Senior UX Researcher ID84743

📍 Job Overview

Job Title: Senior UX Researcher

Company: AgileEngine

Location: Salvador, Bahia, Brazil

Job Type: Full-time

Category: User Experience (UX) Research / Product Operations

Date Posted: August 25, 2026

Experience Level: Senior (5+ years)

Remote Status: Fully Remote

🚀 Role Summary

• This Senior UX Researcher role focuses on understanding and improving the employee experience for IT and Operations teams, specifically related to AI-enabled self-service and enterprise tooling.

• The position requires independent ownership of mixed-method research projects, from initial scoping to delivering actionable insights that drive product and operational decisions.

• A key aspect of the role involves maintaining and extending a Jobs-to-be-Done (JTBD) framework to guide tooling evaluations and connect them to strategic initiatives.

• The researcher will collaborate closely with product, service, and operational stakeholders to validate tooling decisions and ensure successful broader rollouts.

📝 Enhancement Note: While the job title is "Senior UX Researcher," the description heavily emphasizes "IT and Operations employee experience," "enterprise tooling," and "operational teams." This suggests a strong leaning towards Product Operations or a specialized area of UX Research that bridges user experience with internal business processes and technology adoption. The role requires a deep understanding of enterprise environments and a strategic approach to research that directly influences business decisions.

📈 Primary Responsibilities

• Independently plan, scope, and execute mixed-method (qualitative and quantitative) UX research studies for critical IT and Operations initiatives.

• Design and moderate research sessions to evaluate AI-enabled self-service experiences and identify opportunities to enhance IT support.

• Conduct studies to test AI Skills concepts, uncovering user needs, adoption barriers, and trust/validation requirements prior to widespread implementation.

• Synthesize complex research findings into clear, concise, and actionable recommendations, research artifacts, and stakeholder readouts.

• Maintain, extend, and operationalize a Jobs-to-be-Done (JTBD) framework to map user needs across various initiatives and inform the endorsed tool suite.

• Develop comprehensive research plans, participant recruitment strategies, and study materials for priority projects.

• Deliver decision-ready insights and recommendations concerning AI-enabled self-service, AI skills adoption, collaboration tools, and business process optimization opportunities.

• Partner effectively with product management, service delivery, and operational teams to validate tooling decisions and ensure alignment before scaling.

📝 Enhancement Note: The responsibilities highlight a need for end-to-end research ownership and a strong emphasis on translating research into tangible business outcomes. The focus on "decision-ready recommendations" and "validating tooling decisions before they scale" indicates a high degree of strategic influence and accountability. The mention of "enterprise tooling" and "operational teams" suggests the researcher will be deeply embedded within internal business processes rather than purely external-facing consumer products.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Computer Science, or a related field is typically expected for senior-level UX research roles.

Experience: 5+ years of hands-on UX research experience at a senior individual-contributor level, with a proven track record of independently scoping, executing, and synthesizing research studies. Experience researching enterprise internal tools, employee experience, or complex cross-functional workflows is essential.

Required Skills:

• Demonstrated ability to independently scope, execute, and synthesize mixed-method UX research studies.

• Strong proficiency in qualitative research methodologies (e.g., interviews, usability testing, contextual inquiry) and quantitative research methodologies (e.g., surveys, analytics, A/B testing).

• Experience researching enterprise internal tools, employee experience, or complex cross-functional workflows.

• Ability to translate research findings into clear, decision-ready recommendations for product and operational stakeholders.

• Proven experience developing and applying a Jobs-to-be-Done (JTBD) or comparable strategic research framework across multiple initiatives.

• Collaborative stakeholder management skills, with the ability to work effectively across product, design, engineering, operations, and service teams.

• Excellent written and verbal communication skills, including the ability to deliver concise research readouts and executive-ready storytelling.

• Proficiency with common research platforms for recruitment, moderated/unmoderated studies, surveys, and synthesis.

• Experience working within enterprise product, service, and operational workflows.

• Comfort using collaboration and documentation systems (e.g., Confluence, Notion, SharePoint) to maintain traceable research artifacts, findings, and decisions.

• Upper-intermediate English level. Preferred Skills:

• Experience researching AI-enabled products, assistants, automation, or emerging technology adoption, particularly concerning trust, validation behavior, user reliance, and rollout readiness.

• Experience with employee experience, IT service management (ITSM), self-service support, or digital workplace tools.

• Experience applying or evolving a Jobs-to-be-Done framework across multiple product or service areas.

• Track record of research influencing enterprise tooling, AI adoption, or service experience decisions.

• Ability to connect individual research studies to an ongoing strategic framework.

• History of translating complex findings into actions that improve self-service, reduce confusion, or streamline workflows.

• Experience partnering through product launch and measurement phases, not just delivering initial studies.

📝 Enhancement Note: The "Must Haves" clearly indicate a need for a senior-level researcher capable of autonomous work and strategic impact. The emphasis on "enterprise internal tools" and "complex cross-functional workflows" differentiates this role from consumer-focused UX research. The preferred skills related to AI and employee experience further refine the ideal candidate profile, suggesting a focus on modern workplace technology challenges.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 comprehensive UX research case studies that demonstrate end-to-end ownership of mixed-method research projects.

• For each case study, clearly articulate the initial ambiguous problem statement, the research questions, the chosen methodology (and rationale), the execution process, and the synthesized findings.

• Highlight how your research directly influenced product or operational decisions, providing specific examples of impact, such as improved user satisfaction, increased adoption rates, or streamlined workflows.

• If applicable, include examples of how you have developed, maintained, or applied strategic frameworks like Jobs-to-be-Done (JTBD) to guide research and decision-making.

• Demonstrate experience with enterprise tooling or internal employee experience research, if possible, by showcasing relevant projects. Process Documentation:

• Provide examples of research plans, participant recruitment strategies, and study materials that you have developed.

• Showcase how you document and synthesize findings, including examples of stakeholder readouts, research artifacts, and reports that translate complex data into actionable recommendations.

• Illustrate your experience using collaboration and documentation tools for maintaining traceable research artifacts, findings, and decisions.

📝 Enhancement Note: A strong portfolio is critical for this role, as it needs to demonstrate not only research execution but also strategic thinking, impact, and the ability to manage complex enterprise environments. Candidates should be prepared to walk through their portfolio and articulate the "why" and "how" behind their research decisions and their ultimate impact. The emphasis on JTBD frameworks and influencing enterprise tooling decisions should be prominent.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Researchers in Brazil, particularly for remote roles with international companies, and considering the 5+ years of experience requirement, a competitive salary range in Brazil would likely fall between R$ 10,000 to R$ 18,000 per month, or approximately USD $60,000 to $110,000 annually, depending on the exact exchange rate and the company's compensation philosophy.

Benefits:

• Growth & Development: Access to mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget for professional development.

• Compensation: Competitive salary recognized for skills and impact, with regular performance and compensation reviews.

• Flexibility: 100% remote work arrangement with flexible hours to support focus, autonomy, and work-life balance.

• Impactful Projects: Opportunity to work on meaningful, modern projects using contemporary technologies for leading global brands.

• Collaborative Culture: A supportive, non-micromanaged environment where ideas are welcomed and contributions are valued.

• Well-being: Access to local well-being programs and people-focused support tailored to the employee's location.

Working Hours: The role is designed for 100% remote work with flexible hours, supporting approximately 40 hours per week. This flexibility allows for autonomy and a healthy work rhythm, while ensuring collaboration with global teams across different time zones.

📝 Enhancement Note: The salary range is an estimation based on market data for senior-level UX researchers in Brazil working remotely for international tech companies. Actual compensation will vary based on AgileEngine's specific compensation strategy, the candidate's exact qualifications, and negotiation. The benefits package emphasizes professional growth, flexibility, and well-being, aligning with modern remote work expectations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development & IT Consulting. AgileEngine operates across 17+ industries, creating award-winning software for Fortune 500 brands and startups, with strengths in application development and AI/ML.

Company Size: AgileEngine is an Inc. 5000 company, indicating significant growth and a substantial employee base, likely ranging from 500 to 5,000 employees. This size suggests a structured organization with established processes but still retaining agility.

Founded: Founded in 2016, AgileEngine has a history of rapid growth and establishing itself as a leader in software development and IT consulting. This relatively young but established history points to an innovative and forward-thinking culture.

Team Structure:

• The UX Research function is likely part of a broader Product or Design organization, but this specific role is embedded within or closely collaborating with IT and Operations teams.

• The Senior UX Researcher will operate as a senior individual contributor, reporting to a UX Research Lead, Design Director, or potentially a Product Operations Manager.

• Cross-functional collaboration is a core requirement, involving close partnerships with product managers, service owners, IT operations specialists, engineers, and other stakeholders to validate tooling and improve employee experiences. Methodology:

• Data-Driven Insights: Emphasis on mixed-method research to gather both qualitative depth and quantitative breadth, ensuring robust and actionable findings.

• Strategic Frameworks: Utilization and extension of frameworks like Jobs-to-be-Done (JTBD) to align research efforts with strategic business objectives and ensure tooling decisions are user-centric and process-aligned.

• Agile & Iterative: The "AgileEngine" name and Inc. 5000 status suggest an agile approach to software development and research, focusing on iterative improvements and continuous feedback loops.

Company Website: https://agileengine.com/

📝 Enhancement Note: AgileEngine's profile as a fast-growing, award-winning software company implies a dynamic, innovative, and people-centric culture. The "people-first" approach and "Best Place to Work" awards suggest a supportive environment. The Senior UX Researcher role, while focused on internal employee experience, will benefit from this culture by collaborating with teams that are themselves building and supporting cutting-edge technology.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a "Senior Individual Contributor" level within the UX Research discipline, specifically focusing on internal enterprise tooling and employee experience. It signifies a high degree of autonomy, expertise, and the ability to lead research initiatives without direct supervision. The scope extends beyond typical product research to influencing operational efficiency and technology adoption.

Reporting Structure: The Senior UX Researcher will likely report to a manager overseeing UX Research, Design, or potentially a Product Operations lead. They will collaborate extensively with various product, service, and IT operational teams, acting as a key research partner for these groups.

Operations Impact: The role has a direct impact on the efficiency, productivity, and satisfaction of IT and Operations employees by ensuring the tools they use are effective, intuitive, and meet their "jobs-to-be-done." This translates to improved operational performance, reduced support costs, and better overall employee experience within the company. Influencing tooling decisions before broader rollout means the research directly prevents costly mistakes and optimizes resource allocation.

Growth Opportunities:

• Specialization: Deepen expertise in AI-enabled technologies, employee experience research, and strategic frameworks like JTBD.

• Leadership: Transition into a Lead UX Researcher role, managing a team or a portfolio of critical research areas, or move into Product Operations leadership.

• Cross-functional Expertise: Develop a strong understanding of enterprise IT, service management, and operational workflows, potentially leading to roles in Product Management or Operations Strategy.

• Continuous Learning: Leverage the annual learning budget and internal TechTalks to stay abreast of the latest research methodologies, tools, and AI advancements.

📝 Enhancement Note: This role offers a unique opportunity for a UX researcher to specialize in internal enterprise systems and employee experience, a growing and critical area for tech companies. The growth path is clear, offering both specialized expertise development and potential for broader operational leadership. The emphasis on JTBD and AI adoption positions the researcher at the forefront of modern workplace technology trends.

🌐 Work Environment

Office Type: The role is designated as 100% remote, indicating a distributed workforce model. This means there is no physical office requirement for this position.

Office Location(s): While the role is remote, it is based in Salvador, Bahia, Brazil. This implies that while the work is done from home, the candidate is expected to be located within Brazil to facilitate local compliance, payroll, and potential well-being program access.

Workspace Context:

• Home Office: The primary workspace will be a home office environment, requiring self-discipline and effective time management.

• Digital Collaboration: Heavy reliance on digital collaboration tools (e.g., Slack, Microsoft Teams, Zoom, collaborative document editors) for communication, meetings, and project management.

• Tooling Access: Access to a range of UX research, collaboration, and documentation software, as specified in the "Tools & Technology Stack" section.

• Team Interaction: Opportunities for team interaction will primarily be through virtual meetings and asynchronous communication channels.

Work Schedule: The role offers 100% remote work with flexible hours, designed to support approximately 40 hours per week. This flexibility allows individuals to manage their schedules to optimize focus and productivity, while ensuring alignment with team needs and project timelines, potentially requiring some overlap with core business hours for collaboration.

📝 Enhancement Note: The fully remote nature with flexible hours is a key perk, appealing to candidates seeking autonomy and work-life balance. However, for an operations-focused role, maintaining strong communication and collaboration across potentially distributed teams will be crucial. The location in Salvador, Brazil, suggests the company has a presence or operational setup in this region for local employment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and conduct an initial screening call to assess basic qualifications, experience, and cultural fit.

• Portfolio Presentation & Technical Interview: Candidates will be asked to present a selection of their most relevant UX research case studies, demonstrating their process, methodologies, insights, and impact, particularly related to enterprise tooling or employee experience. This will be followed by in-depth technical questions about research design, execution, and synthesis.

• Hiring Manager/Team Interview: A discussion with the hiring manager and potentially key stakeholders (e.g., product managers, operations leads) to delve deeper into strategic thinking, problem-solving abilities, and how the candidate approaches complex operational challenges.

• Final Interview (Optional): A final interview may occur with a senior leader to discuss overall fit, career aspirations, and confirm alignment with company values.

Portfolio Review Tips:

• Select Relevant Case Studies: Prioritize 2-3 case studies that best showcase your experience with enterprise tooling, employee experience research, mixed-methodology, and the application of strategic frameworks like JTBD.

• Structure for Impact: For each case study, clearly outline:

  • The business problem/opportunity.
  • Your research objectives and questions.
  • The methodology chosen and why.
  • Your role and process (recruitment, data collection, analysis).
  • Key findings and insights.
  • The recommendations made and how they influenced decisions.
  • The measurable impact or outcome.

• Demonstrate Strategic Thinking: Emphasize how your research contributed to strategic objectives and influenced tooling decisions. Articulate how you connected individual studies to a broader framework (like JTBD).

• Highlight Collaboration: Be prepared to discuss how you collaborated with product, operations, and engineering teams to gather requirements, share findings, and drive action.

• Quantify Impact: Whenever possible, use metrics and data to demonstrate the success of your research and its influence on business outcomes.

Challenge Preparation:

• Prepare for JTBD Questions: Be ready to discuss your experience with Jobs-to-be-Done frameworks, how you've applied them, and how you would extend or maintain one within AgileEngine's context.

• Enterprise Tooling Scenarios: Think about how you would approach researching the adoption barriers for a new AI-powered IT support tool or evaluating the effectiveness of a collaboration platform for operational teams.

• AI Research Experience: If you have experience researching AI products, be prepared to discuss specific challenges related to user trust, understanding, adoption, and measuring the impact of AI features.

• Stakeholder Communication: Practice articulating complex research findings and recommendations concisely and persuasively for different audiences (e.g., technical teams, management).

📝 Enhancement Note: The interview process emphasizes practical application of UX research skills within an enterprise/operations context. The portfolio review is paramount, serving as the primary vehicle to demonstrate capability. Candidates should proactively prepare to discuss their strategic contributions and how their research drives tangible business value, particularly in areas relevant to IT and operational efficiency.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Proficiency with platforms for recruitment (e.g., UserTesting.com, UserZoom, Respondent.io), moderated/unmoderated usability testing, surveys (e.g., SurveyMonkey, Qualtrics), and synthesis.

• Collaboration & Documentation: Experience with tools like Confluence, Notion, SharePoint, Google Workspace (Docs, Sheets, Slides), or similar systems for creating and maintaining research artifacts, plans, and findings.

• Communication & Project Management: Familiarity with tools such as Slack, Microsoft Teams, Jira, Asana, or Trello for team communication, task management, and workflow tracking.

Analytics & Reporting:

• Experience with data analysis tools for synthesizing quantitative data from surveys or product analytics. While specific tools are not listed, understanding how to analyze and interpret data from tools like Google Analytics, Mixpanel, or internal BI dashboards would be beneficial.

• Ability to create clear, visually appealing reports and readouts, potentially using presentation software (e.g., PowerPoint, Google Slides) or data visualization tools. CRM & Automation:

• While not directly a CRM role, understanding how enterprise tools integrate and impact workflows is key. Familiarity with how CRM systems (e.g., Salesforce) or ITSM platforms (e.g., ServiceNow) function within an enterprise context would be advantageous.

• Experience with automation concepts within enterprise workflows or self-service portals is a plus.

📝 Enhancement Note: The tools mentioned are standard for a senior UX researcher in a tech environment. The emphasis on documentation and collaboration systems is particularly relevant for this role, as it requires maintaining a traceable history of research and its impact on enterprise tooling decisions. Candidates should be prepared to discuss their specific tool proficiencies and how they leverage them to drive efficiency and impact.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A strong emphasis on using research and data to inform decisions, particularly concerning the selection and implementation of enterprise tools.

• User-Centricity (Internal Focus): While the company serves external clients, this role champions the internal user (employees), ensuring their needs are met by the tools and systems they use daily.

• Efficiency and Optimization: A core value is to identify and implement improvements that streamline workflows, reduce friction, and enhance productivity for IT and Operations teams.

• Collaboration and Transparency: Encouraging open communication and shared understanding across different departments to ensure alignment and collective success in tooling decisions.

• Continuous Improvement: A commitment to ongoing learning, iteration, and refinement of processes and tools based on user feedback and performance data.

Collaboration Style:

• Cross-Functional Partnership: Proactive engagement with product managers, engineers, service owners, and operational leads to understand their challenges and integrate research findings into their roadmaps.

• Empathetic Listening: A culture that values understanding diverse perspectives and needs from various internal teams.

• Action-Oriented: A focus on translating research insights into concrete, implementable recommendations that drive tangible improvements.

• Knowledge Sharing: Encouraging the sharing of research findings, best practices, and learnings across teams to foster a collective understanding of user needs and operational challenges.

📝 Enhancement Note: The values and collaboration style reflect a mature, growth-oriented tech company that prioritizes both external client success and internal operational effectiveness. For a researcher in this role, demonstrating an ability to navigate complex organizational structures and influence decisions through data and empathy will be key.

⚡ Challenges & Growth Opportunities

Challenges:

• Ambiguity in Enterprise Environments: Navigating complex organizational structures, diverse stakeholder needs, and often legacy systems to define clear research problems.

• Balancing JTBD Framework with Immediate Needs: Effectively maintaining a strategic JTBD framework while addressing urgent research requests for specific tooling evaluations.

• Measuring Impact of Internal Tools: Quantifying the ROI and impact of research on employee experience and operational efficiency, which can be less direct than consumer product metrics.

• Adoption of New Technologies (AI): Researching user trust, understanding, and adoption barriers for AI-enabled tools, which are rapidly evolving and can be met with skepticism.

• Remote Collaboration Dynamics: Ensuring effective communication and influence across a distributed team and diverse stakeholder groups.

Learning & Development Opportunities:

• AI & Emerging Tech: Deepen expertise in researching AI-driven products, automation, and their impact on user behavior and organizational processes.

• Employee Experience (EX) Specialization: Become a go-to expert in understanding and improving the internal employee journey through technology.

• Strategic Framework Application: Gain extensive experience in applying and evolving strategic frameworks like Jobs-to-be-Done for enterprise-level decision-making.

• Cross-Functional Leadership: Develop skills in influencing and leading without direct authority across product, engineering, and operations.

• Industry Conferences & Certifications: Utilize the annual learning budget for relevant conferences (e.g., UXPA, CHI, industry-specific ops conferences) or certifications.

📝 Enhancement Note: The challenges presented are typical for senior-level operations-adjacent research roles. The growth opportunities highlight a path towards becoming a specialized expert in a high-demand area of UX and operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you independently scoped and executed a complex mixed-method research study for an enterprise tool. What was the outcome?"

• "How would you approach defining the 'jobs to be done' for employees using a new AI-powered IT self-service portal? What methodologies would you employ?"

• "Imagine you need to evaluate the potential adoption barriers for a new AI skill assistant for IT support staff. What research questions would you prioritize, and how would you test for trust and validation needs?"

• "Walk me through a situation where your research findings directly influenced a significant tooling decision for an operational team. What was the impact?" Company & Culture Questions:

• "Based on our company's focus on award-winning software and a people-first culture, how do you see your UX research contributions aligning with our broader goals?"

• "How do you ensure your research remains objective while also collaborating closely with product and operational teams who may have pre-existing ideas?"

• "Describe your experience working with cross-functional teams in a remote environment. How do you foster collaboration and ensure your insights are heard?" Portfolio Presentation Strategy:

• Focus on Impact: For each case study, clearly articulate the business problem, your research process, the key insights, and most importantly, the impact of your recommendations on product or operational outcomes.

• Demonstrate JTBD Application: If presenting a JTBD case study, explain how the framework helped uncover user needs and guide strategic decisions.

• Highlight Enterprise Context: Emphasize your experience with enterprise tooling, complex workflows, or employee experience research.

• Be Prepared for Deep Dives: Anticipate questions about your methodology choices, data analysis, stakeholder management, and how you handled unexpected challenges during research.

• Connect to the Role: Explicitly link your past experiences and skills to the requirements of this Senior UX Researcher position at AgileEngine.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, end-to-end research ownership, and the ability to translate research into actionable business improvements within an enterprise context. The candidate's understanding of JTBD frameworks and AI adoption research will be key differentiators.

📌 Application Steps

To apply for this operations-focused UX research position:

• Submit your application through the provided link on the AgileEngine careers portal.

• Portfolio Customization: Curate 2-3 of your most impactful UX research case studies, prioritizing those that demonstrate experience with enterprise tooling, employee experience, mixed-methods research, and the application of strategic frameworks like Jobs-to-be-Done. Ensure each case study clearly outlines the problem, your process, key insights, recommendations, and measurable impact.

• Resume Optimization: Tailor your resume to highlight your 5+ years of senior-level UX research experience, emphasizing your skills in qualitative and quantitative methodologies, enterprise workflow research, stakeholder management, and the ability to deliver "decision-ready" insights. Integrate keywords such as "UX research," "employee experience," "enterprise tooling," "Jobs-to-be-Done," "mixed-methods," and "AI adoption."

• Interview Preparation: Practice articulating your research process, strategic thinking, and the impact of your work. Prepare to present your portfolio and discuss how your experience aligns with the specific needs of researching IT and Operations employee experiences at AgileEngine.

• Company Research: Familiarize yourself with AgileEngine's services, their "people-first" culture, and their focus on award-winning software. Understand their commitment to innovation, particularly in areas like AI/ML, and consider how your research can support their internal operational excellence as well as their client-facing products.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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