Service Designer Pleno

📍 Job Overview

Job Title: Service Designer Pleno

Company: Jobgether (Partner Company)

Location: Brazil

Job Type: Full-time

Category: Service Design / Product Design Operations

Date Posted: 2026-09-17

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote (Brazil)

🚀 Role Summary

• Drive the design of complex, end-to-end omnichannel experiences by understanding customer needs and operational realities.

• Systematically map intricate service ecosystems and identify opportunities for process optimization and user journey enhancement.

• Facilitate collaborative workshops and co-creation sessions using digital tools to foster innovation and alignment.

• Translate strategic business goals and user pain points into tangible, well-documented service solutions.

• Champion a balanced approach, considering user experience, operational feasibility, and business impact in all design decisions.

📝 Enhancement Note: While the title is "Service Designer," the detailed responsibilities and emphasis on process, operational realities, and cross-functional collaboration strongly align with a Revenue Operations or GTM Operations role focused on optimizing customer journeys and internal processes. The role requires a strong understanding of how design impacts operational efficiency and business outcomes, making it highly relevant for operations professionals.

📈 Primary Responsibilities

• Service Ecosystem Mapping: Develop comprehensive service blueprints, empathy maps, and flow diagrams to visualize current states and identify gaps in complex service ecosystems.

• Journey Transformation: Design fluid, consistent, and end-to-end omnichannel experiences that seamlessly connect customer needs with business objectives.

• Collaborative Facilitation: Lead discovery activities, co-creation workshops, and ideation sessions using tools like FigJam to drive collective problem-solving.

• Prototyping & Visualization: Create wireframes, low- to high-fidelity prototypes, and other visual aids to effectively communicate and test service touchpoints and interactions.

• Cross-functional Alignment: Collaborate closely with Product, Research, Content, Engineering, and Strategy teams to ensure proposed solutions are user-centered and technically feasible.

• Implementation Support: Guide and support teams during the implementation phase, ensuring clarity, quality, and adherence to design principles during handoffs.

• Design Documentation: Create structured and accessible documentation of design decisions, service solutions, processes, and key insights for diverse stakeholders.

• Operational Context Analysis: Analyze complex operational and business contexts to identify strategic opportunities for improving processes, experiences, and cross-channel interactions.

• Assumption Challenging: Proactively question initial assumptions and briefs to ensure solutions address underlying problems rather than just surface symptoms.

• Strategic Balancing: Effectively balance ideal user experiences with operational feasibility, business impact, and the long-term sustainability of proposed design solutions.

• Project Management & Transparency: Maintain organization, transparency, and clear communication throughout all project phases, from planning and alignment to delivery and iteration.

📝 Enhancement Note: The emphasis on transforming business needs, identifying fragmented journeys, designing end-to-end solutions, and balancing user experience with operational feasibility strongly indicates a role that bridges design thinking with operational execution. This is a core function within Revenue Operations, Sales Operations, and GTM Operations, focusing on optimizing processes that drive customer acquisition, retention, and revenue.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction, Business Administration, or a related field is typically preferred. Equivalent practical experience will also be considered.

Experience: Solid practical experience (2-5 years) in Service Design, Strategic Design, or Product Design, with a demonstrable focus on processes and end-to-end customer experiences.

Required Skills:

• Service Design Methodologies: Deep understanding and practical application of service mapping, journey mapping, empathy mapping, and user research techniques.

• Digital Design Tools: High proficiency in Figma for visual design, prototyping, and collaboration.

• Collaborative Tools: Strong experience with FigJam for workshop facilitation, ideation, and documentation.

• Systems Thinking: Ability to understand and analyze complex systems, identifying interdependencies and holistic impacts before defining solutions.

• Information Architecture & Usability: Solid knowledge of structuring information logically and ensuring intuitive user interactions.

• Prototyping: Skill in creating various fidelity prototypes to visualize and test design concepts.

• Workshop Facilitation: Proven ability to lead and facilitate productive workshops with diverse groups.

• Cross-functional Collaboration: Experience working effectively with Product, Engineering, Research, Content, and Strategy teams.

• Communication & Documentation: Excellent verbal and written communication skills, with the ability to clearly articulate design decisions and document processes.

• Problem Structuring: Ability to bring structure to ambiguous problems and evolving requirements.

• Strategic Mindset: Capacity to balance user needs, operational constraints, and business goals.

• Accountability & Transparency: Demonstrated responsibility for deadlines, agreements, and project alignment.

Preferred Skills:

• Experience in a fast-paced, dynamic, or ambiguous work environment.

• Familiarity with A/B testing and data analysis to inform design decisions.

• Understanding of CRM systems and their impact on customer journeys.

• Experience in a B2B SaaS or technology-driven industry.

• Familiarity with agile development methodologies.

📝 Enhancement Note: The requirements emphasize practical application and tool proficiency, typical for mid-level operations roles. The "systems-thinking" and "strategic mindset" are crucial for understanding how design impacts operational efficiency and revenue generation, aligning perfectly with GTM operations principles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-3 detailed case studies demonstrating your approach to designing end-to-end service experiences. Each case study should clearly articulate the problem, your role, the methodologies used, key challenges, design decisions, and measurable outcomes.

• Process Documentation Examples: Include samples of service blueprints, journey maps, and flow diagrams that illustrate your ability to map complex processes and interactions.

• Prototyping Samples: Present examples of wireframes and prototypes (low to high fidelity) that demonstrate your ability to visualize and communicate design solutions.

• Workshop Facilitation Evidence: Briefly describe your experience facilitating workshops, perhaps with visual artifacts or summaries of outcomes from co-creation sessions.

• Problem-Solving Approach: Clearly articulate your systematic approach to understanding complex problems and defining solutions, emphasizing how you balance user needs with business and operational realities.

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in designing new workflows or optimizing existing ones to improve efficiency, clarity, and user satisfaction.

• Implementation & Handoff: Provide examples of how you ensure smooth handoffs to development or implementation teams, maintaining design integrity.

• Measurement & Analysis: Showcase how you've used metrics or qualitative feedback to validate design decisions and demonstrate impact.

📝 Enhancement Note: A strong portfolio showcasing process mapping, workflow optimization, and the tangible impact of design on operational efficiency is critical. This aligns with operations roles where demonstrating ROI and process improvement is paramount.

💵 Compensation & Benefits

Salary Range: For a mid-level Service Designer (Pleno) in Brazil, the estimated annual salary range is between R$80,000 and R$140,000, depending on experience, specific location within Brazil, and the partner company's compensation structure. This estimate is based on current market data for design and operations roles in Brazil, considering the remote nature of the position and the emphasis on strategic impact.

Benefits:

• Multidisciplinary Collaboration: Opportunity to work closely with diverse teams (Product, Research, Content, Strategy, Technology), fostering a rich learning environment.

• Strategic Design Involvement: Engage in complex transformation initiatives that have a significant impact on service, process, and digital experiences.

• Professional Development: Exposure to systemic and strategic design thinking, with opportunities to contribute to continuous improvement of design practices.

• Complex Project Exposure: Work on challenging projects that require deep analysis of complex ecosystems and strategic problem-solving.

• Remote Work Flexibility: Fully remote position within Brazil, offering work-life balance and autonomy.

• Collaborative Culture: Environment focused on critical thinking, continuous improvement, and co-creation.

Working Hours: Standard full-time hours (approximately 40 hours per week), with flexibility often expected given the remote nature and project-based work. Specific working hours may align with the partner company's operational needs and team coordination requirements.

📝 Enhancement Note: Salary estimations are based on general market research for similar roles in Brazil. The benefits listed are extracted directly from the job description, highlighting aspects valuable to operations professionals seeking growth and impact.

🎯 Team & Company Context

🏢 Company Culture

Industry: The job description doesn't specify the partner company's industry, but the nature of the role (Service Design, digital experiences, process optimization) suggests it could be in technology, SaaS, e-commerce, financial services, or any sector undergoing digital transformation. The focus on connecting customer needs with operational realities is a universal business challenge.

Company Size: Not specified for the partner company, but Jobgether is a platform, implying a network of various company sizes. The role's responsibilities suggest a company mature enough to invest in strategic design and process improvement.

Founded: Not specified for the partner company.

Team Structure:

• Cross-functional Integration: The role operates within a highly cross-functional team, collaborating closely with Product, Research, Content, Engineering, and Strategy. This structure emphasizes shared ownership and collective problem-solving.

• Design-Centric Collaboration: The team likely values a design-led approach to problem-solving, where user-centered thinking and strategic design are integral to business decisions.

• Reporting: While not explicitly stated, a Service Designer Pleno might report to a Head of Design, a Design Lead, or a Product Lead, with strong dotted-line reporting or collaboration with operations or strategy leaders.

Methodology:

• Systems Thinking & Holistic Approach: The primary methodology involves understanding the entire ecosystem before diving into specific solutions, using tools like service blueprints.

• User-Centered Design: All solutions are grounded in understanding user needs and pain points.

• Co-creation & Collaboration: Emphasis on workshops and collaborative sessions to leverage diverse perspectives.

• Iterative Design & Validation: Design solutions are prototyped, tested, and refined based on feedback and feasibility.

• Data-Informed Decisions: While not explicitly stated, the emphasis on business impact and operational feasibility implies a need to consider data and metrics in design choices.

Company Website: https://jobgether.com/ (Jobgether platform)

📝 Enhancement Note: The description of the partner company is limited. However, the emphasis on design, process, and cross-functional collaboration points to a company that values strategic thinking and operational efficiency, common traits in successful GTM and operations-focused organizations.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level ("Pleno"), suggesting 2-5 years of relevant experience. It involves taking ownership of design initiatives, contributing strategically, and working semi-independently. For operations professionals, this level often involves deep dives into specific areas of the GTM engine (e.g., lead-to-opportunity, customer onboarding) and driving process improvements.

Reporting Structure: The role involves close collaboration with multiple departments, indicating a matrixed or highly integrated reporting structure where influence and communication are key. The Service Designer likely reports to a design leader but works daily with product and operational stakeholders.

Operations Impact: The Service Designer's work directly impacts operational efficiency by identifying and resolving process gaps, streamlining customer journeys, and ensuring seamless omnichannel experiences. This translates to improved customer satisfaction, reduced operational friction, and potentially increased conversion rates and revenue. The role bridges the "what" (user needs) with the "how" (operational execution).

Growth Opportunities:

• Specialization in Operations Design: Deepen expertise in designing and optimizing processes critical for Revenue Operations, Sales Operations, or Marketing Operations.

• Strategic Influence: Progress to senior roles where you can influence broader GTM strategy and operational roadmaps.

• Leadership Development: Potential to lead design initiatives, mentor junior designers, or transition into operations leadership roles focused on customer experience and process efficiency.

• Industry Exposure: Gain experience across various industries, understanding different operational challenges and solutions.

• Skill Enhancement: Continuous learning in advanced service design techniques, collaboration tools, and operational best practices.

📝 Enhancement Note: This role offers a unique pathway for operations professionals to leverage design thinking to solve complex operational challenges. Growth can lead to specialized operations roles or leadership positions focused on optimizing the customer lifecycle.

🌐 Work Environment

Office Type: Fully Remote. This indicates a distributed workforce, requiring strong asynchronous communication and self-management skills.

Office Location(s): Brazil. This implies candidates must be legally able to work in Brazil and potentially align with specific time zones within Brazil (e.g., America/Cuiaba is listed, suggesting a potential focus on certain regions or flexibility).

Workspace Context:

• Digital Collaboration Hub: The primary workspace is digital, relying on platforms like Figma, FigJam, and communication tools (e.g., Slack, Teams).

• Independent Work & Team Interaction: The environment supports focused, independent work while also emphasizing regular virtual interaction and collaboration with global or regional teams.

• Agile & Dynamic: Likely an environment that embraces agile methodologies, with evolving requirements and a focus on rapid iteration and problem-solving.

Work Schedule: Standard full-time (approx. 40 hours/week). While remote, adherence to core working hours for team collaboration might be necessary. Flexibility is a key aspect of remote work, but responsiveness during business hours is crucial.

📝 Enhancement Note: The fully remote nature requires candidates to be highly self-disciplined and proficient with digital collaboration tools. For operations roles, this means maintaining consistent communication and project visibility in a virtual setting.

📄 Application & Portfolio Review Process

Interview Process:

• AI Matching: Your application will first be reviewed by Jobgether's AI system for initial fit against core requirements.

• Shortlisting: Top candidates are shortlisted and shared with the partner hiring company.

• Partner Company Evaluation: The hiring company manages the subsequent stages, which typically include:

  • Initial Screening: A conversation with a hiring manager or recruiter to assess basic qualifications and cultural fit.
  • Portfolio Review & Case Study Discussion: A deep dive into your portfolio, focusing on your process, problem-solving approach, and impact. Expect to discuss specific case studies in detail.
  • Skills-Based Assessment/Workshop: Potentially a practical exercise or a facilitated workshop simulation to evaluate your design and collaboration skills in real-time.
  • Cross-functional Interviews: Meetings with potential team members from Product, Engineering, or Operations to assess collaboration and technical understanding.
  • Final Interview: A discussion with senior leadership to confirm fit and discuss role expectations.

Portfolio Review Tips:

• Highlight Operations Impact: For each case study, clearly articulate how your design work improved operational efficiency, customer experience, or business outcomes. Use quantifiable results where possible (e.g., "reduced customer onboarding time by X%", "improved task completion rate by Y%").

• Showcase Process Mapping: Emphasize your ability to map complex workflows and identify critical touchpoints for improvement.

• Demonstrate Tool Proficiency: Clearly show your skills in Figma and FigJam, using them as examples of how you create clarity and facilitate collaboration.

• Tell a Story: Structure your case studies as narratives – the challenge, your approach, the solution, and the results.

• Tailor to the Role: Review the job description carefully and ensure your portfolio highlights the skills and experiences most relevant to this specific Service Designer role, especially its operational aspects.

Challenge Preparation:

• Operational Scenarios: Be prepared for hypothetical scenarios that require you to design a solution for a complex business or customer problem, considering operational constraints.

• Process Improvement Exercises: Practice breaking down a complex process, identifying bottlenecks, and proposing improvements.

• Collaboration Simulation: Be ready to demonstrate how you would facilitate a workshop or collaborate with cross-functional stakeholders to align on a solution.

• Strategic Thinking: Prepare to articulate how you balance user needs with business objectives and operational feasibility.

📝 Enhancement Note: The AI matching process is a key differentiator. Candidates should ensure their resumes and portfolios are optimized for keyword relevance and clearly showcase operational impact. The emphasis on case studies and process is crucial for operations-focused roles.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for visual design, wireframing, prototyping, and creating design systems. Expect to demonstrate advanced proficiency.

• FigJam: Critical for collaborative workshops, ideation, service mapping, and brainstorming sessions. Proficiency in its interactive features is key.

Analytics & Reporting:

• While not explicitly listed as required tools, a strong Service Designer will be comfortable interpreting and utilizing data from:
  • Analytics Platforms: Tools like Google Analytics, Amplitude, or Mixpanel to understand user behavior and journey completion.
  • CRM Data: Understanding how CRM data (e.g., Salesforce, HubSpot) informs customer journeys and operational processes.
  • BI Tools: Familiarity with dashboarding tools (e.g., Tableau, Power BI) to understand performance metrics.

CRM & Automation:

• CRM Systems: Understanding of how CRM systems underpin customer interactions and sales/service processes is beneficial.

• Process Automation Concepts: Awareness of how automation can streamline workflows and improve efficiency, even if not directly configuring automation tools.

• Integration Concepts: Understanding how different systems connect to create seamless customer experiences.

📝 Enhancement Note: Proficiency in Figma and FigJam is non-negotiable. For operations professionals, understanding how these design tools integrate with CRM and analytics platforms to drive business outcomes is a significant advantage.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value is understanding and prioritizing user needs to create effective and satisfying experiences.

• Operational Realism: A practical approach that grounds design in what is feasible and sustainable within business and operational constraints.

• Collaboration & Co-creation: Strong emphasis on working together across disciplines, valuing diverse perspectives to build better solutions.

• Continuous Improvement: A mindset geared towards ongoing refinement of processes, experiences, and design practices.

• Transparency & Accountability: Open communication about progress, challenges, and commitments, fostering trust and reliability.

• Strategic Impact: Focus on delivering solutions that not only solve immediate problems but also contribute to long-term business goals and efficiency.

Collaboration Style:

• Cross-functional Partnership: Highly collaborative, working as an integrated partner with Product, Engineering, Research, and Strategy teams.

• Facilitative Leadership: Guiding discussions and workshops to achieve consensus and drive decisions forward.

• Open Feedback Exchange: Encouraging constructive feedback to iterate and improve designs and processes.

• Knowledge Sharing: Actively sharing insights, best practices, and learnings across teams to elevate collective capabilities.

📝 Enhancement Note: The values emphasize a pragmatic, collaborative, and results-oriented approach, which is highly compatible with the ethos of successful Revenue and GTM Operations teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Working with complex, loosely structured problems and evolving requirements requires adaptability and strong problem-framing skills.

• Balancing Ideal vs. Real: Effectively reconciling aspirational user experiences with the practical limitations of operational feasibility and business constraints.

• Cross-functional Alignment: Ensuring buy-in and consistent execution across diverse teams with potentially competing priorities.

• Demonstrating ROI: Clearly articulating and measuring the impact of design interventions on business metrics and operational efficiency.

• Remote Collaboration: Maintaining high levels of communication, collaboration, and team cohesion in a fully remote environment.

Learning & Development Opportunities:

• Advanced Service Design Techniques: Opportunities to explore and apply cutting-edge service design methodologies.

• Operational Process Optimization: Deepen understanding of how design impacts core business operations (e.g., sales, customer success, marketing).

• Cross-Disciplinary Skill Development: Learning from experts in Product, Engineering, Strategy, and Research.

• Strategic Impact Leadership: Developing skills to influence strategic decision-making and lead larger transformation initiatives.

• Tools & Technology: Staying current with advancements in design and collaboration software.

📝 Enhancement Note: The challenges highlight areas where operations professionals can leverage their expertise in process and efficiency to excel. The growth opportunities offer a path to become a leader in optimizing the intersection of design, customer experience, and operational effectiveness.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex service ecosystem you've mapped. What were the key insights, and how did you translate them into actionable improvements?" (Focus on your process mapping, systems thinking, and ability to derive insights).

• "How do you balance ideal user experiences with operational feasibility and business impact? Provide an example." (Highlight your strategic mindset and pragmatic approach).

• "Walk me through a time you facilitated a workshop with cross-functional stakeholders. What was the objective, how did you ensure engagement, and what was the outcome?" (Showcase your facilitation and collaboration skills).

• "How do you approach designing for omnichannel experiences? What are the key considerations?" (Demonstrate your understanding of end-to-end journeys).

• "Describe a situation where you had to challenge an initial brief or assumption. What was your rationale, and what was the result?" (Highlight your critical thinking and proactive problem-solving). Company & Culture Questions:

• "What attracts you to this Service Designer role, particularly given its focus on connecting customer needs with operational realities?" (Show your understanding of the role's unique blend of design and operations).

• "How do you ensure transparency and accountability in your projects, especially in a remote setting?" (Address your communication and project management approach).

• "What are your thoughts on continuous improvement in design and operations?" (Align with the company's value of ongoing refinement). Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the business or user problem you were trying to solve in each case study.

• Show Your Process: Visually demonstrate your use of tools like Figma and FigJam, explaining your methodology at each step.

• Quantify Impact: Wherever possible, present metrics that show the positive outcomes of your design work (e.g., increased efficiency, improved satisfaction, reduced errors).

• Highlight Collaboration: Explain how you worked with different teams and stakeholders to achieve the final solution.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your design decisions, the trade-offs you made, and the challenges you overcame.

📝 Enhancement Note: Interview preparation should focus on demonstrating how design thinking can solve operational challenges. Emphasize your ability to translate complex ideas into actionable plans and measurable results, akin to a strong operations professional.

📌 Application Steps

To apply for this operations-aligned design position:

• Submit your application through the provided link on Jobgether.

• Tailor Your Resume: Highlight keywords from the job description such as "Service Design," "Process Improvement," "Systems Thinking," "Figma," "FigJam," and "Cross-functional Collaboration." Quantify achievements related to efficiency, user experience, or operational impact.

• Curate Your Portfolio: Select 2-3 strong case studies that best showcase your ability to map services, design end-to-end experiences, and demonstrate tangible results. Ensure clear documentation of your process and the tools used.

• Prepare Your Narrative: Practice articulating your experience, particularly how you bridge design with operational realities and business goals. Be ready to discuss your portfolio in detail during interviews.

• Research Jobgether & Partner Company: Understand Jobgether's AI-driven matching process. While information on the partner company is limited, focus your research on industries that heavily rely on digital transformation and operational efficiency.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.