Senior UX Researcher
American Express
Full-time•$123k-215k/year (USD)•New York, United States
Apply Now<div class="OutlineElement Ltr SCXW9550478 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); clear: both; color: rgb(0, 0, 0); cursor: text; direction: ltr; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; overflow: visible; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><p class="Paragraph SCXW9550478 BCX0" lang="EN-US" paraid="1845595347" paraeid="{2ff454fb-861c-49dd-8d84-3be49e541fa1}{131}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 16px 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW9550478 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">American Express, UX Research shapes experiences grounded in deep customer understanding. Our team is entering a pivotal phase where Design and Research increasingly influence not only product development, but also business strategy and cross-functional decision-making. We are expanding our research capabilities to bring customer evidence into strategic conversations earlier, uncover emerging opportunities, and shape the future of connected, differentiated digital experiences.</span></span></p></div><div class="OutlineElement Ltr SCXW9550478 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); clear: both; color: rgb(0, 0, 0); cursor: text; direction: ltr; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; overflow: visible; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><p class="Paragraph SCXW9550478 BCX0" lang="EN-US" paraid="568573689" paraeid="{2ff454fb-861c-49dd-8d84-3be49e541fa1}{187}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 16px 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW9550478 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">We are seeking a Senior UX Researcher who combines exceptional qualitative research craft, strategic thinking, and research leadership. As a core partner to our Design Strategy team, this role will connect customer understanding with competitive intelligence, emerging trends, and business priorities to identify opportunities, inform future-state experiences, and influence strategic decisions before solutions are defined.</span></span></p></div><div class="OutlineElement Ltr SCXW9550478 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); clear: both; color: rgb(0, 0, 0); cursor: text; direction: ltr; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; overflow: visible; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><p class="Paragraph SCXW9550478 BCX0" lang="EN-US" paraid="325623973" paraeid="{2ff454fb-861c-49dd-8d84-3be49e541fa1}{197}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 16px 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW9550478 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">The ideal candidate is an accomplished strategic researcher with deep expertise in generative research, synthesis, and storytelling, and demonstrated experience partnering with service design, experience strategy, and innovation teams. They bring creativity, methodological rigor, and the ability to navigate ambiguity, challenge assumptions, influence senior leaders, and elevate the work of other researchers.</span></span></p></div>
<h3>Responsibilities</h3><div class="ListContainerWrapper SCXW87901948 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li><p class="Paragraph SCXW87901948 BCX0" lang="EN-US" paraid="1144155095" paraeid="{a47c87e1-fba1-48e7-9810-e2ce8fb01f14}{34}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun MacChromeBold SCXW87901948 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;"><strong>Shape experience strategy through research:</strong></span><span class="TextRun SCXW87901948 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;"> Independently lead complex, ambiguous research from problem framing through executive decision-making. Partner with Design Strategy, Product, and business leaders to establish forward-looking research agendas, uncover opportunities, and inform strategic priorities.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW87901948 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li><p class="Paragraph SCXW87901948 BCX0" lang="EN-US" paraid="1763262375" paraeid="{a47c87e1-fba1-48e7-9810-e2ce8fb01f14}{118}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun MacChromeBold SCXW87901948 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;"><strong>Deliver exceptional generative and exploratory research:</strong></span><span class="TextRun SCXW87901948 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;"> Design and lead rigorous qualitative research to uncover customer motivations, behaviors, unmet needs, and mental models. Apply expert methodological judgment to select and adapt approaches, including interviewing, contextual inquiry, longitudinal studies, and participatory research.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW87901948 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li><p class="Paragraph SCXW87901948 BCX0" lang="EN-US" paraid="403928705" paraeid="{a47c87e1-fba1-48e7-9810-e2ce8fb01f14}{124}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun MacChromeBold SCXW87901948 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;"><strong>Anticipate emerging needs and opportunities:</strong></span><span class="TextRun SCXW87901948 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;"> Connect customer research with competitive intelligence, market trends, emerging technologies, and strategic foresight. Apply outside-in thinking and future-oriented research to anticipate changing expectations, identify whitespace opportunities, and inform differentiated experiences.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW87901948 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li><p class="Paragraph SCXW87901948 BCX0" lang="EN-US" paraid="446651267" paraeid="{a47c87e1-fba1-48e7-9810-e2ce8fb01f14}{130}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun MacChromeBold SCXW87901948 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;"><strong>Partner in strategic discovery and service design:</strong></span><span class="TextRun SCXW87901948 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;"> Collaborate with experience strategists, service designers, and product leaders to investigate customer journeys and service ecosystems. Translate research into opportunity frameworks, future-state concepts, and hypotheses that guide experimentation and investment decisions.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW87901948 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li><p class="Paragraph SCXW87901948 BCX0" lang="EN-US" paraid="918891249" paraeid="{a47c87e1-fba1-48e7-9810-e2ce8fb01f14}{136}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun MacChromeBold SCXW87901948 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;"><strong>Synthesize evidence and inspire action:</strong></span><span class="TextRun SCXW87901948 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;"> Triangulate qualitative and quantitative research, behavioral data, customer feedback, and external signals to identify meaningful patterns and opportunities. Translate complex findings into compelling narratives and conceptual frameworks that establish shared understanding and drive decisions.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW87901948 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li><p class="Paragraph SCXW87901948 BCX0" lang="EN-US" paraid="2095560991" paraeid="{a47c87e1-fba1-48e7-9810-e2ce8fb01f14}{142}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun MacChromeBold SCXW87901948 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;"><strong>Influence senior leaders and strategic decisions:</strong></span><span class="TextRun SCXW87901948 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;"> Serve as a trusted thought partner to senior Product, Design, and Business leaders. Connect customer insights with business priorities, challenge assumptions, and ensure research informs strategy, experimentation, and experience improvement.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW87901948 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li><p class="Paragraph SCXW87901948 BCX0" lang="EN-US" paraid="2011028452" paraeid="{a47c87e1-fba1-48e7-9810-e2ce8fb01f14}{148}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun MacChromeBold SCXW87901948 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;"><strong>Lead and elevate research teams:</strong></span><span class="TextRun SCXW87901948 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;"> Establish cohesive learning agendas, guide methodological decisions, and coordinate research across multidisciplinary engagements. Coach researchers through complex challenges while maintaining exceptional craft standards and a collaborative, intellectually rigorous environment.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW87901948 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li><p class="Paragraph SCXW87901948 BCX0" lang="EN-US" paraid="1294648153" paraeid="{a47c87e1-fba1-48e7-9810-e2ce8fb01f14}{154}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun MacChromeBold SCXW87901948 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;"><strong>Advance research methods and capabilities:</strong></span><span class="TextRun SCXW87901948 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;"> Develop rigorous approaches to exploring and evaluating emerging experiences, technologies, and service innovations. Strengthen research practice through reusable frameworks, critical review, and responsible experimentation with AI-enabled tools and methods.</span></span></p></li></ul></div>
<h3>Qualifications</h3><div class="ListContainerWrapper SCXW26786692 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW26786692 BCX0" lang="EN-US" paraid="312051043" paraeid="{da382693-c747-4476-b6bd-8a87e6b16fa2}{53}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW26786692 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">7+ years of UX research or applied research experience, with a strong track record leading complex generative and exploratory research programs.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW26786692 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW26786692 BCX0" lang="EN-US" paraid="294146323" paraeid="{da382693-c747-4476-b6bd-8a87e6b16fa2}{105}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW26786692 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Demonstrated mastery of qualitative research, including interviewing, contextual inquiry, research design, and interpretive synthesis, with the ability to uncover latent needs and develop strategic insights and conceptual frameworks.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW26786692 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW26786692 BCX0" lang="EN-US" paraid="893771289" paraeid="{da382693-c747-4476-b6bd-8a87e6b16fa2}{111}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW26786692 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Proven experience partnering with service design, experience strategy, or innovation teams to shape future-state experiences, journey transformation, and strategic opportunities.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW26786692 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW26786692 BCX0" lang="EN-US" paraid="1971389399" paraeid="{da382693-c747-4476-b6bd-8a87e6b16fa2}{117}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW26786692 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Experience incorporating competitive intelligence, market trends, strategic foresight, or emerging technologies into research to anticipate customer needs and inform experience strategy.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW26786692 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW26786692 BCX0" lang="EN-US" paraid="1847672845" paraeid="{da382693-c747-4476-b6bd-8a87e6b16fa2}{123}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW26786692 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Demonstrated ability to navigate ambiguity, challenge assumptions, and influence director- and VP-level stakeholders through compelling evidence, strategic judgment, and storytelling.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW26786692 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW26786692 BCX0" lang="EN-US" paraid="1018113481" paraeid="{da382693-c747-4476-b6bd-8a87e6b16fa2}{129}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW26786692 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Experience leading research across multiple researchers or complex workstreams, including setting learning agendas, guiding methodological choices, coaching others, and elevating research quality.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW26786692 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW26786692 BCX0" lang="EN-US" paraid="4746774" paraeid="{da382693-c747-4476-b6bd-8a87e6b16fa2}{135}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW26786692 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Strong quantitative literacy and ability to synthesize evidence across qualitative research, surveys, behavioral analytics, customer feedback, and secondary sources.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW26786692 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW26786692 BCX0" lang="EN-US" paraid="1398246087" paraeid="{da382693-c747-4476-b6bd-8a87e6b16fa2}{141}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW26786692 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Familiarity with foresight methods such as horizon scanning, scenario exploration, or signals analysis, and their application to emerging customer and experience opportunities.</span></span></p></li></ul><p class="Paragraph SCXW26786692 BCX0" lang="EN-US" paraid="1398246087" paraeid="{da382693-c747-4476-b6bd-8a87e6b16fa2}{141}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"> </p><div class="OutlineElement Ltr SCXW10014797 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); clear: both; color: rgb(0, 0, 0); cursor: text; direction: ltr; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; overflow: visible; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><p class="Paragraph SCXW10014797 BCX0" paraid="1278753969" paraeid="{cd96531b-d520-4139-a0c6-43d90e6e0c90}{55}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun MacChromeBold SCXW10014797 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;"><strong>Skills</strong></span></span></p></div><div class="ListContainerWrapper SCXW10014797 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW10014797 BCX0" lang="EN-US" paraid="71813598" paraeid="{0144b908-de65-4c21-8f1b-00bbae4ac526}{16}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW10014797 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Strategic UX Research & Experience Strategy</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW10014797 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW10014797 BCX0" lang="EN-US" paraid="1799823063" paraeid="{0144b908-de65-4c21-8f1b-00bbae4ac526}{50}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW10014797 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Advanced Generative & Exploratory Qualitative Research</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW10014797 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW10014797 BCX0" lang="EN-US" paraid="1267073000" paraeid="{0144b908-de65-4c21-8f1b-00bbae4ac526}{56}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW10014797 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Research Strategy & Learning Agenda Development</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW10014797 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW10014797 BCX0" lang="EN-US" paraid="1239097469" paraeid="{0144b908-de65-4c21-8f1b-00bbae4ac526}{62}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW10014797 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Research Leadership, Coaching & Craft Excellence</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW10014797 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW10014797 BCX0" lang="EN-US" paraid="780215842" paraeid="{0144b908-de65-4c21-8f1b-00bbae4ac526}{68}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW10014797 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Executive Influence & Strategic Storytelling</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW10014797 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW10014797 BCX0" lang="EN-US" paraid="334633890" paraeid="{0144b908-de65-4c21-8f1b-00bbae4ac526}{74}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW10014797 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Strategic Foresight & Emerging Trends Research</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW10014797 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW10014797 BCX0" lang="EN-US" paraid="1709511913" paraeid="{0144b908-de65-4c21-8f1b-00bbae4ac526}{80}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW10014797 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Competitive Intelligence & Market Analysis</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW10014797 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW10014797 BCX0" lang="EN-US" paraid="1788184909" paraeid="{0144b908-de65-4c21-8f1b-00bbae4ac526}{86}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW10014797 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Research Methodology, Rigor & Innovation</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW10014797 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW10014797 BCX0" lang="EN-US" paraid="501103847" paraeid="{0144b908-de65-4c21-8f1b-00bbae4ac526}{92}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW10014797 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Customer Mental Models & Behavioral Research</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW10014797 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW10014797 BCX0" lang="EN-US" paraid="348887100" paraeid="{0144b908-de65-4c21-8f1b-00bbae4ac526}{98}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW10014797 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Advanced Research Synthesis & Evidence Triangulation</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW10014797 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW10014797 BCX0" lang="EN-US" paraid="2030854911" paraeid="{0144b908-de65-4c21-8f1b-00bbae4ac526}{104}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW10014797 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Service Design Partnership & Journey Research</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW10014797 BCX0" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: pre-wrap; widows: 2; word-spacing: 0px;"><ul><li class="ortl-align-left"><p class="Paragraph SCXW10014797 BCX0" lang="EN-US" paraid="769665665" paraeid="{0144b908-de65-4c21-8f1b-00bbae4ac526}{110}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW10014797 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Conceptual Framework Development & Opportunity Identification</span></span></p></li></ul><p class="Paragraph SCXW10014797 BCX0" lang="EN-US" paraid="769665665" paraeid="{0144b908-de65-4c21-8f1b-00bbae4ac526}{110}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"> </p><p class="Paragraph SCXW10014797 BCX0" lang="EN-US" paraid="769665665" paraeid="{0144b908-de65-4c21-8f1b-00bbae4ac526}{110}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW10014797 BCX0 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select: text;">Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. </span></span></p></div></div>
<br><p style="margin:0px; padding-bottom:10px !important">At American Express, our culture is built on a 175-year history of innovation, <a href="https://www.americanexpress.com/en-us/company/who-we-are/" target="_blank" rel="nofollow">shared values </a>and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.</p>
<p style="margin:0px; padding-bottom:10px !important">As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</p><br><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:</p>
<p></p> <ul> <li>Competitive base salaries</li> <li>Bonus incentives</li> <li>6% Company Match on retirement savings plan</li> <li>Free financial coaching and financial well-being support</li> <li>Comprehensive medical, dental, vision, life insurance, and disability benefits</li> <li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need</li> <li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy</li> <li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li> <li>Free and confidential counseling support through our Healthy Minds program</li> <li>Career development and training opportunities</li> </ul> <p>For a full list of Team Amex benefits, visit our <a href="https://www.americanexpress.com/en-us/colleagues/benefits" target="_blank" rel="nofollow">Colleague Benefits Site</a>.</p> <div>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
</div> <div> <br> </div> <div>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
</div> <div> <br> </div> <div>US Job Seekers - Click to view the “<a href="https://www.eeoc.gov/poster" target="_blank" rel="nofollow">Know Your Rights</a>” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
</div> <div> <br> </div> <div> <br> </div> <div>The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
</div>Application Requirements
Candidates must have 7+ years of UX or applied research experience with a strong background in generative and exploratory methodologies. Proven ability to influence senior stakeholders and synthesize complex data into strategic insights is essential.