SERVICE DESIGNER QIK

📍 Job Overview

Job Title: Service Designer QIK

Company: Banco Popular Dominicano

Location: Santo Domingo, Distrito Nacional, Dominican Republic

Job Type: Full-Time

Category: Service Design / UX Operations

Date Posted: June 03, 2026

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Orchestrate the design and improvement of user-centric services, ensuring seamless, efficient experiences that align with strategic business objectives.

• Act as a critical liaison between user needs, internal operational processes, and organizational technological capabilities.

• Drive the transformation of user insights into viable, desirable, and sustainable service solutions through advanced design methodologies.

• Foster cross-functional collaboration by facilitating workshops and translating complex requirements into clear, actionable service designs and documentation.

📝 Enhancement Note: This role focuses on the operationalization of service design within a financial institution. It requires a blend of strategic thinking, strong analytical skills, and hands-on execution to bridge the gap between customer needs and business operations. The "QIK" designation likely refers to a specific internal project or initiative focused on rapid service innovation or digital transformation.

📈 Primary Responsibilities

• Design end-to-end services by analyzing user needs and ensuring flows and products are operationally and technologically viable, delivering a coherent and positive user experience.

• Conduct in-depth customer and user research (customer journeys, service blueprints, qualitative/quantitative analysis) to identify pain points and dissatisfaction areas within existing services.

• Identify operational inefficiencies and opportunities for improvement in current services by cross-referencing research findings with key metrics like cycle times, rework, and operational errors.

• Facilitate co-creation and Design Thinking workshops with multidisciplinary teams to build collaborative solutions, drive decisions, and ensure alignment across relevant departments.

• Translate user needs into tangible service solutions by developing concrete proposals for new flows, operational changes, and digital enhancements that address genuine user problems.

• Document service designs clearly and visually using standardized formats such as journey maps, service blueprints, stakeholder maps, and operational flows, maintaining accessible and updated repositories.

• Collaborate effectively with UX, business, operations, technology, risk, and compliance teams to ensure the successful and appropriate implementation of designed services.

📝 Enhancement Note: The responsibilities emphasize a structured, data-informed approach to service design, with a strong focus on operational integration and cross-functional collaboration. The role is not purely conceptual but requires the ability to translate design into practical, implementable solutions within a complex organizational structure.

🎓 Skills & Qualifications

Education: