Senior Product Designer - Enterprise AI

📍 Job Overview

Job Title: Senior Product Designer - Enterprise AI

Company: Intact FC

Location: Montréal, Quebec, Canada | Toronto, Ontario, Canada

Job Type: Full-time

Category: Product Design / User Experience (UX) / Enterprise AI

Date Posted: September 03, 2026

Experience Level: 5+ Years

Remote Status: Hybrid

🚀 Role Summary

• Lead the design of human-AI experiences within the Enterprise AI team, focusing on the Claims portfolio.

• Drive product strategy and influence roadmaps by leveraging user insights, business objectives, and operational realities.

• Design end-to-end digital solutions, integrating AI capabilities into products, workflows, and business processes.

• Collaborate closely with multidisciplinary agile teams, including product managers, data scientists, engineers, and operations.

• Champion user-centered and data-driven design practices, contributing to the continuous improvement of AI design methodologies.

📝 Enhancement Note: This role is positioned within an "Enterprise AI" team specifically focused on "Claims portfolio" design, indicating a need for a designer adept at complex, regulated, and operational environments. The emphasis on "human-AI experiences" suggests a focus on ethical AI, user trust, and seamless integration of AI into existing workflows, rather than purely generative interfaces.

📈 Primary Responsibilities

• Conceive and evolve Intact's digital ecosystem by designing responsible human-AI experiences for the Claims portfolio.

• Lead discovery initiatives to identify opportunities, frame complex problems, validate assumptions, and gain stakeholder alignment prior to solution development.

• Design intuitive, effective, and visually compelling user experiences that directly support user needs and critical business objectives within the insurance domain.

• Contribute significantly to strategic planning and roadmap definition in close partnership with product management and multidisciplinary agile teams.

• Effectively present design concepts, work-in-progress, and final solutions to diverse audiences, including senior executives and key stakeholders.

• Partner with a multi-disciplinary team (product managers, data scientists, engineers, operations) to deliver end-to-end solutions from initial conception through launch and subsequent iteration cycles.

• Leverage and advocate for improvements within Design System libraries and design guidelines across multiple brands, while actively participating in the broader design community.

• Drive alignment across business, product, and technology stakeholders through skilled facilitation, compelling storytelling, and evidence-based recommendations.

• Provide and solicit constructive feedback from fellow designers and collaborators to elevate the overall quality of design output and practice.

• Support team growth by offering guidance, coaching, and mentorship to more junior designers or team members.

• Elevate the team’s AI design practices, methodologies, and processes, acting as a champion for user-centered, data-driven design principles.

📝 Enhancement Note: The responsibilities highlight a blend of strategic influence, hands-on design execution, and team leadership. The emphasis on "discovery initiatives," "framing problems," and "driving alignment" points to a senior role requiring strong problem-solving and communication skills beyond pure visual design.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design (e.g., Graphic Design, Interaction Design, HCI), Computer Science, or a related field is typically expected for a Senior Product Designer role.

Experience: 5+ years of progressive experience designing and delivering impactful digital products with a demonstrable track record of achieving significant business and user outcomes.

Required Skills:

• 5+ years of experience designing and delivering digital products with a demonstrated track record of business and user impact.

• Proven capacity to understand complex business needs and translate them into clear, actionable design requirements.

• Extensive experience solving complex problems and leading design initiatives from ideation to launch.

• Demonstrated ability to deliver end-to-end digital solutions within a cross-functional team environment, utilizing an iterative approach and leveraging quantitative and qualitative measurement.

• Ability to navigate ambiguity, effectively frame problems, and contribute to multiple initiatives concurrently.

• Expertise in usability and user-centered design (UCD) practices, complemented by strong visual design skills.

• Mastery of design and prototyping tools, with a strong preference for Figma.

• Experience producing key design artifacts including customer journey maps, process flows, wireframes, prototypes, and polished interface design files.

• Excellent communication, storytelling, and presentation skills with a proven ability to influence stakeholders at all levels.

• Strong facilitation and stakeholder management skills, essential for aligning cross-functional teams and influencing decisions through design.

• Ability to work effectively in a collaborative environment with a strong focus on teamwork, innovation, and open communication. Preferred Skills:

• Experience designing AI-powered products, such as copilots, recommendation systems, automation workflows, or agentic experiences.

• Understanding of generative AI, machine learning concepts, and their implications on product and experience design.

• Experience designing for enterprise software, operational tools, or workflow-intensive applications.

• Experience measuring product outcomes through experimentation, analytics, A/B testing, and continuous optimization.

• Experience working within highly regulated or complex business environments (e.g., financial services, insurance).

• Bilingualism (English and French) is required for candidates located in Quebec due to regular interaction with colleagues across Canada.

📝 Enhancement Note: The requirements emphasize a blend of core UX/UI skills with a strong leaning towards strategic thinking, problem-solving in complex environments, and stakeholder influence. The explicit mention of "Enterprise AI," "Claims portfolio," and "regulated environments" suggests a need for designers who can handle intricate business logic and compliance.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end product design projects, with a clear emphasis on problem definition, design process, and measurable outcomes.

• Specific case studies demonstrating experience with complex enterprise solutions, AI-driven products, or workflow optimization.

• Visual examples of wireframes, user flows, interactive prototypes, and high-fidelity visual designs.

• Evidence of user research, usability testing, and how insights informed design decisions.

• Documentation of collaboration with cross-functional teams (product, engineering, data science, operations) and stakeholder management.

• Projects that highlight the ability to integrate AI capabilities into user experiences and business processes. Process Documentation:

• Showcase examples of your process for leading discovery initiatives, framing problems, and validating assumptions.

• Include documentation of how you translate business needs and operational realities into design requirements.

• Provide examples of how you leverage design systems and contribute to their evolution.

• Demonstrate your approach to iterative design, incorporating feedback, and measuring product outcomes through experimentation and analytics.

📝 Enhancement Note: For a senior role, particularly in Enterprise AI, the portfolio must go beyond just visual polish. It needs to clearly articulate the candidate's strategic thinking, problem-framing abilities, understanding of complex systems, and impact on business/user outcomes. Demonstrating experience with AI integration and regulated environments will be crucial.

💵 Compensation & Benefits

Salary Range: 94,200 - 115,200 CAD per year (based on a 35-hour workweek).

Annual Bonus Target: 12% of base salary, with a potential payout of up to double the target, subject to personal and company performance.

Benefits:

• Flexible work arrangements and a hybrid work model.

• Option to purchase up to 5 extra days off per year.

• Comprehensive benefits supporting physical and mental wellbeing, including telemedicine and a Wellness Account.

• Share plan and other savings programs, with Intact matching 50% of net shares purchased through the Employee Share Purchase Plan (ESPP).

• Potential for guaranteed income for life through a defined benefit pension plan.

Working Hours: 35 hours per week, with a hybrid work model implying a mix of in-office and remote work.

📝 Enhancement Note: The salary range provided is for a 35-hour workweek. The description explicitly encourages candidates outside this range to apply, indicating flexibility. The comprehensive benefits package, including a defined benefit pension plan and significant bonus potential, points to a competitive total compensation offering for experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Insurance. Intact FC is a leading provider of insurance solutions, operating in a highly regulated and complex industry. This context implies a need for design that is both innovative and compliant, with a strong focus on user trust and operational efficiency.

Company Size: Intact Financial Corporation is a large, established organization. This typically means robust processes, opportunities for cross-functional collaboration, and potential for career advancement within a structured environment.

Founded: Intact has a long history, signifying stability and deep market expertise. This heritage likely influences its values and approach to business, emphasizing resilience and long-term commitment.

Team Structure:

• The role is within the "Enterprise AI" team, which is part of a larger "product and design team."

• The Senior Product Designer will partner with a "multi-disciplinary team (product managers, data scientists, engineers, operations)" within an agile framework.

• This suggests a collaborative, cross-functional team structure focused on delivering integrated solutions. Methodology:

• The team operates within an agile framework, emphasizing iterative development and collaboration.

• Design practices are user-centered, data-driven, and informed by operational realities.

• There's a strong focus on AI design practices, with an expectation to elevate these methodologies.

• The company values teamwork, innovation, open minds, and employee well-being.

Company Website: [Company URL not provided, but can be inferred as intactfc.com]

📝 Enhancement Note: Intact's emphasis on "Win As A Team," "respect," and "diversity" suggests a culture that values collaboration, inclusivity, and collective success. The "employee promise" highlights a commitment to employee support, growth, and performance-driven rewards, indicating a positive and development-oriented work environment.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a level of expertise and autonomy. The responsibilities involve leading design initiatives, influencing strategy, and mentoring others, signifying a mid-to-senior career stage with potential for leadership.

Reporting Structure: The role reports into the "product and design team" and collaborates closely with product managers, data scientists, engineers, and operations. While the direct reporting manager isn't specified, the seniority implies reporting to a Design Lead, Manager, or Director.

Operations Impact: The Senior Product Designer has a direct impact on the "digital ecosystem" and the "Claims portfolio," specifically by designing "responsible human-AI experiences." This role is critical for improving operational efficiency, enhancing user (internal/external) experiences, and driving "meaningful, measurable outcomes" through AI integration.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in designing AI-powered products, generative AI, machine learning integration, and complex enterprise workflows.

• Leadership Development: Opportunities to mentor junior designers, lead design initiatives, and potentially move into a Lead Designer or management role within the product and design team.

• Industry Specialization: Become a subject matter expert in AI design within the insurance and financial services sector, a high-demand area.

• Cross-functional Exposure: Gain extensive experience working with data scientists, product managers, and operations teams, broadening understanding of business processes.

• Continuous Learning: Contribute to and benefit from the design community, with access to learning resources and opportunities to elevate design practices.

📝 Enhancement Note: The role offers significant growth potential for designers looking to specialize in Enterprise AI and complex domains. The emphasis on mentorship and leadership suggests a clear path for career progression within Intact.

🌐 Work Environment

Office Type: The company offers a "hybrid work model," indicating a blend of in-office and remote work. This suggests a modern, flexible work environment designed to foster collaboration while accommodating individual work preferences.

Office Location(s): Roles are available in Montréal, Quebec, and Toronto, Ontario, Canada. Both are major urban centers with established business communities.

Workspace Context:

• The hybrid model likely means a mix of dedicated office space for collaboration and remote work for focused individual tasks.

• Expect a technology-rich environment with access to standard design tools and potentially specialized AI/ML platforms.

• Opportunities for direct interaction with product managers, data scientists, engineers, and operations teams, fostering a collaborative and integrated workflow.

• The company culture emphasizes teamwork, open minds, and innovation, suggesting a dynamic and engaging workspace.

Work Schedule: The standard is 35 hours per week. The hybrid model and emphasis on flexible work arrangements suggest some flexibility in daily scheduling, while ensuring core team collaboration hours are met.

📝 Enhancement Note: The hybrid model and emphasis on collaboration indicate a work environment that balances flexibility with the need for in-person interaction for strategic discussions and team building, crucial for complex design projects.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, skills, and alignment with the role requirements.

• Design Challenge/Case Study: Likely a practical exercise or a deep dive into a portfolio case study focusing on problem-solving, design process, and AI integration. Expect to present your work and rationale.

• Stakeholder Interviews: Discussions with hiring managers, product managers, engineers, and potentially other designers to assess technical skills, collaborative abilities, and cultural fit.

• Executive/Senior Leadership Interview: A final discussion to assess strategic thinking, leadership potential, and overall alignment with Intact's values and goals.

Portfolio Review Tips:

• Highlight AI/Enterprise Experience: Prioritize projects that showcase your ability to design for complex enterprise environments, integrate AI capabilities, and drive measurable business outcomes.

• Structure for Clarity: For each project, clearly articulate the problem, your role, the design process, key decisions, challenges overcome, and the impact/results. Use visuals effectively.

• Showcase Process: Demonstrate your approach to discovery, user research, ideation, prototyping, testing, and iteration, especially in the context of AI.

• Quantify Impact: Whenever possible, use metrics and data to demonstrate the success of your designs (e.g., improved efficiency, reduced errors, increased user adoption).

• Tailor to Intact: Research Intact's business, values, and the specific context of the Claims portfolio to tailor your presentation and highlight relevant skills.

Challenge Preparation:

• Problem Framing: Practice articulating how you would approach a complex problem, especially one involving AI and operational workflows.

• AI Design Principles: Be ready to discuss your understanding of responsible AI, human-AI interaction, and the unique challenges of designing with AI.

• Stakeholder Alignment: Prepare examples of how you have successfully driven alignment and influenced decisions among diverse stakeholders.

• Collaboration: Be ready to discuss your experience working in multidisciplinary, agile teams.

📝 Enhancement Note: The interview process will likely be rigorous, focusing on both design craft and strategic impact. A strong portfolio that clearly articulates the design process and quantifiable results, especially in enterprise AI contexts, is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (explicitly mentioned as mastery required). Proficiency in other industry-standard tools like Sketch, Adobe Creative Suite, or InVision may also be beneficial.

• UX Research Tools: Experience with tools for user interviews, surveys, usability testing (e.g., UserTesting.com, Qualtrics, SurveyMonkey) is an asset.

• Collaboration & Project Management: Familiarity with tools like Jira, Confluence, Asana, or Trello for agile workflows and documentation.

• Communication: Slack, Microsoft Teams for day-to-day team communication.

Analytics & Reporting:

• Experience with product analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel) for measuring product outcomes.

• Understanding of A/B testing methodologies and tools.

• Ability to interpret data and translate insights into design improvements. CRM & Automation:

• While not directly a CRM role, understanding how design integrates with operational workflows and potentially CRM systems (like Salesforce) for enterprise applications is advantageous.

• Familiarity with automation concepts is key, given the AI focus.

📝 Enhancement Note: Figma proficiency is a hard requirement. The role also implies a need to work with data-driven insights and understand how designs impact business processes, suggesting familiarity with analytics and a general awareness of enterprise system integrations.

👥 Team Culture & Values

Operations Values:

• Win As A Team: Emphasis on collaboration, shared success, and supporting colleagues. Operations professionals are expected to contribute to collective goals.

• Respect: Valuing diversity, inclusivity, and creating an accessible workplace where unique perspectives are encouraged.

• Customer Focus: A commitment to understanding and serving the needs of customers (internal or external) through thoughtful design and operational efficiency.

• Innovation & Growth Mindset: Encouraging new ideas, continuous learning, and adaptability in a dynamic environment.

• Data-Driven Decision Making: Utilizing insights from data and user research to inform design and operational improvements.

Collaboration Style:

• Cross-functional Integration: Working closely with product managers, data scientists, engineers, and operations teams to deliver integrated solutions.

• Open Communication: A culture that encourages sharing feedback constructively, open dialogue, and active listening.

• Agile Methodology: Embracing iterative processes, flexibility, and continuous improvement through teamwork.

• Mentorship & Knowledge Sharing: A supportive environment where experienced team members guide and develop others, and knowledge is shared freely.

📝 Enhancement Note: Intact's stated values of "Respect" and "Win As A Team" are central. For operations roles, this translates to a collaborative spirit, a focus on inclusive design and processes, and a commitment to shared objectives over individual achievements.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI Complexity: Navigating the nuances of human-AI interaction, ensuring responsible AI deployment, and designing for user trust and understanding in AI-driven systems.

• Enterprise & Regulated Environments: Designing effective solutions within the constraints of enterprise software, complex business processes, and stringent regulatory requirements in the insurance sector.

• Balancing Innovation with Operational Reality: Integrating cutting-edge AI capabilities while ensuring seamless fit into existing, often critical, operational workflows.

• Stakeholder Alignment: Driving consensus and buy-in across diverse stakeholders with varying technical understanding and business priorities.

Learning & Development Opportunities:

• AI Design Specialization: Deepen expertise in cutting-edge AI product design, including generative AI and machine learning applications.

• Industry Expertise: Gain in-depth knowledge of the insurance and financial services industry, its operational intricacies, and regulatory landscape.

• Leadership and Mentorship: Develop skills in leading design initiatives, mentoring junior team members, and potentially managing design projects or teams.

• Cross-Disciplinary Learning: Broaden understanding of data science, product management, and operational strategy through close collaboration.

• Continuous Professional Development: Access to internal and external training, conferences, and resources to stay abreast of design and AI trends.

📝 Enhancement Note: The challenges are inherent to working with advanced technology in a complex industry. The growth opportunities are substantial for a designer eager to specialize and lead in the high-demand field of Enterprise AI.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a human-AI experience for a complex claims processing workflow, considering potential biases and user trust?" (Focus on your discovery, problem-framing, and ethical AI considerations).

• "Describe a situation where you had to align multiple stakeholders with differing opinions on a product design. How did you achieve consensus?" (Highlight your facilitation, communication, and influencing skills).

• "How do you measure the success of a product design, particularly one involving AI or automation? What metrics would you track?" (Showcase your data-driven approach and understanding of impact). Company & Culture Questions:

• "What interests you about Intact and our focus on Enterprise AI in the Claims portfolio?" (Research Intact's mission, values, and recent AI initiatives).

• "How do you contribute to a collaborative and inclusive team environment?" (Relate to Intact's values of "Win As A Team" and "Respect").

• "Describe your experience mentoring or guiding other designers." (Demonstrate your leadership potential and willingness to share knowledge). Portfolio Presentation Strategy:

• Narrative Flow: Tell a compelling story for each case study, emphasizing the "why" behind your design decisions.

• Process Visualization: Clearly map out your design process, from problem definition to final solution, using visuals like diagrams and flowcharts.

• AI Integration Focus: For relevant projects, explicitly detail how you designed for AI, the challenges encountered, and the resulting user experience.

• Quantifiable Outcomes: Present data and metrics that demonstrate the impact of your designs on users and the business.

• Interactive Elements: If possible, prepare a live demo of a prototype or be ready to walk through Figma files to showcase your craft and attention to detail.

📝 Enhancement Note: The interview process will likely probe your ability to think strategically, solve complex problems, and collaborate effectively, with a strong emphasis on your experience with AI and enterprise solutions.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided Workday link, ensuring your resume and portfolio are up-to-date and clearly highlight relevant experience.

• Portfolio Customization: Curate your portfolio to prominently feature projects demonstrating your experience with enterprise software, AI-powered products, complex workflows, and measurable business impact. Tailor case studies to showcase your problem-framing and strategic design thinking.

• Resume Optimization: Ensure your resume uses keywords from the job description, such as "Enterprise AI," "Product Design," "Human-AI experiences," "Figma," "stakeholder management," and "data-driven design." Quantify achievements wherever possible.

• Interview Preparation: Practice articulating your design process, problem-solving approach, and experience with AI integration. Prepare specific examples for behavioral questions related to collaboration, leadership, and handling ambiguity.

• Company Research: Thoroughly research Intact FC, its mission, values, and its strategic focus on AI. Understand the insurance industry and the specific challenges within the Claims portfolio to demonstrate genuine interest and fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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