Senior UX Researcher

📍 Job Overview

Job Title: Senior UX Researcher

Company: Utility Warehouse

Location: London, England, United Kingdom

Job Type: Full-time

Category: User Experience (UX) Research

Date Posted: May 28, 2026

Experience Level: 5+ Years

Remote Status: Hybrid (Implied, with flexibility for remote work and a four-day week)

🚀 Role Summary

• Lead end-to-end UX research initiatives for complex and ambiguous product challenges, directly influencing product vision and strategic roadmaps.

• Serve as a key strategic partner to Product, Design, and Engineering teams, fostering a user-centric approach across the organization.

• Elevate the UX research practice by mentoring associate and mid-level researchers, contributing to team growth and expertise.

• Drive alignment on user needs through strong cross-functional stakeholder management and compelling data-driven storytelling.

• Champion the value of UX research and optimize research operations, including team tooling and process improvements.

📝 Enhancement Note: The role is described as a "Senior UX Researcher" with a "highly self-directed leader" expectation. The company's mission in the utilities sector suggests a focus on user experience for both direct customers and partners, implying a need for research that spans diverse user groups and complex service offerings. The mention of "work from anywhere" and a four-day week indicates a hybrid or flexible work environment, with potential for remote contributions.

📈 Primary Responsibilities

• Partner with leadership to define strategic learning objectives, shaping the long-term product vision and research agenda.

• Design and execute comprehensive research plans, selecting the most appropriate mix of qualitative and quantitative methodologies to address complex