Senior Product Designer, (Senior Consultant, Experience & Design) at Fearless

Job Requirements Senior Product Designer (Senior Consultant, Experience & Design) At Fearless, we are seeking a Senior Product Designer as part of our Senior Consultant, Experience & Design career path to support the modernization of a large-scale public-facing government website. In this role, you will design responsive, accessible, and user-centered digital experiences across desktop, tablet, and mobile. You will translate user needs, research, information architecture, and content requirements into wireframes, prototypes, page layouts, and reusable components in Figma while applying established design-system patterns. Working closely with content strategy, accessibility, research, and Drupal engineering, you will help create a consistent and implementable future-state website experience. This is a fully remote role. At Fearless, the Senior Consultant combines expertise in Content Design, Content Strategy, Product Design, Service Design, User Research, and UX leadership. This role will possess the necessary skills at an advanced level of proficiency for setting the vision, strategy, and systems that guide cross-functional design teams in creating scalable, impactful, and user-centered solutions. The role requires a balance of strategic foresight, design mentorship, and hands-on expertise to deliver high-quality products and services that meet user, customer, and organizational needs.Portfolio SubmissionPlease include a link to your portfolio with your application. Your portfolio helps our hiring team understand your previous work, design approach, and the role you played in creating solutions.Your Responsibilities in this Role: ●Lead the design of the future-state website experience across desktop, tablet, and mobile, creating intuitive and consistent experiences for diverse user needs. ●Create wireframes, interactive prototypes, page layouts, and reusable components in Figma from concept through implementation-ready design. ●Apply the Massachusetts Design System and approved Commonwealth design patterns while defining reusable patterns needed for the modernized experience. ●Translate user research, personas, journeys, information architecture, navigation, and content requirements into intuitive interface designs. ●Design reusable page types, components, and interaction patterns that can be effectively implemented and maintained within Drupal. ●Partner with Content Strategy to translate information architecture, navigation, and content organization into cohesive user experiences. ●Integrate accessibility throughout the design process in partnership with the Accessibility Lead, ensuring designs support applicable accessibility standards. ●Collaborate closely with Drupal developers to validate technical feasibility, provide implementation guidance, and maintain design consistency through development. ●Present design concepts to stakeholders, incorporate usability and customer feedback, and iteratively refine designs through approval. ●Develop and maintain Design Playbook guidance, component specifications, and developer-ready documentation to support consistent implementation and future reuse The Impact You Will Create in this Role:Fearless Impact:<ul><li>Collaborates with cross functional teams </li><li>Coach, mentor, and develop peers in a manner that allows for knowledge sharing that strengthens the design community within the organization</li><li>Earn the trust of your customer and teammates by delivering world class services.</li><li>Drive accountability and delivery by ensuring project objectives are not only met on time but aligned with client priorities and Fearless standards of excellence. Anticipate risks and implement proactive solutions to keep initiatives on track.</li><li>Take ownership of risk management by monitoring deliverables across the team, identifying issues early, and coaching teammates on mitigation strategies while keeping leadership informed.</li><li>Shape client engagement and intelligence-gathering efforts by actively cultivating relationships with stakeholders, synthesizing insights across the client organization and partner ecosystem, and providing Fearless leaders with actionable recommendations that inform strategy and strengthen delivery outcomes.</li></ul> Fearless Customer Impact:<ul><li>Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling</li><li>Offer and implement innovative solutions that include design best practices, tools, and research methods</li><li>Serve as a trusted advisor in your area of expertise</li><li>Lead and align stakeholders with product and project goals that drive adoption, retention, and customer satisfaction as well as Fearless success</li></ul> Work Experience Project Skill and Experience Requirements●Minimum of 6 years of total relevant professional experience. ●Bachelor’s degree or equivalent work experience is required. ●At least 3 years supporting enterprise-wide website modernization or digital transformation initiatives, with that work occurring within the past 5 years. ●Participation in at least one government, higher education, or similarly regulated organization project. ●Involvement in the implementation or support of at least one Drupal solution hosted on AWS. ●Strong UX/UI design experience for large-scale websites or complex digital services. ●Advanced proficiency with Figma, including wireframing, interactive prototyping, reusable components, and developer-ready design specifications. ●Strong experience designing responsive, component-based experiences across desktop, tablet, and mobile. ●Demonstrated experience applying design systems and reusable design patterns to create consistent digital experiences. ●Strong application of user-centered and accessible design principles throughout the design lifecycle. ●Experience translating user needs, information architecture, navigation, and content requirements into intuitive interface designs. ●Demonstrated ability to collaborate with developers throughout implementation to ensure design feasibility, consistency, and quality. Preferred Experience ●Familiarity with the Massachusetts Design System or comparable government design systems. ●Background designing public-sector digital services. ●Experience designing websites implemented in Drupal. ●Knowledge and practical application of WCAG 2.1/2.2 Level AA requirements. ●Experience with usability testing and user research. ●Background supporting content-heavy website modernization initiatives. ●Experience developing and maintaining design playbooks or reusable component libraries Fearless Skills and Competencies<ul><li>Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions.</li><li>Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.</li><li>Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.</li><li>Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.</li><li>Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations.</li><li>Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.</li><li>Managing Priorities & Client Alignment: Skillfully negotiates and manages conflicting priorities to strategically align decisions, enhancing service delivery and client satisfaction.</li></ul>Required Level of Proficiency:<ul><li>Advanced Application: You can perform the actions associated with a skill without assistance. You are recognized within your immediate organization as "a person to ask" when difficult questions regarding required skills arise.</li></ul>Physical Requirements:<ul><li>Ability to sit for extended periods while working on a computer or during meetings.</li><li>Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.</li><li>Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.</li><li>Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).</li></ul> Benefits Life at FearlessWe’re a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better—for everyone.But great tech is just part of the story. What really makes us Fearless is our Purple Culture. What Makes Us Purple?Being Purple means you:<ul><li>Are valued as a whole person—not just a job title</li><li>Get matched with work that plays to your strengths and passions</li><li>Are supported by coaches, not micromanagers</li><li>Have the autonomy and clarity to make decisions and drive impact</li><li>Join a community that celebrates equity, curiosity, and innovation</li><li>Do work that matters—every day</li></ul>We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work—while making space for what matters to you outside of it. We’re proud to be an equal opportunity employer. At Fearless, we’re building a workplace that welcomes and respects everyone—across race, gender, age, religion, identity, background, and ability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Compensation at FearlessFearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial growth and security, and overall well-being. We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless — regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate — is consistently paid fairly based on alignment to the needs and requirements of the role. The salary range for this position is:Minimum Salary: $96,132Salary Midpoint: $124,971Maximum Salary: $162,462Hiring Range for Role: $96,132 - $130,000*This position is eligible for a discretionary bonus based on individual and company performance criteria. Benefits at FearlessAt Fearless, we take care of our team—because when you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support your health, growth, and life outside of work. For Full-Time Team Members (Starting Day One):<ul><li>Flexible, life-friendly schedules</li><li>100% coverage for our medical HSA plan + HSA contributions</li><li>Dental & vision covered 100% for you and your dependents</li><li>Competitive premiums for HMO/PPO and dependent coverage</li><li>401(k) with 4% match & immediate vesting</li><li>Paid Parental Leave and 12 weeks paid FMLA</li><li>Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave</li><li>Up to 15 days for Jury Duty and Bereavement Leave</li><li>Education, wellness, and tech allowances</li><li>Referral bonus: $6K–$12K for each successful referral</li><li>Pet insurance & discount plans</li><li>Employee Assistance Program (EAP)</li><li>Legal support, life insurance, disability coverage</li><li>Performance-Based Bonuses: We believe your impact should be recognized. Our bonus program rewards both shared company success and individual contributions. Learn more about our <a href="https://jobs.fearless.com/us/en/Fearless-bonus-incentives" rel="noopener noreferrer" target="_blank">bonus incentives here</a>.</li></ul> Reasonable AccommodationsFearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at <a href="mailto:hr@fearless.tech" rel="noopener noreferrer" target="_blank">hr@fearless.tech</a>. So, What’s Next?We’ve refined our hiring approach to make sure every team member is a great fit for Fearless—and that we’re a great fit for you, too. If there’s alignment, we’ll reach out to kick off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes: 1. Introductory InterviewYou'll connect with a recruiter to:<ul><li>Build rapport and get to know each other</li><li>Review your experience and skills</li><li>Talk through salary expectations and role details</li><li>Set expectations for the rest of the process</li></ul>2. Technical AssessmentWe'll invite you to complete a role-specific assessment to see your skills in action. This helps us keep our hiring process fair and consistent. <a href="https://jobs.fearless.com/us/en/technical-assessment" rel="noopener noreferrer" target="_blank">You can learn more about what to expect here</a>. 3. Skills + Business Fit InterviewThis is where we dig deeper to:<ul><li>Review findings from any technical assessments</li><li>Walk through situational and values-based questions</li><li>Explore how your approach aligns with Fearless culture and project needs</li></ul>Some roles may also include customer interviews based on specific project requirements in addition to background check and security clearance requirements.Where You Can Build with FearlessAt Fearless, we strive to build a powerful and diverse team. We are currently licensed and set up to hire talented individuals residing in the following states:Alabama, California, Delaware, District of Columbia, Florida, Georgia, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.#LI-Remote

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