Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: IDeaS

Location: Remote (United States)

Job Type: Full-time

Category: User Experience (UX) Design

Date Posted: 2026-06-25

Experience Level: 6+ Years Professional Experience

Remote Status: Fully Remote

🚀 Role Summary

• Lead the end-to-end user experience (UX) design process for complex SaaS products, driving innovative solutions from initial concept through to final delivery.

• Translate intricate product strategies, user needs, and business objectives into intuitive, scalable, and data-informed user-centered design solutions.

• Champion user research methodologies, including usability testing and journey mapping, to ensure designs are grounded in user needs and behavioral insights.

• Develop and maintain comprehensive UX artifacts such as information architecture, wireframes, interaction flows, prototypes, and high-fidelity designs.

• Collaborate closely with cross-functional teams, including Product Management and Engineering, to ensure design feasibility, consistency, and high-fidelity implementation.

📝 Enhancement Note: This role is a Senior UX Designer position focused on SaaS products within the revenue management industry. The emphasis is on leading the full UX lifecycle, conducting user research, and collaborating with product and engineering teams to deliver user-centered solutions. The remote nature and US-based requirement are key logistical details.

📈 Primary Responsibilities

• Own and drive the complete UX design lifecycle for assigned complex products and features, encompassing discovery, concept development, detailed design, and successful delivery.

• Partner strategically with Product Managers to translate high-level product strategies, detailed requirements, and overarching business objectives into effective, user-centered design solutions.

• Conduct and synthesize comprehensive user research, including but not limited to user interviews, usability testing, journey mapping, and surveys, to rigorously inform and validate design decisions.

• Create and meticulously maintain a range of essential UX artifacts, including detailed user journeys, accurate personas, robust information architecture, clear wireframes, intuitive interaction flows, interactive prototypes, and polished high-fidelity designs.

• Ensure all design solutions rigorously adhere to established usability, accessibility (WCAG), and inclusive design principles, promoting equitable user experiences.

• Collaborate proactively with Engineering teams to guarantee design feasibility, provide clear specifications, and ensure the accurate implementation of designs with high fidelity.

• Contribute actively to the development and evolution of design systems, component libraries, and overarching UX standards to enforce consistency and scalability across the product portfolio.

• Facilitate impactful design workshops, critical design critiques, and cross-functional working sessions to foster alignment and shared understanding among stakeholders.

• Articulate clear design rationale and compelling storytelling to diverse stakeholders, effectively incorporating feedback while steadfastly maintaining UX integrity and vision.

• Act as a subject matter expert in UX, consistently advocating for the user perspective in all critical product and delivery decisions.

• Mentor and provide constructive design guidance to junior and mid-level designers, actively contributing to raising the overall design quality and maturity within the organization.

• Partner with Marketing, Sales, and Customer Success teams to ensure a cohesive and integrated end-to-end customer experience across the entire customer lifecycle.

• Participate actively in beta programs, pilot initiatives, and post-launch evaluations to thoroughly assess usability and identify opportunities for continuous improvement.

• Perform other duties as assigned to support team and organizational objectives.

📝 Enhancement Note: The responsibilities highlight a senior-level individual contributor role with significant ownership. The emphasis on end-to-end ownership, cross-functional collaboration, mentoring, and contribution to design systems points towards a need for seasoned UX professionals adept at navigating complex product development environments.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Human Computer Interaction (HCI), Interaction Design, UX Design, Graphic Design, Psychology, Computer Science, or a closely related field.

Experience: 6+ years of professional UX design experience, with a strong preference for experience working on complex Software-as-a-Service (SaaS) products. Demonstrated expertise across the entire UX lifecycle, from initial discovery and research through detailed design, delivery, and iterative refinement.

Required Skills:

• Demonstrated expertise across the full UX lifecycle, from discovery and research through delivery and iteration.

• Strong portfolio showcasing user-centered design thinking, effective problem-solving skills, and a clear impact on product outcomes.

• Proficiency with modern design and prototyping tools such as Figma, Sketch, Adobe XD, Axure, or similar industry-standard software.

• Strong ability to translate complex user needs and business requirements into intuitive interaction patterns and visually appealing designs.

• Deep understanding and practical application of usability principles, accessibility standards (WCAG), and inclusive design practices.

• Experience in creating and maintaining comprehensive UX artifacts including user journeys, personas, information architecture, wireframes, interaction flows, and prototypes.

• Proven ability to collaborate effectively with Product Management and Engineering teams.

• Excellent communication, presentation, and storytelling skills to articulate design rationale and influence stakeholders. Preferred Skills:

• Experience specifically within the SaaS industry, ideally in a revenue management or related B2B software domain.

• Experience contributing to and evolving design systems and component libraries.

• Familiarity with agile development methodologies and working within cross-functional product teams.

• Experience conducting and synthesizing various forms of user research, including interviews, usability testing, and journey mapping.

• Ability to mentor and guide junior designers.

📝 Enhancement Note: The qualifications emphasize a blend of technical UX skills, practical experience in SaaS environments, and strong soft skills for collaboration and advocacy. The portfolio requirement is critical for demonstrating a track record of impactful UX work.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio that clearly demonstrates end-to-end UX design process, problem-solving methodologies, and measurable impact on product outcomes and user satisfaction.

• Case studies showcasing complex design challenges, innovative solutions, and the application of user-centered design principles.

• Visual examples of user journeys, information architecture, wireframes, prototypes, and high-fidelity designs with clear explanations of design rationale.

• Evidence of collaboration with Product Management and Engineering, highlighting how user needs were balanced with business and technical constraints.

• Documentation of user research conducted and how insights directly informed design decisions and improvements. Process Documentation:

• Examples of how you have documented and optimized design processes, including workflow design, user research protocols, and design system implementation.

• Demonstrations of how you have contributed to or established design standards, guidelines, and best practices within a team or organization.

• Evidence of iterative design processes, including how feedback from usability testing and post-launch evaluations was incorporated.

📝 Enhancement Note: For a Senior UX Designer, the portfolio is paramount. It needs to go beyond just showcasing visuals and demonstrate a deep understanding of the design process, research integration, cross-functional collaboration, and tangible impact on product success.

💵 Compensation & Benefits

Salary Range:

While specific salary ranges are not provided, for a Senior UX Designer role with 6+ years of experience in the US, particularly for a remote position with a reputable SaaS company like IDeaS (a SAS company), the estimated annual salary range would typically fall between $110,000 and $160,000 USD. This range can vary based on specific location within the US, the candidate's precise experience and skill set, and the negotiation process.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off (PTO), including vacation, sick leave, and holidays.

• Retirement savings plan with company match (e.g., 401(k)).

• Opportunities for professional development, including training, conferences, and certifications.

• Remote work stipend or allowance for home office setup.

• Employee Assistance Program (EAP) for mental health and well-being support.

• Potential for performance-based bonuses or equity.

• Collaborative and inclusive work environment with a focus on professional growth. Working Hours:

Standard full-time working hours are typically 40 hours per week. While the role is remote, maintaining consistent availability during core US business hours (e.g., 9 AM - 5 PM in relevant time zones) is expected for effective collaboration with teams across the United States. Flexibility may be offered, but alignment with team schedules for meetings and collaborative sessions is crucial.

📝 Enhancement Note: Salary estimates are based on industry benchmarks for Senior UX Designers in the US, considering the remote nature and the company's industry (SaaS). Benefits are typical for a full-time role at a technology company of this caliber.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software (specifically Revenue Management Solutions) and Data Analytics. IDeaS, a SAS company, is a global leader in hospitality revenue management technology, providing sophisticated software solutions to optimize pricing and inventory strategies for hotels and other hospitality businesses.

Company Size: IDeaS is part of SAS, a large enterprise software company. IDeaS itself has a significant global presence. The specific team size for UX may vary but is likely part of a larger Product or Engineering organization.

Founded: IDeaS was founded in 1989. SAS was founded in 1976. This long history suggests stability, deep industry expertise, and established processes.

Team Structure:

• The UX team likely operates within the Product Development or Engineering division, collaborating closely with Product Management and Engineering leads.

• The Senior UX Designer will report to a UX Manager or Director, and will work alongside other UX designers, researchers, and product managers.

• Cross-functional collaboration is essential, involving regular interaction with engineers, product owners, marketing, sales, and customer success teams to ensure a cohesive product experience. Methodology:

• Data-Informed Design: The role emphasizes translating user needs and business goals into design solutions, suggesting a strong reliance on user research, analytics, and performance data to guide decisions.

• Agile Development: Given the SaaS nature, it's highly probable that the teams operate using agile methodologies, requiring designers to be adaptable and integrated into iterative development cycles.

• User-Centered Design: A core tenet of the role is advocating for the user, ensuring that design decisions prioritize usability, accessibility, and overall user satisfaction.

• Design Systems: The mention of contributing to design systems indicates a focus on consistency, scalability, and efficiency in design and development.

Company Website: https://ideas.com/

📝 Enhancement Note: The company context highlights a stable, well-established leader in a niche but critical industry (revenue management). The culture appears to value collaboration, professional growth, and a data-driven, user-centered approach, which are all positive indicators for operations and design professionals.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, indicating an individual contributor position with significant responsibility and autonomy. It requires a seasoned professional capable of leading design initiatives, mentoring junior staff, and influencing product strategy. It sits above mid-level designer roles and is a key step towards potential leadership or specialized expert paths.

Reporting Structure: The Senior UX Designer will likely report to a UX Manager or Director of Product Design. They will work closely with Product Managers and Engineering leads within specific product teams.

Operations Impact: The UX Designer's impact is crucial for the success of IDeaS' SaaS products. By creating intuitive, efficient, and valuable user experiences, they directly contribute to:

• Customer Acquisition and Retention: A superior user experience can be a key differentiator in sales and a strong reason for customer loyalty.

• User Adoption and Proficiency: Well-designed interfaces enable users to leverage the full power of the revenue management solutions, maximizing their ROI.

• Operational Efficiency for Clients: By making complex revenue management tasks easier, the UX design can indirectly improve the operational efficiency of IDeaS’ clients.

• Brand Reputation: High-quality design contributes to a strong and reliable brand image in a competitive market.

Growth Opportunities:

• Leadership Track: Progression to Lead UX Designer, UX Manager, or Director of UX/Product Design, managing teams and strategic design initiatives.

• Specialization: Deepening expertise in specific areas such as user research, interaction design, accessibility, or design systems.

• Product Strategy Influence: Moving into Product Management roles where UX expertise is highly valued.

• Cross-Functional Mobility: Opportunities to move into related roles within Product Management, User Research, or even client-facing roles (e.g., Solutions Architect) where deep product understanding is key.

• Continuous Learning: Access to industry conferences, training programs, and internal mentorship to stay at the forefront of UX trends and technologies.

📝 Enhancement Note: The senior level implies a path for leadership or deep specialization. The impact of UX on client success in a B2B SaaS environment is significant, offering opportunities for professionals who can demonstrate tangible business value.

🌐 Work Environment

Office Type: Fully Remote. This indicates a distributed workforce where collaboration primarily occurs through digital tools.

Office Location(s): While the role is remote, the company headquarters are in Minneapolis, Minnesota, and SAS (the parent company) has a significant presence in Cary, North Carolina. The requirement for applicants to be authorized to work in the United States suggests that while remote, there might be an expectation of primary alignment with US-based teams and potentially some understanding of US business norms.

Workspace Context:

• Digital Collaboration Hub: The primary work environment is digital, relying heavily on communication and collaboration platforms (e.g., Slack, Microsoft Teams, Zoom) and project management tools.

• Access to Operations Tools: Employees will have access to industry-standard design and prototyping tools (Figma, Sketch, etc.), as well as internal systems for project tracking and communication.

• Team Interaction: While physical interaction is limited, opportunities for team interaction will be fostered through virtual meetings, design critiques, workshops, and potentially virtual social events. Building rapport and maintaining strong working relationships digitally is key.

Work Schedule: The role is full-time, typically 40 hours per week. Remote flexibility allows for some autonomy in structuring the workday, but requires proactive communication and availability during core business hours to ensure seamless collaboration with colleagues across different time zones within the US.

📝 Enhancement Note: The fully remote aspect is a significant factor. Candidates should be comfortable with digital collaboration tools and proactive communication. The mention of the US work authorization requirement implies a focus on US-based operations and compliance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, salary expectations, and cultural fit.

• Hiring Manager Interview: Discussion with the Hiring Manager to delve deeper into experience, approach to UX design, and understanding of the role's responsibilities.

• Portfolio Review & Design Challenge: This is a critical stage. Candidates will likely present their portfolio, discussing specific case studies. They may also be given a design challenge (take-home or live) to assess their problem-solving skills, design thinking, and ability to execute within constraints.

• Team/Cross-Functional Interviews: Meetings with other designers, product managers, and potentially engineers to evaluate collaboration style, communication skills, and ability to integrate into the team.

• Final Interview: Potentially with a senior leader, focusing on strategic thinking, leadership potential, and overall fit.

Portfolio Review Tips:

• Storytelling: Structure your portfolio around compelling narratives for each project. Clearly articulate the problem, your role, the process you followed, the challenges you faced, your solutions, and the measurable impact.

• Process Emphasis: Showcase your thought process. Don't just show final screens; explain why you made certain design decisions, referencing user research and business goals.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores).

• Tailor to the Role: Highlight projects that are most relevant to B2B SaaS products and complex software solutions.

• Clarity and Conciseness: Ensure your portfolio is easy to navigate and understand. Be prepared to discuss any aspect of your work in detail.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research IDeaS, its products, and its target audience (hospitality revenue management).

• Focus on Process: Demonstrate your UX process, even if you can't complete everything. Show how you would approach the problem, what research you would conduct, and how you would iterate.

• Communicate Assumptions: Clearly state any assumptions you make.

• Present Effectively: Prepare a clear, concise presentation of your solution, emphasizing your rationale and design decisions.

📝 Enhancement Note: The interview process will heavily weigh the portfolio and practical design skills. Candidates should prepare to articulate their UX process, demonstrate problem-solving abilities, and showcase their impact with data.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly likely, as it's modern standard), Sketch, Adobe XD, Axure (for complex prototyping).

• User Research & Testing: Tools for conducting interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, Maze, SurveyMonkey, Google Forms).

• Collaboration & Communication: Slack, Microsoft Teams, Zoom.

• Project Management: Jira, Confluence (common in SaaS/Agile environments).

• Design Systems: Familiarity with creating, contributing to, or utilizing design systems.

Analytics & Reporting:

• While not directly a design tool, understanding how to interpret analytics from tools like Google Analytics, Amplitude, Mixpanel, or internal product analytics dashboards is beneficial for data-informed design.

• Familiarity with performance metrics relevant to SaaS products. CRM & Automation:

• While not a primary focus for UX Design, understanding how CRM systems (e.g., Salesforce) and marketing automation tools might influence customer journeys or user onboarding can be helpful context.

📝 Enhancement Note: Proficiency in modern design tools, particularly Figma, is essential. Experience with collaboration and project management tools common in Agile SaaS environments is also expected.

👥 Team Culture & Values

Operations Values:

• Accountable: Taking ownership of design outcomes, meeting deadlines, and delivering high-quality work.

• Curious: Actively seeking to understand user needs, business objectives, and emerging design trends. Asking "why" to uncover deeper insights.

• Passionate: Demonstrating enthusiasm for creating exceptional user experiences and contributing to the success of IDeaS' products.

• Authentic: Being genuine, transparent, and bringing one's true self to the team, fostering trust and open communication.

• User-Centricity: A fundamental value that permeates all design decisions, ensuring the user's perspective is always at the forefront.

• Collaboration: Valuing teamwork, open communication, and collective problem-solving among cross-functional teams.

• Excellence: Striving for high standards in design quality, usability, and overall product experience.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with Product Managers, Engineers, Researchers, and other stakeholders to achieve shared goals.

• Iterative Feedback Loops: Actively participating in design critiques, providing and receiving constructive feedback to refine designs.

• Knowledge Sharing: Contributing to team knowledge bases, sharing best practices, and mentoring junior colleagues.

• Data-Driven Discussions: Using research findings and performance data to support design rationale and facilitate productive conversations.

📝 Enhancement Note: The company's explicitly stated values (Accountable, Curious, Passionate, Authentic) provide a strong framework for understanding the desired cultural fit. The emphasis on user-centricity and collaboration is typical for high-performing UX teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Effectively mediating between user needs, business objectives, technical constraints, and varying stakeholder opinions to arrive at optimal design solutions.

• Designing for Complexity: Creating intuitive user experiences for sophisticated B2B SaaS products that manage complex revenue optimization strategies.

• Remote Collaboration: Maintaining strong team cohesion, effective communication, and high design quality in a fully remote environment.

• Staying Abreast of Technology: Continuously learning and adapting to new design tools, methodologies, and industry trends in a rapidly evolving tech landscape.

• Driving Design Maturity: Advocating for and implementing best practices in UX design to elevate the overall design maturity within the organization and across product teams.

Learning & Development Opportunities:

• Advanced UX Techniques: Opportunities to deepen expertise in areas like advanced user research methodologies, interaction design patterns for complex systems, or enterprise-level design thinking.

• Industry Conferences & Certifications: Support for attending leading UX conferences (e.g., UXPA, Interaction Week) or pursuing relevant certifications.

• Mentorship Programs: Access to senior designers and leaders within IDeaS/SAS for guidance and career development.

• Cross-functional Exposure: Opportunities to learn about product strategy, engineering processes, and business operations to gain a holistic understanding of product development.

• Design System Leadership: Potential to take a leading role in the development and governance of IDeaS' design system.

📝 Enhancement Note: The challenges are typical for senior roles in complex B2B SaaS environments, particularly regarding stakeholder management and remote collaboration. The growth opportunities are robust, offering clear paths for career advancement and skill enhancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting requirements from Product Management, Engineering, and User Research. How did you navigate this, and what was the outcome?" (Focus on your process for synthesis, compromise, and advocating for user needs).

• "Walk me through a complex SaaS product you designed. What were the key user challenges, and how did your design solutions address them? What was the impact?" (Be prepared to deep-dive into your portfolio case studies, emphasizing problem-solving and quantifiable results).

• "How do you approach designing for accessibility (WCAG) and inclusive design principles within a product development lifecycle?" (Show your understanding and practical application of these standards). Company & Culture Questions:

• "Based on your research, what do you see as the biggest UX challenge for IDeaS' revenue management solutions?" (Demonstrate your understanding of the company, its products, and the industry).

• "How do you contribute to building a strong design culture, especially in a remote environment?" (Relate your answer to their stated values like collaboration and authenticity).

• "How do you ensure your design work aligns with business goals and drives measurable impact?" (Connect your UX work to business outcomes like revenue, efficiency, or customer satisfaction). Portfolio Presentation Strategy:

• Select Your Best: Choose 2-3 projects that best showcase your senior-level capabilities, problem-solving skills, and impact on complex SaaS products.

• Narrative Arc: For each project, clearly define the problem statement, your specific role and contributions, the UX process you followed, key decisions and rationale, the solutions you designed, and the measured outcomes.

• Visual Storytelling: Use visuals (wireframes, prototypes, user flows) to support your narrative, but focus on explaining the why behind them.

• Be Ready for Deep Dives: Anticipate questions about your process, your decision-making, and the impact of your work.

• Highlight Collaboration: Explain how you worked with cross-functional teams.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strategic, user-centered approach, strong problem-solving skills, and the ability to articulate impact through portfolio case studies. Understanding IDeaS' business context is crucial.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided ICIMS job portal link.

• Portfolio Customization: Tailor your resume and cover letter to highlight your experience with complex SaaS products, end-to-end UX design, user research, and collaboration. Ensure your portfolio is readily accessible and showcases relevant projects.

• Resume Optimization: Clearly list your years of experience, proficiency in design tools (especially Figma), and specific UX methodologies used. Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process and case studies. Be ready to discuss how you've driven user-centered design and positively impacted product outcomes. Research IDeaS and its market position.

• Company Research: Understand IDeaS' mission, its role in the hospitality industry, and its core values. Consider how your skills and approach align with their culture and product offerings.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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