Senior Product Designer (Hybrid)

📍 Job Overview

Job Title: Senior Product Designer (Hybrid)

Company: ZipLiens

Location: Franklin, Tennessee, United States

Job Type: Full-Time

Category: Product Design / UX Design

Date Posted: May 19, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead end-to-end product design initiatives, encompassing discovery, wireframing, prototyping, and final UI development for core product areas.

• Define user problems, map complex user flows, and shape information architecture to deliver exceptionally clear and usable experiences within the legal tech SaaS domain.

• Build and evolve a comprehensive Figma design system, including components, patterns, and conventions, to ensure scalability and consistency across the product.

• Partner closely with product managers and engineers to translate complex requirements into intuitive, well-crafted user interfaces and experiences, leveraging AI tools for enhanced ideation and synthesis.

• Conduct and synthesize user research to inform critical design decisions, working with Operations and internal stakeholders to identify areas for product improvement.

📝 Enhancement Note: This role is ZipLiens' first dedicated product designer hire, indicating a significant opportunity to shape product strategy, design practices, and the overall design system from the ground up. The emphasis on AI tools suggests a forward-thinking approach to design workflows.

📈 Primary Responsibilities

• Spearhead the end-to-end design process for key product areas, from initial problem definition and user research through wireframing, prototyping, and high-fidelity UI design.

• Translate complex business requirements and user needs into intuitive information architecture, user flows, and interaction designs that enhance usability and efficiency.

• Develop, maintain, and scale the Figma design system, ensuring consistency in components, patterns, and design conventions across the product.

• Collaborate closely with Product Management and Engineering teams to ensure successful implementation of designs, providing clear specifications and support throughout the development lifecycle.

• Conduct qualitative and quantitative user research, including user interviews and usability testing, to gather insights and validate design decisions.

• Analyze product analytics data to understand user behavior, identify friction points, and iterate on designs for continuous improvement.

• Work with Operations and other internal teams to deeply understand their workflows and how the product can better serve their needs, driving adoption and efficiency.

• Leverage AI tools for ideation, content generation, and research synthesis, integrating them thoughtfully into the design process without compromising core design thinking.

📝 Enhancement Note: The primary responsibilities highlight a blend of strategic ownership and hands-on execution. The expectation to "define problems" and "shape information architecture" points to a role that requires significant strategic thinking beyond just visual design.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent practical experience, is highly recommended for foundational understanding.

Experience: Minimum of 5 years of progressive experience in product design and UX design, with a strong preference for candidates with a background in SaaS or B2B environments.

Required Skills:

• Proven track record of leading end-to-end product design for complex features or products.

• Deep proficiency in Figma, including advanced component creation, auto layout, prototyping, developer handoff, and experience with its AI-assisted features.

• Strong understanding of UX fundamentals, including information architecture, interaction design principles, and accessibility standards (WCAG).

• Experience in conducting user research (interviews, usability testing) and synthesizing findings to inform design decisions.

• Ability to utilize product analytics tools to measure design impact and identify areas for iteration.

• Experience in designing scalable user flows and patterns, with a keen eye for edge cases and complex product scenarios.

• Excellent communication, presentation, and interpersonal skills, with a demonstrated ability to explain design rationale and influence cross-functional stakeholders.

Preferred Skills:

• Experience within the legal tech industry or a related B2B service sector.

• Familiarity with or experience in building and maintaining design systems.

• Experience with AI tools integrated into design workflows for ideation, content, or research.

• Basic understanding of front-end development principles (HTML, CSS, JavaScript) to facilitate better collaboration with engineers.

📝 Enhancement Note: The emphasis on a portfolio demonstrating "end-to-end product thinking" and the ability to "frame problems" and "measure impact" suggests that candidates should be prepared to showcase their strategic problem-solving abilities, not just visual design execution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A compelling portfolio showcasing a minimum of 3-5 end-to-end product design case studies.

• Each case study must clearly articulate the problem statement, your role and contributions, the design process followed (discovery, research, ideation, iteration, validation), key design decisions and trade-offs made, and measurable outcomes or business impact.

• Demonstrate proficiency in Figma, including examples of component usage, auto layout, and prototyping.

• Evidence of using user research and product analytics to drive design decisions and validate solutions.

Process Documentation:

• Showcase examples of how you document design processes, user flows, and information architecture.

• Include examples of interaction design specifications or prototypes that clearly communicate intended behavior to engineering teams.

• Demonstrations of how you have contributed to or built design systems, including component libraries and style guides.

📝 Enhancement Note: The portfolio requirements are heavily geared towards demonstrating strategic thinking and measurable impact, aligning with the "first design hire" nature of the role. Candidates should prioritize case studies that highlight problem-solving and business outcomes over purely aesthetic work.

💵 Compensation & Benefits

Salary Range: The total base salary range for this role is $103,000 - $140,000 annually. The final compensation will be determined based on the candidate's skills, experience, and alignment with the role's requirements.

Benefits:

• Private Health Care Plan (Medical, Dental & Vision)

• Company Health Savings Account (HSA) contributions for High Deductible Health Plan (HDHP) participants

• Flexible Spending Accounts (Health & Dependent Care) for pre-tax savings

• Company-Paid Short-Term Disability Coverage to provide income protection

• Voluntary Long-Term Disability, Life Insurance, Accidental Death & Dismemberment (AD&D), and Supplemental Coverage Options for enhanced protection

• 401(k) Retirement Plan with a generous Company Match for long-term financial planning

• Paid Time Off (PTO) including Vacation Time, Sick Time, and observance of Select Holidays

• Paid Parental Leave to support new parents

Working Hours: The standard working hours are assumed to be 40 hours per week, typical for a full-time position. The "Hybrid" work arrangement suggests flexibility in balancing remote and in-office work, with potential for some in-office collaboration days in Franklin, TN.

📝 Enhancement Note: The salary range provided is based on the explicit Pay Disclosure in the job description. The benefits listed are comprehensive and typical for a growing SaaS company, with a focus on health, financial well-being, and work-life balance. The "Hybrid" nature implies a need for local presence in Franklin, TN, for a portion of the work week.

🎯 Team & Company Context

🏢 Company Culture

Industry: Zipliens operates within the Legal Tech (Legal Technology) industry, specifically focusing on lien resolution services powered by proprietary software. This niche involves complex financial and legal processes, requiring a deep understanding of both user needs and regulatory environments.

Company Size: ZipLiens is likely a growing startup or early-stage company, indicated by hiring their "first product designer." This suggests a dynamic, fast-paced environment where individuals can have a significant impact and influence.

Founded: While the founding date is not specified, the mention of "several years of high growth" implies an established operational history, allowing for the development of a market-leading position in lien resolution.

Team Structure:

• As the first product designer, you will likely operate with a high degree of autonomy, reporting to a Head of Product, CTO, or a senior leadership role.

• Collaboration will be essential with a lean Product Management and Engineering team.

Methodology:

• Data-driven decision-making is expected, utilizing product analytics to validate designs and measure impact.

• Lean and agile development methodologies are probable, allowing for rapid iteration and response to user feedback.

• A strong emphasis on user-centered design principles will be crucial, ensuring the product meets the complex needs of legal professionals and operations teams.

Company Website: https://zipliens.com/

📝 Enhancement Note: The company culture is likely to be entrepreneurial, emphasizing speed, impact, and a collaborative spirit. As the first design hire, the candidate will play a pivotal role in defining and shaping the design culture and processes.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Senior Product Designer," indicating a mid-to-senior level position requiring significant experience and the ability to work independently. The expectation to "lead end-to-end design" and "define problems" suggests a strategic contributor role rather than purely execution-focused.

Reporting Structure: The Senior Product Designer will likely report to a Product Manager, Head of Product, or CTO, given it's the first design hire. This provides direct visibility to senior leadership and an opportunity to influence product strategy.

Operations Impact: The Senior Product Designer will have a direct and significant impact on the usability, efficiency, and adoption of ZipLiens' core software. By improving the user experience for legal firms and internal Operations teams, they will contribute to faster settlement times for injured parties and increased operational efficiency for ZipLiens.

Growth Opportunities:

• Team Leadership: As ZipLiens grows, there will be opportunities to build and lead a product design team, establishing hiring practices, mentorship programs, and design standards.

• Strategic Influence: The role offers a chance to significantly influence product direction, design strategy, and the overall user experience vision for the company.

• Skill Development: Opportunities to deepen expertise in SaaS design, B2B UX, design system development, and potentially explore AI-driven design tools and methodologies.

• Domain Expertise: Develop specialized knowledge in the complex legal tech and lien resolution domain.

📝 Enhancement Note: The "first design hire" status presents a unique growth trajectory, offering leadership potential and the chance to build a design function from its inception, rather than just joining an existing one.

🌐 Work Environment

Office Type: The role is designated as "Hybrid," indicating a blend of remote work and in-office presence at the Franklin, Tennessee location. This suggests a need for local candidates or those willing to relocate, with a commitment to regular in-office collaboration.

Office Location(s): Franklin, Tennessee, United States. This location is part of the greater Nashville metropolitan area, offering a growing business environment.

Workspace Context:

• Collaborative Environment: The hybrid model implies dedicated in-office days for team collaboration, brainstorming sessions, and cross-functional meetings with Product and Engineering teams.

• Tools & Technology: Access to a robust design toolset, including Figma, and potentially other collaboration and project management software. The company also encourages leveraging AI tools for design.

• Impactful Work: The opportunity to work on a product with a clear real-world impact, contributing to faster settlements for individuals and improved efficiency for legal professionals and internal operations.

Work Schedule: While specific hours aren't detailed, a standard 40-hour work week is implied for this full-time role. The hybrid nature allows for flexibility in managing work location.

📝 Enhancement Note: The hybrid arrangement in Franklin, TN, is a key consideration for applicants. It suggests a need for candidates who can effectively balance remote work with in-person collaboration and who are located within commuting distance or willing to relocate.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, skills, and alignment with the role's requirements.

• Portfolio Presentation: A key stage will involve presenting your portfolio, focusing on 2-3 case studies that demonstrate end-to-end product thinking, problem-solving, and measurable impact. Be prepared to discuss your process, decisions, and trade-offs.

• Cross-Functional Interviews: Meetings with Product Managers and Engineers to assess collaboration style, technical understanding, and ability to translate design into development.

• Design Challenge/Exercise: Potentially a take-home assignment or live design exercise focused on a specific problem relevant to ZipLiens' product, testing your strategic thinking, problem-solving skills, and design craft.

• Final Rounds: Discussions with senior leadership (e.g., CTO, CEO) to evaluate cultural fit, strategic alignment, and overall potential contribution to the company.

Portfolio Review Tips:

• Focus on Process & Impact: Clearly articulate the problem you were solving, your specific role, the methodologies used (research, ideation, testing), your design decisions, and the resulting impact (user satisfaction, business metrics, efficiency gains). Quantify impact wherever possible.

• Showcase Figma Mastery: Highlight your proficiency with Figma, including advanced features like component libraries, auto layout, and prototyping.

• Demonstrate Problem Framing: Emphasize how you identified and defined user problems and business needs before jumping into solutions.

• Explain Trade-offs: Be ready to discuss difficult decisions and trade-offs you made during the design process and why.

• Tailor to ZipLiens: Research ZipLiens, their product, and the legal tech industry. Frame your case studies to highlight relevant experience and understanding of their challenges.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with lien resolution processes and common challenges in the legal industry and B2B SaaS.

• Think Strategically: Approach any design challenge by first defining the problem, understanding the users, and outlining potential solutions before diving into detailed UI.

• Focus on Scalability & Efficiency: Given ZipLiens' business, consider how your solutions would scale and improve operational efficiency.

• Prepare to Articulate Your Thinking: Be ready to clearly explain your thought process, including any assumptions made, and how you would validate your proposed solution.

📝 Enhancement Note: The interview process emphasizes a holistic evaluation, from design craft and strategic thinking to collaboration and cultural fit. The portfolio presentation and any design challenge will be critical in demonstrating your ability to deliver impactful solutions in a B2B SaaS context.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design tool for UI design, wireframing, prototyping, and design system management. Deep proficiency is a must, including advanced features like components, auto layout, and collaborative workflows.

• AI Tools: The company encourages the use of AI tools for ideation, content generation, and research synthesis. Specific tools are not listed, implying flexibility and a willingness to adopt new technologies.

Analytics & Reporting:

• Product Analytics Tools: Experience with tools like Google Analytics, Mixpanel, Amplitude, or similar platforms is expected for validating design decisions and measuring impact.

CRM & Automation:

• While not directly a design tool, familiarity with CRM systems (like Salesforce, HubSpot) and automation platforms can provide context on how design integrates with broader business operations, especially in a B2B SaaS environment.

📝 Enhancement Note: The emphasis on Figma and AI tools highlights the company's commitment to modern design practices and efficiency. Familiarity with product analytics is crucial for demonstrating data-informed design.

👥 Team Culture & Values

Operations Values:

• Impact-Driven: A strong focus on delivering tangible results that improve user experience and drive business outcomes, particularly in efficiency and speed for legal settlements.

• User-Centricity: A commitment to understanding and solving the real problems of legal professionals and internal operations teams.

• Collaboration & Transparency: Open communication and close partnerships between design, product, and engineering are essential for success.

• Innovation & Adaptability: A willingness to explore new tools (like AI) and adapt to a fast-moving startup environment.

• Growth Mindset: Encouraging continuous learning and professional development to stay at the forefront of design and technology.

Collaboration Style:

• Cross-Functional Partnership: Close collaboration with Product Managers to define product strategy and requirements, and with Engineers to ensure faithful and efficient implementation of designs.

• Iterative Feedback Loops: A culture of seeking and providing constructive feedback early and often throughout the design and development process.

• Knowledge Sharing: As the first design hire, there will be an opportunity to establish best practices and share knowledge across teams.

📝 Enhancement Note: The culture is likely to be fast-paced, results-oriented, and highly collaborative, typical of a growing tech company. The emphasis on "impact" and "user-centricity" aligns with the core mission of improving the legal resolution process.

⚡ Challenges & Growth Opportunities

Challenges:

• Establishing Design Practice: As the first product designer, you will be responsible for building the design function, including processes, standards, and potentially future hires.

• Balancing Speed & Quality: Navigating a fast-moving startup environment while ensuring high-quality, user-centered design and a scalable design system.

• Domain Complexity: Gaining a deep understanding of the intricacies of lien resolution and the legal industry to design effective solutions.

• Cross-Functional Alignment: Ensuring consistent understanding and buy-in for design decisions across Product, Engineering, and Operations teams.

Learning & Development Opportunities:

• Leadership Development: Opportunity to grow into a design leadership role as the company scales.

• Design System Ownership: Full ownership and development of a critical design asset that will evolve with the company.

• AI Tool Integration: Gaining practical experience and expertise in leveraging AI tools within a design workflow.

• B2B SaaS & Legal Tech Expertise: Deepening knowledge in a specialized and high-impact industry.

📝 Enhancement Note: The challenges are directly tied to the unique opportunity of being the inaugural product designer, offering significant potential for personal and professional growth in exchange for navigating ambiguity and establishing foundational practices.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to define a product or feature from scratch. What was your process, and how did you ensure it met user needs and business goals?" (Focus on problem framing, research, and impact measurement).

• "How do you approach building and scaling a design system? What are the key challenges and best practices?" (Highlight your Figma expertise and strategic thinking on consistency and efficiency).

Company & Culture Questions:

• "What interests you about ZipLiens and the legal tech industry specifically?" (Research the company's mission, product, and market position).

• "How would you approach collaborating with product managers and engineers who may not have a strong design background?" (Emphasize your communication skills and ability to advocate for design).

Portfolio Presentation Strategy:

• Tell a Story: Structure your case studies as narratives, highlighting the problem, your journey, and the resolution.

• Quantify Impact: Use data and metrics wherever possible to demonstrate the success of your designs.

• Show, Don't Just Tell: Use visuals, prototypes, and clear explanations to convey your design thinking and execution.

• Be Ready for Deep Dives: Anticipate detailed questions about your process, decision-making, and the rationale behind your design choices.

• Highlight Figma Proficiency: Be prepared to navigate your Figma files or share specific examples of components, auto layout, and prototyping in action.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, end-to-end design ownership, and a data-driven approach, alongside strong Figma skills and collaborative capabilities.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on Workable.

• Customize Your Resume: Tailor your resume to highlight your 5+ years of product/UX design experience, specifically mentioning SaaS and B2B environments, and any experience with legal tech or similar complex B2B domains. Use keywords from the job description such as "end-to-end design," "Figma," "design system," "user research," and "product analytics."

• Curate Your Portfolio: Select 2-3 of your strongest end-to-end product design case studies. Ensure each clearly outlines the problem, your process, key decisions, and measurable outcomes. Prioritize case studies that showcase strategic thinking, problem-solving, and proficiency in Figma.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on storytelling, quantifying impact, and clearly articulating your design rationale and trade-offs. Be ready to discuss your experience with AI tools in design.

• Research ZipLiens: Understand their mission, product offering, target audience (legal firms, operations teams), and their position in the legal tech market. This will help you tailor your application and prepare for interview questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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