Senior Product Designer, Clinical Workflows

📍 Job Overview

Job Title: Senior Product Designer, Clinical Workflows

Company: Flatiron Health

Location: New York, NY, United States (NY office)

Job Type: Full-time

Category: Product Design / UX Design (Healthcare Technology)

Date Posted: May 01, 2026

Experience Level: Senior (5+ years)

Remote Status: Hybrid

🚀 Role Summary

• Design and implement complex clinical workflows within Flatiron's OncoEMR electronic health record system, directly impacting cancer patient care.

• Lead the end-to-end design process, from initial user research and problem discovery through to feature implementation and post-launch analysis.

• Leverage and strategically evaluate AI design tools to accelerate prototyping, streamline documentation, and enhance design workflows.

• Collaborate closely with a diverse, cross-functional team of product managers, engineers, clinical experts, and fellow designers to shape product strategy and roadmap.

• Contribute to and evolve Flatiron's shared design system, ensuring consistency and supporting new interaction paradigms across products.

📝 Enhancement Note: While the title is "Senior Product Designer," the emphasis on "Clinical Workflows" and the healthcare industry context suggests a specialized role that requires deep understanding of user needs within a complex, regulated environment. The integration of AI design tools is a significant modern differentiator.

📈 Primary Responsibilities

• Conduct comprehensive user research, including observation and interviews with doctors, nurses, and operations staff, to identify user needs and pain points within clinical settings.

• Translate complex user requirements and clinical data into intuitive, user-centered digital experiences, paying close attention to edge cases and display states for patient data.

• Generate hypotheses and frame solutions using both quantitative and qualitative research methods to validate design concepts and product strategies.

• Create and present low and high-fidelity prototypes to internal and external stakeholders, gathering feedback to iterate on interaction design and user flow.

• Partner with product managers and engineering leads to define quarterly objectives and key results (OKRs), providing strategic design input for roadmap planning.

• Champion user trust and clinical safety by meticulously designing for accuracy, transparency, and a deep understanding of AI's role in clinical decision-making.

• Contribute to the ongoing development and refinement of the company's design system, ensuring scalability and adherence to UI consistency standards.

• Facilitate design thinking workshops and presentations to build alignment and communicate proposed solutions to diverse audiences.

📝 Enhancement Note: The responsibilities highlight a proactive and strategic design role, not just execution. The emphasis on research, hypothesis generation, AI evaluation, and cross-functional collaboration indicates a senior-level expectation for influencing product direction and strategy.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field is typically expected for senior product design roles. Equivalent practical experience will also be considered.

Experience: 5+ years of experience in product design, user experience (UX) design, or interaction design, with a strong focus on designing complex, multi-step workflows.

Required Skills:

• Proven expertise in user-centered design (UCD) practices and methodologies.

• Mastery of contemporary design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite).

• Demonstrated experience with AI design tools and a nuanced understanding of their strategic application in product development.

• Strong portfolio showcasing end-to-end product design process, problem-solving capabilities, and delivered user experiences.

• Excellent stakeholder management and communication skills, with the ability to articulate complex ideas clearly to diverse audiences.

• Experience conducting user research (qualitative and quantitative) and translating insights into actionable design decisions.

• Familiarity with design systems, including contributing to and working within established frameworks.

Preferred Skills:

• Experience designing within the healthcare industry, specifically with Electronic Health Records (EHR) or clinical software.

• Knowledge of health informatics principles and regulatory considerations in healthcare technology.

• Experience with AI implementation, specifically articulating its strategic value and impact on clinical safety and user trust.

• Familiarity with agile development methodologies and cross-functional team collaboration in a tech environment.

• Ability to mentor junior designers and contribute to design team best practices.

📝 Enhancement Note: The requirements emphasize both hard design skills and soft skills crucial for a senior role. The specific mention of AI design tools and their strategic evaluation is a key differentiator that candidates should highlight. The portfolio requirement is particularly detailed, asking for a narrative of the entire design process.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio that clearly articulates the candidate's design process from problem identification to solution delivery.

• Case studies demonstrating the ability to tackle complex, multi-step workflows, with a focus on clinical or regulated environments if possible.

• Evidence of user research methodologies employed, including how insights informed design decisions and led to measurable improvements.

• Examples of how AI design tools were leveraged to accelerate workflows, enhance prototypes, or inform strategic decisions, including a discussion of their limitations and impact on user trust.

• Demonstrations of collaboration with cross-functional teams (product, engineering, clinical) and how alignment was achieved.

• Prototypes (low-fidelity to high-fidelity) showcasing interaction design, user flow, and the handling of complex data states.

Process Documentation:

• The portfolio should implicitly or explicitly demonstrate the candidate's ability to document their design process, including user research findings, design rationale, and iteration history.

• Candidates should be prepared to discuss their approach to creating design documentation for feature implementation and stakeholder communication.

• Articulate how they ensure design consistency and adherence to best practices through documentation and system evolution.

📝 Enhancement Note: The portfolio is explicitly called out as a critical component, requiring more than just visual examples. It needs to tell a story of problem-solving, process, collaboration, and impact, with a specific focus on the strategic use of AI and handling complex workflows.

💵 Compensation & Benefits

Salary Range: For a Senior Product Designer in New York, NY, with 5+ years of experience and specialized skills in clinical workflows and AI design tools, the estimated salary range would typically be between $140,000 and $190,000 annually. This range is based on industry benchmarks for senior design roles in major tech hubs, considering the specific demands of the healthcare technology sector and the company's standing.

Benefits:

• Work/Life Autonomy: Flexible work hours and flexible paid time off (PTO) provide significant control over personal schedules.

• Comprehensive Compensation: Includes salary, potential bonuses, and equity (if applicable, though not explicitly stated).

• Retirement Planning: 401(k) contribution matching or company contributions to support long-term financial goals.

• Financial Health: Access to financial health resources, including personalized 1:1 financial advice to manage personal finances effectively.

• Mental Well-being: Robust mental well-being tools and services available to support employees' psychological health.

• Parental Support: Comprehensive parental benefits and policies, including family-building care and generous paid leave for new parents.

• Path to Parenthood: Specialized programs designed to support fertility treatments, adoption, and surrogacy processes.

• Healthcare Travel Support: Assistance for travel related to safe healthcare services, ensuring access to necessary medical care.

Working Hours: The role is hybrid, with 3 designated office days per week, set by the individual and their team. The standard workday is likely around 8 hours, totaling approximately 40 hours per week, with flexibility built into the schedule.

📝 Enhancement Note: Salary estimation is based on industry data for Senior Product Designers in NYC. The provided benefits are extensive and highly valuable, particularly those related to work-life balance, family support, and financial/mental well-being, which are attractive to experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Health Informatics. Flatiron Health is a leader in building modern, connected oncology ecosystems, leveraging real-world data to improve cancer care and accelerate research.

Company Size: Flatiron Health is a significant player in its field, likely falling into the medium to large enterprise category (500-5000 employees, based on typical industry structures). This size offers a balance of established processes and opportunities for impact.

Founded: Flatiron Health was founded in 2010. This relatively recent founding means the company has a modern approach to technology and business, while also having built a substantial presence and product suite.

Team Structure:

• Operations Team: While this role is in Product Design, it operates within the broader context of the company's GTM and operational functions. The design team likely consists of multiple designers (including other seniors and potentially leads) specializing in different product areas.

• Reporting Structure: The Senior Product Designer will report to a Design Manager or Head of Design, working closely with Product Managers and Engineering Leads for specific product initiatives.

• Cross-functional Collaboration: The role is inherently cross-functional, requiring constant collaboration with Product Management, Engineering, Clinical Experts, Data Science, and potentially Marketing/Sales Operations for Go-To-Market readiness.

Methodology:

• Data-Driven Design: The company's mission is rooted in learning from patient data, implying a strong emphasis on data-driven decision-making in product development and design.

• Agile Development: Product teams likely operate using agile methodologies, with iterative development cycles, sprints, and continuous feedback loops.

• User-Centricity: A core tenet of Flatiron's approach is to focus on the needs of patients and providers, driving the design process to be highly user-centric.

Company Website: https://flatiron.com/careers

📝 Enhancement Note: The company culture is likely fast-paced, mission-driven, and focused on innovation within a critical sector. The emphasis on data and user needs suggests a rigorous design and development process.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role. It signifies a high degree of autonomy, expertise, and the ability to influence product direction and design strategy. Senior designers are expected to mentor others and take ownership of significant product areas.

Reporting Structure: The Senior Product Designer will likely report to a Design Lead or Manager and will work in close partnership with Product Managers and Engineering Leads. They are expected to be a key voice in product strategy discussions.

Operations Impact: The work directly impacts the usability and efficiency of clinical tools used by healthcare providers. This has a profound effect on patient care, operational efficiency within clinics, data collection for research, and ultimately, the company's ability to achieve its mission of improving cancer care.

Growth Opportunities:

• Leadership within Design: Potential to move into Lead Product Designer roles, managing specific product domains or mentoring junior team members.

• Specialization: Deepen expertise in clinical workflows, healthcare UX, or AI-driven design within healthcare.

• Cross-functional Mobility: Opportunities to move into Product Management or other strategic roles within the company, leveraging deep product and user understanding.

• Continuous Learning: Exposure to cutting-edge AI design tools, healthcare technology, and research methodologies, with company support for professional development.

📝 Enhancement Note: This role offers a clear path for career advancement within design and potential for broader impact across product and strategy. The specific focus on clinical workflows and AI in healthcare provides a valuable niche for skill development.

🌐 Work Environment

Office Type: Hybrid work environment. Employees are expected to spend 3 days per week in the New York office and can work remotely for the remaining days.

Office Location(s): The primary office location mentioned is "NY office," referring to their New York City presence. This implies access to a vibrant urban environment with typical office amenities.

Workspace Context:

• Collaborative Spaces: The office environment likely features collaborative spaces designed for team meetings, workshops, and brainstorming sessions, facilitating the hybrid work model.

• Technology & Tools: Access to company-provided hardware, software, and the necessary tools for design, research, and communication. This includes access to the company's tech stack and design systems.

• Team Interaction: Opportunities for informal and formal interactions with design, product, and engineering teams, fostering a strong sense of team cohesion despite the hybrid arrangement.

Work Schedule: The hybrid model allows for flexibility, with 3 set office days determined by the team. This offers a structured yet adaptable schedule, balancing in-person collaboration with remote work.

📝 Enhancement Note: The hybrid model is a significant factor, offering flexibility while maintaining in-person collaboration. The New York City location provides access to a dynamic professional ecosystem.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios. Candidates should ensure their resume and portfolio clearly highlight relevant experience.

• Design Exercise/Case Study Presentation: Typically, candidates will be asked to present their portfolio, walking through a key project that demonstrates their process, problem-solving skills, and impact. This may involve a specific design challenge related to clinical workflows or AI.

• Team Interviews: Interviews with fellow designers, product managers, and engineers to assess technical skills, collaboration style, and cultural fit. Expect behavioral questions and scenario-based problem-solving.

• Cross-functional Stakeholder Interview: An interview with a key stakeholder, such as a clinical expert or senior product leader, to evaluate strategic thinking and understanding of the healthcare domain.

• Final Round: May involve a discussion with senior leadership or a final portfolio review.

Portfolio Review Tips:

• Narrative is Key: Structure your portfolio around compelling stories that showcase your problem-solving journey.

• Focus on Process: Detail your research, ideation, iteration, and the rationale behind your design decisions.

• Highlight Impact: Quantify results where possible (e.g., improved efficiency, reduced errors, increased user satisfaction).

• Showcase AI Integration: Clearly explain how and why you used AI tools, their benefits, and any challenges or considerations related to clinical safety and user trust.

• Tailor to Healthcare: If possible, include projects that demonstrate an understanding of complex systems, regulated environments, or healthcare workflows.

• Be Prepared for Questions: Anticipate questions about your design choices, collaboration methods, and how you handle constructive criticism.

Challenge Preparation:

• Understand the Domain: Research Flatiron Health, their products (OncoEMR), and the challenges in cancer care technology.

• Practice Explaining Complexities: Be ready to articulate complex clinical workflows and technical concepts clearly and concisely.

• AI Strategy: Prepare to discuss your philosophy on using AI in design, its ethical implications, and how to ensure user trust and safety.

• System Thinking: Demonstrate an understanding of how your design fits into a larger system (EHR, clinic operations, research data).

📝 Enhancement Note: The interview process is designed to thoroughly assess design capability, strategic thinking, and cultural fit. The portfolio presentation is critical, and candidates must be prepared to discuss their process, AI usage, and healthcare context.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator, XD), InVision.

• AI Design Tools: Candidates are expected to be familiar with emerging AI tools for design generation, prototyping acceleration, and workflow optimization. Specific tools may vary, but proficiency in leveraging AI for design is key.

• User Research & Testing: UserTesting.com, Lookback, Maze, Hotjar (for analytics).

• Collaboration & Documentation: Jira, Confluence, Slack, Google Workspace.

Analytics & Reporting:

• Tools for tracking user engagement and product performance (e.g., Amplitude, Mixpanel, Google Analytics).

CRM & Automation:

• While not directly a CRM role, understanding CRM principles and how design impacts sales/marketing enablement could be beneficial.

• Automation tools for design workflows or user feedback collection.

📝 Enhancement Note: Proficiency in industry-standard design tools is a baseline. The explicit mention of AI design tools is a critical requirement, indicating a forward-thinking approach by the company. Familiarity with healthcare-specific data and compliance considerations would be a strong plus.

👥 Team Culture & Values

Operations Values:

• Integrity: Upholding high ethical standards in design, particularly within the sensitive healthcare domain and when dealing with AI.

• Inspire Growth: Fostering a culture of continuous learning, innovation, and professional development for all team members.

• Modern, Connected Ecosystem: Building solutions that are integrated, efficient, and advance the state of cancer care technology.

• Data-Driven: Making informed decisions based on user research, quantitative data, and product analytics.

• User-Centricity: Prioritizing the needs and experiences of clinicians and patients in all design efforts.

• Collaboration: Working effectively across disciplines to achieve shared goals.

Collaboration Style:

• Cross-functional Partnership: Designers are integral members of product teams, working hand-in-hand with PMs and Engineers.

• Open Communication: Encouraging candid feedback and open dialogue to refine designs and strategies.

• Design System Advocacy: Collaborating to maintain and evolve the design system, ensuring consistency and efficiency.

• Iterative Approach: Embracing a mindset of continuous improvement through feedback loops and iterative design cycles.

📝 Enhancement Note: Flatiron Health's values are mission-aligned and focus on innovation, integrity, and people. The collaboration style is expected to be highly integrated and iterative, fitting well within agile development environments.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Clinical Workflows: Designing for intricate, often high-stakes clinical processes requires deep domain knowledge and meticulous attention to detail.

• Integrating AI Responsibly: Balancing the potential of AI with the critical need for clinical safety, user trust, and ethical considerations.

• Navigating Healthcare Regulations: Understanding and designing within the constraints of healthcare industry regulations (e.g., HIPAA) can be complex.

• Hybrid Team Collaboration: Ensuring effective communication and collaboration across a hybrid team requires intentional effort and strong communication tools.

• Evolving Technology: Staying abreast of rapid advancements in AI and design technology while applying them to healthcare challenges.

Learning & Development Opportunities:

• AI Design Specialization: Deepen expertise in applying AI tools and principles to complex product design challenges, particularly in regulated industries.

• Healthcare UX Mastery: Become an expert in designing for the unique needs and constraints of the healthcare sector.

• Cross-functional Leadership: Develop skills in influencing product strategy and roadmap through design leadership.

• Mentorship: Opportunities to mentor junior designers and contribute to the growth of the design team.

• Industry Exposure: Participate in conferences, workshops, and research related to healthcare technology and AI.

📝 Enhancement Note: The challenges are significant but offer substantial opportunities for professional growth and skill development in a cutting-edge field. The company's focus on innovation provides a fertile ground for learning.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a complex, multi-step workflow. What were the biggest challenges, and how did you overcome them?" (Focus on process, user research, and problem-solving.)

• "How do you approach integrating AI tools into your design process? What are the key considerations for user trust and clinical safety?" (Highlight your strategic thinking on AI and ethical implications.)

Company & Culture Questions:

• "What interests you about Flatiron Health's mission and the healthcare technology space?" (Show genuine interest and understanding of the company's impact.)

• "How do you contribute to a positive and inclusive team culture, especially in a hybrid work environment?" (Align your answer with Flatiron's values.)

Portfolio Presentation Strategy:

• Start with the Problem: Clearly define the user problem or business challenge you aimed to solve.

• Show Your Process: Walk through your research, ideation, wireframing, prototyping, and testing phases.

• Explain Your Decisions: Articulate the "why" behind your design choices, referencing user insights and strategic goals.

• Highlight AI's Role: Specifically discuss where and how AI tools were used, what value they added, and any ethical considerations or challenges encountered.

• Demonstrate Impact: Quantify results whenever possible (e.g., "reduced task completion time by X%", "increased user satisfaction by Y%").

• Conclude with Learnings: Share what you learned from the project and how it influenced your future work.

📝 Enhancement Note: Interview preparation should focus on articulating your design process, demonstrating strategic thinking around AI, and showcasing your ability to collaborate and deliver impact within the healthcare context.

📌 Application Steps

To apply for this Senior Product Designer position:

• Navigate to the Flatiron Health careers page and submit your application through the provided link.

• Customize Your Resume: Tailor your resume to highlight your experience with complex workflows, user-centered design, AI design tools, and any healthcare-related projects. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best represent your skills in user research, problem-solving, AI integration, and end-to-end design. Ensure it clearly tells the story of your process and impact.

• Prepare Your Presentation: Practice walking through your portfolio, focusing on clear communication of the problem, your process, your design rationale, and the outcomes. Be ready to discuss your strategic use of AI tools and their impact on clinical safety and user trust.

• Research Flatiron Health: Understand the company's mission, products (especially OncoEMR), and values. Be prepared to discuss why you are passionate about working in healthcare technology and how your skills align with their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.