Senior UX Researcher

<p><strong>Role&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :&nbsp;</strong><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 11pt;"><strong> </strong></span></span><span style="font-family: Arial, sans-serif;"><span style="font-size: 12pt;"><strong>Senior UX Researcher</strong></span></span><br><strong>Location :</strong> Abu Dhabi<br><br><strong>Role Purpose:</strong></p><ul><li><p class="GSPNormal"><span style="font-family: Arial, sans-serif;"><span style="font-size: 12pt;">Senior UX Researcher </span></span>primary role is to provide support to the design team for customer research and testing activities of digital products and services. S/he will be working with a diverse team of Product Owners, Engineers and Designers to create, deliver, and test digital banking products.<br>Key Accountabilities of the role&nbsp;</p></li><li><p style="line-height: 13.8pt;">User Research Planning: Develop and execute research plans that align with project goals, timelines, and stakeholder needs.</p></li><li><p style="line-height: 13.8pt;">Data Collection: Conduct qualitative and quantitative research methods, such as interviews, surveys, usability testing, and field studies.</p></li><li><p style="line-height: 13.8pt;">User Insights: Analyze research data to extract meaningful insights about user behaviors, needs, motivations, and pain points.</p></li><li><p style="line-height: 13.8pt;">Persona Development: Create detailed user personas and journey maps to guide design and development teams.</p></li><li><p style="line-height: 13.8pt;">Collaboration: Work closely with UX designers, product managers, and developers to integrate research findings into design and product development.</p></li><li><p style="line-height: 13.8pt;">Reporting: Present research findings and recommendations in a clear, actionable manner to stakeholders at all levels.</p></li><li><p style="line-height: 13.8pt;">Continuous Improvement: Stay updated with the latest UX research methodologies and tools to continuously enhance research practices.</p></li><li><p style="line-height: 13.8pt;">Ethical Considerations: Ensure all research is conducted ethically, respecting user privacy and confidentiality.</p></li><li><p style="line-height: 13.8pt;">User Advocacy: Act as a voice of the user, ensuring that their needs and experiences are central to design decisions.</p></li><li><p style="line-height: 13.8pt;">Benchmarking: Measure the effectiveness of UX improvements over time and contribute to ongoing user experience benchmarking.</p></li></ul><div>&nbsp;</div><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong></p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-left"><p class="GSPNormal" align="left" style="text-align: left;">Experience in working at consumer-focused product companies delivering extraordinary user experiences.</p></li><li class="ortl-align-left"><p class="GSPNormal" align="left" style="text-align: left;">The ability to direct, drive, and evolve research project inside and ever growing and experimenting environment.</p></li><li class="ortl-align-left"><p class="GSPNormal" align="left" style="text-align: left;">Excellent communication skills in English (Arabic is a plus) together with analytical thinking and problem-solving</p></li><li class="ortl-align-left"><p class="GSPNormal" align="left" style="text-align: left;">capability. Able to breakdown and simplify complex problems and being confident at presenting to a mixed audience of different levels in the organization</p></li><li class="ortl-align-left"><p class="GSPNormal" align="left" style="text-align: left;">A user-focused design mentality. Experienced in acquiring user feedback, whether it is, conducting usability studies, performing user research, or A/B tests</p></li><li class="ortl-align-left"><p class="GSPNormal" align="left" style="text-align: left;">Experienced working in a dynamic design process where we let quantitative and qualitative customer data guide our designs</p></li><li class="ortl-align-left"><p class="GSPNormal" align="left" style="text-align: left;">Strong time management skills and the ability to be self-direct and prioritize</p></li><li class="ortl-align-left"><p class="GSPNormal" align="left" style="text-align: left;">A curiosity to learn and a willingness to be adapt as new and different challenges constantly emerge</p></li></ul>