Senior Product Designer, Marketplace Global App

📍 Job Overview

Job Title: Senior Product Designer, Marketplace Global App

Company: Ticketmaster

Location: London, United Kingdom

Job Type: Full time

Category: Product Design / UX/UI Design

Date Posted: 2026-07-31

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Own the end-to-end native design vision for Ticketmaster's global iOS and Android mobile apps, driving strategic direction and user experience.

• Uphold a high standard of native platform craft, ensuring adherence to Human Interface Guidelines (HIG) and Material Design principles, as well as native gesture and motion patterns.

• Collaborate closely with product management and engineering teams to translate business goals and user needs into compelling, data-informed design solutions.

• Leverage AI tools to enhance design exploration, accelerate prototyping, and improve cross-functional collaboration, fostering efficiency in the design-to-code handoff process.

• Conduct user research, usability testing, and competitive analysis to gather insights that inform design decisions and ensure alignment with user expectations and market best practices.

📝 Enhancement Note: The role is specifically focused on the native mobile app experience for Ticketmaster's global marketplace, requiring deep expertise in both iOS and Android design principles, rather than solely responsive web design. The emphasis on "native craft" and platform-specific decisions is a key differentiator.

📈 Primary Responsibilities

• Define and own the native design vision for the global mobile app, ensuring a cohesive and impactful user experience across iOS and Android platforms.

• Champion and maintain a high bar for native design excellence, including intricate details of HIG and Material Design, native gestures, motion design, and platform-specific edge cases.

• Proactively identify and resolve cross-functional obstacles, fostering smooth collaboration between design, product, and engineering.

• Apply core information architecture and interaction design skills to guide product design deliverables through the entire project lifecycle, from concept to implementation.

• Conduct comprehensive user and market research, including usability testing and competitive analysis, to inform design strategies and validate solutions.

• Develop a deep understanding of user types, scenarios, journeys, and decision maps, producing detailed documentation to articulate design vision and rationale.

• Integrate AI tools into design workflows to accelerate exploration, enhance prototyping capabilities, and foster seamless collaboration with product and engineering teams.

• Partner with product and engineering to define success metrics, ensuring design decisions are directly linked to measurable user and product impact.

• Translate long-term vision and strategic business goals into innovative and effective design solutions that resonate with a global audience.

• Stay abreast of the latest best practices in mobile app design, emerging technologies, and design trends to continuously elevate the product experience.

📝 Enhancement Note: Responsibilities emphasize end-to-end ownership and a proactive, strategic approach to design, going beyond typical task execution. The integration of AI tools and a strong focus on measurable impact are key indicators of a modern, data-driven design role.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: Proven hands-on experience in digital product design, with a minimum of 5-10 years focusing on UX design, interface design, mobile app design, and interaction design within a professional environment.

Required Skills:

• Thorough grounding in the principles, methodologies, and practices of digital product design.

• Proven hands-on experience in UX design, interface design, mobile app design, and interaction design.

• Ability to generate a range of innovative and compositionally strong design solutions.

• Full proficiency in Figma and/or other industry-leading design and prototyping software.

• Experience working with and contributing to pattern libraries and design systems.

• Strong creative problem-solving skills and the ability to present concepts clearly to stakeholders and team members.

• Deep, hands-on native iOS and Android design experience, with a solid understanding of HIG vs. Material Design trade-offs, native gesture and motion patterns, and platform-specific edge cases. Mobile-first responsive web experience is not a substitute.

• Experience utilizing AI tools within design workflows to enhance collaboration, accelerate prototyping, and improve design-to-code handoff.

• Strong understanding of grid systems, layout principles, typography, and graphic design fundamentals. Preferred Skills:

• An understanding of the capabilities and limitations of technologies used for interactive experiences, such as Swift, CSS, and React.

• Experience conducting usability testing and generating comprehensive report generation.

📝 Enhancement Note: The emphasis on "deep, hands-on native iOS and Android design experience" is critical and distinguishes this role from general product design positions. Proficiency in Figma is a must, and familiarity with AI tools is a significant advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end product design projects, with a strong emphasis on native iOS and Android applications.

• Demonstrations of your ability to define and own native design visions, including specific examples of platform-specific decisions and rationale.

• Case studies detailing your process for information architecture, interaction design, and visual design, highlighting problem-solving approaches.

• Examples of your experience with design systems, pattern libraries, and how you've contributed to their evolution or implementation.

• Visual evidence of your understanding and application of HIG and Material Design principles, including specific examples of trade-offs and platform nuances.

• Projects that illustrate your experience using AI tools to enhance design exploration, prototyping, or collaboration. Process Documentation:

• Detailed case studies outlining your approach to user research, including methodologies used, participant recruitment, and how insights informed design.

• Documentation of your usability testing processes, including test planning, execution, analysis, and the resulting design iterations.

• Workflow examples demonstrating how you translated complex business requirements and user journeys into intuitive app flows.

• Evidence of your ability to define and track design success metrics in partnership with product and engineering, showcasing impact on user engagement or conversion.

📝 Enhancement Note: The portfolio is paramount for this role, with a specific requirement to showcase native mobile design expertise. Candidates must be prepared to articulate their design process, decision-making, and the impact of their work, particularly in the context of mobile platforms and AI tool integration.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers in London with 5-10 years of experience in the tech/entertainment sector, a competitive annual salary range is estimated to be between £65,000 - £90,000. This range accounts for the high level of specialization in native mobile app design and the global scope of the role.

Benefits:

• Inclusive work environment fostering authenticity and equal opportunities.

• Professional development opportunities, including training, workshops, and potential for attending industry conferences.

• Support for work-life balance, acknowledging the importance of personal well-being.

• Opportunities for career growth within a leading global live entertainment company.

• Access to company-provided tools and technologies to support design and collaboration.

• Potential for hybrid working arrangements, balancing office collaboration with remote flexibility.

Working Hours: Standard full-time working hours are expected, likely around 40 hours per week. The role may require slight flexibility in hours to accommodate collaboration with globally distributed teams, particularly across different time zones.

📝 Enhancement Note: Salary is estimated based on market data for Senior Product Designers in London, considering the specific demands of native mobile app design and the global scope. Benefits are derived from the "LIFE AT TICKETMASTER" and "EQUAL OPPORTUNITIES" sections, highlighting inclusivity and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Live Entertainment & Ticketing Technology. Ticketmaster operates within the dynamic and fast-paced live entertainment sector, leveraging technology to provide essential services for fans and event organizers globally. This industry demands innovation, reliability, and a deep understanding of consumer behavior related to live events.

Company Size: Ticketmaster is part of Live Nation Entertainment, a large, publicly traded global company. This implies a robust organizational structure, established processes, and significant resources, while also offering opportunities to work within specialized, agile teams. For operations professionals, this means potential for broad impact, access to extensive data, and opportunities for collaboration across diverse departments.

Founded: Ticketmaster was founded in 1976. Its long history in the industry, combined with continuous innovation, positions it as a leader. This longevity suggests a stable yet evolving company culture, with a strong foundation in its core mission of connecting fans to live events.

**Team