Senior UX Designer (12 Month FTC)

📍 Job Overview

Job Title: Senior UX Designer (12 Month FTC)

Company: Lloyds Banking Group

Location: Edinburgh, United Kingdom

Job Type: Full-Time, Temporary

Category: User Experience (UX) Design / Digital Product Design

Date Posted: May 27, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• This role is crucial for designing and delivering exceptional user experiences across digital platforms, focusing on end-to-end journey crafting and cohesive user flows.

• The Senior UX Designer will leverage a central design system, balancing business objectives with deep user understanding derived from research and testing.

• A key aspect involves translating complex user needs and technical constraints into intuitive and accessible interfaces, ensuring broad usability across diverse customer segments.

• This position requires strong collaboration with design teams, researchers, and development, with an emphasis on presenting design rationale and influencing product direction.

📝 Enhancement Note: While the role is for a UX Designer, the focus on end-to-end journey crafting, balancing business requirements, and working with design systems indicates a strong overlap with GTM (Go-To-Market) and revenue-generating initiatives. The emphasis on user needs and accessibility directly impacts customer adoption and retention, which are critical for revenue operations.

📈 Primary Responsibilities

• Design and iterate on user interfaces and interaction flows, ensuring a seamless and intuitive user journey from initial concept to final implementation.

• Skillfully utilize and contribute to a central design system, ensuring consistency and efficiency across digital products while creatively balancing content and UI elements.

• Translate user research findings, usability test results, and customer feedback into actionable design improvements and new feature concepts.

• Proactively advocate for inclusive and accessible design principles, ensuring products cater to a wide range of users with diverse backgrounds, ages, and technical abilities.

• Collaborate closely with product managers, user researchers, developers, and other stakeholders to define design requirements, present design solutions, and ensure successful delivery.

• Develop high-fidelity prototypes using industry-standard tools to effectively communicate design concepts and interactions to internal teams and stakeholders.

• Provide clear guidance on technical constraints and platform capabilities, ensuring optimal user experience within practical limitations.

• Identify opportunities to improve and extend existing design systems, fostering best practices and cross-project design consistency.

📝 Enhancement Note: The responsibility to "Advocate customer inclusion" and "give guidance on creating the best possible end user experience" highlights a direct impact on customer satisfaction and adoption, crucial for revenue growth and retention. The mention of translating research and feedback into actionable design improvements points to a data-informed approach, aligning with operational efficiency and effectiveness.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating relevant experience and skills is paramount. A background in Design, Human-Computer Interaction (HCI), Psychology, or a related field is beneficial.

Experience: A minimum of 5 years of professional experience in User Experience (UX) Design, Interaction Design, or a closely related role.

Required Skills:

• Proven expertise in crafting end-to-end user experiences and defining cohesive user journeys.

• Strong proficiency in prototyping and layout design, with the ability to articulate design decisions clearly to technical and non-technical audiences.

• Demonstrable experience in utilizing and contributing to design systems, recommending improvements for broader project benefits.

• Ability to interpret and apply insights from quantitative and qualitative user research and usability testing.

• Deep understanding and practical application of inclusive and accessible design principles (e.g., WCAG standards).

• Excellent communication, presentation, and stakeholder management skills.

Preferred Skills:

• Experience within the financial services industry, understanding its unique user needs and regulatory landscape.

• Exposure to Agentic AI concepts and their application in user experience design.

• Experience with a variety of prototyping software, including but not limited to Sketch, InVision, Figma, Axure, or Adobe XD.

• Background in Visual Design with a strong UX sensibility.

📝 Enhancement Note: The preference for financial services experience and Agentic AI knowledge suggests a need for designers who can navigate complex, regulated environments and potentially leverage emerging technologies to enhance customer interactions, which is highly relevant for revenue-generating functions within a financial institution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 end-to-end UX design projects that clearly demonstrate your process from problem identification to final solution.

• For each project, clearly articulate the user needs, business goals, your specific role and contributions, design challenges, and the final outcomes.

• Include examples of how you have utilized or contributed to design systems, ensuring consistency and scalability in your designs.

• Provide evidence of how you have incorporated user research, usability testing, and feedback into your design iterations.

Process Documentation:

• Detail your approach to user-centered design, from discovery and research phases through to ideation, prototyping, testing, and implementation support.

• Explain your methodology for balancing user needs with business requirements and technical constraints.

• Illustrate your process for advocating and implementing inclusive and accessible design solutions.

• Showcase your collaboration workflow with cross-functional teams, including developers and product managers, to ensure design fidelity and successful product launch.

📝 Enhancement Note: A strong portfolio demonstrating a systematic approach to UX design, incorporating user research, iterative improvements, and a focus on business objectives, is critical. This aligns with operations' need for demonstrable process efficiency and measurable impact.

💵 Compensation & Benefits

Salary Range: £61,344 - £68,160 per annum.

Benefits:

• A generous pension contribution of up to 15%.

• An annual performance-related bonus.

• Comprehensive share schemes, including free shares.

• A range of lifestyle-adaptable benefits, such as discounted shopping.

• 30 days of annual holiday, in addition to bank holidays.

• A variety of wellbeing initiatives.

• Generous parental leave policies.

Working Hours: Full-Time, with a standard working pattern of 40 hours per week. The role operates on a hybrid model, requiring a minimum of two days per week (or 40% of working time) in the Edinburgh office.

📝 Enhancement Note: The salary range provided is for the UK market and is competitive for a Senior UX Designer role within a large financial institution. The hybrid working model specifies a clear expectation for in-office presence, which is common for roles requiring close collaboration and team synergy.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. Lloyds Banking Group is a major UK retail and commercial bank, offering a wide range of financial products and services.

Company Size: Large enterprise (over 10,000 employees). This indicates a structured environment with established processes, large-scale projects, and opportunities for specialization.

Founded: 2009 (Lloyds Banking Group as it is known today, formed from the merger of Lloyds TSB and HBOS). This history provides a foundation of experience and a legacy of serving the UK market.

Team Structure:

• The UX design team is part of a larger digital product development function.

• This Senior UX Designer will work collaboratively within a full design team, likely including other UX designers, UI designers, and user researchers.

• The role involves close collaboration with product managers, development teams, and potentially business stakeholders.

Methodology:

• The company emphasizes a hybrid working model, blending office-based collaboration with remote flexibility.

• A strong focus on agile methodologies is implied by the need for adaptability and iterative design.

• The organization is undergoing significant digital transformation, investing in data and technology.

• There is a commitment to diversity, equity, and inclusion, fostering a supportive and accessible work environment.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: The large scale of Lloyds Banking Group means that operations roles, including UX design, will likely involve working on high-impact projects that affect millions of customers. This scale necessitates robust processes, clear communication, and a focus on delivering reliable, efficient, and user-friendly solutions.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, indicating a mid-to-senior level of expertise. The responsibilities involve taking ownership of design output, presenting work, and influencing outcomes, suggesting a level of autonomy and leadership within design projects.

Reporting Structure: The role reports into a design team, likely under a UX Lead or Head of UX. Collaboration is key, with constant interaction with product managers, developers, and user researchers.

Operations Impact: While a UX role, its impact is directly tied to revenue generation and operational efficiency through improved customer experience. Enhanced digital interfaces lead to higher customer acquisition, retention, and reduced support costs. The focus on Agentic AI also points towards future-proofing operations through intelligent automation.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas like inclusive design, AI-driven UX, or complex financial product design.

• Design System Contribution: Potential to influence and expand the core design system, impacting a wide range of digital products across the group.

• Project Leadership: As a senior member, opportunities to lead design initiatives, mentor junior designers, and take on more complex projects.

• Cross-Functional Mobility: Exposure to various product teams and business units within Lloyds Banking Group can open doors to different areas of digital product development or UX management.

• Continuous Learning: Access to internal training, workshops, and potentially external conferences to stay abreast of UX trends and technologies.

📝 Enhancement Note: The "12 Month FTC" (Fixed-Term Contract) nature of the role suggests it might be project-specific or a strategic hire for a particular initiative. While it offers a clear role, long-term career progression might depend on the potential for conversion to a permanent position or subsequent opportunities within the group.

🌐 Work Environment

Office Type: Hybrid working model, with a requirement to spend at least 40% of time (approximately 2 days per week) at the Edinburgh office. This suggests a focus on collaborative work, team cohesion, and in-person ideation sessions.

Office Location(s): Edinburgh, United Kingdom. The specific office is "Edinburgh Citymark 150 Fountainbridge." This location is likely a modern, well-equipped corporate office space.

Workspace Context:

• The office environment is designed to support hybrid working, likely offering flexible desk arrangements, collaborative meeting spaces, and quiet zones.

• Access to a comprehensive design technology stack is expected, enabling seamless workflow and collaboration.

• Opportunities for spontaneous interaction and knowledge sharing with colleagues across design, product, and development teams are inherent in the hybrid model.

Work Schedule: Full-time, with a standard pattern of 40 hours per week. The hybrid nature allows for some flexibility in structuring the working week, balancing office and remote responsibilities.

📝 Enhancement Note: The emphasis on hybrid working and specific office days implies a culture that values both focused individual work and team-based collaboration, which is essential for complex problem-solving in operations and design.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess suitability against the core requirements.

• Hiring Manager Interview: A discussion focused on your experience, design philosophy, and alignment with the team's needs. Expect questions about your approach to UX challenges.

• Design Challenge/Portfolio Presentation: You will likely be asked to present a selection of your work from your portfolio, walking through your process, rationale, and outcomes for specific projects. This may involve a hypothetical design task or a detailed case study presentation.

• Team/Stakeholder Interviews: Meetings with potential colleagues (other designers, researchers, product managers) to assess collaborative fit and technical understanding.

• Final Interview: A concluding discussion, potentially with a senior leader, to confirm fit and discuss the terms of the contract.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your senior-level experience, end-to-end design process, and impact. Prioritize projects relevant to financial services or complex digital products if possible.

• Tell a Story: For each project, clearly articulate the problem, your unique contribution, the methodologies used (research, prototyping, testing), design decisions, and measurable outcomes. Quantify impact where possible (e.g., "improved conversion by X%", "reduced task completion time by Y%").

• Highlight Design System Work: Showcase any experience you have with design systems, including your contributions to their development or effective utilization.

• Demonstrate Collaboration: Explain how you worked with cross-functional teams, handled feedback, and navigated technical constraints.

• Focus on Accessibility & Inclusion: Explicitly detail how you incorporated inclusive design principles and ensured accessibility in your work.

Challenge Preparation:

• Understand the Company: Research Lloyds Banking Group's mission, values, current digital initiatives, and customer base.

• Review Design Principles: Familiarize yourself with common UX best practices, especially those relevant to financial services and large enterprises.

• Practice Presentation: Rehearse presenting your portfolio case studies, ensuring clarity, conciseness, and a compelling narrative. Be prepared to answer "why" behind your design choices.

• Anticipate Questions: Prepare for questions about handling difficult stakeholders, managing conflicting requirements, and staying updated with UX trends.

📝 Enhancement Note: Given the senior nature of the role and the emphasis on collaboration and impact, expect the interview process to heavily scrutinize your ability to articulate design strategy, demonstrate problem-solving skills, and present a clear understanding of how UX contributes to business objectives and operational efficiency.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design Software: Proficiency with industry-standard tools is essential. Candidates are expected to be comfortable with at least one of the following: Figma, Sketch, InVision, Axure, or Adobe XD. Figma is increasingly becoming a standard in collaborative design environments.

• Design System Management: Familiarity with how design systems are structured, maintained, and utilized within large organizations.

Analytics & Reporting:

• User Research Platforms: Experience with tools used for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, Qualtrics).

• Data Analysis Tools: While not a primary analyst role, understanding how to interpret quantitative data from analytics platforms (e.g., Google Analytics, Adobe Analytics) to inform design decisions is beneficial.

CRM & Automation:

• While direct CRM/automation tool experience isn't explicitly listed for UX, understanding how customer data flows through systems like CRMs and marketing automation platforms can provide valuable context for designing user journeys.

📝 Enhancement Note: While this is a UX role, understanding the broader technology landscape, including how design outputs integrate with development pipelines and impact customer-facing systems, is key. Proficiency in modern design tools like Figma is highly valued for collaborative workflows.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving customer needs is paramount, directly influencing design decisions and product development.

• Collaboration: A strong emphasis on working together across teams (design, product, development, research) to achieve common goals.

• Innovation: Encouraging new ideas and approaches to digital transformation, leveraging technology to improve customer experiences.

• Inclusion & Diversity: A core value to create an environment where everyone can thrive, ensuring products are accessible and representative.

• Integrity: Upholding ethical standards and trustworthiness, fundamental in the financial services sector.

Collaboration Style:

• Hybrid Collaboration: A mix of in-person teamwork and remote communication, requiring strong digital collaboration skills.

• Cross-Functional Integration: Seamless integration with product management, engineering, and research teams to ensure a holistic approach to product development.

• Feedback Culture: An open environment for constructive feedback, both giving and receiving, to continuously improve designs and processes.

• Data-Informed Decision Making: Utilizing research and data to guide design choices and validate hypotheses.

📝 Enhancement Note: The emphasis on customer focus, collaboration, and data-informed decisions aligns perfectly with the principles of effective revenue and sales operations, where understanding customer journeys and optimizing processes based on data are critical for success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating diverse requirements from various business units and senior stakeholders while championing the user.

• Technical Constraints: Working within the limitations of existing technology stacks and legacy systems common in large financial institutions.

• Pace of Change: Adapting to the rapid digital transformation within Lloyds Banking Group and the evolving expectations of customers.

• Measuring Impact: Quantifying the direct impact of UX design decisions on business metrics and revenue, especially within a fixed-term contract.

Learning & Development Opportunities:

• Specialized Training: Access to internal and external courses focusing on advanced UX techniques, AI in design, or financial services UX.

• Mentorship: Opportunities to be mentored by senior design leaders or to mentor junior designers.

• Industry Exposure: Engaging with industry trends and best practices through conferences, webinars, and professional networks.

• Cross-Functional Learning: Gaining exposure to different aspects of the product development lifecycle and business operations within a large banking group.

📝 Enhancement Note: The challenges highlight the need for strong problem-solving skills and adaptability, key traits for successful operations professionals. The growth opportunities offer pathways for continuous skill enhancement, crucial for staying competitive in the dynamic operations and design fields.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting requirements from different stakeholders. How did you approach it, and what was the outcome?" (Focus on negotiation, stakeholder management, and user advocacy).

• "Walk us through a complex user journey you designed. What were the key considerations, and how did you ensure it was user-friendly and met business goals?" (Prepare a case study from your portfolio).

Company & Culture Questions:

• "What interests you about Lloyds Banking Group and the financial services industry?" (Research the company's purpose, values, and recent news).

• "How do you contribute to a collaborative team environment, especially within a hybrid working model?" (Highlight your teamwork, communication, and adaptability).

Portfolio Presentation Strategy:

• Choose Wisely: Select 2-3 projects that best represent your senior-level capabilities, end-to-end process, and impact.

• Structure Your Narrative: For each project, follow a clear story arc: Problem > Your Role > Process > Solution > Outcome.

• Emphasize Rationale: Clearly explain why you made specific design decisions, referencing research, user needs, or business objectives.

• Showcase Tools & Techniques: Briefly mention the tools and methodologies you used, demonstrating your technical proficiency and process understanding.

• Quantify Impact: Wherever possible, present metrics that demonstrate the success of your designs (e.g., improved conversion rates, task completion times, user satisfaction scores).

📝 Enhancement Note: Preparing for these types of questions will demonstrate your strategic thinking, problem-solving skills, and ability to align design outcomes with operational and business objectives, which is highly valued in senior operations and GTM roles.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on the Lloyds Banking Group careers portal.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating end-to-end UX design, design system contributions, and experience with complex digital products (ideally financial services).

• Resume Optimization: Ensure your resume clearly articulates your 5+ years of relevant experience, using keywords such as "User Experience Design," "Interaction Design," "Prototyping," "Design Systems," and "Inclusive Design." Highlight achievements and quantifiable results.

• Interview Preparation: Practice articulating your design process, rationale, and the impact of your work. Prepare detailed case studies from your portfolio for presentation.

• Company Research: Thoroughly research Lloyds Banking Group's mission, values, current digital strategies, and their commitment to customer experience and diversity.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.