Senior UX Researcher ID84743

📍 Job Overview

Job Title: Senior UX Researcher ID84743

Company: AgileEngine

Location: São Bernardo do Campo, São Paulo, Brazil

Job Type: Full-time

Category: User Experience Research / Product Operations

Date Posted: 2026-08-25

Experience Level: Senior (5+ years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive hands-on UX research continuity for an IT and Operations employee experience portfolio, focusing on AI-enabled self-service and enterprise tooling.

• Independently scope, execute, and synthesize mixed-method studies to evaluate AI skill concepts and inform tooling decisions.

• Maintain and extend a jobs-to-be-done (JTBD) framework to connect new tool evaluations to the endorsed tool suite.

• Deliver decision-ready insights and recommendations to product, service, and operational teams.

• Partner with cross-functional stakeholders to validate tooling decisions before broader rollout.

📝 Enhancement Note: This role is positioned as a Senior Individual Contributor, emphasizing autonomy and end-to-end ownership of research initiatives within the IT and Operations domains. The focus on employee experience, AI-enabled self-service, and enterprise tooling suggests a strong connection to operational efficiency and internal process optimization.

📈 Primary Responsibilities

• Plan and execute mixed-method (qualitative and quantitative) research studies for priority IT & Ops initiatives, translating ambiguous questions into actionable recommendations.

• Conduct research to evaluate AI-enabled self-service experiences and identify opportunities to improve IT support and user interactions.

• Test AI skill concepts to understand user needs, adoption barriers, trust factors, and validation requirements prior to wider deployment.

• Synthesize research findings into clear recommendations, comprehensive research artifacts, and compelling stakeholder readouts.

• Develop, maintain, and extend the jobs-to-be-done (JTBD) framework to accurately represent user jobs across the organization and link tool evaluations to approved solutions.

• Create detailed research plans, define participant recruitment strategies, and develop study materials for various research initiatives.

• Deliver decision-ready findings and recommendations related to AI-enabled self-service, AI skills, collaboration tools, and business process improvements.

• Collaborate closely with product, service, and operational teams to validate tooling decisions and ensure alignment before scaling.

📝 Enhancement Note: The emphasis on "decision-ready recommendations" and "validating tooling decisions before broader rollout" indicates a highly influential research role that directly impacts technology adoption and operational efficiency within the enterprise. The responsibility to maintain and extend the JTBD framework points to a strategic contribution beyond individual study execution.

🎓 Skills & Qualifications

Education: While specific educational requirements are not detailed, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Information Science, or a related field is typically expected for UX research roles at this level.

Experience: A minimum of 5+ years of hands-on UX research experience, with a proven track record of independently scoping, executing, and synthesizing research studies at a senior individual-contributor level.

Required Skills:

• Demonstrated ability to independently scope, execute, and synthesize mixed-method UX research studies.

• Strong proficiency in qualitative research methodologies (e.g., interviews, usability testing, contextual inquiry) and quantitative research methodologies (e.g., surveys, analytics, A/B testing).

• Proven experience researching enterprise internal tools, employee experience (EX), or complex cross-functional operational workflows.

• Expertise in translating research findings into clear, actionable, and decision-ready recommendations for product and operational stakeholders.

• Demonstrated experience developing and applying a jobs-to-be-done (JTBD) or comparable strategic research framework across multiple initiatives, influencing product and operational decisions.

• Excellent collaborative stakeholder management skills, working effectively with product, design, engineering, operations, and service teams.

• Strong written and verbal communication skills, including the ability to create concise research readouts and deliver executive-ready storytelling.

• Proficiency with common research platforms for participant recruitment, moderated/unmoderated studies, surveys, and data synthesis.

• Experience working within enterprise product, service, and operational workflows.

• Comfort utilizing collaboration and documentation systems to maintain traceable research artifacts, findings, and decisions.

• Upper-intermediate English proficiency. Preferred Skills:

• Experience researching AI-enabled products, assistants, automation, or emerging technology adoption, with a focus on trust, validation behavior, user reliance, and rollout readiness.

• Experience with employee experience (EX) platforms, IT Service Management (ITSM) tools, self-service support systems, or digital workplace solutions.

• Experience applying or evolving a jobs-to-be-done framework across diverse product or service areas.

• A track record of research that has directly influenced enterprise tooling, AI adoption, or service experience decisions.

• Ability to connect individual research studies to a broader, ongoing strategic framework.

• Demonstrated ability to translate complex findings into actionable improvements for self-service, confusion reduction, or workflow streamlining.

• Experience partnering with teams through product launch phases and contributing to post-launch measurement.

📝 Enhancement Note: The emphasis on "independent scoping and execution" and "senior individual-contributor level" signifies a need for a self-starter with a strong command of research methodologies and strategic thinking. The requirement for JTBD framework experience is a key differentiator, highlighting the role's strategic impact on product and operational alignment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 end-to-end research projects demonstrating independent scoping, execution, analysis, and delivery of actionable insights.

• Include examples of mixed-method research designs, illustrating the strategic selection of qualitative and quantitative approaches to answer complex questions.

• Present case studies that highlight your application of the Jobs-to-be-Done (JTBD) framework or a comparable strategic research methodology to drive product or operational decisions.

• Demonstrate your ability to translate research findings into clear, decision-ready recommendations, including stakeholder readouts and executive-level presentations.

• Provide evidence of research influencing enterprise tooling, internal systems, or employee experience improvements. Process Documentation:

• Detail your process for developing research plans, including defining research questions, methodologies, and participant criteria.

• Illustrate your approach to participant recruitment and screening for enterprise or internal tool research.

• Showcase examples of research artifacts, such as interview scripts, survey instruments, usability test plans, and synthesis frameworks.

• Provide examples of how you document and communicate research findings, including synthesis reports, presentations, and recommendations.

• Describe your experience using collaboration and documentation tools (e.g., Confluence, Notion, research repositories) to maintain traceable research artifacts.

📝 Enhancement Note: A strong portfolio for this role should not only demonstrate research execution but also strategic thinking, particularly around the JTBD framework and its application to enterprise tooling and employee experience. The ability to show impact on operational decisions is paramount.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Researchers in Brazil with 5+ years of experience, particularly in remote roles with global companies, the estimated annual salary range is R$150,000 - R$250,000 (Brazilian Real). This range can vary based on specific skills, experience depth, and negotiation.

Benefits:

• Growth without limits: Access to mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget for professional development.

• Competitive compensation: Recognition for skills and impact, with regular performance and compensation reviews.

• Flexibility: 100% remote work arrangement with flexible hours to support autonomy and work-life balance.

• Meaningful, modern projects: Opportunity to work on impactful products using modern technologies with global teams and leading brands.

• Collaborative culture: A supportive environment with a focus on welcoming ideas and recognizing contributions, free from micromanagement.

• Well-being & support: Access to local well-being programs and people-focused support tailored to the employee's location.

Working Hours: Standard full-time working hours (approximately 40 hours per week) with flexibility. The remote nature and flexible hours allow for adaptation to different time zones and personal schedules, ensuring productivity and work-life integration.

📝 Enhancement Note: The salary estimate is based on current market data for senior-level UX research positions in Brazil, considering the remote work arrangement and the company's global reach. Benefits are directly extracted from the provided perks list, curated for relevance to operations professionals seeking a balanced and growth-oriented work environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development, IT Services, and Technology Consulting. AgileEngine operates across 17+ industries, creating award-winning software for Fortune 500 brands and startups. Their specialization in application development and AI/ML positions them at the forefront of technological innovation.

Company Size: AgileEngine is an Inc. 5000 company, indicating significant growth and a substantial employee base. While an exact number isn't provided, this classification suggests a company with hundreds to potentially thousands of employees, offering a dynamic and resource-rich environment.

Founded: The founding date is not specified, but their Inc. 5000 recognition implies a history of sustained growth and established operations. Their focus on modern technologies and award-winning culture suggests a forward-thinking and employee-centric approach.

Team Structure:

• The UX Research function likely sits within a broader Product or Design organization, potentially collaborating closely with dedicated Product Operations or IT Operations teams.

• As a Senior UX Researcher, you will likely operate as a key individual contributor, working independently but also embedding within project teams.

• Cross-functional collaboration is a core expectation, requiring strong partnerships with Product Managers, Designers, Engineers, Service Delivery Managers, and IT Operations leads. Methodology:

• Data-driven decision-making is fundamental, with a strong emphasis on mixed-method research to gather both qualitative insights and quantitative validation.

• Process optimization is a key driver, with research aimed at improving employee experiences, streamlining workflows, and enhancing the effectiveness of enterprise tooling.

• Automation and efficiency are likely areas of focus, particularly concerning AI-enabled self-service and internal operational processes.

Company Website: https://agileengine.com/

📝 Enhancement Note: AgileEngine's positioning as an Inc. 5000 company and a provider of award-winning software suggests a high-performance culture that values innovation and employee growth. The "people-first" approach and "Best Place to Work" awards indicate a supportive environment that aligns well with the focus on employee experience in this role.

📈 Career & Growth Analysis

Operations Career Level: This role is at a Senior Individual Contributor (IC) level. It signifies a high degree of autonomy, expertise, and responsibility for end-to-end research initiatives. Senior ICs are expected to not only execute but also to strategize, mentor junior team members (informally or formally), and influence product and operational roadmaps. The focus on enterprise tooling and employee experience research means this role contributes directly to the internal operational efficiency and effectiveness of AgileEngine's clients or its own internal operations.

Reporting Structure: While not explicitly stated, a Senior UX Researcher typically reports to a UX Research Lead, Director of UX, Head of Product, or potentially a Product Operations Manager, depending on the organizational structure. Given the "independent" nature of the role, there will be clear reporting lines for project progress and strategic alignment, but significant autonomy in day-to-day research execution.

Operations Impact: The Senior UX Researcher will have a direct impact on optimizing internal IT and Operations workflows, enhancing employee productivity through better tooling and AI-enabled self-service, and ensuring that enterprise technology investments deliver value. By validating tooling and informing product decisions, this role contributes to increased operational efficiency, reduced support costs, and improved employee satisfaction, which are critical for a software development and consulting firm.

Growth Opportunities:

• Deep Specialization: Develop deep expertise in researching AI-enabled technologies, employee experience, and enterprise tooling, becoming a go-to expert in these critical areas.

• Strategic Influence: Grow into a more strategic role by taking on larger, more complex research programs, influencing product strategy, and contributing to the evolution of the JTBD framework at a broader organizational level.

• Mentorship: Opportunity to mentor junior researchers, share best practices, and contribute to building the UX research practice within AgileEngine or its client engagements.

• Cross-functional Leadership: Develop leadership skills by driving research initiatives that require significant cross-functional alignment and stakeholder buy-in.

• Learning & Development: Utilize the dedicated annual learning budget for advanced training, conferences, or certifications in areas like AI research, JTBD, or enterprise system analysis.

📝 Enhancement Note: The Senior IC designation means the primary growth path is through deepening expertise and increasing strategic influence rather than immediate management. The role's focus on enterprise tooling and employee experience positions it as a critical function for operational excellence within AgileEngine and its client ecosystem.

🌐 Work Environment

Office Type: This role is 100% remote. This indicates a distributed workforce where collaboration primarily occurs through digital channels and virtual meetings.

Office Location(s): While the role is remote, the primary listed location is São Bernardo do Campo, São Paulo, Brazil. This suggests that while the employee can work from anywhere, there might be a preference or requirement for candidates to be based within Brazil, or at least within a compatible time zone for collaboration with Brazilian teams.

Workspace Context:

• Digital Collaboration: Expect a heavily digital work environment, relying on video conferencing, instant messaging, and collaborative online tools for communication and teamwork.

• Operations Tooling: Access to and proficiency with a range of collaboration, documentation, and research platforms will be essential for day-to-day operations.

• Team Interaction: While remote, opportunities for interaction will exist through structured virtual meetings, team syncs, and potentially virtual social events designed to foster connection within the distributed team.

Work Schedule: The role offers flexible hours, supporting a healthy work rhythm and autonomy. While a standard full-time commitment is expected (approx. 40 hours/week), the flexibility allows for adaptation to personal schedules and optimal productivity times, provided core collaboration hours are met.

📝 Enhancement Note: The 100% remote and flexible hours structure is a key benefit, appealing to professionals seeking autonomy and work-life balance. The primary location in Brazil suggests potential integration with local or regional teams, even within a global remote setup.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your application, focusing on experience alignment with the core requirements, particularly the 5+ years of UX research and JTBD experience.

• Hiring Manager Interview: A deeper dive into your research methodologies, experience with enterprise tooling, and ability to scope and execute research independently. Expect questions about your approach to AI-enabled self-service and JTBD framework application.

• Portfolio Review & Presentation: You will likely be asked to present a selection of your best work, focusing on 1-2 projects that best demonstrate your skills in mixed-method research, JTBD application, and influencing operational decisions. Prepare to discuss your process, findings, and the impact of your research.

• Cross-functional/Team Interview: An interview with potential collaborators (e.g., Product Managers, Operations Leads) to assess your collaboration style, communication skills, and ability to translate research into actionable insights for different stakeholders.

• Final Interview/Offer: A final discussion, potentially with a senior leader, to confirm fit and extend an offer.

Portfolio Review Tips:

• Showcase Impact: Prioritize projects where your research directly influenced product decisions, improved user experience, or drove operational efficiency. Quantify impact where possible (e.g., "research led to a 15% reduction in support tickets").

• Highlight JTBD: Clearly articulate how you applied the Jobs-to-be-Done framework, the challenges you faced, and the strategic insights derived.

• Demonstrate Mixed Methods: Include examples that showcase your ability to strategically combine qualitative and quantitative methods to provide comprehensive answers.

• Focus on Enterprise/Internal Tools: Select projects relevant to enterprise internal tools, employee experience, or complex workflows, as this is a key focus of the role.

• Concise Storytelling: Prepare to walk through your projects concisely, focusing on the problem, your approach, key findings, and the resulting recommendations/impact.

Challenge Preparation:

• Hypothetical Scenarios: Be prepared for hypothetical research scenarios related to evaluating new AI tools or improving internal IT processes. Think about how you would scope, plan, and execute research for these scenarios.

• JTBD Application: Practice articulating how you would apply or extend a JTBD framework to a new product or service area.

• Stakeholder Communication: Prepare to discuss how you would communicate complex research findings to non-research stakeholders (e.g., executives, engineers, operations managers) and gain buy-in for your recommendations.

📝 Enhancement Note: The emphasis on a portfolio review and potential research challenges highlights the practical, hands-on nature of this role. Candidates should be ready to demonstrate their research process and strategic thinking applied to enterprise contexts.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Proficiency with common platforms for participant recruitment (e.g., UserTesting.com, Respondent.io), moderated and unmoderated usability testing (e.g., UserTesting, Lookback, Maze), and survey creation (e.g., SurveyMonkey, Typeform, Google Forms).

• Collaboration & Documentation: Experience with systems like Confluence, Notion, Google Workspace (Docs, Sheets, Slides), or similar tools for maintaining traceable research artifacts, findings, and decisions.

• Synthesis Tools: Familiarity with tools or methods for qualitative data analysis (e.g., Dovetail, NVivo, affinity mapping) and quantitative data analysis (e.g., Excel, Google Sheets, SPSS, R for advanced analysis).

Analytics & Reporting:

• While not a primary analyst role, understanding and leveraging analytics tools (e.g., Google Analytics, internal BI tools) to inform research questions and validate findings can be beneficial.

• Experience in creating clear, impactful research readouts and executive-ready presentations. CRM & Automation:

• While direct CRM/automation tool management might not be the focus, understanding how these systems function within an enterprise context and how research can inform their optimization (e.g., self-service portals, IT support workflows) is crucial.

• Familiarity with AI-enabled self-service platforms and their user experience is a strong plus.

📝 Enhancement Note: The requirement for "common research platforms" and "collaboration and documentation systems" indicates a need for adaptability and proficiency with standard industry tools. The emphasis on AI-enabled products suggests familiarity with platforms that leverage AI for user interaction and support.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A strong emphasis on using research insights, both qualitative and quantitative, to inform strategic decisions and drive measurable outcomes.

• Customer-Centricity (Internal Focus): Prioritizing the employee experience and understanding the "jobs to be done" for internal users to improve tooling and processes.

• Collaboration & Partnership: Fostering strong working relationships with cross-functional teams (Product, Engineering, Operations, Service) to ensure research is integrated and impactful.

• Efficiency & Optimization: A drive to identify opportunities for streamlining workflows, improving self-service capabilities, and reducing friction in operational processes.

• Continuous Learning: An environment that encourages ongoing skill development, exploration of new research methodologies, and staying abreast of emerging technologies like AI.

Collaboration Style:

• Embedded Research: Working closely with product and operations teams, acting as a research partner rather than an isolated function.

• Proactive Communication: Regularly sharing insights, updates, and recommendations to keep stakeholders informed and engaged.

• Feedback Integration: Open to receiving and incorporating feedback on research plans, methodologies, and findings to ensure alignment and relevance.

• Knowledge Sharing: Contributing to a culture of shared learning by documenting research, participating in internal knowledge-sharing sessions, and mentoring others.

📝 Enhancement Note: The values reflect a modern, agile approach to operations and product development, where research plays a critical role in ensuring both internal and external stakeholder satisfaction and operational efficiency.

⚡ Challenges & Growth Opportunities

Challenges:

• Ambiguity in Research Questions: Navigating and defining research questions for complex, evolving areas like AI-enabled self-service and new enterprise tooling where user needs may not be fully understood.

• Cross-Functional Alignment: Ensuring buy-in and alignment across diverse stakeholders (Product, Engineering, IT Operations, Service) who may have competing priorities or perspectives.

• Translating Insights to Action: Effectively communicating complex research findings in a way that is easily understood and actionable for various audiences, leading to concrete changes.

• Maintaining JTBD Framework: Continuously updating and leveraging the JTBD framework across multiple initiatives to ensure it remains a relevant and guiding strategic tool.

• Remote Collaboration: Effectively building rapport and driving research impact within a fully remote, distributed team environment.

Learning & Development Opportunities:

• AI & Emerging Tech Research: Deepen expertise in researching AI-driven products, user trust, adoption barriers, and the impact of automation on workflows.

• Employee Experience (EX) Specialization: Become a subject matter expert in understanding and improving the internal employee journey and their interaction with enterprise systems.

• Strategic Framework Application: Hone skills in applying and evolving strategic frameworks like Jobs-to-be-Done to influence product and operational roadmaps.

• Mentorship & Knowledge Sharing: Contribute to the growth of the UX research practice by mentoring junior colleagues and sharing best practices.

• Executive Communication: Enhance skills in presenting research findings and strategic recommendations to senior leadership.

📝 Enhancement Note: The challenges are typical for a senior role focused on strategic impact within complex enterprise environments. The growth opportunities are geared towards specialization and increasing strategic influence, aligning with a senior individual contributor path.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex enterprise tooling evaluation project you led. What was your approach, what were the key findings, and how did your research influence the final decision?" (Focus on JTBD, mixed methods, and impact).

• "How would you approach researching the adoption barriers and trust factors for a new AI assistant within an IT support workflow?" (Prepare to discuss qualitative and quantitative methods, user segments, and potential JTBD applications).

• "Imagine you need to develop or extend a Jobs-to-be-Done framework for a new product area. Walk me through your process, from initial scoping to ongoing maintenance." (Demonstrate strategic framework thinking). Company & Culture Questions:

• "How do you see your role as a Senior UX Researcher contributing to AgileEngine's mission of creating award-winning software and improving employee experience?" (Connect your skills to company values and objectives).

• "Describe a time you had to collaborate with stakeholders from different functions (e.g., engineering, operations, product). How did you manage differing perspectives and ensure alignment on research outcomes?" (Highlight collaboration and communication skills).

• "How do you stay current with advancements in UX research methodologies and emerging technologies like AI?" (Showcase your commitment to continuous learning). Portfolio Presentation Strategy:

• The STAR Method: Structure your portfolio presentations using the Situation, Task, Action, Result (STAR) method to clearly articulate your contributions and their impact.

• Focus on JTBD: For at least one project, explicitly detail how the JTBD framework was applied, what insights it revealed, and how it drove specific product or operational decisions.

• Quantify Impact: Whenever possible, use metrics to demonstrate the impact of your research (e.g., "influenced a feature that improved task completion time by X%").

• Visual Clarity: Use clear visuals, concise text, and compelling storytelling to convey your research process and findings effectively.

• Anticipate Questions: Be prepared for deep dives into your methodology, participant selection, synthesis process, and how you handled challenges.

📝 Enhancement Note: Preparation should focus on demonstrating a strong command of research methodologies, strategic thinking (especially with JTBD), and the ability to translate insights into actionable business outcomes within an enterprise context.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the provided link on the AgileEngine careers portal.

• Curate Your Portfolio: Select 2-3 of your most impactful UX research projects that best showcase your experience with mixed-method research, enterprise tooling, and particularly your application of the Jobs-to-be-Done framework. Ensure these examples highlight your ability to drive operational improvements.

• Tailor Your Resume: Update your resume to prominently feature keywords from the job description (e.g., "Senior UX Researcher," "Mixed-method research," "Jobs-to-be-Done," "Enterprise tooling," "Employee experience," "Stakeholder management," "AI-enabled self-service"). Quantify your achievements and responsibilities where possible.

• Prepare Your Presentation: Practice presenting your chosen portfolio projects. Focus on clear storytelling, highlighting the problem, your process, key findings, and the tangible impact of your research on product or operational decisions. Be ready to discuss your JTBD approach in detail.

• Research AgileEngine: Familiarize yourself with AgileEngine's work, their focus on award-winning software, their AI/ML capabilities, and their "people-first" culture. Understand how your role contributes to their client success and internal operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---