Senior UX Designer (12 Month FTC)

📍 Job Overview

Job Title: Senior UX Designer - 12 Month Fixed-Term Contract

Company: Lloyds Banking Group

Location: Edinburgh, United Kingdom

Job Type: Full-time, Temporary

Category: User Experience (UX) Design

Date Posted: 2026-09-03

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive the end-to-end user experience design process, integrating components from a central design system to create cohesive and intuitive user journeys.

• Develop high-fidelity prototypes using industry-standard tools to bring design concepts to life and facilitate stakeholder understanding.

• Translate complex business requirements and user research findings into actionable design solutions, ensuring a balance between user needs and business objectives.

• Champion inclusive and accessible design principles to ensure products are usable by a diverse range of customers across various age groups and technical abilities.

• Collaborate closely with a dedicated design team, product managers, and development teams to ensure successful design implementation and delivery.

📝 Enhancement Note: While the original job description is for a UX Designer, the request is to tailor it for Revenue Operations, Sales Operations, or GTM roles. This requires a significant reinterpretation of the core responsibilities and skills. The enhanced description will focus on how UX design principles, such as user-centricity, process flow, and iterative improvement, can be applied to operational contexts. The "Fixed-Term Contract" aspect will be maintained, and the focus will shift from digital product design to operational efficiency and GTM strategy enablement.

📈 Primary Responsibilities

• Design and optimize end-to-end operational workflows, ensuring seamless integration between different GTM functions (Sales, Marketing, Customer Success) by leveraging a central "design system" of operational processes and best practices.

• Develop process maps, flowcharts, and interactive prototypes to visualize and test proposed operational changes, using tools similar to UX prototyping software but applied to business processes.

• Balance GTM strategic requirements with operational efficiency and user (internal stakeholder) needs, using data analysis and stakeholder feedback to align on optimal process outcomes.

• Adapt operational designs to technical constraints of existing CRM, marketing automation, and sales enablement platforms, providing guidance on maximizing their effectiveness for end-users.

• Advocate for data-driven decision-making and continuous process improvement by integrating user research methodologies (e.g., stakeholder interviews, process observation) to inform operational design.

• Ensure operational processes are inclusive and accessible to a broad range of internal users, considering varying technical abilities and departmental needs.

• Proactively identify opportunities to enhance and extend existing operational frameworks and templates to benefit multiple teams and improve overall GTM efficiency.

• Interpret quantitative and qualitative data from sales, marketing, and customer success operations to inform and refine interaction design principles within operational workflows.

• Communicate design intentions and process improvements clearly to internal stakeholders, including sales teams, marketing specialists, and executive leadership.

• Collaborate with development and IT teams to ensure operational system integrations and enhancements are implemented according to design specifications and deliver maximum user value.

📝 Enhancement Note: The core responsibilities have been reframed from digital product design to operational process design within a GTM context. This includes adapting concepts like "design systems" to operational frameworks, "prototyping" to process mapping, and "user research" to stakeholder analysis and data interpretation for operational improvements. The "Fixed-Term Contract" nature implies a project-based focus on specific operational challenges or initiatives.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business Administration, Operations Management, Information Systems, or a related field. Advanced degrees or relevant certifications in Operations, GTM Strategy, or Process Improvement are a plus.

Experience: A minimum of 5 years of experience in Revenue Operations, Sales Operations, Marketing Operations, or a closely related GTM operations function.

Required Skills:

• Proven experience in designing, optimizing, and documenting complex operational workflows and business processes.

• Strong understanding of GTM strategies and the interdependencies between Sales, Marketing, and Customer Success functions.

• Proficiency in process mapping tools (e.g., Visio, Lucidchart, Miro) and the ability to create clear, actionable process documentation.

• Experience in translating business requirements into operational process designs and system configurations.

• Ability to interpret quantitative and qualitative data to identify operational bottlenecks and opportunities for improvement.

• Excellent stakeholder management and communication skills, with the ability to present complex operational designs to diverse audiences.

• Experience in implementing and optimizing CRM, Sales Enablement, or Marketing Automation platforms.

• Familiarity with design thinking principles and their application to business process optimization. Preferred Skills:

• Experience in financial services or a highly regulated industry.

• Agentic AI experience or understanding of how AI can be leveraged in operational workflows.

• Experience with existing design systems (as a conceptual framework for operational standardization).

• Advanced data analysis and visualization skills using tools like Tableau, Power BI, or advanced Excel.

• Familiarity with project management methodologies (e.g., Agile, Waterfall) for operational initiatives.

📝 Enhancement Note: The required skills have been re-aligned to focus on operational process design, GTM strategy, data analysis, and platform optimization rather than traditional UX design tools. The "design system" concept is re-contextualized as a framework for operational standardization. Agentic AI is included as a beneficial, forward-looking skill.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 detailed case studies demonstrating the design and implementation of significant operational process improvements.

• For each case study, clearly articulate the problem statement, the operational design proposed, the tools and methodologies used, and the quantifiable impact (e.g., efficiency gains, cost reduction, revenue uplift).

• Include examples of process maps, workflow diagrams, or system configuration documentation that illustrate your design approach.

• Demonstrate experience in balancing multiple stakeholder requirements and technical platform constraints in your operational designs.

• Evidence of how you have leveraged data and user (internal stakeholder) feedback to drive iterative improvements in operational processes. Process Documentation:

• Proven ability to create comprehensive and clear process documentation, including standard operating procedures (SOPs), workflow guides, and system configuration manuals.

• Experience in developing documentation that is accessible and actionable for end-users across different operational teams.

• Ability to maintain and update process documentation as systems and business requirements evolve.

📝 Enhancement Note: The portfolio requirements are now focused on operational process design and GTM impact. Case studies should highlight tangible improvements in efficiency, cost, or revenue, demonstrating practical application of operations principles rather than visual design output.

💵 Compensation & Benefits

Salary Range: £61,344 - £68,160 GBP per annum (based on experience and qualifications)

Benefits:

• Generous pension contribution of up to 15%.

• Annual performance-related bonus.

• Comprehensive share schemes, including free shares.

• Lifestyle benefits such as discounted shopping vouchers.

• 30 days of annual holiday, in addition to bank holidays.

• Access to a range of wellbeing initiatives and support programs.

• Generous parental leave policies.

• Opportunities for flexible working, including hybrid arrangements and job sharing.

Working Hours: Approximately 40 hours per week, with a hybrid working pattern requiring 2 days per week (or 40% of time) in the Edinburgh office.

📝 Enhancement Note: The salary range and benefits are directly extracted from the provided data. The working hours and hybrid arrangement details are also incorporated. The emphasis on flexible working is highlighted as a key benefit.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. Lloyds Banking Group is a leading UK financial institution with a broad range of banking and financial services, including retail banking, business banking, and wealth management. This industry context implies a focus on regulatory compliance, data security, and customer trust in all operational processes.

Company Size: Large Enterprise (over 10,000 employees). This size indicates a complex organizational structure, extensive operational processes, and significant opportunities for cross-functional collaboration and impact.

Founded: 2009 (Lloyds Banking Group as it is known today, following the merger of Lloyds TSB and HBOS). This history suggests a blend of established practices and ongoing transformation efforts.

Team Structure:

• The role is within a design-focused team, but the responsibilities will involve close collaboration with GTM functions. Expect to work with dedicated UX/UI designers, product managers, and potentially operations specialists.

• Reporting structure is likely to be within a Digital or Transformation division, with direct reporting to a Head of Design, Senior Operations Manager, or a GTM Operations Lead.

• Cross-functional collaboration is a core expectation, involving extensive interaction with Sales Operations, Marketing Operations, Customer Success Operations, IT, and business stakeholders to align on and implement operational strategies. Methodology:

• Data Analysis and Insights: A strong emphasis on leveraging quantitative data (e.g., sales performance metrics, campaign ROI, customer churn rates) and qualitative insights (e.g., stakeholder feedback, process observation) to inform operational design and decision-making.

• Workflow Planning and Optimization: A structured approach to mapping, analyzing, and redesigning business processes to enhance efficiency, reduce costs, and improve GTM effectiveness.

• Automation and Efficiency Practices: A drive towards automating repetitive tasks and streamlining workflows using technology and process innovation to achieve operational excellence.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: The company context is enriched with details relevant to operations professionals, highlighting the scale, industry specifics, and potential team dynamics within Lloyds Banking Group. The methodology section translates UX design approaches into operational terms.

📈 Career & Growth Analysis

Operations Career Level: This Senior UX Designer role, when re-contextualized for operations, represents a mid-to-senior level position focused on operational design and strategic implementation. It requires a blend of strategic thinking, process expertise, and the ability to influence cross-functional teams. The 12-month FTC nature suggests a project-driven role, likely focused on a specific transformation or optimization initiative within the GTM operations space.

Reporting Structure: You will likely report to a Head of GTM Operations, a Senior Director of Revenue Operations, or a Head of Digital Transformation. This position requires significant autonomy, working collaboratively with peers in Sales, Marketing, and Customer Success Operations, and reporting upwards on project progress and outcomes.

Operations Impact: This role has the potential to significantly impact the organization's revenue generation and operational efficiency. By optimizing GTM processes, you will directly contribute to sales productivity, marketing effectiveness, and customer retention, ultimately driving business growth and profitability.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in specific GTM operations areas (e.g., sales process optimization, lead management automation, customer onboarding efficiency) through hands-on project work and exposure to complex challenges.

• Industry Insight Development: Gain valuable experience within the financial services sector, understanding its unique operational complexities and regulatory requirements, which can be transferable to other regulated industries.

• Project Leadership: Lead critical operational transformation projects, honing skills in project management, change management, and cross-functional team leadership within a large enterprise setting.

• Potential for Permanent Role: Successful completion of the FTC and demonstration of impact may lead to opportunities for permanent roles within Lloyds Banking Group's operations or transformation teams.

📝 Enhancement Note: This section reframes the career growth prospects from a UX design trajectory to that of an operations professional, emphasizing the strategic impact and skill development relevant to GTM operations roles. The FTC aspect is addressed by framing it as an opportunity for focused project impact and potential conversion.

🌐 Work Environment

Office Type: Hybrid Working Model. This involves a blend of remote work and in-office presence. The role is based in Edinburgh, with a requirement to spend at least 40% of working time (approximately 2 days per week) at one of their office sites. This facilitates in-person collaboration, team building, and access to office resources.

Office Location(s): Edinburgh, Scotland. Specific office site details would likely be provided upon engagement. The location in Edinburgh offers a vibrant working environment with access to professional networks and amenities.

Workspace Context:

• Collaborative Environment: The hybrid model is designed to foster collaboration, with dedicated office days for team meetings, workshops, and brainstorming sessions. Expect opportunities to connect with colleagues from various departments.

• Operations Tools & Technology: Access to a robust technology stack, including enterprise-grade CRM systems (e.g., Salesforce), marketing automation platforms, sales enablement tools, and potentially specialized operational analytics software.

• Team Interaction: Opportunities to engage with a diverse range of colleagues, including fellow designers, operations specialists, GTM leaders, and IT professionals, fostering a dynamic and knowledge-sharing environment.

Work Schedule: The standard working pattern is full-time, approximately 40 hours per week. The hybrid arrangement offers flexibility in managing work location, allowing for better work-life integration while ensuring consistent contribution to team objectives.

📝 Enhancement Note: The work environment description is adapted to reflect the hybrid nature and the operational context, emphasizing collaboration and the technology stack relevant to GTM operations professionals.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on your operational experience and alignment with the role's requirements.

• Technical/Skills Assessment: This may involve a practical exercise or case study focused on designing an operational workflow, optimizing a GTM process, or analyzing operational data. This is where your portfolio will be crucial.

• Portfolio Review & Presentation: You will be asked to present selected case studies from your portfolio, demonstrating your approach to operational problem-solving, process design, and impact measurement. Be prepared to discuss your methodologies and outcomes in detail.

• Stakeholder Interviews: Interviews with key stakeholders from Sales, Marketing, or Customer Success operations to assess your understanding of GTM challenges, collaboration style, and ability to influence.

• Final Interview: A discussion with a senior leader to assess cultural fit, strategic thinking, and overall suitability for the role and the organization.

Portfolio Review Tips:

• Focus on Operations Impact: For each case study, clearly define the business problem, your operational solution, the implementation process, and – most importantly – the quantifiable results (e.g., percentage increase in sales efficiency, reduction in customer onboarding time, improvement in lead conversion rates).

• Process Documentation Clarity: Showcase your ability to create clear, concise, and actionable process maps, SOPs, or system configuration guides that are easy for end-users to understand and follow.

• Data-Driven Storytelling: Use data visualization to support your claims about impact. Explain how you used data to identify issues, design solutions, and measure success.

• Strategic Alignment: Frame your projects within the broader GTM strategy. Explain how your operational improvements contributed to overarching business goals.

• Adaptability & Constraints: Be ready