Senior Product Designer, Member App

📍 Job Overview

Job Title: Senior Product Designer, Member App

Company: 9amHealth

Location: United States

Job Type: FULL_TIME

Category: Product Design / Healthcare Technology Operations

Date Posted: 2026-05-20T00:00:00

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Own the end-to-end design of the member app, encompassing user flows, interaction patterns, and the visual system to enhance the daily experience for individuals managing chronic conditions.

• Leverage AI-assisted design tools to rapidly iterate from concept to working prototypes, optimizing the speed of design execution within a product squad environment.

• Conduct user research to deeply understand member needs, identify pain points, and inform design decisions that directly impact patient outcomes and engagement with chronic disease management.

• Collaborate closely with clinical teams and product managers to ensure that consumer-facing design choices positively impact clinician workflows and contribute to sound business economics, bridging the gap between patient experience and operational efficiency.

📝 Enhancement Note: This role is positioned as a Senior Individual Contributor, reporting to the Head of Design, with a strong emphasis on owning a critical consumer-facing product within a digital health startup. The integration of AI tools and the need to bridge consumer and clinical EMR systems are key operational differentiators for this role.

📈 Primary Responsibilities

• Lead the complete design lifecycle for the member application, from initial ideation and user research to the final implementation of flows, interactive elements, and the visual design system.

• Rapidly develop and iterate on prototypes using a variety of tooling, including modern AI-assisted design applications, to accelerate the design process and deliver impactful solutions efficiently.

• Execute qualitative and quantitative user research initiatives to gather insights into member behavior, identify friction points in their health journey, and validate design hypotheses.

• Develop, maintain, and evolve the design system, ensuring its consistency, scalability, and usability for both design team members and AI-driven design tooling.

• Foster strong partnerships with clinical stakeholders (clinicians, coaches, care coordinators) to understand their operational workflows and ensure that consumer-facing application designs enhance, rather than detract from, their daily workload.

• Articulate and document design decisions, particularly in situations involving trade-offs between user needs, clinical efficiency, and business objectives, providing clear rationale for the team.

• Contribute to the strategic direction of the member app by identifying opportunities for innovation and improvement based on user insights and market trends.

📝 Enhancement Note: The responsibilities highlight a blend of creative design ownership and operational alignment, requiring the candidate to think holistically about the user journey and its impact on internal operations and business goals. The emphasis on AI tools and EMR integration points to a forward-thinking design approach.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field, or equivalent practical experience.

Experience: Proven experience (5-10 years) as a Product Designer, with a significant track record of owning and shipping consumer-facing products from concept to launch, demonstrating measurable results.

Required Skills:

• End-to-end consumer product design ownership, including user flows, interaction design, and visual design.

• Proficiency with modern design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite).

• Expertise in leveraging AI-assisted design tools (e.g., Cursor, v0, Claude, Lovable) and understanding their effective application in a design workflow.

• Strong user research skills, including qualitative methods like user interviews and usability testing, with the ability to translate research findings into actionable design decisions.

• Experience building and maintaining design systems, ensuring consistency and scalability across products.

• Excellent written communication skills, capable of concisely defending design decisions and articulating trade-offs.

• Ability to design effectively in ambiguous environments, making defensible decisions with incomplete information and adapting to new data.

Preferred Skills:

• Experience designing clinician-facing tooling or working with internally built EMR systems within a digital health company.

• Understanding of healthcare operational systems and the interplay between consumer applications and clinical backend infrastructure.

• Familiarity with agile development methodologies and working within product squads.

📝 Enhancement Note: The emphasis on AI-assisted design tools and the ability to navigate ambiguity are critical differentiators for this senior role. The preferred skills highlight a desire for candidates with specific domain experience in digital health, which can accelerate their impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least one significant consumer-facing product that you owned end-to-end, from initial problem definition through to shipped outcome.

• Clearly articulate the ambiguous problem statement, the research conducted, the design process followed, and the measurable results achieved.

• Highlight specific examples of how you defined and maintained a design system and its components.

• Demonstrate your experience with AI-assisted design tools, showing how you integrated them into your workflow and the impact they had on your design process or output.

Process Documentation:

• Present case studies that detail your approach to user research, from planning and execution to synthesis and integration into the design process.

• Provide examples of how you translated complex user needs or operational requirements into clear, intuitive user flows and interaction patterns.

• Illustrate your process for collaborating with engineers and product managers, showing how you ensured successful implementation of your designs.

• Showcase how you've documented design decisions, trade-offs, and rationale for the benefit of the broader team and for future reference.

📝 Enhancement Note: The portfolio is expected to demonstrate not just design execution but also strategic thinking, process rigor, and the ability to navigate complex operational constraints within a healthcare context. The inclusion of AI tool usage is a key requirement.

💵 Compensation & Benefits

Salary Range: Up to $175,000 base salary annually.

Benefits:

• Comprehensive health, dental, and vision insurance.

• Flexible Paid Time Off (PTO).

• Work from home options.

• Professional development budget.

• Support for continuing education.

Working Hours: Standard full-time hours (estimated 40 hours/week), with an emphasis on EST time zone overlap for collaboration.

📝 Enhancement Note: The salary is presented as a maximum base salary, suggesting potential for negotiation based on experience and overall qualifications. The benefits package is competitive and supports professional growth and work-life balance, which are attractive to senior operations and design professionals. The EST timezone requirement is crucial for team synchronization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Health / Healthcare Technology

Company Size: Startup (Founded in 2021, backed by leading investors)

Founded: 2021

Team Structure:

• Reporting to the Head of Design, this role is part of a dedicated product squad including a Product Manager, Front-end Engineers, Back-end Engineers, and QA.

• The broader product and engineering team is distributed across San Diego and Vienna, requiring strong remote collaboration skills.

Methodology:

• Utilizes an AI-enabled virtual specialty care platform to manage chronic conditions.

• Operates with a tight integration between their self-built EMR and the consumer-facing member app.

• Employs rapid iteration and prototype development in hours rather than sprints.

• Focuses on data-driven decision-making informed by user research and measurable results.

Company Website: https://join9am.com/

📝 Enhancement Note: 9amHealth is a relatively young but well-funded startup, indicating a fast-paced environment with significant growth potential. The company's mission to improve chronic disease management is central to its culture, and the operational structure reflects a lean, agile approach to product development.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor in Product Design, with significant ownership and impact on a core product. This role offers the opportunity to shape user experience and influence operational workflows across a growing digital health platform.

Reporting Structure: Reports directly to the Head of Design, working closely within a product squad. This structure allows for direct influence and visibility on product strategy and execution.

Operations Impact: The Senior Product Designer's work directly impacts member engagement, adherence to treatment plans, and the efficiency of clinical operations by designing the primary interface members interact with daily. Their decisions influence care team workloads and the overall effectiveness of the virtual specialty care platform.

Growth Opportunities:

• Deepen expertise in designing for complex healthcare workflows and EMR integrations.

• Develop advanced skills in leveraging AI for design and product development.

• Potential to grow into design leadership roles as the company scales.

• Opportunity to contribute to shaping the company's product strategy and design culture.

• Expand knowledge in chronic disease management and digital health innovation.

📝 Enhancement Note: This role offers a clear path for growth within a specialized and high-impact area of digital health. The opportunity to influence both consumer experience and operational efficiency makes it a compelling position for a senior designer looking for significant impact.

🌐 Work Environment

Office Type: Fully remote, with an emphasis on EST time zone overlap for collaboration.

Office Location(s): While the company has physical sites in San Diego, California, and Vienna, Austria, this specific role is designated as remote within the United States.

Workspace Context:

• A distributed team environment requiring strong asynchronous and synchronous communication skills.

• Access to modern design and collaboration tools, including AI-assisted design software.

• A culture that values rapid iteration, data-informed decision-making, and cross-functional teamwork.

• The opportunity to work on a product that directly addresses significant healthcare challenges.

Work Schedule: Full-time employment with flexibility, but with a requirement for significant overlap with EST business hours to ensure effective collaboration with product and engineering teams in both US and European time zones.

📝 Enhancement Note: The remote nature of the role is balanced by the critical requirement for EST time zone overlap, indicating a need for structured communication and collaboration to bridge geographical and temporal divides within the product development lifecycle.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application, resume, and portfolio to assess experience and fit.

• Design Challenge/Case Study: Candidates may be asked to complete a take-home design challenge or present a detailed case study from their portfolio, focusing on problem-solving, design process, and impact.

• Interviews with Design/Product Leads: Discussion about design philosophy, approach to complex problems, collaboration style, and experience with AI tools.

• Interviews with Product Squad: Collaboration simulation or discussion about working within a cross-functional team, understanding technical constraints, and aligning on product goals.

• Final Interview: Potentially with senior leadership to discuss strategic alignment and cultural fit.

Portfolio Review Tips:

• Focus on Ownership and Impact: Clearly demonstrate your role in product ownership, the specific problems you solved, and the measurable outcomes achieved.

• Showcase Your Process: Detail your methodology, including research, ideation, iteration, and collaboration, with a particular emphasis on how you integrated AI tools.

• Articulate Trade-offs: Be prepared to discuss difficult decisions, why you made them, and what you learned.

• Highlight Cross-functional Collaboration: Provide examples of how you worked with engineers, product managers, and clinical stakeholders.

• Tailor to 9amHealth: Understand the company's mission and how your experience can contribute to their goals in chronic disease management.

Challenge Preparation:

• If a design challenge is provided, focus on understanding the core problem, making clear assumptions, and outlining a logical, user-centered design process.

• Be ready to present your work concisely and defend your design choices with data and rationale.

• Practice articulating how AI tools could be leveraged in the context of the challenge.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also the candidate's ability to operate within a startup environment, collaborate effectively, and leverage advanced design technologies. A strong, well-articulated portfolio is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable), Sketch, Adobe Creative Suite.

• AI-Assisted Design Tools: Cursor, v0, Claude, Lovable, and similar emerging AI design platforms.

• User Research Tools: UserTesting.com, Lookback, Maze, or similar platforms for remote usability testing and feedback collection.

• Collaboration Tools: Slack, Jira, Asana, Trello, Confluence for project management and team communication.

Analytics & Reporting:

• Familiarity with product analytics platforms (e.g., Amplitude, Mixpanel, Google Analytics) to understand user behavior and measure the impact of design changes.

CRM & Automation:

• While not a direct CRM role, understanding how consumer-facing designs interact with backend systems (like a self-built EMR) and trigger workflows is crucial.

• Awareness of how design decisions can impact operational automation and data flow.

📝 Enhancement Note: Proficiency with a wide range of design tools, especially the latest AI-assisted technologies, is a key requirement. The candidate must also be comfortable working with data to inform design and understanding the operational implications of their design work on backend systems.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to improving healthcare accessibility and affordability, particularly for chronic disease management.

• Collaborative Learning: An environment where team members are encouraged to share knowledge, learn from each other, and continuously improve.

• Data-Informed: Decisions are driven by user research, analytics, and measurable outcomes, fostering an objective approach to problem-solving.

• Agility & Iteration: A fast-paced startup culture that values rapid prototyping, quick feedback loops, and continuous optimization.

• Ownership & Accountability: Team members are empowered to take ownership of their work and are accountable for delivering results.

Collaboration Style:

• Cross-functional Integration: Close collaboration with product managers, engineers, clinicians, and QA within a product squad.

• Asynchronous Communication: Reliance on written communication and documentation to bridge time zone differences and ensure clarity.

• Feedback Culture: Openness to providing and receiving constructive feedback to drive product improvement.

• Shared Vision: Working towards a common goal of delivering exceptional care and user experience.

📝 Enhancement Note: The company culture is a blend of startup dynamism and a deep commitment to its healthcare mission. Collaboration across diverse functions and time zones is essential, requiring strong communication and a shared understanding of the company's objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing Across the EMR Seam: Balancing consumer needs with the realities of clinical workflows and an internally built EMR system presents a unique design challenge.

• Rapid Iteration in a Startup: The fast-paced environment requires quick decision-making and the ability to adapt designs based on new information without derailing progress.

• Leveraging AI Effectively: Integrating AI tools into the design process requires thoughtful consideration of their strengths, limitations, and ethical implications.

• Balancing Competing Priorities: Making trade-offs between user desirability, clinical feasibility, and business economics requires strong judgment and communication.

Learning & Development Opportunities:

• Specialized Digital Health Design: Gaining deep expertise in designing for chronic disease management and virtual care platforms.

• AI in Design: Becoming a leader in the application of AI tools for product design and development.

• Cross-functional Leadership: Developing skills in influencing product strategy and collaborating with diverse teams.

• Startup Growth: Experiencing the rapid scaling and evolution of a tech startup.

• Mentorship: Opportunities to learn from experienced founders and investors in the healthcare tech space.

📝 Enhancement Note: This role offers significant challenges that are also substantial growth opportunities, particularly in the evolving landscape of AI in design and the complex domain of digital health.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you owned a consumer product from start to finish. What were the biggest challenges, and how did you measure success?" (Focus on your process, decision-making, and quantifiable results.)

• "How have you used AI-assisted design tools in your workflow? Provide a specific example of how it improved your efficiency or the outcome of a design." (Be ready to discuss specific tools and their benefits/limitations.)

Company & Culture Questions:

• "What interests you about 9amHealth's mission and our approach to chronic disease management?" (Research the company's impact and articulate your alignment.)

• "How do you approach collaborating with engineers and product managers, especially in a remote, distributed team environment with time zone differences?" (Emphasize communication, empathy, and shared ownership.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, your process (research, ideation, iteration, AI tool usage), the solutions, and the results.

• Quantify Impact: Use metrics and data to demonstrate the success of your designs. If direct metrics aren't available, articulate the intended impact and how you would measure it.

• Highlight AI Integration: Specifically call out where and how AI tools were used, and what value they added.

• Be Concise and Focused: Respect the interviewer's time by presenting key information efficiently.

• Practice Your Talking Points: Rehearse your presentation to ensure a smooth and confident delivery.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only design craft but also strategic thinking, operational awareness, and proficiency with cutting-edge design technologies. The ability to articulate trade-offs and collaborate effectively is paramount.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on Ashby.

• Tailor Your Resume: Highlight experience with consumer product ownership, AI-assisted design tools, user research, and cross-functional collaboration, using keywords from the job description.

• Curate Your Portfolio: Select 1-2 key projects that best demonstrate your end-to-end ownership of a consumer product, your process, your impact, and your use of AI design tools. Ensure each case study clearly outlines the problem, your role, your process, and the outcomes.

• Prepare Your Narrative: Practice articulating your portfolio projects, focusing on your decision-making process, trade-offs, and quantifiable results. Be ready to explain how you'd approach designing for 9amHealth's specific challenges.

• Research 9amHealth: Understand their mission, target audience, and the healthcare challenges they address. Be prepared to discuss how your design philosophy aligns with their values and operational goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.