Senior UX Researcher (m/f/d)

📍 Job Overview

Job Title: Senior UX Researcher (m/f/d)

Company: DocuWare

Location: Germering, Bavaria, Germany

Job Type: Permanent employee

Category: Product Development / UX Research

Date Posted: 2026-09-08

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• Lead strategic UX research initiatives to enhance user experience and usability across DocuWare's product portfolio.

• Plan, conduct, and analyze mixed-methods user studies (qualitative and quantitative) to uncover user needs and inform product strategy.

• Translate complex research findings into actionable insights and compelling communication strategies for cross-functional teams.

• Advocate for a user-centered design approach, ensuring user needs are prioritized throughout the product development lifecycle.

• Mentor junior researchers and stakeholders, fostering a strong data-driven product experience culture within the organization.

📝 Enhancement Note: While the role is listed as UX Researcher, the emphasis on B2B context, SaaS projects, and close collaboration with Product Managers and Developers positions this as a critical role within the GTM Operations and Product Operations ecosystem, driving product-market fit and customer adoption through informed design decisions. The "m/f/d" indicates a commitment to diversity and inclusion.

📈 Primary Responsibilities

• Collaborate with Product Managers, Designers, and other stakeholders to define strategic research objectives and key performance indicators (KPIs) for user experience initiatives.

• Design and execute comprehensive research plans, including the selection of appropriate qualitative and quantitative methodologies (e.g., interviews, surveys, usability testing, contextual inquiry, diary studies).

• Prepare, conduct, and analyze user studies to explore new ideas, features, concepts, and designs, ensuring alignment with user needs and business goals.

• Synthesize research findings into clear, actionable insights and develop compelling communication strategies using frameworks such as Jobs-to-be-Done, Journey Maps, and user personas.

• Actively participate in product development sprints, providing user-centric feedback and influencing product roadmaps and feature prioritization.

• Champion user needs, goals, and pain points within multidisciplinary project teams, ensuring a consistent focus on user experience.

• Mentor and guide other UX Researchers, Designers, and Product Managers in best practices for user research and data-driven product development.

• Stay abreast of the latest UX research methodologies, tools, and industry trends, continuously seeking opportunities to innovate and improve research practices.

📝 Enhancement Note: The core responsibilities highlight a strategic and influential role. The emphasis on "strategic research objectives," "actionable insights," and "advocating for user needs" suggests that this Senior UX Researcher will not only execute research but also shape the direction of product development. The mention of "Jobs-to-be-Done frameworks" and "Journey Maps" points to a need for understanding customer lifecycle management and mapping user journeys, which are critical in GTM operations.

🎓 Skills & Qualifications

Education: Degree in Psychology, Business Psychology, Human Factors, Human-Computer Interaction, UX Market Research, Interaction Design, or a related field.

Experience: Several years of professional experience as a UX Researcher, with a strong focus on B2B contexts and ideally within SaaS projects or organizations. Demonstrated experience working collaboratively across the entire Product Development process, closely partnering with Design, Product Management, and Engineering teams.

Required Skills:

• Profound understanding of mixed-methods research, including the strengths and weaknesses of various qualitative (e.g., interviews, ethnography, focus groups) and quantitative (e.g., surveys, A/B testing, analytics) research methods.

• Expertise in test design, statistics, and data analysis to derive meaningful insights from research data.

• Strong conceptual, analytical, and strategic thinking abilities to translate research findings into impactful and actionable recommendations.

• Proven ability to collaborate effectively with diverse stakeholders across different departments and levels of the organization.

• Excellent communication, presentation, and storytelling skills, with the ability to articulate complex user needs and research insights clearly and persuasively.

• Experience in developing user-centric deliverables such as Jobs-to-be-Done frameworks and customer journey maps.

• Proficiency in advocating for user needs and promoting user-centered design principles within cross-functional teams.

• Fluency in both German and English, both written and spoken. Preferred Skills:

• Experience with specific UX research tools for data collection, analysis, and synthesis (e.g., UserTesting.com, Qualtrics, SurveyMonkey, Miro, Dovetail).

• Familiarity with agile development methodologies and experience integrating UX research into agile workflows.

• Experience mentoring junior team members or leading research initiatives.

• Knowledge of design thinking principles and facilitation of design thinking workshops.

• Understanding of B2B software market dynamics and customer segmentation.

📝 Enhancement Note: The requirements emphasize a blend of methodological rigor and strategic application. The mention of "B2B context" and "SaaS projects" is crucial for operations professionals looking to leverage their experience in enterprise software environments. The need for "strategic thinking" and "advocating for user needs" suggests that candidates with a strong understanding of product-led growth (PLG) or sales-led growth (SLG) motions will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of end-to-end UX research projects, showcasing the entire research lifecycle from planning to insight delivery.

• Case studies detailing how research insights directly influenced product decisions, design iterations, and improved user experience metrics.

• Examples of qualitative and quantitative research methodologies applied, clearly articulating the rationale for method selection.

• Evidence of creating actionable deliverables such as user personas, journey maps, Jobs-to-be-Done frameworks, or usability reports.

• Documentation of collaboration with cross-functional teams (Product Management, Design, Development) and how user insights were integrated into the product development process. Process Documentation:

• Clear articulation of your personal research process, from stakeholder alignment and research design to data analysis and reporting.

• Examples of how you have effectively communicated research findings to diverse audiences, including executive leadership.

• Documentation of how you have contributed to establishing or refining UX research processes within a team or organization.

• Evidence of continuous improvement in research methodologies and a commitment to learning and adapting to new techniques.

📝 Enhancement Note: A strong portfolio is critical for this role, especially when demonstrating the impact of research on business outcomes and product strategy. Operations candidates should focus on showcasing how their research efforts translated into tangible improvements in user adoption, retention, or conversion rates, aligning with GTM objectives.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX Researcher role in the Munich metropolitan area (Germering is a suburb of Munich), with 5-10 years of experience, a competitive salary range is estimated to be between €70,000 and €90,000 annually. This estimate considers the cost of living, demand for specialized UX talent in the tech sector, and the company's stated commitment to offering competitive compensation.

Benefits:

• Flexible work location and hours, supporting mobile work arrangements.

• 35 vacation days per year for ample rest and rejuvenation.

• Comprehensive training and development opportunities, including conferences and internal team-building activities.

• Access to sport offerings, massages, and a recreational lounge area.

• Free Fairtrade coffee, organic milk/oat milk, snacks, and fresh fruit.

• Subsidized lunch options from the Foodji fridge.

• Company pension plan contribution.

• Options for a leased e-bike, subsidized Deutschlandticket, or Bonago benefits package.

• Support for working abroad for up to 30 days per year.

• Buddy Program to assist with onboarding and integration.

• Priority registration at a selected daycare center in Germering.

• Free e-car charging on-site.

Working Hours: The role is based on a standard 40-hour work week, with flexibility in scheduling to accommodate mobile work and personal needs.

📝 Enhancement Note: The salary estimate is based on data from reputable German job boards and salary comparison sites (e.g., StepStone, Glassdoor, Kununu) for Senior UX Researcher positions in the Munich region, taking into account the specified experience level and the B2B SaaS industry. The benefits package is comprehensive and reflects a modern employer focused on employee well-being and work-life balance, which is attractive to operations professionals seeking a supportive work environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software, specifically Enterprise Content Management (ECM) and Business Process Management (BPM) solutions. DocuWare's products digitalize everyday work, aiming to eliminate paper-based processes and streamline workflows across various industries. This focus on efficiency and digitalization is highly relevant to operations professionals.

Company Size: DocuWare is a medium-to-large enterprise, with a significant global presence. This size typically offers a balance between the resources and structure of a larger corporation and the agility and collaborative spirit of a smaller organization, providing opportunities for impact and career growth within specialized teams.

Founded: DocuWare was founded in 1988, indicating a long-standing presence and established reputation in the market. This history suggests stability, a proven product offering, and a mature organizational structure that values long-term development and customer relationships.

Team Structure:

• The Senior UX Researcher will be part of the Product Management team, indicating close alignment with product strategy and roadmap development.

• This role will collaborate extensively with cross-functional teams, including Product Managers, UX Designers, Developers, and potentially Marketing and Sales teams, fostering a highly collaborative GTM environment.

• The team structure likely involves a mix of specialized roles, with opportunities to interact with individuals focused on different aspects of the product lifecycle and customer journey. Methodology:

• DocuWare emphasizes a data-driven approach, encouraging active participation and innovation from its employees.

• The company culture values continuous improvement, with a focus on measuring work and responding quickly to new opportunities.

• For operations professionals, this implies an environment where process optimization, efficiency gains, and data analysis are not only welcomed but expected.

Company Website: https://www.docuware.com/

📝 Enhancement Note: DocuWare's focus on digitalization and process optimization directly aligns with the core mission of Revenue Operations and Sales Operations. Understanding how DocuWare's solutions impact business workflows will be key for a UX Researcher in this environment, and for operations professionals seeking to understand the product's market impact. The company's history and global presence suggest a stable yet dynamic environment.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level position, indicating a need for seasoned professionals who can work autonomously, mentor others, and contribute strategically. In an operations context, this means driving significant improvements in efficiency, process effectiveness, and data integrity, often leading initiatives rather than just executing tasks. The role requires a blend of deep research expertise and leadership potential.

Reporting Structure: The Senior UX Researcher reports into the Product Management team. This placement ensures direct influence on product strategy and development. In terms of operations, this close proximity to product means insights can directly impact sales enablement, customer success strategies, and marketing messaging by providing a deep understanding of user needs and product value propositions.

Operations Impact: The primary impact of this role is ensuring DocuWare products are intuitive, effective, and meet the evolving needs of its B2B customer base. This directly influences customer satisfaction, adoption rates, retention, and ultimately, revenue growth. By advocating for the user, the Senior UX Researcher helps optimize the customer journey from initial awareness through to long-term usage and advocacy, a critical component of GTM success.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies or product areas within DocuWare's portfolio.

• Leadership: Transition into a UX Research Lead or Manager role, overseeing a team and setting research strategy for larger product initiatives.

• Cross-Functional Leadership: Move into Product Management, Product Strategy, or even roles within GTM Operations that leverage a deep understanding of customer behavior and product value.

• Skill Development: Opportunities for continued learning through conferences, training, and internal workshops, focusing on advanced research techniques, data analytics, and product strategy.

📝 Enhancement Note: For operations professionals, this role offers a unique pathway to influence product development from a user-centric perspective, which is increasingly important for successful GTM strategies. The growth opportunities highlight the potential for career progression into leadership roles that bridge the gap between product and revenue operations.

🌐 Work Environment

Office Type: DocuWare offers a hybrid work environment, allowing employees to combine mobile work with time spent in their modern office facilities. This approach aims to balance flexibility with the benefits of in-person collaboration and team cohesion.

Office Location(s): The primary office location for this role is Germering, Bavaria, Germany, a suburb of Munich. This location is accessible via public transport (train) and major highways, with amenities like free e-car charging available. DocuWare also has international offices in locations like New York and Sofia, contributing to its global team structure.

Workspace Context:

• The workspace is designed to foster collaboration and innovation, with modern office facilities and a relaxed lounge area.

• Employees have access to the latest technologies, supporting efficient work practices and research.

• Opportunities for regular interaction with colleagues across various departments, including Product Management, Design, and Development, facilitate a dynamic and integrated work experience.

Work Schedule: A standard 40-hour work week is expected, with significant flexibility in daily scheduling. This allows operations professionals to manage their time effectively, balancing deep work sessions with collaborative meetings and personal commitments.

📝 Enhancement Note: The hybrid model and flexible hours are key attractions for operations professionals who often need to balance demanding analytical work with team collaboration and cross-functional meetings. The emphasis on modern technology and collaborative spaces suggests an environment conducive to efficient workflow and knowledge sharing.

📄 Application & Portfolio Review Process

Interview Process:

• Pre-Screening (Optional): An initial call with a Recruiter to discuss general qualifications, career aspirations, and cultural fit.

• Interview with Recruiter and Hiring Manager: A more in-depth discussion covering experience, research methodologies, strategic thinking, and role expectations. Be prepared to discuss your approach to B2B SaaS UX research.

• Use Case Presentation: A critical stage where candidates present a UX research case study from their portfolio. This will likely involve demonstrating your process, insights, impact, and collaboration skills. Expect questions about how your research influenced product decisions and business outcomes.

• Team Introduction & Office Tour: An opportunity to meet potential colleagues and get a feel for the team dynamics and work environment.

• Final Evaluation: The hiring team will assess your overall fit, expertise, and potential contribution to DocuWare.

Portfolio Review Tips:

• Showcase Impact: Prioritize case studies that clearly demonstrate the tangible impact of your research on product success, user satisfaction, or business metrics. Quantify results whenever possible.

• Detail Your Process: Clearly articulate your research planning, methodology selection, data analysis techniques, and synthesis process for each case study. Explain why you chose specific methods.

• Highlight Collaboration: Provide examples of how you worked with Product Managers, Designers, and Developers, and how you translated insights into actionable recommendations for them.

• User-Centric Storytelling: Frame your case studies as narratives that highlight user problems, your research approach to understanding them, and the solutions/insights that emerged.

• Tailor to B2B SaaS: Emphasize projects within B2B or SaaS environments, demonstrating your understanding of these specific market dynamics and user behaviors.

Challenge Preparation:

• Methodology Deep Dive: Be ready to discuss the pros and cons of various research methods and when to apply them in a B2B SaaS context.

• Problem-Solving Scenarios: Prepare for hypothetical scenarios where you might need to quickly define research objectives and methodologies for a new feature or product challenge.

• Communication Skills: Practice articulating complex research findings concisely and persuasively, as you'll need to influence stakeholders with varying levels of research knowledge.

📝 Enhancement Note: The interview process is designed to assess not only research skills but also strategic thinking, collaboration, and the ability to drive product impact. For operations professionals, highlighting experience with metrics, process improvement, and cross-functional alignment will be key during these stages.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Proficiency with tools for remote usability testing, surveys, and participant recruitment (e.g., UserTesting.com, Lookback, Maze, Qualtrics, SurveyMonkey).

• Data Analysis & Synthesis Tools: Experience with qualitative analysis software (e.g., Dovetail, NVivo) and quantitative analysis tools (e.g., Excel, SPSS, R basics).

• Collaboration & Prototyping Tools: Familiarity with tools used by design and product teams for wireframing, prototyping, and collaboration (e.g., Figma, Sketch, Miro, Jira).

• Product Analytics Tools: Understanding of how to leverage product analytics data (e.g., Google Analytics, Mixpanel, Amplitude) to inform and complement qualitative research.

Analytics & Reporting:

• Ability to interpret and leverage data from product analytics platforms to identify areas for user research.

• Skill in creating clear, concise reports and presentations that communicate research findings effectively to diverse audiences.

• Experience in developing user personas, journey maps, and Jobs-to-be-Done frameworks as key research outputs. CRM & Automation:

• While not a primary CRM role, understanding how CRM data (e.g., Salesforce, HubSpot) can inform customer segmentation and research targeting is beneficial.

• Familiarity with project management and workflow automation tools (e.g., Jira, Asana) used by product and development teams.

📝 Enhancement Note: A strong understanding of the tools used for UX research and product development is essential. For operations professionals, demonstrating proficiency in data analysis and the ability to integrate insights from various tools (including CRM and product analytics) will be highly valued.

👥 Team Culture & Values

Operations Values:

• Customer-Centric: A deep commitment to understanding and serving the needs of DocuWare's B2B customers, ensuring their success through well-designed products.

• Decent: Emphasizing respect, helpfulness, and reliability in all interactions with colleagues, partners, and customers. This fosters a collaborative and supportive work environment.

• Dynamic: A proactive approach to continuous improvement, encouraging feedback, embracing new ideas, and responding quickly to evolving market opportunities and user needs.

• Passionate: A genuine enthusiasm for the company's mission, the product, and the impact of user experience, driving ambitious goals through focus and teamwork.

Collaboration Style:

• Cross-functional Integration: The role thrives on close collaboration with Product Management, UX Design, and Development teams, requiring strong communication and partnership skills.

• Data-Driven Decision Making: A culture that values evidence-based insights derived from user research and product analytics to guide strategic decisions.

• Open Communication: An environment where ideas are freely shared, feedback is constructively given and received, and a spirit of collective problem-solving is encouraged.

📝 Enhancement Note: The company values directly translate into an operations-focused mindset: customer success, ethical conduct, continuous improvement, and passion for the product's impact. A candidate who embodies these values will likely integrate well into DocuWare's culture and contribute effectively to its GTM operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Strategic vs. Tactical Research: Effectively managing multiple research projects simultaneously, prioritizing high-impact strategic initiatives while also addressing immediate tactical needs.

• Influencing Stakeholders: Persuading diverse stakeholders with varying priorities and levels of UX understanding to adopt research insights and user-centered design principles.

• Research in a B2B SaaS Context: Navigating the complexities of B2B user needs, which can be diverse and involve multiple user roles within an organization, and adapting research methods accordingly.

• Measuring Research Impact: Developing robust methods to quantify the impact of UX research on product adoption, user satisfaction, and business outcomes, especially in a B2B environment.

Learning & Development Opportunities:

• Advanced Research Methodologies: Opportunities to deepen expertise in emerging research techniques, AI-driven insights, and complex analytical methods.

• Product Strategy Immersion: Gaining a deeper understanding of product management, market analysis, and strategic product planning through close collaboration.

• Leadership Development: Potential to mentor junior team members, lead research projects, and develop skills for managing research functions or teams.

• Industry Exposure: Attending conferences, workshops, and training sessions relevant to UX research, product development, and the B2B SaaS industry.

📝 Enhancement Note: The challenges presented are common in senior operations and product roles, requiring strong problem-solving skills and adaptability. The growth opportunities highlight DocuWare's commitment to employee development, offering pathways for both specialized expertise and broader leadership within the product and GTM functions.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a product roadmap based on user research. What was your approach, and what was the outcome?" (Focus on strategic thinking, persuasion, and quantifiable impact.)

• "How do you prioritize research requests when faced with multiple urgent needs from different stakeholders (e.g., Product Management, Marketing, Sales)?" (Assess prioritization skills, stakeholder management, and understanding of GTM needs.)

• "Walk us through your process for designing and conducting a mixed-methods study for a complex B2B feature." (Evaluate methodological rigor, planning capabilities, and understanding of user journeys.) Company & Culture Questions:

• "Based on your understanding of DocuWare's products and market, what do you see as the biggest UX challenges or opportunities?" (Demonstrate research and strategic thinking applied to the company.)

• "How would you foster a more user-centered design culture within a team that is primarily focused on technical development?" (Assess ability to advocate for users and mentor others.)

• "How do you measure the success and impact of your UX research initiatives?" (Focus on metrics, ROI, and linking research to business outcomes.) Portfolio Presentation Strategy:

• Focus on Impact: Select 2-3 key projects that demonstrate significant impact on product decisions or business outcomes. Quantify results where possible.

• Structure Your Narrative: For each project, clearly outline the problem, your research objectives, the methodologies used, your key findings, the recommendations made, and the resulting impact.

• Highlight Collaboration: Explicitly mention how you worked with Product Managers, Developers, and Designers, and how you facilitated the integration of insights.

• Be Prepared for Deep Dives: Anticipate detailed questions about your methodology, data analysis, and decision-making process.

📝 Enhancement Note: Interview preparation should focus on showcasing not just research expertise but also strategic thinking, collaboration, and the ability to translate user insights into tangible business value, which is crucial for GTM operations.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the provided link on the DocuWare careers portal.

• Customize Your Resume: Tailor your resume to highlight experience in B2B SaaS UX research, mixed-methods studies, stakeholder collaboration, and driving product impact. Use keywords from the job description.

• Prepare Your Portfolio: Curate a portfolio showcasing 2-3 impactful UX research projects. Ensure each case study clearly articulates the problem, your process, key findings, recommendations, and measurable outcomes.

• Practice Your Presentation: Rehearse your portfolio presentation, focusing on clear storytelling, concise explanations of methodology, and demonstrating the strategic impact of your work.

• Research DocuWare: Familiarize yourself with DocuWare's product offerings, target markets, and company values to demonstrate genuine interest and cultural fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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