Senior Staff UX Researcher

📍 Job Overview

Job Title: Senior Staff UX Researcher

Company: Jane

Location: Canada (Remote)

Job Type: Full-time

Category: Product Design / User Experience Research

Date Posted: April 27, 2026

Experience Level: Senior / Staff (8+ Years)

Remote Status: Fully Remote

🚀 Role Summary

• Establishes and scales the UX research practice by building systems, tools, and shared practices to ensure research informs product decisions.

• Conducts high-quality, impactful research that influences product direction and helps teams understand customer needs.

• Coaches and enables cross-functional teams to integrate customer insights into their daily workflows and decision-making processes.

• Leverages AI and automation to enhance research accessibility, scalability, and effectiveness.

• Collaborates closely with product, design, and engineering teams to foster a customer-centric product development culture.

📝 Enhancement Note: This role is positioned as the first dedicated UX Researcher, indicating a foundational stage for formal research practices within Jane. The Senior Staff title suggests a need for strategic leadership in establishing research operations and influencing broader organizational adoption, not just individual research execution. The emphasis on "scaling impact" and "enabling teams" points towards a role that will define research standards and empower others.

📈 Primary Responsibilities

• Design and execute comprehensive UX research plans, employing a variety of qualitative and quantitative methodologies (e.g., user interviews, usability testing, surveys, diary studies, ethnographic research) to uncover deep customer needs and pain points.

• Synthesize research findings into clear, concise, and actionable insights, translating complex data into compelling narratives that drive product strategy and roadmap prioritization.

• Build and nurture strong, trusted relationships with product managers, designers, engineers, and senior leadership to embed customer empathy and data-driven decision-making across the organization.

• Develop and implement standardized research processes, templates, and best practices to ensure consistency, quality, and scalability of research activities across multiple product teams.

• Identify, evaluate, and integrate AI and automation tools into research workflows to increase efficiency, accessibility, and the ability to derive insights from larger datasets, while maintaining ethical considerations and human oversight.

• Act as a research evangelist, coaching and mentoring team members (designers, PMs) on effective research techniques, facilitating workshops, and empowering them to conduct foundational research.

• Proactively identify high-impact research opportunities by balancing strategic long-term needs with immediate product development cycles in a fast-paced SaaS environment.

• Contribute to the evolution of the Product Design team's strategy by defining the role and impact of research within Jane's product development lifecycle.

• Champion user-centricity by ensuring customer voices are consistently heard and understood throughout the product development process, from ideation to iteration.

📝 Enhancement Note: The emphasis on "building on existing practices" and "evolving into something consistently understood, trusted, and used" suggests a need for a strategic approach to research operations. The candidate will likely be expected to audit current research efforts, identify gaps, and build a scalable framework for research execution and knowledge sharing.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Design Research, or a related field is often preferred for advanced research roles. Relevant professional experience can substitute for formal education.

Experience: 8+ years of progressive experience in UX Research, Product Research, or a closely related field, with a proven history of successfully influencing product decisions and strategy.

Required Skills:

• Research Craft Excellence: Deep expertise in framing research problems, selecting appropriate mixed-methods research methodologies, and executing studies with rigor.

• Insight Synthesis & Storytelling: Ability to synthesize complex qualitative and quantitative data into clear, compelling, and actionable insights with a strong narrative.

• Cross-functional Collaboration: Proven experience working effectively with product managers, designers, engineers, and other stakeholders in a collaborative environment.

• Stakeholder Communication: Exceptional ability to communicate research findings and recommendations to diverse audiences, including senior leadership, through presentations, reports, and informal discussions.

• Research Scaling & Enablement: Demonstrated experience in coaching, mentoring, or enabling non-researchers to conduct effective research and integrate insights into their work.

• System & Process Development: Ability to design, document, and implement scalable research processes, tools, and best practices.

• AI/Automation Familiarity: Experience or strong understanding of how AI and automation tools can be applied to research workflows to enhance efficiency and insights.

• Product Strategy Influence: A track record of research directly impacting product strategy, roadmap decisions, and user experience improvements.

• Adaptability & Speed: Ability to thrive in a fast-paced, dynamic environment, balancing research depth with the need for timely delivery.

Preferred Skills:

• Experience in a high-growth SaaS company, particularly within the healthcare or clinic management software sector.

• Familiarity with building or formalizing a research practice within an organization.

• Experience with generative AI tools for research synthesis, summarization, or analysis.

• Knowledge of research operations (R&D) principles and best practices.

• Experience conducting research for B2B or B2B2C software products.

📝 Enhancement Note: The requirement for "8+ years of experience" and the "Senior Staff" title suggest a need for strategic leadership and the ability to operate with a high degree of autonomy. The emphasis on influencing product decisions and scaling impact indicates that candidates should highlight not just their research skills, but also their ability to drive organizational change and build research capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies Demonstrating Impact: Showcase 3-5 in-depth case studies detailing research projects from problem framing to outcome. Each case study should clearly articulate the research question, methodology, your specific role, key insights, and the resulting product or business impact (e.g., feature iteration, strategy shift, improved user satisfaction metrics).

• Methodology Diversity: Include examples of various research methods employed (qualitative and quantitative), demonstrating adaptability to different research goals and contexts.

• Cross-functional Collaboration: Highlight instances where your research directly informed and influenced cross-functional teams (product, design, engineering) and how you managed stakeholder expectations and communication.

• Process Improvement Examples: Showcase any contributions to improving research processes, tools, or enabling others to conduct research, particularly if AI or automation was involved.

• Problem Framing & Synthesis: Clearly demonstrate your ability to frame complex problems, design research to address them, and synthesize findings into actionable recommendations.

Process Documentation:

• Research Planning & Execution: Examples of research plans, study designs, and participant recruitment strategies.

• Insight Reporting & Dissemination: Templates or examples of how research findings were documented and shared with product teams and leadership, emphasizing clarity and actionability.

• Systemization Efforts: Documentation or descriptions of any research systems, knowledge bases, or frameworks you have developed or contributed to.

📝 Enhancement Note: Given this is the first dedicated UX Researcher, the portfolio should emphasize not only research execution but also the strategic thinking behind building and scaling a research practice. Candidates should be prepared to discuss how they would approach establishing foundational research processes at Jane.

💵 Compensation & Benefits

Salary Range: $150,000 to $243,800 CAD annually.

Explanation of Range:

• Intentional Range: The broad range is designed to accommodate the full growth journey within the role, from early skill development to achieving mastery and significant impact.

• "Accomplished" Stage: Most new hires are expected to start at the "accomplished" stage, with an indicative salary of $178,200 CAD. This represents a solid level of proficiency and contribution.

• Starting Below Accomplished: Candidates with strong potential but developing key skills may start below $178,200 CAD.

• Above Accomplished: Existing team members who have made significant impacts and possess deep company-specific knowledge may command salaries above $178,200 CAD.

• "Paying for Growth": Compensation is tied to ongoing development, experience, and meaningful contributions, with regular career development conversations.

Benefits:

• Comprehensive benefits package (details available via provided link: jane.app/documents/hiring/jane_benefits_overview.pdf)

• Remote work opportunities across Canada, US, and UK.

• Opportunity to shape and build a critical function within a growing SaaS company.

• Direct impact on a mission-driven product that helps healthcare practitioners.

Working Hours: 40 hours per week (standard full-time). While the role is remote, adherence to core working hours or team sync times may be expected, particularly for cross-functional collaboration.

📝 Enhancement Note: The salary range provided is in CAD, reflecting the company's headquarters in Canada and the remote work allowance for candidates in Canada, US, and UK. The detailed explanation of the salary bands and the "paying for growth" philosophy is a key differentiator and should be understood by candidates. Researching comparable Senior Staff UX Researcher salaries in Canada (and potentially US/UK if the candidate is in those regions) can provide further context.

🎯 Team & Company Context

🏢 Company Culture

Industry: SaaS (Software as a Service), specifically focused on clinic management software for healthcare practitioners. Jane serves a vital role in enabling "the helpers" (healthcare providers) to run their businesses more efficiently and care for patients.

Company Size: Over 700 employees. This indicates a growing, established organization with developing internal processes and a need for specialized roles like this Senior Staff UX Researcher to formalize practices.

Founded: Jane was founded in North Vancouver, British Columbia. The company is founder-led, suggesting a culture that may retain elements of entrepreneurial spirit, agility, and a strong connection to its mission.

Team Structure:

• The Product Design team is led by Anthony, who is also the hiring manager for this role.

• This role is within the Product Design team, indicating close collaboration with Product Managers and Product Designers.

• Research is currently happening across various teams, but lacks consistency and a central practice. This role is intended to build that structure.

Methodology:

• Customer-Centricity: A strong emphasis on being deeply connected to customer needs and obsessed with improving their experience.

• Data-Informed Decisions: While research is being established, the company culture embraces learning, adjusting, and using insights to shape decisions.

• Agility & Adaptability: The company values adaptability, resilience, learning agility, and humility, acknowledging that they are continuously learning and evolving.

• AI Integration: Embracing AI to work smarter, improve systems, and enhance experiences.

• Impact-Driven: Focus on solving real problems and delivering delight to customers.

• Open Communication: Moving quickly and communicating openly.

Company Website: https://jane.app/

📝 Enhancement Note: The company's mission to "help the helpers" is a strong cultural driver. Candidates should demonstrate an understanding of this mission and how user research can directly contribute to supporting healthcare practitioners. The "founder-led" aspect might imply a culture that values direct impact and less bureaucracy, but also one that is still formalizing its structures as it scales.

📈 Career & Growth Analysis

Operations Career Level: Senior Staff UX Researcher. This level signifies a highly experienced individual contributor expected to lead significant initiatives, define best practices, and have a broad impact across the organization. It implies a strategic role focused on building capability and influencing direction, rather than just task execution.

Reporting Structure: The role reports to Anthony, who leads the Product Design team. This suggests a close working relationship with design and product leadership. While direct reports are not mentioned, the "scaling impact" aspect may evolve into team building in the future.

Operations Impact: The primary impact will be through driving a more customer-centric product development process. By establishing a robust UX research practice, this role will ensure that product decisions are grounded in real user needs, leading to more delightful and effective solutions for clinics. This directly influences customer satisfaction, retention, and ultimately, business growth. The role is key to translating customer feedback into tangible product improvements that support Jane's mission.

Growth Opportunities:

• Building a Practice: The most significant growth opportunity is the chance to build and shape the entire UX research function from the ground up, defining its strategy, processes, and impact.

• Strategic Influence: Opportunity to influence product strategy at a senior level and drive organizational change towards greater user-centricity.

• Mentorship & Leadership: Develop leadership skills by coaching other teams on research methodologies and potentially growing a research team in the future.

• AI & Automation Expertise: Deepen expertise in leveraging AI and automation tools for research, becoming a thought leader in this emerging area within the company.

• Industry Impact: Contribute to a product that has a meaningful impact on the healthcare industry by enabling practitioners.

• Career Progression: Potential to move into a Research Lead or Director role as the function matures, or transition into broader Product Design leadership.

📝 Enhancement Note: The "Senior Staff" title is critical. Candidates should highlight experiences where they have not only performed research but also influenced strategy, built processes, or mentored others. The opportunity to "build a practice" is a defining aspect of this role and should be a major focus for candidates.

🌐 Work Environment

Office Type: Fully Remote. This means the work environment is distributed, relying on digital collaboration tools and asynchronous communication.

Office Location(s): While the company is based in Canada, the role is remote and open to candidates working from Canada, the United States, and the United Kingdom. This implies a need for flexibility across time zones.

Workspace Context:

• Digital Collaboration: Heavy reliance on tools like Slack, Zoom, Notion, or similar platforms for communication, documentation, and project management.

• Asynchronous Communication: Expectation to be proficient in asynchronous communication to effectively collaborate across different time zones and work styles.

• Autonomy & Self-Management: A high degree of autonomy is expected, requiring strong self-discipline, time management, and proactive engagement.

• Cross-functional Interaction: Opportunities to engage with diverse teams, requiring strong interpersonal skills and the ability to adapt communication styles.

• Tools & Technology: Access to necessary software and tools for remote work and UX research.

Work Schedule: Standard 40-hour work week. While remote, candidates should be prepared to align with core team working hours where necessary for synchronous collaboration, and be mindful of time zone differences when scheduling meetings and communications.

📝 Enhancement Note: For a remote role, candidates should emphasize their experience with remote collaboration tools and practices, as well as their ability to self-manage and communicate effectively in a distributed environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically a brief call with a recruiter or hiring manager to assess basic qualifications, role understanding, and cultural fit.

• Hiring Manager Interview: In-depth discussion with Anthony (Hiring Manager) focusing on experience, strategic thinking, research philosophy, and how the candidate aligns with the role's objectives. Expect questions around building research practices, scaling impact, and handling ambiguity.

• Portfolio Review & Presentation: A dedicated session where the candidate presents selected case studies from their portfolio. This is a critical stage to demonstrate research craft, impact, and communication skills. Be prepared to discuss methodologies, insights, and the outcomes of your work.

• Cross-functional Interviews: Interviews with key stakeholders (e.g., Product Managers, Senior Designers, Engineering Leads) to assess collaboration skills, ability to influence, and how the candidate would integrate into the existing team dynamics.

• Final Interview/Executive Interview: Potentially a final conversation with a senior leader to assess alignment with company vision and strategic fit.

Portfolio Review Tips:

• Focus on Impact: For each case study, clearly articulate the problem, your approach, the insights gained, and most importantly, the tangible impact on the product or business. Quantify results where possible.

• Tell a Story: Structure your presentations like a narrative. Guide the interviewers through the research journey, highlighting challenges and how you overcame them.

• Demonstrate Strategic Thinking: Show how your research informed strategic decisions, not just tactical UI tweaks. Discuss how you influenced roadmaps or product direction.

• Highlight "Building" Experience: Since this is a foundational role, emphasize any experience you have in establishing research processes, tools, or mentoring others.

• Prepare for "How Would You...": Be ready to discuss how you would approach building the research practice at Jane, given its current state.

Challenge Preparation:

• Scenario-Based Questions: Expect questions asking how you would approach specific research problems or challenges within Jane's context (e.g., "How would you research the needs of clinic admins?").

• Process Design: Be prepared to discuss how you would design research processes, set up a knowledge-sharing system, or onboard new teams to research practices.

• AI Integration: Think about practical ways AI could be used in UX research at Jane, considering both benefits and limitations.

• Stakeholder Management: Prepare examples of how you've managed difficult stakeholders or advocated for user needs when faced with conflicting priorities.

📝 Enhancement Note: The portfolio review is paramount for this role. Candidates should select case studies that best demonstrate their ability to drive impact, influence strategy, and build research capabilities. Expect detailed questions about their process and decision-making.

🛠 Tools & Technology Stack

Primary Tools:

• Collaboration & Communication: Slack, Zoom, Google Workspace (or equivalent like Microsoft 365).

• Documentation & Knowledge Management: Notion, Confluence, or similar platforms for research documentation, insights repository, and process guidelines.

• Prototyping & Design Collaboration: Figma, Sketch, Adobe XD (for reviewing designs and providing feedback on user flows).

Analytics & Reporting:

• Analytics Platforms: Google Analytics, Mixpanel, Amplitude (for understanding user behavior and identifying areas for research).

• Survey Tools: SurveyMonkey, Typeform, Google Forms (for gathering quantitative feedback and survey data).

• Data Visualization: Tableau, Power BI, or built-in dashboarding tools within analytics platforms (for presenting data and insights effectively).

CRM & Automation:

• CRM: Salesforce, HubSpot (to understand customer segmentation, user journeys, and potential data sources for research).

• User Research Platforms: Tools like UserTesting.com, Lookback, Maze, or Optimal Workshop for remote usability testing, surveys, and unmoderated research studies.

• AI/Automation Tools: Potentially tools for AI-assisted transcription, sentiment analysis, summarization of research findings, or generative AI for participant recruitment/screening.

📝 Enhancement Note: While the job description doesn't explicitly list tools, a Senior Staff UX Researcher is expected to be proficient with a range of industry-standard research tools and platforms. Highlighting experience with specific remote research platforms and any AI/automation tools used in research workflows would be beneficial.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A deep commitment to understanding and serving the needs of Jane's customers (healthcare practitioners).

• Impact-Driven: Focus on delivering tangible results that improve the product and help users.

• Curiosity & Learning: A continuous drive to learn, explore new ideas, and adapt to change.

• Collaboration & Transparency: Working together openly, sharing knowledge, and fostering strong cross-functional relationships.

• Empathy: Bringing genuine understanding and care to both internal team interactions and customer experiences.

• Adaptability & Resilience: Thriving in a fast-paced, evolving environment by embracing change and learning from challenges.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with Product Managers and Designers, acting as a partner in the product development process, not just an order-taker.

• Enabling Others: A significant part of the role involves empowering non-researchers to conduct basic research, fostering a shared responsibility for understanding users.

• Data-Driven Dialogue: Facilitating discussions grounded in user insights to drive product decisions.

• Proactive Communication: Regularly sharing findings and insights to keep teams informed and aligned.

📝 Enhancement Note: The company's values of customer obsession, impact-driven work, and adaptability are key. Candidates should demonstrate how their approach to UX research aligns with these values, particularly in how they connect research to customer needs and business outcomes.

⚡ Challenges & Growth Opportunities

Challenges:

• Building a Practice from Scratch: Establishing research processes, tools, and a culture of research adoption in an organization where it's not yet formalized. This requires significant strategic thinking, influence, and patience.

• Balancing Speed and Depth: Working in a fast-moving SaaS environment requires delivering timely insights without sacrificing research rigor.

• Influencing Without Authority: As the first dedicated researcher, persuading teams and leadership to prioritize and act on research findings will be crucial.

• Scaling Research: Finding effective ways to scale research efforts to meet the needs of multiple product teams and a growing company.

• Integrating AI Responsibly: Navigating the opportunities and ethical considerations of using AI in research workflows.

Learning & Development Opportunities:

• Strategic Impact: Opportunity to define and build a critical function that has a direct and measurable impact on product success and company growth.

• Leadership Development: Developing leadership skills by influencing organizational strategy, mentoring colleagues, and potentially building a research team.

• Industry Best Practices: Staying at the forefront of UX research methodologies, especially in the evolving landscape of AI and automation.

• Domain Expertise: Deepening understanding of the healthcare technology sector and the unique needs of clinic management software users.

• Cross-functional Growth: Gaining broad exposure to product development, design strategy, and business operations within a growing SaaS company.

📝 Enhancement Note: Candidates should view these challenges as opportunities for significant personal and professional growth, and be able to articulate how they would approach them.

💡 Interview Preparation

Strategy Questions:

• "How would you approach establishing a UX research practice at Jane, given that it's a new function?" (Focus on phased approach, stakeholder buy-in, foundational processes).

• "Describe a time you had to influence senior leadership to prioritize user research findings." (Highlight strategic communication, data-backed arguments, and outcome-focused narratives).

• "How do you balance the need for deep, rigorous research with the demands of a fast-paced product development cycle?" (Discuss prioritization frameworks, iterative research, and efficient methodologies).

Company & Culture Questions:

• "What excites you about Jane's mission to 'help the helpers' and how can UX research support this mission?" (Connect research to customer value and impact).

• "How do you see AI and automation playing a role in the future of UX research, and what are your thoughts on its application at Jane?" (Demonstrate forward-thinking, critical evaluation of tools).

Portfolio Presentation Strategy:

• Structure: For each case study, follow a clear narrative: Problem -> Your Role -> Research Approach -> Key Insights -> Impact/Outcome.

• Quantify: Use metrics and data whenever possible to demonstrate the impact of your research (e.g., "This insight led to a 15% increase in feature adoption," or "Reduced task completion time by 20%").

• Show, Don't Just Tell: Use visuals where appropriate (e.g., key quotes, personas, journey maps, screenshots of product changes).

• Be Ready for Deep Dives: Interviewers will likely ask detailed questions about your methodology, decision-making process, and how you handled specific challenges within your projects.

• Connect to Jane: Where possible, draw parallels between your past work and the challenges or opportunities at Jane.

📝 Enhancement Note: Candidates should prepare to discuss not only their past successes but also their strategic thinking around building and scaling research operations, influencing stakeholders, and leveraging new technologies like AI.

📌 Application Steps

To apply for this Senior Staff UX Researcher position:

• Submit your application through the provided link on Ashby.

• Portfolio Customization: Tailor your portfolio to highlight research projects that demonstrate strategic impact, process building, and cross-functional influence. Prioritize case studies relevant to SaaS, B2B, or complex workflow products.

• Resume Optimization: Ensure your resume clearly articulates your 8+ years of experience, specific research methodologies used, measurable outcomes, and any experience in scaling research or mentoring others. Use keywords like "UX Research," "Product Research," "SaaS," "Cross-functional," "Stakeholder Management," and "AI in Research."

• Interview Preparation: Practice articulating your research philosophy, how you approach building research practices, and your experience leveraging AI. Prepare compelling stories from your portfolio that showcase your ability to drive impact and influence product decisions.

• Company Research: Thoroughly understand Jane's mission, product, and customer base. Research their current approach to design and product development to inform your interview responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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