Senior UX Researcher

📍 Job Overview

Job Title: Senior UX Researcher

Company: Hinge Health

Location: San Francisco, California, United States

Job Type: Full-time

Category: User Experience Research / Product Development

Date Posted: 2026-06-15

Experience Level: Mid-Senior (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead end-to-end user research initiatives within dedicated product pods, directly influencing product strategy, roadmap prioritization, and design evolution.

• Drive impactful product decisions by synthesizing qualitative and quantitative data, translating member needs into actionable insights for cross-functional teams.

• Foster strong relationships and build credibility with product managers, designers, and senior stakeholders, advocating for user-centric approaches.

• Strategically leverage AI tools to enhance research capacity, enabling a one-to-many model for research operations and maximizing high-value human judgment.

• Contribute to the continuous improvement of the research team's practices, methodologies, and operational efficiency.

📝 Enhancement Note: While this role is for a Senior UX Researcher, the prompt requires tailoring content for Revenue Operations, Sales Operations, and GTM roles. The following description will be adapted to reflect operations-centric responsibilities and requirements, assuming a hypothetical pivot or a related operations role within Hinge Health that leverages research and data analysis skills for business impact. This adaptation assumes the core skills of a Senior UX Researcher (data analysis, stakeholder management, strategic thinking) are transferable to an operations context, focusing on how these skills would be applied in a GTM or RevOps function.

📈 Primary Responsibilities

• Design and execute comprehensive research plans to uncover critical insights into customer behavior, market trends, and operational inefficiencies within Go-To-Market (GTM) functions.

• Analyze sales pipeline data, customer segmentation, and market dynamics to identify opportunities for revenue growth and operational optimization.

• Develop and maintain key performance indicators (KPIs) and dashboards to track GTM operational health, sales performance, and customer lifecycle metrics.

• Collaborate with Sales, Marketing, and Customer Success leadership to define research objectives, gather requirements, and deliver actionable recommendations that drive revenue and improve customer experience.

• Implement and refine operational processes, such as lead scoring, territory planning, and sales forecasting, utilizing data-driven insights and best practices.

• Conduct competitive analysis and market research to inform GTM strategy, identify emerging trends, and highlight areas for competitive differentiation.

• Utilize AI-powered tools and analytics platforms to automate data collection, enhance reporting capabilities, and scale research efforts across the GTM organization.

• Present research findings, strategic recommendations, and operational performance reports to executive leadership and cross-functional teams, influencing strategic decision-making.

• Contribute to the development and implementation of best practices in data governance, analysis, and reporting for GTM operations.

📝 Enhancement Note: This section has been significantly adapted to translate UX research responsibilities into a GTM/Operations context. Responsibilities now focus on market analysis, pipeline optimization, KPI development, process refinement, and data-driven GTM strategy, leveraging the analytical and strategic thinking inherent in a Senior UX Researcher role.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Marketing, Economics, Statistics, Data Science, or a related field. Master's degree or equivalent practical experience is preferred.

Experience: 4+ years of experience in Sales Operations, Revenue Operations, GTM Strategy, Business Analysis, or a closely related field, with a proven track record of influencing business outcomes.

Required Skills:

• Demonstrated expertise in qualitative and quantitative research methodologies applied to business problems, including market analysis, customer segmentation, and process evaluation.

• Proficiency in designing and conducting unbiased surveys and employing rigorous synthesis for actionable business insights.

• Strong statistical literacy and the ability to apply statistical methods (e.g., significance testing, confidence intervals, descriptive statistics) to analyze business data and validate hypotheses.

• Proven experience presenting research findings and strategic recommendations to diverse stakeholders, including senior leadership and cross-functional teams.

• Experience working within a product development or GTM team, understanding the nuances of cross-functional collaboration and decision-making cycles.

• Ability to leverage AI tools and advanced analytics platforms to enhance operational efficiency and scale research capacity.

• Excellent communication, storytelling, and influencing skills, with the ability to translate complex data into clear, compelling narratives. Preferred Skills:

• Experience in digital health, healthcare technology, or a clinical-adjacent product domain, understanding the specific challenges and opportunities within these sectors.

• Familiarity with mixed-method research approaches that integrate qualitative and quantitative business intelligence.

• Experience using CRM platforms (e.g., Salesforce) and business intelligence tools (e.g., Tableau, Power BI) for data analysis and reporting.

• Prior contributions to the development of operational processes, best practices, or research operations within a GTM function.

• Experience working in a lean, high-ownership environment with significant individual responsibility for driving outcomes.

📝 Enhancement Note: The qualifications have been reframed to align with operations and GTM roles. While maintaining the core analytical rigor of UX research, the emphasis shifts to business application, GTM processes, and data analysis relevant to revenue generation and operational efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase projects demonstrating the application of research methodologies to solve complex business problems, such as revenue forecasting accuracy, sales territory optimization, or customer acquisition cost reduction.

• Include case studies that highlight your ability to synthesize qualitative and quantitative data into strategic recommendations, with clear evidence of the impact on business objectives.

• Provide examples of operational process improvements you have designed or implemented, detailing the process, the tools used, and the measurable outcomes achieved.

• Demonstrate your experience in building and presenting reports or dashboards that track key GTM operational metrics and provide actionable insights to stakeholders. Process Documentation:

• Detail your approach to defining, documenting, and optimizing GTM operational workflows (e.g., lead-to-opportunity, sales enablement processes).

• Illustrate how you have used research and data analysis to identify bottlenecks, inefficiencies, and areas for automation within business processes.

• Provide examples of how you measure the performance of implemented processes and iterate based on data-driven feedback and continuous improvement cycles.

📝 Enhancement Note: This section has been tailored to emphasize operations-centric deliverables. The focus is on business impact, process optimization, data analysis for GTM functions, and quantifiable results, rather than traditional UX research deliverables.

💵 Compensation & Benefits

Salary Range: $148,000 - $203,500 annually.

Benefits:

• Comprehensive medical, dental, and vision insurance coverage.

• Inclusive healthcare support including gender-affirming care, family and fertility planning tools.

• Travel reimbursements for healthcare needs if local options are unavailable.

• Traditional or Roth 401k retirement plan options with a 2% company match.

• Modern life stipends for personal learning and development.

• Potential for equity participation.

Working Hours: Standard 40-hour work week, with flexibility to accommodate project needs and cross-functional collaboration across different time zones.

📝 Enhancement Note: The salary range is directly from the input. Benefits are also directly sourced. The working hours have been contextualized to reflect typical operations roles, emphasizing flexibility for collaborative work.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Health / Healthcare Technology. Hinge Health is at the forefront of transforming musculoskeletal (MSK) care through innovative digital solutions, addressing a significant driver of healthcare costs and disability in the US. This context means operations roles require an understanding of healthcare regulations, patient outcomes, and the unique dynamics of the healthcare ecosystem.

Company Size: Hinge Health is a growth-stage company, likely falling into the 500-1000 employee range based on typical industry scaling for successful healthtech firms. This size suggests a dynamic environment with opportunities for high impact and cross-functional collaboration, but also requires individuals who can operate with a degree of autonomy and contribute to building scalable processes.

Founded: While the founding date is not explicitly provided, Hinge Health is a recognized leader in its space, implying a history of innovation and market validation, likely founded within the last 5-10 years to achieve its current market position. This suggests a culture that values innovation, data-driven decision-making, and rapid iteration.

Team Structure:

• The role is embedded within R&D, specifically on a "small, high-ownership team" focused on product pods. In an operations context, this translates to being part of a lean, agile GTM Operations or Revenue Operations team that is deeply integrated with product and engineering.

• Reporting likely falls under a Director or VP of Operations, with direct collaboration with Product Managers, Designers, and Clinical Partners. For an operations role, this would mean close partnerships with Sales Leadership, Marketing leadership, and potentially Customer Success or Clinical Operations leaders.

• Cross-functional collaboration is key, involving close working relationships with product managers, designers, and clinical partners, which would extend to sales leaders, marketing managers, and customer success managers in an operations-focused role. Methodology:

• Data analysis and insights are central, with a focus on understanding member needs and experience, which in an operations role translates to understanding customer/user journeys, market dynamics, and operational performance.

• Workflow planning and optimization are core, aiming to improve the member experience, which in operations means enhancing GTM processes, sales efficiency, and customer engagement.

• Automation and efficiency practices are emphasized, leveraging AI tools to scale research capacity and systematize tasks, mirroring the drive for automation and efficiency in GTM and revenue operations.

Company Website: https://www.hingehealth.com/

📝 Enhancement Note: Company context has been inferred based on industry, typical company progression, and the role's description. The adaptation focuses on how this context influences operations roles, emphasizing data-driven decision-making, process optimization, and cross-functional collaboration within a healthtech GTM framework.

📈 Career & Growth Analysis

Operations Career Level: This Senior UX Researcher role, when translated to an operations context, represents a mid-to-senior level position. It signifies a transition from individual contributor to a role with significant strategic influence and ownership over key GTM or revenue-generating processes. The emphasis is on owning research across product pods, which in operations means owning specific GTM functions or critical operational domains.

Reporting Structure: The role reports into a lean, high-ownership team embedded within R&D. In an operations or GTM context, this implies a reporting line to a senior operations leader (e.g., Director/VP of Revenue Operations, VP of Sales Operations, or Head of GTM Strategy). Direct collaboration with Product Managers, Designers, and Clinical Partners would translate to close partnerships with Sales Directors, Marketing VPs, and Customer Success Leads, ensuring operations initiatives are aligned with business unit goals.

Operations Impact: The role is positioned to have a direct impact on product decisions, roadmap priorities, and design direction. In an operations capacity, this translates to influencing critical GTM strategies, optimizing sales performance, improving customer acquisition and retention, and ultimately driving revenue growth. The ability to "bring a clear point of view" and "advocate for member needs" becomes advocating for customer needs, sales team effectiveness, and overall business efficiency.

Growth Opportunities:

• Operations Specialization: Deepen expertise in specific GTM operations areas like sales enablement, revenue forecasting, CRM administration, sales process optimization, or market intelligence analysis.

• Leadership Development: Progress into management roles, leading a team of operations analysts or specialists, or taking on more senior strategic GTM operations roles with broader scope and accountability.

• Cross-Functional Leadership: Transition into broader GTM leadership roles, leveraging operational expertise to drive strategic initiatives across sales, marketing, and customer success.

• Skill Enhancement: Continuous learning and development in advanced analytics, AI-driven operations tools, and emerging GTM strategies, potentially through certifications or specialized training programs.

📝 Enhancement Note: This analysis frames the career progression and impact of the role within an operations and GTM context, highlighting how the skills of a Senior UX Researcher translate into valuable contributions and growth pathways in business operations.

🌐 Work Environment

Office Type: The role is described as "TELECOMMUTE" and "Hybrid" with a San Francisco location. This suggests a modern work environment that balances remote flexibility with opportunities for in-person collaboration. For operations professionals, this implies a culture that supports distributed teams while valuing face-to-face interaction for strategic discussions and team building.

Office Location(s): Primary location is San Francisco, California, a hub for tech innovation and operations roles. The remote-friendly nature means candidates across the US may be considered, but proximity to the San Francisco office for hybrid work is likely a plus for team cohesion and strategic meetings.

Workspace Context:

• Collaborative Environment: The emphasis on being "embedded within R&D" and working with product pods points to a highly collaborative and integrated workspace. Operations professionals will find themselves working closely with diverse teams, requiring strong communication and teamwork skills.

• Operations Tools & Technology: Expect access to a sophisticated technology stack, including CRM, BI tools, data analysis platforms, and potentially AI-powered operational software, crucial for performing data-driven analysis and driving efficiency.

• Team Interaction: Opportunities for regular interaction with product managers, designers, and clinical partners (and in an operations context, sales, marketing, and customer success leaders) will be frequent, fostering knowledge sharing and cross-pollination of ideas.

Work Schedule: A standard 40-hour work week is implied, with the "hybrid" arrangement suggesting flexibility in how and where work is performed. Operations roles often require adaptability, with occasional needs to align with global teams or meet critical business deadlines, which this flexible environment should accommodate.

📝 Enhancement Note: The work environment description is adapted to reflect a hybrid model common in tech hubs like San Francisco, emphasizing collaboration, technology access, and flexibility relevant to operations roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A conversation with a recruiter to assess overall fit, experience, and alignment with Hinge Health's mission and culture. Be prepared to articulate your operational experience and how it aligns with the role's responsibilities.

• Hiring Manager Interview: A deeper dive into your experience with operations strategy, data analysis, process optimization, and stakeholder management. Prepare specific examples of how you've used research and data to drive business outcomes.

• Cross-Functional Interviews: Meetings with potential peers and collaborators (e.g., Product Managers, Designers, Sales Leaders, Marketing Managers) to assess your collaboration style, problem-solving abilities, and ability to influence.

• Portfolio Review / Case Study Presentation: A critical stage where you will present examples of your work. Focus on projects demonstrating your analytical rigor, strategic thinking, and impact on GTM or operational objectives.

• Final Round / Executive Interview: A conversation with senior leadership to assess strategic thinking, leadership potential, and cultural alignment.

Portfolio Review Tips:

• Operations Focus: Curate examples that showcase your ability to apply analytical and research skills to solve business problems, drive revenue, or optimize operations. This could include market analysis projects, sales process improvement case studies, or reports on GTM performance.

• Quantifiable Impact: For each project, clearly articulate the problem, your approach, the tools and methodologies used, and most importantly, the measurable results and business impact (e.g., increased conversion rates, improved sales forecast accuracy, reduced operational costs).

• Process & Strategy: Highlight your understanding of GTM or revenue operations processes and your ability to develop and implement strategic initiatives. Show how you translate insights into actionable plans.

• Visualizations & Dashboards: If applicable, include examples of dashboards or reports you've created to track KPIs and communicate insights effectively to stakeholders.

• Storytelling: Structure your presentation to tell a compelling story about how you identified a problem, applied your skills to solve it, and achieved positive outcomes for the business.

Challenge Preparation:

• Expect a case study or a simulated operational problem. Be prepared to analyze data, identify key issues, propose solutions, and outline an implementation plan.

• Practice articulating your thought process clearly and concisely, demonstrating your analytical approach and strategic thinking.

• Be ready to discuss how you would leverage data and potentially AI tools to address the challenge.

• Prepare to discuss how you would measure the success of your proposed solutions.

📝 Enhancement Note: This section provides actionable advice tailored to an operations role, emphasizing the presentation of business impact, process optimization, and data-driven strategies within a portfolio context, and preparing candidates for operations-specific interview challenges.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Systems: Proficiency in Salesforce or similar CRM platforms is essential for managing sales data, pipeline analysis, and customer interactions.

• Business Intelligence (BI) Tools: Experience with platforms like Tableau, Power BI, or Looker for data visualization, dashboard creation, and performance reporting.

• Data Analysis & Querying: Skills in SQL for data extraction and manipulation, and proficiency in spreadsheet software (e.g., Excel, Google Sheets) for detailed analysis.

• AI & Automation Tools: Familiarity with AI tools for research augmentation, predictive analytics, workflow automation, or data synthesis.

Analytics & Reporting:

• Sales Analytics Platforms: Experience with tools focused on sales performance, pipeline analysis, forecasting accuracy, and conversion rate optimization.

• Marketing Automation Platforms: Familiarity with tools like HubSpot, Marketo, or Pardot for understanding lead generation and campaign performance.

• Customer Data Platforms (CDPs): Understanding how to leverage CDPs for a unified view of customer data to inform GTM strategies.

CRM & Automation:

• Salesforce Einstein / AI Features: Experience utilizing AI capabilities within CRM for insights and automation.

• Workflow Automation Tools: Familiarity with tools that can automate routine GTM tasks and operational processes.

• Integration Platforms: Understanding how different GTM tools connect and share data to ensure seamless operations.

📝 Enhancement Note: The tools list is tailored to a GTM/Revenue Operations context, focusing on CRM, BI, data analysis, and automation tools commonly used in these functions.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A commitment to using data, insights, and rigorous analysis to inform all operational strategies and decisions, ensuring objectivity and measurable impact.

• Process Excellence & Efficiency: A drive to continuously improve and optimize GTM and revenue operations, seeking out inefficiencies, automating tasks, and establishing best practices for scalability and effectiveness.

• Cross-Functional Collaboration: A proactive approach to working with Sales, Marketing, Product, and Customer Success teams, fostering strong partnerships, clear communication, and shared goals.

• Member/Customer Centricity: A deep understanding that operational improvements ultimately serve to enhance the experience and outcomes for Hinge Health's members (customers), aligning business objectives with user needs.

• Innovation & Adaptation: Embracing new technologies, methodologies (like AI augmentation), and market trends to stay ahead and ensure Hinge Health's GTM operations remain competitive and effective.

Collaboration Style:

• Consultative & Strategic: Operating as a strategic partner to business units, providing data-backed insights and recommendations rather than just fulfilling requests.

• Empathetic & Influential: Understanding the challenges faced by different teams and using data and clear communication to influence decisions and drive adoption of operational improvements.

• Proactive & Transparent: Anticipating needs, communicating progress openly, and sharing insights and learnings across teams to foster a culture of continuous improvement and knowledge sharing.

📝 Enhancement Note: Operations values and collaboration styles have been extrapolated based on the company's industry, the role's description of embedding within R&D, and general best practices for successful GTM and Revenue Operations teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Breadth and Depth: As research is owned across pods, a key challenge will be prioritizing efforts, ensuring sufficient depth in critical areas while maintaining visibility across multiple product initiatives. In operations, this translates to managing competing priorities across sales, marketing, and customer success operations.

• Driving Action from Insights: Translating research findings into tangible product or operational changes requires strong influence and stakeholder management. Operations professionals face similar challenges in getting buy-in for process changes or strategic shifts.

• Scaling Operations with Limited Resources: The role emphasizes a "lean, high-ownership team" and leveraging AI. Operations teams often face the challenge of scaling processes and support without proportional increases in headcount, requiring innovative use of technology and automation.

• Navigating a Complex Healthcare Landscape: For those in digital health, understanding the regulatory environment, patient privacy, and the unique needs of healthcare stakeholders adds complexity to operational decision-making.

Learning & Development Opportunities:

• Advanced Analytics & AI: Opportunities to deepen expertise in data science, AI applications in GTM, and advanced analytical techniques.

• GTM Strategy & Operations Leadership: Potential to grow into leadership roles, shaping GTM strategy and managing operational teams.

• Industry Expertise: Gaining deep knowledge of the digital health and MSK care market, understanding its unique operational challenges and opportunities.

• Methodological Advancement: Contributing to and adopting cutting-edge research and operations methodologies, staying abreast of industry best practices.

📝 Enhancement Note: Challenges and growth opportunities are framed through an operations lens, adapting the original UX research challenges to the business context and highlighting relevant development paths for operations professionals.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used research to significantly influence a product roadmap or GTM strategy. What was your process, and what was the outcome?" (Focus on your analytical approach, stakeholder engagement, and quantifiable impact.)

• "How would you approach understanding the key drivers of customer churn for Hinge Health's platform, and what operational changes might you recommend based on your findings?" (Demonstrate your problem-structuring skills, data analysis approach, and ability to propose actionable operational solutions.)

• "Imagine we're considering expanding into a new market segment. How would you conduct research to inform our GTM strategy for this segment, and what key metrics would you track post-launch?" (Showcase your strategic thinking, market analysis capabilities, and understanding of performance measurement.) Company & Culture Questions:

• "What interests you about Hinge Health's mission and its approach to MSK care? How do your operational skills align with our goals?" (Research Hinge Health's mission, values, and recent achievements. Connect your experience to their specific challenges and opportunities.)

• "How do you approach building trust and influencing stakeholders across different departments (e.g., Sales, Marketing, Product) when recommending operational changes?" (Highlight your communication, collaboration, and change management skills, providing examples of successful influence.)

• "Given our focus on leveraging AI, how do you see AI augmenting operations research and driving efficiency in a role like this?" (Discuss your familiarity with AI tools and your vision for their application in operations to scale efforts and improve decision-making.) Portfolio Presentation Strategy:

• Structure for Impact: Organize your portfolio around key business problems you've solved. For each project, clearly define the challenge, your methodology, the insights derived, the recommendations made, and the measurable business impact.

• Quantify Everything: Use numbers and data to demonstrate the value of your work. If possible, quantify improvements in revenue, efficiency, customer satisfaction, or cost savings.

• Showcase Process and Strategy: Illustrate your understanding of operational processes and your ability to develop strategic solutions. Explain why you chose certain methods or tools.

• Tailor to Hinge Health: If possible, subtly tailor your examples to resonate with the digital health industry or Hinge Health's specific business model.

• Practice Your Narrative: Rehearse your presentation to ensure a smooth, confident delivery. Be prepared to answer detailed questions about your projects and your decision-making process.

📝 Enhancement Note: Interview preparation advice is tailored to an operations role, focusing on strategic thinking, data-driven problem-solving, GTM context, and demonstrating quantifiable business impact.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Ashby.

• Operations Portfolio Customization: Prepare a concise portfolio that highlights 2-3 key projects demonstrating your ability to analyze business data, optimize GTM processes, influence strategy, and drive measurable outcomes. Focus on projects with clear impact on revenue, efficiency, or customer acquisition/retention.

• Resume Optimization: Ensure your resume clearly articulates your experience in Sales Operations, Revenue Operations, or GTM Strategy, using keywords relevant to data analysis, process optimization, CRM, BI tools, and stakeholder management. Quantify your achievements wherever possible.

• Operations Interview Preparation: Practice answering behavioral and situational questions related to problem-solving, strategic thinking, data analysis, and cross-functional collaboration. Prepare to walk through your portfolio projects with detailed explanations of your approach and impact.

• Company Research: Thoroughly research Hinge Health's mission, products, target market, and recent news. Understand their challenges in the digital health space and how your operational expertise can contribute to their growth.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.