Senior Product Designer - Personal Everyday Banking

📍 Job Overview

Job Title: Senior Product Designer - Personal Everyday Banking

Company: NAB

Location: 15 Tran Bach Dang An Khanh Ward, Thái Nguyên Province, Vietnam

Job Type: Full time

Category: Product Design / UX/UI Design

Date Posted: 2026-08-17

Experience Level: Mid-Senior Level (3-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive human-centered design (HCD) principles to craft exceptional user experiences for personal everyday banking products and services.

• Lead the application of design thinking methodologies to improve both customer and banker journeys within complex financial systems.

• Collaborate extensively with cross-functional teams, including Product Owners, Developers, and Technical Analysts, to deliver cohesive and inclusive design solutions.

• Utilize advanced UX research and testing techniques to translate user insights into tangible design improvements and strategic recommendations.

• Champion accessibility and inclusive design practices to ensure all products and features cater to a diverse user base.

📝 Enhancement Note: This role is specifically focused on the "Personal Everyday Banking" domain within NAB, indicating a need for deep understanding of retail banking customer needs, financial regulations, and common banking workflows. The "Cloud-First" initiative suggests an environment embracing modern technology stacks and agile development practices.

📈 Primary Responsibilities

• Apply human-centered design (HCD) and design thinking methodologies to create best-in-class, usable, and inclusive designs for banking products, services, and features.

• Conduct comprehensive desktop research, including landscape reviews, competitive analysis, and trend monitoring, to inform design strategy.

• Plan and execute user interviews and usability testing sessions, translating findings into actionable design solutions with strong rationale.

• Define key metrics for usability and user experience evaluation using benchmarking tools like System Usability Scale (SUS) and Standard User Percentile Rank Questionnaire (SUPR-Q).

• Develop detailed storyboards, user flows, task flows, wireflows, and scenario planning, including error states and task analysis.

• Contribute to and utilize design systems, including creating component designs, specifications, and experience patterns for digital layouts and responsive design.

• Ensure designs adhere to accessibility guidelines to create inclusive experiences for all users.

• Create and utilize various prototyping methods, including low, mid, and high-fidelity prototypes, wireframes, and interaction designs.

• Communicate confidently and articulately with technical and business stakeholders, building rapport and maintaining strong relationships.

• Collaborate closely with Designers, Product Owners, Technical Analysts, Engineers/Developers, and other experts to define design standards, interaction patterns, and styles across the product suite.

📝 Enhancement Note: The emphasis on connecting complex systems and applying HCD to both customer and banker experiences points to a role that requires strategic thinking beyond individual feature design, focusing on end-to-end journey optimization within a regulated financial environment.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected for a Senior Product Designer role. Equivalent practical experience will also be considered.

Experience: 3-5 years of experience working as a Product Designer or UX/UI Designer, with a strong preference for experience within the finance or service industries. Demonstrated ability to independently perform essential design capabilities.

Required Skills:

• Proven experience in human-centered design (HCD) and design thinking methodologies.

• Expertise in UX research techniques, including user interviews, usability testing, and competitive analysis.

• Proficiency in creating user flows, storyboards, wireframes, and task analyses.

• Strong experience with prototyping tools, including low, mid, and high-fidelity prototypes.

• Demonstrated experience in applying accessibility guidelines for inclusive design.

• Competence in using design systems, creating component designs, and digital layouts.

• Excellent communication and presentation skills, with the ability to articulate design decisions to technical and business stakeholders.

• Proven ability to collaborate effectively within cross-functional Agile teams.

• Strong understanding of HTML/CSS.

• Experience working in Agile environments, utilizing agile tools and methods. Preferred Skills:

• Experience within the banking or financial services industry.

• Proficiency with specific design and collaboration tools such as Figma, research tools, and other digital collaboration platforms.

• Experience with benchmarking tools like System Usability Scale (SUS) and Standard User Percentile Rank Questionnaire (SUPR-Q).

• Familiarity with service design principles.

• Experience contributing to and maintaining design systems.

📝 Enhancement Note: The requirement for 3-5 years of experience, combined with the expectation to work independently and lead design initiatives, positions this as a mid-to-senior level role. The specific mention of finance/service industries and HTML/CSS suggests a practical, implementation-focused design approach within a corporate setting.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct projects demonstrating your end-to-end product design process, from initial research and ideation through to final design and iteration.

• Clearly articulate your role and contributions in each project, especially for collaborative efforts.

• Highlight projects that specifically address complex systems, user journeys, or financial/service industry challenges.

• Include examples of user research methodologies employed, insights derived, and how these insights informed design decisions.

• Present examples of wireflows, storyboards, and prototypes (low to high fidelity) that illustrate your problem-solving approach.

• Demonstrate your understanding and application of accessibility guidelines in your designs.

• Showcase your experience with design systems and component-based design. Process Documentation:

• For each portfolio piece, provide a concise overview of the design process followed, emphasizing the application of HCD, design thinking, and Agile methodologies.

• Detail how user feedback and testing were integrated into the iterative design process.

• Explain the tools and techniques used for collaboration and communication with stakeholders and cross-functional teams.

• Include metrics or qualitative feedback that demonstrate the impact of your design solutions, if available.

📝 Enhancement Note: Given the emphasis on complex systems and connecting journeys, a portfolio that clearly illustrates the candidate's ability to map out and design for intricate user flows and system interactions will be highly valued. Evidence of using HCD and Agile principles in practice is crucial.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers with 3-5 years of experience in Vietnam, a competitive salary range is estimated between 40,000,000 VND to 70,000,000 VND per month (approximately $1,600 - $2,800 USD, subject to exchange rates). This range accounts for the specialized skills in UX/UI, HCD, and the financial sector, along with the "Senior" designation.

Benefits:

• Attractive salary.

• 20 days paid annual leave and 7 days paid sick leave.

• 13th-month salary and Annual Performance Bonus.

• Premium healthcare for yourself and family members.

• Monthly allowance for team activities.

• Premium welcome kit and occasional gifts of appreciation.

• Extra benefits on work anniversaries.

• Access to a digital learning platform (e.g., Udemy).

• Consistent and high-quality leadership training through the Distinctive Leadership Program (DLP).

• Specialist capabilities and accreditations in key skill areas.

• Sponsored English course with native teachers.

• Opportunity for training in Australia.

• Hybrid working model.

• State-of-the-art & modern Agile office.

• Food and beverages in the office pantry.

• Employee Assistance Program (EAP) for physical and mental health support.

• Annual team activities and company events.

Working Hours: Full-time, with a hybrid working model suggesting a balance between office and remote work. While a standard 40-hour work week is typical, the hybrid model and emphasis on work-life balance suggest flexibility.

📝 Enhancement Note: The stated benefits are comprehensive, including financial incentives, health and wellness support, and significant professional development opportunities. The mention of potential training in Australia and leadership programs indicates a strong investment in employee growth. The salary estimate is based on general market data for similar roles in Vietnam and should be considered indicative.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services. NAB is a major Australian financial institution with a significant presence and ongoing digital transformation efforts in Vietnam.

Company Size: Large enterprise (NAB is one of Australia's largest banks, employing tens of thousands globally). This implies a structured environment with established processes but also opportunities within large-scale projects.

Founded: National Australia Bank (NAB) was founded in 1911. Its long history in traditional banking is now complemented by a forward-looking "Cloud-First" technology transformation.

Team Structure:

• The role is within the "Personal Everyday Banking" product domain, suggesting a dedicated product team.

• Collaboration is expected with a cross-functional team including Designers, Product Owners, Technical Analysts, and Engineers/Developers.

• The structure likely follows Agile methodologies, with product squads working on specific areas.

• Reporting lines will likely be within the Design or Product Development function, potentially under a Head of Design or Product Lead. Methodology:

• Human-Centred Design (HCD): Core to the design approach, focusing on user needs and experiences.

• Agile Development: The team operates within Agile frameworks, requiring iterative development and continuous feedback loops.

• Cloud-First Transformation: NAB is actively adopting cloud technologies, indicating a modern, agile, and potentially more flexible technology environment.

• Data-Driven Decision Making: Implied through the use of research, testing, and benchmarking metrics to inform design.

Company Website: https://www.nab.com.au/ (Global) and potentially specific Vietnam-focused sites.

📝 Enhancement Note: NAB's "Cloud-First" initiative is a key cultural indicator, signaling a commitment to modern technology and agile practices. The company's size and established nature in the banking sector mean that while innovation is key, adherence to regulatory standards and robust processes will also be paramount.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a level of expertise and autonomy. The individual is expected to lead design efforts for specific product areas, mentor junior designers (potentially), and contribute significantly to the product strategy through design. It sits above a standard Product Designer and below a Lead or Principal Designer.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager, Head of Product Design, or a Senior Product Owner within the Personal Everyday Banking division. They will work closely with Product Owners and development teams.

Operations Impact: The Senior Product Designer's impact is critical in shaping the user experience of NAB's core personal banking products. Their work directly influences customer satisfaction, adoption rates, operational efficiency (through intuitive banker tools), and ultimately, customer loyalty and revenue. By improving the "customer and banker experience," they contribute to NAB's strategic ambitions and competitive positioning in the digital banking space.

Growth Opportunities:

• Technical/Design Specialization: Deepen expertise in specific areas like complex financial system design, accessibility, interaction design, or design system governance.

• Leadership Pathway: Progress to roles like Lead Product Designer, Design Manager, or Product Lead, managing teams and strategic design initiatives.

• Cross-Functional Mobility: Potentially move into Product Management or related strategic roles, leveraging a deep understanding of user needs and product development.

• Skill Development: Access to extensive training programs (Udemy, DLP, specialist accreditations) and potential international exposure (training in Australia) to enhance skills in cloud technologies, digital transformation, and leadership.

📝 Enhancement Note: The role offers a clear path for growth within design leadership or product management, supported by significant company investment in employee development. The "Cloud-First" initiative provides opportunities to work with cutting-edge technologies.

🌐 Work Environment

Office Type: The description mentions a "State-of-the-art & modern Agile office" and a "Hybrid working model." This suggests a contemporary workspace designed to support collaboration, agile ceremonies, and focused work, with the flexibility to work remotely.

Office Location(s): The primary specified location is 15 Tran Bach Dang An Khanh Ward, Thái Nguyên Province, Vietnam. Given NAB's international presence, there might be other collaboration hubs, but this appears to be the main operational base for this role in Vietnam.

Workspace Context:

• Collaborative Environment: The modern Agile office is designed to foster interaction, brainstorming, and co-creation among team members.

• Tools & Technology: Access to essential design and collaboration tools (Figma, research tools, digital collaboration platforms) will be provided. The "Cloud-First" strategy implies a modern technology stack supporting these tools.

• Team Interaction: Opportunities for regular interaction with designers, product owners, developers, and other stakeholders through daily stand-ups, sprint reviews, and ad-hoc collaboration sessions.

Work Schedule: While a full-time role, the hybrid model and emphasis on work-life balance suggest a degree of flexibility in daily scheduling, with core hours likely required for team collaboration and meetings. Standard working hours are assumed to be around 40 hours per week.

📝 Enhancement Note: The hybrid model indicates a balance between the structured environment of an office and the flexibility of remote work, catering to modern professional expectations. The "Agile office" design points towards an environment conducive to rapid iteration and teamwork.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience against the role requirements.

• Technical/Design Interview: This will likely involve a deep dive into your portfolio, discussing your design process, problem-solving approaches, and experience with HCD, Agile, and relevant tools. Expect to present case studies.

• Stakeholder/Team Interview: Conversations with Product Owners, fellow designers, or engineering leads to assess collaboration skills, communication style, and cultural fit within the team and NAB's values.

• Final Interview: Potentially with a hiring manager or senior leader to discuss career aspirations, overall fit, and confirm expectations.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best demonstrate your skills in HCD, complex system design, and financial services (if applicable).

• Tell a Story: For each project, clearly outline the problem, your role, the process you followed (HCD, Agile), the solutions you designed, and the impact or outcome. Use visuals effectively.

• Highlight Process: Emphasize your thought process, decision-making, and how you leveraged user research and data. Show your iterations and why certain paths were chosen.

• Demonstrate Collaboration: Explain how you worked with cross-functional teams and stakeholders.

• Showcase Tools & Techniques: Clearly mention the tools (Figma, etc.) and methodologies (HCD, Agile, accessibility) used.

• Quantify Impact: If possible, include metrics or qualitative feedback that demonstrate the success of your designs.

Challenge Preparation:

• Design Challenge: Be prepared for a practical design exercise, either take-home or in-session. This might involve solving a specific UX problem related to banking, refining an existing flow, or creating a new feature concept.

• Problem-Solving: Practice articulating your approach to ambiguous problems, breaking them down, and proposing user-centered solutions.

• HCD & Agile Principles: Be ready to discuss how you apply these principles in real-world scenarios.

• Communication: Practice presenting your work and ideas clearly and concisely, anticipating questions from both design and business perspectives.

📝 Enhancement Note: The emphasis on connecting complex systems and improving both customer and banker experiences suggests that interviewers will be looking for candidates who can think holistically about the product ecosystem and its users. Portfolio presentations should clearly articulate this strategic thinking.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required tool for design and prototyping. Expect to use it extensively for wireframing, UI design, prototyping, and collaboration.

• Research Tools: Various tools will be used for user research, surveys, and analysis. This could include platforms for session recording, user feedback collection, or analytics.

• Digital Collaboration Tools: Platforms like Miro, Mural, Jira, Confluence, or similar tools will likely be used for team collaboration, workflow management, and documentation.

Analytics & Reporting:

• While not explicitly detailed for designers, familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics, or specific banking analytics tools) would be beneficial for understanding user behavior post-launch.

• Tools for generating reports on usability testing and user feedback will be important. CRM & Automation:

• While the Senior Product Designer role is not directly in CRM management, an understanding of how design impacts CRM data capture and customer journeys is valuable.

• Familiarity with Agile project management tools (like Jira) is essential for workflow integration.

📝 Enhancement Note: Figma is a critical tool for this role. The mention of "research tools" and "digital collaboration tools" implies a tech-forward environment where seamless integration and efficient teamwork are prioritized. An understanding of how design choices feed into broader customer data management and operational processes is a plus.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and meeting customer needs is fundamental, driving the application of HCD.

• Collaboration: Working effectively within cross-functional teams is paramount, fostering a shared responsibility for product success.

• Innovation & Growth: The "Cloud-First" initiative and emphasis on learning opportunities highlight a culture that values continuous improvement and embracing new technologies.

• Inclusivity & Diversity: NAB actively promotes a respectful and inclusive workplace where all employees feel valued and can thrive.

• Excellence & Quality: Striving for "best in class" and "outstanding" experiences implies a commitment to high standards in design and execution.

Collaboration Style:

• Cross-functional Integration: Designers are embedded within Agile squads, working closely with Product Owners, developers, and business stakeholders on a daily basis.

• Iterative Feedback: A culture of open communication and constructive feedback is expected, facilitating continuous improvement of designs and processes.

• Knowledge Sharing: Opportunities to share insights, best practices, and learnings across design and product teams, potentially through workshops or internal presentations.

• Agile Ceremonies: Active participation in Agile events such as daily stand-ups, sprint planning, sprint reviews, and retrospectives.

📝 Enhancement Note: NAB's stated commitment to diversity and inclusion, coupled with their "Cloud-First" transformation, suggests a forward-thinking company culture that balances established banking stability with modern workplace practices and values.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex System Design: Navigating and designing for intricate, interconnected systems within the banking domain requires strong analytical and problem-solving skills.

• Balancing User Needs with Business/Regulatory Constraints: Designing intuitive experiences while adhering to strict financial regulations and business objectives can be challenging.

• Cross-functional Alignment: Ensuring consistent design vision and execution across diverse teams and stakeholders requires strong communication and negotiation skills.

• Adapting to Rapid Technological Change: Keeping pace with the "Cloud-First" transformation and evolving digital banking trends requires continuous learning and adaptability.

Learning & Development Opportunities:

• Specialized Training: Access to platforms like Udemy and dedicated leadership programs (DLP) to enhance technical and soft skills.

• Industry Exposure: Opportunities for training in Australia provide international exposure and diverse learning experiences.

• Mentorship: Potential for mentorship from senior design leaders within NAB, aiding career progression and skill development.

• New Technologies: Working within a "Cloud-First" environment offers hands-on experience with modern cloud technologies and agile development practices.

📝 Enhancement Note: The role presents a significant opportunity to tackle complex challenges within a critical industry, with strong support for professional growth and skill enhancement, particularly in areas of digital transformation and user experience for financial services.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you applied human-centered design to solve a complex problem within a regulated industry. What was your process, and what was the outcome?" (Focus on HCD, problem-solving, and impact).

• "How do you approach designing for both customer and internal (banker) experiences within the same product suite? Provide an example." (Focus on holistic thinking, user empathy, and system understanding).

• "How do you ensure your designs are inclusive and accessible? Walk me through your process and any specific guidelines you follow." (Focus on accessibility standards and practical application).

• "Describe your experience working in an Agile environment. How do you collaborate with Product Owners and Developers to ensure design intent is maintained throughout the development cycle?" (Focus on Agile collaboration and communication). Company & Culture Questions:

• "What interests you about working for NAB, particularly within the Personal Everyday Banking domain and our 'Cloud-First' transformation?" (Show research and genuine interest).

• "How do you embody a growth mindset in your work and professional development?" (Connect to company values and personal approach).

• "NAB emphasizes diversity and inclusion. How do you ensure your design process is inclusive?" (Demonstrate awareness and commitment). Portfolio Presentation Strategy:

• Structure: For each project, clearly state the problem, your role, the objective, your process (show, don't just tell), key design decisions, challenges faced, and the final outcome/impact.

• Visuals: Use high-quality mockups, user flows, wireframes, and prototypes to illustrate your work effectively.

• Narrative: Craft a compelling story around each project, highlighting your problem-solving skills and strategic thinking.

• Conciseness: Be mindful of time; focus on the most impactful aspects of your work. Be prepared for deep dives into specific areas if prompted.

• Tool Proficiency: Be ready to discuss your proficiency with Figma and other relevant design and research tools.

📝 Enhancement Note: Interviewers will likely probe your ability to balance user needs with business and technical constraints, your understanding of the financial services context, and your collaboration skills within an Agile framework. Prepare specific examples to illustrate your experience with complex systems and HCD.

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📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application: Utilize the provided link on the Workday job portal. Ensure your resume is up-to-date and tailored to highlight relevant experience.

• Curate your Portfolio: Select 3-5 of your strongest projects that best showcase your skills in Human-Centered Design, complex system design, and financial services (if applicable). Focus on demonstrating your end-to-end design process, problem-solving abilities, and impact.

• Prepare Case Studies: For each portfolio piece, be ready to articulate the problem, your role, the design process, key decisions, challenges, and outcomes. Practice presenting these clearly and concisely.

• Research NAB: Familiarize yourself with NAB's mission, values, recent initiatives (like their "Cloud-First" transformation), and the specifics of their Personal Everyday Banking offerings. Understand their commitment to diversity and inclusion.

• Practice Interview Questions: Prepare thoughtful answers to common UX design, behavioral, and situational questions, focusing on providing specific examples that align with the role's requirements and NAB's culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.