Senior UX Researcher – 6 month contract

📍 Job Overview

Job Title: Senior UX Researcher – 6 month contract

Company: PointClickCare

Location: Remote or Mississauga, ON, Canada

Job Type: Full-Time Contract

Category: User Experience Research / Product Development Operations

Date Posted: 2026-09-18

Experience Level: 5-10 Years

Remote Status: Hybrid (with required travel for specific events)

🚀 Role Summary

• This role is a critical component of the Product Development Operations, focusing on leveraging user insights to inform strategic product decisions within the Integrated Care portfolio.

• The Senior UX Researcher will drive end-to-end research initiatives, from discovery and ideation to validation and recommendation, ensuring a user-centered approach to product development.

• This position requires strong collaboration with Product Management, UX Design, Engineering, and other cross-functional teams to translate complex user needs into actionable product strategies.

• The role involves leadership in research methodologies, participant recruitment, data synthesis, and effective communication of findings to executive stakeholders, contributing directly to the company's mission of delivering exceptional care through technology.

📝 Enhancement Note: While the core of this role is UX Research, its integration within Product Development Operations highlights a crucial function for GTM and product success. The emphasis on translating insights into actionable strategies and collaborating with cross-functional teams aligns with the broader operational goals of ensuring product-market fit and user adoption. The "contract" nature implies a project-based focus, likely on specific product enhancements or new feature developments.

📈 Primary Responsibilities

• Strategically partner with Product Management and UX Design teams at project inception to define research objectives, identify target user segments, and recommend appropriate research methodologies for nuanced discovery and validation.

• Lead comprehensive user research projects from planning and participant recruitment (utilizing tools like User Interviews) through study facilitation (interviews, surveys, usability tests), meticulous analysis, and insightful synthesis of qualitative and quantitative data.

• Conduct in-depth user outreach, use-case discovery, and build foundational elements like persona and journey maps, validating findings to ensure alignment with user needs and business objectives.

• Translate complex customer feedback and research data into clear, actionable insights, and compelling strategy and design recommendations for Product, UX Design, Engineering, and other key stakeholders.

• Drive research project leadership, including guiding junior researchers or designers, facilitating workshops, and effectively communicating strategic research decisions and outcomes to executive leadership and broader stakeholder groups.

• Collaborate synergistically with internal subject matter experts, Customer Success, Data Science, and Customer Insights teams to enrich understanding of user personas, journeys, and use cases, fostering a culture of user-centricity and promoting the adoption of research best practices across the organization.

• Actively utilize and integrate AI tools such as Claude and Microsoft Copilot to enhance research efficiency, data analysis, and insight generation, contributing to PointClickCare's AI-driven innovation strategy.

📝 Enhancement Note: The responsibilities emphasize a proactive and strategic role, moving beyond execution to influence product direction. The requirement to collaborate with various departments, including Customer Success and Data Science, underscores the operational importance of this role in bridging user needs with business realities. The inclusion of AI tools points to a forward-thinking approach to research operations.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Psychology, Statistics, Human-Computer Interaction (HCI), Information Systems, or a closely related field, providing a strong theoretical foundation for user research methodologies. Experience:

• A minimum of 5 years of progressive experience as a dedicated UX Researcher or in a comparable customer-centric research capacity, demonstrating a deep understanding of user behavior and product interaction.

• Proven track record of successfully developing research strategies, crafting detailed discovery plans, designing effective discussion guides, selecting appropriate research methodologies, conducting user studies, and synthesizing findings into actionable recommendations.

• Extensive experience with qualitative and quantitative research techniques, with a demonstrated ability to translate nuanced user feedback into clear, user-centered insights that inform product development for diverse audiences.

• Hands-on experience with a range of research and survey tools, including but not limited to Dovetail, User Interviews, Salesforce (for participant tracking/context), SurveyMonkey, and Qualtrics, to manage research workflows and data collection.

• Proficiency in leveraging analytics or product-experience platforms such as Pendo for understanding user behavior within the product.

• Exceptional written and verbal communication skills, with a proven ability to articulate strategic research decisions, present complex findings persuasively, negotiate effectively, and propose alternative approaches to various audiences.

• Experience utilizing AI tools, specifically Claude and Microsoft Copilot, to streamline research processes, analyze data, and generate insights, aligning with the company's focus on AI-driven innovation.

• Ability to travel up to approximately four times per year for customer site visits or internal events, supporting the hybrid work model. Required Skills:

• User Research Strategy & Planning

• Qualitative & Quantitative Research Methodologies

• Usability Testing & Evaluation

• In-depth Interviewing & Survey Design

• Participant Recruitment & Management (e.g., User Interviews)

• Data Synthesis & Insight Generation

• Persona & Journey Mapping

• Communication & Presentation Skills

• AI Tools Proficiency (Claude, Microsoft Copilot)

• Research Tool Proficiency (Dovetail, SurveyMonkey, Qualtrics, Pendo, Salesforce) Preferred Skills:

• Experience conducting research within the healthcare, medical, regulated industries, payer markets, acute-care settings, or financial applications, understanding the unique complexities of these domains.

• Familiarity with collaborative design tools such as Figma and Miro, to effectively engage with design teams during prototype-based research phases.

• Demonstrated success in cross-functional collaboration with Product Management, UX Design, Engineering, Customer Success, Data Science, and Customer Insights teams to achieve user-centered outcomes.

📝 Enhancement Note: The requirements highlight a blend of foundational UX research expertise with practical application in a complex industry. The emphasis on specific tools and AI proficiency indicates a need for candidates who are not only skilled researchers but also adaptable to modern technology stacks and operational workflows. The preferred skills point towards candidates who can hit the ground running in PointClickCare's specific domain.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 3-5 comprehensive case studies detailing end-to-end UX research projects. Each case study should clearly articulate the problem statement, research objectives, chosen methodologies, execution process, key findings, and the impact of your research on product decisions and user experience improvements.

• Methodology Showcase: Demonstrate proficiency in a variety of research methods (e.g., generative research, evaluative testing, surveys, interviews) within your portfolio, explaining why specific methods were chosen for particular projects.

• Data Synthesis & Impact: Include examples of how you synthesized qualitative and quantitative data into actionable insights. Quantify the impact of your research whenever possible (e.g., improved usability metrics, increased feature adoption, reduced support tickets).

• Collaboration & Communication: Provide examples of how you communicated research findings and recommendations to diverse stakeholders, including product managers, designers, engineers, and leadership, potentially through presentation decks or reports.

Process Documentation:

• Research Planning Documentation: Examples of research plans, including clear objectives, scope definition, participant profiles, and methodological approaches.

• Synthesis Frameworks: Demonstrations of how you structure and present synthesized research findings, potentially including thematic analysis summaries, user journey maps with pain points, or persona development documentation.

• Recommendation Frameworks: Evidence of translating insights into concrete, actionable recommendations for product strategy, feature design, or user flow optimization.

📝 Enhancement Note: For a Senior UX Researcher role, the portfolio is paramount. It serves as tangible proof of strategic thinking, methodological rigor, and impact. Emphasis should be placed on demonstrating how research directly influenced product outcomes and how the candidate navigates complex stakeholder environments. The inclusion of AI tool usage in research processes can be a differentiating factor.

💵 Compensation & Benefits

Salary Range:

• The Canadian hourly pay range for this position is $60.00 - $66.68 CAD per hour. This range is determined by job level, relevant experience (including professional and lived experience), and work location.

• Estimate Methodology: This range aligns with industry benchmarks for senior-level UX Researchers in major Canadian tech hubs like Toronto/Mississauga, considering the specialized nature of healthcare technology and the contract employment type. The provided range reflects a competitive offering for a 6-month contract role requiring significant expertise and autonomy.

Benefits:

• As a 6-month contract role, standard benefits packages typical of full-time permanent employees (e.g., comprehensive health insurance, retirement plans, paid time off) may not apply.

• Contract employees typically receive an hourly rate that includes compensation for benefits not otherwise provided.

• Potential access to company-provided resources and tools necessary for the role.

• Opportunity to work on impactful projects within a leading health tech company.

• Professional development through exposure to advanced AI tools and complex healthcare workflows. Working Hours:

• This is a full-time contract position, typically requiring approximately 40 hours per week.

• The role is hybrid, with flexibility for remote work, but requires occasional travel to the Mississauga office (and potentially Salt Lake City) for specific events such as onboarding, team meetings, and annual gatherings.

• Specific work hours may be flexible, subject to team collaboration needs and project deadlines, but consistent availability during core business hours is expected.

📝 Enhancement Note: The salary is provided hourly, which is common for contract roles. The benefits section addresses the typical differences for contract versus permanent positions. The working hours detail the hybrid nature and the required travel, which is a crucial consideration for remote candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Health Technology (HealthTech), specifically focused on improving care delivery in long-term and post-acute care settings.

Company Size: PointClickCare is a significant player in the health tech space, indicated by its mention as a leading company with a large dataset and marketplace. While exact employee numbers for the contract period are not specified, the company's scope suggests a medium to large enterprise environment.

Founded: PointClickCare was founded to address needs in long-term and post-acute care, growing into a substantial platform provider. Its founder-led, privately held status often implies a culture of long-term vision and innovation.

Team Structure:

• The UX Research team operates within the Product Development organization, working closely with Product Management and UX Design.

• This Senior UX Researcher will support the Integrated Care portfolio, suggesting a specialized product group focusing on acute and payer markets and healthcare/financial workflows.

• Collaboration is emphasized, with researchers acting as key partners in the product lifecycle, influencing decisions from discovery through delivery. Methodology:

• Data-Driven Decision Making: The company emphasizes leveraging data and customer insights to drive product strategy and design.

• User-Centricity: A core tenet is ensuring product decisions are informed by user needs and validated through research.

• Innovation & AI Integration: PointClickCare actively promotes innovation, including the integration of AI tools into workflows to enhance productivity and outcomes, a philosophy that extends to its research practices.

Company Website: https://pointclickcare.com/

📝 Enhancement Note: The company context highlights a mission-driven organization in a critical sector. The emphasis on health tech, AI, and a user-centric approach provides a strong backdrop for understanding the role's strategic importance and the expected operational rigor. The team structure indicates a collaborative, cross-functional environment common in agile product development.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role within the UX Research function, which is an integral part of Product Development Operations. It requires significant autonomy, strategic thinking, and the ability to lead complex research initiatives. The role is focused on delivering high-impact insights that directly shape product strategy and user experience.

Reporting Structure: The Senior UX Researcher will report into a UX Research Manager or Lead, working in close partnership with Product Managers and UX Designers within the Integrated Care portfolio. This structure allows for direct influence on product roadmaps and design decisions.

Operations Impact: The insights generated by this role have a direct impact on the success of PointClickCare's products by ensuring they meet the needs of healthcare providers and payers. This contributes to improved patient care, operational efficiency for clients, and ultimately, the company's market position and revenue growth through enhanced product adoption and satisfaction.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific research methodologies, particularly within the complex healthcare and financial workflow domains supported by the Integrated Care portfolio.

• AI in Research: Further develop skills in leveraging advanced AI tools for research synthesis, analysis, and efficiency, becoming a subject matter expert in this emerging area.

• Cross-Functional Leadership: Gain experience leading cross-functional workshops and presenting research strategies to executive leadership, enhancing strategic influence and communication skills.

• Contract-to-Hire Potential: While a contract role, successful performance and business needs could potentially lead to opportunities for full-time permanent positions within PointClickCare.

• Industry Expertise: Build substantial knowledge and credibility within the HealthTech sector, particularly in areas like Prior Authorization and Concurrent Review.

📝 Enhancement Note: This section frames the contract role within a broader career context. It emphasizes the strategic impact and the opportunities for skill development, particularly in AI and specialized industry knowledge, which are valuable for future career progression, even beyond this specific contract.

🌐 Work Environment

Office Type: PointClickCare operates with a hybrid model. This means the role is primarily remote, offering flexibility. However, there's a requirement for occasional in-office presence for specific events at their Mississauga, ON office (and potentially Salt Lake City office).

Office Location(s): The primary office location mentioned is Mississauga, Ontario, Canada. Travel to this office is expected for designated team events and meetings.

Workspace Context:

• Remote Flexibility: The role offers the benefit of remote work, allowing for a flexible work environment and reduced commute time for daily tasks.

• Collaborative Hubs: The Mississauga office serves as a hub for in-person collaboration, team building, and strategic discussions, fostering a sense of community and shared purpose.

• Technology-Enabled: As a health tech company, PointClickCare likely provides or supports access to robust digital tools and platforms necessary for effective remote and hybrid collaboration, including the specified research and AI tools.

Work Schedule:

• The standard work schedule is typically full-time, around 40 hours per week.

• While remote, the schedule offers flexibility, but requires availability for meetings and collaborative sessions with teams across different time zones and with product development cycles.

• Specific in-office requirements for events are communicated in advance, necessitating travel planning.

📝 Enhancement Note: The hybrid nature is a key aspect of the work environment. It balances remote flexibility with the need for in-person interaction, which is common in senior roles requiring significant collaboration and strategic alignment. Candidates should be prepared for the travel component.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review your application and resume to assess basic qualifications and experience.

2. Hiring Manager/Team Interview: This stage typically involves a conversation with the hiring manager and potentially a senior member of the UX Research team to discuss your experience, research philosophy, and approach to problem-solving. Be prepared to discuss your portfolio.

3. Portfolio Review & Presentation: You will likely be asked to present a selection of your work from your portfolio. This is a crucial step where you'll demonstrate your research process, methodologies, ability to synthesize data, and the impact of your work. Focus on 2-3 strong case studies.

4. Skills-Based Assessment/Case Study: A practical exercise or case study may be assigned to evaluate your ability to plan and approach a research problem relevant to PointClickCare's domain. This might be done live or as a take-home assignment.

5. Cross-Functional Stakeholder Interviews: Interviews with Product Managers, UX Designers, or Engineering leads to assess collaboration skills, communication effectiveness, and ability to integrate research into the product development lifecycle.

6. Final Interview/Offer: A final discussion, potentially with a Director or VP, to confirm fit and extend an offer.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your most impactful projects that best showcase your senior-level experience, strategic thinking, and ability to drive product decisions. Tailor your selection to highlight experience relevant to healthcare tech if possible.

• Structure for Impact: For each case study, clearly define the problem, your approach (methodology, tools), your role, key findings, and the tangible impact or outcome. Use visuals where appropriate.

• Quantify Results: Wherever possible, provide metrics or evidence of how your research influenced product direction, improved user experience, or contributed to business goals.

• Highlight Collaboration: Showcase how you worked with cross-functional teams, managed stakeholder expectations, and communicated findings effectively.

• Demonstrate AI Integration: If applicable, clearly articulate how you used AI tools (Claude, Copilot) to enhance your research process, analysis, or insight generation.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with PointClickCare's products, the healthcare technology landscape, and the specific challenges within long-term/post-acute care, acute care, and payer markets.

• Methodology Application: Be ready to discuss how you would approach a research problem within this domain, justifying your choice of methodologies and tools.

• Problem-Solving Scenarios: Prepare to walk through how you've solved complex research challenges in the past, focusing on your thought process and adaptability.

• Communication Clarity: Practice articulating your research process and findings clearly and concisely, as if presenting to product stakeholders.

📝 Enhancement Note: This section provides a practical roadmap for candidates. The emphasis on portfolio presentation, case studies, and domain understanding is crucial for a senior-level research role. Highlighting AI tool usage in preparation is key.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Dovetail (for synthesizing research data), User Interviews (for participant recruitment), Qualtrics or SurveyMonkey (for survey design and distribution).

• Analytics & Product Experience: Pendo (for understanding user behavior within the product).

• CRM: Salesforce (likely used for customer data and potentially participant management).

• Collaboration Tools: Miro (for collaborative whiteboarding, ideation, and journey mapping), Figma (for interacting with design prototypes and user flows).

• AI Tools: Claude, Microsoft Copilot (for enhancing research efficiency, data analysis, and insight generation).

Analytics & Reporting:

• Experience with Pendo or similar product analytics tools is essential for understanding user engagement and identifying areas for further research.

• Proficiency in synthesizing findings from various sources, including qualitative interviews, surveys, and product analytics, into comprehensive reports and presentations. CRM & Automation:

• Familiarity with Salesforce can be beneficial for understanding the customer base and potentially accessing customer feedback channels.

• While not explicitly an automation role, understanding how research insights feed into product development workflows and potentially automated testing processes is advantageous.

📝 Enhancement Note: The technology stack is specific and critical. Candidates must demonstrate proficiency with these tools, particularly Dovetail, User Interviews, Pendo, and the AI tools mentioned. This reflects a modern, data-informed approach to UX research operations.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value driving all product decisions, ensuring that user needs and experiences are at the forefront of development.

• Data-Driven Insights: A commitment to making informed decisions based on robust qualitative and quantitative research, rather than assumptions.

• Collaboration & Partnership: Fostering strong working relationships with Product, Design, Engineering, and other departments to achieve shared goals.

• Innovation & Continuous Improvement: Encouraging the adoption of new methodologies, tools (especially AI), and processes to enhance research effectiveness and impact.

• Impact & Accountability: Focusing on delivering research that leads to tangible product improvements and business outcomes, with a sense of ownership over research initiatives.

Collaboration Style:

• Proactive Partnership: Researchers are expected to actively engage with Product and Design teams from the outset of projects, acting as strategic partners.

• Transparent Communication: Openly sharing research plans, findings, and recommendations with stakeholders to ensure alignment and buy-in.

• Feedback Integration: A culture of constructive feedback, where research insights are openly discussed and integrated into design and development processes.

• Knowledge Sharing: Encouraging the sharing of research learnings across teams to build collective understanding of users and market needs.

📝 Enhancement Note: The team culture emphasizes a collaborative, user-focused, and data-informed approach. This is typical of high-performing product development organizations where operations roles are crucial for execution and alignment.

⚡ Challenges & Growth Opportunities

Challenges:

• Healthcare Complexity: Navigating the intricate regulatory environment, diverse user roles (providers, payers, administrators), and complex workflows within healthcare and financial systems requires deep domain understanding and research acumen.

• Balancing Speed and Rigor: As a contract role supporting product development, there will be a need to deliver timely, actionable insights while maintaining research integrity and rigor.

• Remote Collaboration Dynamics: Effectively collaborating and building rapport with distributed teams and stakeholders requires strong communication and facilitation skills.

• AI Integration Learning Curve: While experienced with AI tools, continuously adapting to new AI capabilities and integrating them seamlessly into research workflows presents an ongoing challenge and opportunity.

Learning & Development Opportunities:

• Domain Expertise: Significant opportunity to develop deep knowledge in the Integrated Care portfolio, including acute care, payer markets, and financial workflows like Prior Authorization and Concurrent Review.

• AI in Research Leadership: Becoming a leader in applying AI tools within UX research, contributing to PointClickCare's AI strategy and potentially influencing future research practices.

• Strategic Influence: Gaining experience in shaping product strategy through research, presenting to executive leadership, and influencing cross-functional roadmaps.

• Methodological Advancement: Expanding expertise in mixed-method research and applying new techniques to solve complex user problems.

📝 Enhancement Note: This section acknowledges the inherent difficulties of the role and industry while framing them as opportunities for professional growth. The focus on domain expertise and AI leadership is particularly relevant for career advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a product roadmap with research insights. What was the challenge, your approach, and the outcome?" (Focus on strategic impact, persuasion, and data-driven recommendations.)

• "How do you approach research planning for a new feature in a complex domain like healthcare? Walk us through your typical process." (Highlight your systematic approach, methodology selection, and stakeholder alignment.)

• "Tell us about a situation where your research findings contradicted initial product assumptions. How did you navigate that?" (Demonstrate your ability to handle difficult conversations, present objective data, and find collaborative solutions.) Company & Culture Questions:

• "Based on your understanding of PointClickCare and the health tech industry, what do you see as the biggest UX challenges for our Integrated Care portfolio?" (Showcase your research and industry knowledge, and ability to think critically about the domain.)

• "How do you foster a user-centric culture within product teams, especially when working remotely?" (Discuss your collaboration style, communication methods, and advocacy for user needs.)

• "How have you used AI tools like Claude or Microsoft Copilot in your UX research process, and what benefits did you see?" (Be prepared to share specific examples of AI application and its impact on efficiency or insight quality.) Portfolio Presentation Strategy:

• Tell a Story: Frame your case studies as narratives, guiding the interviewer through the problem, your journey of discovery, and the impactful resolution.

• Focus on "Why" and "So What": Clearly articulate why you chose certain methodologies and so what the implications of your findings were for the product and users.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the tangible results of your research.

• Highlight Your Role: Clearly define your contributions, especially if it was a collaborative project. Emphasize your strategic thinking and leadership.

• Prepare for Q&A: Anticipate questions about your methodology, data interpretation, and how you would handle specific scenarios within PointClickCare's context.

📝 Enhancement Note: This preparation guide is tailored to the specific role and company. It emphasizes strategic thinking, domain relevance, and the practical application of skills, particularly the use of AI tools in research.

📌 Application Steps

To apply for this Senior UX Researcher contract position:

• Submit your application through the provided application link on jobs.lever.co.

• Portfolio Customization: Tailor your resume and cover letter to highlight your 5+ years of UX research experience, proficiency in the required tools (Dovetail, User Interviews, Pendo, AI tools), and any relevant experience in healthcare or regulated industries.

• Resume Optimization: Ensure your resume clearly articulates your experience with end-to-end research, strategic planning, mixed-methodologies, and translating insights into actionable recommendations, using keywords from the job description.

• Portfolio Preparation: Prepare 2-3 detailed case studies for your portfolio presentation that showcase your senior-level capabilities, strategic impact, and experience with relevant tools and methodologies. Practice presenting them concisely.

• Company Research: Thoroughly research PointClickCare, its mission, its Integrated Care portfolio, and recent company news to demonstrate your genuine interest and understanding of their business context and operational goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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