Senior Product Designer - Loyalty

📍 Job Overview

Job Title: Senior Product Designer - Loyalty

Company: Super Technologies

Location: Spain

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: 2026-06-15T13:30:58

Experience Level: 5-10 Years (Mid-Senior to Senior)

Remote Status: On-site

🚀 Role Summary

• Drive the design of end-to-end Loyalty and Rewards experiences across web and native platforms, focusing on customer engagement and retention.

• Translate complex customer needs, business objectives, and technical constraints into intuitive and motivating user journeys for rewards, progression, and personalized offers.

• Lead product discovery, ideation, prototyping, and validation cycles in close collaboration with Product Managers, Engineers, Researchers, and Data Analysts.

• Leverage qualitative and quantitative data, alongside AI tools, to inform design decisions and ensure responsible, cohesive, and high-quality product outcomes.

• Champion a strong design culture by contributing to the design system, sharing knowledge, and providing constructive feedback to team members.

📝 Enhancement Note: The role is explicitly for a Senior Product Designer focusing on "Loyalty" within Super Technologies, a global technology group in entertainment and fan experiences. This implies a strong need for understanding user motivation, engagement loops, and potentially gamification mechanics within a regulated industry context (gaming, betting). The "5-10 Years" experience level suggests a need for demonstrated ownership, strategic contribution, and the ability to mentor or guide junior designers.

📈 Primary Responsibilities

• Design comprehensive Loyalty and Rewards experiences, encompassing reward discovery, progression systems, mission-based engagement, benefit structures, promotional campaigns, and personalized offers across digital platforms.

• Develop clear and engaging customer journeys that balance user needs, business goals, responsible gaming considerations, design consistency, and implementation feasibility.

• Lead product discovery processes, including problem framing, user research synthesis, ideation workshops, rapid prototyping, and user validation to define optimal solutions.

• Proactively analyze qualitative insights from user research and quantitative data from product performance to inform design iterations and strategic recommendations.

• Define and refine information architecture, user flows, interaction patterns, and final UI designs, ensuring a seamless and intuitive user experience.

• Collaborate closely with Product Managers to align on product strategy and requirements, and with Engineering teams to ensure feasibility and efficient implementation of designs.

• Monitor the performance of launched features through data analysis and user feedback, identifying key learnings and proposing actionable improvements to drive continuous optimization.

• Actively contribute to and utilize the company's design system to maintain consistency, quality, and efficiency across all user-facing products.

• Integrate AI tools strategically into the design workflow to enhance efficiency and explore innovative solutions, while ensuring final design decisions are grounded in evidence and product context.

• Own personal professional development and actively contribute to a positive and collaborative design culture through knowledge sharing, feedback, and mentorship.

📝 Enhancement Note: The responsibilities emphasize end-to-end ownership from discovery to post-launch iteration, with a specific focus on "Loyalty, Rewards, and Engagement." The integration of "responsible gaming considerations" and the mention of "regulated industry" are critical nuances for this role. The expectation to use AI tools suggests a forward-thinking design team.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, HCI, Computer Science, or a related field, or equivalent practical experience, is typically expected for a Senior Product Designer role.

Experience: 5-10 years of professional experience in product design, with a proven track record of designing and launching complex digital products across web and/or native mobile platforms.

Required Skills:

• Demonstrated experience in end-to-end product design, from initial concept and user research to final UI implementation and post-launch iteration.

• Expert proficiency in Figma for wireframing, prototyping, UI design, and component management.

• Strong UX design skills with a deep understanding of user behavior, motivation, decision-making processes, and engagement drivers.

• Ability to translate complex product mechanics, systems, or flows into simple, intuitive, and motivating customer experiences.

• Excellent UI craft and a keen eye for detail, ensuring high-quality visual design and interaction.

• Experience leveraging qualitative (user interviews, usability testing) and quantitative data (analytics, A/B testing results) to inform design decisions and recommendations.

• Strong strategic thinking and problem-framing abilities, including experience defining information architecture, user journeys, and interaction flows.

• Exceptional communication and presentation skills, capable of articulating design rationale, trade-offs, and recommendations to diverse cross-functional stakeholders (Product, Engineering, Data, Research).

• Practical experience using AI tools to augment the design process, such as for ideation, content generation, or analysis.

• A growth mindset, with a proactive approach to learning and a willingness to provide and receive constructive feedback.

• Strong written and verbal English proficiency. Preferred Skills:

• Experience designing products specifically within loyalty programs, rewards systems, gamification mechanics, CRM platforms, subscription models, marketplaces, or other engagement-focused applications.

• Prior experience working within regulated industries such as sports entertainment, gaming, or betting.

• Hands-on experience with experimentation frameworks, A/B testing, and performance optimization methodologies.

• Proficiency in motion design or creating engaging micro-interactions to enhance user experience.

📝 Enhancement Note: The emphasis on Figma and AI tools is explicit. The "5-10 years" experience level indicates a need for strategic thinking and the ability to lead design efforts, not just execute. The preferred skills highlight a significant advantage for candidates with experience in loyalty, gamification, or regulated tech environments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end product design thinking and execution for complex digital products.

• Demonstrations of problem framing, user research insights, interaction design, UI craft, and successful product launches.

• Case studies that clearly articulate the design process, the challenges faced, the solutions developed, and the measurable impact of the designs on user behavior and business goals.

• Examples of how data and user research informed design decisions and iterations.

• Specific examples of complex systems or mechanics simplified into intuitive user experiences. Process Documentation:

• Evidence of defining information architecture, user flows, and interaction patterns for complex features or products.

• Documentation of collaboration with Product Management and Engineering teams throughout the design and development lifecycle.

• Examples of how performance monitoring and user feedback were used for post-launch improvements and iterative design cycles.

• Showcase of contributions to or usage of a design system for consistency and scalability.

📝 Enhancement Note: The application explicitly requests a portfolio. For a Senior Product Designer role, this portfolio must demonstrate not just aesthetic skill but also strategic thinking, problem-solving capabilities, and the ability to drive measurable outcomes, particularly in complex or regulated domains like loyalty and engagement.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers with 5-10 years of experience in Spain, the estimated salary range would typically be between €50,000 and €75,000 annually. This range can fluctuate based on specific location within Spain, the candidate's exact experience, and the company's compensation philosophy for highly skilled roles.

Benefits:

• Medical / Health Insurance: Comprehensive coverage for employee well-being.

• Open Annual Leave: Flexibility in taking time off, allowing for work-life balance.

• Employee Assistance Programme: Support services for personal and professional well-being.

• Training & Learning Development: Opportunities for continuous skill enhancement and professional growth.

• Additional country-specific benefits will be provided during the hiring process.

Working Hours: Standard full-time working hours, likely around 40 hours per week, with potential for flexibility depending on team norms and project demands.

📝 Enhancement Note: Since a salary range was not provided, an estimate has been generated based on typical Senior Product Designer compensation in Spain, considering the cost of living and market demand for experienced design professionals. The listed benefits are standard but valuable for attracting and retaining talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Entertainment, Gaming, Sports Betting. Super Technologies operates at the intersection of technology and entertainment, with a significant focus on sports and gaming experiences. This industry context implies a fast-paced, data-driven, and often regulated environment where user engagement and responsible practices are paramount.

Company Size: Over 5,000 employees globally. This indicates a large, established organization with diverse departments and established processes, offering opportunities for cross-functional collaboration and potential for career advancement within a structured environment.

Founded: The company's history and founding date are not explicitly stated but are described as a "global technology group" evolving from sports and betting to broader "technology-driven entertainment." This suggests a mature company with a history of innovation and adaptation.

Team Structure:

• The Product Design Team is likely composed of specialists in UX, UI, Research, and potentially specialized areas like Loyalty or Engagement.

• The Senior Product Designer will work within a cross-functional "product team," which typically includes Product Managers, Engineers, Data Analysts, and Researchers, fostering a collaborative and integrated approach to product development.

• Reporting is likely to a Design Lead or Head of Product Design, with direct collaboration across various business units and technology departments. Methodology:

• Data-Driven Decision Making: The emphasis on analyzing qualitative and quantitative data, alongside AI tools, points to a strong reliance on evidence to guide design and product strategy.

• Agile/Iterative Development: The mention of "product discovery," "prototyping," "validation," and "monitoring performance" suggests an agile or iterative product development methodology where continuous improvement is key.

• User-Centric Design: A core tenet is understanding "customer, business, and technical problems" to create "engaging, responsible, and easy-to-use experiences," highlighting a user-centric approach.

Company Website: super.xyz/careers

📝 Enhancement Note: The company's focus on entertainment, gaming, and sports, coupled with its "global technology group" status, suggests a dynamic yet structured environment. The emphasis on responsible gaming is a critical cultural aspect to consider.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior level within Product Design. It requires significant autonomy, strategic contribution, end-to-end ownership of design initiatives, and the ability to influence product direction. Senior designers are expected to mentor junior team members and contribute to the overall design strategy and best practices.

Reporting Structure: The Senior Product Designer will report to a Design Lead or Head of Product Design and will work within a dedicated cross-functional product team. This structure allows for both specialized design guidance and integrated collaboration on product initiatives.

Operations Impact: The role directly impacts customer engagement, retention, and lifetime value through the design of loyalty and reward programs. Successful designs will drive key business metrics by motivating user behavior, increasing participation, and fostering stronger customer relationships with Super Technologies' digital products.

Growth Opportunities:

• Specialization: Deepen expertise in loyalty, rewards, gamification, and engagement design within the gaming/entertainment sector.

• Leadership: Transition into a Lead Product Designer or Design Manager role, overseeing teams and strategic design initiatives.

• Cross-functional Mobility: Potentially move into Product Management or other strategic roles within the product organization by leveraging a deep understanding of user needs and business goals.

• Skill Development: Continuous learning in AI tools, advanced design methodologies, and industry-specific trends through company-sponsored training and development programs.

📝 Enhancement Note: The Senior level implies not just execution but also strategic input and potential mentorship. Growth opportunities are tied to deepening expertise in the company's core areas and potentially moving into leadership positions.

🌐 Work Environment

Office Type: The role is listed as "On-site" with the primary location being Spain. This suggests a physical office environment where collaboration occurs. Given the company's global presence, it is likely a modern office space designed for collaboration and innovation.

Office Location(s): Spain. Specific office locations within Spain are not detailed but are part of Super Technologies' network of offices across the country.

Workspace Context:

• Collaborative Environment: The emphasis on cross-functional teams and design culture suggests an environment that encourages open communication, knowledge sharing, and teamwork.

• Tools & Technology: Access to industry-standard design tools (Figma is explicitly mentioned) and potentially other relevant software for research, data analysis, and project management. The mention of AI tools indicates a forward-thinking technology stack.

• Team Interaction: Opportunities for regular interaction with Product Managers, Engineers, Data Analysts, Researchers, and fellow Designers, fostering a dynamic and integrated workflow.

Work Schedule: Standard full-time (likely 40 hours/week) with potential for some flexibility in daily hours, common in tech environments. The "On-site" nature means regular attendance at a designated office location is expected.

📝 Enhancement Note: The on-site requirement in Spain is a key factor. The environment is expected to be collaborative and technologically advanced, supporting the company's focus on innovation in entertainment and gaming.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess experience, skills, and portfolio quality against role requirements.

• Design Challenge/Portfolio Presentation: A practical exercise or a deep dive into the candidate's portfolio, focusing on their design process, problem-solving approach, and ability to articulate design decisions and impact. Expect to discuss specific case studies related to complex systems, user engagement, or loyalty mechanics.

• Cross-functional Interviews: Meetings with Product Managers, Engineers, and potentially other designers to assess collaboration style, communication skills, and technical understanding.

• Hiring Manager Interview: Discussion with the Design Lead or Hiring Manager to evaluate strategic thinking, leadership potential, cultural fit, and alignment with the team's vision.

Portfolio Review Tips:

• Showcase End-to-End Process: Clearly illustrate your journey from problem identification through research, ideation, design, and iteration.

• Quantify Impact: Where possible, include metrics and data that demonstrate the success or impact of your designs on user behavior or business objectives.

• Highlight Complexity: Focus on examples where you've tackled complex systems, user journeys, or technical constraints and simplified them effectively.

• Explain Your 'Why': Be prepared to articulate the rationale behind your design decisions, the trade-offs you considered, and how you incorporated user feedback and data.

• Demonstrate Collaboration: Include examples of how you've worked with cross-functional teams and incorporated their feedback.

• Tailor to Loyalty/Engagement: If possible, highlight relevant experience in loyalty, rewards, gamification, or engagement design.

Challenge Preparation:

• Research Super Technologies: Understand their mission, products, target audience, and the industry (gaming, entertainment, sports betting).

• Familiarize Yourself with Loyalty Mechanics: Brush up on common loyalty program structures, reward systems, gamification principles, and customer engagement strategies.

• Practice Articulating Trade-offs: Be ready to discuss decisions made regarding user experience versus business needs, technical feasibility, and responsible design.

• Prepare for AI Tool Discussion: Be ready to discuss how you've used AI tools in your design process and your perspective on their role.

📝 Enhancement Note: The portfolio is critical. Candidates should prepare to thoroughly discuss their process, decision-making, and impact, especially concerning loyalty and engagement features. Understanding the regulated industry context is also key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly required and will be the primary tool for UI design, wireframing, prototyping, and design system management.

• Prototyping Tools: Proficiency in Figma's prototyping capabilities is essential; other tools like InVision might be supplementary but Figma is the core.

• Design System Tools: Experience working with and contributing to design systems is crucial for maintaining consistency and efficiency.

Analytics & Reporting:

• Data Analysis Tools: Familiarity with tools used for analyzing user behavior and product performance (e.g., Amplitude, Mixpanel, Google Analytics, or internal BI tools) will be beneficial for informing design decisions.

• A/B Testing Platforms: Experience with experimentation tools (e.g., Optimizely, VWO) is a plus for performance optimization.

CRM & Automation:

• CRM Systems: Understanding of CRM principles and how loyalty programs integrate with customer data management is advantageous.

• Project Management Tools: Familiarity with tools like Jira, Asana, or Trello for workflow management and cross-functional collaboration.

• AI Design Tools: Practical experience using AI tools to support the design process is required.

📝 Enhancement Note: Figma is a mandatory requirement. Experience with data analysis and A/B testing tools will be highly valued given the role's focus on data-informed design and performance optimization.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: Designing experiences that deeply understand and cater to customer needs and motivations, particularly within the context of rewards and engagement.

• Responsibility & Ethics: A strong commitment to responsible gaming and ethical design practices, crucial given the industry context.

• Data-Driven Innovation: Utilizing data and insights to drive design decisions and foster continuous improvement.

• Collaboration & Transparency: Working effectively in cross-functional teams, sharing knowledge, and maintaining open communication.

• Growth Mindset: Embracing continuous learning, seeking feedback, and adapting to new tools and methodologies, including AI.

Collaboration Style:

• Cross-functional Integration: A highly collaborative style is expected, working closely with Product, Engineering, Research, and Data teams to ensure designs are aligned with business goals, technically feasible, and user-validated.

• Feedback Culture: An environment that encourages constructive feedback, both giving and receiving, to elevate the quality of design work and foster team growth.

• Shared Ownership: A sense of collective responsibility for product success, where designers contribute beyond just the UI to the overall product strategy and user experience.

📝 Enhancement Note: The explicit mention of "responsible gaming" and "ethical design" is a critical cultural differentiator for this role and company. A proactive, collaborative, and data-informed approach is paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Complex Systems: Simplifying intricate loyalty mechanics, reward structures, and regulatory requirements into intuitive and engaging user experiences.

• Responsible Design in Regulated Industries: Ensuring that engagement-driving features are designed ethically and responsibly, mitigating risks associated with gaming and betting.

• Cross-functional Alignment: Navigating diverse stakeholder needs and priorities across Product, Engineering, Marketing, and Legal to achieve cohesive design solutions.

• Rapid Iteration: Adapting to a fast-paced environment that requires quick design cycles, continuous learning, and iterative improvements based on performance data and user feedback.

Learning & Development Opportunities:

• Specialized Skill Development: Deepen expertise in loyalty program design, gamification, behavioral economics, and user engagement strategies within the entertainment/gaming sector.

• Industry Trends: Stay abreast of emerging trends in AI for design, user experience innovation in gaming and entertainment, and evolving regulatory landscapes.

• Mentorship & Leadership: Opportunities to mentor junior designers and potentially grow into leadership roles overseeing design strategy and execution.

• Exposure to Diverse Products: Work on a variety of digital products and features within the Super Technologies ecosystem.

📝 Enhancement Note: The primary challenges revolve around complexity, responsibility, and rapid iteration, all within a dynamic industry. Growth opportunities are geared towards specialization and leadership within this niche.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex loyalty or engagement system you designed. What were the key challenges, how did you simplify it, and what was the impact?" (Focus on process, simplification, and measurable outcomes).

• "How do you approach designing for responsible gaming or within a regulated industry? What ethical considerations do you prioritize?" (Assess understanding of ethical design and industry constraints).

• "Walk us through a time you used data and user research to significantly change a design direction. What was the insight, and how did you implement the change?" (Demonstrate data-informed decision-making and iterative design). Company & Culture Questions:

• "What excites you about Super Technologies' mission to shape the future of play?" (Show genuine interest in the company's vision and industry).

• "How do you contribute to a positive and collaborative design culture, especially in a remote or hybrid setting?" (Assess team fit and cultural contribution).

• "How do you balance different stakeholder needs (e.g., Product, Engineering, Marketing) when making design decisions?" (Evaluate collaboration and negotiation skills). Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process, your solutions (with visual examples), and the outcomes.

• Quantify Impact: Use data, metrics, and user feedback to support the success of your designs.

• Highlight Your Process: Emphasize your thinking, problem-solving methods, and how you leveraged research and data.

• Be Ready for Deep Dives: Anticipate detailed questions about your design choices, trade-offs, and challenges encountered.

• Showcase Figma Proficiency: Be prepared to discuss your workflow in Figma and how you utilize its features for efficiency and collaboration.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, ethical considerations relevant to the industry, and a data-driven, collaborative design process. The portfolio is the primary tool for showcasing these capabilities.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on Greenhouse.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best showcase end-to-end product design thinking, complex problem-solving, and measurable impact, ideally with relevance to loyalty, engagement, or regulated industries. Ensure it's easily accessible (e.g., personal website, Behance, Dribbble).

• Optimize Your Resume: Highlight your 5-10 years of relevant experience, emphasizing achievements, key responsibilities in product design, and proficiency in Figma and other relevant tools. Use keywords from the job description.

• Prepare Your Portfolio Presentation: Practice walking through your chosen case studies, clearly explaining your design process, rationale, collaboration, and outcomes. Be ready to discuss trade-offs and specific design decisions.

• Research Super Technologies: Understand their mission, products, target audience, and the competitive landscape in gaming, sports, and entertainment technology. Familiarize yourself with their culture and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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