Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: House Rx

Location: Remote

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: April 28, 2026

Experience Level: 5-10 Years

Remote Status: Remote Solely

🚀 Role Summary

• Drive the design of intuitive and impactful digital experiences within the healthcare technology sector, specifically focusing on Medically Integrated Dispensing (MID).

• Lead user research initiatives to deeply understand clinical team member user journeys, identify pain points, and define key problems for platform improvement.

• Champion and evolve UX principles, frameworks, and best practices across product development and cross-functional teams.

• Leverage AI-native approaches and tools, including Claude Code, to enhance productivity, prototype effectively, and rethink what's possible in product creation.

• Foster a culture of innovation, continuous learning, and cross-functional collaboration within a fast-paced, remote-first startup environment.

📝 Enhancement Note: While the input job title is "Senior UX Designer," the description heavily emphasizes product design, AI integration, and a startup mindset. The role is positioned as a key player in defining product strategy and user experience, requiring a blend of design expertise and a proactive, problem-solving approach akin to a product manager or product lead in a smaller organization. The focus on "AI-native" and "Claude Code" indicates a forward-thinking approach to design tooling and workflow automation.

📈 Primary Responsibilities

• Conduct in-depth primary user research, including interviews and usability testing, to gain a comprehensive understanding of clinical team member workflows, "jobs to be done," and unmet needs within the House Rx platform.

• Develop and refine user personas, journey maps, and service blueprints to visually represent user experiences and identify critical areas for enhancement.

• Design and prototype user interfaces and interactions for complex, multi-step workflows, ensuring simplicity, efficiency, and intuitiveness for users of pharmacy management systems, EHRs, and related healthcare SaaS.

• Collaborate closely with Product Managers to translate business requirements and user insights into actionable design specifications and product roadmaps.

• Partner with Engineering teams throughout the development lifecycle, providing clear design documentation, participating in agile ceremonies, and ensuring the fidelity and quality of implemented features.

• Champion AI-native design practices, exploring and integrating AI tools to accelerate prototyping, automate design tasks, and unlock new possibilities for user experience innovation.

• Lead design critiques and provide constructive feedback to peers, fostering a culture of continuous improvement and knowledge sharing within the product and design teams.

• Contribute to the development and maintenance of a scalable design system, ensuring consistency and efficiency across the platform.

• Act as a user advocate, ensuring that design decisions are grounded in user needs and business objectives, and effectively communicating design rationale to stakeholders across the organization.

• Stay abreast of emerging design trends, AI technologies, and best practices in healthcare technology to continuously inform and elevate the product experience.

📝 Enhancement Note: The core responsibilities are inferred from the blend of "About the role" and "Key Responsibilities" sections, interpreted through the lens of a Senior UX Designer in a tech startup, with a strong emphasis on product thinking and AI integration. The responsibilities are structured to reflect a senior individual contributor role with significant influence.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field is typically expected for senior roles in this domain. Equivalent practical experience will also be strongly considered.

Experience: Minimum of 5+ years of professional experience in product design and UX design, with a proven track record of working closely with engineering teams and managing cross-functional stakeholders in a product development environment.

Required Skills:

• Extensive experience designing and prototyping complex, multi-step workflows for software products, such as operational tools, workflow systems, or data-heavy applications.

• Demonstrated ability to simplify complex problems into intuitive and user-friendly interfaces.

• Proven experience conducting primary user research, including user interviews, usability testing, and synthesizing findings into actionable design insights.

• Deep curiosity and hands-on experience with AI tools and methodologies, specifically how they can enhance user experiences, automate workflows, and reshape product development processes.

• Extreme proficiency with AI-powered design tools, such as Claude Code, capable of producing implementation-ready designs and understanding technical feasibility.

• Strong portfolio showcasing creative problem-solving, critical thinking, and design execution within complex systems and ambiguous problem spaces.

• Excellent verbal and written communication, collaboration, and presentation skills, with the ability to articulate design decisions and rationale effectively.

• Proven ability to facilitate healthy discussions and bring together opposing viewpoints to achieve optimal outcomes.

• Strong analytical, problem-solving, and critical-thinking capabilities.

Preferred Skills:

• Experience designing for pharmacy management systems, electronic health records (EHRs), or other related healthcare SaaS software.

• Familiarity with design systems and their implementation and maintenance.

• Experience working in a remote-first company culture.

• Understanding of agile development methodologies.

📝 Enhancement Note: The "About you" section directly informs the required and preferred skills. The specific mention of "Claude Code" is highlighted as a unique and critical requirement. The experience level is derived from the "5+ years" stated.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated collection of case studies demonstrating end-to-end product design process, from problem identification and user research to final UI/UX solutions.

• Clear articulation of the problem space, the user needs addressed, and the design challenges encountered.

• Detailed explanation of research methodologies employed and how insights informed design decisions.

• Showcase of rapid prototyping capabilities and iterative design processes, demonstrating how feedback was incorporated.

• Examples of designing for complex, multi-step workflows and simplifying intricate systems.

• Evidence of collaboration with engineering and product management, highlighting cross-functional partnership.

• Demonstrations of how AI tools, such as Claude Code, were integrated into the design and prototyping process to enhance efficiency or outcomes.

Process Documentation:

• Case studies should clearly document the design process, including phases like discovery, research, ideation, prototyping, testing, and iteration.

• Emphasis on documenting the "why" behind design decisions, linking them to user needs and business goals.

• Examples of how design principles and frameworks were applied and potentially evolved.

• Documentation of how user feedback was systematically collected, analyzed, and integrated into design iterations.

• Evidence of contributing to or utilizing a design system if applicable.

📝 Enhancement Note: The portfolio requirements are inferred from the general expectations of a Senior UX/Product Designer role, with a specific emphasis on showcasing complex workflows, AI tool usage, and collaboration, as highlighted in the job description. The "builder at heart with technical depth" and "AI-native" aspects are integrated into these requirements.

💵 Compensation & Benefits

Salary Range: $165,000 - $190,000 USD per year.

Benefits:

• Flexible work hours, allowing for better work-life integration.

• Generous flexible paid time off (PTO) policy.

• Full remote work arrangement, enabling employees to work from anywhere.

• Comprehensive parental leave benefits.

• Robust healthcare, vision, and dental insurance plans.

• Competitive salary and opportunity for an equity stake in the company.

• Access to a strong network of investors committed to transforming healthcare.

Working Hours: The company offers flexible work hours, aligning with a remote-first culture. While a standard full-time workload is expected (potentially 40 hours per week), flexibility in scheduling is provided to accommodate individual needs and productivity peaks.

📝 Enhancement Note: The salary range and specific benefits are directly extracted from the provided text. The working hours are inferred as standard full-time with flexibility, common in remote-first tech companies. The salary range is considered competitive for a Senior UX/Product Designer role in the US tech market, especially for a remote position with equity.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / HealthTech, specifically focusing on specialty medications and Medically Integrated Dispensing (MID). The company operates at the intersection of healthcare, technology, and logistics, aiming to improve patient access and affordability.

Company Size: As a growing startup backed by prominent investors, House Rx likely falls into the "Small to Medium-sized Business" (SMB) category, potentially ranging from 50-200 employees, with a significant Product and Engineering team. This size fosters a dynamic environment where individual contributions have a high impact.

Founded: House Rx was founded by specialty pharmacists, physicians, and technologists, indicating a strong foundation in both clinical expertise and technological innovation. The exact founding date isn't provided, but its investor backing suggests it's a relatively established startup in its growth phase.

Team Structure:

• The Product team, which includes UX/Product Design, is likely structured to be highly collaborative and cross-functional.

• Designers work closely with Product Managers, Clinical Operations specialists, and Engineering teams to build and iterate on the platform.

• There's an expectation of direct engagement with customers and end-users, suggesting a user-centric approach throughout the organization.

Methodology:

• Data-Driven Decision Making: The role emphasizes understanding user journeys and using data (likely from platform analytics and user research) to identify problems and opportunities.

• AI-Native Approach: The company actively encourages and expects employees to integrate AI into their workflows, not just for speed but for rethinking possibilities.

• Iterative Development: The engineering team releases updates daily, indicating a strong commitment to continuous iteration and improvement.

• Creative Problem Solving: The culture encourages pushing back on preconceived notions and approaching problems with novel patterns and solutions.

Company Website: www.houserx.com

📝 Enhancement Note: Company culture and team structure are synthesized from the "About us," "About the role," and "More About House Rx" sections, emphasizing the startup environment, the blend of clinical and tech expertise, and the unique AI-native focus.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX/Product Designer. It implies a level of autonomy, strategic input, and the ability to mentor or guide less experienced designers. The responsibilities extend beyond pure execution to include defining principles, driving research, and influencing product direction.

Reporting Structure: While not explicitly stated, a Senior UX Designer in a startup typically reports to a Head of Product, Director of Product Design, or potentially a Chief Product Officer. They will work closely with Product Managers and collaborate extensively with Engineering leads.

Operations Impact: The Senior UX Designer plays a critical role in shaping the user experience of the House Rx platform, which directly impacts the efficiency of clinical operations, the accessibility of specialty medications for patients, and ultimately, the company's ability to scale and achieve its mission. Their work directly influences how healthcare providers and their teams interact with the system, affecting patient care outcomes and operational costs.

Growth Opportunities:

• Leadership in Design: Opportunity to shape the future of UX/Product Design at House Rx, potentially leading design initiatives or growing into a Design Lead or Manager role as the company scales.

• Specialization: Deepen expertise in healthcare technology, specifically in the complex domain of specialty pharmacy and Medically Integrated Dispensing.

• AI & Innovation: Become a leader in applying AI tools and methodologies to product design, contributing to the company's "AI-native" identity and potentially influencing industry best practices.

• Cross-Functional Impact: Gain broad exposure to product strategy, clinical operations, and engineering, fostering a well-rounded understanding of the business and opening doors to product management or other GTM roles.

• Mentorship: Opportunity to mentor junior designers and contribute to building a strong design culture within the organization.

📝 Enhancement Note: The growth analysis is based on the "Senior" title, the startup environment, and the emphasis on innovation and strategic contribution. It extrapolates potential career paths and learning opportunities common in such roles.

🌐 Work Environment

Office Type: House Rx is a "remote-first" company. This means the primary work environment is distributed, with employees working from their own locations.

Office Location(s): While the company operates remotely, the job posting implies that some roles within pharmacy operations might require onsite clinic presence. However, this specific Senior UX Designer role is designated as "Remote Solely," suggesting no mandatory office or clinic visits are expected for this position. The company is based in the US, and remote work may be limited to specific regions or states within the US.

Workspace Context:

• Distributed Collaboration: Expect a highly collaborative digital environment utilizing tools like Slack, video conferencing, and project management software.

• AI Integration: The workspace is characterized by the pervasive use of AI tools for design, coding assistance, and productivity enhancement.

• Autonomy and Flexibility: The remote-first setup promotes autonomy, allowing individuals to structure their workdays to optimize productivity within flexible hours.

• Cross-Functional Interaction: Opportunities to engage with diverse teams, including product, engineering, clinical operations, and potentially marketing or sales, fostering a broad understanding of the business.

Work Schedule: The company offers flexible work hours. While a full-time commitment is expected, individuals have latitude in scheduling their work to align with personal productivity peaks and team collaboration needs, a hallmark of remote-first tech companies.

📝 Enhancement Note: The work environment details are synthesized from the "Remote-first" designation, the mention of flexible hours, and the overall description of a tech startup culture. The distinction between this role and potential onsite pharmacy operations roles is noted.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with an HR or Talent Acquisition representative to assess basic qualifications, cultural fit, and understanding of the role.

• Hiring Manager Interview: A deeper dive into experience, skills, and alignment with the team's needs, potentially focusing on specific case studies from your portfolio.

• Design/Product Challenge: Candidates may be asked to complete a take-home design exercise or a live working session. This is an opportunity to demonstrate your problem-solving approach, design process, and ability to work with AI tools.

• Cross-Functional Interviews: Interviews with Product Managers, Engineers, and potentially Clinical Operations stakeholders to assess collaboration skills and understanding of technical and operational constraints.

• Final Interview: Likely with a senior leader (e.g., Head of Product, CEO) to discuss overall fit, strategic thinking, and long-term vision.

Portfolio Review Tips:

• Highlight AI Integration: Explicitly showcase how you've used AI tools (like Claude Code) in your design process, detailing the benefits and outcomes.

• Complex Workflow Focus: Select 2-3 case studies that best demonstrate your ability to design for intricate, multi-step workflows and simplify complexity.

• User Research Depth: Clearly articulate your user research methodology and how user insights directly influenced your design decisions and led to tangible improvements.

• Technical Understanding: For each case study, briefly touch upon your understanding of the technical implications or how you collaborated with engineers to ensure feasibility.

• Problem-Solving Narrative: Structure your case studies to tell a compelling story: problem, your approach, your solutions, and the results.

• Conciseness and Clarity: Ensure your portfolio is well-organized, easy to navigate, and presents information clearly and concisely. Visuals should be high-quality.

Challenge Preparation:

• Anticipate Workflow Design: Be prepared for a challenge that involves designing a complex workflow, likely within the healthcare or operational domain.

• Embrace AI: Consider how you might leverage AI tools to accelerate your process during the challenge, even if not explicitly required.

• Articulate Your Process: Be ready to explain your design thinking, research methods, and decision-making rationale clearly and logically.

• Consider Constraints: Think about potential technical or operational constraints that might impact your design solutions.

📝 Enhancement Note: The interview and portfolio review process is inferred based on standard practices for senior design roles in tech startups, with specific emphasis on the unique requirements mentioned in the job description, such as AI proficiency and complex workflow design.

🛠 Tools & Technology Stack

Primary Tools:

• AI Design Tools: Extreme proficiency with Claude Code or similar AI-powered design and development assistance tools is a must. This suggests a forward-thinking approach to integrating AI into the entire product development lifecycle.

• Prototyping Tools: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, or similar, for creating wireframes, interactive prototypes, and high-fidelity designs.

• User Research Platforms: Tools for conducting remote usability testing, surveys, and user interviews (e.g., UserTesting.com, Lookback, SurveyMonkey, Typeform).

Analytics & Reporting:

• Familiarity with product analytics tools (e.g., Mixpanel, Amplitude, Google Analytics) to understand user behavior and measure design impact.

CRM & Automation:

• While not a direct CRM role, understanding how design impacts user journeys within systems that may integrate with EHRs and pharmacy management platforms is beneficial.

• Awareness of workflow automation principles is key, given the role's focus on complex workflows.

📝 Enhancement Note: The tools and technology stack are inferred based on the job description's emphasis on "AI-native," "Claude Code," "prototyping," and the nature of designing for complex workflows in a SaaS environment.

👥 Team Culture & Values

Operations Values:

• Empathy: A core value, expecting designers to engage with empathy across the entire organization and understand user needs deeply.

• Innovation & Creative Problem Solving: Encouragement to push boundaries, challenge norms, and find novel solutions to complex problems.

• Continuous Improvement: A relentless focus on iterating and improving products, teams, self, and the company as a whole.

• AI-Driven Advancement: A commitment to leveraging AI not just for efficiency but for redefining what's possible in product development and user experience.

• Collaboration & Community: Fostering a supportive environment for discussion, debate, and knowledge sharing, creating a sense of community.

• Bias for Action & Ownership: A proactive, self-driven approach where individuals identify problems, form views, and move forward, taking ownership of their work.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to collaborate closely with Product Managers, Engineers, and Clinical Operations, acting as bridges between these disciplines.

• Open Communication: A culture that supports open communication, healthy debate, and constructive feedback.

• User-Centricity: A shared commitment to prioritizing user needs and ensuring that design decisions are grounded in user research and empathy.

• Iterative Feedback Loops: Embracing continuous feedback as a mechanism for improving designs and processes.

📝 Enhancement Note: These values and collaboration styles are directly extracted and synthesized from the "About the role," "Key Responsibilities," and "More About House Rx" sections, highlighting the company's unique cultural emphasis on AI and innovation.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complexity: Designing intuitive user experiences for intricate, multi-step workflows in the healthcare domain, which is inherently complex and regulated.

• AI Integration Mastery: Effectively integrating and leveraging novel AI tools like Claude Code into a design workflow to achieve meaningful improvements, not just incremental ones.

• Navigating Ambiguity: Thriving in a fast-paced, remote startup environment with potentially shifting priorities and ambiguous problem spaces.

• Balancing User Needs and Business Goals: Ensuring that design solutions meet the needs of diverse users (clinicians, pharmacists) while aligning with business objectives and technical constraints.

• Driving Cultural Change: Acting as a "bastion of culture" and fostering innovation and AI adoption across a distributed team.

Learning & Development Opportunities:

• AI Design Leadership: Become a go-to expert within the company on AI-driven product design, influencing future technology adoption.

• Healthcare Tech Expertise: Deepen knowledge in the specialized area of Medically Integrated Dispensing and its associated clinical and operational workflows.

• Product Strategy Influence: Contribute significantly to product strategy and roadmap development, moving beyond pure execution to strategic planning.

• Mentorship and Team Building: Opportunity to guide and mentor emerging talent within the design team as the company grows.

• Exposure to Cutting-Edge Technology: Work with advanced AI tools and collaborate with a team at the forefront of healthcare technology innovation.

📝 Enhancement Note: The challenges and growth opportunities are derived from the role's responsibilities, the company's industry, and the startup environment, with a specific focus on the AI-native aspect.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a complex, multi-step workflow. What were the key challenges, and how did you simplify it for the end-user?" (Focus on process, user research, and simplification techniques.)

• "How have you integrated AI tools into your design process? Provide a specific example of how AI enhanced your productivity or the outcome of a project." (Be ready to discuss Claude Code or similar tools and their impact.)

Company & Culture Questions:

• "What excites you about House Rx's mission to make specialty medications more accessible?" (Show genuine interest in the company's purpose.)

• "How do you approach collaboration with engineering and product management teams, especially in a remote setting?" (Highlight your communication and cross-functional skills.)

Portfolio Presentation Strategy:

• AI-First Narrative: For each case study, explicitly detail how AI was used. If it wasn't, explain why or how it could have been leveraged.

• Workflow Focus: Select case studies that best illustrate your ability to design for complex, sequential processes. Visually map out these workflows.

• Data & Insights: Clearly present the user research findings and how they directly informed your design decisions. Quantify impact where possible.

• Iterative Process: Show the evolution of your designs, including user feedback and how you iterated based on it.

• Concise Storytelling: Be prepared to walk through each case study concisely, focusing on the problem, your solution, and the results, within a limited timeframe.

📝 Enhancement Note: These interview questions and preparation tips are tailored to the specific requirements of the Senior UX Designer role at House Rx, emphasizing AI integration, complex workflows, and the healthcare context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the House Rx careers portal link provided.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that showcase your experience with complex workflows, user research, and ideally, your innovative use of AI tools like Claude Code. Ensure each case study clearly articulates the problem, your process, your solution, and the impact.

• Tailor Your Resume: Highlight keywords and experiences directly relevant to this role, such as "UX Design," "Product Design," "Workflow Design," "AI Tools," "User Research," "Healthcare SaaS," and "Cross-functional Collaboration." Emphasize achievements with quantifiable results where possible.

• Prepare Your Narrative: Be ready to articulate your design philosophy, your approach to problem-solving, and your enthusiasm for House Rx's mission and its AI-native strategy. Practice presenting your portfolio case studies concisely.

• Research House Rx: Understand their mission, the Medically Integrated Dispensing (MID) model, their investor backing, and their commitment to AI. Familiarize yourself with their current platform if possible.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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