Senior Product Designer II POS Hospitality (all genders)

📍 Job Overview

Job Title: Senior Product Designer II POS Hospitality (all genders)

Company: Lightspeed Commerce, Inc.

Location: Berlin, Germany

Job Type: FULL_TIME

Category: Product Design / UX/UI

Date Posted: 2026-06-03T00:00:00

Experience Level: Mid-Senior (5+ years)

Remote Status: Remote (within Germany)

🚀 Role Summary

• Lead the design and end-to-end execution of complex, time-sensitive native iOS features for the POS Hospitality product, focusing on operational efficiency for restaurant staff.

• Champion systems thinking by applying and evolving the design system with a rigorous standard, ensuring consistency and quality across platforms, particularly within the constraints of POS on iOS.

• Drive user-centricity by deeply understanding hospitality service workflows through direct observation and research, translating insights into tangible product decisions.

• Act as a critique partner and mentor to other designers, elevating the team's thinking and feedback quality to improve overall product craft and usability.

• Contribute to the long-term POS product vision, identifying opportunities for innovation that redefine restaurant operations.

📝 Enhancement Note: This role is specifically for a Senior Product Designer focused on the Point of Sale (POS) system within the Hospitality sector. The emphasis on "native iOS experience" and "operational pressure" indicates a need for designers experienced with mobile-first, high-stakes environments where usability and reliability are paramount. The mention of "AI tools" suggests an expectation for designers to explore and integrate emerging technologies into their workflow and design solutions.

📈 Primary Responsibilities

• Lead Complex Design Initiatives: Take ownership of ambiguous operational problems, defining and driving the design solution from concept to launch with minimal supervision for critical POS features on iOS.

• Facilitate Design Reviews & Working Sessions: Conduct and lead design reviews and working sessions that foster critical thinking, push the team's ideas forward, and ensure robust alignment on design direction.

• Integrate Emerging Technologies: Explore and integrate tools, including AI, to enhance personal design processes and the quality of shipped user experiences.

• Apply and Evolve Design Systems: Masterfully apply design system principles and native UI patterns, ensuring consistency and high-quality execution across platforms, especially for the fast-paced iOS POS environment.

• Deepen User Empathy: Actively engage with hospitality venues, observing service operations and interviewing operators to gather qualitative and quantitative research insights that directly inform product decisions.

• Build Cross-Functional Consensus: Develop strong relationships with product management, engineering, and other stakeholders, effectively advocating for user needs and driving consensus when priorities or design directions diverge.

• Mentor and Elevate Design Quality: Serve as a key critique partner for other designers on the squad, raising the quality bar through thoughtful feedback and collaborative problem-solving, rather than direct instruction.

• Contribute to Product Vision: Proactively identify opportunities for reinvention within restaurant operations, contributing to the long-term strategic vision for the POS product.

📝 Enhancement Note: The responsibilities highlight a blend of individual contribution on complex projects and leadership in fostering design excellence within a team. The emphasis on "minimal supervision," "driving consensus," and "mentorship" points towards a senior-level individual contributor role with significant influence. The requirement to "get into venues" and "watch services" underscores the importance of hands-on, real-world understanding of the hospitality operational context.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical experience and a deep understanding of design principles is expected. Formal education in Design, HCI, or a related field is beneficial.

Experience: A minimum of 5 years of practical, in-house product, UX/UI design experience is required, with a proven track record of designing and shipping complex native mobile applications, specifically iOS.

Required Skills:

• 5+ Years of Product/UX/UI Design Experience: Demonstrated experience in designing user interfaces and user experiences for digital products, preferably in a full-time, in-house capacity.

• Mastery in Key Design Areas: Proficient in at least one specialized area such as interaction design, systems thinking, native platform craft (iOS), or research integration, with a clear ability to elevate the team's work in these areas.

• Native iOS Design Expertise: Solid experience designing native iOS applications, including a deep understanding of platform conventions, navigation paradigms, gesture and touch patterns, and the unique constraints of mobile devices used during busy operational shifts.

• Design System Proficiency: Ability to apply, contribute to, and evolve design systems, ensuring consistency and scalability across product features.

• Consensus Building & Stakeholder Management: Proven ability to drive agreement and manage differing opinions among stakeholders (Product, Engineering, Design), facilitating productive discussions and guiding decisions without coercion.

• Excellent Communication Skills: Articulate design decisions clearly and concisely, effectively communicating the "why" behind design choices in one-on-one meetings, working groups, and cross-functional discussions.

• Strong Visual Design & Craftsmanship: Possess solid visual design skills with a keen attention to detail and a commitment to continuously refining the aesthetic and functional quality of designs.

• AI Tool Integration Curiosity: A demonstrated curiosity and willingness to explore and leverage AI tools to enhance design processes, efficiency, and the quality of user experiences.

• Self-Awareness & Empathy: High degree of self-awareness and the capacity for deep empathy towards both end-users (hospitality operators) and internal team members' objectives.

• Strategic Thinking: Ability to consider product strategy and vision, understanding the "why" behind design initiatives and contributing to broader product goals beyond immediate feature design.

• Tool Proficiency: Experience with a range of design and collaboration tools, including Figma, Google Suite, and JIRA.

Preferred Skills:

• Hospitality Service Workflow Experience: Genuine curiosity about or direct experience with restaurant or hospitality service workflows, understanding the operational realities of the industry.

• Mentorship Experience: Formal or informal experience mentoring more junior designers, guiding their development and improving their design capabilities.

• Spoken German Skills: Fluency in spoken German, as it's considered a plus for local collaboration within the Berlin team.

📝 Enhancement Note: The "Mastery in at least one area" requirement suggests that while a broad skill set is necessary, deep expertise in a specific domain (e.g., interaction design, systems thinking) is highly valued for a senior role. The emphasis on "native iOS" is critical, indicating that experience with Android or web-only design might be insufficient. The inclusion of "AI tools" as a required skill signifies a forward-looking approach to design technology.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase at least 2-3 detailed case studies demonstrating ownership of complex native mobile (ideally iOS) design problems from initial research and ideation through to final shipped product.

• Problem Definition & Solution: Clearly articulate the problem statement, the operational context, and how your design decisions directly addressed user needs and business objectives within the hospitality domain.

• Design Process Transparency: Illustrate your design process, including user research methodologies, ideation techniques, wireframing, prototyping, user testing, and iteration cycles.

• Systemic Thinking Examples: Provide evidence of how you applied or contributed to design systems, ensuring consistency, scalability, and adherence to platform conventions.

• Collaboration & Impact: Detail your collaboration with cross-functional teams (PM, Engineering) and how you drove consensus and managed stakeholder feedback. Quantify the impact of your work where possible (e.g., user satisfaction, efficiency gains, adoption rates).

• Visual Design & Craftsmanship: Include high-fidelity mockups and prototypes that demonstrate strong visual design principles, attention to detail, and native platform aesthetics.

Process Documentation:

• Workflow Design & Optimization: Present examples of how you mapped, analyzed, and optimized existing operational workflows through thoughtful product design interventions.

• System Implementation & Automation: Showcase instances where your designs facilitated or integrated with system functionalities, potentially including automation aspects within the POS context.

• Measurement & Performance Analysis: Demonstrate how you used data (qualitative and quantitative research, analytics) to inform design decisions and measure the success of your implemented features against defined metrics.

📝 Enhancement Note: For a Senior Product Designer role, the portfolio is crucial. It should not just present polished final designs but also demonstrate a robust, analytical, and collaborative process. The emphasis on "end-to-end," "complex," and "native iOS" means candidates should select portfolio pieces that best highlight these specific capabilities, ideally within a B2B or operational software context. Demonstrating an understanding of the hospitality workflow in case studies will be a significant advantage.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers with 5+ years of experience in a major European tech hub like Berlin, and considering the "all genders" aspect and remote flexibility within Germany, a competitive estimated annual salary range would be €75,000 - €105,000. This estimate considers Lightspeed's dual listing on major stock exchanges, its global presence, and the demand for specialized mobile design talent.

Benefits:

• Lightspeed Share Scheme: All employees receive equity, making you a part-owner of the company.

• Flexible Working Policy: Accommodates work-life balance with options for remote work.

• Mental Health Support: Access to an online platform and professional counseling & coaching services.

• Health and Wellness Benefits: Comprehensive benefits to support physical and mental well-being.

• Volunteer Day: Paid time off to contribute to community initiatives.

• Development Opportunities: Access to modern technology, learning resources, and opportunities for skill expansion.

• Growth Paths: Potential for technical or people management advancement roles.

• Global Exposure: Work on high-traffic products used at a global scale.

Working Hours: While the standard working hours for a full-time role are typically 40 hours per week, Lightspeed emphasizes a flexible work culture, allowing for adaptability in how and when work is accomplished, especially for remote employees.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for a Senior Product Designer in Berlin, Germany, for a company of Lightspeed's size and public trading status. Actual compensation may vary based on specific experience, negotiation, and internal compensation bands. The benefits package is robust, with a notable emphasis on employee ownership (equity) and well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Technology, specializing in Commerce Solutions for Retail and Hospitality. Lightspeed is a key player in providing cloud-based POS and business management software that empowers merchants globally.

Company Size: Lightspeed is a publicly traded company with a significant global presence, likely employing over 1,000 individuals across multiple continents. This scale indicates a structured environment with established processes but also opportunities for impact.

Founded: Founded in Montreal, Canada, in 2005, Lightspeed has grown from its roots in the LGBTQ+ community to become a global leader in commerce technology, highlighting a history of inclusion and innovation.

Team Structure:

• The role is within the POS (Point of Sale) squad of the Hospitality design team.

• Squads are typically cross-functional, comprising Product Managers, Designers, and Engineers, working collaboratively on a specific product area.

• The Senior Product Designer will work closely with another Product Designer (PDII) on the squad, acting as a critique partner and mentor.

• The design team likely operates with a degree of autonomy within squads but also collaborates on broader design system initiatives and best practices across the organization. Methodology:

• User-Centric Design: Strong emphasis on understanding customer needs through direct observation, research, and empathy.

• Systems Thinking: Application and evolution of design systems to ensure consistency, scalability, and maintainability.

• Agile Development: Likely follows agile methodologies for iterative development and rapid deployment of features.

• Data-Informed Decisions: Utilization of qualitative and quantitative research, alongside product analytics, to guide design choices and measure impact.

• Cross-Functional Collaboration: Close partnership between design, product management, and engineering teams is fundamental.

Company Website: https://www.lightspeedhq.com/

📝 Enhancement Note: Lightspeed's commitment to inclusion is a key cultural element, stemming from its origins. The company's rapid growth and public status suggest a professional, results-oriented environment with opportunities for significant impact, especially within specialized product areas like POS for Hospitality. The "squad" model indicates an agile and collaborative team structure.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer II role, indicating a mid-to-senior level of experience. It's a position for an individual contributor who is expected to lead complex design work independently, mentor peers, and significantly influence product direction and design quality within their domain. It signifies a level of expertise beyond a standard "Product Designer" role, requiring a deeper understanding of design systems, complex problem-solving, and cross-functional leadership.

Reporting Structure: The Senior Product Designer will likely report to a Design Lead, Head of Design for the POS/Hospitality vertical, or a Director of Product Design. They will work closely with a Product Manager and Engineering Lead within their specific squad.

Operations Impact: The impact of this role is direct and significant:

• Efficiency & Usability: Designs directly affect the daily operational efficiency and user experience of thousands of hospitality businesses, impacting their ability to serve customers effectively and manage their operations smoothly.

• Product Strategy: Contributions to the long-term vision can shape the future of restaurant technology and operational management.

• Design Quality: Mentorship and leadership in design craft set a benchmark for the entire team and influence the overall quality of Lightspeed's product offerings.

• Revenue Enablement: By creating a more efficient and user-friendly POS system, the designs can indirectly contribute to increased customer retention and business growth for Lightspeed's clients.

Growth Opportunities:

• Technical Specialization: Deepen expertise in native iOS design, complex system design, or specific hospitality workflows.

• Leadership Development: Transition into a formal leadership role (e.g., Design Lead, Manager) or become a recognized expert/principal designer within the company.

• Cross-Functional Mobility: Potential to move into product management or other strategic roles within the company.

• Broader Product Influence: Expand influence to other product areas or contribute to company-wide design initiatives.

• Industry Expertise: Become a subject matter expert in the intersection of technology and hospitality operations.

📝 Enhancement Note: The "II" in the title signifies a step up from a "Product Designer I" and implies a higher level of autonomy, complexity, and potential leadership. The growth opportunities are geared towards both deepening technical design skills and developing leadership or strategic capabilities within a growing tech company.

🌐 Work Environment

Office Type: The role is listed as "TELECOMMUTE" with the location "Germany," suggesting that while the company has a presence in Berlin, this role is primarily remote within Germany. Lightspeed also mentions a "flexible work culture." This implies a hybrid or predominantly remote setup, with potential for occasional in-person meetings or team events, possibly in a co-working space or a designated office if available in Berlin.

Office Location(s): While the role is remote within Germany, Lightspeed has offices in Berlin, Germany, among other global locations. The primary team collaboration might be centered around the Berlin tech hub.

Workspace Context:

• Collaborative Remote Setup: Expect a digitally collaborative environment utilizing tools like Slack, Zoom, Figma, and project management software. Effective asynchronous communication will be key.

• Operations Tools Integration: Access to and use of industry-standard design and collaboration tools (Figma, JIRA, Google Suite) is expected.

• Team Interaction: Regular virtual stand-ups, design critiques, sprint planning meetings, and cross-functional syncs will be part of the routine. Opportunities for informal virtual coffee chats or team-building activities may exist.

Work Schedule: The role is full-time with 40 hours per week. The "flexible working policy" suggests that while core hours for collaboration might exist, there's likely latitude in structuring the workday, which is beneficial for designers who thrive during specific creative periods or need to manage personal commitments alongside demanding project timelines.

📝 Enhancement Note: The "TELECOMMUTE" and "Germany" location combined with "flexible work culture" strongly indicate a remote-first or remote-friendly position, primarily for candidates residing within Germany. The emphasis on flexibility means candidates should be comfortable with a distributed team dynamic and proficient in remote collaboration tools.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your application and resume, focusing on experience with native iOS design, POS systems or complex operational software, and overall seniority.

• Portfolio Presentation & Discussion: A key stage will involve presenting your portfolio. Expect to walk through 1-2 in-depth case studies, detailing your problem-solving process, design decisions, collaboration, and the impact of your work. Be prepared to discuss your specific contributions.

• Design Challenge/Exercise: You may be given a design exercise, either take-home or live, to assess your problem-solving skills, design thinking, and ability to work within constraints relevant to the POS hospitality context.

• Cross-Functional Interviews: Interviews with Product Managers, Engineers, and potentially other designers to assess your collaboration style, technical understanding, and cultural fit.

• Hiring Manager/Director Interview: A final discussion to assess overall fit, strategic thinking, leadership potential, and alignment with Lightspeed's values.

Portfolio Review Tips:

• Focus on Relevance: Prioritize case studies that showcase native mobile (especially iOS) design, complex operational software, B2B products, or hospitality industry experience.

• Structure Your Narrative: For each case study, clearly define the problem, your role and process, the challenges faced, the solutions you designed, and the measurable outcomes. Use visuals effectively.

• Highlight Collaboration: Demonstrate how you worked with engineers, product managers, and other stakeholders. Explain how you handled disagreements and drove consensus.

• Showcase Systems Thinking: If applicable, discuss your experience with design systems, component libraries, and maintaining design consistency.

• Quantify Impact: Wherever possible, back up your design decisions with data (user research findings, A/B test results, adoption rates, efficiency improvements).

• Be Prepared for Deep Dives: Anticipate questions about your specific contributions, design rationale, and how you would approach future challenges.

Challenge Preparation:

• Understand the Context: Research Lightspeed's POS system, the hospitality industry, and common operational challenges faced by restaurants and bars.

• Think Systemically: Consider how your proposed solutions fit within a larger ecosystem and design system.

• Prioritize and Justify: Be ready to explain your design choices, trade-offs, and how you would prioritize features under time or resource constraints.

• Demonstrate Empathy: Show an understanding of the end-user's perspective, particularly the pressures faced by staff during a busy service.

📝 Enhancement Note: The interview process heavily emphasizes practical application and collaborative problem-solving. A strong portfolio that clearly articulates a user-centered design process within a relevant context (complex mobile, operational software) will be paramount. Candidates should be ready to discuss their strategic thinking and how they influence product direction.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design and prototyping tool, expected to be used for all UI design, wireframing, and collaboration. Proficiency in its advanced features, including component libraries and auto layout, is essential.

• Google Suite: For general collaboration, documentation, and presentations (e.g., Google Docs, Slides, Sheets).

• JIRA: For