Senior UX Researcher ID84743

📍 Job Overview

Job Title: Senior UX Researcher

Company: AgileEngine

Location: Curitiba, Paraná, Brazil

Job Type: Full-time

Category: UX Research / Product Operations

Date Posted: 2026-08-25

Experience Level: 5+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Drive end-to-end UX research initiatives focused on IT and Operations employee experience portfolios.

• Independently scope, plan, and execute mixed-method research to evaluate AI-enabled self-service experiences and test AI skill concepts.

• Maintain and extend a strategic jobs-to-be-done (JTBD) framework across multiple product and service initiatives.

• Synthesize complex research findings into actionable, decision-ready recommendations for product, service, and operational stakeholders.

• Partner closely with product, service, and operational teams to validate enterprise tooling decisions prior to broader rollout and scaling.

📝 Enhancement Note: This role is specifically focused on internal enterprise tooling and employee experience within IT and Operations, with a strong emphasis on AI-driven self-service and the strategic application of the Jobs-to-be-Done framework. The "Senior" title implies a high degree of autonomy and expected impact on strategic decision-making.

📈 Primary Responsibilities

• Independently plan and conduct mixed-method (qualitative and quantitative) UX research studies for critical IT and Operations initiatives, from initial concept to actionable recommendations.

• Design and moderate research sessions to evaluate AI-enabled self-service experiences and identify opportunities to improve IT support processes and user satisfaction.

• Develop and execute studies to test AI skill concepts, identifying key user needs, potential adoption barriers, and necessary validation or trust-building elements.

• Synthesize research findings into comprehensive reports, clear recommendations, and impactful stakeholder readouts that clearly articulate implications and propose next steps.

• Maintain, evolve, and champion the jobs-to-be-done (JTBD) framework, ensuring it accurately reflects user needs across the organization and guides the evaluation of new tools against an endorsed tool suite.

• Create detailed research plans, define participant recruitment strategies, and develop all necessary study materials for prioritized initiatives.

• Deliver decision-ready insights and recommendations that inform strategy for AI-enabled self-service, AI skills integration, collaboration tools, and broader business process improvements.

• Collaborate closely with product managers, designers, engineers, operations specialists, and service delivery teams to validate tooling decisions and ensure successful implementation.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on strategic research application, particularly the JTBD framework, and a direct impact on enterprise tooling and AI adoption within internal operations. The role requires a proactive approach to identifying research opportunities and translating findings into tangible business outcomes.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Information Science, or a related field is typically expected for senior UX research roles. Equivalent practical experience will also be considered.

Experience: 5+ years of hands-on UX research experience at a senior individual-contributor level, with a proven track record of independently scoping, executing, and synthesizing complex research studies.

Required Skills:

• Demonstrated ability to independently scope, execute, and synthesize mixed-method UX research studies.

• Strong expertise in qualitative research methodologies (e.g., user interviews, usability testing, ethnographic studies, contextual inquiry) and quantitative research methodologies (e.g., surveys, analytics review, A/B testing analysis).

• Proven experience researching enterprise internal tools, employee experience (EX), or complex, cross-functional internal workflows.

• Ability to translate research findings into clear, actionable, and decision-ready recommendations for product and operational stakeholders.

• Demonstrated experience developing, applying, and maintaining a jobs-to-be-done (JTBD) or comparable strategic research framework across multiple initiatives.

• Collaborative stakeholder management skills, with the ability to effectively engage with product, design, engineering, operations, and service teams.

• Excellent written and verbal communication skills, including the ability to create concise research readouts and deliver executive-ready presentations.

• Proficiency with common research platforms for participant recruitment, moderated and unmoderated studies, survey deployment, and data synthesis.

• Experience working within enterprise product, service, and operational workflows.

• Comfort using collaboration and documentation systems (e.g., Confluence, Notion, Miro) to maintain traceable research artifacts, findings, and decisions.

• Upper-intermediate English proficiency. Preferred Skills:

• Experience researching AI-enabled products, AI assistants, automation technologies, or emerging technology adoption, with a focus on user trust, validation behaviors, reliance patterns, and rollout readiness.

• Experience with employee experience (EX) initiatives, IT Service Management (ITSM) tools, self-service support platforms, or digital workplace solutions.

• Experience applying or evolving a jobs-to-be-done framework across diverse product or service areas, connecting it to strategic decision-making.

• A track record of research outputs that have directly influenced enterprise tooling decisions, AI adoption strategies, or service experience improvements.

• Ability to connect individual research studies to a broader, ongoing strategic research framework.

• Demonstrated success in translating complex research findings into actionable initiatives that enhance self-service capabilities, reduce user confusion, or streamline operational workflows.

• Experience partnering with teams through product launch phases and participating in measurement and iteration cycles, not just delivering initial studies.

📝 Enhancement Note: The "Must Haves" emphasize autonomy and strategic application of research, particularly JTBD. The "Nice to Haves" point towards a strong preference for candidates with experience in AI, employee experience, and a proactive approach to research influencing product lifecycle and adoption.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies demonstrating independent ownership of complex UX research projects from initiation to impact.

• For each case study, clearly articulate the initial research problem or ambiguous question, the chosen mixed-methods approach, and the rationale behind methodology selection.

• Provide evidence of synthesizing qualitative and quantitative data into clear, actionable insights and decision-ready recommendations.

• Highlight specific examples of how your research directly influenced product or operational decisions, ideally with measurable outcomes or impact statements.

• Demonstrate experience with a Jobs-to-be-Done (JTBD) framework, showcasing how you've applied it to understand user needs and guide strategic decisions for enterprise tools or internal systems. Process Documentation:

• Examples of research plans that clearly outline objectives, methodologies, participant criteria, and timelines.

• Artifacts demonstrating data synthesis and analysis, such as affinity diagrams, journey maps, JTBD frameworks, personas, or survey analysis summaries.

• Documentation of stakeholder readouts, presentations, or reports that effectively communicate findings and recommendations to diverse audiences.

• Evidence of using collaboration and documentation tools (e.g., Confluence, Notion) to maintain traceable research artifacts, findings, and decisions.

📝 Enhancement Note: For a Senior UX Researcher role, especially one focused on internal enterprise tooling and strategic frameworks like JTBD, the portfolio must demonstrate not just research execution but also strategic thinking, stakeholder influence, and the ability to drive tangible outcomes. The emphasis on "decision-ready recommendations" and "enterprise tooling" means showcasing impact in these specific areas is crucial.

💵 Compensation & Benefits

Salary Range: For a Senior UX Researcher in Curitiba, Brazil, with 5+ years of experience and remote work flexibility, an estimated annual salary range would be R$120,000 - R$200,000 BRL. This range accounts for the senior level, specialized skills in mixed-methods research and JTBD, and the remote work arrangement, which often commands a premium.

Benefits:

• Growth without limits: Access to mentorship programs, internal TechTalks, challenging projects, and a dedicated annual learning budget for professional development.

• Competitive compensation: Performance-based recognition with regular performance and compensation reviews, ensuring alignment with skills and impact.

• Flexibility: 100% remote work arrangement with flexible hours to support focus, autonomy, and a healthy work-life rhythm.

• Meaningful projects: Opportunity to work on impactful products using modern technologies for leading global brands.

• Collaborative culture: A supportive, non-micromanaged environment that welcomes ideas and recognizes contributions.

• Well-being & support: Access to local well-being programs and people-focused support tailored to the employee's location.

Working Hours: The role is designed for 100% remote work with flexible hours. A standard full-time commitment is expected, likely around 40 hours per week, with flexibility to adapt schedules to optimize productivity and collaborate effectively with global teams.

📝 Enhancement Note: The salary range is an estimate based on industry benchmarks for senior UX researchers in Brazil, considering remote work and the specific skills required. The benefits listed are directly from the job description and highlight AgileEngine's focus on professional development, compensation, and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development, IT Services, Technology Consulting. AgileEngine operates across 17+ industries, creating award-winning software for Fortune 500 brands and startups.

Company Size: AgileEngine is an Inc. 5000 company, indicating significant growth and a substantial employee base, likely in the hundreds or low thousands, suggesting a dynamic and well-resourced organization.

Founded: Founded in 2011, AgileEngine has over a decade of experience in software development, establishing a strong reputation and a proven track record in the industry.

Team Structure:

• The UX Research team likely comprises experienced individual contributors and potentially a manager, focusing on delivering high-impact research for internal and external product development.

• This Senior UX Researcher will work within a cross-functional environment, collaborating closely with product managers, designers, engineers, IT specialists, and operations teams.

• Reporting structure will likely be to a Head of UX, Director of Product, or a similar senior leadership role within the product or technology division. Methodology:

• AgileEngine emphasizes a "people-first" culture, suggesting a focus on employee well-being, collaboration, and professional growth.

• The company's work with Fortune 500 brands and startups indicates an ability to adapt methodologies to different project needs, from large-scale enterprise solutions to innovative startup products.

• A strong emphasis on "award-winning software" implies a commitment to quality, user-centric design, and leveraging modern technologies.

Company Website: https://agileengine.com/

📝 Enhancement Note: AgileEngine's positioning as an Inc. 5000 company with a "people-first" culture and a focus on "award-winning software" suggests a professional, growth-oriented environment. The Senior UX Researcher role will likely operate within a structured yet agile framework, collaborating across diverse teams to deliver impactful internal tooling solutions.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Individual Contributor role, signifying a high level of expertise and autonomy. The position is expected to lead research initiatives, mentor junior team members (if applicable), and significantly influence strategic decisions related to enterprise tooling and AI adoption within IT and Operations.

Reporting Structure: The Senior UX Researcher will likely report to a manager or director overseeing UX Research, Product Management, or a related operational function. They will work closely with various cross-functional teams, including Product, Design, Engineering, and Operations.

Operations Impact: The role has a direct impact on the efficiency, effectiveness, and employee satisfaction within the IT and Operations departments by ensuring that the tools and self-service experiences are user-centered and meet critical business needs. Influence extends to strategic tooling decisions and the successful adoption of AI technologies.

Growth Opportunities:

• Specialization: Deepen expertise in researching AI-enabled products, employee experience, or advanced JTBD framework applications.

• Leadership: Potential to move into a Lead UX Researcher role, managing a team or a critical research domain, or transition into Product Management roles focusing on internal tools.

• Skill Development: Leverage the annual learning budget for advanced training, certifications, or attending industry conferences to stay at the forefront of UX research methodologies, particularly in AI and enterprise software.

• Cross-functional exposure: Gain broader business understanding by working across different product lines and with various departments, enhancing strategic influence.

📝 Enhancement Note: The "Senior" title and the emphasis on strategic frameworks like JTBD and AI research suggest a path for significant professional growth, either through deeper specialization in research or by moving into leadership and strategic product roles within the company.

🌐 Work Environment

Office Type: This is a 100% remote position, offering complete flexibility in terms of physical location.

Office Location(s): While the role is remote, the specified location is Curitiba, Paraná, Brazil. This suggests that while the work can be done from anywhere, there might be a preference or administrative reason for the candidate to be based in this region, potentially related to local benefits or legal compliance.

Workspace Context:

• The remote nature fosters autonomy and allows individuals to create their ideal work environment, promoting focus and well-being.

• Collaboration will be primarily digital, utilizing various communication and project management tools.

• Access to modern technologies and a supportive digital infrastructure is implied, essential for effective remote collaboration and research execution.

• The flexible hours support a healthy work rhythm, allowing for deep work sessions and effective integration of personal life.

Work Schedule: The role offers flexible working hours, accommodating a standard full-time workload (approximately 40 hours per week). This flexibility allows for asynchronous collaboration and personal schedule management, crucial for remote work and global team interactions.

📝 Enhancement Note: The fully remote aspect with flexible hours is a significant perk, emphasizing autonomy and work-life balance. The mention of Curitiba, Brazil, as the location, despite being remote, might indicate a need for the candidate to be legally employed within Brazil or for specific benefits tied to that region.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications and conduct a brief phone screen to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Technical Interview: Candidates will be asked to present their portfolio, focusing on 2-3 key case studies that demonstrate their experience with mixed-method research, JTBD frameworks, and influencing enterprise tooling decisions. This will be followed by a technical interview assessing research methodology, analytical skills, and problem-solving abilities.

• Stakeholder Interviews: Interviews with key stakeholders (e.g., Product Managers, Engineering Leads, Operations Managers) to evaluate collaboration, communication, and ability to translate research into actionable business outcomes.

• Final Interview: A final discussion with a senior leader to assess strategic thinking, leadership potential, and overall fit with AgileEngine's culture and values.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business problem you addressed, your research process, the insights you uncovered, and the tangible impact your recommendations had on product direction, user experience, or operational efficiency.

• Showcase JTBD: Dedicate specific attention to how you've applied and evolved the Jobs-to-be-Done framework, detailing your approach to identifying core user needs and translating them into strategic decisions.

• Mixed-Methods Expertise: Present case studies that demonstrate proficiency in both qualitative and quantitative research, explaining why specific methods were chosen and how they complemented each other.

• Enterprise Context: Highlight any experience with internal tools, employee experience, or complex cross-functional workflows, as this is a key requirement for the role.

• Storytelling: Structure your portfolio presentations as compelling narratives, guiding the interviewer through your thought process and the journey from problem to solution.

Challenge Preparation:

• Be prepared for a potential research-focused case study or a discussion around how you would approach a specific research problem related to AI self-service or internal tooling.

• Practice articulating your research strategy, methodology, and expected outcomes clearly and concisely.

• Prepare to discuss how you would manage stakeholder expectations, communicate complex findings, and drive consensus for your recommendations.

• Research AgileEngine's products and services, as well as current trends in AI and employee experience, to demonstrate your understanding of their business context.

📝 Enhancement Note: The interview process is likely structured to assess not just research skills but also strategic thinking, stakeholder influence, and the ability to apply frameworks like JTBD in a practical, enterprise context. Portfolio preparation should directly address these requirements.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Proficiency with common platforms for participant recruitment (e.g., UserTesting.com, Respondent.io), moderated and unmoderated study execution (e.g., Lookback, Maze), and survey deployment (e.g., Qualtrics, SurveyMonkey).

• Collaboration & Documentation: Experience with tools like Confluence, Notion, Miro, Jira, and Google Workspace (Docs, Sheets, Slides) for managing research artifacts, facilitating collaboration, and creating stakeholder readouts.

• Data Analysis & Synthesis: Familiarity with qualitative data analysis software (e.g., Dovetail, NVivo) and quantitative analysis tools (e.g., Excel, R, SPSS, or statistical features within survey platforms).

Analytics & Reporting:

• While not a primary focus, a basic understanding of how to interpret usage analytics from enterprise tools or self-service platforms would be beneficial.

• Experience in creating clear, concise reports and presentations using tools like PowerPoint, Google Slides, or specialized data visualization software. CRM & Automation:

• Familiarity with CRM systems (e.g., Salesforce) might be helpful for understanding user data contexts, though not a core requirement.

• Understanding of how automation impacts user workflows within enterprise tools.

📝 Enhancement Note: The emphasis here is on tools that support the end-to-end UX research process, from planning and recruitment to execution, analysis, and communication. Experience with common enterprise collaboration and documentation tools is also a critical component.

👥 Team Culture & Values

Operations Values:

• Impact-Driven: A strong focus on delivering research that leads to tangible improvements in employee experience, tool adoption, and operational efficiency.

• Collaboration: A commitment to working closely with cross-functional teams (Product, Design, Engineering, Operations) to ensure research insights are integrated effectively into decision-making.

• Data-Informed Decisions: Utilizing rigorous research methodologies to gather evidence and guide strategic choices, rather than relying on assumptions.

• Continuous Improvement: An ethos of learning and evolving methodologies, tools, and frameworks (like JTBD) to enhance research quality and impact.

• People-First: Emphasizing employee well-being, growth, and a supportive work environment, as highlighted by the company's culture.

Collaboration Style:

• Cross-functional Integration: Proactive engagement with diverse teams to understand their needs, share research findings, and co-create solutions.

• Transparent Communication: Open sharing of research plans, findings, and recommendations through clear documentation and presentations.

• Feedback-Oriented: A culture that values constructive feedback, both in giving and receiving, to refine research approaches and project outcomes.

• Strategic Partnership: Acting as a strategic partner to product and operational teams, guiding them with user insights to make informed decisions about tooling and processes.

📝 Enhancement Note: AgileEngine's "people-first" culture, combined with the operational focus of this role, suggests a collaborative environment where insights are valued and directly contribute to improving internal systems and processes for employees.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Ambiguity and Action: Navigating complex, often ambiguous, internal business problems and translating them into clear research questions and actionable insights.

• Driving Adoption of AI and New Tools: Researching user perceptions, trust, and barriers to adoption for AI-enabled self-service experiences and enterprise tooling.

• Maintaining JTBD Framework: Ensuring the Jobs-to-be-Done framework remains relevant, updated, and actively used across multiple initiatives and stakeholders.

• Influencing Enterprise Decisions: Effectively communicating research findings and recommendations to senior stakeholders to drive significant changes in tooling and operational processes.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to deepen expertise in areas like AI research, complex system usability, or advanced JTBD applications.

• Strategic Frameworks: Continuous learning and application of strategic frameworks that influence product and business decisions.

• Mentorship and Coaching: Access to experienced mentors within AgileEngine or through dedicated programs to guide career progression.

• Industry Exposure: Potential to attend industry conferences or workshops focused on UX research, AI, employee experience, or enterprise software.

📝 Enhancement Note: The challenges are inherent to a senior role focused on internal enterprise systems and emerging technologies like AI. The growth opportunities are tied to deepening expertise in these specialized areas and leveraging the company's commitment to professional development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you independently scoped and executed a complex UX research study for enterprise internal tools. What was the outcome?" (Focus on your process, methodology, and impact.)

• "How have you applied or evolved a Jobs-to-be-Done framework in a previous role? What were the key challenges and successes?" (Be ready to articulate your approach and its strategic value.)

• "Imagine we're launching a new AI-powered self-service portal for IT support. How would you approach researching its usability, adoption barriers, and user trust before a broad rollout?" (Demonstrate your research planning and methodology.) Company & Culture Questions:

• "What interests you about AgileEngine and our 'people-first' culture?" (Research company values and connect them to your own.)

• "How do you approach collaborating with product, engineering, and operations teams to ensure your research findings are understood and acted upon?" (Highlight your stakeholder management and communication skills.)

• "How do you measure the impact of your UX research on business outcomes or employee experience?" (Prepare examples of metrics and ROI.) Portfolio Presentation Strategy:

• Prioritize Relevance: Select 2-3 case studies that best align with the job description's focus on enterprise tools, AI, and JTBD.

• Structure Your Narrative: For each case study, clearly outline the problem, your research goals, methodology, key findings, recommendations, and most importantly, the impact and outcomes.

• Highlight JTBD Application: Explicitly detail your role in applying or evolving the JTBD framework and how it informed decisions.

• Showcase Mixed Methods: Clearly explain why you chose specific qualitative and quantitative methods and how they worked together.

• Conciseness and Clarity: Be prepared to present your findings and recommendations clearly and concisely, anticipating questions from diverse stakeholders.

📝 Enhancement Note: Interview preparation should focus on demonstrating a deep understanding of UX research methodologies, strategic application of frameworks like JTBD, and the ability to drive impact within an enterprise operations context, particularly concerning AI and internal tooling.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the provided link on the AgileEngine careers portal.

• Tailor your resume: Highlight your 5+ years of hands-on UX research experience, specifically mentioning work on enterprise internal tools, employee experience, mixed-method research, and experience with the Jobs-to-be-Done framework. Quantify achievements where possible.

• Prepare your portfolio: Curate 2-3 strong case studies that showcase your ability to independently scope, execute, and synthesize research, with a clear emphasis on how your work influenced decisions and drove impact, particularly in enterprise and AI contexts.

• Practice your presentation: Rehearse presenting your portfolio case studies, focusing on clear storytelling, articulating your research process, and demonstrating the strategic value of your findings and recommendations. Be ready to discuss AI research and JTBD applications.

• Research AgileEngine: Understand the company's mission, values, and the types of clients and projects they undertake. Familiarize yourself with their approach to software development and their "people-first" culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---