Senior UX Researcher ID84743

📍 Job Overview

Job Title: Senior UX Researcher ID84743

Company: AgileEngine

Location: Rosario, Santa Fe, Argentina

Job Type: Full time

Category: User Experience Research / Operations Research

Date Posted: 2026-08-25

Experience Level: Senior (5+ years)

Remote Status: 100% Remote

🚀 Role Summary

• Lead hands-on UX research initiatives for IT and Operations employee experience portfolios, ensuring continuity and strategic alignment.

• Independently scope, execute, and synthesize mixed-method research studies focusing on AI-enabled self-service experiences and enterprise tooling.

• Develop and maintain a robust jobs-to-be-done (JTBD) framework to guide product and operational decisions across multiple initiatives.

• Translate complex research findings into actionable, decision-ready recommendations for product, service, and operational stakeholders.

• Partner closely with cross-functional teams, including product, service, and operations, to validate tooling and process improvements before broader rollout.

📝 Enhancement Note: This role is positioned as a Senior Individual Contributor, emphasizing the need for autonomy in research execution and strategic thinking. The focus on "IT and Operations employee experience" and "enterprise tooling" strongly suggests a Revenue Operations or Sales Operations adjacent function, where understanding internal processes and tools directly impacts efficiency and effectiveness. The mention of AI-enabled self-service and AI skill concepts points towards a forward-thinking approach to employee enablement within an enterprise context.

📈 Primary Responsibilities

• Plan and execute comprehensive mixed-method (qualitative and quantitative) research studies for priority IT and Operations initiatives, transforming ambiguous questions into clear, actionable recommendations.

• Design and moderate research sessions specifically evaluating AI-enabled self-service experiences and identifying opportunities to enhance IT support.

• Conduct concept testing for AI Skills, thoroughly identifying user needs, adoption barriers, and trust/validation requirements prior to large-scale deployment.

• Synthesize research findings into concise, impactful recommendations, detailed research artifacts, and executive-ready stakeholder readouts, clearly outlining implications and proposed next steps.

• Maintain and strategically expand the jobs-to-be-done (JTBD) framework to encompass a holistic view of company-wide jobs, updating JTBD artifacts to align new tool evaluations with the endorsed tool suite.

• Develop detailed research plans, participant recruitment strategies, and study materials for critical initiatives, ensuring methodological rigor and alignment with business objectives.

• Deliver findings and recommendations that influence decisions related to AI-enabled self-service, AI skills, collaboration tools, and overall business process optimization.

• Collaborate with product, service, and operational teams to validate proposed tooling solutions and process changes, ensuring they meet user needs and operational requirements before scaling.

📝 Enhancement Note: The responsibilities highlight a deep dive into enterprise internal tools and employee enablement, which is highly relevant to Sales Operations and Revenue Operations roles that rely on efficient internal systems. The emphasis on "jobs-to-be-done" and "enterprise tooling" suggests a need to understand how employees (especially sales, marketing, or customer success teams) accomplish their work and how tools can better support those "jobs."

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Information Science, or a related field is typically expected for a Senior UX Researcher role. Advanced degrees are often preferred for strategic research positions.

Experience: Minimum of 5+ years of hands-on UX research experience, with a strong track record of independent research execution and strategic influence at a senior individual-contributor level.

Required Skills:

• Demonstrated ability to independently scope, execute, and synthesize mixed-method (qualitative and quantitative) UX research studies.

• Expertise in qualitative research methodologies (e.g., interviews, usability testing, contextual inquiry) and quantitative research methodologies (e.g., surveys, A/B testing, data analysis).

• Proven experience researching complex enterprise internal tools, employee experience (EX), or intricate cross-functional workflows.

• Strong capability to translate research findings into clear, actionable, and decision-ready recommendations for product and operational stakeholders.

• Extensive experience developing and applying a jobs-to-be-done (JTBD) or comparable strategic research framework across multiple projects, and using it to inform product and operational decisions.

• Excellent stakeholder management and collaboration skills, with the ability to work effectively across product, design, engineering, operations, and service teams.

• Proficient in common research platforms for participant recruitment, moderated and unmoderated studies, survey deployment, and data synthesis.

• Experience working within enterprise product, service, and operational workflows, understanding their unique challenges and requirements.

• Proficiency with collaboration and documentation systems (e.g., Confluence, Notion, Miro) for maintaining traceable research artifacts, findings, and decisions.

• Strong written and verbal communication skills, with an emphasis on concise research readouts and executive-ready storytelling.

• Upper-intermediate English proficiency. Preferred Skills:

• Experience researching AI-enabled products, AI assistants, automation technologies, or emerging technology adoption, with a focus on user trust, validation behaviors, reliance patterns, and rollout readiness.

• Familiarity with employee experience (EX) platforms, IT service management (ITSM) tools, self-service support systems, or digital workplace technologies.

• Demonstrated success in applying or evolving a jobs-to-be-done framework across diverse product or service domains.

• A proven track record of research influencing enterprise tooling decisions, AI adoption strategies, or service experience improvements.

• Ability to connect individual research studies to a broader, ongoing strategic research framework.

• Experience translating complex research findings into concrete actions that enhance self-service capabilities, reduce user confusion, or streamline operational workflows.

• Experience partnering with teams through product/feature launch and post-launch measurement, not solely focused on foundational research.

📝 Enhancement Note: The "Must Haves" strongly emphasize strategic research frameworks like JTBD and experience with enterprise internal tools, which are critical for roles supporting Sales Operations, Revenue Operations, or GTM strategy. This indicates the company values research that directly impacts operational efficiency and strategic tool adoption. The "Nice to Haves" further reinforce the focus on AI and employee experience, aligning with modern GTM technology stacks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase case studies demonstrating independent scoping, execution, and synthesis of mixed-method research projects.

• Highlight projects where a jobs-to-be-done (JTBD) or similar strategic framework was developed and applied to inform product or operational decisions.

• Include examples of research that evaluated enterprise internal tools, employee experience, or complex operational workflows.

• Present clear evidence of translating research findings into actionable recommendations and demonstrating their impact on product or operational outcomes.

• Demonstrate experience with participant recruitment strategies, study design, and the creation of research artifacts (e.g., research plans, personas, journey maps). Process Documentation:

• Provide examples of how you have documented research processes, from initial planning through final reporting and stakeholder communication.

• Showcase experience with collaboration and documentation systems for maintaining traceable research artifacts, findings, and decisions.

• Include instances where research findings were used to validate tooling decisions or influence process improvements before broader implementation.

📝 Enhancement Note: For a Senior UX Researcher role focused on enterprise tooling and employee experience, a portfolio should emphasize strategic impact. The inclusion of "jobs-to-be-done" as a specific requirement suggests that candidates should be prepared to showcase how they've used this framework to drive business outcomes, particularly in operational contexts. This is crucial for demonstrating an understanding of how research directly supports GTM efficiency.

💵 Compensation & Benefits

Salary Range: For a Senior UX Researcher with 5+ years of experience in a 100% remote role in Argentina, the estimated annual salary range would be ARS 12,000,000 - ARS 20,000,000 (approximately USD 13,500 - USD 22,500 at current exchange rates, subject to significant fluctuation). This estimate is based on market research for senior-level UX research positions in Argentina, considering the cost of living, demand for specialized skills, and the remote nature of the role, which often allows for compensation benchmarks to be influenced by global standards.

Benefits:

• Growth Without Limits: Access to mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget for professional development and skill enhancement.

• Competitive Compensation: Recognition that reflects skills and impact, with regular performance and compensation reviews to ensure fair market value.

• 100% Remote Work: The flexibility to work from anywhere within Argentina, promoting autonomy and a healthy work-life balance.

• Flexible Hours: Work schedules that support individual focus, productivity, and a sustainable work rhythm.

• Meaningful Projects: Opportunity to work on impactful products with modern technologies for leading brands, alongside global teams.

• Collaborative Culture: Join a supportive, people-first environment where ideas are welcomed, contributions are recognized, and micromanagement is avoided.

• Well-being & Support: Access to local well-being programs and people-focused support tailored to the employee's location.

Working Hours: 40 hours per week, with flexibility in scheduling to accommodate focus, autonomy, and a healthy work rhythm, aligning with a 100% remote work arrangement.

📝 Enhancement Note: The salary estimation is crucial for candidates in Argentina, as it provides a realistic benchmark. The benefits package is strong, emphasizing professional growth and well-being, which are key attractors for senior talent. The flexibility in hours is particularly relevant for remote operations roles that may require deep focus on data analysis or process optimization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development, IT Services, and Consulting. AgileEngine operates within the technology sector, creating award-winning software for Fortune 500 brands and startups across 17+ industries. This implies a fast-paced, innovation-driven environment.

Company Size: AgileEngine is an Inc. 5000 company, indicating a substantial and growing organization, likely with hundreds to thousands of employees. This size suggests established processes but also room for agility and impact.

Founded: Founded in 2010, AgileEngine has over a decade of experience in building software solutions, establishing a solid reputation and a history of successful project delivery.

Team Structure:

• The UX research function likely sits within a larger Product or Engineering organization, with potential for direct reporting to a Head of Product, Director of UX, or a dedicated UX Research Lead.

• Collaboration is expected across product managers, designers, engineers, and crucially, IT and Operations teams, given the role's focus.

• The company's "people-first culture" and "zero micromanagement" indicate a trust-based environment that empowers individuals. Methodology:

• Emphasis on data-driven decision-making, leveraging research insights to inform product and operational strategies.

• Adoption of modern technologies and agile development practices to deliver high-quality software solutions.

• A focus on employee experience and continuous learning, fostering a culture of growth and improvement.

• Collaborative approach to problem-solving, encouraging cross-functional input and shared ownership.

Company Website: https://agileengine.com/

📝 Enhancement Note: AgileEngine's description as an Inc. 5000 company with a "people-first culture" and "award-winning software" suggests a professional yet dynamic environment. For a UX Researcher focusing on IT/Ops, this means opportunities to influence internal operational efficiency and potentially GTM tool adoption within large client organizations.

📈 Career & Growth Analysis

Operations Career Level: This role is explicitly Senior-level, requiring independent research execution and strategic framework application (like JTBD). It signifies a critical individual contributor role with significant influence over operational tooling and employee experience, rather than a management position.

Reporting Structure: The Senior UX Researcher will likely report to a senior leader within the UX, Product, or Engineering departments. Close collaboration with IT and Operations teams is a key aspect of the role's functional reporting and project execution.

Operations Impact: The role's direct impact is on improving the employee experience within IT and Operations, which indirectly supports the efficiency and effectiveness of the entire organization, including GTM functions that rely on these operational backbones. By validating enterprise tooling and self-service experiences, this role contributes to smoother internal workflows, faster problem resolution, and better adoption of critical business systems.

Growth Opportunities:

• Skill Specialization: Deepen expertise in AI-enabled user experiences, complex enterprise system research, and advanced qualitative/quantitative methodologies.

• Strategic Framework Development: Lead the evolution and application of the jobs-to-be-done framework across broader company initiatives, potentially influencing strategic planning.

• Cross-functional Leadership: Gain significant experience influencing product roadmaps and operational strategies through impactful research, potentially leading to opportunities in strategic consulting or product strategy roles.

• Mentorship: As a senior member, opportunities may arise to mentor junior researchers or contribute to building out the UX research practice within AgileEngine or its client engagements.

📝 Enhancement Note: The growth opportunities are framed around deepening expertise in a niche but critical area (enterprise EX, AI in operations) and expanding strategic influence, which is highly relevant for operations professionals looking to advance their careers in strategic GTM or operational excellence.

🌐 Work Environment

Office Type: 100% Remote. This means no physical office requirement, offering maximum flexibility for employees to work from their preferred location within Argentina.

Office Location(s): While the role is remote, the company has a presence in various locations, and specific support programs are tailored to the employee's location. The primary derived location for this role is Rosario, Santa Fe, Argentina.

Workspace Context:

• Remote Autonomy: The environment is designed to foster autonomy, allowing individuals to structure their workday for optimal productivity and focus, crucial for deep research work.

• Digital Collaboration Tools: Heavy reliance on digital collaboration and documentation systems (e.g., Slack, Zoom, Confluence, Miro) to facilitate seamless communication and knowledge sharing across distributed teams.

• Supportive Culture: A culture that values well-being and support, ensuring remote employees feel connected and engaged despite geographical dispersion.

Work Schedule: Flexible hours are offered within a standard 40-hour work week. This allows UX Researchers to align their working hours with research participant availability, cross-functional team needs, and personal productivity peaks, while ensuring coverage and collaboration opportunities.

📝 Enhancement Note: The 100% remote and flexible hours are significant advantages for operations professionals who often require dedicated blocks of time for analysis and process mapping. This setup supports a strong work-life balance while maintaining high levels of productivity and collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with an HR representative or recruiter to assess basic qualifications, experience, and cultural fit.

• Technical Interview / Portfolio Review: A more in-depth interview with the hiring manager or a senior member of the UX team. This stage will heavily focus on reviewing your portfolio, discussing specific research projects, methodologies used, and the impact of your work. Expect to present case studies.

• Skills Assessment/Challenge: Potentially a take-home assignment or a live case study simulation where you'll be asked to scope a research problem, outline a methodology, or synthesize mock data related to enterprise tooling or AI-enabled experiences.

• Cross-functional Stakeholder Interviews: Interviews with product managers, engineers, and operational leads to assess collaboration style, communication skills, and ability to translate research into actionable insights for diverse audiences.

• Final Interview: May involve a discussion with a senior leader to confirm fit with company culture and strategic alignment.

Portfolio Review Tips:

• Showcase Strategic Impact: Prioritize case studies that demonstrate how your research directly influenced product roadmaps, operational improvements, or strategic decisions, especially concerning enterprise tools or employee experience.

• Highlight JTBD Application: Clearly articulate your experience with the jobs-to-be-done framework, showing how you've used it to uncover user needs and drive product/operational strategies.

• Emphasize Mixed-Methods: Present projects that effectively blend qualitative and quantitative approaches, demonstrating your versatility and ability to leverage different data sources.

• Quantify Results: Wherever possible, quantify the impact of your research with metrics (e.g., % improvement in task completion, reduction in support tickets, adoption rates of new tools).

• Structure for Clarity: Organize your portfolio logically, with clear summaries, detailed methodologies, key findings, and actionable recommendations for each case study.

Challenge Preparation:

• Understand the Context: If given a challenge, thoroughly analyze the problem statement, focusing on the "IT and Operations employee experience" and "enterprise tooling" aspects.

• Outline a JTBD Approach: Be prepared to frame your approach using a jobs-to-be-done perspective, identifying potential user jobs and how research can uncover them.

• Methodology Justification: Clearly articulate your choice of research methods, explaining why they are appropriate for the given problem and target audience.

• Synthesize and Recommend: Practice synthesizing findings quickly and formulating clear, actionable recommendations relevant to the business context.

📝 Enhancement Note: The emphasis on a portfolio review and potential case study strongly suggests the company values practical demonstration of skills, particularly in applying frameworks like JTBD to solve real-world operational challenges. This is a key area for operations professionals to prepare for.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Proficiency with common platforms for participant recruitment, moderated/unmoderated usability testing, surveys, and synthesis (e.g., UserTesting.com, Qualtrics, SurveyMonkey, Dovetail, Maze). Specific platforms will be confirmed with the hiring manager.

• Collaboration & Documentation: Strong experience with systems like Confluence, Notion, Miro, Jira, or similar for maintaining research artifacts, documentation, and facilitating team collaboration.

• Data Analysis Tools: Familiarity with tools for qualitative data analysis (e.g., NVivo, Dovetail) and quantitative data analysis (e.g., Excel, Google Sheets, potentially statistical software like SPSS or R for advanced analysis).

Analytics & Reporting:

• Tools for synthesizing and reporting research findings, creating clear readouts, and potentially dashboarding key metrics related to user experience and tool adoption. CRM & Automation:

• While not a direct CRM role, understanding how enterprise tools integrate and impact workflows is crucial. Familiarity with the concept of CRM and automation tools from a user perspective is beneficial.

📝 Enhancement Note: The mention of "common research platforms" and "collaboration and documentation systems" indicates a need for adaptability and proficiency in standard industry tools. For operations roles, understanding how these research tools integrate with broader systems like CRM or workflow automation platforms is a plus.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A strong emphasis on using research insights and data to inform strategic decisions regarding enterprise tooling and operational processes.

• User-Centricity: A commitment to understanding and advocating for the user (in this case, internal employees) to improve their experience and efficiency.

• Collaboration and Partnership: Valuing teamwork and cross-functional cooperation to achieve shared goals, particularly between UX, Product, and Operations.

• Continuous Improvement: A culture that embraces iterative development and ongoing optimization of processes and tools based on feedback and research.

• Impact and Accountability: Focusing on delivering research that has a tangible impact and taking ownership of research outcomes.

Collaboration Style:

• Cross-functional Integration: Actively engaging with product managers, designers, engineers, and operations teams to ensure research is relevant and actionable.

• Open Communication: Fostering an environment where ideas, feedback, and research findings are shared openly and constructively.

• Evidence-Based Discussions: Grounding discussions and decision-making in research findings and data.

• Agile Mindset: Adapting to changing priorities and evolving research needs within a dynamic project environment.

📝 Enhancement Note: The values of "Data-Driven Decision Making," "User-Centricity," and "Collaboration" are core to successful operations and GTM functions. This role is expected to embody these values by providing evidence-based insights that directly improve internal operations and employee productivity.

⚡ Challenges & Growth Opportunities

Challenges:

• Ambiguity and Scope Definition: Independently scoping research for complex, potentially ill-defined problems within IT and Operations, especially concerning new AI technologies.

• Synthesizing Diverse Data: Integrating findings from various qualitative and quantitative methods, and from multiple stakeholders, into coherent insights.

• Influencing Stakeholders: Effectively communicating research findings and driving adoption of recommendations among busy product, service, and operational teams who may have competing priorities.

• Keeping Pace with AI: Researching rapidly evolving AI technologies and their impact on user behavior and adoption requires continuous learning and adaptation.

• Framework Maintenance: Ensuring the jobs-to-be-done framework remains current and relevant across a dynamic enterprise environment.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to hone skills in cutting-edge qualitative and quantitative research methods, particularly those applicable to AI and complex enterprise systems.

• Strategic Framework Mastery: Deepening expertise in strategic frameworks like JTBD and potentially others that guide product and operational strategy.

• Cross-Functional Influence: Developing skills in influencing product roadmaps and operational strategies through impactful research and compelling storytelling.

• AI/ML User Experience: Gaining specialized knowledge in researching AI-driven products and their unique user experience challenges.

• Mentorship and Knowledge Sharing: Contributing to the growth of the UX practice through sharing insights and potentially mentoring junior team members.

📝 Enhancement Note: The challenges presented are common in senior operations and research roles, emphasizing the need for strong problem-solving, communication, and adaptability. The growth opportunities are aligned with advancing in strategic research and operational influence.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you independently scoped and executed a mixed-method research study for a complex enterprise tool. What was the outcome?"

• "How have you applied a jobs-to-be-done framework to inform product or operational decisions? Can you walk us through an example?"

• "Imagine we are considering a new AI-powered self-service portal for IT support. How would you approach researching its potential adoption barriers and user needs?"

• "Discuss a situation where your research findings led to a significant change in product direction or operational process. What was your approach to stakeholder buy-in?" Company & Culture Questions:

• "What interests you about AgileEngine's work, particularly our focus on enterprise software and employee experience?"

• "How do you approach collaboration with product managers, engineers, and operations teams when your research findings challenge existing assumptions?"

• "Our culture emphasizes empowerment and zero micromanagement. How do you thrive in such an environment?"

• "How do you measure the impact of your UX research on business outcomes, especially in an operational context?" Portfolio Presentation Strategy:

• Structure: Organize your presentation with a clear introduction, problem statement, methodology, key findings, actionable recommendations, and demonstrated impact for each case study.

• JTBD Focus: Be prepared to explicitly detail how you used JTBD or a similar framework to uncover user needs and drive strategic decisions.

• Quantify Impact: Use data and metrics to support your findings and demonstrate the tangible business value of your research.

• Tell a Story: Frame your projects as narratives that highlight your problem-solving skills, strategic thinking, and ability to influence outcomes.

• Be Ready for Deep Dives: Anticipate detailed questions about your methodology, participant selection, data analysis, and the rationale behind your recommendations.

📝 Enhancement Note: Preparing specific examples for strategy questions, especially those involving JTBD and enterprise tools, will be critical. Demonstrating an understanding of how research impacts operational efficiency is key for this role.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the provided application link on the AgileEngine careers portal.

• Portfolio Customization: Curate your portfolio to prominently feature case studies demonstrating your experience with enterprise tooling, employee experience research, and the application of strategic frameworks like Jobs-to-Be-Done (JTBD). Highlight projects where your research directly influenced operational decisions or tool adoption.

• Resume Optimization: Tailor your resume to highlight keywords such as "UX Research," "Mixed-Methods," "Jobs-to-Be-Done," "Enterprise Tools," "Employee Experience," "Stakeholder Management," and "AI Research." Quantify achievements and responsibilities wherever possible, focusing on impact.

• Interview Preparation: Practice articulating your research process, findings, and recommendations clearly and concisely. Prepare to present specific case studies from your portfolio, focusing on how you translated complex research into actionable insights for product and operational teams.

• Company Research: Thoroughly research AgileEngine, its mission, values, and the types of projects they undertake. Understand their focus on award-winning software and their "people-first" culture to tailor your responses and demonstrate cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---