Senior Product UX Designer , AI Products & Agents

📍 Job Overview

Job Title: Senior Product UX Designer, AI Products & Agents

Company: Hyland

Location: Remote, US

Job Type: Full-Time

Category: Product Design / UX Design (with a strong focus on AI/ML and Enterprise Software)

Date Posted: May 13, 2026

Experience Level: 5-10 years

Remote Status: Fully Remote (US-based)

🚀 Role Summary

• This role is pivotal in shaping the user experience of Hyland's next-generation Content Innovation Cloud (CIC), focusing on AI products and agents.

• You will be instrumental in designing intuitive interfaces for complex AI workflow management, from creation to deployment and governance.

• The position requires a blend of strong usability, visual design expertise, and a deep understanding of AI configuration and agent lifecycle management.

• You will collaborate closely with product management, engineering, and research teams to translate complex AI capabilities into accessible, user-friendly solutions for enterprise administrators.

📝 Enhancement Note: While the core role is UX Design, the emphasis on "AI Products & Agents" and "Content Innovation Cloud" positions this as a specialized UX role within the enterprise software domain, requiring an understanding of AI concepts and their practical application for business users. It's not a pure AI/ML engineering role but a design role for AI products.

📈 Primary Responsibilities

• Design and develop user interfaces for managing the entire AI agent lifecycle, from initial build and configuration to ongoing audit and governance.

• Partner closely with UX Researchers to translate user insights, customer needs, and complex AI concepts into tangible design concepts, user journeys, and interactive prototypes.

• Lead and drive complex design projects through all phases of the product lifecycle, ensuring seamless integration and cohesion of user experiences across the broader product portfolio.

• Proactively identify opportunities to enhance user experience consistency, establishing and scaling design patterns and systems that benefit multiple teams and products.

• Collaborate effectively with senior leadership, product managers, and engineers to significantly influence product vision, strategy, and roadmap development.

• Produce comprehensive, annotated design specifications and documentation, clearly detailing interaction behaviors, microcopy, and acceptance criteria for development teams.

📝 Enhancement Note: The responsibilities emphasize end-to-end product design ownership, strategic influence, and the creation of scalable design systems, which are hallmarks of senior-level UX/Product Design roles. The focus on "agent lifecycle" and "AI configuration" points to a need for domain-specific design expertise.

🎓 Skills & Qualifications

Education:

Experience:

• 5-10 years of demonstrated experience in UX/Product Design, with a significant portion focused on enterprise software solutions.

• Proven experience designing and delivering complex AI configuration and agent management experiences.

Required Skills:

• UX Design Expertise: Comprehensive understanding of user-centered design principles, interaction design, information architecture, and usability best practices.

• Visual Design Acumen: Strong aesthetic sensibility with flawless UI design, layout, typography, and microcopy writing skills.

• AI/ML Product Design: Demonstrated experience designing for AI configuration, agent management, and complex workflow automation.

• Figma Proficiency: Expert-level skills in Figma for wireframing, prototyping, and design system development.

• Accessibility Standards: Proven delivery of products meeting WCAG 2.2 AA accessibility criteria, including responsive reflow and mobile considerations.

• UX Storytelling & Portfolio: Excellent ability to articulate design rationale and strategy through a professional portfolio, showcasing both pragmatic and creative thinking, and the ability to work within technical and business constraints.

• Cross-Functional Collaboration: Demonstrated success collaborating with developers, product owners, researchers, and senior leadership in defining and designing product vision and strategy.

• Agile Methodology: Experience working within Agile/Scrum development environments.

Preferred Skills:

• Enterprise & Consumer Design: Experience in both enterprise software and consumer-grade experience design, bridging the gap between robust functionality and intuitive usability.

• User Research Integration: Experience integrating user research findings directly into product designs and refining design practices based on research outcomes.

• Design Systems: Experience creating, maintaining, and scaling design systems for complex product portfolios.

• Stakeholder Management: Experience working across diverse teams and integrating feedback from various stakeholders, including product managers, engineers, customers, and executives.

• Design Innovation: Ability to introduce and champion new design approaches and methods that drive positive outcomes (e.g., efficiency, speed to market, innovation).

• Responsive & Mobile Design: Strong understanding of responsive design principles and mobile-first considerations.

📝 Enhancement Note: The "Basic Qualifications" section in the original description is quite extensive and overlaps with "Role Essentials." This enhancement consolidates and clarifies these points under "Required" and "Preferred" skills, emphasizing the critical AI/agent management and Figma expertise. The experience level is inferred from "Senior" title and the breadth of responsibilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• AI/Agent Management Case Studies: Showcase at least one detailed case study demonstrating your process for designing AI configuration or agent management interfaces, highlighting problem definition, user research integration, design iterations, and final solutions.

• Scalable Design Patterns: Include examples of how you have developed and implemented reusable design patterns or contributed to design systems that promote consistency and efficiency across multiple products or features.

• Constraint-Based Design: Demonstrate your ability to work effectively within technical, business, and time constraints, showcasing pragmatic solutions that still deliver excellent user experiences.

• Accessibility Compliance: Provide evidence of your commitment to accessibility, ideally with examples of how you've ensured WCAG 2.2 AA compliance in your designs.

• Process & Collaboration: Illustrate your design process, including how you collaborate with developers, product managers, and researchers, and how you integrate feedback.

Process Documentation:

• Workflow Design & Optimization: Examples of how you've mapped out complex user workflows, identified pain points, and designed optimized solutions, particularly for enterprise software or complex systems.

• Interaction & UI Specifications: Showcase your ability to create detailed annotated wireframes, user flows, prototypes, and UI specifications that clearly communicate interaction behaviors and visual details to engineering teams.

• User Research Synthesis: Demonstrate how you translate user research findings into actionable design decisions and design documentation.

📝 Enhancement Note: This section is crucial for a Senior UX Designer role, particularly one focused on complex enterprise AI products. The emphasis is on demonstrating a robust design process, strategic thinking, and the ability to deliver tangible, scalable, and accessible solutions through a well-curated portfolio.

💵 Compensation & Benefits

Salary Range: $130,000 – $145,000 per year

Benefits:

• Career Development Resources: Opportunities for professional growth and skill enhancement.

• Wellbeing Programs: Support for employee health and well-being.

• Innovation Practices: Encouragement and resources to explore new ideas and methodologies.

• Comprehensive Health Insurance: Medical, dental, and vision coverage.

• Retirement Savings Plan: 401(k) or equivalent with potential company match.

• Paid Time Off: Generous vacation, sick leave, and holiday pay.

• Flexible Work Arrangements: As a remote position, offers significant flexibility.

Working Hours:

• Full-time position, typically 40 hours per week.

• The remote nature of the role offers flexibility in scheduling, with core collaboration hours expected to align with US teams.

📝 Enhancement Note: The salary range is explicitly provided. Benefits are drawn from the "#HylandLife" section, interpreted through an operations/professional lens. The working hours are inferred from the "FULL_TIME" employment type and standard industry practice, with added context for remote flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Enterprise Software / Content Services / Intelligent Automation / AI. Hyland is a recognized leader in enterprise information management and content services, increasingly integrating AI capabilities into its platform.

Company Size: Approximately 4,000+ employees globally. This size suggests a structured organization with established processes, but also room for innovation and impact.

Founded: 1991. Hyland has a long history, indicating stability and deep domain expertise in content management, now evolving into AI-driven automation.

Team Structure:

• This role is part of Hyland's "growing next-gen platform team," specifically focusing on the Content Innovation Cloud (CIC).

• The UX Designer will likely be embedded within a product pod or squad, working closely with Product Managers, Engineers, and a dedicated Research Partner.

Methodology:

• Agile Product Delivery: The team operates within an Agile methodology, requiring iterative design cycles, collaboration, and adaptability.

• Data-Driven Design: Emphasis on translating user insights and research into design decisions, suggesting a data-informed approach.

• Systemic Design: Focus on creating scalable patterns and systems to ensure cohesion across Hyland's product portfolio.

• AI Integration: A core methodology involves integrating AI capabilities into enterprise software to drive automation and actionable insights.

Company Website: www.hyland.com

📝 Enhancement Note: The company context is derived from the provided "About Hyland" and "#HylandLife" sections, contextualized for a senior design role. The team structure and methodology are inferred from typical enterprise software development environments and the explicit mention of Agile and cross-functional collaboration.

📈 Career & Growth Analysis

Operations Career Level: Senior Product UX Designer. This level implies significant autonomy, ownership of complex projects, mentorship capabilities, and the ability to influence product strategy. It sits above mid-level designers and below design leadership roles like Design Manager or Director.

Reporting Structure: While the direct report is likely to a UX Lead or Design Manager, the role requires constant collaboration with Product Managers, Engineering Leads, UX Researchers, and senior stakeholders across the organization. This cross-functional interaction is key to influencing product direction.

Operations Impact: This role has a direct impact on the usability and adoption of Hyland's AI products and the Content Innovation Cloud. By designing intuitive interfaces for AI configuration and agent management, the UX Designer enables customers to leverage AI more effectively, thereby driving business value, customer satisfaction, and Hyland's competitive advantage in the intelligent automation space.

Growth Opportunities:

• Leadership Development: Opportunities to lead design initiatives, mentor junior designers, and contribute to evolving design methodologies and best practices within Hyland.

• Specialization: Deepen expertise in AI/ML product design, enterprise software UX, and scalable design systems, becoming a go-to expert in these areas.

• Strategic Influence: Progress to roles with greater strategic input, potentially influencing product roadmaps and design vision at a higher level.

• Cross-Functional Mobility: Opportunities to learn about product management, engineering processes, and customer success within the enterprise software domain.

📝 Enhancement Note: This analysis focuses on the career trajectory and impact specific to a senior-level design role within an enterprise software company, particularly one at the forefront of AI integration.

🌐 Work Environment

Office Type: Fully Remote (US-based). This offers significant autonomy and flexibility for the employee.

Office Location(s): While remote, the role is US-based, implying collaboration with teams that may be distributed across various US time zones. Hyland has headquarters in Ohio, but this role is not location-bound within the US.

Workspace Context:

• Collaborative Digital Environment: Expect a highly collaborative digital workspace utilizing tools like Figma, Slack, video conferencing, and project management software.

• Access to Tools & Technology: Hyland provides the necessary software and tools (e.g., Figma) to perform the job effectively.

• Cross-Functional Interaction: Frequent interaction with product managers, engineers, researchers, and other designers, fostering a dynamic and interactive work environment despite the remote setup.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week).

• The remote setup allows for flexibility in structuring the workday, but requires proactive communication and availability during core business hours for team collaboration and meetings.

📝 Enhancement Note: The work environment is defined by its remote nature, emphasizing digital collaboration tools and the need for self-discipline and proactive communication.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, cultural fit, and salary expectations.

• Portfolio Review & Design Challenge: A deep dive into your portfolio, focusing on case studies, design process, and problem-solving. This may include a take-home design challenge or an in-person (virtual) whiteboarding session to assess your approach to a specific design problem related to AI products or agent management.

• Team Interviews: Meetings with Product Management, Engineering Leads, and fellow UX Designers to evaluate collaboration skills, technical understanding, and alignment with team dynamics.

• Senior Leadership Interview: A final conversation with a senior leader (e.g., Head of Product, Director of Design) to discuss strategic thinking, leadership potential, and overall fit with Hyland's vision.

Portfolio Review Tips:

• Prioritize AI/Agent Design: Feature your strongest case studies related to AI configuration, agent management, workflow automation, or complex enterprise software.

• Showcase Your Process: Clearly articulate your design thinking, from problem definition and user research to iterative design, prototyping, and final implementation. Use the STAR method (Situation, Task, Action, Result) for describing your contributions.

• Highlight Collaboration: Demonstrate how you worked with cross-functional teams, incorporated feedback, and influenced product decisions.

• Quantify Impact: Whenever possible, use metrics to showcase the positive outcomes of your designs (e.g., improved user efficiency, increased adoption rates, reduced errors), even if estimated.

• Address Constraints: Explicitly discuss challenges faced (technical limitations, tight deadlines) and how you navigated them.

• Accessibility Focus: Ensure your portfolio reflects your understanding and application of accessibility standards like WCAG 2.2 AA.

Challenge Preparation:

• Understand Hyland's Domain: Research Hyland's Content Innovation Cloud, AI product offerings, and target customer base.

• AI/Agent Concepts: Brush up on common AI concepts, agent lifecycles, and enterprise workflow automation scenarios.

• Figma Proficiency: Be ready to demonstrate your Figma skills, potentially live, for wireframing, prototyping, or design system component creation.

• Problem-Solving: Practice articulating your thought process for solving ambiguous or complex design problems within a given timeframe. Focus on user needs and business goals.

📝 Enhancement Note: This section provides actionable advice tailored to a senior UX role, emphasizing portfolio content, interview strategy, and preparation for potential design challenges relevant to AI and enterprise software.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI design, wireframing, prototyping, and collaboration. Expect advanced usage for design systems and interactive prototypes.

• Prototyping Tools: Figma's built-in prototyping capabilities, potentially supplemented by other tools if required for specific fidelity needs.

• Design Systems: Experience with or ability to contribute to and utilize established design systems.

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Mixpanel, Amplitude, or Pendo for understanding user behavior once products are launched.

• Research Tools: Experience with platforms for user testing and research synthesis (e.g., UserTesting.com, Dovetail).

CRM & Automation:

• While not a direct requirement for the UX designer, understanding how enterprise software integrates with CRM systems (like Salesforce) and automation platforms can be beneficial for context.

📝 Enhancement Note: This section highlights the primary design tool (Figma) and related technologies essential for a UX designer. It also touches upon analytics and research tools that inform the design process.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and solving customer problems through design.

• Innovation: Driving new approaches and leveraging AI to redefine how businesses operate.

• Collaboration: Working effectively across departments to deliver cohesive solutions.

• Excellence: A commitment to high-quality design, usability, and accessibility.

• Efficiency: Designing solutions that streamline processes and improve productivity for users.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with product managers, engineers, and researchers in a highly integrated manner, with regular feedback loops.

• Agile & Iterative: A culture that embraces iterative design, continuous feedback, and adapting to changing requirements.

• Knowledge Sharing: Encouragement of sharing best practices, design insights, and learnings across the design team and with other departments.

• Data-Informed Decision Making: Valuing data from user research and analytics to guide design choices.

📝 Enhancement Note: These values and collaboration styles are inferred from Hyland's stated culture ("#HylandLife") and the nature of a senior role in an enterprise software product team.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Translating sophisticated AI capabilities and enterprise-level configurations into intuitive and manageable user experiences.

• Balancing Innovation with Usability: Introducing cutting-edge AI features while ensuring they remain accessible and practical for a broad range of administrators.

• Cross-Team Alignment: Ensuring design consistency and integration across a diverse product portfolio and multiple development teams.

• Remote Collaboration: Maintaining strong communication and collaboration dynamics within a fully remote, distributed team environment.

Learning & Development Opportunities:

• AI/ML Domain Expertise: Deepen understanding of AI concepts, machine learning workflows, and agentic systems as applied in enterprise contexts.

• Design Systems Mastery: Contribute to and evolve Hyland's design system, gaining expertise in scalable design solutions.

• Product Strategy Influence: Develop skills in influencing product vision and strategy through impactful design leadership.

• Mentorship Skills: Gain experience mentoring junior designers and leading design initiatives.

• Industry Conferences & Training: Opportunities to attend relevant UX, AI, or enterprise software conferences and pursue certifications.

📝 Enhancement Note: This section highlights potential challenges specific to designing for AI in an enterprise context and outlines clear growth paths for a senior designer.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex AI-related product or feature you designed. What were the key challenges, and how did you ensure it was user-friendly for administrators?"

• "How do you approach designing for AI configuration and agent lifecycle management? What are the critical UX considerations?"

• "Walk us through your process for translating user research into actionable design solutions for enterprise software. How do you handle conflicting feedback from different stakeholders?"

• "How do you ensure your designs meet accessibility standards like WCAG 2.2 AA, especially when dealing with complex interfaces?"

Company & Culture Questions:

• "What interests you about Hyland and our Content Innovation Cloud, particularly our focus on AI products?"

• "How do you see your skills in Figma and design systems contributing to our team's success?"

• "Describe your ideal collaboration style with product managers and engineers in an Agile environment."

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process, the solution, and the impact. Use visuals effectively.

• Focus on "Why" and "How": Explain the rationale behind your design decisions and the methods you employed.

• Demonstrate Figma Mastery: Be prepared to discuss your Figma workflow, component usage, and prototyping techniques.

• Highlight Collaboration: Show examples of how you incorporated feedback from developers, PMs, and users.

• Quantify Results: Present any metrics or outcomes achieved by your designs. If direct metrics aren't available, discuss anticipated benefits or qualitative improvements.

• Engage Your Audience: Make it a conversation; be ready to answer questions and discuss trade-offs.

📝 Enhancement Note: These questions and strategies are designed to prepare candidates for a senior UX role interview at a company like Hyland, focusing on AI, enterprise software, and design process.

📌 Application Steps

To apply for this Senior Product UX Designer position:

• Submit Your Application: Apply directly through the Hyland Careers portal via the provided URL.

• Tailor Your Resume: Highlight your experience with AI products, enterprise software, Figma, WCAG compliance, and Agile methodologies. Use keywords from the job description.

• Curate Your Portfolio: Select 2-4 of your strongest case studies, emphasizing AI/agent management, complex enterprise solutions, and your end-to-end design process. Ensure it's easily accessible online (e.g., personal website, PDF link).

• Prepare Your Narrative: Practice articulating your portfolio case studies, focusing on your role, process, challenges, and outcomes. Be ready to discuss your design philosophy and approach to AI product design.

• Research Hyland: Understand Hyland's mission, products (especially CIC and AI offerings), and company culture. Prepare thoughtful questions for the interviewers.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.