Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: ServiceTitan

Location: Bengaluru, Karnataka, India

Job Type: Full-time

Category: Product Design / User Experience

Date Posted: 2026-08-21

Experience Level: 5+ Years

Remote Status: On-site

🚀 Role Summary

• Design engaging, efficient, and intuitive user experiences for a best-in-class Enterprise SaaS product, encompassing desktop, tablet, and mobile touchpoints.

• Own a product area end-to-end, collaborating within a product triad (design, product management, engineering) to define problems, influence roadmaps, and drive iterative improvements.

• Leverage AI tools fluently within the design workflow to accelerate prototyping, explore innovative concepts, and translate ideas into functional interactions.

• Provide design feedback and mentorship to fellow team members, fostering a culture of continuous learning and elevating the overall quality of design output.

📝 Enhancement Note: This role is specifically for a Senior Product Designer focusing on Enterprise SaaS, with a strong emphasis on B2B software and the integration of AI tools into the design process. The position requires end-to-end ownership and strategic influence within a product team.

📈 Primary Responsibilities

• Translate complex user needs and business requirements into elegant, user-centered design solutions for B2B and enterprise software products.

• Conduct comprehensive user research using diverse methodologies to uncover insights, validate design hypotheses, and inform product strategy.

• Develop high-fidelity interactive prototypes and polished visual designs that adhere to accessibility and inclusive design principles.

• Collaborate closely with Product Managers and Engineering Leads to define product strategy, prioritize features, and navigate implementation tradeoffs.

• Contribute to and leverage a robust design system to ensure consistency, scalability, and efficiency across the product suite.

• Actively participate in design critiques, providing constructive feedback and receiving insights to refine designs and elevate team capabilities.

• Maintain a minimum of 2 hours of overlap with U.S. Eastern Standard Time (EST) for effective cross-continental collaboration.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution, strategic product input, and team leadership, typical of a Senior Product Designer role in a fast-paced SaaS environment. The requirement for EST overlap is critical for understanding the global collaboration dynamics.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating a deep understanding of design principles and practical application is paramount.

Experience: 5+ years of experience designing B2B or enterprise software products, with a proven track record of end-to-end ownership of significant product areas.

Required Skills:

• Mastery of interaction design principles and visual design aesthetics, with a keen eye for detail and user flow.

• Proficiency in conducting user research, synthesizing findings, and translating them into actionable design strategies.

• Demonstrated experience with AI tools in design workflows for rapid prototyping, concept exploration, and efficiency gains.

• Strong understanding of systems thinking, including the ability to contribute to and leverage design systems.

• Technical depth to effectively communicate with engineering teams, understand build constraints, and prototype complex interactions.

• Excellent communication, facilitation, and stakeholder management skills, with the ability to articulate design decisions clearly.

• Experience designing for desktop, tablet, and mobile touchpoints within a unified product experience. Preferred Skills:

• Experience working on CRM, marketing, or call/text/email features.

• Familiarity with agentic workflows and designing for trustworthy, controllable AI interactions.

• Commitment to accessibility and inclusive design principles, ensuring products are usable by all.

• Experience in a fast-paced, iterative SaaS development environment.

📝 Enhancement Note: The emphasis on AI experience design, B2B/enterprise software, and systems thinking points to the advanced nature of this role. The "5+ years" is a baseline, with the expectation that candidates demonstrate significant end-to-end ownership, not just task execution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end product design ownership, detailing problem framing, research, ideation, design execution, and iteration.

• Demonstrate a strong understanding of interaction and visual design craft, with clear examples of user interface design, component usage, and design system contributions.

• Include case studies that highlight the strategic application of AI tools in the design process, illustrating how they enhanced efficiency or led to innovative solutions.

• Showcase examples of systems thinking, illustrating how you've considered the broader product ecosystem and design system implications in your work.

• Present clear outcomes and impact driven by your design work, ideally with quantifiable metrics or user feedback. Process Documentation:

• Detail your approach to user research, including methodologies used and how insights were translated into design decisions.

• Illustrate your workflow for collaborating within a product triad, emphasizing how you partner with product managers and engineers.

• Showcase your process for iterating on designs based on user feedback, A/B testing, or performance data.

• Document your experience contributing to or evolving design systems, including rationale for design decisions and adherence to standards.

📝 Enhancement Note: The portfolio is critical for this role, acting as a primary artifact to assess craft, strategic thinking, and process. Emphasis on AI integration, systems thinking, and demonstrable outcomes is key.

💵 Compensation & Benefits

Salary Range: As this role is based in Bengaluru, India, a competitive salary would typically range from ₹1,800,000 to ₹3,500,000 per annum, depending on the candidate's experience, specific skill set, and alignment with the required qualifications.

Benefits:

• Comprehensive health insurance coverage for employees and dependents.

• Paid time off including vacation days, sick leave, and public holidays.

• Opportunities for professional development, including training, workshops, and conference attendance.

• Retirement savings plan/provident fund contributions.

• Access to ServiceTitan's global employee resource groups and affinity networks.

• Potential for performance-based bonuses and stock options.

Working Hours: Standard full-time hours are approximately 40 hours per week, with flexibility to accommodate the 2-hour overlap requirement with U.S. EST. Core working hours will be defined to ensure collaboration with global teams.

📝 Enhancement Note: Salary estimation is based on industry benchmarks for Senior Product Designers in Bengaluru, India, considering the enterprise SaaS context and the 5+ years of experience requirement. Benefits are typical for a global tech company of ServiceTitan's caliber.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically Enterprise SaaS for home services businesses. ServiceTitan is a leader in this niche, providing critical operational software for tradespeople.

Company Size: ServiceTitan is a large, rapidly growing technology company with a significant global presence. This scale offers opportunities for impact and career development within a structured yet dynamic environment.

Founded: ServiceTitan was founded in 2012, indicating a company with established processes but still agile enough to be at the forefront of innovation, particularly with AI integration.

Team Structure:

• The Experience Design (XD) team is a growing global organization, with this role being part of the expanding team in Bengaluru, India.

• The Senior Product Designer will report to a Manager, Product Design, and will be part of a "product triad" comprising a Product Manager and Engineering Lead.

• This role involves close collaboration with the U.S.-based XD organization, requiring strong cross-functional and cross-cultural communication skills. Methodology:

• ServiceTitan emphasizes data-driven decision-making and user-centric design, leveraging research and analytics to inform product development.

• The company fosters a culture of ownership, encouraging designers to take end-to-end responsibility for their product areas.

• Agile development methodologies are likely employed, with an emphasis on rapid iteration and continuous improvement.

Company Website: https://www.servicetitan.com/

📝 Enhancement Note: ServiceTitan's focus on the home services industry is unique and presents specific user challenges. The company culture appears to value ownership, collaboration, and innovation, particularly in integrating new technologies like AI.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a level of expertise where individuals are expected to lead design initiatives, mentor junior designers, and contribute strategically to product direction. It signifies a move beyond individual contribution to influencing team and product strategy.

Reporting Structure: The role reports to a Manager, Product Design, and operates within a product triad structure. This implies a balance of direct management oversight and autonomous work within a cross-functional team.

Operations Impact: The Senior Product Designer will have a direct impact on the usability, efficiency, and adoption of ServiceTitan's core Enterprise SaaS product. Their work influences how tens of thousands of tradespeople operate their businesses daily, contributing to revenue growth and customer satisfaction through superior user experiences.

Growth Opportunities:

• Advance to a Lead Product Designer or Principal Product Designer role, taking on greater strategic responsibility and influencing product vision across multiple areas.

• Develop specialized expertise in areas like AI experience design, design systems, or user research leadership.

• Transition into management roles, leading a team of product designers and shaping the design practice within ServiceTitan.

• Contribute to the evolution of ServiceTitan's design culture and processes, becoming a key influencer in the organization.

📝 Enhancement Note: The "Senior" title implies a significant level of autonomy and leadership potential. Growth paths are clearly outlined, focusing on increasing scope, specialization, or management responsibilities within the design organization.

🌐 Work Environment

Office Type: This role is designated as On-site in Bengaluru, India. The office environment is expected to be modern and conducive to collaborative work, supporting the company's global operations.

Office Location(s): Bengaluru, Karnataka, India. Specific office address details would be provided during the application process.

Workspace Context:

• The workspace will likely be designed to foster collaboration, with open areas, meeting rooms, and dedicated spaces for focused work.

• Access to standard design tools and technologies, including hardware and software necessary for high-fidelity prototyping and design execution.

• Opportunities for frequent interaction with cross-functional team members (Product Managers, Engineers, other Designers) through in-person meetings and collaborative sessions.

Work Schedule: The primary work schedule will be based on Indian standard hours, with a mandatory 2-hour overlap with U.S. EST. This structure supports global team synchronization and collaborative problem-solving across different time zones.

📝 Enhancement Note: The on-site requirement with a specific time overlap highlights the importance of in-person collaboration and global connectivity for this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess basic qualifications and design craft. Be prepared to briefly walk through a key project.

• Hiring Manager Interview: Discussion focused on your experience, approach to product design, problem-solving skills, and understanding of B2B/enterprise software. Expect questions about your portfolio.

• Design Challenge/Workshop: A practical exercise to assess your design thinking, problem-solving abilities, and how you apply AI tools. This might involve a take-home assignment or an in-person/virtual workshop.

• Cross-Functional Interviews: Meetings with Product Management and Engineering leads to evaluate your collaboration style, communication skills, and ability to work within a product triad.

• Final Interview: Potentially with a senior design leader or executive to assess strategic thinking, cultural fit, and long-term potential.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest end-to-end case studies that best represent your experience with B2B/enterprise software, AI integration, and systems thinking.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the challenges you faced, and the measurable outcomes.

• Highlight AI Usage: Specifically call out how you used AI tools, what benefits they provided, and how they influenced the design outcome.

• Demonstrate Craft: Showcase high-fidelity mockups, interactive prototypes, and explain your design decisions regarding interaction patterns, visual design, and accessibility.

• Quantify Impact: Whenever possible, use data, metrics, or user feedback to demonstrate the positive impact of your designs on users and the business.

Challenge Preparation:

• Understand ServiceTitan's business and target users (tradespeople).

• Be ready to articulate your design process and how you would approach a given problem.

• Practice explaining complex design concepts clearly and concisely.

• Prepare to discuss how you would integrate AI tools into a given design scenario.

📝 Enhancement Note: The interview process is designed to thoroughly assess a candidate's design skills, strategic thinking, collaborative abilities, and practical application of AI tools. A well-prepared portfolio and thoughtful approach to any design challenge are crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, ProtoPie, or similar advanced prototyping tools.

• AI Design Tools: Candidates are expected to be fluent with AI-assisted design tools for ideation, rapid prototyping, content generation, and workflow optimization. Specific tools may vary, but a strong understanding of their capabilities and limitations is essential.

• User Research Platforms: Tools like UserTesting.com, Lookback, Hotjar, or internal research platforms for conducting and analyzing user feedback.

Analytics & Reporting:

• Familiarity with product analytics tools such as Amplitude, Mixpanel, or Google Analytics to understand user behavior and measure design impact.

• Experience with data visualization tools or dashboards to present findings to stakeholders. CRM & Automation:

• While not a direct user of CRM/Marketing automation tools for their daily tasks, understanding how product design integrates with these systems (e.g., for CRM features, marketing campaign interfaces) is beneficial.

• Familiarity with workflow automation concepts as applied to design processes.

📝 Enhancement Note: Proficiency in industry-standard design and prototyping tools is expected. A key differentiator will be demonstrated fluency and strategic application of AI tools within the design workflow, alongside an understanding of how design impacts analytics and user journeys within B2B platforms.

👥 Team Culture & Values

Operations Values:

• Ownership: Taking full responsibility for product areas from conception to iteration, driving solutions forward with initiative.

• Craftsmanship: A commitment to high-quality design, attention to detail, and elegant solutions that solve real user problems.

• Collaboration: Working effectively within product triads and across global teams, valuing diverse perspectives and fostering open communication.

• Innovation: Embracing new technologies like AI and exploring novel approaches to design challenges.

• User-Centricity: Deeply understanding customer needs and advocating for the user in all design decisions.

Collaboration Style:

• Product Triad Focus: Close, continuous collaboration with Product Managers and Engineering Leads, fostering shared ownership of product outcomes.

• Design Critiques: Regular participation in design reviews, providing and receiving constructive feedback in a supportive environment.

• Cross-Functional Partnership: Proactive engagement with stakeholders across departments (e.g., Marketing, Customer Success) to ensure alignment and gather insights.

• Mentorship & Learning: A culture that encourages knowledge sharing, mentorship, and continuous learning among design team members.

📝 Enhancement Note: ServiceTitan's culture appears to be built around empowered teams (product triads), a strong emphasis on design quality and user advocacy, and a forward-looking approach to technology integration.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for a complex enterprise SaaS product with deep functionality and diverse user roles, requiring a strong understanding of user workflows and business logic.

• Balancing the needs of different user segments and ensuring a consistent, intuitive experience across desktop, tablet, and mobile platforms.

• Integrating AI features thoughtfully into existing workflows, ensuring they are trustworthy, controllable, and genuinely enhance user productivity.

• Collaborating effectively with global teams across different time zones, requiring strong communication and asynchronous work strategies. Learning & Development Opportunities:

• Deep dive into the home services industry and the unique operational challenges faced by tradespeople.

• Develop expertise in AI-driven design, exploring how to best leverage AI for both the design process and end-user features.

• Gain experience in scaling design systems and contributing to design best practices within a large, growing organization.

• Opportunities to lead design initiatives, mentor junior designers, and potentially move into leadership roles.

📝 Enhancement Note: The primary challenges revolve around complexity, AI integration, and global collaboration. Growth opportunities are tied to deepening expertise in these areas and advancing within the design organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you owned a product area end-to-end. What was the problem, how did you approach it, what were the key decisions, and what was the outcome?" (Focus on your process, ownership, and impact.)

• "How do you approach integrating AI tools into your design workflow? Can you provide an example of how AI helped you solve a design problem more effectively or efficiently?" (Be specific about tools and benefits.)

• "Walk me through a complex B2B/enterprise software design challenge you've tackled. What were the unique constraints, and how did you ensure the design met business goals and user needs?" (Highlight systems thinking and user advocacy.) Company & Culture Questions:

• "What interests you about ServiceTitan and the home services industry?" (Research the company's mission and market position.)

• "How do you ensure your designs are accessible and inclusive?" (Demonstrate your commitment to these principles.)

• "How do you collaborate with product managers and engineers? Describe a situation where you had to influence stakeholders or navigate tradeoffs." (Focus on communication and teamwork.) Portfolio Presentation Strategy:

• Structure: For each case study, begin with a concise executive summary, followed by problem definition, your role, process/methodology, key design decisions with rationale, challenges, and measurable outcomes.

• Visuals: Use high-quality mockups, wireframes, prototypes, and user flow diagrams. Clearly annotate key design choices and their rationale.

• AI Integration: Dedicate a section or clear call-outs within your case studies to demonstrate your proficiency and strategic use of AI tools.

• Impact Focused: Ensure your presentation emphasizes the results of your work, not just the process. Quantify impact where possible.

• Conciseness: Be prepared to present your strongest case study in 15-20 minutes, leaving ample time for Q&A.

📝 Enhancement Note: Interview preparation should focus on articulating your end-to-end design process, demonstrating strategic thinking, showcasing your craft, and highlighting your experience with B2B/enterprise software and AI tools. Quantifiable outcomes are highly valued.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the ServiceTitan careers portal link provided.

• Portfolio Customization: Tailor your portfolio to highlight your experience with B2B/enterprise SaaS, end-to-end product ownership, and strategic use of AI tools. Select case studies that best align with the job description's requirements.

• Resume Optimization: Ensure your resume clearly articulates your 5+ years of relevant experience, emphasizing achievements in product design, user research, and cross-functional collaboration. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, preparing specific examples for behavioral questions, and rehearsing your portfolio presentation. Be ready to discuss your approach to AI in design.

• Company Research: Familiarize yourself with ServiceTitan's mission, values, product offerings, and the home services industry. Understand their commitment to innovation and their global team structure.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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