Senior UX Researcher ID84743

📍 Job Overview

Job Title: Senior UX Researcher ID84743

Company: AgileEngine

Location: Recife, Pernambuco, Brazil

Job Type: Full time

Category: User Experience Research / Operations Insights

Date Posted: 2026-08-25

Experience Level: Senior (5-10 years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive strategic UX research initiatives for IT and Operations employee experience portfolios, focusing on AI-enabled self-service and enterprise tooling.

• Independently scope, execute, and synthesize mixed-method research studies to uncover actionable insights and validate product decisions.

• Maintain and advance a jobs-to-be-done (JTBD) framework, connecting new tool evaluations to an endorsed tool suite for operational efficiency.

• Collaborate closely with product, service, and operational teams to ensure tooling is validated before broader rollout, optimizing the employee experience.

📝 Enhancement Note: This role is positioned within an IT and Operations employee experience portfolio, indicating a strong focus on internal tools, productivity, and the operational efficiency of AgileEngine's workforce. The emphasis on AI-enabled self-service and enterprise tooling suggests a need for a researcher who can bridge user needs with complex technical solutions and business processes.

📈 Primary Responsibilities

• Plan and execute comprehensive mixed-method (qualitative and quantitative) research studies for key IT and Operations initiatives, transforming ambiguous questions into clear, actionable recommendations.

• Design and moderate research sessions to evaluate AI-enabled self-service experiences and identify opportunities for improving IT support and employee productivity.

• Conduct user testing for AI Skills concepts to understand potential jobs-to-be-done, adoption barriers, and necessary trust/validation mechanisms prior to large-scale implementation.

• Synthesize complex research findings into concise reports, research artifacts, and compelling stakeholder readouts that clearly articulate implications and recommended next steps for tooling decisions.

• Proactively maintain and evolve the jobs-to-be-done (JTBD) framework, ensuring it accurately reflects current operational needs and serves as a foundation for evaluating and endorsing new tools within the company's tech stack.

• Develop detailed research plans, define participant recruitment strategies, and create all necessary study materials for priority initiatives.

• Deliver decision-ready insights and strategic recommendations specifically related to AI-enabled self-service, AI skill adoption, collaboration tools, and broader business process optimization opportunities.

• Act as a key partner to product, service, and operational teams, providing critical research validation for tooling decisions to ensure successful adoption and impact.

📝 Enhancement Note: The responsibilities highlight a need for a researcher who can operate with significant autonomy, from initial scoping to final recommendation delivery. The emphasis on synthesizing findings into "decision-ready recommendations" and "stakeholder readouts" points to a requirement for strong analytical and communication skills, particularly in translating user insights into tangible business and operational improvements.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science, or a related field is typically preferred for senior UX research roles.

Experience: 5+ years of hands-on UX research experience at a senior individual-contributor level, with a proven track record of independently managing the entire research lifecycle.

Required Skills:

• Extensive experience in planning and conducting mixed-method (qualitative and quantitative) research, including study design, participant recruitment, data collection, and rigorous analysis.

• Proven ability to independently scope, execute, and synthesize complex research studies from initiation to final recommendations.

• Demonstrated experience researching enterprise internal tools, employee experience (EX), or intricate cross-functional operational workflows.

• Strong capability to translate research findings into clear, actionable, and decision-ready recommendations tailored for product and operational stakeholders.

• Deep understanding and practical application of strategic research frameworks, specifically jobs-to-be-done (JTBD) or comparable methodologies, across multiple initiatives.

• Collaborative stakeholder management skills, with the ability to effectively partner with product, design, engineering, operations, and service teams.

• Excellent written and verbal communication skills, including the ability to craft concise research readouts and deliver executive-ready storytelling.

• Proficiency with common research platforms and tools for participant recruitment, moderated and unmoderated studies, survey administration, and data synthesis.

• Familiarity with working within enterprise product, service, and operational workflows.

• Experience utilizing collaboration and documentation systems (e.g., Confluence, Notion) to maintain traceable research artifacts, findings, and decisions.

• Upper-intermediate English proficiency. Preferred Skills:

• Prior experience researching AI-enabled products, AI assistants, automation technologies, or emerging technology adoption, with a focus on user trust, validation behaviors, reliance patterns, and rollout readiness.

• Hands-on experience with employee experience initiatives, IT service management (ITSM) processes, self-service support systems, or digital workplace tools.

• Proven ability to apply or evolve a jobs-to-be-done framework across diverse product or service areas, demonstrating strategic insight.

• A strong portfolio showcasing research that has demonstrably influenced enterprise tooling decisions, AI adoption strategies, or service experience improvements.

• Capability to connect individual research studies to a broader, ongoing strategic framework for continuous improvement.

• History of translating complex research findings into concrete actions that enhance self-service capabilities, reduce user confusion, or streamline operational workflows.

• Experience actively partnering with teams through product launch phases and post-launch measurement, extending beyond initial study delivery.

📝 Enhancement Note: The "Must Haves" clearly indicate a senior-level role requiring autonomy and strategic thinking, particularly around framework development (JTBD) and translating research into operational decisions. The "Nice to Haves" lean heavily into AI and employee experience, suggesting the company is investing in these areas and seeking a candidate with forward-thinking expertise. Proficiency in common research platforms and documentation tools is essential, implying a need for efficient workflow management.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate the ability to independently scope and execute mixed-method research studies, showcasing end-to-end project management from initiation to actionable insights.

• Provide case studies of how you have translated complex research findings into clear, decision-ready recommendations for product and operational stakeholders, highlighting the impact of your work.

• Showcase experience in developing and applying strategic research frameworks like Jobs-to-Be-Done (JTBD), illustrating how these frameworks informed product or operational decisions and led to improvements.

• Include examples of research artifacts, such as research plans, participant recruitment strategies, synthesized findings, and stakeholder readouts, that highlight your communication and documentation skills.

• Present evidence of successful collaboration with cross-functional teams (product, design, engineering, operations, service) on enterprise tooling or internal process improvement projects. Process Documentation:

• Detail your approach to creating comprehensive research plans that clearly define objectives, methodologies, and expected outcomes for complex initiatives.

• Illustrate how you document and maintain traceable research artifacts, findings, and decisions using collaboration and documentation systems, ensuring knowledge continuity.

• Showcase your process for synthesizing qualitative and quantitative data into coherent narratives that drive understanding and inform strategic decision-making for operational teams.

• Provide examples of how you have partnered with teams to validate tooling decisions before broader rollout, including the documentation and communication strategies employed during this phase.

📝 Enhancement Note: For a Senior UX Researcher role, particularly one focused on enterprise tooling and operational efficiency, a portfolio is crucial. It should not only display research execution but also strategic thinking, impact, and the ability to influence operational decisions. The emphasis on JTBD and AI suggests a need to showcase research related to user needs in complex environments and the adoption of new technologies.

💵 Compensation & Benefits

Salary Range: For a Senior UX Researcher in Recife, Brazil, with 5-10 years of experience and specialized skills in enterprise tools and AI research, the estimated annual salary range is typically between R$ 120,000 to R$ 180,000 (Brazilian Reais). This estimate is based on market data for senior UX research roles in major Brazilian tech hubs, considering the remote nature of the position, which can sometimes command a premium or align with global compensation benchmarks, and the specific demands of enterprise and AI research.

Benefits:

• Growth Without Limits: Access to mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget to foster continuous professional development.

• Competitive Compensation: Recognition that reflects skills and impact, with regular performance and compensation reviews to ensure fair remuneration.

• Flexibility: A 100% remote work environment with flexible hours designed to support focus, autonomy, and a healthy work-life rhythm.

• Meaningful Projects: Opportunity to work on impactful products using modern technologies for leading global brands.

• Collaborative Culture: Join a supportive, people-first environment with zero micromanagement, where ideas are welcomed and contributions are recognized.

• Well-being & Support: Access to local well-being programs and people-focused support services tailored to the employee's location.

Working Hours: While the role is 100% remote with flexible hours, the standard expectation for a full-time position is approximately 40 hours per week. The flexibility allows for autonomy in structuring the workday to optimize productivity and collaborate effectively across different time zones if necessary.

📝 Enhancement Note: The salary range is an estimate based on industry benchmarks for senior UX researchers in Brazil, adjusted for the remote nature of the role and the specific technical focus (AI, enterprise tooling). The benefits package emphasizes professional development, competitive pay, and work-life balance, which are key attractors for senior talent in the tech industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: AgileEngine operates within the Software Development and IT Services industry, specializing in application development, AI/ML, and creating award-winning software solutions for Fortune 500 brands and startups. Their expertise spans over 17 industries, indicating a diverse and dynamic project landscape.

Company Size: AgileEngine is an Inc. 5000 company, suggesting it is a well-established and growing mid-to-large-sized organization. This size typically offers the stability of a larger enterprise with the agility and opportunity for impact found in smaller firms.

Founded: Founded prior to its recognition on the Inc. 5000 list (typically indicating significant growth and revenue), AgileEngine has a history of delivering high-quality software solutions. Their "people-first culture" has earned them multiple "Best Place to Work" awards, signaling a strong emphasis on employee well-being and development.

Team Structure:

• The UX Research team likely operates within a product or engineering division, collaborating closely with product managers, designers, and engineers.

• This Senior UX Researcher role focuses on an "IT and Operations employee experience portfolio," suggesting a dedicated internal focus team or a specialized research function supporting internal tooling and process optimization.

• Cross-functional collaboration is a core tenet, with frequent interaction expected with product, service, and operational teams to validate tooling and gather insights. Methodology:

• AgileEngine emphasizes creating "award-winning software," implying a commitment to high standards in design and development processes.

• The "people-first culture" and "Best Place to Work" awards suggest a methodology that values employee input, collaboration, and supportive team dynamics.

• The specific role highlights a mixed-method research approach, a jobs-to-be-done (JTBD) framework, and a focus on delivering "decision-ready recommendations," indicating a data-driven and strategic approach to understanding user needs and informing product/operational decisions.

Company Website: https://agileengine.com/

📝 Enhancement Note: AgileEngine's reputation as an Inc. 5000 company and award-winning employer suggests a robust and well-resourced organization. The specific focus on internal employee experience for IT and Operations indicates a strategic investment in optimizing their own internal processes and tools, making this role highly impactful.

📈 Career & Growth Analysis

Operations Career Level: This role is designated as "Senior UX Researcher," signifying a position of significant individual contribution and expertise. It requires the ability to independently scope and execute complex research projects, mentor junior team members (implicitly), and influence strategic decisions. The focus on enterprise tooling and operational processes places this role at the intersection of user experience and business operations, offering a unique growth path.

Reporting Structure: While not explicitly stated, a Senior UX Researcher typically reports to a UX Research Lead, a Director of Product, or a Head of Design. Given the focus on the "IT and Operations employee experience portfolio," there might also be a dotted-line reporting relationship or strong collaboration with leaders within IT or Operations.

Operations Impact: The Senior UX Researcher will have a direct impact on the efficiency, productivity, and satisfaction of AgileEngine's internal IT and Operations teams. By evaluating and validating enterprise tooling and AI-enabled self-service experiences, the role contributes to streamlining workflows, reducing operational friction, and improving the overall employee experience, which in turn can enhance company-wide productivity and innovation.

Growth Opportunities:

• Specialization: Deepen expertise in researching AI-enabled technologies, employee experience (EX), and enterprise internal tools, becoming a subject matter expert in these critical areas.

• Leadership: Progress into a Lead UX Researcher role, managing research initiatives, mentoring junior researchers, and contributing more heavily to research strategy and team development.

• Cross-Functional Influence: Expand influence across product, service, and operational domains, becoming a key strategic advisor on user-centric decision-making for internal tooling and processes.

• Framework Development: Lead the evolution and application of strategic research frameworks like JTBD, potentially adapting them for new use cases within the company.

• Learning & Development: Leverage the dedicated annual learning budget and internal TechTalks to acquire new skills, explore emerging research methodologies, and stay abreast of industry trends.

📝 Enhancement Note: The role offers a clear path for career advancement within UX research, with opportunities to specialize in high-demand areas like AI and employee experience. The impact on internal operations also provides a unique angle for growth, allowing the researcher to influence core business functions and develop a deeper understanding of operational efficiency.

🌐 Work Environment

Office Type: This position is 100% remote, meaning there is no physical office requirement. The work environment is entirely digital and home-based.

Office Location(s): While the role is remote, it is based out of Recife, Pernambuco, Brazil, indicating that candidates should ideally be located within or have strong ties to this region to access local well-being programs and support.

Workspace Context:

• The workspace is your home office, providing a personalized and comfortable environment conducive to focused work.

• Access to AgileEngine's digital tools and collaboration platforms will be provided, enabling seamless interaction with colleagues and project teams.

• Opportunities for interaction with the operations team will be primarily through virtual channels, including video conferences, instant messaging, and collaborative document editing.

Work Schedule: The role offers flexibility within a 100% remote setup. While the standard expectation is approximately 40 hours per week, employees have autonomy in structuring their workday to optimize focus and personal well-being. This flexibility is ideal for deep work sessions required for research synthesis and analysis, as well as managing personal commitments.

📝 Enhancement Note: The fully remote nature of this role provides significant flexibility. However, the mention of local well-being programs suggests that while remote, there might be regional hubs or support networks that employees can tap into, especially for those based in or near Recife.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely assess your resume and initial application for key qualifications, especially the 5+ years of UX research experience and familiarity with enterprise/internal tools.

• Hiring Manager Interview: This will focus on your experience with mixed-method research, your ability to independently scope and execute studies, and your understanding of strategic frameworks like JTBD. Be prepared to discuss specific projects and your role in them.

• Portfolio Presentation & Case Study: You will likely be asked to present a portfolio showcasing your best work, with a deep dive into 1-2 case studies. Focus on how your research influenced product or operational decisions, particularly concerning enterprise tooling or AI-enabled experiences.

• Team/Cross-functional Interview: This stage will assess your collaborative stakeholder management skills and your ability to communicate research findings effectively to diverse audiences, including product, design, engineering, and operations.

• Final Interview: This may involve a discussion with senior leadership to assess cultural fit, strategic thinking, and overall alignment with AgileEngine's mission and values.

Portfolio Review Tips:

• Showcase Autonomy: Highlight projects where you independently managed the research lifecycle from start to finish.

• Quantify Impact: For each case study, clearly articulate the problem, your research approach, the key insights, and the tangible impact of your recommendations on enterprise tooling, operational efficiency, or employee experience. Use metrics where possible.

• Demonstrate JTBD Application: Include examples where you have developed or applied a JTBD framework, explaining how it guided your research and decision-making.

• Highlight AI/Enterprise Focus: Prioritize projects related to internal tools, employee experience, AI-enabled features, or complex workflows.

• Structure for Clarity: Organize your portfolio logically. For each project, clearly state the objective, your role, the methodology used, key findings, and the outcome/impact.

Challenge Preparation:

• Mock Research Plan: Be ready to outline a research plan for a hypothetical scenario involving an internal enterprise tool or an AI-driven self-service experience.

• JTBD Framework Application: Prepare to discuss how you would apply or extend a JTBD framework to a new operational challenge or tool evaluation.

• Stakeholder Communication: Practice articulating complex research findings and recommendations concisely for non-research audiences, focusing on business implications and actionable steps.

📝 Enhancement Note: The emphasis on independent work, strategic frameworks (JTBD), and influencing operational decisions means your portfolio should clearly demonstrate not just research execution but also strategic impact and communication prowess. Be ready to discuss how your research translates into tangible improvements for internal users.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Proficiency with common platforms for participant recruitment (e.g., UserTesting.com, Respondent.io), moderated and unmoderated studies (e.g., UserZoom, Lookback), and survey administration (e.g., SurveyMonkey, Typeform, Qualtrics).

• Collaboration & Documentation: Experience with systems like Confluence, Notion, Google Workspace (Docs, Sheets, Slides), or similar tools for maintaining traceable research artifacts, findings, and decisions.

• Synthesis Tools: Familiarity with qualitative data analysis software (e.g., Dovetail, NVivo) and quantitative analysis tools (e.g., Excel, SPSS, R) for synthesizing mixed-method data.

Analytics & Reporting:

• Ability to leverage data from various sources to inform research questions and validate findings. This may include familiarity with internal analytics platforms or BI tools, though direct experience may not be required. CRM & Automation:

• While not directly a CRM role, understanding how enterprise tools integrate and function within broader operational workflows is key. Familiarity with how user feedback impacts system adoption and efficiency is beneficial.

📝 Enhancement Note: The job description explicitly mentions "Proficiency with common research platforms for recruitment, moderated and unmoderated studies, surveys, and synthesis" and "Comfort using collaboration and documentation systems to maintain traceable research artifacts, findings, and decisions." Specific platform names will be confirmed with the hiring manager, but candidates should be prepared to discuss their experience with leading tools in these categories.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value is to deeply understand and advocate for the user, whether external customers or internal employees, ensuring their needs are at the forefront of tooling and process decisions.

• Data-Driven Decision Making: Emphasis on using research insights and data to inform strategic choices, validate hypotheses, and measure the impact of changes.

• Efficiency & Optimization: A drive to identify opportunities for streamlining workflows, automating tasks, and improving overall operational efficiency through well-designed tools and processes.

• Collaboration & Partnership: A strong belief in working cross-functionally, fostering open communication, and building strong partnerships with product, engineering, service, and operations teams to achieve shared goals.

• Continuous Improvement: A culture that embraces learning, experimentation, and iterative refinement of both products and processes based on feedback and performance data.

Collaboration Style:

• Proactive Partnership: Actively engaging with product, service, and operational teams early in the development lifecycle to ensure research is integrated and influential.

• Transparent Communication: Sharing research plans, findings, and recommendations openly and regularly through various channels to keep stakeholders informed and aligned.

• Feedback Integration: Open to receiving and providing constructive feedback on research approaches, findings, and recommendations, fostering a culture of mutual learning and improvement.

• Knowledge Sharing: Contributing to a shared understanding of user needs and research insights by documenting findings and participating in knowledge-sharing sessions.

📝 Enhancement Note: The company's "people-first culture" and "Best Place to Work" awards suggest a supportive and collaborative environment. For this role, the emphasis on IT and Operations employee experience implies that values around efficiency, internal process improvement, and data-driven decision-making will be particularly prominent.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Enterprise Systems: Understanding and researching intricate internal enterprise tooling and operational workflows can be challenging, requiring a deep dive into user contexts and system interdependencies.

• Balancing Ambiguity with Actionability: Independently scoping research from ambiguous questions into clear, actionable recommendations for diverse stakeholders requires strong analytical and problem-solving skills.

• Influencing Operational Decisions: Effectively translating UX research insights into concrete tooling decisions and process improvements within an operational context can be a significant challenge, requiring strong communication and advocacy.

• Researching Emerging AI Technologies: Understanding user adoption barriers, trust factors, and validation needs for AI-enabled self-service experiences requires staying ahead of the curve in AI research methodologies.

Learning & Development Opportunities:

• AI Research Specialization: Gain in-depth experience researching cutting-edge AI technologies and their impact on employee workflows and self-service capabilities.

• Enterprise Tooling Expertise: Develop a deep understanding of the user experience and operational impact of complex enterprise software solutions.

• Strategic Framework Application: Hone skills in applying and evolving strategic research frameworks like Jobs-to-Be-Done (JTBD) to drive business and operational outcomes.

• Cross-Functional Leadership: Enhance leadership and influence skills by partnering closely with senior leaders in product, operations, and IT to shape strategic tooling decisions.

• Mentorship & Skill Development: Benefit from mentorship opportunities, internal TechTalks, and a dedicated annual learning budget to pursue further professional growth in UX research and related fields.

📝 Enhancement Note: The role presents opportunities to tackle complex, high-impact challenges within an organization focused on innovation and operational excellence. The growth potential lies in deepening expertise in specialized areas like AI and enterprise systems, while also developing strategic influence and leadership capabilities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you independently scoped and executed a complex mixed-method research study. What was the challenge, your approach, and the impact of your findings on product or operational decisions?" (Focus on autonomy, methodology, and business impact.)

• "How have you used a Jobs-to-Be-Done (JTBD) framework or a similar strategic research framework to inform product strategy or operational improvements? Provide a specific example." (Demonstrate strategic thinking and framework application.)

• "Imagine we are considering a new AI-enabled self-service tool for our IT support team. How would you approach researching its potential adoption, identifying user needs, and assessing readiness for rollout?" (Showcase your understanding of AI research and operational context.) Company & Culture Questions:

• "What interests you about AgileEngine's 'people-first culture' and its reputation as an award-winning employer, especially in the context of this internal employee experience role?" (Align your values with the company's stated culture.)

• "How do you approach stakeholder management and collaboration when working with product, engineering, and operational teams on enterprise tooling initiatives?" (Highlight your partnership and communication skills.)

• "How do you ensure your research findings translate into actionable insights that drive real change and improve operational efficiency?" (Focus on impact and practical application.) Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the problem, your research journey, the "aha!" moments (insights), and the resolution (impact/recommendations).

• Focus on "Why": Clearly articulate why you chose specific methodologies and why your insights were significant.

• Quantify Impact: Whenever possible, use numbers and data to demonstrate the impact of your research. For example, "Our findings led to a 15% reduction in support ticket escalations" or "The recommended changes improved user satisfaction scores by 20%."

• Showcase JTBD: If you have JTBD examples, explain how the framework helped uncover deeper user motivations and guided your research questions and analysis.

• Address AI/Enterprise Nuances: Be prepared to discuss the unique challenges and considerations when researching AI-enabled features or complex enterprise systems.

📝 Enhancement Note: The interview process will likely test your ability to operate autonomously, apply strategic frameworks, and translate research into tangible operational improvements. Your portfolio presentation should be the cornerstone of your application, showcasing your strategic thinking and impact.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the AgileEngine careers portal.

• Curate Your Portfolio for Impact: Select 2-3 key projects that best demonstrate your ability to independently scope and execute mixed-method research, specifically highlighting projects involving enterprise tools, internal employee experience, or AI-enabled features. Ensure these showcase your application of strategic frameworks like JTBD and quantifiable impact.

• Optimize Your Resume: Tailor your resume to emphasize your 5+ years of senior UX research experience, proficiency in mixed-methodologies, and experience with enterprise/internal tools and operational workflows. Use keywords from the job description naturally.

• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on clear storytelling, articulation of impact, and demonstrating your strategic thinking. Be ready to discuss your process for translating insights into decision-ready recommendations for operational stakeholders.

• Research AgileEngine: Familiarize yourself with AgileEngine's company mission, values, and recent work. Understand their focus on award-winning software and their "people-first" culture to better articulate your cultural fit and interest in this internal-facing role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.