> </ul> <p><strong>Performance, Accessibility, and Governance</strong></p> <ul> <li>Optimize component configuration, client-side processing, and data retrieval to improve page load times and overall interface responsiveness.</li> <li>Apply accessibility and web standards to deliver inclusive user experiences across supported ServiceNow solutions. ​</li> <li>Follow ServiceNow development and governance practices to produce lean, maintainable, scalable, and upgrade-safe solutions<span>. </span>​</li> </ul> <p><span><strong>COMPETENCIES</strong></span></p> <p><strong>Core Competencies (Must-have Competencies)</strong></p> <ul> <li><strong>ServiceNow UI Builder Mastery:</strong> Ability to build and configure pages, workspaces, portals, and dashboards in UI Builder, including Configurable Workspaces such as CSM Workspace and FSM Workspace.</li> <li><strong>Now Experience Framework:</strong> Strong understanding of framework architecture, component lifecycles, data binding, native event handling, and the interaction between UI Builder and ServiceNow backend resources.</li> <li><strong>Interface Design and Optimization:</strong> Ability to design and optimize modern, fluid, responsive interfaces while making effective use of out-of-the-box component libraries.</li> <li><strong>Custom Component Development:</strong> Ability to use the Now Experience CLI to build, deploy, and manage custom web components on the ServiceNow platform.</li> <li><strong>Front-End Web Development:</strong> Proficiency in JavaScript (ES6+), HTML5, and CSS/SASS, supported by practical experience with modern front-end frameworks such as React or Angular.</li> </ul> <p><strong>Complementary Competencies (Good-to-have Competencies)</strong></p> <ul> <li><strong>Relevant UI Builder Credentials:</strong> Relevant ServiceNow micro-certifications or badges related to UI Builder and the Now Experience Framework.</li> <li><strong>User-Centered Solution Design:</strong> Ability to interpret UX concepts and business process requirements and translate them into intuitive, consistent, and effective user experiences.</li> <li><strong>Stakeholder Collaboration:</strong> Ability to work effectively with business process stakeholders, UX designers, platform developers, and technical teams to align solution design with expected business outcomes.</li> <li><strong>Continuous Improvement and Platform Modernization:</strong> Ability to assess existing experiences and identify opportunities to improve their usability, performance, reusability, and alignment with modern ServiceNow development practices.</li> </ul> <p><strong>QUALIFICATIONS</strong></p> <p><strong>Educational Qualification/s </strong></p> <ul> <li>Bachelor's degree.</li> <li>ServiceNow Certified Application Developer (CAD) certification.</li> <li>ServiceNow Certified System Administrator (CSA) certification.</li> <li>Relevant micro-certifications or badges related to UI Builder and the Now Experience Framework are an asset.</li> </ul> <p><strong>Professional Qualification/s</strong></p> <ul> <li>At least 4 years of hands-on experience working with ServiceNow UI Builder and Configurable Workspaces.</li> <li>Demonstrated experience building and configuring pages, workspaces, and portals within the Now Experience UI Builder framework.</li> <li>Advanced proficiency in JavaScript, with practical experience in HTML5, CSS/SASS, and React or Angular.</li> <li>Experience using the Now Experience CLI and ServiceNow out-of-the-box component libraries.</li> <li>Strong understanding of Now Experience Framework architecture, component lifecycles, data-binding mechanisms, client state management, and native event handling.</li> <li>Experience configuring data resources, transform utilities, client- and server-side evaluation, event handlers, and declarative actions.</li> <li>Experience consuming data securely through REST services and integrating user experiences with ServiceNow platform services and IntegrationHub.</li> <li>Experience using out-of-the-box component libraries to build rich, consistent, and efficient layouts.</li> <li>Demonstrated ability to optimize interface performance, apply accessibility standards, and develop upgrade-safe solutions in accordance with ServiceNow best practices.</li> <li>Experience collaborating with business process stakeholders, UX designers, and platform teams to translate requirements into effective user experiences.</li> </ul> <p><strong>Work Conditions</strong></p> <ul> <li>Nine-hour shift consisting of eight work hours and one hour for lunch and breaks.</li> <li>Golden hours schedule: 4:00 a.m. to 1:00 p.m. Eastern Time. Corresponding local schedule and days of work are to be confirmed based on the selected GCC location.</li> </ul> <p>#LI-AE1</p>