Senior UX Researcher

📍 Job Overview

Job Title: Senior UX Researcher

Company: Avenga

Location: Poland

Job Type: Full-time

Category: User Experience Research / Product Operations

Date Posted: August 24, 2026

Experience Level: Mid-Senior (3-5 years)

Remote Status: 100% Remote

🚀 Role Summary

• Drive and execute user research strategies for digital product portfolios, focusing on human-centered design and actionable behavioral insights.

• Act as an expert practitioner in product discovery and design initiatives, demonstrating complete autonomy in research planning, execution, and synthesis.

• Translate user needs and complex data into clear, actionable product recommendations for global users.

• Collaborate closely with design, product management, and engineering teams within fast-paced, agile development cycles.

📝 Enhancement Note: This role is positioned as a Senior UX Researcher, implying a need for independent project leadership and a strategic approach to research. The emphasis on "complete autonomy" and "expert practitioner" suggests a candidate expected to define research direction and deliver significant impact without constant oversight. The focus on "Workforce Adoption, Change, Experience team" indicates a broader mandate beyond just product features, potentially encompassing user onboarding, training material effectiveness, and overall user adoption strategies for Avenga's offerings.

📈 Primary Responsibilities

• Plan, scope, and conduct end-to-end research initiatives, encompassing generative, evaluative, qualitative, and quantitative methods across complex product features.

• Execute a variety of research methodologies including in-depth interviews, usability testing, field studies, surveys, and card sorting to gather comprehensive user feedback and behavioral data.

• Synthesize mixed-methods research findings into clear, concise, and actionable recommendations for product managers, UX/UI designers, and engineering teams.

• Integrate regular usability testing and user interviews into agile sprint cycles to ensure continuous product improvement and user-centricity.

• Partner closely with Product Managers and UX/UI Designers throughout the product lifecycle, aligning business goals with identified user needs and pain points.

• Audit existing user flows and journeys to identify friction points, reduce cognitive load, and advocate for the implementation of seamless and intuitive user experiences.

• Apply key usability metrics, such as System Usability Scale (SUS), task success rates, and time-on-task, to measure the impact of design changes and track UX performance over time.

• Conduct research for Data, Analytics, AI-driven products, or complex system migration projects, contributing specialized domain expertise to these critical initiatives.

📝 Enhancement Note: The responsibilities highlight a hands-on role requiring end-to-end ownership of research projects. The mention of "complex product features," "AI-driven products," and "system migration projects" suggests that candidates should be comfortable with intricate technical domains and potentially large-scale enterprise solutions. The emphasis on translating "raw qualitative feedback and quantitative behavioral data" into "actionable recommendations" points to the need for strong analytical and strategic thinking skills.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, or a related field.

• Alternatively, equivalent practical experience in user research or product design research. Experience:

• 3–5 years of dedicated, hands-on experience in User Research, Usability Testing, or Product Design Research within digital platforms.

• Proven experience embedding research insights directly into fast-paced, agile product development cycles.

• Demonstrated ability to operate independently, taking full ownership of research projects from inception to presentation without daily technical supervision. Required Skills:

• Mixed-Methods Research Expertise: Solid proficiency in both qualitative methodologies (e.g., in-depth interviews, usability testing, field studies, diary studies) and quantitative tools (e.g., surveys, card sorting, basic product analytics).

• Agile Research Integration: Proven ability to conduct research within agile sprint cadences and deliver timely, actionable insights.

• Data Synthesis & Storytelling: Excellent ability to translate raw qualitative feedback and quantitative behavioral data into clear, compelling, and actionable recommendations.

• Stakeholder Communication: Strong presentation and storytelling skills to effectively communicate research findings, rationale, and impact to cross-functional stakeholders, including product managers, designers, and engineers.

• User-Centric Problem Solving: Ability to identify user pain points, define problems, and propose effective solutions based on research.

Preferred Skills:

• Prior experience conducting research within Data, Analytics, AI-driven products, or complex system migration projects.

• Familiarity with A/B testing and experimentation frameworks.

• Experience with user journey mapping and service design principles.

• Knowledge of advanced statistical analysis or data visualization techniques.

📝 Enhancement Note: The "Domain Plus" requirement strongly suggests that candidates with experience in B2B enterprise software, data platforms, or complex IT transformations will have a significant advantage. The emphasis on autonomy implies a need for strong self-management and proactive problem-solving skills, essential for a remote Senior role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate end-to-end research project ownership, showcasing your process from defining research objectives to delivering actionable insights and recommendations.

• Include examples of mixed-methods research application, highlighting how you combined qualitative and quantitative approaches to achieve comprehensive understanding.

• Showcase instances where your research directly influenced product strategy, design decisions, or led to measurable improvements in user experience and adoption.

• Present case studies that clearly articulate the problem, your research methodology, key findings, and the impact of your recommendations on product outcomes. Process Documentation:

• Provide examples of how you've documented research plans, methodologies, and findings for clear communication and knowledge sharing within product teams.

• Illustrate your approach to synthesizing complex user data into digestible formats that drive decision-making.

• Showcase how you've tracked and reported on key usability metrics (e.g., SUS, task success, satisfaction scores) to demonstrate the effectiveness of UX interventions.

📝 Enhancement Note: For a Senior UX Researcher role, a portfolio is crucial. It should not just present finished work but also articulate the candidate's thought process, research strategy, and the tangible impact of their research on product development and business objectives. The emphasis on "actionable recommendations" means the portfolio should clearly link research findings to concrete product improvements.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Senior UX Researchers in Poland, a competitive salary range is estimated to be between 10,000 PLN and 16,000 PLN gross per month, depending on experience and specific qualifications.

• This estimate considers the 100% remote nature within Poland and the company's global operations. Benefits:

• 100% Remote work arrangement within Poland, offering flexibility and work-life balance.

• Opportunity to work on diverse, impactful digital products and contribute to global initiatives.

• Access to professional development opportunities, including training, conferences, and skill enhancement programs.

• Comprehensive health insurance package, including medical care and potential dental coverage.

• Contribution to professional growth through collaboration with experienced teams and exposure to cutting-edge technologies.

• Potential for performance-based bonuses or recognition programs. Working Hours:

• Standard full-time working hours, typically 40 hours per week.

• Flexibility in daily scheduling is often available for remote employees, allowing for better integration of personal and professional life, while ensuring availability for core team collaboration and meetings.

📝 Enhancement Note: Salary ranges for remote roles within Poland can vary significantly based on the company's compensation philosophy and the candidate's specific experience and negotiation. The provided range is a general estimate for a Senior UX Researcher role. The benefits listed are common for tech companies offering remote positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting & Software Development. Avenga operates within the IT services sector, providing a broad range of digital transformation, enterprise solutions, and product development services to clients globally.

Company Size: 6,000+ employees. This signifies a large, established organization with a global presence, offering stability and diverse career opportunities. For operations professionals, this means access to significant resources, established processes, and potentially complex organizational structures requiring strong collaboration and communication skills.

Founded: Not explicitly stated, but the scale suggests a well-established company with a history of growth and market presence.

Team Structure:

• The Senior UX Researcher will be part of the "Workforce Adoption, Change, Experience" team, indicating a focus on user adoption, change management, and overall user experience across Avenga's products and services.

• This team likely collaborates closely with product development teams, design departments, and potentially client-facing units to ensure user needs are met throughout the product lifecycle and adoption phases.

• The reporting structure will likely involve a UX Research Lead, Head of Design, or Product Management leadership, with close interaction with Product Managers, UX/UI Designers, and Engineers on a daily basis. Methodology:

• Avenga emphasizes "human creativity empowers technology that matters," suggesting a culture that values innovation and user-centricity.

• The company's service offerings imply a strong focus on business and tech advisory, enterprise solutions, and CX/UX/UI design, indicating a commitment to delivering high-quality, user-friendly digital experiences.

• Agile methodologies are implicitly used given the mention of agile product development cycles, requiring adaptability and iterative approaches to research and design.

Company Website: https://career.avenga.com

📝 Enhancement Note: Avenga's size and global reach suggest a professional, structured environment. The specific team "Workforce Adoption, Change, Experience" is a key differentiator, implying that this role isn't just about traditional product UX but also about how users adopt and experience Avenga's broader offerings, potentially including internal tools or client-facing transformation projects.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Researcher. This role is positioned at a mid-to-senior level, requiring demonstrated autonomy and expertise. It signifies a level of responsibility where individuals lead research initiatives, mentor junior team members (potentially), and significantly influence product strategy.

Reporting Structure: While not explicitly defined, the Senior UX Researcher will likely report to a UX Research Manager, Head of Design, or a senior product leader within the "Workforce Adoption, Change, Experience" team. They will collaborate daily with Product Managers, UX/UI Designers, and Engineers.

Operations Impact: The Senior UX Researcher's impact is central to ensuring Avenga's digital products are intuitive, effective, and user-friendly. By translating user needs into actionable insights, this role directly influences product strategy, design execution, user adoption rates, and ultimately, the success and perceived value of Avenga's technology solutions for both internal and external users.

Growth Opportunities:

• Specialization: Deepen expertise in specific research areas (e.g., AI product research, complex system migration research, generative AI tools) or expand into related fields like Product Strategy or Service Design.

• Leadership: Progress into a Lead UX Researcher role, managing a team, defining research strategy for larger product areas, or mentoring junior researchers.

• Cross-Functional Development: Transition into Product Management, UX Design leadership, or roles focused on User Adoption and Change Management, leveraging deep user understanding.

• Learning & Development: Access to Avenga's professional development programs, industry conferences, and training to stay current with UX research methodologies and tools.

📝 Enhancement Note: The "Senior" title and emphasis on autonomy suggest a clear path for growth into leadership or specialized senior individual contributor roles. The company's broad service offering also presents opportunities to move into more strategic product roles.

🌐 Work Environment

Office Type: 100% Remote. This offers significant flexibility, allowing employees to work from anywhere within Poland.

Office Location(s): Poland. While fully remote, the legal and tax implications tie the role to Poland. The "100% within Europe (limited travel)" note suggests occasional travel for in-person research, workshops, or team meetings might be required, though the frequency is indicated as limited.

Workspace Context:

• Remote Collaboration: The work environment will heavily rely on digital collaboration tools for communication, project management, and research synthesis. Effective virtual collaboration is key.

• Technology Access: Employees will have access to necessary software and tools for research, design, and communication, facilitated by Avenga.

• Team Interaction: While remote, opportunities for interaction will exist through scheduled virtual meetings, team syncs, and potentially virtual social events. The limited travel requirement might offer periodic in-person team building or project-focused sessions.

Work Schedule:

• Standard full-time, 40-hour work week.

• Flexibility in daily start/end times is generally expected for remote roles, provided core working hours and meeting availability are maintained. This allows for better personal schedule management, crucial for sustained productivity in a remote setting.

📝 Enhancement Note: The "100% within Europe (limited travel)" is a critical detail. While the role is remote in Poland, candidates must be prepared for occasional travel within Europe, likely for specific research needs or key stakeholder meetings. This implies a need for flexibility regarding travel arrangements.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, focusing on experience with user research methodologies, product strategy, and agile environments.

• Technical Interview (Round 1): This will likely involve a deep dive into your UX research experience. Expect questions about your process for planning and conducting mixed-methods research, synthesizing findings, and delivering actionable insights. Be prepared to discuss specific projects from your portfolio.

• Portfolio Presentation & Case Study (Round 2): Candidates will be asked to present one or more case studies from their portfolio, demonstrating their end-to-end research process, problem-solving skills, and the impact of their work. This is where you'll showcase your ability to translate complex data into clear recommendations.

• Hiring Manager/Team Interview (Round 3): This session will assess your fit with the "Workforce Adoption, Change, Experience" team, your collaboration style, and your ability to operate autonomously. Questions will likely focus on your approach to cross-functional collaboration and understanding of product strategy.

• Final Interview (Optional): May involve a senior leader to discuss career aspirations and broader company fit.

Portfolio Review Tips:

• Structure Your Case Studies: For each case study, clearly outline the problem statement, your research objectives, the methodology used (and why), your key findings, the recommendations you made, and the resulting impact or outcome. Quantify impact whenever possible.

• Highlight Autonomy: Emphasize projects where you took full ownership, from initial scoping to final presentation, demonstrating your ability to work independently.

• Showcase Mixed-Methods: Include examples that clearly illustrate your proficiency in both qualitative and quantitative research, explaining how they complemented each other.

• Focus on Actionability: Prioritize projects where your research led to tangible product changes or strategic shifts. Explain how you influenced decision-makers.

• Tailor to Avenga: If possible, tailor your presentation to highlight experience relevant to Avenga's industry (tech consulting, enterprise solutions, data/AI products) or the "Workforce Adoption, Change, Experience" team's mandate.

Challenge Preparation:

• Be ready for potential scenario-based questions where you'll be asked how you would approach a specific research problem or challenge within a product context.

• Prepare to discuss how you handle conflicting stakeholder opinions or ambiguous project requirements.

• Practice articulating your research process and findings concisely and persuasively, as if presenting to a non-research audience.

📝 Enhancement Note: The interview process is likely to be rigorous, with a strong emphasis on portfolio demonstration and the ability to articulate research impact. Candidates should prepare detailed case studies that highlight their end-to-end ownership and strategic thinking.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Tools for conducting remote usability testing, user interviews, and surveys (e.g., UserTesting.com, Lookback, Maze, SurveyMonkey, Typeform).

• Collaboration Suites: Tools for team communication and project management (e.g., Slack, Microsoft Teams, Asana, Jira, Confluence).

• Prototyping & Design Tools: Familiarity with tools used by designers to understand and test prototypes (e.g., Figma, Sketch, Adobe XD).

Analytics & Reporting:

• Product Analytics Tools: Experience with tools to analyze user behavior data and track key metrics (e.g., Google Analytics, Amplitude, Mixpanel, Pendo).

• Data Visualization Tools: Ability to interpret and potentially create basic visualizations from data (e.g., Tableau, Power BI, or built-in analytics dashboards).

• Survey Analysis Tools: For processing and analyzing survey data.

CRM & Automation:

• While not a direct CRM role, understanding how user feedback integrates with CRM data or customer success platforms can be beneficial. Familiarity with how research insights can inform customer segmentation or journey mapping within CRM contexts.

• Survey & Feedback Tools: Platforms for collecting and managing user feedback.

📝 Enhancement Note: While specific tools aren't listed, a Senior UX Researcher is expected to be proficient with a range of industry-standard tools for remote research, data analysis, and collaboration. Experience with product analytics platforms is particularly valuable for quantitative insights.

👥 Team Culture & Values

Operations Values:

• Human-Centricity: A core value at Avenga, emphasizing that technology should empower people. This translates to a deep commitment to understanding and serving user needs in all product development.

• Creativity & Innovation: Valuing human creativity as a driver for technological advancement, encouraging novel approaches to problem-solving and design.

• Collaboration & Teamwork: Fostering an environment where specialists from diverse backgrounds work together to achieve common goals, essential for complex projects and cross-functional teams.

• Data-Driven Decision Making: While emphasizing creativity, the role also requires a strong grounding in data and research to inform decisions and measure impact, aligning with operations best practices.

• Continuous Improvement: Embedded in the agile methodology, this value drives iterative development and a constant pursuit of better user experiences and process efficiencies.

Collaboration Style:

• Cross-Functional Integration: Expect close collaboration with Product Managers, UX/UI Designers, and Engineers, requiring strong communication and the ability to translate research findings into actionable steps for each discipline.

• Proactive Engagement: The "autonomy" requirement suggests a proactive approach to collaboration, where the researcher actively seeks out opportunities to embed insights and contribute to discussions early in the product lifecycle.

• Feedback Culture: A healthy feedback loop is essential, both in receiving feedback on research plans and findings, and in providing constructive insights that help refine products and processes.

📝 Enhancement Note: Avenga's stated value of "human creativity empowers technology that matters" suggests a culture that balances innovation with practical application and user focus. The emphasis on "Workforce Adoption, Change, Experience" further reinforces the importance of user empathy and strategic thinking in how Avenga's solutions are implemented and used.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Needs with Agile Timelines: Delivering timely, impactful research insights within rapid sprint cycles requires efficient planning and execution.

• Synthesizing Complex Data: Working with data from AI-driven products or system migrations can be complex, requiring sophisticated analytical skills to derive clear, actionable insights.

• Driving Adoption of Insights: Effectively communicating research findings and advocating for their implementation can be challenging, requiring strong persuasion and stakeholder management skills.

• Remote Collaboration Effectiveness: Maintaining strong team cohesion and effective communication in a fully remote environment requires deliberate effort and excellent virtual collaboration skills.

• Navigating Diverse Product Portfolios: Adapting research approaches to a wide range of product types and user needs across Avenga's offerings.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to learn and apply cutting-edge research methodologies, especially in areas like AI, complex systems, and behavioral economics.

• Product Strategy Immersion: Gaining deeper exposure to product strategy and roadmap planning through close collaboration with Product Managers.

• Cross-Disciplinary Skill Building: Learning from UX/UI designers, engineers, and business advisors to broaden understanding of the product development ecosystem.

• Industry Exposure: Access to conferences, workshops, and online courses to stay abreast of the latest trends in UX research and digital product development.

• Mentorship: Potential to be mentored by senior leaders or to mentor junior team members, fostering leadership skills.

📝 Enhancement Note: The challenges listed are typical for senior roles in fast-paced tech environments. The growth opportunities align well with a career path focused on deepening UX expertise or expanding into broader product and leadership roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to conduct research with limited resources or tight deadlines. How did you prioritize and what was the outcome?" (Assesses agility and resourcefulness)

• "How do you approach synthesizing findings from both qualitative interviews and quantitative analytics to form a cohesive product recommendation?" (Tests mixed-methods expertise and analytical thinking)

• "Walk us through a research project where your insights significantly shifted product strategy or design. What was your role in advocating for those changes?" (Highlights impact and influence)

• "Imagine we are launching a new AI-powered analytics feature. What would be your initial research approach to understand user needs and potential adoption challenges?" (Evaluates strategic thinking for new product areas) Company & Culture Questions:

• "What excites you about Avenga's mission and specifically the 'Workforce Adoption, Change, Experience' team?" (Assesses alignment with company vision)

• "How do you foster collaboration with cross-functional teams (Product Managers, Designers, Engineers) in a remote setting?" (Examines collaboration skills and remote work experience)

• "Describe your ideal work environment and how you ensure you remain productive and engaged as a remote employee." (Gauges self-management and cultural fit)

• "How do you stay updated on the latest trends and best practices in UX research?" (Shows commitment to continuous learning) Portfolio Presentation Strategy:

• Tell a Story: Frame your case studies as narratives, clearly outlining the problem, your journey, the challenges faced, and the resolution.

• Focus on "Why" and "So What": Explain not just what you did, but why you chose specific methodologies and so what was the impact of your findings and recommendations.

• Be Concise and Visual: Use visuals (screenshots, diagrams, charts) effectively to illustrate your process and findings. Avoid dense text.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your research and recommendations (e.g., increased task success, reduced error rates, improved satisfaction scores).

• Be Ready for Deep Dives: Anticipate detailed questions about your methodology, participant recruitment, data analysis, and how you handled any unexpected challenges.

📝 Enhancement Note: Interview preparation should focus on demonstrating end-to-end ownership, mixed-methods expertise, and the ability to translate research into actionable business impact. Candidates should be ready to discuss specific projects that highlight their autonomy and strategic thinking.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the Avenga careers portal.

• Tailor Your Resume: Highlight your 3-5 years of direct UX research experience, emphasizing mixed-methods research, agile integration, and experience with complex digital platforms or data/AI products. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 strong case studies that showcase your end-to-end research process, autonomy, and tangible impact. Ensure they clearly demonstrate your skills in qualitative and quantitative research and your ability to deliver actionable recommendations.

• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on clear storytelling, impact quantification, and explaining your strategic choices. Be ready to discuss how your research influenced product decisions.

• Research Avenga: Familiarize yourself with Avenga's services, mission, and the "Workforce Adoption, Change, Experience" team's mandate to articulate your interest and fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.