Senior UX Researcher ID84743

📍 Job Overview

Job Title: Senior UX Researcher ID84743

Company: AgileEngine

Location: Brasília, Distrito Federal, Brazil

Job Type: Full time

Category: User Experience (UX) Research / Operations Strategy

Date Posted: 2026-08-25

Experience Level: Senior (5+ years)

Remote Status: 100% Remote

🚀 Role Summary

• Conduct end-to-end mixed-method UX research to inform the employee experience portfolio for IT and Operations teams.

• Independently scope, execute, and synthesize studies evaluating AI-enabled self-service experiences and enterprise tooling.

• Maintain and extend a Jobs-to-be-Done (JTBD) framework to guide tooling decisions and product strategy.

• Partner closely with product, service, and operational teams to validate tooling and drive impactful GTM strategies for internal systems.

• Translate complex research findings into clear, actionable, and decision-ready recommendations for senior stakeholders.

📝 Enhancement Note: This role is critical for optimizing internal operational efficiency and employee experience, directly impacting productivity and adoption of enterprise tooling. The focus on AI-enabled self-service and a JTBD framework suggests a strategic approach to understanding user needs within an enterprise context.

📈 Primary Responsibilities

• Plan, execute, and moderate mixed-method (qualitative and quantitative) research studies across key IT and Operations initiatives, from initial ambiguous questions to actionable recommendations.

• Design and conduct research to evaluate AI-enabled self-service experiences, focusing on user adoption, trust, and validation needs.

• Develop and apply a robust Jobs-to-be-Done (JTBD) framework, ensuring it accurately reflects user needs and informs the endorsed tool suite.

• Synthesize research findings into compelling research plans, participant strategies, study materials, clear recommendations, and executive-ready stakeholder readouts.

• Collaborate with product managers, service owners, and operational teams to validate proposed tooling solutions before widespread rollout.

• Produce research artifacts, findings, and decision documentation, ensuring traceability and clear communication across the organization.

• Deliver insights that inform product development, service improvements, and operational workflow optimizations, particularly concerning collaboration and business processes.

📝 Enhancement Note: The emphasis on "independently moving studies from ambiguous questions to decision-ready recommendations" highlights the expectation for autonomy and strategic thinking in this senior role. The responsibility for maintaining and extending the JTBD framework indicates a need for long-term strategic vision in research application.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Information Science, or a related field is typically expected for Senior UX Researcher roles.

Experience: 5+ years of hands-on UX research experience at a senior individual-contributor level, with a proven track record of independently scoping, executing, and synthesizing research studies.

Required Skills:

• Expert-level proficiency in qualitative and quantitative research methodologies, including selection, execution, and analysis.

• Demonstrated experience researching enterprise internal tools, employee experience, and complex cross-functional workflows.

• Proven ability to translate research findings into clear, actionable, and decision-ready recommendations for product and operational stakeholders.

• Extensive experience developing and applying strategic research frameworks such as Jobs-to-be-Done (JTBD) across multiple initiatives, influencing product and operational decisions.

• Strong stakeholder management skills, with the ability to collaborate effectively with product, design, engineering, operations, and service teams.

• Excellent written and verbal communication skills, including concise research readouts and impactful executive-level storytelling.

• Proficiency with common research platforms for participant recruitment, moderated/unmoderated studies, surveys, and synthesis.

• Experience working within enterprise product, service, and operational workflows.

• Comfort using collaboration and documentation systems to maintain traceable research artifacts, findings, and decisions.

• Upper-intermediate English proficiency. Preferred Skills:

• Experience researching AI-enabled products, assistants, automation, or emerging technology adoption, with a focus on trust, validation behavior, user reliance, and rollout readiness.

• Background in employee experience, IT service management, self-service support, or digital workplace tools.

• Experience applying or evolving a Jobs-to-be-Done framework across diverse product or service areas.

• A track record of research that has directly influenced enterprise tooling, AI adoption, or service experience decisions.

• Ability to connect individual research studies to a broader, ongoing strategic framework.

• Experience transforming complex findings into actionable improvements for self-service, confusion reduction, or workflow streamlining.

• Experience partnering through product launch phases and measurement, not just initial study delivery.

📝 Enhancement Note: The requirement for "upper-intermediate English" indicates that while the role is based in Brazil, strong communication in English is paramount for collaboration with potentially global teams and stakeholders. The preference for AI and employee experience research highlights a forward-looking aspect of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct UX research projects, with a strong emphasis on enterprise internal tools or employee experience initiatives.

• Clearly articulate the research problem, methodology (qualitative, quantitative, or mixed-methods), your specific role, and the impact of your research.

• For each project, demonstrate your ability to scope research independently, from ambiguous initial questions to actionable insights.

• Highlight your experience with strategic frameworks, particularly Jobs-to-be-Done (JTBD), and how you’ve applied them to influence product and operational decisions.

• Include examples of how you synthesized complex findings into clear, decision-ready recommendations and stakeholder readouts.

• Present data synthesis and analysis techniques, showcasing your ability to derive meaningful insights from diverse data sources. Process Documentation:

• Provide examples of research plans, participant recruitment strategies, and study materials you have developed.

• Showcase how you document research findings, implications, and recommended next steps in a clear and organized manner.

• Demonstrate your use of collaboration and documentation systems for maintaining traceable research artifacts, findings, and decisions.

• Include examples of how you connect individual studies to a larger strategic framework or ongoing initiatives, such as the JTBD framework.

📝 Enhancement Note: The emphasis on "decision-ready recommendations" and "stakeholder readouts" means the portfolio should not just present findings but also demonstrate the ability to translate those findings into concrete, business-oriented actions that influence tooling and operational decisions.

💵 Compensation & Benefits

Salary Range: For a Senior UX Researcher in Brasília, Brazil, with 5+ years of experience and proficiency in English, the estimated salary range is typically between R$12,000 to R$20,000 BRL per month gross. This range can fluctuate based on the specific company's compensation philosophy, the candidate's exact experience, and negotiation. For remote roles with international companies, compensation is often benchmarked against global standards, potentially leading to higher figures.

Benefits:

• Growth without limits: Access to mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget for professional development.

• Competitive compensation: Recognition reflecting skills and impact, with regular performance and compensation reviews to ensure fair pay.

• Flexibility: 100% remote work arrangement offering autonomy and a healthy work rhythm, complemented by flexible hours.

• Meaningful, modern projects: Opportunity to work on impactful products using modern technologies with global teams and leading brands.

• Collaborative culture: A supportive, non-micromanagement environment where ideas are welcomed and contributions are recognized.

• Well-being & support: Access to local well-being programs and people-focused support tailored to the employee's location.

Working Hours: 40 hours per week, with flexible hours that support focus, autonomy, and a healthy work rhythm.

📝 Enhancement Note: The salary estimate is based on current market data for senior UX researchers in major Brazilian cities and considering the remote nature of the role with an international company. The benefits package is comprehensive, emphasizing professional growth and work-life balance, which are attractive to senior operations and research professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development, IT Services, and Consulting. AgileEngine operates across 17+ industries, creating award-winning software for Fortune 500 brands and startups, positioning itself as a leader in application development and AI/ML.

Company Size: AgileEngine is an Inc. 5000 company, indicating a significant presence and growth trajectory. This size typically means established processes but also a dynamic environment with opportunities for impact. For operations professionals, this implies a need for adaptability and the ability to navigate a growing organization.

Founded: AgileEngine was founded in 2010. This history suggests a stable company with evolving methodologies and a mature understanding of the software development and IT consulting landscape.

Team Structure:

• The UX Research function likely sits within a broader Product or Design team, collaborating closely with Product Management, Engineering, and dedicated IT/Operations departments.

• The Senior UX Researcher will likely report to a UX Research Lead, Design Director, or Head of Product, with dotted lines to operational stakeholders.

• Cross-functional collaboration is core, requiring seamless integration with teams responsible for internal tooling, service delivery, and operational efficiency. Methodology:

• Data-driven decision-making is paramount, with a strong emphasis on user research to inform product and operational strategies.

• Agile methodologies are likely employed for software development and project management, requiring UX researchers to integrate seamlessly into iterative cycles.

• A focus on user-centric design principles is expected, ensuring that internal tools and experiences are optimized for employee productivity and satisfaction.

Company Website: https://agileengine.com/

📝 Enhancement Note: As an Inc. 5000 company with a focus on software for Fortune 500 clients, AgileEngine likely values innovation, robust process, and measurable impact. The "people-first culture" and "Best Place to Work" awards suggest a supportive environment that values employee growth and well-being, which is crucial for attracting and retaining high-caliber operations and research talent.

📈 Career & Growth Analysis

Operations Career Level: This role is at a Senior Individual Contributor level. It requires a high degree of autonomy, strategic thinking, and the ability to lead research initiatives from conception to actionable outcomes without constant supervision. The focus is on deep expertise in UX research methodologies and their application to complex operational challenges, particularly within enterprise tooling and employee experience.

Reporting Structure: The Senior UX Researcher will likely report to a UX Research Manager, Lead, or Director within the product organization. However, a significant portion of their work will involve close collaboration and direct interaction with stakeholders in IT Operations, Service Delivery, and Product Management teams, influencing their tooling decisions and strategic roadmaps.

Operations Impact: The impact of this role is substantial. By optimizing internal employee experiences, evaluating AI-driven self-service tools, and validating enterprise software, the Senior UX Researcher directly contributes to:

• Increased operational efficiency and productivity for IT and Operations staff.

• Improved adoption rates and user satisfaction with critical internal tooling.

• Reduced support costs through effective self-service solutions.

• Data-informed strategic decisions for technology investments and process improvements.

• Enhanced employee experience, leading to higher morale and retention. Growth Opportunities:

• Specialization: Deepen expertise in AI-enabled product research, employee experience design, or strategic frameworks like JTBD.

• Leadership: Transition into a UX Research Lead or Manager role, overseeing a team and setting research strategy for specific domains.

• Cross-functional Influence: Expand influence to broader GTM strategies for internal tools or contribute to strategic product roadmaps across different business units.

• Learning & Development: Utilize the annual learning budget for advanced courses, certifications (e.g., advanced JTBD, AI ethics in UX), or attending industry conferences.

• Mentorship: Benefit from and eventually provide mentorship, contributing to the growth of other researchers.

📝 Enhancement Note: The role offers a clear path for career advancement, either through deepening specialized research expertise or moving into leadership and strategic influence within the operations and product domains. The emphasis on autonomy suggests a high level of trust and responsibility, attractive for experienced professionals.

🌐 Work Environment

Office Type: This is a 100% remote position. The work environment is digital and distributed, relying heavily on virtual collaboration tools.

Office Location(s): While the role is remote, the mention of "Brasília, Distrito Federal, Brazil" as the location and "local well-being programs and people-focused support tailored to your location" suggests that while remote, there might be a focus on supporting employees within specific regions or countries, potentially through local HR support or regional employee resource groups.

Workspace Context:

• The workspace is virtual, requiring a reliable internet connection and a dedicated home office setup conducive to focused work and virtual meetings.

• Collaboration will occur through platforms like Slack, Microsoft Teams, Zoom, and project management tools.

• Access to advanced research tools, documentation systems (e.g., Confluence, Notion), and potentially a centralized research repository is expected.

• The environment fosters autonomy, requiring self-discipline and proactive communication to stay connected with teams and stakeholders.

Work Schedule: The role offers flexible hours, allowing individuals to structure their workday around peak productivity times and personal needs, while still accommodating core collaboration hours for meetings and team syncs. A standard 40-hour work week is expected.

📝 Enhancement Note: The 100% remote nature with flexible hours is a significant perk, appealing to professionals who value work-life balance and autonomy. The mention of "local well-being programs" indicates a thoughtful approach to supporting a distributed workforce.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, likely followed by a brief screening call to assess basic qualifications, experience, and cultural fit.

• Technical Interview (UX Research Focus): Expect a deep dive into your UX research experience. This will likely involve discussing past projects, your approach to mixed-method research, how you’ve applied frameworks like JTBD, and how you handle ambiguous research questions. Be prepared to discuss specific examples of your work.

• Portfolio Presentation: A dedicated session where you will present selected projects from your portfolio. Focus on storytelling, clearly articulating the problem, your process, key insights, and the impact of your research on product or operational decisions.

• Stakeholder/Team Interviews: Interviews with potential cross-functional partners (e.g., Product Managers, Operations Leads, Designers) to assess collaboration skills, communication style, and ability to translate research into actionable business outcomes.

• Final Interview: Potentially with a senior leader to discuss strategic alignment, career aspirations, and final assessment of fit.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio around key projects that best demonstrate your capabilities in enterprise tooling, employee experience, and strategic research frameworks (JTBD).

• Quantify Impact: Whenever possible, use metrics to demonstrate the impact of your research. For example, "Research led to a 15% increase in self-service adoption" or "Insights informed a redesign that reduced task completion time by 10%."

• Showcase JTBD Application: Clearly explain how you developed, applied, and evolved the JTBD framework, and how it directly influenced strategic decisions for tooling or product development.

• Highlight Collaboration: Provide examples of how you partnered with operational and product teams, and how your research facilitated their decision-making processes.

• Conciseness is Key: For readouts and presentations, practice articulating complex findings and recommendations concisely, tailoring your message to different stakeholder levels.

Challenge Preparation:

• Hypothetical Research Scenario: Be prepared for a hypothetical research challenge. This might involve a brief scenario where you need to outline a research plan, identify key questions, and propose methodologies. Focus on your thought process and strategic approach.

• JTBD Framework Application: You may be asked to apply the JTBD framework to a given problem or discuss how you would adapt it for a new context.

• Stakeholder Communication: Practice articulating research findings and recommendations in a way that addresses potential stakeholder concerns and drives action.

📝 Enhancement Note: The interview process is designed to thoroughly assess not only research expertise but also strategic thinking, collaboration skills, and the ability to drive tangible operational improvements. A strong portfolio that highlights impact and strategic framework application is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Proficiency with common platforms for recruitment (e.g., UserTesting, Respondent.io), moderated and unmoderated studies, surveys (e.g., Qualtrics, SurveyMonkey, Google Forms), and synthesis tools.

• Collaboration & Documentation: Experience with systems like Jira, Confluence, Notion, Microsoft Teams, Slack, and Google Workspace for maintaining traceable research artifacts, findings, and decisions.

• Prototyping & Design Tools (Familiarity): While not a designer, understanding tools like Figma, Sketch, or Adobe XD can be beneficial for reviewing designs and providing feedback.

Analytics & Reporting:

• Data Analysis Tools: Experience with tools for quantitative data analysis (e.g., Excel, SPSS, R, Python for statistical analysis) and qualitative data analysis (e.g., Dovetail, NVivo, thematic analysis tools).

• Dashboarding Tools: Familiarity with dashboarding tools (e.g., Tableau, Power BI, Looker) might be useful for visualizing research insights and tracking impact.

CRM & Automation:

• CRM Systems (Understanding): Familiarity with CRM systems (e.g., Salesforce) is beneficial, as internal tools often integrate with or support CRM processes.

• Workflow Automation Understanding: While not directly implementing automation, understanding how user research can inform workflow automation for IT and Operations is key.

📝 Enhancement Note: The job description specifically mentions "Proficiency with common research platforms for recruitment, moderated and unmoderated studies, surveys, and synthesis" and "Comfort using collaboration and documentation systems." The hiring manager will confirm exact platforms, but candidates should highlight experience with industry-standard tools.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision-Making: A strong emphasis on using research data and insights to inform strategic choices regarding enterprise tooling, AI adoption, and operational processes.

• User-Centricity: Prioritizing the employee experience and ensuring that internal tools and systems are designed to enhance productivity, usability, and satisfaction.

• Collaboration & Partnership: Fostering strong working relationships with product, service, and operational teams to ensure research findings are understood and acted upon.

• Continuous Improvement: A commitment to ongoing optimization of processes, tools, and experiences through iterative research and feedback loops.

• Impact & Accountability: Driving measurable outcomes through research, taking ownership of insights, and ensuring they translate into tangible improvements.

Collaboration Style:

• Cross-functional Integration: Proactively engaging with diverse teams (Product, Engineering, Operations, Service) to understand their needs and integrate research findings into their workflows.

• Transparent Communication: Maintaining open and honest communication regarding research plans, findings, and limitations.

• Feedback-Oriented: Encouraging a culture of constructive feedback, both in receiving input on research and providing actionable insights to stakeholders.

• Knowledge Sharing: Actively sharing research insights and best practices across the organization to build a collective understanding of user needs and operational challenges.

📝 Enhancement Note: AgileEngine's stated "people-first culture" and "Best Place to Work" awards suggest a positive and supportive environment. For operations roles, this translates to valuing collaboration, open communication, and a shared commitment to improving internal processes and employee experiences.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Enterprise Systems: Understanding and researching intricate internal IT and Operations workflows, which can be highly specialized and varied across departments.

• Balancing Strategic JTBD with Tactical Research: Effectively maintaining a strategic JTBD framework while also executing focused, tactical research studies to address immediate needs.

• Influencing Diverse Stakeholders: Gaining buy-in and driving action from various departments (e.g., IT, Operations, Product) who may have different priorities and perspectives.

• Researching Emerging AI Technologies: Staying ahead of the curve in understanding user adoption, trust, and ethical considerations for AI-enabled tools in an enterprise context.

• Remote Collaboration Effectiveness: Ensuring seamless collaboration and communication within a 100% remote environment, especially when working with distributed teams.

Learning & Development Opportunities:

• Advanced UX Research Techniques: Deepen expertise in specialized qualitative and quantitative methods, particularly those relevant to enterprise and AI research.

• Strategic Framework Mastery: Become a go-to expert in Jobs-to-be-Done or similar strategic frameworks, potentially leading their evolution within the company.

• AI & Emerging Tech Research: Gain hands-on experience researching cutting-edge AI products and their adoption challenges.

• Cross-functional Leadership: Develop skills in influencing and leading strategic initiatives that span multiple departments.

• Mentorship Programs: Participate in formal mentorship programs, both as a mentee and eventually as a mentor, to foster leadership and knowledge transfer.

📝 Enhancement Note: The challenges presented are typical for senior roles in operations and research within large organizations, requiring strong problem-solving skills and adaptability. The growth opportunities are substantial, offering a clear path for career progression and skill enhancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you independently scoped and executed a complex UX research study from start to finish. What was the outcome?" (Focus on autonomy, methodology, and impact.)

• "How would you apply a Jobs-to-be-Done framework to understand the needs of IT Operations employees regarding their tooling?" (Demonstrate strategic thinking and framework application.)

• "Walk me through your process for translating ambiguous research questions into actionable, decision-ready recommendations for product and operational stakeholders." (Highlight synthesis, communication, and impact.)

• "How do you approach researching AI-enabled self-service experiences? What specific user behaviors or concerns would you focus on?" (Showcase understanding of AI adoption challenges and user trust.) Company & Culture Questions:

• "Based on your understanding of AgileEngine and this role, how do you see UX research contributing to our 'people-first' culture and our mission to create award-winning software?" (Show research into the company and alignment with values.)

• "How do you ensure your research remains objective when working closely with product and operational teams who may have pre-existing ideas or biases?" (Assess your approach to bias and stakeholder management.)

• "Describe your experience working in a 100% remote environment. What strategies do you use to maintain effective collaboration and communication?" (Highlight remote work best practices.) Portfolio Presentation Strategy:

• Tell a Story: Structure your case studies with a clear narrative: problem, your approach, key findings, and the resulting impact.

• Focus on Impact: Quantify the business impact of your research whenever possible (e.g., improved efficiency, increased adoption, reduced costs).

• Highlight JTBD: Clearly articulate your role in developing or applying the JTBD framework and how it influenced decisions.

• Showcase Synthesis: Demonstrate your ability to synthesize complex qualitative and quantitative data into clear, actionable insights.

• Prepare for Q&A: Anticipate questions about your methodology, decision-making process, and how you handled challenges.

📝 Enhancement Note: The interview process will heavily weigh your ability to demonstrate strategic thinking, independent execution, and quantifiable impact. Preparing specific examples that align with the role's focus on internal tools, AI, and JTBD will be critical.

📌 Application Steps

To apply for this operations-focused UX Researcher position:

• Submit your application through the provided link on the AgileEngine careers portal.

• Tailor Your Resume: Highlight experience with enterprise internal tools, employee experience research, mixed-methodologies, and strategic frameworks like Jobs-to-be-Done. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest projects that best showcase your ability to independently scope, execute, and synthesize research, specifically focusing on enterprise tooling or employee experience. Ensure clear articulation of impact and JTBD application.

• Prepare for the Interview: Practice answering strategy questions related to UX research methodologies, JTBD, and AI adoption. Be ready to present your portfolio confidently and articulate the business value of your work.

• Research AgileEngine: Understand their company culture, focus on software development, and their "people-first" approach to better align your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.